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Tenancy Handbook

Tenancy Handbook Contents


Getting Ready........................................................................................................................ 4
• Appointment Time ............................................................................................................. 4
• Your First Payment .............................................................................................................. 4
• Possession Granted ..........................................................................................................4

Moving In .............................................................................................................................. 5
• Utilities...................................................................................................................................5
• Water Usage ......................................................................................................................5
• Tenant Insurance ...............................................................................................................5
• Keys / Remotes ..................................................................................................................5
• Condition Report ................................................................................................................5

Maintenance ........................................................................................................................ 6
• General Maintenance ......................................................................................................6
• Emergency Maintenance .................................................................................................6
• Contact Details ...................................................................................................................6

Paying Rent ................................................................................................................................. 7


• Payment Methods ............................................................................................................. 7
• Rentpay System .................................................................................................................. 7
• Rent Arrears ........................................................................................................................8
• Dishonoured Cheques .....................................................................................................8
• Calendar Month Rent Payments ....................................................................................8

During Your Tenancy ........................................................................................................... 9


• Occupancy...............................................................................................................................9
• Transfer of Tenancy.................................................................................................................9
• Routine Inspections ................................................................................................................9
• Car Parking ............................................................................................................................10
• Rent Reviews ..........................................................................................................................10

wilsonagents.com.au

Wilson Port Phillip Wilson Glen Eira Wilson Glen Eira


50 Fitzroy Street 205 Carlisle Street 195 Balaclava Road
ST KILDA BEACH VIC 3182 ST KILDA EAST VIC 3183 CAULFIELD VIC 3161
(03) 9525 4166 (03) 9531 4111 (03) 9528 8888
stkilda@wilsonagents.com.au stkildaeast@wilsonagents.com.au

2 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


Tenancy Handbook Contents
Taking Care ................................................................................................................................. 11
• Property Damage .............................................................................................................. 11
• Noise / Disruption.............................................................................................................. 11
• Air Conditioners ................................................................................................................. 11
• Heaters ................................................................................................................................ 11
• Fireplaces ............................................................................................................................ 11
• Pot Plants............................................................................................................................. 11
• Ironing.................................................................................................................................. 11
• Tenant Painting................................................................................................................... 11
• Fixtures & Fittings ............................................................................................................... 11
• Smoke Alarms....................................................................................................................12
• Picture Hooks .....................................................................................................................12
• Bathrooms .........................................................................................................................12
• Our Smoke Free Policy ......................................................................................................12
• Vacating the Property .......................................................................................................13
• Notice in Writing .................................................................................................................13
• Ending a Fixed Term Tenancy ..........................................................................................13
• Ending a Non-Fixed Term (Periodic) Tenancy ................................................................13
• Breaking a Fixed Term Tenancy.......................................................................................13

Getting your Bond Back Quickly ...........................................................................................14


• Rent ......................................................................................................................................14
• Property Ready ..................................................................................................................14
• Outstanding Accounts ......................................................................................................14
• Returning Keys ..................................................................................................................14
• Outstanding Rent ...............................................................................................................14
• Cleaning .............................................................................................................................14
• Carpet Cleaning.................................................................................................................14

Vacating Cleaning Checklist .........................................................................................15 & 16

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 3


Welcome to RENTING with Wilson
We have created this guide to assist you with being prepared for your tenancy and also assist you during your
tenancy with us.

We believe a smooth relationship can only occur when our tenants have the right expectations and work with us to
ensure you fulfill your tenancy obligations.

Getting Ready
We ask that you observe the following important points
1. Keeping your appointment time – The time made with your Property Manager has been specially allocated
amongst their other appointments, which are usually ‘back to back’. This means that it is important that you
are on time for your appointment because if you are late, another appointment will need to be scheduled
and could be several hours later or the following day before a time slot is available.

Avoid being inconvenienced! If you believe you will be delayed, even by 10 minutes please call us.

2. All Persons to be Present – all tenants approved on the application will need to be present (People who will
be legally responsible and signing the lease)

Your First Payments Required


3. Bank cheque or money order made out to Wilson Glen Eira Pty Ltd – your Property Manager will confirm
the amount with you prior to your appointment time
(this is for the first months rent)

4. Bank cheque or money order made out to the RTBA - your Property Manager will confirm the amount with
you prior to your appointment time
(this is for the bond on the property)

These amounts must be paid before you move into the property.

Please note that until payment of at least the rent is received and leases signed, we will continue to advertise the
property and show it to prospective tenants. Your application will be held for a maximum of 24 hours, after which,
other applications may be considered and approved should we not have received full payment.

Possession Granted – Please note that possession will be granted once the following has been fulfilled.

1. Tenancy Start Date – your tenancy start date has commenced, as per your tenancy agreement
2. Rent – your first full calendar months rent is paid by Bank Cheque or Money Order
3. Bond – your full bond is received by Bank Cheque or Money Order.

4 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


Moving In
It is the tenants responsibility to ensure all your utilities are connected into your name prior to you moving in.
There are so many different companies now providing utility services that it is impossible for us to make any
recommendations so we leave this in your capable hands.
• Electricity
• Gas
• Phone
• Water
• Internet
If you elected for Direct Connect to handle the connections on your behalf on your application form, we provide
them your details, they contact you direct to discuss your needs. Should you not hear from them 2 days prior to
your tenancy commencing please contact them direct on 1300 664 715. This is not the responsibility of your Agent
/ Property Manager.

Water Usage
If you are leasing a house or a separately metered apartment or unit you will be responsible for water
usage and disposal. It is the tenant’s responsibility to arrange for the water company to put the account in your
name.

Tenant Contents Insurance


It is crucial that you arrange for your own tenant contents insurance.

It is important to note that should your goods be damaged or destroyed by circumstances affecting the
Landlord’s property (i.e. fire, storm damage, power outages, flood, break in etc.) then your goods and
possessions are NOT INSURED by the Landlord.

Tenants contents insurance should cover your goods, relocation costs and out of pocket expenses.
Please check with your insurer for the cover they provide you.

You need to ensure that all your goods are adequately insured as the Landlord/Agent will not be liable for
damaged or destroyed tenant possessions, relocation costs or out of pocket expenses.

A brochure of a suggested Tenant cover policy is enclosed in your tenant pack. However please investigate and
chose a policy best suited to your needs.

Keys / Remotes
The keys and remotes provided to you at the commencement of your tenancy are your responsibility.
Should they be lost or damaged during the tenancy it will be up to you to replace and or repair at your cost.
Should you cut more keys during your tenancy ALL keys must be returned when you vacate. If you decide to
change the locks you MUST provide us with a new key within 24 hours.

Condition Report
A written condition report and condition report photos are completed and given to you at the commencement of
your tenancy. The condition report must be signed and returned to our office within THREE WORKING DAYS from
the commencement of your tenancy.

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 5


Maintenance
All Maintenance requests MUST be in writing and either posted, faxed, emailed or hand delivered to
Wilson Glen Eira Pty Ltd, located at 195 Balaclava Road, Caulfield North 3161.

Emergency Maintenance – i.e. Blocked toilets, major leaks/ floods, major gas leaks or power outages can be
phoned in during business hours

Emergency Contacts are only to be used outside of office hours


Office hours are
Monday – Friday 8.45am – 5.30pm
Saturday 9am – 3pm
Sunday 11am – 3pm

Electrical: Bartley Electrics 0413 755 206


Plumbing: Patterson Plumbing 0408 678 018

Repairs considered urgent are:


• Burst hot water unit
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or break down of any essential service
• Failure or break down of the gas, electrical or water supply
• Any fault or damage in the premises that make the premises unsafe or insecure
• An appliance, fitting or fixture which is not working properly and causes a substantial amount of
water to be waste
• A serious fault in a lift or staircase in the rented premises. (Please contact the Body Corporate)

Contact Details
It is very important that you notify us immediately if you change any contact details, i.e. home telephone
number, mobile number, business number, or email.

6 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


Paying Rent
It is the TENANTS’ legal responsibility to pay rent to their agent in full on or before the due date each month. Rent
may be paid the following ways:-
Electronically by using RentPay. This method gives you the following options:
• Phone banking
• Internet Banking
Should you wish to use this payment method please see instruction sheet.

Please note: - RentPay has a $3 monthly membership fee. If you choose BPay, there is a charge of 88 cents per
transaction additional, or if you choose Australia Post option, there is a charge of $1.92 per transaction.

Our other available option to pay rent is by cheque. If posting a personal cheque, bank cheque or money order
to our office at 195 Balaclava Road, Caulfield North Vic 3161, please include a note of your address, and allow
enough time for the cheque to clear before your due rental date.

Please note for security reasons: Cash Payments for rent or Part Payments of rent will not be accepted. All rent is
to be paid in accordance with your lease agreement.

RentPay is our preferred rent collection method. RentPay not only gives you the freedom to pay your rent by
several methods, you will also receive FREE membership into The RentPay Rewards Club. Please ensure you
have completed your registration by the commencement of your tenancy.

1. What Is The Rewards Club ?


The RentPay rewards club is a discount program which includes over 6000 retailers and has the potential for
fantastic savings on a daily basis…

Be Rewarded for Paying Your Rent

2. How Can I Pay My Rent ? 3. How Do I Register ?

Online using your registration


Key: MH6517

OR
Complete the attached form
© Wilson Glen Eira Pty Ltd

Select your preferred payment method,


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© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 7


Paying Rent
We hope you take up the RentPay service and the payment options offered. If you have any further questions about
the RentPay service please contact the RentPay Client Services team on 1300 306 801.
Please refer to www.rentpay.com.au or the tenant enrolment form for price, terms and conditions.

Rent Arrears
We have a ZERO TOLERANCE for late rent payments. If you are having difficulty paying your rent, always contact us
to discuss any issues you may have. It is company policy to issue a notice of termination of tenancy and to apply to
VCAT for an eviction order should your rent fall more than 14 days in arrears.

It is also important to note that part payments or shared split payments are not in accordance with your Lease
Agreement. ALL RENT must be paid in one amount on the due date.

Dishonoured Cheques
Should you pay rent via a personal or company cheque direct to our agency and the cheque is dishonoured, we
will ask that you pay the bank fees charged to us for this dishonour. Should this occur we will no longer accept
personal / company cheques for your rental payments.

Calendar Month Rent Payments


All our rental amounts are payable calendar monthly in advance. It is important to understand that the term
‘calendar month’ does not refer to 4 weeks or 28 days as each month has a varying number of days.

To calculate this we and VCAT use this simple calculation

1. Weekly Rent divided by 7 days = Daily Rent


2. Daily rent x 365 days = Yearly Rent
3. Yearly Rent Divided x 12 months = Calendar Monthly Rent – (rounded to nearest dollar)

This calculated equals 12 calendar monthly payments which will be due on the same date
(e.g. 10th of each month) each month.

8 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


During Your Tenancy
Occupancy
Only the people originally included on your application approved by the landlord are allowed to reside at
the property permanently. If a new tenant wishes to replace an existing tenant, our office must be informed
immediately in order for them to complete an application and have it approved before moving in. Bonds are
non-transferable without written permission from the outgoing tenant. Once an agreement is entered into, the
names on the agreement cannot be amended until the expiration of the lease agreement.

Transfer of Tenancy
Should there be a change of one or more Tenants during the tenancy, ingoing and outgoing Tenants will be
required to reimburse the Landlord for the costs and charges incurred in connection with any and all transfers.
These costs are $150.00 incl GST per new application. Please note that you cannot just change occupants without
the prior written approval of the Landlord.

Routine Inspections
It is our company’s policy to inspect properties approximately every 3, 6 or 9 months.
You will be issued with notice of these inspections and we do encourage you to be there to discuss any problems
affecting your tenancy or to leave us a note.

The main purpose of these inspections is to provide a report to the Landlord that you are maintaining the
property and also to check for any urgent repairs. Photos – Also note that inspections may also involve taking
photos of any repairs required and of the grounds. We take all reasonable steps to avoid taking photos of
tenant’s private possessions.

Routine Inspection Guide – What we look out for at an inspection

Inside
• Walls / light switches/ doorways and doors clean from marks and or damage
• The carpets are clean and stain free or floorboards maintained and scratch/ dent free
• The windows and screens clean and intact
• The kitchen area clean and oven/stove top is clean
• Shower, bathroom, toilet and laundry and all tiling clean and intact
• All areas and rooms are fully accessible (not locked)
• General tidiness and maintaining the property in good order.

Outside (if applicable)


• The lawns are freshly cut / edged and maintained
• Garden tidy and presentable / weeds removed
• No unregistered cars on the property
• Oil stains removed from carports, garages and driveways
• All areas, garages, store rooms etc. are all accessible
• Swimming pool/ spa – water and sides/bottom are clean
• Balconies – area clean and tidy and no unsafe items stored.

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 9


During Your Tenancy
If you have an Approved Pet
• Any droppings are picked up and removed
• Any pet damage or rubbish is repaired and cleaned up
• Ensure all / any dogs are properly restrained for the inspection

Car Parking
While not all properties provide car parking, please only park cars in designated areas and not on front nature
strips, visitor car parks, lawn areas or common areas.

Rent Reviews
Rent reviews occur at lease renewal time. Should you be on a periodic lease, rent reviews occur every 6
months, and are adjusted in accordance with market conditions. Should a rent review occur, you will be
notified via an official notice.

10 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


Taking Care
It is your responsibility to take care of the property during your tenancy

Property Damage
If property damage has occurred you are obligated to let us know immediately, or on the next business day if
occurring on a weekend or public holiday

Noise / Disruption
It is important to note that the utmost care must be taken to ensure that you do not infringe on disrupting your
neighbours with noise, loud music, parties or otherwise disrupt a neighbour’s right to peace and quiet enjoyment
of their residence.

In the case of units and apartments, particular care must be taken with respect to noise due to the close proximity
of other properties, usually located on the other side of the wall. This also includes your obligation to ensure that
your visitors are not disrupting neighbours when walking from your premises to their vehicles.

Air Conditioners
Should you have an air conditioner in your premises please regularly clean any filters and intake vents to ensure
there is no build up of dirt and dust and that the unit is able to draw in air effectively, not hindering performance,
or in worse case scenario, causing the unit to break down due to filters and vents not being kept clean.
Please be aware that in the case of misuse by the tenant, the tenant may incur the cost of repair or replacement.

Heaters
Please ensure there are no combustible or flammable materials placed on or near heaters to avoid a fire risk.

Fireplaces
If you are renting a property with a fireplace, this cannot be used unless you have been given permission from us
in writing. Sometimes these are ornamental, or the flue/chimney has been blocked up. Using them could cause
a fire to occur.

Should you have received permission to utilise the fireplace please ensure a spark catcher / shield is used at all
times in front of the fire to protect carpets and flooring from coal burns and ash damage.

Pot Plants
Please keep pot plants outside the property at all times. Pot plants placed inside on hard surfaces, tiles and floors
with lino, may leave a circular indent, stains and damage. Pot Plants placed in carpet areas run the risk of carpet
rot underneath, should moisture overflow or escape even with plates and containers placed underneath to
attempt to prevent this. Any damage caused will be a tenant cost to repair.

Ironing
Please do not iron on the carpet. It may melt/ burn the carpet and you will be held responsible for the damage
and cost to repair or replace.

Tenant Painting
It is our company policy that tenants do not paint any part of the property themselves without the written consent
of the Landlord. We have found in the past that tenants do not paint the property to a professional standard,
resulting in a professional painter being called in to rectify the work at the tenants cost.

Fixtures & Fittings


If you wish to install or remove any fixtures or fittings, you must request this beforehand in writing and wait for the
Landlords written approval in return.

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 11


Taking Care
Smoke Alarms
Smoke Alarm BATTERIES MUST NOT BE REMOVED. It is the tenant’s responsibility to maintain the battery in
the smoke alarm. Protect your safety by being vigilant and report to us any issues immediately, this is to ensure
your safety in case of a fire.

Picture Hooks
Picture hooks can and do damage walls. We therefore ask that tenants submit in writing how many in each
room they would like and what type of hooks they wish to use. We will let you know in writing before you are
permitted to install appropriate hooks.

Bathrooms
Ventilation is extremely important when taking care of bathrooms. Ensure you open the window(s) and / or turn
on the fan and / or the heater. Keep any mould under control with wiping down walls and ceilings with exit
mould on a regular basis. This is a tenant responsibility.

Our Smoke Free Policy - For a Smoke Free Property!


We respect your right to smoke, this is your choice! However we wish to outline our office policy, and request
that you choose not to smoke inside the rental property.

We want everyone to be able to enjoy their rental property, in the way they wish to enjoy it! However we wish to
inform you how smoking will damage the property.

For your information, we outline common problems we encounter when people choose to smoke inside a
rental property. Most importantly, we outline some of the financial consequences of insisting on this choice.

Damage to Paintwork
Interior Surfaces Stained- Regular smoking will over time coat painted surfaces like walls, ceilings, doors etc. in
a thin brown film. In bad cases, this yellowy brown coating becomes evident when pictures previously hanging
on walls are removed. The picture outline is clear, with white spaces indicating where the picture once hung,
with the surrounding walls a distasteful yellowy-brown colour. This can also be clearly seen on the ceilings.

Costly to Rectify
This can be very expensive to rectify! Not only do all affected surfaces have to be washed before being re-
painted, but also coated with a sealer first to stop the brown colour leaching through the paint when it is
applied. This can cost hundreds or even thousands of dollars in painter’s costs alone. In all cases, this will be
charged in full or in part- to the tenant.

Unpleasant Odour
Odours- Regular smoking will also cause a distasteful smell to soak into every part of the property that has
been exposed to the smoke. This includes walls, ceilings, doors, curtains, blinds and anything that allows a
smell to penetrate! In other words, smoke odour will penetrate EVERYTHING!

Costly To Rectify
This is a huge job to rectify. Curtains need to be dry cleaned and deodorised. The home may have to be
deodorized throughout. However, removing the smell may only happen over time. If a property cannot
be re-rented because the smell makes the property unattractive to a new tenant, the landlord may insist
compensation be claimed against the tenant that caused the problem.

We hope we have given enough reason why we insist that you smoke outside the property, and ask that you
respect our office policy

12 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


Vacating The Property
Notice in Writing
When you intend to vacate the property, in all instances we require your notice in writing.

Ending a Fixed Term Tenancy


28 days clear notice in writing is required and your vacate date cannot be prior to the last day of your fixed term
lease. Rent must be paid in full to the 28th day. You as the tenant cannot stop paying rent for the last month
thinking the bond will cover it. The bond is separate and a tenant can be fined $1,000 for trying to treat any part
of the bond as rent. Please also note that this amount of notice will commence from the day we receive it not the
day you post it. Always confirm that your Property Manager has received your written notice.

Ending a Non-Fixed (Periodic) Term Tenancy


28 days clear notice in writing is required. Rent must be paid in full to the 28th day. You as the tenant cannot
stop paying rent for the last month thinking the bond will cover it. The bond is separate and a tenant can be
fined $1,000 for trying to treat any part of the bond as rent. Please also note that this amount of notice will
commence from the day we receive it not the day you post it. Always confirm that your Property Manager has
received your written notice.

Breaking a Fixed Term Tenancy


Should you wish to leave during a fixed term lease, we require your notice in writing. We are unable to accept
your intention verbally.

Our Company will assist tenants who find it necessary to break their lease on the following conditions:

1. You as the tenant are responsible for and must pay rent until the property is re-let to a suitable tenant;
2. You as the tenant must pay our agency re-letting costs, advertising and credit check charges.

It is your responsibility to ensure the property is clean and well maintained during this process.

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 13


Getting Your Bond Back Quickly - Criteria
At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your full
bond to be paid quickly, you will need to ensure the following:-

1. Rent – any outstanding rent is paid promptly

2. Property Ready – the property is cleaned, carpets professionally cleaned (Receipt handed in) and
grounds returned to their ingoing condition. Please follow the final vacating guide sent to you with your
vacating confirmation letter and also at the end of this booklet. The property must also pass the final
inspection conducted by us and or the Landlord.

3. Outstanding Accounts – please ensure that any monies outstanding like water, any damages,
compensation amounts and break lease fees are paid.

4. Returning Keys - Your tenancy does not terminate until the keys & remotes to your property are returned
to our office. You are responsible for rent until the keys are returned.

Once the above criteria has been met, we can then refund your bond. Delays to this in all cases relate to one or
more of these criteria not being met and may result in VCAT proceedings.

Outstanding Rent
Please note that it is against the tenancy legislation to withhold rent at the end of your tenancy with the intention
for this to be deducted from the bond. Your rent must be paid in full, leaving your bond intact.

Cleaning
Please use the ‘Vacate Checklist’ guide.

It is also important to understand that cleaning thoroughness can be hampered by tiredness after moving into
another property. We encourage you to employ a professional cleaner so this process is not compromised.
Should the cleaning process not be completed thoroughly, this can result in extra costs associated in rectifying
cleaning issues and will also delay the return of the bond.

Carpet Cleaning
Please ensure that the carpets are professionally steam cleaned. Be aware that using ‘cheap do-it-yourself’
carpet cleaning hire machines may initially save on cost, but in the long term may cost you a lot more, as they
generally do not have the power to get carpets properly cleaned. This can result in professional carpet cleaning
still being required after you have paid for a hire machine – another delay in receiving your bond back quickly.

14 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT


VACATING CLEANING CHECKLIST

All carpets steam or dry cleaned after furniture is


Carpet Cleaning removed– Professional carpet cleaning receipt to
[If applicable] be provided.

Stove top cleaned


Oven cleaned
Kitchen Cleaning Grill cleaned
Rangehood / exhaust fan cleaned
Cupboards in and out cleaned
Bench tops cleaned
Floor vacuumed and mopped
Cobwebs removed
Marks removed from walls and light switches cleaned
Wipe over of skirting boards

Shower screen cleaned


Bathroom Cleaning Shower recess and tiles cleaned
Basin & cupboards cleaned
Exhaust fan cleaned
Floors vacuumed and mopped
Cobwebs removed
Marks removed from walls and light switches cleaned
Wipe over skirting boards

Toilet bowl cleaned and disinfected


Marks removed from walls and light switches cleaned
Toilet Cleaning Exhaust fan cleaned
Wipe over skirting boards
Cobwebs removed

Cobwebs removed
Bedrooms & Marks removed from walls and light switches cleaned
Wipe over of skirting boards
Lounge Room Dusting / cleaning of venetian / blinds
Cleaning Drapes to be either laundered or dry-cleaned
depending on fabric
Wipe over of all window sills
Air vents to be dusted / cleaned
All light fittings to be cleaned inside & out, all globes to
be working
Cupboards and built in robes to be cleaned inside & out

© Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT 15


Windows Cleaning All windows and window frames cleaned

Marks removed and washing of all walls inside


Walls Cleaning the property
(magic block – available at all suprmarkets is a great product
to clean off marks)

Rubbish Removal Remove all rubbish inside and outside of the property

Furniture Cleaning Dusting or wiping over tables, chairs and other furniture
[If applicable] Steam cleaning of upholstery and furniture

Sweeping garage
Outdoor Cleaning Removal of any oil stains
[if applicable] Cobweb removal
Windows cleaned
Balcony sweeping and mopping
Garden clean and tidy – weeded and freshly mowed
removal of all garden waste

Refrigerator cleaned
Appliances Cleaning Dish washer cleaned
[If applicable] Washing machine cleaned
Dryer cleaned

All keys and remotes to doors and letterboxes to be


REMINDERS returned

Contact all services for final readings – electricity, gas,


water, disconnect phone and internet service.

Turn mains electricity switch to the off position

Re-direct mail

Signed: ___________________________________________________________ Date: ___________________

Recommended Tradespeople
Cleaners Shining Star Cleaning
Aquaqleen - 0433 231 598 0402 438 879
Gardeners & Rubbish Removal Carpet Cleaners
Bob Russell - 0417 107 664 Alex Home Services - 0413 964 828

16 © Wilson Glen Eira Pty Ltd WILSON® PROPERTY MANAGEMENT