BUSINESS TOPICS

Companies and sectors

Company types and structures
Start-up and growth
Individual company profile
The manufacturing sector
The service sector
Markets, products and customers
Markets and competitors
Marketing - the four Ps
Marketing strategy and brands
Describing products
Customers
Orders, invoices and payment
Money and finance
Money
Company finance
The language of trends
EFFECTIVE COMMUNICATION
Social English
Greetings and introductions
Welcoming visitors
Standard responses
Smalltalk
Likes, free time, interests
Home, city, country
Food and drink
At the restaurant Leaving and saying goodbye
 Social English: summary and review
Business travel
Flights and travel
Hotels
Conferences and exhibitions
Using the telephone
Telephoning: getting connected
Orders, invoices and payment
Money and finance
Money
Company finance
The language of trends
Everyday business life
Numbers
Time
Office equipment
Using the Internet and email
Working conditions
Your job
Projects and teams
Plans and forecasts
Problems, problems
Management
Strategy and leadership
Hiring, firing and promotion
Pay, benefits and motivation
Flights and travel
Hotels
 Conferences and exhibitions
Using the telephone
Telephoning: getting connected
Telephoning: start, middle and end
Telephoning: common situations
Telephoning: conference calls
Telephoning: summary and review
Emails
Emails: basics
Emails: meetings, arrangements
Emails: commercial
Emails: formal language
Emails: summary and review
Meetings
Meetings: an introduction
Meetings: basic phrases
Meetings: checking, clarifying, active listening
Management
Strategy and leadership
Hiring, firing and promotion
Pay, benefits and motivation
Cross-cultural communication
Business and the environment
CV and job interview
CV (resume) and cover letter
Job interview
Meetings
Meetings: an introduction
 Meetings: basic phrases
Meetings: checking, clarifying, active listening
Meetings: developing the discussion
Meetings: summary and review
Presentations
Presentations: an introduction
Presentations: structure and key phrases
An interview with an accountant

Topics: explanation of income statement

An interview with a B2B commercial director

Topics: delegation; role of the saies rep

An interview with a bank manager

Topics: different ways to motivate employees

An interview with an events organizer

Topics: organizing exhibitions in an export market

An interview with a specialized manufacturer

Topics: SWOT analysis of a small family firm

An interview with a negotiator

Topics: Price; localization; quality guarantees

An interview with a freight forwarder

Topics: logistics using airlines

An interview with an investment banker

Topics: IPOs; M&A; raising funds

An interview with a consultant

Topics: cross-cultural differences

An interview with a sales director

Topics: distribution channels; franchising

An interview with a takeover specialist

Topics: hostile takeovers; restructuring

An interview with an exporter

Topics: control in the export market; getting paid

BUSINESS TOPICS

The business world

The economy

The business cycle

 International trade

Setting up and growing a business

Company types and corporate governance

Global issues for the 21st century

Management

Management styles and qualities

Organizing time and work

Planning and setting objectives

Leading and motivating

Insurance and risk management

Production and operations

Manufacturing and engineering

Inside a factory

Procurement and purchasing

Supply chain management and logistics

Lean production
 Quality

Financial markets

Financial markets

Investing in stocks

Human resources

Recruitment

Pay and benefits

Issues in the workplace

EFFECTIVE COMMUNICATION

You and your job

Your background and career

Your company

Your job

Telephoning

Telephoning - making and taking calls

Telephoning - messages
 Telephoning - checking, clarifying, active listening

Telephoning - arranging a meeting

Telephoning - complaints

Telephoning – review

Sales and marketing

Sales

Customer service

Markets and marketing

Product

Distribution (place)

Promotion

Price

Marketing management

Company finance

Income statement

Balance sheet
 Cash flow statement

Managing cash flow

Profitability

Emails

Emails - basics

Emails - internal communication

Emails - commercial

Emails - customer issues

Emails - arranging a visit

Emails - review

Presentations

Presentations - opening

Presentations - main body

Presentations - closing and questions

Presentations - trends

Presentations - trends
 Presentations

Meetings

Meetings - opinions

Meetings - making things clear

Meetings - problem-solving

Meetings - leading a meeting

Meetings - negotiating I

Meetings - negotiating II

Meetings - diplomatic language

Meetings - review

Business reports and proposals

Business reports and proposals - reports I

Business reports and proposals - reports II

Business reports and proposals - proposals I

Business reports and proposals - proposals II

Business reports and proposals -linking words

 Business reports and proposals – review

Interview with a private equity investor

Interview with an entrepreneur

Interview with a management trainee

Interview with a supply chain manager

Interview with a sales manager

Interview with a marketing director

Interview with a finance director

Interview with a human resources director

Types of employment

Text............................................

Dialogue 1.................................

Dialogue 2.................................

Exam practice...........................

Team building

Dialogue 1..................................
Text............................................

Dialogue 2..................................

Exam practice...........................

Company structure

Dialogue.....................................

Text............................................

Monologues..............................

Exam practice...........................

Quitting a job, getting fired

Dialogue 1..................................

Dialogue 2..................................

Dialogue 3..................................

Exam practice............................

Company development

Dialogue 1...................................

Dialogue 2..................................
Text............................................

Exam practice............................

Financials

Text.............................................

Dialogue 1...................................

Dialogue 2..................................

Exam practice............................