Jessica Hernandez

(562)852-9163; 17375 Brookhurst St. Apt.62 Fountain Valley, CA. 92708 jhernandez21295@gmail.com

Education
CALIFORNIA STATE UNIVERSITY FULLERTON | BACHELOR OF ARTS | DECEMBER 2018
· Major: Communications, Emphasis in Public Relations, Minor in Entertainment & Tourism; GPA-3.61; Dean’s List
Related Coursework
· Intercultural Communication, Introduction to Business, Mass Communication and Society, Business Finance,
Communication Law, Writing for Public Relations, Crisis Communication

Skills & Abilities

· Fluent in Microsoft Office programs (Word, Outlook, Excel etc.)
· Sensitive to intercultural nuances from time spent abroad in Spain and France
· Superb organizational skills and attention to detail with the ability to multitask
· Convey natural communication even in unfamiliar circumstances or under pressure
· Able to motivate myself and others while maintaining respect

Experience
GUEST RELATIONS REPRESENTATIVE| FASHION ISLAND HOTEL | NEWPORT BEACH | 08/2018-CURRENT
· Welcome and register guests, emphasizing fulfilling requests, following special instructions and adhering to
hotel credit policies and procedures
· Display a high level of courteous integrity and professionalism at all times in dealing with guests, employees and
outside contacts
· Handle hotel emergency procedures and situations with maturity and professionalism
· Provide accurate information to guests in a courteous manner and anticipating their needs
· Utilized the computer system in running daily and overnight reports, blocking special requests, and pre-
registering individuals or groups as required

VIP CONCIERGE | FASHION ISLAND HOTEL | NEWPORT BEACH | 10/2018-8/2019

· Scheduled restaurant reservations, travel accommodations, flower arrangements, child-care services, spa
services, weekend itineraries, pet services, and additional requests in a timely manner
· Set up, maintain and break down lounge areas and culinary displays including continental breakfast, dinner hors
d'oeuvres, soda, coffee, water and alcoholic beverages
· Provide outstanding customer service in person and on the phone when answering questions and delivering
information.

PR AND MARKETING ASSISTANT | BROWER GROUP | NEWPORT BEACH | 01/2018-06/2018

· Published feature article with photo captions about client in OC Business Journal
· Aggregated client editorial calendars and organized them in Excel for the calendar year
· Monitored coverage on releases and articles to create impression lists
· Compiled and organize large quantities of data efficiently on a computer
· Neatly clip and file published works including calendar listings and social media posts for clients each month
· Assist senior management with email campaigns and administer follow up calls for promotions
· Utilize fax and copy machines in an efficient manner when necessary
· Understand how to maintain customer satisfaction, and how to obtain and grow a customer base