Environmental and Social Performance

Annual Monitoring Report

Project Number: 7194/2078

July 2007

BANGLADESH: GrameenPhone Limited

In accordance with ADB’s public communications policy (2005), this completion report excludes
information referred to in paragraph 126 of the PCP.
 INTERNATIONAL FINANCE CORPORATION

ENVIRONMENTAL AND SOCIAL PERFORMANCE

ANNUAL MONITORING REPORT (AMR)

Grameenphone Ltd.
Grameenphone
Bangladesh
10872

REPORTING PERIOD: JANUARY, 2006 TO DECEMBER, 2006

AMR COMPLETION DATE: JULY 02, 2007

Environment and Social Development Department

2121 Pennsylvania Avenue, NW
Washington, DC 20433 USA
www.ifc.org/enviro
 INTRODUCTION

The Annual Monitoring Report

IFC’s Investment Agreement requires Grameenphone Ltd. to prepare a comprehensive Annual Monitoring Report
(AMR) for Grameenphone facilities and operations. This document comprises IFC’s preferred format for
environmental and social performance reporting. The AMR informs the Environment and Social Development
Department about the environmental and social state of the investment.

Preparation Instructions

The following points should assist you in completing this form. Please be descriptive in your responses and attach
additional information as needed.

• IFC’s Investment Agreement requires designated Grameenphone Ltd. personnel to complete and submit
annual environmental and social monitoring reports in compliance with the schedule stipulated in the
Investment agreement.
• Grameenphone Ltd. must report qualitative and quantitative project performance data each year of the
investment for the environmental and social monitoring parameters included in this report format.
• The main purpose of completing this form is to provide the following information:

1. Environmental and Social Management

2. Occupational Health and Safety (OHS) Performance
3. Significant Environmental and Social Events
4. General Information and Feedback
5. Sustainability of Project and Associated Operations
6. Compliance with World Bank Group and local environmental requirements as specified in the
Investment Agreement
7. Compliance with World Bank Group and local social requirements as specified in the Investment
Agreement
8. Data Interpretation and Corrective Measures
9. Progress on implementing the Corrective Action Plan (CAP) agreed with IFC (if applicable)

Specialist Contact Information

If you have any questions regarding the AMR or wish to discuss completion of the AMR please contact the
following Investment Officer or Portfolio Manager.

Investment Name: Carlos A. T. Katsuya Portfolio Name:

Officer Telephone Number: (202)-458-5733 Manager
Telephone Number:
Facsimile Number: (202)-974-4403
Facsimile Number:
Email: CKatsuya@ifc.org
Email:

1
 1 ENVmONMENTAL AND SOCIAL MANAGEMENT

1.1 AMRPreparer

To be completed by Name and Title: Md. Arif Al Islam, CFO

Grameenphone Ltd. authorized
representative
Grameenphone Information
Phone: +880-2-9882990
Fax: +880-2-8819271
Email: arif(W,2rameenphone.com
Grameenphone office physical address: "Celebration Point"
Plot # 3 & 5, Road # 113A
Gulshan - 2, Dhaka- 1212
Bangladesh.
Grameenphone web page address: www.grameenphone.com

I certify that the data contained in this AMR completely and accurately represents Grameenphone operations
during this reporting period. I further certify that analytical data summaries. incorporated in Section 6 are based
upon data collected and analyzed in a manner consistent with the World Bank Group's Pollution Prevention and
Abatement Handbook, Monitoring.2

Grameenphone Ltd. Employee Name: Md. Arif AI Islam Signature

Name of Third Party Organization and N/A Signature

Representative Certifying This Document

1.2 Environmental Responsibility Chart

Please name the individuals in the company who hold responsibility for environmental and social performance (e.g.
Environment Manager, Occupational Health and Safety Manager, Community Relations Manager) and give their
contact information (Name, Address, Telephone Number, Fax Number, E-mail Address).

HSE Manager Name and Title: Dr. Mohammad Shahnawaz, Head ofHSE
Phone: +880-2-9882990
Fax: +880-2-8819271
Mobile: +88 01711-500274
Email: mshahnawaz@grameenphone.com
Grameenphone Information Grameenphone office physical address: "Celebration Point"
Plot # 3 & 5, Road # 113A
Gulshan- 2, Dhaka- 1212
Bangladesh.
Grameenphone web page address: www.grameenphone.com

· Raw analytical data upon which summaries are based should not be submitted with this AMR but must be preserved by
Grameenphone and presented to IFC upon demand.
2Pollution Prevention and Abatement Handbook

2
 2 OCCUPATIONAL HEALTH AND SAFETY PERFORMANCE (OHS)
Grameenphone personnel are required to monitor, record, and report occupational health and safety incidents and
workplace conditions (air quality and physical parameters, which are potentially impacted by industrial processes)
throughout the reporting period.

2.1 Bangladesh Compliance

Please list any reports submitted to Bangladesh authorities, e.g. on OHS, fire and safety inspections, compliance
monitoring, emergency exercises, as well as comments received and corrective actions taken. Bangladesh authority
monitoring and inspections with subsequent actions taken shall also be summarized and reported.
N/A

If any of the information requested in the AMR (Section 2.2 - Section 2.4) is contained in reports sent to
Bangladesh authorities, please submit the applicable section of the report.
N/A

2.2 Incident Statistics Monitoring

Please report on incidents during the reporting year for Grameenphone. Contractor employees are required to
adhere to comparable occupational health and safety standards. If Grameenphone uses contractor employees,
please also report any contractor employee incidents. Expand or shrink the tables as needed.

1. Total Amounts
This reporting period Reporting period- 1 year Reporting period- 2 years
ago ago
Report total Grameenphone Contractor Grameenphone Contractor Grameenphone Contractor
numbers for employees employees employees employees employees employees
each parameter
Fatalities None 2 persons None None None None
Non-fatal 1 person - 1 - 1 -
injuries3
Lost workdays4 26 - 0 - 6 -
Vehicle 6 - 1 - 2 -
collisions5
Incidence6 0.68 - 0 - 0.52 -

3
Incapacity to work for at least one full workday beyond the day on which the accident or illness occurred.
4
Lost workdays are the number of workdays (consecutive or not) beyond the date of injury or onset of illness that the employee was away
from work or limited to restricted work activity because of an occupational injury or illness.
5
Vehicle Collision: When a vehicle (device used to transport people or things) collides (comes together with violent force) with another
vehicle or inanimate or animate object(s) and results in injury (other than the need for First Aid) or death.
6
Calculate incidence using the following equation: incidence= total lost workdays/ 100,000 man-hours worked.
Use the total lost workdays to calculate the incidence for this reporting period, reporting periods 1 year ago and 2 years ago, as required
above.

3
2. Fatality details for this reporting period

Grameenphone Time of death after Cause of fatality Corrective measures to prevent

employees or accident (e.g. reoccurrence
contractor immediate, within a
employees? month, within a
year)
Contractor Immediate Fall from tower Trainings among 3rd party vendor
employees members are regularly conducted to
Contractor Immediate Electric Shock create awareness about safety
employee issues.

*GP provided financial compensation to the family of the deceased.

3. Non-fatal injuries details for this reporting period

Grameenphone Total Description of injury Cause of Corrective measures to prevent

employees or workdays accident reoccurrence
contractor lost
employees?
Grameenphone 26 After getting off from Carelessness It’s a regular practice of
Employee a public bus, he of the driver Grameenphone to offer safety
slipped and the wheel as well as the awareness and behavior
of the bus ran over injured training to all. The causes of
the foot and he the accidents are investigated
sustained severe ankle thoroughly and proactive
injury. measures are implemented to
avoid similar incidents in the
future.

4. Vehicle collision details for this reporting period

Grameenphone employees Cause of collision Corrective measures to prevent

or contractor employees?
Driver of Grameenphone,
Vendor’s driver in one
case
reoccurrence
6 major road accidents took place at HSE and safety awareness
different times. Over confidence of activities are being carried out to
driver, recklessness, poor balance of all suppliers and vendors as well
driver, careless driving were the major as Grameenphone employees.
cause of the accidents.

5. Training7 for this reporting period

Grameenphone employees or Description of training Number of employees that

contractor employees? attended
Grameenphone employees • First Aid Training 500
Grameenphone employees • Basic Life skills 30
Grameenphone traffic & • Road Safety & Health, Hygiene 450
support staff
Grameenphone employees • Cell Planning Principles 17

7
ProjectName personnel should be trained in environmental, health and safety matters including accident prevention, safe lifting practices,
the use of Material Safety Data Sheets (MSDS), safe chemical handling practices, proper control and maintenance of equipment and
facilities, emergency response, personal protective equipment (PEP), emergency response, etc.

4
 Grameenphone employees or Description of training Number of employees that
contractor employees? attended
Grameenphone employees • GSM Applied Cell Planning Principles 39
Grameenphone Contractors • Construction Site Management 6
Grameenphone employees • Planet EV Training 49
Grameenphone employees • Optical Fiber Training 24
Grameenphone Contractors • Training on Spicing & OTDR 9
Measurements

2.4 Life and Fire Safety

Please complete the following table for Grameenphone’s operations.

Grameenphone Fire Mandatory Date(s) Performed Observed Corrective Actions and
Safety Verification Frequency Deficiencies8 Schedule For
Activities Implementation9
Every month for
Fire Drills Minimum: New Employees &
three (3)/year Evacuation Drill in
every year
Inspect and certify fire
detection and Minimum: one Every month.
suppression electrical (1)/year HSE audit is
and mechanical conducted every
systems. year
Inspect, refill/recharge Minimum: two
portable fire (2) inspections/ Quarterly
extinguisher year

2.5 Significant OHS Events

Please explain any significant Occupational Health and Safety events not covered in the above OHS tables. The
report could include proposed revision of the OHS Management System (if applicable), revised quantitative
objectives, action plans for technical improvements, and planned training activities.

HSE week was observed from 10th to 14th December 2006 with great zeal and huge number of employee
involvement. During HSE week every year HSE arranges different types of sessions on different health issues
and also some issues which are closely related with personal and family life also. In 2006 sessions on back
pain, skin problem, pediatric problem, early childhood education and development etc were arranged. Apart
from that, family vaccination blood donation and oro-dental checkup were arranged during the week.
throughout the country.

Does Grameenphone have an HIV/AIDs policy? Do they have any programmes in place regarding HIV/AIDs
awareness and prevention? Please document any initiatives the company is taking with employees or communities?

8
Attach additional sheets as needed to fully describe observed deficiencies.
9
Attach additional sheets as needed to fully describe corrective actions and implementation.

5
Grameenphone doesn’t have HIV/AIDs policy as Bangladesh is not a HIV/AIDs heightened country.
Grameenphone has taken initiatives regarding Hepatitis-B among employees by arranging a regular
monthly vaccination program and HbsAg screening. HSE patronized Thalassemia Society and Thalassemia
Hospital regarding ‘Safe blood Transfusion’ project. HSE arranged a charity film show to raise the fund for
poor thalassemia children of the society with Thalassemia Society and during HSE week employees of
Grameenphone also donated 259 bags of blood to initiate the campaign for ‘safe blood transfusion’ with
Thalassemia Hospital.

2.6 Core Labour Standards

Please confirm compliance with ILO core conventions namely Forced labour (Conv. 29, 105), Child labour (Conv.
138, 182), Discrimination (Conv. 100, 111) and Freedom of association (Conv. 87, 98), and discuss any issues
which might have been raised concerning these?

Not raised. We follow the country labour, ILO labour and child labour rules.

3 SIGNIFICANT ENVIRONMENTAL AND SOCIAL EVENTS

Grameenphone personnel are required to report all environmental and social events 10 that may have caused
damage; caused health problems; attracted the attention of outside parties; affected project labor or adjacent
populations; affected cultural property; or created Grameenphone and/or Grameenphone Ltd. liabilities.
Attach photographs, plot plans, newspaper articles and all relevant supporting information that IFC will need to be
completely familiar with the incident and associated environmental and social issues.

Please report on the following topics, expanding or collapsing the table where needed.

Date of event Event description Affected
people/environment
No significant event
Reports sent to IFC Corrective actions
and/or local (including cost and
regulatory agencies time schedule for
implementation)

4 GENERAL INFORMATION AND FEEDBACK

Provide any additional information including the following:

1. In detail, describe print or broadcast media attention given to Grameenphone during this reporting period.
Some of the notable print and media attention given to Grameenphone, other than operational
information, are as follows

• Contribution of Djuice of all the ticket sales money from the ‘Youth Lifestyle Fair’ held in
September’05 to Ahsania Mission and Grameen Shikha.
• Opening of its various Customer Care center, service desks and Grameenphone centers.
• Signing of bill collection agreements

10
Examples of significant incidents follow. Chemical and/or hydrocarbon materials spills; fire, explosion or unplanned releases; industrial
injuries; fatalities including transportation; ecological damage/destruction; local population disruption; disruption of emissions or effluent
treatment; legal/administrative notice of violation; penalties, fines, or increase in pollution charges; negative media attention; chance cultural
finds; labor unrest or disputes.

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 • The opening ceremony of the exhibition of Grameenphone Zainul Quamrul International Children
Painting Competition
• Receiving the “Beautification Award 2006” for its outstanding contribution to beautifying Dhaka
City
• The launch of Health Information and Service known as HealthLine for all GP subscribers in
cooperation with Telemedicine Reference Center Limited (TRCL).
• Signing of MOU with Oitihya Onneswan for funding the excavation work of the Wari-Bateshwar
archeological heritage site.
• Collaboration with Bangladesh Thalassaemia Hospital (BTH) to help the Thalassaemia patients.

2. In detail, describe interactions with non-governmental organizations (NGOs) or public scrutiny of

Grameenphone.

N/A

3. Describe Grameenphone public relations efforts (e.g. establishment of a web page, hiring of community liaison
officer)

The Grameenphone Information Department is responsible for all public relations activities and external
communication with the media and public at large. All information including press releases which are
released from the company is made from this department.

In 2006, a total of 163 press releases were published. Last year, 14 press conference and 1 media
workshop were held on different issues. GP also arranged for print and broadcast interviews on various
aspects of the company’s business and business practices for key spokespeople of Grameenphone.

Post-paid subscribers receive a monthly company Newsletter which is sent to them along with their
monthly billing statements. The bilingual Newsletter contains information on new products and services
of Grameenphone, as well as company events that are of interest to the customers.

GP also maintains the company website along with an Intranet site. The corporate website was re
launched during the introduction of the new logo in November 2006.

4. Suggest ways and means to improve information exchange and interactions with IFC professionals.
Existing communication methods are working efficiently

5 SUSTAINABILITY OF PROJECT AND ASSOCIATED OPERATIONS

IFC has developed a framework to help assess the development impacts of our investments. Many of our projects
take on initiatives, develop processes, or install equipment that exceeds IFC's environmental and social
requirements. This framework permits us to rate project performance in various areas. Over the past year, has
Project Sponsor made changes to operations or participated in any efforts that have impacted Project Sponsor’s
organization in the following areas?

q Implemented an environmental management system (if not already established)

We follow our own HSE system

q Published an environment/sustainability or a corporate social responsibility report (please send copy or

provide web link)

Please see Annexure – 1 (HSE Annual Report)

7
 q Established formal and regular consultation with local community and other stakeholders

N/A

q Decreased use of resources, increased emission controls, or increased by-product recycling

Grameenphone does not use emissive devices. The network system does not generate any by-product.

q Marketing of products or services that are specifically environmentally friendly.

Only voice and data services for the subscribers, therefore, no tangible product is offered to the
market.

q Worked to improve local supplier relationships or provided technical assistance to suppliers

Interaction with the local suppliers is based on Codes of Conduct of the company. Strictly
maintaining lead time to process bills and invoices, regular feed back meeting with the local
suppliers, periodic evaluation, ranking and prioritization processes improve the relationships.
Technical trainings on installation and commissioning of Base Stations are given to the suppliers’
employees on regular basis to increase the competence level. All of these trainings had been
conducted by technical experts of the company.

q Programs to benefit the local community

Grameenphone provides network coverage and supreme quality voice and data services which helps
the people to communicate with each other at any time. Also there are notable services like
• Health Line service is bringing the healthcare to the doorstep of the people. GP subscribers can
call the service where qualified doctors are available 24/7 to answer health related queries and
emergency medical instructions.
• Community Information Centers numbering 542 spread across the country are providing
modern technology to the rural people and helping to bridge the digital divide. It is giving people
in remote areas the chance to use internet based services e.g. E-mail, browsing, voice chatting,
video conferencing and so on.It is a place where people can access information & communicate
with family/friends living home/abroad through internet
• Bills Pay service is providing means for easy and automatic payment of electricity bills.
• Village Phone program is empowering underprivileged rural women to become financially
independent. Nearly 291,000 people earn their living directly as they use VP as their livelihood.

In addition to services offered that benefit the local community, Grameenphone has also extended its hand in
other initiatives for the betterment of the society. The programs include

Health Initiatives
Partnered with the World Health Organization (WHO) to raise awareness for the eradication of the
re-emergence of polio in Bangladesh
Raised awareness through SMS alert texts and announcements in National Dailies as a reminder to
take all children (0-5 years) to get vaccinated for polio
Partnered with Sight-Savers International and organized free eye-camp in Cox’s Bazaar to provide
free eye-care support to the underprivileged population of Cox’s Bazaar.
Of the more than 1100 patients, 141 were given prescriptions for refractive error and 114 provided
with cataract surgery, while the rest of the patients were given the necessary eye-care services.

8
 Partnered with Bangladesh Thalasaemia Hospital to address the problem of acute shortage of fresh,
healthy blood supply through donation programs. Focus is to help the poorest of the poor and raise
awareness of the disease. Plan to conduct collection and raise public awareness both centrally and
regionally
Education Initiatives

Established Scholarship Fund, which is managed by Grameen Shikkha, for the talented yet
underprivileged children of Bangladesh. Since 2003, Grameenphone has provided 135 scholarships to
talented candidates for their primary and secondary schooling

Empowerment/ Poverty Alleviation initiatives

Partnered Prothom Alo in paying tribute to 52 ‘unsung heroes’ from different areas of Bangladesh.
These individuals have contributed in their own way for the betterment of their respective
communities without much outside help. Focus is to build their confidence, and inspire others to do
the same.

Emergency Relief Efforts

Donated cash money and foodstuff to 3000 cyclone affected families in the Barisal District in October
2006

Infrastructural Development
Grameenphone has made huge investment in its network and services, to cover more than 95% of the
country’s population.
Helping in building a strong information infrastructure through services like, EDGE, CIC etc.

Human Resource Development & Employment/Entrepreneurial Opportunity

Providing opportunity for entrepreneurial skill development among the youth generation through
‘project D-youth’
Creating opportunity for entrepreneurial initiatives through CIC
Grameenphone sponsored international conference on ICT in collaboration with BUET

Socio economic Empowerment

Providing avenue to rural women for self reliance and confidence through Village Phone initiatives.
Nearly 291,000 people earn their living directly as they depend on VP as their livelihood.

GP encourages Employee Voluntary programs like Blood Donation, relief work and preservation of
national heritage. Blood donation programs are carried out by GP employees, where employees
voluntarily donates blood for various organizations. GP employees donated cash money and foodstuff to
3000 cyclone affected families in the Barisal District in October 2006. GP employees also extended their
help in excavation work of finding national heritage in wari Bateshwar. GP sponsored and supervised
the excavation.

GP has also provided direct and indirect employment opportunity. GP has created employment
opportunity for 5,000 people directly. Nearly 70,000 people are dependent on GP for their livelihood by
working as the channel partner in addition to the entrepreneurial initiative through the Village Phone
Program and Community Information Center.

q Employee programs - training, health, safety

9
 Employees had been trained as per their job description in the team. Cross functional trainings had
also been organized to raise their level of expertise. HSE events from the company are regularly
arranged to ensure the health and good working condition.

Weekly meeting had been carried out with contractors’ representatives for ensuring proper working
environment for their employees. Also, monthly, meetings had been arranged for training and
providing general guidelines to the company employees on Health and Safety.

6 REPORTS TO ILLUSTRATE COMPLIANCE WITH IFC/WBG ENVIRONMENTAL POLICIES AND

GUIDELINES AND HOST COUNTRY REGULATIONS

6.1 Solid and Hazardous Waste Management

Solid Waste refers to non-liquid, non-soluble materials that contain complex substances. Examples of solid waste
include sewage sludge, agricultural refuse, demolition wastes, and mining residues, some which are applicable only
to specific sectors.11

Grameenphone Ltd. is required to monitor methods of collection, storage, handling, recycling, reuse and/or disposal
of solid waste, and report these methods and measured quantities to IFC. Please complete the information below.

Solid Waste Management Summary

Solid Waste Type Annual Grameenphone Method of Storage, Handling and/or Treatment
Includes description Quantity
§ Cable and N/A The materials had been returned back from the site by company
associated materials arrangements. The materials which were considered as scrap were
listed at site and had been sent to the warehouse by company
logistics. These were stored at the warehouse facility as per their
type and category.
q Circuit boards,
NA NA
electronics
8 Computer CPUs 70 These were temporarily kept in specific locations in the central
Warehouse
q Computer monitors 100 These were temporarily kept in specific locations in the central
Warehouse
8 Domestic waste N/A
9 Ferrous and non- N/A
ferrous metals
10 Other wastes N/A
9 Packaging waste N/A
q Truck and auto tyres 115 All the used tyres were kept in the store.
q Vehicle All the vehicle maintenance wastes were kept in the store.
maintenance wastes
§ Waste oils Waste oils were stored in drums.
§ Waste solvents Kept in the store.

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Pollution Prevention and Abatement Handbook, Glossary of Environmental Terms

10
Solid Waste Type
(Same as Above, Description
not Included)
§ Cable and
associated materials
§ Circuit boards,
electronics
§ Computer CPUs
§ Computer monitors
§ Domestic waste
§ Ferrous and non-
ferrous metals
§ Other wastes
§ Packaging waste
§ Truck and auto tires
§ Vehicle
maintenance wastes
§ Waste oils
§ Waste solvents
Grameenphone Method of Recycling, Reuse or Disposal12
Stored at the warehouse facility as per their type and category and later disposed
off at an auction.
NA
Disposed off by auctioning to third parties.
Disposed off by auctioning to third parties.
N/A
N/A
N/A
N/A
Disposed off by auctioning to third parties.
Disposed off by auctioning to third parties.
Disposed off by auctioning to third parties.
According to Government of Bangladesh SRO the wastes are sent back to the
authorized recyclers.

7 REPORTS TO ILLUSTRATE COMPLIANCE WITH IFC/WBG SOCIAL POLICIES AND GUIDELINES

AND HOST COUNTRY REGULATIONS

7.1 Telecom Sites Developed During Reporting Year

Provide complete development date for each site developed during the reporting year. Utilize the following table to
identify the sites and to indicate if environmental and social issues were encountered.

Number of Site Type of Land Acquisition Access E&S15,16 Issues?

Sites Location/Description Acquisition Rights (yes/no)
developed or Type of Site13 (Voluntary or Methodology14
Involuntary) (describe)
2661 Throughout Voluntary Acquisition method is No
Bangladesh described below

Grameenphone Site Acquisition Procedure

At the time of site acquisition, GP adheres to the following principles:

12
Describe disposal method (e.g. landfill, incineration, land farming, reuse, etc.) Provide name and location of disposal facility used; state if
waste is sold as byproduct, scrap or a material to be used by others; state name and business of purchaser. Provide additional sheets as needed
to fully describe disposal, organizations involved in waste management, facility permits, and agency authorizations.
13
Standalone transceivers, urban; standalone transceivers, rural; co-located transceivers, urban; co-located transceivers, rural;
satellite receivers, wireline installations, switches; etc.
14
Long-term lease; purchase; services exchange for access; other (describe)
15
Environmental and Social Issues: Physical land alternation requirements, residential and commercial establishments
disruption, visual impacts, sensitive habitats, natural resource impacts, right of way restriction, sedimentation control after
construction, contaminated lands, biota, geotechnical hazards, etc.
16
Environmental and social Issues: Cultural property/archaeological resources impact; resettlement of inhabitants or residents;
property acquisition, etc.

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q No forced eviction of people is caused because of Grameenphone site acquisition process
q No archeological, historical or natural heritage sites are disturbed because of the site acquisition process.
Grameenphone Ltd. respects and abides by the rules and regulations regarding the heritage sites and
does not build any establishment in the heritage premises or at their buffer zones set by the authorities
(Bangladesh World Heritage Committee, Ministry of Cultural Affairs, The Government of the People’s
Republic of Bangladesh).

The site acquisition process starts with the identification of location of new base station. A team comprising
of members from different departments visits the area for probable sites. Once identified, the team
negotiates with the site owner for sale/rental of the site through a transparent negotiation process based on
fair market value of the site. If the negotiation is successful, then sale/lease deed is executed after thorough
scrutiny of the relevant documents by the legal department. If not, then alternative location nearby is
searched and finalized.

7.2 Sites Acquisition and Environmental/Social Issues Management Report

For all project sites developed during the year with environmental and/or social issues and some sort of resolution
(answered yes to the final column in #1 above), provide the following information.

Site ID Describe Site Development Environmental17/Social18 Impacts Describe Mitigation Measure,

Number/Site Compensation, Agreements
Name Reached, etc.
N/A

17
Physical land alternation requirements, residential and commercial establishments disruption, visual impacts, sensitive
habitats, natural resource impacts, right of way restriction, sedimentation control after construction, contaminated lands, biota,
geotechnical hazards, etc.
18
Cultural property/archaeological resources impact; resettlement of inhabitants or residents; property acquisition, etc.

12
 Confidential Company Documentation

Annexure 1

ANNUAL REPORT 2006

Health Safety and Environment

Grameenphone
Health, Safety and Environment

In-house Medical Consultancy Services

Medical Consultancy Service represents in-house medical advice by in-house medical doctors given to the
employees. This year HSE department has extended their in house Medical Consultancy Services to all employees
including the family member of GP employee, expatriates, support staffs and channel partners. This year total 5037
no consultancies have been given. Out of these, 187 were referred for better treatment.

Medical Consultancy from HSE

6000
4899 5037
5000
3768
4000
Number

2726 Consultancy
3000
Referral
2000 1660
1097
1000
46 69 79 85 100 187
0
2001 2002 2003 2004 2005 2006
Years

Disease Category:
This category specifies- what diseases made employees suffer most during the last year. After information analysis
we found that most of the employees complained of generalized weakness in the year, 2006. Other major diseases
that affected the employees were: Cold, Headache, Chest Pain, peptic ulcer, viral fever etc.

Some Observations regarding Disease Distribution:

Under usual consideration, any of the patients are liable to get affected by any disease. But as per our
observations, we found a few specific diseases that were attributed to specific groups. Some of our observations
are as follows:

§ The most of the patients suffering from skin disease were among the cleaners and the traffic staffs.

§ There were some cases of neck and back pain patients among the GP drivers.

§ Assistants were the group who mostly complained of generalized weakness.

§ The number of UTI patients encountered by us was very small, which tells us that the people suffering from
UTI, especially women, still hesitate to state their problems to the doctors.

§ Some fainting cases were from the security staffs.

§ A large number of patients who were found to be hypertensive were also found to have high blood
cholesterol levels.

§ There were also cases of sneeze/cold, viral fever and complaints of chest pain and headaches.

Among the patients of hypertension and peptic ulcer, there were a considerable number of smokers.

1
HSE training:

HSE implementation policy of Grameenphone, prevention of injury at work is the most important
target of HSE. To ensure this, HSE department has organized different awareness and training
programs for its employees as well as support staffs, channel partners, suppliers, contractors and
vendors. It includes First aid training, Training on Health and Hygiene, training on safe driving,
PPE, attitude behaviour etc. In the year of 2006 total 29 training were organized and 1487
participants attended these training programs among which more than 400 were traffic staffs.
There were 24 first aid trainings and 5 basic life skills trainings.

Trainings over the Year

1600 1487
1400
1200
Number

1000
800
600 491
361 414
400
200 81 125
6 9 23 25 14 29
0
2001 2002 2003 2004 2005 2006
First Aid Training
Year
Participants

Medicines Purchase from HSE:

Medicines used at the HSE for the employees are bought by GP according to the need of the patients and is
administered free of cost.

Medicine Consumption: Principal Groups:

§ The highest number of medicine consumed was the Paracetamol. This could conclude that the employees
of GP are frequently suffering from headaches and fevers.
§ This also means that the employees are being overstressed in their desk jobs which are putting a lot of
pressure on their mental state and eyes.

§ The high consumption of muscle relaxants conclude that physical exertions without proper precaution and
ability is causing muscle pains, cramps etc.
§ Also the high consumption of muscle relaxant is sometimes due to physical inactivity because of being
sedentary (desk job) workers.

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 § High number of consumption of antacids and anti-ulcer drugs conclude that the GP employees are going
through gross alteration of daily meal routines.
§ Also according to HSE s observation, excessive number of smokers is also contributing to gastric irritations,
ulcers and acidity.

§ High consumption of oral saline indicate the inappropriate food habits of the GP employees and to a great
extent indicates the food habit of the support staffs, as they were the highest consumers of ORS.

§ High usage of gauzes means that there were a great number of work-related or any other associated
injuries, which caused the dressings done by the gauzes.

Happy Hearts Day Care Centre:

For the employees of GP, HSE has established a day care centre at the Head Office premises. Starting from April
13, 2006, number of children enrolling at the center has been increasing incessantly. A good number of children is
accommodated. This is providing good support to working parents and their satisfaction level is very good.

Child Rearing Training for caretakers:

HSE always targeted to provide better services .To ensures this different training program took place for Happy
Hearts Staff as well as Nannies.

Training Month Trainer Trainer

Upgrading Staff November Ms.Shireen Ali, Consultant 4

Nannies motivation July-December Shormin Akhter, Officer 20

HEALTH PLAN, 2006

Health Plan at a glance:

GP has been giving insurance coverage under ALICO Silver plan to its employees. It is implemented for confirmed
employees, their spouses and their children. To come under health insurance umbrella, children have to meet two
criteria- below 23 years old and unmarried. The benefits include the followings:

• General medical illness claim

- Medical
- Surgery
• Maternity claim
• Children claim

Claims that are not considered as ALICO health claim:

• Outdoor Patients
• Congenital birth defects
• Dental Examination
• General Health Examination
• In-vitro fertilization, ovulation induction
• AIDS or related disabilities

Health plan up gradation:

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To meet the growing demand of health plan among the employees and to make the plan more recognizable, the
system has been upgraded from bronze to silver and lastly silver to silver plus . As a result the benefits are
also increased at a sharp rate. There has been a sharp increase of benefits for maternity claim and for general
medical illness. Therefore, the up gradation of health plan can certainly be said as obedient to the time decision.

Picture of Health plan: 2006

Total Claims:

In the year 2006, 215 claims were made. Among these claims, 186 claims were settled by ALICO and the rest of
the claims are under processing.

Among the settled claims, 97 claims were benefited for spouse, 52 for employees and 37 for children. Therefore,
the information says that majority of the claims were made for spouse.

Types of claim

Under this section, we have divided ALICO health insurance claims into four major categories- maternity, cesarean,
miscarriage/legal and other medical claims (fever, vomiting, diarrhea etc.) and clearly this section is dominated by
maternity claims(67 claims) although the information shows others medical claims (87 claims) are dominating but
they are the assorted medical claims not specific like maternity

We found that 97 and 67 claims were made for spouse and maternity respectively. Here we found a relationship
that among 67 maternity claims around 55 claims were made for spouse and rest were made by our female
employee.

Claim settled by ALICO

Of the total claim settled by ALICO, 52.85 % were benefited for spouses, 31.26% for employees and 15.89% for
children form 67 maternity claims 87 medical claims 21 caesarean claims and 11 miscarriage claims.

Corporate Social Responsibility Activities from HSE in 2006

Introduction

Grameenphone s corporate social responsibility is incorporated in its Business Plan, which maps out the path to
economic growth within a strategic framework of environmental protection and social development.

Grameenphone is not only the leading telecommunication company in terms of its quality and service but also
shares its profit with the society with lots of enthusiasm. Grameen Phone feels the social contribution as a
commitment to the society and thus it is termed as Corporate Social Responsibility.

Corporate Social Responsibility (CSR) is dealt in different angles sometimes it is totally market communication via
the city beautification scheme and sometimes it only targets the youth group to hold up the brand image and
excellence.

CSR in the light of Health, Safety & Environment

From the Health, Safety and Environmental point of view GP has aimed the young clients of medical college and
universities, medical associations, blood donation associations, plantation projects, vaccination programs etc. for its
corporate social contribution. Targeting this customer group will fulfill the point of youth targeting as well as the
purpose of corporate social responsibility.

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CSR done so far

CSR in 2006:
A quite significant no. of CSRs has been already done in the year 2006. The followings are a glimpse of CSR done
in 2006.

Sandhani

Ü GP has patronized health related organizations like Shandhani of different medical colleges and
hospitals. The major two contributions are for Sandhani 25th Central Half Yearly Conference and safe
blood transfusion campaign to Sandhani Jalalabad Ragib-Rabeya Medical College unit and to
Sandhani Rajshahi Medical College unit for celebration of Silver Jubilee.

Bangla Barsha Biday O Baran Sammilan Parishad, Chittagong

Ü GP sponsored Bangla Barsha Biday O Baran Sammilan Parishad, Chittagong focusing the youth
group.

Celebration of World Asthma Day 2006 with Asthma Association

Ü To build up an awareness regarding Asthma among general public GP sponsored the Children s
Painting Competition of Asthma Association in the celebration of World Asthma Day.

Cancer Awareness Program with Bangladesh Cancer Foundation

Ü GP has also become a part of Cancer Awareness Program by patronizing Bangladesh Cancer
Foundation s different awareness programs.

Souvenir Advertisement for Bani Bandana Celebration 1412 (Bangla)

Ü Grameenphone gave Souvenir advertisement for Bani Bandana Celebration 1412 (Bangla), Dhaka
Medical College and Management Department Association reunion, Chittagong University.

Silver Jubilee of Department of Public Administration, Chittagong University

Grameenphone patronized Silver Jubilee of Department of Public Administration, Chittagong University by
providing 600 pcs. Tee-shirts.
Contribution for SEID Trust:

v GP contributed an amount of 3,54,000 Taka to SEID Trust and arranged a program for the disabled
children attended by SIED Trust.

Contribution of Grameenphone to Fund Raising Event and Concert by ALO:

v Drug addiction awareness organization, ALO arranged a fund raising program and an open air concert in
Gulshan Youth Club Ground, which was focused at giving anti-drug messages to the young generation.
HSE arranged for the program to be under the banner of Djuice.

Advertisement to the International Centre for Study of Bengal Art

v Grameenphone provided a sum of 1, 00,000 Taka as advertisement to the journal published by

International Centre for Study of Bengal Art in 2006. The journal contained research articles from eminent
scholars of different parts of the world.
v was provided as advertisement to the association.
v This contribution will show GP s interest in preserving national culture and heritage.

Advertisement to the souvenir of Badhan

v Badhan is a voluntary blood donation organization working for helping people in need.
v GP contributed 20,000 Taka to their souvenir as advertisement.

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Vaccination program:

This year HSE extended vaccination program to all support staff and outsourced associated with GP. It has
become a continuous process. The picture of vaccination can be found from below:

Number of employees in the vaccination course

In 2006, total 3050 employees were enrolled in the course of HBV vaccination. Out of these, 1423 employees had
taken first dose, 965 taken second dose, 600 taken third dose, and 62 employees had taken booster dose. In
contrast, the number of vaccination in 2005was only 1345.

In 2006, employees gave more response than in 2005. There was a slow growth of response from the employees
in 2005, which was around 100 whereas in 2006 the response rate was around 250 which indicates HSE is well in
their way to make their objective fulfilled.

Comparison of new employees response between 2005 and 2006:

As mentioned earlier HBV is a continuous vaccination process. One employee has to take four doses to complete
ones HBV course. Therefore, 3050 vaccinated employees in 2006 do not mean all were new vaccinated
employees. Among them, some were new and some were continuing their course. It was found that in 2006
vaccination program had taken more attention of new response than from 2005.

Expense of Vaccination:

Around BDT 2,500,000.00 was spent on vaccination in 2006.

Family Vaccination

HSE opened the door for the family members of the employees through vaccination. This movement was initiated
in the year of 2005; in that year, around 250 family members were vaccinated and the course was continued till
2006. Last year HSE also arranged this family vaccination program in the HSE week, which draws the attention of
around 100 family members and the course of the still continues.

Executive Health Check up in 2006

HSE conducted executive health check up of a large number of employees this year. The total numbers of
employees receiving health check up this year were 493.

They were performed the following tests:

Pre-employment Medical Check up:

HSE conducted pre-employment medical check ups of 109 employees, 143 assistants, 92 drivers employed by Admin.

Medical Service Agreements:

HSE has done a number of agreements with different medical service providers home and abroad for the benefit
of the employees and stake holders.

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The new agreements made in 2006 include Raffles Hospital, Singapore, Bangkok Hospital, Thailand, Apollo
Hospitals, Dhaka, Health and Hope Hospital, Dhaka and quite a few other regional hospitals and medicine shops.

The detailed description of all listed medical service providers and the facilities provided has been posted at the
common drive (I:\HSE\Discount Medical Facilities.doc)

HSE Week 2006

HSE Week 2006 at a glance (10th December to 14th December 2006)

HSE Week 2006 was observed simultaneously in all workstations of GP including Sub centers, GPCs and
GPDC/GPSD

Preparation for HSE Week 2006:

¨ 450 traffic staff training on First Aid and Basic Health issues in Dhaka during the weekends of September.
¨ Checkup of traffic staffs
¨ ERT team members workshop on Basic Life Skills

This year we dropped our usual theme for HSE week as we want to align with our vision & live with our
values. HSE wants to walk with the business line and want to involve employees in the march to move
forward.

A regional based HSE week was observed with the following activities:

¨ Family Vaccination
¨ Blood Donation Program
¨ Workshop on Save your own back
¨ Vaccination Program on Hepatitis A
¨ Sessions on Ever Young Fresh Look
¨ Sessions on Common Pediatric Problem: participants 30
¨ Sessions on Early Childhood Education & Development : participants 30
¨ Blood donation rally of employees to donate blood in a blood bank
¨ Inauguration of a physiotherapy center for disabled children.
¨ Children s Painting Competition was observed in Dhaka and Chittagong region.

HSE Audit

HSE made inspections all over the country at workstations and food suppliers kitchens for ensuring health to
employees.

Emergency Medical Support:

Emergency medical support was provided to a great number of employees. The count is as below:

a) Emergency Specialist Appointment: 409

b) Emergency medical support through physical presence: 214
c) Hospital Admission aid: 43

Preliminary Steps of Risk Assessment Process

for the Technical Division of Grameenphone:

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A project has been undertaken by Technical division and HSE jointly for risk analysis in the Technical division. The
outline is as follows:

Project Team:

The team formed for the project consists of the following members:

§ The team will be headed by HSE and the Head of HSE will have the authority of overall supervision of the
project.
§ The team will consist of two members from the HSE department.
§ There will be, in the team, HSE coordinators from the Technical division
§ HSE Representatives from the Technical division will also be present.
§ Members from Internal Audit will also be part of the team.
§ Finally there will be members from the Admin division.

Project Methodology:

The project has been designed to function as a pilot project based on the design of a cross sectional study. It has
been planned to be conducted over a particular section of a department of the Technical division.

The preliminary steps has been completed in December.

Accident/undesired incidents in GP in the year 2006

During the year 2006 there were 6 number of reported accidents. In all of the cases first aid was administered. In one of the
occurrences, the victim required hospitalization while there was material damage in two of the cases. Accidents/undesired
incidents are encouraged to be reported to the proper authority. By publishing information about the incidents and following
analysis, other employees can also share in the learning process.

Assist HealthLine Service Inauguration:

HSE has facilitated the inauguration and has provided the outline of activities, and program for the HealthLine (789)
project. HSE has also conducted a survey among a number of selected super users from GP employees. Their
feedback would be used to improve the service from HealthLine.

Conclusion:

HSE has conducted a large number of activities all throughout 2006. All activities were not recorded entirely due to
lack of facilities for efficient and convenient record keeping. HSE has taken steps for automation and also
introduction of some web based services and database software upgradation, which will enhance the services from
HSE in coming days.