Performance Plan

Siemens Performance Plans

What’s in? Description TOP+ TOP PLUS
Preventive Maintenance Preventive services carried out in accordance with the Maintenance Plan for high system availability ⚫ ⚫ ⚫

Safety Check Performed to provide compliance with local and federal guidelines and regulations ⚫ ⚫ ⚫

Performed to keep the system within the quality specifications as issued by the relevant equipment’s
Quality Assurance ⚫ ⚫ ⚫
specifications

Updates Delivery of hardware and software updates to enhance the performance of the system ⚫ ⚫ ⚫

** The efficient and comprehensive infrastructure for the complete spectrum of medical device-related
Smart Remote Service (SRS) ⚫ ⚫ ⚫
remote services

Corrective Maintenance Any labor required to rectify equipment malfunction ⚫ ⚫ ⚫

Technical Phone Support Telephone support provided by the Customer Care Center regarding technical issues ⚫ ⚫ ⚫

Service Performance Reports Fast and easy overview of main service deliverables ⚫ ⚫ ⚫

Service Parts (but exclude

Exchange of defective parts upon system failure including the shipping and handling of service parts ⚫ ⚫ ‒
comprehensive part)

Comprehensive parts Exchange of defective parts upon system failure including the shipping and handling of service parts ⚫ ‒ ‒

Uptime Guarantee Guarantee that the equipment will function at the minimum Uptime Performance level as specified ⚫ ‒ ‒

⚫ Included
⚫ configurable/optional, ‒ not included
** Only available when connected to SRS platform A91USD-17130-S1-4A00