FREQUENTLY ASKED QUESTIONS &

ANSWERS ABOUT PMTRACK ERP

ASHISH KHURANA
Director- Customer Success
August 19, 2019
Production planning systems have been present in manufacturing operations for over two decades
but they were paper based, today we are taking on ERPs that runs on multiple devices (PCs,
mobiles and tabs). Nowadays ERP solution is an indispensable tool for company's competitiveness
and an integral part of its success. The success of the implementation is attributable to its numerous
benefits such as traceability, authenticity of data, usability and accessibility. ERP will enhance
productivity and provide high-quality reliable data for decision support. And below we provide
questions and their answers that will help you to broaden your knowledge on ERP and shed light on
its implementation in Small-Medium Enterprises.

1.
Q: What is PMTrack ERP?
A: PMTrack ERP (enterprise resource planning system) is a
comprehensive business software that enables a mid-sized
manufacturing company to use complex and integrated
applications in order to manage a production shop. It
integrates many processes within an organization like sales,
purchase, stores, planning, manufacturing, sub-contracting
and Quality etc.

Objective is to get optimum utilization of all available

resources: Money, Men, Machines, Material and Methods

2.
Q: What special benefits can PMTrack ERP system bring to my Production Shop?
A: PMTrack ERP applications guarantee is that it takes care of the following problems:

 Wrong Stock Reports

o Unknown OEE of Shop Floor
 OTD or OTIF not as per Schedule
o Make or Buy Decisions
 Under-Utilization of Plant Capacity
o Access to Enterprise Data
 Guesswork in Cost Calculations
o Cost of Poor Quality
 Lack of Proper Planning

This results in heightened competitiveness, business relationships raised to a new height, ensures
easy access to the current data and the provision of exhaustive information. Moreover, it helps a
company to adapt to the fast-paced market environment, customers' unstable demands be future
ready.
3.
Q: How does PMTrack ERP affect employees?
A: PMTrack ERP doesn’t add to the work but enables workers to stay flexible and within reach. The
supervisors can benefit from manifold possibilities ERP application offers both in the workplace and
out of the office. Company’s managers have unimpeded access to necessary information, such as
order history, purchasing details, and other specifications.

4.
Q: How can PMTrack ERP add to information processing?
A: PMTrack ERP greatly simplifies information processing as it allows to enter and alter data via a
mobile device from any place an employee is currently situated. In addition, PMTrack ERP advances
the process of scheduling and controlling inventories. Plus, it enables workers to update and
manage their timesheets.

5.
Q: How are ERP (Enterprise Resource Planning) and CRM (Customer Relationship
Management) different?
A: ERP is company-oriented as this software controls all departments of a company. When a small-
scale business grows into a large-scale one it gets way harder to keep all the running processes
under control. This solution manages heaps of information about customers, finance, shipping,
manufacturing, payments, human resource, etc.

As opposed to ERP, CRM is customer-oriented. CRM is mainly centered on marketing and sales
departments and takes care of its representation in the market. Thus, CRM deals with information
about existing and potential customers and establishes relationships with them. So CRM is focused
on tracing customer history, order details and data, and comprehending customers' demands.

6.
Q: How does supply chain benefit from PMTrack ERP solution?
A: Production employees can be immediately warned about running issues or possible troubles. This
can be incomplete execution of order, insufficient amount of the required products in stock or failed
equipment. PMTrack ERP solution keeps company's staff informed and they are always ready to
take prompt actions. Having ERP access on their devices, production and operation workers can
introduce changes into the implementation of this or that order.

7.
Q: What applications can ERP offer to Production Shops like us?
A: Being on the cutting-edge of innovation and technology ERP presents a wide range of 24x7
applications which can be accessed from any device: such as Material Resource Planning,
Inventory, Sub-contracting, E-Signatures for approvals, Customer Relationship Management,
Labeling and tracking WIP, Maintenance schedule, minimum/maximum stock levels.

8.
Q: What modules does ERP solution typically consist of?
A: ERP solution usually combines all principal business processes, thus enabling company's
personnel to constantly access up-to-the-minute information from all functional departments. ERP
software typically consists of modules such as Financial Management, Supply Chain Management,
Manufacturing Resource Planning, Human Resource Management, and Customer Relationship
Management.
9.
Q: What does statistics say about companies that have already introduced (any) ERP into
their business?
A: A recent survey revealed that companies that have already adopted ERP technologies have
undergone up to a 25% improvement in productivity, 5% wastage elimination and up to 24%
improvement in operational efficiency.

10.
Q: What fields of production are most suitable for using PMTrack ERP on tablets?
A: Tablets with installed PMTrack ERP are being used in following 3 ways:

1. Information Access. Managers often need to update mobile status or check product details on the
spot (just in time). Thus, there are situations when company's personnel need immediate and exact
information.
2. Stores department is where employees have been using portable bar code readers a lot, and
tablet computers with PMTrack ERP can be of extra help for them in making quick and adequate
decisions.
3. Traceability. PMTrack ERP installed on tablets can prove useful for complete traceability, as
frequent check-ins are usually wanted during the manufacturing process.

11.
Q: Do personally owned mobile devices reduce IT training?
A: Yes. Many employees feel at ease using their own smartphones and they are very resourceful
when it comes to adoption of new features and functions. So when a company allows to connect
handheld devices to corporate database, it can not only significantly reduce IT support costs but also
provide greater user satisfaction.

12.
Q: How to adopt a PMTrack ERP system without any interruption to the business process?
A: Proper planning is the driving force of smooth transition to PMTrack ERP it can happen in 45 days
for each site. Management should have a clear conception of business issues as well as determine
efficient distribution of duties during the implementation phase.

13.
Q: What is the right way to teach staff about using ERP systems?
A: Again, proper planning can provide successful implementation of PMTrack ERP, helping to avoid
unfavorable situations. Employees can be trained on-site or remotely, and most people learn on their
own. The best way in our experience is learning by doing.

14.
Q: Can any company benefit from PMTrack ERP system regardless of its scope of activity?
A: Yes. For example, when we are talking about auto component production or pharmaceutical
sector it is essential to make it possible for the employees to have access to the general data about
the clients, order history, credit situation. As far as the manufacturing sector is concerned, PMTrack
ERP enables managers to be in the online mode with the workers in the shop floor and send their
reports in the system directly. As for some other industry, PMTrack ERP is needed to have
unobstructed access to business critical data, quality processes control and to modify information
whenever needed.

15.
Q: Is the process of data entering and following information processing trustworthy?
A: Certainly. All the processes are 100% secure, tracked and controlled with user rights. The
transferred information is necessarily coded and in order to have access (edit rights) to the database
users undergo proper authentication.

16.
Q: Can PMTrack ERP reduce the risk of error during data entry?
A: Taking into consideration that all administrative processes are automatically controlled, there is a
chance to save time and money, and to reduce the risk of error when entering information in the
ERP database.

17.
Q: What is the most appealing benefit of using PMTrack ERP?
A: One of the most appealing benefits for the users is to dispose and update information from the
ERP database or link them to other accounting application (such as Tally) in real time. In addition,
managers can have unhampered direct communication with employees under their authority and
exercise continuous control of their activities.

18.
Q: Why do I need PMTrack ERP?
A: There are several reasons why PMTrack ERP is an indispensable condition for a company on its
way to success:

 Boost in productivity
 Increase in sales
 Customer satisfaction
 Round-the-clock access to ERP database
 Cost reduction
 No need in introducing changes in the current Accounting solution
 Immediate response to customer requests
 Available product catalogs and inventory
 Anytime access to long-term information.

19.
Q: What are the main characteristics of PMTrack ERP solution for me as an Owner?
A: Here are the major characteristics of PMTrack ERP solution:

1. Dash-borads in the form of a graph

2. Easy-to-use search engine with information on finger-tips
3. Trustworthy information so avoid guess work
4. Online monitoring of changes in schedule
5. Checking on account activity before making calls or heading for meetings.

20.
Q: What information about a company is needed before implementing PMTrack ERP?
A: To implement PMTrack ERP software it is important to apprehend company's business needs,
business policy and custom requirements. Among others it's vital to understand:

 Industry standards and information needs in your company

 Corporate infrastructure and IT systems & processes for
 Production and Quality
 Supply chain management
 Departments/divisions and users
 Current ERP/Accounting system
 Business critical needs/BCP requirements.
 Customization needed for Go-Live and
 Long-term support needs and AMC