ENGLISH FOR TOURISTS

topic: At the hotel - General vocabulary 1

Write the correct word to complete each of the following sentences. Choose from
the following options: changed, upfront, view, exchange, bring, noisy, free, mini,
locked, reception.
Can you get someone to ___________our bags to our room?
Are the sheets_________ every day?
We didn't take anything from the___________ -bar.
I ____________my key in my room.
Do I leave the key at the ___________ desk?
Do I have to pay ______________ ( = in advance) ?
Is there somewhere I can __________ money around here?
The fan is really________________ . Can I turn it off?
Is this service________________ , or do I have to pay for it?
The ______________ is fantastic. We can see the whole city!
At the Hotel
Aside from your flight, the next more important thing while abroad is your
accommodation, and if you’re staying in a hotel and not with friends or family,
the following phrases will come in handy.
Does the room have a bathroom? As noted before, bathroom is another word for
restroom (so is washroom and toilets), and it’s always good to know whether your
room has a private bathroom (one that only you use) or a shared bathroom (one
that people from multiple rooms use).
How many beds are in the room? This question will also be helpful to know if
there are enough places to sleep for the number of people in your hotel room.
I would like one queen bed, please. A queen bed is one that allows two people to
sleep comfortably on it.
I would like two double beds, please. Two people can sleep on a double bed, but
sometimes, only one person sleeps in a double bed so they have extra space.
What floor am I on? A floor in this situation refers to the level of the hotel.
Where are the elevators? In the event that you’re on a high floor, you may want
to use the elevator (the device that lifts and lowers you between floors of the
hotel) to help you get to your room.
How do I access the Internet? Some hotels may have WiFi (wireless internet
connection), and should you want to use it, you’ll have to ask how to access it.
You could also ask “what is the password for the WiFi?”
Is there free breakfast? Some hotels include a small breakfast free of charge. Ask
at the reception desk about this.
My room needs towels. Most of the time, housekeeping (the people who clean
the room) will make sure that you have everything you need. Should they forget,
ask for towels or bed sheets or toilet paper.
My room is messy, and I would like it cleaned. Should the room not be clean,
don’t be afraid to ask to have it cleaned again.
How do I call for room service? Room service means that someone will come up
to your room to deliver food and sometimes even alcohol.
How do I call down to the front desk? The front desk is another word for the
reception desk. Most are open all day and night, and if you need something, you
should call down to these people first.
Making a reservation
These are some of the phrases you will need when making a hotel reservation.
Checking availability
do you have any vacancies?
from what date?
for how many nights?
how long will you be staying for?
one night
two nights
a week
a fortnight (US English: two weeks)
what sort of room would you like?
I'd like a …
single room
double room
twin room
triple room
suite
I'd like a room with …
an en-suite bathroom
a bath
a shower
a view
a sea view
a balcony
I'd like …
half board
full board
could we have an extra bed?
Asking about facilities
does the room have …?
internet access
air conditioning
television
is there a …?
swimming pool
sauna
gym
beauty salon
lift
do you allow pets?
do you have wheelchair access?
do you have a car park?
the room has a shared bathroom

Discussing terms
what's the price per night?
is breakfast included?
that's a bit more than I wanted to pay
can you offer me any discount?
have you got anything …?
cheaper
bigger
quieter
could I see the room?
Making the booking
OK, I'll take it
I'd like to make a reservation
what's your name, please?
could I take your name?
can I take your …?
credit card number
telephone number
what time will you be arriving?
Things you might see
Vacancies
No vacancies
ENGLISH FOR TOURISTS
topic: At the hotel 1
Choose the correct words/phrases to complete the conversation with the hotel
reception clerk:

YOU: Hello, My name is Dennis. I have a ________________.

check-in
reservation
reserve
HOTEL CLERK: Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you
like a room facing the pool or the ocean?
YOU:. Is there ________________ between the two?
a difference in price
more expensive
cheaper
HOTEL CLERK: Yes, the rooms that face the ocean are $100 per night, while the
ones facing the pool are $80 per night.
YOU:. OK, ________________ with the one facing the ocean, please.
make me
I'll go
do it
HOTEL CLERK: And you would like that for three nights, correct?
YOU:. Yes, ________________.
that's right
that is satisfactory
it is not wrong
HOTEL CLERK: I'll have the porter bring up your bags.
YOU:. No, that's fine, I'll ________________.
do it too
make it myself
do it myself
At a Restaurant' centerpiece dinner
Vocabulary Word List
chair dish
A
charge dishwasher
a la carte
chef doggie bag
a la mode
chicken dressing
appetizer
coffee E
B
cola eat
beef
cold eggs
beverage
condiments entree
bill
cook F
bistro
cooked fish
boiled
course food
bowl
cream fork
braised
credit card French fries
bread
cutlery fries
breakfast
D fruit
brunch
deli G
butter
delicatessen glass
C
delicious gourmand
cafe
dessert gourmet
cafeteria
dine grilled
cake
diner H
candle
dining hamburger
cashier
head waiter medium S
high tea menu salad
hors d'oeuvre milk salt
hostess mug sandwich
hot mustard sauce
I N saucer
ice napkin seafood
ice cubes noodles seared
iced O server
ingredients onion side order
K order silverware
ketchup P soda
kitchen party soup
knife pasta special
L pepper spices
lemonade plate spicy
lettuce platter spill
lunch pop spoon
M R starters
main course rare steak
maitre d' reservation sugar
manager restaurant supper
meal roasted T
meat roll table
tablecloth toast W
tasty tomato waiter
tax U waitress
tea utensils water
tip V well-done
to go vegetables

At a restaurant

These phrases will help you to make a reservation at a restaurant and order your
meal. On arrival it is customary to wait to be seated. On paying it is customary to
leave a tip unless a service charge is included or the service has been poor.
Booking a table
do you have any free tables?
a table for …, please
two
three
four
I'd like to make a reservation
I'd like to book a table, please
when for?
for what time?
This evening at …
seven o'clock
 seven thirty
eight o'clock
eight thirty
Tomorrow at …
noon
twelve thirty
one o'clock
one thirty
For how many people?
I've got a reservation
Do you have a reservation?
Ordering the meal
Could I see the menu, please?
Could I see the wine list, please?
Can I get you any drinks?
Are you ready to order?
Do you have any specials?
What's the soup of the day?
What do you recommend?
What's this dish?
I'm on a diet
I'm allergic to …
wheat
dairy products
I'm severely allergic to …
nuts
shellfish
I'm a vegetarian
I don't eat …
meat
pork
I'll have the …
chicken breast
roast beef
pasta
I'll take this
I'm sorry, we're out of that
For my starter I'll have the soup, and for my main course the steak
How would you like your steak?
rare
medium-rare
medium
well done
Is that all?
Would you like anything else?
Nothing else, thank you
We're in a hurry
How long will it take?
It'll take about twenty minutes

During the meal

If you'd like to get the waiter's attention, the most polite way is simply to say:
excuse me!

Here are some other phrases you may hear or wish to use during your meal:
Enjoy your meal!
Bon appétit!
Would you like to taste the wine?
Could we have …?
another bottle of wine
some more bread
some more milk
a jug of tap water
some water
Still or sparkling?
Would you like any coffee or dessert?
Do you have any desserts?
Could I see the dessert menu?
Was everything alright?
Thanks, that was delicious
Problems
This isn't what I ordered
This food's cold
This is too salty
This doesn't taste right
We've been waiting a long time
Is our meal on its way?
Will our food be long?

Paying the bill

the bill, please
could we have the bill, please?
Can I pay by card?
Do you take credit cards?
Is service included?
Can we pay separately?
I'll get this
Let's split it
Let's share the bill
Things you might see
Please wait to be seated
Reserved
Service included
Service not included
ENGLISH FOR TOURISTS
topic: Restaurant phrases for tourists 1 (Seating)
Choose the correct words/phrases to complete the following conversation:

HOSTESS: Hi and welcome to Roberto's. Do you have a reservation?

YOU: No, we don't. Do you have _____________ this evening?
tables waiting
somewhere to sit down
any free tables

HOSTESS: Yes, we do... for 2?

YOU: No, for 4 please. Some friends will be _____________ us.
eating
joining
sitting
HOSTESS: Right this way, please. (SHOWS YOU A TABLE)
YOU: Could we get a table ____________ ?
by the window
window
with window
HOSTESS: I'm sorry, but all those tables are reserved tonight...
YOU: Could you please double ____________ for us? Those tables are really nice.
inspect
check
research
HOSTESS: Certainly. I'll be back in a second... You're in luck! Someone just
cancelled their reservation!
YOU: That's great! Thank you very much _______________.
help
for the research
for your help
Airport Vocabulary
Airline (N)
The airline or carrier you fly with is the name of the company that owns the
airplane e.g. Singapore Airlines, British Airways.
Arrivals (N)
When your plane arrives at the airport, your family and friends will meet you at
arrivals.
English vocabulary words airport board
Board (V)
To board (a plane) means to go onto it.
Boarding pass (N)
After you have notified the airline you are at the airport and you’ve checked your
luggage, you will be given a boarding pass that shows you where the plane will be
boarding and it will also show your seat number.
Boarding time (N)
Your boarding time is the time that people will be allowed to start entering the
plane.
Book (a ticket) (V)
When you book a ticket it means that you have reserved your place and paid for
it.
Business class (N)
Business class is the area where people who are traveling for business purposes
sit. It’s towards the front of the plane and the tickets are more expensive than
normal tickets.
Carry on (luggage) (N)
Your carry on luggage is the small piece of hand luggage that you are allowed to
take with you onto the plane. These bags usually have to be a certain size and
weigh less than 8kg.
Check in (V/N)
When you check in, you notify the airline you have arrived at the airport. They will
take your suitcase and give you a boarding pass. The area where you do this
action is also called check-in.
Conveyor belt/carousel/baggage claim (N)
When your plane arrives, your bags and suitcases come out on the moving
conveyor belt. Another word that you might hear for this is a carousel or baggage
claim.
Customs (N)
Before you’re allowed to enter the country, you must go through customs where
you will be met by a customs officer. Here they will check if you’re bringing
anything illegal into the country such as firearms (guns), drugs or too much
money and they will ask you if you “have anything to declare?” If you’re not
carrying anything that is forbidden, you should answer “no.”
Delayed (Adj)
If your flight has been delayed, it means that it’s late. Maybe it has been delayed
because of bad weather, too much air traffic, or technical problems.
Departures (N)
When you are leaving to go on a trip, you will need to go to the departures lounge
where you will wait to board your flight.
Economy class (N)
Most people who travel by plane travel in economy class because the price is
much cheaper.
First class (N)
First class is the most expensive area of the plane. There is a lot of space to move.
The seats are bigger and the service is better.
Fragile (Adj)
Sometimes we carry things that are delicate or easily broken when we travel. A
way of letting the people handling our suitcases know is to mark it with a sticker
saying fragile. This will show them that they need to be a little more careful with
your stuff.
Gate (N)
In the departures lounge there are a number of different gates (doors) that lead
to different flights.
Identification (N)
Your identification (also known as “ID”) is your official document that you need to
ensure you are who you say you are. When flying, the ID you’re required to carry
is your passport.
Liquids (N)
Liquids are anything that is not solid or gas, such as a bottle of water or perfume.
All airports do not allow passengers to travel with more than 100ml of liquids. All
liquids you do carry on the plane must be put in a plastic bag.
Long-haul flight (N)
A flight that travels a long distance in one go for example a long-haul flight would
be flying from New York to Sydney.
On time (Adj)
When you are traveling and you want to check the status of your flight you can
look at the departures board. Here you will see all your flight information and if it
says that your flight number is on time then the plane will depart at the right
time.
One-way (ticket) (N)
If you ask for a one-way ticket it means that you do not want to return to your
destination. The opposite of a one-way ticket is a return ticket. If you want to
purchase both, that’s called a round-trip ticket.
Oversized baggage/Overweight baggage (N)
Each passenger is only allowed to have one suitcase that weighs 20kg or less. If
they have a big piece that you want to send or something that is too heavy, the
people at check in will charge you more money.
Stopover (N)
If you are traveling on a long-haul flight, you usually have to have a short stop in
another country first. This stop is called a stopover or a layover.
Travel agent (N)
A travel agent is a person who will help you to organize your travel plans and
book your flights.
Visa (N)
A visa is a special document that gives you permission to enter a country. Some
countries have strict laws and depending where you’re from, you may need to
obtain (get) a visa.

Useful English Phrases

at the Airport

1) Buying a ticket
I'd like to reserve two seats to New York.
Will that be one way or round trip?
How much is a round trip ticket?
It's $819. Will you pay by check or by credit card?
Here's my Visa Card. Can we get an aisle seat please?
You can choose your seat when you check in.
2) Checking In
Can I see your ticket and passport, please?
Here they are. Can we get one seat near the aisle?
Yes, that's no problem. You're in seats 27B and 27C.
Thanks. Where do we go next?
Go to Gate A8, straight ahead then turn left.

3) On the Airplane
Would you like something to drink?
Could I have Coke with no ice?
Here you are. Please fill out this form before the plane lands.
What is this form for?
It's a Customs and Immigration form. You will use that in the airport before you
can enter the country.

4) The Arrival
Thank you for flying East West Airlines!
I had a good trip. Thanks for your help.
It was our pleasure and we hope to see you again.

5) Getting through Customs

Do you have anything to declare?
I just have one bottle of wine. It's a gift for my friend.
How much wine is in the bottle?
It contains 750ml.
That's fine. Have a nice stay.

6) Getting your luggage

At which carrousel will our luggage be?
At number 5, over there.
Great! I'll get a cart right away.
Be sure you have your luggage ticket.
Yes, it's right here attached to my plane ticket.

7) Going through Immigration

What's in the small bag?
I have a laptop computer and some books.
Could you open it please and turn on your computer.
Sure. It will take a few moments to boot up.
Okay, everything seems okay. You can go.

8) Get out!
Excuse me, where can I get a taxi?
Go down to the end of the hall and the taxis are waiting just outside.
Thank you!

opic: At the airport 1 (Looking for the check-in desk)

Choose the correct words/phrases to complete the following conversation at the
airport:

YOU: Hi, where's the check-in ________________ for American Airlines?

counter
control
zone

AIRPORT WORKER: That's in terminal 2. This is terminal 1.

YOU: Is there a ________________ that goes between terminals?

transportation
shuttle bus
vehicle

AIRPORT WORKER: Yes, there's one right in front here.

YOU: ________________to the taxi stand?

Together
With
Next

AIRPORT WORKER: Yes, that's right.

YOU:. Thanks. How much time ________________ to check in? ( = How much
time before my flight should I check in?)
will I let
should I allow
can I take

AIRPORT WORKER: If you're on an international flight I believe you have to check-

in 3 hours before your flight.

YOU:. And for ________________ flights?

local
country
near

AIRPORT WORKER: On those flights you have to check in 1 and a half hours
before.

topic: At the airport 2 (At the check-in desk)

Choose the correct words/phrases to complete the following conversation at the

airport:

CHECK-IN WORKER: Hello. Where are you flying today?

YOU: Hi, ________________ to London, England.
I fly
to fly
I'm flying

CHECK-IN WORKER: Can I see your ticket and your passport, please?

YOU: Sure. Here's my passport. And here's my ________________.

paper
e-ticket
online purchase

CHECK-IN WORKER: Thank you. Would you like a window seat?

YOU: No, I'd like an ________________ seat please.

aisle
isolated
open passage

CHECK-IN WORKER: OK, and is all this luggage yours?

YOU: These ________________ are mine.

two luggages
two bags
 two baggages

CHECK-IN WORKER: All right. One of your bags is overweight... I'm going to have
to charge you for the excess weight.

YOU: I see. How much ________________ do I have to pay? And can I pay by
credit card?
cash
over
extra

CHECK-IN WORKER: $30 dollars more, sir, and yes, we do accept credit cards.