Ref.

:
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :
 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: HOD- Quality Assurance

Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Planning the resource (Equipment and Man)
1 requirement for the year with respect to Annual plan      -do- HOD-HR
and ensure the same.

Review the status of the process audits & reviewing GM HOD Eng/
2
the reports      Operations Production/Maintenance

GM-Operations / All
4 Review the status of Product Rejection Trends     -do-
functional HODs
Planning and work allotment for inspection of Team Leaders - STR /
5
Inprocess & finished products  HOD-QAD
PRD
Ensure maintenance of records of Inprocess, final
6
product inspection activities    -do- -

Review the status of Rejections/Slippages Data Team Leaders - STR /

7
Analysis and initiating Corrective Actions     -do-
PRD / PUR
Ensure availability of latest version of specifications Team Leader -
8
/ Standards    -do-
Engineering
Team Leaders - STR /
9 Participating in defect investigation     -do-
PRD / PUR

10 Co-ordinating in operators Training programs     -do- -

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: HOD- Quality Assurance

Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Team Leader -
12 IMTE Maintenance including calibration    -do-
Calibration Lab
Team leader Eng/
14
Ensuring the deviation treciability& ECN implementation     -do-
Production/
Team leader Eng/
15 Identifying and implementing the process improvements      -do-
Productio
17 Support in QMS documents updation & maintenance     -do- Team leader QMD

18 Final product release authority in the absence of superior     -do- HOD Eng/ Production
Prepare Management Information reports as per the defined
19
frequencies.     GM-Operations

19.1 Review the status Product Rejection Trends      -

 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: Assistant .Manager- Quality Assurance

Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Head
1 Ensure supply of quality product to the customer         Operations
All functional HODs

Review the quality data (IGI, In process, FQA

HODs/Team leaders -
2 Inspection) and initiating Corrective Actions where         -do-
STR /PRD /PUR
required

3 Approve the Control plans        -do- -

HODs/Team leader - STR
4 Participating in defect investigationVendoR        -do-
/PRD /PUR/ENG
Approve SPC audit plan, MSA plan and ensure its HOD/Team Leaders -
5
compliance         -do-
Production
Co-ordinate in identification and implementation of
6
Continual Improvement projects
       -do- -do-

Responsible in taking corrective actions with respect Head

7
to customer complaints and providing 8D report         Operations
HOD - PRD / ENGG

Ensure implementation of Quality systems in all

8
functions of the organization
        -do- All functional HODs

Identifying the training needs and providing training

9
to QA team members.        -do- HOD-HR

10 Review of CSI/COPQ        -do- All functional HODs

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: Assistant .Manager- Quality Assurance

Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Planning the resource (Equipment and Man)
13 requirement for the year with respect to Annual plan        -do- HOD-HR
and ensure the same.

15 Authorized for final product release to customer         -do- HOD- Eng/PRD

Authorized to take decision on IGI, In process, FQA

16 rejected Items deviations after considering customer        -do- HOD - PRD / ENGG
requirement.
Ensuring the deviation traceability & ECN
17
implementation
       -do- Team leader R&D/ PRD

Arranging Management Information Reports as per the

18
defined frequencies
       Head-Operations

Head Head-Operations / All

18.1 Review the Quality objectives & targets        Operations functional HODs
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
Page :
ROLES & RESPONSIBILITIES Rev. :
Date :

Job Position: engineer - Inward Goods Inspection

Working Frequency
Job Position: Engineer –In Process (HUPS & ESDM)
As and
Next
Cross functional position to
Sl. No. Responsibility Hierarchy
D W F M Q H Y when interact
Level
required
Inspection and release of Inward goods as per Quality
1
Plan         QA-HOD Team Leader-PPC/PM/PUR

2 Clearing the inspected items         -do- Team Leader-PPC/PM/PUR

Preparation and maintenance of Inspection reports, Team Leader- PPC/PM/PUR

3
rejection reports and related registers.        -do-
/Stores
Reporting quality related problems to the concerned Team Leader-
4
departments         -do-
PPC/Projects/Purchase/SQE

5 Re-inspection of reworked / rectified materials.         -do- Team leader-Purchase/SQE

Team leader-Team leader-

6 IMTE maintenance including calibration  -do-
Calibration Agencies
Team Leader-
8 Ensuring and maintaining the parts specification         -do-
PPC/Projects/QA/PRD

9 Ensure to reduce inprocess Slippage         -do- Team Leader-QA SQA

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

 Ref. :
Page :
ROLES & RESPONSIBILITIES Rev. :
Date :

Job Position: - Inward Goods Inspection&Vendor development

Working Frequency
Job Position: Engineer –In Process (HUPS & ESDM) Next
As and Cross functional position
Sl. No. Responsibility Hierarchy
D W F M Q H Y when to interact
Level
required

Team Leaders -
10 Initiating the actions for in process related rejections   -do-
PUR/PRD/TES/SQE

11 Inward inspection rejection summary report updation     -

Team Leader-
12 Interactions against Inward rejections   -do-
SQE/Purchase

13 GRNs clearance trends    -

14 Monitoring the vendor rating & work to improve it.         -do- QA,PRD,Purchase

Conduct meeting for critical vendors monthly for the

15
improvement         -do- QA,PRD,Purchase

Empowerment: Based on rejections level monitoring

17 he can take decision on developing new vendor with         -do-
cost benefit inform to CFT
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
Page :
ROLES & RESPONSIBILITIES Rev. :
Date :

Job Position: Engineer –In Process (HUPS & ESDM)

Job Position: Inspectors - Inward Goods Inspection
Working Frequency
Next
Sl. As and Cross functional
Responsibility Hierarchy
No. D W F M Q H Y when position to interact
Level
required
Team Leaders - Stores /
1 Inspection and release of Inward goods as per Quality Plan  Quality Eng
PUR
Preparation and maintenance of IGI / rejection reports Team Leaders - Stores /
2
and related registers  -do-
PUR
Team Leaders -
3 Clearing the inspected items   -do- Engineering / Stores/
PPC/PUR
Reporting quality related problems to the concerned Team Leaders -
4
departments    -do-
PUR/Stores/PPC
Team Leaders -
5 Re-inspection of reworked / rectified materials.   -do-
PUR/Stores/PPC

Empowerment:Authorize the status, accepted,

deviation, and hold to release, and rework tags in process
6 and inward material Checking and signing of Material  
Inspection Reports, Non-conformance Material Inspection
reports, in the absence of Engineer.

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

 Ref. :
Page :
ROLES & RESPONSIBILITIES Rev. :
Date :

Job Position: engineer- Customer compliant handling

Job Position: Engineer –In Process (HUPS
Working & ESDM)
Frequency
Next
Sl. As and Cross functional position to
Responsibility Hierarc
No D W F M Q H Y when interact
hy Level
required
Acknowledging customer complaint within 24hrs through
1
mail   QA-HOD Project Management

Take lead in calling cross functional Team for customer Team Leaders –PRD/Eng/
2
complaint analysis   -do-
PM/Stores

Preparation of 8D and sending report within defined Team Leaders –PRD/Eng/

3
timelines     -do-
PM/Stores

Empowerment:Authorize to take decision on units

4 acceptance, deviation, reject and hold to release for    -do-
containment action in 8D report in absence of HOD-QA
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
Page :
ROLES & RESPONSIBILITIES Rev. :
Date :

Job Position: engineer- In Process

Job Position: Engineer –In Process
Working(HUPS
Frequency
& ESDM) Next
Sl. As and Cross functional position to
Responsibility Hierarchy
No D W F M Q H Y when interact
Level
required
1 Planning and work allotment for Quality inspectors  QA-HOD Team Leaders - Production

2 Ensure availability of latest version of Documents   -do- Team Leaders - Engineering

3 Ensuring the setup approval     -do- -do-

4 Ensuring the in process inspection    -do- -do-
Team Leaders - Production /
5 Ensure maintenance of all the activities records   -do-
Eng
Participating in CFT meetings for New Sample Build ,
Team Leaders - Production/PM
6 Pilot Lot productions & regular production where ever    -do-
/Engineering.
required
Participating in defect investigation & Analyzing the
7
problems     QA-HOD -do-

8 Ensuring the calibration of the equipment's    QA-HOD Team Leaders - Production/Eng

10 Updation of deviation & /ECNs details    -do- Team Leaders - Prod/PM /Engg
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: Engineer- In Process

Working Frequency
Next
As and Cross functional position
Responsibility Hierarchy
Sl. No D W F M Q H Y when to interact
Level
required
Preparing the checklist or setup approvals for critical
14
and inspection stages     -do- -do-

15 Conduct Process and Product audit as per audit plan     QA-HOD HODs/Team leader - PRD
HODs/Team leader - PRD
16 Collecting and consolidating COPQ data from CFT     -do-
/Eng/ QA
Ensure operator qualification & skilled manpower
19
usage     -do-

20 Ensure master, limit samples at each stage     -do- Team leader – PRD-Eng
Empowerment: Authority to take decision in the
line for the non-conformances like line rejections, to
21 clear In process rejected materials, to disqualify    
untrained operators, to analyze &solve the customer
complaints and take corrective & preventive actions
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: Inspector- In Process

Working Frequency
As and Next Hierarchy Cross functional
Responsibility
Sl. No D W F M Q H Y when Level position to interact
required
Giving the set up approvals and checklist to the  Team leader - PRD
1
critical stages     Eng-In process
/Engg
2 Conduct the in process inspection     -do- -do-
Inspecting the finished goods and clearing the lots   -do-
4
for dispatch   Eng-In process
Reporting quality related problems to the  -do-
5
concerned departments    Eng-In process

6 Preparation and maintenance of reports    -do- -do-

Re- inspection of rectified/ reworked lots where   -do- -do-
7
ever required  
Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly
 Ref. :
ROLES & RESPONSIBILITIES Page :
Rev. :
Date :

Job Position: Engineer – PDI

Working Frequency
Next
As and Cross functional
Responsibility Hierarchy
D W F M Q H Y when position to interact
Level
Sl. No. required
1 Ensuring the PDI lot clearance  QA-HOD Team Leaders-PRD
Preparing Checklist/formats for all the products
2
related to FQA     -do-
Team Leader- Dispatch
3 Ensuring the PDI lot clearance as per dispatch plan     -do-
& production
Team Leaders-PRD/
4 Ensuring the maintenance of all relevant reports     -do-
Eng
Team Leaders-
5 Co-coordinating in inspectors training programs     -do-
PRD/Eng
Participating in defect investigation & Analyzing Team Leaders-PRD/
6
the problems     QA-HOD
Eng
Preparing the daily, Weekly and monthly rejection Team Leaders-
7
data and updating the trends      QA-HOD
PRD/Eng
Participating in CFT meeting for New Sample Build
8
, Pilot Lot production     QA-HOD -do-

Empowerment :He will be responsible for any lot

9 rejections to take corrective and preventive        
actions.

Legend :D-Daily, W-Weekly, F-Fortnightly, M-Monthly, Q-Quarterly, H- Half yearly, Y- yearly

 Ref. :
Page :
KEY PERFORMANCE INDICATORS & OBJECTIVES & Rev. :
TARGETS Date :

Common Responsibilities
Working Frequency
Next
Sl. As and Cross functional position to
Responsibility Hierarchy
No. D W F M Q H Y when interact
Level
required

1 Implementing 5 S practices         - -

Monitoring KPIs & OATs trends, cost of poor

2
quality, take corrective actions where required       - -

3 Ensure closing of NCRs and APIs within the EDCs         - -

Presenting data in Monthly / Management

4
Representative Meetings        - -

Identification and implementation of Continuous

5
improvement programs
       - -

Co-ordination of internal / External audits

6
(Including customer audits)         - -

Identify / evaluate competency requirements of

7 the department personnel and provide training or         - HOD-HR
initiate any appropriate action