STANDARDS OF PERFORMANCE

FOOD AND BEVERAGE

DEPARTMENT/ AREA: BAR

SERVICE/TASK: BEVERAGE SERVICE
S
STANDARD: Serve ordered beverage on bar counter promptly and meet
guest expectation


P


S


P


O


R


P


O


W


C


C


P


O


R

08 September 2014 Sheraton Doha SOP

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 STANDARDS OF PERFORMANCE

Hot Drinks  Same as above

 Offer mini cookies or biscuits if any
 Place cups (handle to the right and spoon
just above), pots, jug on saucer

Ashtray removal  Change ashtrays after every cigarette.

 Change ashtray by covering with another
clean ashtray to prevent the ashes from
flying.

08 September 2014 Sheraton Doha SOP

Page 2 of 2