The Seafood Restaurant

Role Restaurant Manager

Category Operations – Restaurants
Work level Line Management
Reporting to General Manager

Responsible for How my role contributes to outstanding service for customers:

To supervise the front of house operation and deputise for the general manager in their
 Front of house absence, ensuring that quality of operation, service and product reflects the company’s
employees reputation. The Restaurant Manager will play a key role in running service in an efficient and
 Delivering smooth manner even through the extremely high level of business at peak times.
exceptional service
The top ten things that I’ll be doing each week:
 Operating as a role model to the front of house team, demonstrating the best possible
Headlines level of service at all times.
 Striving to achieve high levels of customer care and a high quality product.
 Full time  Assisting in the development of the front of house team to ensure a professional, yet
 45 hours per week relaxed and informal style in keeping with the brand.
 Dealing with and efficiently resolving any customer complaints.
 Ordering stock to reflect the levels of trading and ensure that deliveries are reconciled
Top ten attributes with orders and any variations reported.
 Ensuring the security of stock, premises and cash at all times, following company
 Service focused procedures.
 Business aware  Working in accordance with the Food Safety Act, health and safety regulations and The
 Driven to deliver Licensing Act. Ensuring all staff our aware of their legal responsibilities and act
 Collaborative accordingly.
 Personally credible  Assisting the restaurant manager in the annual budgeting process and any other business
 Curious forecasting.
 Decisive thinker  Accurately completing the cash up at the end of each service.
 Skilled influencer  Assisting the manager with scheduling and recruitment.
 Courage to challenge
 Role model The top three skills I need to effectively deliver this role:
 You will be a great host and attentive to customer needs
 Ability to effectively lead a team
 Comprehensive company knowledge

Golden rules – how you can contribute to outstanding service

 Smile Interactive, positive and consistent in approach

 Know your stuff Industry experienced and aware, with a passion for food and wine
 Look the part Professional personal presentation – a role model to others
 Warm and friendly Approachable, confident and positive persona
 Be alert Aware of customer and employee needs – proactive with solutions
 Listen and learn Passion for learning and developing job and industry related knowledge
 Take ownership Demonstrates accountability for all things restaurant related
 Go the extra mile Goes above and beyond to ensure outstanding service
 Grow Career driven and self-aware – enthusiastic about developing others

Important information.

 Flexible Job descriptions are great for outlining the key parts of your role but will never be considered
 Dedicated an exhaustive list of duties, responsibilities, qualifications and skills associated with your role.
 Loyal You may be required to go the extra mile by supporting projects, initiatives and duties that
 Versatile may broaden your experiences and develop greater awareness of the business and our
 Motivated customers. In our opinion, that is what makes hospitality such an interesting and diverse
industry to work in!