2U00210A

APSS Unified Communications Online Test

Version 4.0

QUESTION NO: 1
You are talking to Claudine, a CFO (chief financial officer). Claudine's business challenges are to
manage the business in this economy, work with limited resources, and tightly control expenses.
Which two of the Avaya capabilities will help with these business challenges? (Choose two.)

A. Add new communication features by replacing legacy systems.

B. Enable first call resolution to improve customer service.
C. Realize cost savings through centralized management, SIP trunking and tail-end hop off.
D. Integrate legacy systems to take advantage of the current investment.

Answer: CD

QUESTION NO: 2
Avaya Aura Register Presence Services is a significant component of the Avaya Aura"
architecture. Your client contact. Barbara, wants to know why she would want that component
since they already get presence information through their IM (Instant Messaging) application.
Which of the following is a function of Avaya Aura Register Presence Services that you would
discuss with Barbara?

A. Provides a scalable, high-performance presence aggregation service that collects and

disseminates rich presence information between Avaya and other third-party end points.
B. Provides presence information from any application to all Avaya Flare* Experience users. It is
required for the Avaya Flare* Experience
C. Will only acquire presence data from their IM application and share it among Avaya
applications
D. Provides presence information only to and from Avaya applications and would not impact or
affect their IM based presence information. It provides another source for presence information

Answer: A
QUESTION NO: 3
Mother, your client contact, understands that applications like messaging, conferencing, and
presence are part of the application layer of the Avaya Aura8 architecture. She wants to know
why that is important since she could have the same centralized applications connected to her
PBX. What reason will you want to discuss with her?

A. Upgrades for applications are automatic so users get the latest versions.
B. Applications can be deployed to any user, in the network, based on need rather than the
corresponding PBX.
C. Speed of the application is increased, which allows the users to be more efficient.
D. Security is improved for the applications because they are in a separate layer.

Answer:

QUESTION NO: 4
Your client's LOB (line of business) manager, Edwin, like many clients, needs to do more with
less. Which three capabilities show the Avaya Aura* ability to enhance user productivity?
(Choose three.)

A. Reach a user wherever they are

B. Contact users through click to call, click to email, etc.
C. Scale the system based on changing needs
D. Upgrade incrementally
E. Ensure secure communications
F. Know a user's availability through presence functionality

Answer:

QUESTION NO: 5
You are helping Julio, an account executive, prepare for his Avaya Aura* presentation to his
client. Although he understands that the architecture is a foundation for UC {unified
communications) or CC (contact center) solutions, he wants to know what other purpose makes
Avaya Aura" different from other architectures. (Choose one.)

A. It offers a people-centric architecture that enables business collaboration functionality.

B. It provides the latest four layer or tier architecture.
C. It delivers a next generation, technology-centric architecture that provides advanced
functionality.
D. It creates a connection-based architecture that provides people-centric collaboration by
replacing a client's legacy solution.

Answer:

QUESTION NO: 6
For the Microsoft register Windows platform. one-X register Communicator can be deployed in
two different ways: standalone and integrated with CES (client enablement services). With the
integrated deployment, users have access to additional unified communication (UC) capabilities.
What three additional UC capabilities are accessible to users? (Choose three.)

A. Message waiting indication

B. Intelligent presence
C. Ad-hoc audio conferencing
D. Video calling
E. Synchronized contacts
F. Visual voicemail
G. Audio bridge conference control

Answer:

QUESTION NO: 7
Match the correct UC product on the right with its corresponding description or value on the left.

Answer:
QUESTION NO: 8
One of the important features that Avaya one-X® Mobile shares with all of the Avaya UC clients
is single number reach. How does this benefit the company and the end user? (Choose two.)

A. The end user's calls are private and secure by using the automatic encryption feature.
B. The Company can easily track and locate the end user.
C. The end user's privacy is protected as the business number is published and displayed to
callers.
D. Customers aren't confused or frustrated they need just one number to reach staff.

Answer:

QUESTION NO: 9
Using one-X® Mobile to place outbound calls through the enterprise has multiple benefits. For
each subject, select the corresponding one-X Mobile® benefit statement from the drop-down list.
Answer:

QUESTION NO: 10
Your client Claudine attended a local user's group meeting and heard about the mobile soft client.
She wants to understand the positioning and use cases of the portfolio. What would you tell her
about one-X register Mobile Lite?

A. Uses a client server to provide a graphical user interface for a limited set of UC features on
Communication Server 1000 or Communication Manager.
B. Provides a graphical user interface for a limited set of UC features on Communication Server
1000.
C. Uses a free app to provide a graphical user interface for complete UC features on
Communication Server 1000 or Communication Manager.
D. Provides a graphical user interface for EC500 or Extension to Cellular telephony features on
Communication Server 1000 or Communication Manager.

Answer:

QUESTION NO: 11
Your client Jean, is considering getting unified messaging from Microsoft®. What are three
differentiators of Avaya Aura® Messaging that you might point out to Jean? (Choose three.)

A. A choice of TUIs (telephone user interfaces) for DTMF (dual tone multi frequency) control
and multiple remote or mobile access solutions
B. Superiority at working with messages, calendars, and contacts
C. Domination of the productivity applications market segment
D. An all-in-one approach to voicemail, email, fax, auto attendant and speech recognition
E. Single server or multi-server deployment with a centralized or decentralized topology
F. An option to store voicemail separately from email or along with multiple 3rd party emails

Answer:

QUESTION NO: 12
With each release of Avaya Aura® Messaging we are moving toward the goal of a single code
base that addresses all of your client's needs. It is important to not only know the features but
also the value they deliver your client. Click and drag the client benefit on the right to the
corresponding feature on the left.

Answer:

QUESTION NO: 13
Although all messaging applications should be sold as part of an overall UC solution, which two
messaging products, in the Avaya messaging portfolio, can be a part of the application layer of
the Avaya Aura® architecture? (Choose two.)

A. Communication Manager Messaging

B. Call Pilot®
C. HMS 400
D. Avaya Aura8 Messaging
E. Modular Messaging

Answer:

QUESTION NO: 14
You are working with Leslie, who is an existing Avaya client with a legacy voicemail system.
She asked what a current voicemail solution, like Avaya Aura® Messaging, offers as part of a
UC solution. Which two features would you want to discuss with Leslie? (Choose two.)
A. Voicemail is automatically converted from speech to text and displayed in email clients such
as Outlook or Lotus Notes
B. Desktop clients can offer: visual voicemail, or display a message waiting light as well as the
number of unread message
C. Voicemail is translated into the default language of the mailbox
D. Voicemail is accessible using: any phone, any web browser, desktop clients, and even speech
commands

Answer:

QUESTION NO: 15
Avaya Web Conferencing (AWC) offers both user and moderator features. Click and drag the
benefit on the right to the corresponding feature on the left.

Answer:

QUESTION NO: 16
Managers and executives at different client organizations often have different titles yet perform
the same function. So instead of an IT Manager, you may be working with a C level officer such
as a chief technical officer. Match the officers and managers, listed below, with the Avaya Web
Conferencing benefit that would be of interest to them, for each feature, select the corresponding
benefit from the dropdown list.
Answer:

QUESTION NO: 17
You are teaching Jorge about ROI calculations for Avaya Aura® Conferencing. You tell him that
during the discovery conversation, you need to determine the customer's current_________
and____________. (Choose two.)

A. Usage
B. Spend
C. Budget
D. Capacity

Answer: AB

QUESTION NO: 18
You have convinced your Avaya Aura® Communication Manager (CM) client, Jorge, to do in-
house application development using Avaya ACE™ Release 3.0. Since he has multiple versions
of CM deployed, Jorge calls and asks you, "What release of CM is required?" What would you
tell Jorge?

A. 5.2 or later
B. 4.0 or later
C. 6.0 or later
D. 5.0 or later

Answer: A

QUESTION NO: 19
Your client is trying to decide whether to purchase Avaya AES (Application Enablement
Services) or Avaya ACE™ (Agile Communication Environment). Which platform is compatible
with ACE and not AES?

A. Communication Manager as an evolution server

B. Avaya Aura* Solution for Midsize Enterprise
C. Avaya Aura® System Manager
D. Communication Server 1000
Answer: D

QUESTION NO: 20
The Call Pilot® messaging product continues to play an important role in the Avaya messaging
portfolio. Match the terms listed below with their definition or description as it applies to Call
Pilot®. (Click and drag the definition on the right to the corresponding term on the left.)

Answer:

QUESTION NO: 21
Samantha has a client with an older Communication Server 1000. Although they are not
interested in going to an Avaya Aura* environment today, she wants to get them to upgrade to
release 7.6 so they could easily move to Avaya Aura® in the future. She has come to you for
assistance. What two client needs would help her justify an upgrade to release 7.6? (Choose
two.) Need for:

A. An Avaya soft client to support remote and mobile workers.

B. Direct integration with Microsoft® Lync™
C.A current conferencing or messaging solution such as: Avaya Aura® Conferencing, Modular
Messaging, and Avaya Aura® Messaging
D. The Call Center Elite application
E. Support of 96X1 SIP endpoints on Communication Server 1000 SIP line gateway

Answer:

QUESTION NO: 22
Which two of the following Avaya products support the Avaya Flare® Experience operational
capabilities? (Choose two.)

A. Avaya Aura® Conferencing

B. Avaya Aura® core communications architecture
C. Avaya one-X
D. Avaya VDI Communicator

Answer:

QUESTION NO: 23
In preparation for a customer meeting Claudia is learning about the architecture needed of the
Avaya Flare* Experience. Which two statements are correct about the Avaya Flare® Experience
when it is deployed? (Choose two.)

A. Is seen by Session Manager as a SIP endpoint

B. Registers with Avaya Aura* Session Manager
C. Requires one-X Portal for presence
D. Provides audio, web and video conferencing via Avaya Aura® Conferencing 6

Answer:

QUESTION NO: 24
For Avaya Aura® Conferencing when media streams are cascaded, which two statements are
true? (Choose two.)

A. Cascading works with both audio and video streams.

B. Media servers send one outgoing media stream for all remote users at a particular media
server location.
C. The media stream is sent to the application servers; the application servers then relay media to
the user.
D. Cascading works only with video streams.
Answer:

QUESTION NO: 25
The Avaya Flare® Experience provides a multi modal collaboration environment. What does
clicking on the collaboration button on your Avaya Flare Experience interface allow you to do?

A. Start a web collaboration session so that you can share and see content.
B. Send an email to an enterprise user.
C. View your last calls received.
D. Send an instant message to an enterprise user.

Answer:

QUESTION NO: 26
Larry is becoming familiar Avaya Aura® Conferencing and is trying to understand the advantage
of this Avaya conferencing solution over competitors. What two things could you tell Larry about
Avaya Aura® Conferencing? (Choose two.)

A. Web Conferencing is an add on to Avaya Aura® Conferencing that provides a rich feature set.
B. Avaya Aura® Conferencing is made up of a stand-alone audio bridge, and standalone Video
bridge that allows for implementation flexibility.
C. Avaya Aura* Conferencing architecture separates management of conferences and
management of media streams.
D. Avaya Aura® Conferencing is a software-based, multi-modal conferencing engine that
provides seamless access to multipoint audio, web and video.

Answer:

QUESTION NO: 27
Which two of the following are differentiators of Avaya VDI Communicator? (Choose two.)

A. Survivable mode allows calls to be made and received when the connection to the data center
is lost.
B. VDI Communicator eliminates the need for a desk phone in the customer's enterprise.
C. Media processing is done on virtual machines in the customer's data center.
D. VDI Communicator supports an open approach to the Virtual Desktop Infrastructure (VDI)
ecosystem.

Answer:

QUESTION NO: 28
In a Virtual Desktop Infrastructure {VDI), Avaya VDI Communicator addresses the UC needs of
the LAN attached knowledge worker. How dose the Avaya VDI Communicator address the
quality and scalability issues of a communications device in a Virtual Desktop Infrastructure?

A. Processing media on the one X Communicator running on virtual machines in the data center
B. Installing VDI Communicator on virtual machines in the data center
C. Installing one X Communicator on the same machine with Avaya VDI Communicator
D. Processing media on the thin client

Answer:

QUESTION NO: 29
Meeting Exchange 6.2 delivers "carrier grade* voice conferencing solutions that delivers the
highest level of scalability and resilience for on-demand and operator-assisted conferences. With
Meeting Exchange 6.2 what is the port capacity per instance of multiple Meeting Exchange
servers?

A. 4000
B. 6000
C. 7500
D. 8000

Answer:

QUESTION NO: 30
Meeting Exchange 6.2 included multiple feature enhancement;. Which two of the following ate
Meeting Exchange 6.2 feature enhancements? (Choose two.)

A. Administration of Meeting Exchange by Avaya Aura" System Manager

B. Web Collaboration Agent
C. Microsoft Lync integration
D. Use of Dialogic boards for recording in Meeting Exchange servers reservation less
conferences

Answer:

QUESTION NO: 31
A leading Channel Partner of Avaya. responsible for managing several of our accounts,
entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a
leading client whom Avaya services via the above Partner. The entertainment involves hosting a
cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately
S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and
justifies the above action on the ground it was a "good will" gesture and not done with any
ulterior motive of securing more business, b the Partner's behavior appropriate?

A. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their
discretion in such instances while abiding by their own internal policies and procedures.
B. No, because it involved payment of a cash equivalent (gift coupon), could be considered
lavish under the circumstances and the Partner failed to notify Avaya about the event.

Answer: B

QUESTION NO: 32
Avaya is trying to get payments worth $ 100,000 released from a public sector client in
connection with an implementation project Avaya delivered successfully three (3) months back.
The Channel Partner through whom Avaya bid for the project is the primary interface conducting
regular follow-ups with the client. The client contact promises to get the payment released within
45 days provided the Partner or Avaya pay up $ 150 to expedite release. The Avaya channel
account manager encourages Partner to do "whatever it takes* to get the money. What should the
Partner do? The Partner should:

A. Report the matter to their own management.

B. Ask Avaya to pay the money to get the payments released.
C. Negotiate the proposed "sum" with the client contact and try and agree on a sum of not more
than $60 which could be deemed reasonable.
D. Immediately report the matter by using Avaya Ethics Hotline or emailing
compliance@avaya.com

Answer:
QUESTION NO: 33
Avaya is bidding for a telecommunications project with the Government of India ("GOI")
through one of its Partners. The GOI official who is in charge of the tender requests that the
Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the
bidding process which authorizes the concerned department to undertake a capability study of all
the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya
facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya
serve refreshments i.e. tea/coffee and biscuits for the GOI team. Have the Partner and Avaya
conducted themselves in compliance with Avaya policy?

A. No, because by hosting government officials, both the Partner and Avaya attempted to
influence the government to secure a favorable response bid response.
B. Yes. because there was nothing wrong with facilitating the above since it was arranged
pursuant to a legitimate government process (of reviewing bidder capabilities).

Answer:

QUESTION NO: 34
A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to
recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center
technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized
representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of
Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the
picture from Avaya?

A. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent
gifts of nominal value which are appropriate under Avaya*s policy.
B. No. the items were given to improperly influence the reseller to help Avaya to further augment
the revenue from CCT products
C. No, the reseller should have declined the memento and picture from Avaya since accepting
gifts of any kind is against Avaya's policy.

Answer: A

QUESTION NO: 35
Scenario No: 1
Avaya has set up a branch office in an emerging market in South Asia. The company engages a
channel partner ("Partner" or "Channel Partner") who has contacts within the government to
promote and sell its products and services in the above market. In connection with the above, the
Partner pays two (2) government officials S250 each. The Partner takes the position that these
payments were not made to secure any government business but rather to build relationships to
position Avaya's business in the market. Is the Partner potentially in breach of anti-bribery/anti-
corruption laws and regulations and Avaya's Anti-Bribery/Anti-Corruption polky?

A. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the improper
influencing of a foreign public official to secure business from any source
B. No. because the Partner didn't actually solicit any business for Avaya and the dollar value of
the payment is relatively small

Answer: A

QUESTION NO: 36
The Avaya Aura0 Suite Licensing offers a flexible ordering approach to address solution oriented
options for Avaya Aura* customers. Three UC feature suites are offered, replacing multiple
individual licenses for UC features with simplified "bundles" that incorporate the majority of
customer requirements and make it easy for any enterprise to move to video and mobile
collaboration. Which two of the following will include licensing for Avaya Aura® Messaging?
(Choose two.)

A. Collaboration Suite
B. Standard licensing
C. Mobility Suite
D. Foundation Suite

Answer:

QUESTION NO: 37
You have a customer who is aware of employees relying more on personal communication
devices than the desk phones and DID service the customer has invested in. They are interested
in supporting a bring your own device (BYOD) strategy that allows employees to use their
devices and protect corporate resources and workflow. What are two statements about the Avaya
Messaging Service (AMS) that might be of interest to the customer? (Choose two.)
A. A customer deployment requires that a local Avaya Messaging Service Enterprise Server be
installed on the customers premise.
B. With AMS the employees can continue to use devices of their choice but still I communicate
via their corporate identify and do not have to share their personal mobile numbers with
colleagues or external parties
C. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with
ability to send and receive IP based Instant Messages, traditional voice mail as well as carrier-
based SMS.
D. The Avaya Messaging Service empowers desktop Direct Inward Dial (DID) numbers with
ability to send and receive IP based Instant Messages as well as carrier-based SMS.

Answer: BD

QUESTION NO: 38
Essential or Preferred Support Advantage co-delivery offers are available for which of these IP
Office in a branch deployments?

A. Standalone deployment
B. Distributed deployment
C. Centralized deployment
D. Mixed deployment

Answer:

QUESTION NO: 39
You are in discussions with an Avaya customer who has expressed interest in customizing the
interactions of their call centers. You have mentioned that the Avaya Aura8 Collaboration
Environment is a secure, cost-efficient development platform. What are two additional
statements that you might share with the customer? (Choose two.)

A. Avaya Aura* Collaboration Environment is a closed development environment

B. Avaya Aura* Collaboration Environment requires extensive communications development
skills that Avaya Professional Services can provide
C. Avaya Aura* Collaboration Environment does NOT require prior communications
development skills
D. Avaya Aura* Collaboration Environment integrates Unified Communications and contact
center resources with business applications and workflows
Answer: CD

QUESTION NO: 40
Avaya Aura® 6.2 FP 3 introduced improvements including flexibility in hardware needed for
virtualization. Using a Capacity Calculator tool, the Avaya Aura" Virtualized Environment (VE)
resource requirements can be sized more flexibly. What two things can be said about the
Virtualized Environment Flexible Footprint? (Choose two.)

A. The Virtualized Environment Flexible Footprint can include non-Avaya components based on
user need and application parity
B. The Virtualized Environment Flexible Footprint offers a more flexible and less costly
virtualized environment for the Avaya Aura* applications.
C. The Virtualized Environment Flexible Footprint gives customers great choice in which servers
they deploy based on users and applications.
D. The Virtualized Environment Flexible Footprint can be implemented retroactively saving
valuable implementation time

Answer: