Engineering Design

GUIDELINES
E L E C T R I C A L SYSTEM
REVISION 2019
TABLE OF CONTENTS

1. GENERAL 3
1.1 DESIGNER’S RESPONSIBILITIES 3
1.2 CODES AND STANDARDS COMPLIANCE 3
1.3 DESIGN AND SUBMISSION COMPLIANCE 3
1.4 GENERAL PRINCIPLES OF DESIGN AND INSTALLATION 3
1.5 DESIGN ELECTRICAL LOADS 4
2. NORMAL POWER SUPPLY 5
2.1 INCOMING ELECTRICAL SUPPLIES 5
2.2 MV SWITCHGEAR 5
2.3 TRANSFORMER 5
3. EMERGENCY POWER SUPPLY 8
3.1 DESIGN CRITERIA 8
3.2 SYSTEM REQUIREMENT 10
3.2.1 EMERGENCY DIESEL GENERATOR 10
3.2.2 UNINTERUPTIBLE POWER SUPPLY (UPS) 12
4. LV DISTRIBUTION SYSTEM 14
4.1 LV SWITCHBOARDS 14
4.2 BUS DUCT SYSTEM 14
4.3 VOLTAGE REGULATORS 15
4.4 POWER FACTOR CORRECTION EQUIPMENT 15
4.5 CABLE AND RACEWAY 16
5. LIGHTING 17
5.1 DESIGN CRITERIA 17
5.2 SYSTEM REQUIREMENT AND SPECIFICATION 18
5.2.1 LUMINAIRES 18
5.2.2 LIGHTING CONTROL SYSTEM 19
5.2.3 DIMMING CONTROL SYSTEM 19
6. SMALL POWER 21
6.1 DESIGN CRITERIA 21
6.2 SYSTEM REQUIREMENT AND SPECIFICATION 22
6.2.1 WIRING 22
6.2.2 SOCKET OUTLETS 22
6.2.3 POWER OUTLETS 22
6.2.4 EXTERNAL INSTALLATIONS 22

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7. IT AND COMMUNICATION SYSTEM 23
7.1 TELEPHONE SYSTEM 24
7.1.1 GENERAL 24
7.1.2 PRIVATE AUTOMATIC BRANCH EXCHANGE (IP PABX) 24
7.1.3 ATTENDANT CONSOLE 25
7.1.4 SERVICE FEATURES 26
7.1.5 CALL ACCOUNTING 28
7.1.6 VOICE MAIL SYSTEM 29
7.1.7 EXAMINATION AND MAINTENANCE 30
7.1.8 MAIN DISTRIBUTION FRAME 30
7.1.9 POWER EQUIPMENT 30
7.1.10 TERMINALS / PHONE 30
7.2 IPTV (INTERNET PROTOCOL TELEVISION SYSTEM) 33
7.3 PUBLIC ADDRESS SYSTEM 37
8. SECURITY SYSTEM 39
8.1 CLOSED CIRCUIT TELEVISION SYSTEM (CCTV) 40
8.2 ACCESS CONTROL SYSTEM 42

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1. GENERAL

1.1 DESIGNER’S RESPONSIBILITIES

 Engineers who design systems on behalf of the owner must fully understand their
obligations to familiarize themselves with all relevant standards and codes
 Design Engineer has to minimize impacts on aesthetics, architectural features and interior
designs of the facility.
 Engineer has to consider what types of engineering systems, devices, materials and
products will be required to properly support and integrate the overall design
 Items associated with engineering systems which may be specified by an interior designer,
architect or operator. Engineer has responsibilities to review all of those items and bring to
the attention of the concerns if any items that do not fit the quality or function of the
design for the hotel

1.2 CODES AND STANDARDS COMPLIANCE

 The design must comply with all applicable local standards and, where the local standards
are considered insufficient, with applicable IEC or US standards as a minimum

1.3 DESIGN AND TECHNICAL SUBMISSIONS

 The designers are required to submit the technical document to Best Western office for
review.
 The technical documents required for submission are;
o Design concept – Engineers may submit the concept and diagram of the main system
to ensure that the systems are compliant with Best Western Standards before
develop the full design package
o Full package M&E drawings and technical document – when complete
 Best Western will check for compliant with Best Western Standards and in relation to
operation condition.
 It still remains the designers responsibility in case of any variations may be occurred and
required rectification at the designers cost

1.4 GENERAL PRINCIPLES OF DESIGN AND INSTALLATION

 All materials and equipment used shall generally have an expected life of 25 years
 All services must be located in positions that are easily accessible for maintenance without
causing disruption to the normal operation of the hotel.
 No material shall be used or specified which are harmful to human health or the
environment, either during their installation or during long term disposal or degradation.

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1.5 DESIGN ELECTRICAL LOAD
Design must, at a minimum, comply with the values listed below:-

Design electrical loads for hotel areas

Hotel Area Watt/m2

Guestrooms
Guest Room 35
Guest Corridor 20
Public Areas
Lobby 40
Restaurant 75
Bar and Lounge 30
Public Corridor 20
Meeting Room 40
Ballroom 60
Exhibition 80
Foyer 35
Back of House
Office 40
Kitchen 120
Laundry 130
Engineering workshop 25
Engineering Plant Room 25
Staff Locker 15
Storage 10
Toilet 15

Note: For special equipment and high power consumption such as kitchen or laundry
equipment shall be determined separately

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2. NORMAL ELECTRICAL POWER

2.1 INCOMING ELECTRICAL SUPPLIES

 The incoming power shall be supplied from the reliable and stable source
 Underground dual incoming feeders are preferred where available
 Metering unit including associated devices must be carried out by the local electricity
authority
 Utility metering must include: -
o Energy consumption (kWh)
o Maximum power demand (kw, kVAR, kVA)
o kVAh and power factor
o On single, dual, or multi-rate tariffs as per local practice
o The design engineer must incorporate the local electricity authority‘s requirements as to
provision and locations of equipment within the design

2.2 MV SWITCHGEAR

 The MV incoming and distribution system must be designed in accordance with local
standard where local standards are not sufficiently up to date to be applicable to the
proposed equipment, recognized International standards such as IEC or US standards must
be followed as a minimum
 Switchgear and associated devices must be derived from the local electricity authority.
 The service must provide for redundancy of supplies on to an MV switchgear panel
configured as a multi sections board with each incoming supply separated by a bus section
switch to enable maintenance of supply in the event of failure of one of the incoming
services
 The specification of the local electricity authority switchgear must comply with local
standards, but these must be checked by the Design engineer for compatibility with the
hotel‘s switchgear downstream.
 Modular typed switchgears must be manufactured and tested in conformity with the
relevant latest revisions of International Electro technical Commission (IEC) standards.

 The metal enclosed switchgear must be as follows:-

o Suitable for use in a tropical climatic area without de-rating factor
o Self-supported, floor mounted type consisting incoming cable feeders and one or
two transformer feeders
o Hermetically sealed in SF6-filled container and completely independent from
atmospheric influence.
o IP 67 protection class enclose to all high voltage live parts.
o Gas tight and withstand internal pressure for operation and for interruption and
mechanical loads even in extreme conditions such as rough transport and handling.

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 o Furnished with fault indicators, facilities to test the cable feeders and to check
whether the gas container is suitable for operation and interruption or not.
o The cable feeders must be on-load type, maintenance-free, with breaking in low
pressure SF6 gas. The mechanism must be spring-charge manual-operated with
mechanical switch position indicator.
o The incoming feeders must have provisions for remote on-off operation in the
future.
o The earthing switch must have mechanical position which is clearly visible on the
front of the switchboard.
o The transformer feeders must be circuit breakers which are suitable for short circuit
protection. The position of the earthing contacts must be clearly visible on the front
of the switchboard.
o The circuit breaker associated with an integrated protection unit that must operate
without any auxiliary power supply and must include necessary devices as follows:-
 Current transformer or current sensor
 Electronic relays,
 A low energy release,
 A protection testing receptacle (with or without CB tripping)
o The following interlocks and padlocks must be provided:
 The cable feeder switches and associated earthing switches
 The transformer feeder circuit breaker and associated earthing switch
must have 3 positions, open-disconnected, closed and earthed, and must
be constructed in such a way that natural interlocking prevents
unauthorized operations.
 Padlock for each load break switch and earthing switch to enable locking
in either ―open‖ or ―closed‖ position.
 Interlocks and padlocks which are necessary for personnel safety and to
prevent mis-operation.
o The cable feeder must be provided with voltage indicating lamps on each phase to
indicate whether it is live or dead.

2.3 TRANSFORMERS

 Transformers must be as follows: -

o Either dry type or oil immersed type must be complied with the local codes and
international standards as well as local electricity authority
o Rated for 80% of peak load
o With air natural, air forced (AN/AF) cooling system with 40% overload capacity
o Have a grounding system provided in accordance with IEC standards and local
standards (if higher)
o Manufactured and tested in accordance with the latest applicable standard
specifications and codes of the following :-

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 o VDE and DIN (VDE 0532/11)
o IEEE
o IEC (IEC 60076)
o Approved by the local electricity authority
o The installation and associated equipment must be in accordance with the
regulations of the local electricity authority.
o The transformer must have certificates of type tests and design tests in
accordance with the applicable standards.
o The transformers must be passed all routine tests which performed as the
standard factory test.
o To cool down the LV windings, the cross flow ventilation fans must be provided
at the base of the transformers and shall be switched on and off at the preset
temperature incorporate with time delay relay.
o Voltage-free contacts must be provided so that if the windings’ temperature
exceed a predetermined temperature, the tripping coil circuit will be activated
and trip the high voltage switchgear and/or main circuit breaker of the main LV
switchboard.
 The transformers must be complete as minimum with the following accessories:
o Temperature sensors with communication port for BMS interfacing.
o 3 Positive Temperature Coefficient (PTC) sensors located in each LV winding of
the transformer including temperature control unit to actuate the ventilation fan
operation and thermal protection alarm/trip.
o Lifting lugs.
o Pad for isolation of core and coil vibration.
o Bi-Directional wheels.
o Ground terminal.
o Name plate with connection diagram.
o Transformer housing (IP21).
o Lightning arresters.
o The HV & LV terminations that are suitable for the reception of incoming HV
cables and LV feeders either cable or busduct via flexible busbar connector.
 The main secondary voltage switchgear and primary transformers must be located in
adjacent rooms
 The switchgear room, the transformer room must be completely free of air-conditioning
ducts, steam and water pipelines
 Electrical rooms must not be in basements, and serious considerations must be given to
installing them on upper floors if there is any chance of flooding in the area

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3. EMERGENCY ELECTRICAL POWER

3.1 DESIGN CRITERIA

 The emergency generator power is required for the following equipment at a minimum:
o Guestrooms
 An emergency light at foyer.
o Public Areas
 Sufficient lighting in corridor and at exit
 Exit signs
 Exit stairwell lighting
 Front-of-the-House and Back-of-the-House emergency lights
 All passenger and service lifts, with automatic switching and manual
override for all lifts in compliance with applicable lift codes/standards.
 Complete fire detection, alarm system, including security alarms
Complete emergency voice/tone communication system
 Power for magnetic door hold open devices
 PMS terminals at front desk as well as ones at each Food and Beverage
outlet
 Air compressor for dry pipe sprinkler system where provided
 All powered components of fire suppression systems
 30% of general lighting (non-essential load, when not operating in
emergency)
 At least one restaurant (100%)
 Ballroom, Meeting rooms
 Spa
o Back of House
 Telephone/Computer room’s air conditioning, lighting and receptacles
 Computer room’s UPS
 Office lighting and power
 First aid center
 Fire Command Center (FCC) and Security Office including CCTV cameras.
 Aircraft warning lights where installed
 Lighting and receptacles in engineering plant rooms such as generator
room, electrical room
 Lighting and receptacles in IT Server room, Telephone system and PABX
 Kitchen - exhaust hood fans, fridges and freezers
 Smoke exhaust/removal systems
 Exit stairwell pressurization systems
 Electric fire and jockey pumps
 Flood pumps, sump pumps, sewer ejector pumps, and other essential
pumps

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  Domestic water supply and package booster pumps
 Critical access control systems (e.g. access barriers)
 Chiller system for public areas
 Waste Water Treatment overflows control and pumps.
 In case the hotel locates in the area with a history of frequent power outages it must be
considered to 100% emergency supply.
 Consideration must be given to provide backup power for some of the chiller plant,
sufficient to supply critical public areas. In this event the AHUs and FCUs must also be on
backup power.
 In remote or semi-remote areas that are subjected to natural disasters, storm, for example,
and which must therefore be without power from the local utility system for several days,
consideration must be given for additional emergency power capacity to support basic hotel
operational functions.
 Operational functions must include cooking facilities, the domestic water system, limited
lighting and power in the guestrooms, and the like.

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3.2 SYSTEM REQUIREMENT

3.2.1 EMERGENCY DIESEL GENERATOR

 The emergency standby system must consist:
o Diesel engine-generator sets
o Control panel
o Automatic transfer switches and starts control.
o All associated switchboards, panel boards, and feeder distribution.
 Generator Rating:
o The generator shall be rated as stand-by duty that capable of supplying emergency
power to the specified loads when power failure.
o Prime rating diesel engines must be determined for the property located in the area
where power failures are likely to be prolonged (i.e., longer than 12 hours), or over
400 hours per year in total.
o All de-rating factors if have as recommended by the generator manufacturer, they
must be taken into account when selecting the generator set.
 The operation and installation of generator must:
o Be capable of delivering the required load at 0.8 power factor, at 1500(50Hz) rpm
normal full load operation.
o Start automatically in the event of the failure to supply to any automatic transfer
switch.
o Be capable of carrying the specified rating either the transient or the steady state of
the connected essential load to the generator set.
o Be mounted on a concrete plinth with vibration isolators to reduce the transmission
of vibration.
 Each engine must be constructed and tested in accordance with the VDE0530, IEC34 or
BS5000 and must be rated at shaft speed not exceeding 1500 rpm at 50 Hz.
 Be fully equipped for radio interference suppression.
 Engines must be water cooled four stroke (turbo charged where applicable) compression
ignition intercooled industrial type and of adequate capacity to drive the alternators and be
suitable for running on "light" diesel fuel.
 Engine speed must be maintained by an electronic governor.
 Frequency variation must be within ± 3% with 6 seconds recovery time when load is
stepped from 0% to 60%.
 Alternators must:
o Be designed, constructed, rated and tested in accordance with VDE0530, IEC34 or
BS5000.
o Be of the brushless, revolving field, screen protected, salient pole, horizontal foot
mounting type provided with a direct coupled overhung exciter armature, shaft
mounted rotating fused diode rectifier assembly, flange mounted exciter magnet
shaft with bare shaft extension suitable for receiving a flexible coupling. Two end
frame mounted grease lubricated ball and/or roller bearings must be provided.
o An automatic voltage regulator must be provided to control the voltage between –
1.5% and + 1.5% from no load to full load under steady state.
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 o The voltage dip must not exceed 20%.
 Exhaust system must:
o Comprise flexible exhaust pipe for connection to the engine outlet, high attenuation
mild steel pipe, hospital type exhaust silencers and stainless steel flue.
o Silencer must be located in a position as close to the engine as possible.
o Be heat insulated and jacketed
 Batteries must:
o Be sealed lead acid type.
o Comply with IEC285 and be capable of providing 4 x 15 seconds consecutive start
sequences with a five seconds interval between without being discharged to a level
where damage must be caused to the batteries as identified by the manufacturer.
 Oil storage must:
o Be constructed of steel in accordance with UL requirements with all required
openings, access manhole, electronic level gauges, leak detection, overfill protection
and monitoring equipment for each tank.
o Where storage is on ground, it must be in the concrete pit that sufficiently contains
the whole oil when leaking
 Generator room must be soundproofed to limit the sound pressure level to maximum 75
dBA at 1 meter from outside the generator room walls.
 Generator fuel system :
o The fuel tank must have a minimum capacity of 12 hours at continuous full load and
must have a bundle capture tank beneath.
o For isolated / island properties, fuel storage must have a minimum capacity for 7
days at continuous full load.
o Fuel transfer pumps with filling facility must be provided to supply fuel to day tanks
where is not on ground.

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3.2.2 UNINTERUPTIBLE POWER SUPPLY (UPS)
 A UPS system must be provided to supply at a minimum the following:
o IT and Computer system
o Internet system
o CCTV system
o Point-of-sale (POS) terminals
o Any other critical equipment necessary for operation of the hotel computer/ sales
system.
 The UPS must be current technology and comply with the International Electro technical
Commission: IEC 62040
 Operate at an overall system efficiency of not less than 90% between 50% and 100% of full
load.
 The UPS must comprise of:
o Rectifier / charger
o Inverters
o Static bypass switch
o Battery
o Controls and monitors
o Status and alarm indications.
 The UPS system must be capable of operation in the following modes:
 Normal Operation Mode (Input power present)
The rectifier/charger must obtain AC power from the input source and supply DC power to its
inverter with the float simultaneously charging the battery. This charging method, known as
float charging, provides maximum battery service life and minimal internal heating. The UPS
inverter must directly supply high quality power to all areas indicated on the drawings and
appropriate distribution board schedules.

 Emergency Mode (Input power outage)

Upon failure or excessive deterioration of the input AC power source, the UPS inverter must
continue to supply the load from the battery power without interruption or disturbance. The
UPS inverters must continuously supply AC power for at least 15 minutes or as indicated in the
drawing. If the input AC power source is still failure, the UPS must be shutdown automatically
with alarm signal.

 Restoration Mode (Input power restored)

When the input power source is restored, the rectifier/charger must again supply AC power to
its inverter, without interruption or disturbance to the speed drive system, while at the same
time automatically recharging the battery.

 Automatic Bypass Mode (Static bypass switch)

In the event of overload exceeding system capabilities (short-circuit, heavy inrush currents,
etc.) or inverter shutdown (manual or automatic), the bypass transfer switch must
instantaneously transfer the load to the input AC power source without interruption. The load

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must be retransferred back to the UPS output, without interruption, when suitable load
conditions are restored.

 Manual Bypass Mode (Maintenance)

When the UPS have to be taken out of service for maintenance, a manually operated
mechanical bypass system must be provided to isolate the UPS module while continuing to
supply power to the load via the bypass AC input source.

 Downgrade Mode (Operation without battery)

Circuit breakers must be provided for disconnection for the battery from the rectifier/charger
and inverters to facilitate maintenance.

 The UPS system must have the following electrical characteristics.

o Input Supply
 Input voltage : ± 15% of nominal voltage
 Input frequency : ± 10% of nominal frequency
 Input power factor : > 0.8
o Output Supply
 Output Voltage
 Steady state output voltage : ± 1% of nominal voltage
 Transient 100% step load addition or rejection : ± 10% of nominal voltage
 Transient recovery time to 1% output voltage : < 50 msec
o Output Frequency
 Steady state output frequency : ± 1% of nominal frequency
 Free running : ± 0.1% of nominal frequency
 Slew rate (df/dt) : 0.5 to 2 Hz/sec adjustable
according to program
o Total Harmonic Distortion
 100% linear load : < 3%
 100% non-linear load : < 5%
o Overload Capacity
 125% of rated load within 10 minutes
 150% of rated load within 1 minute
 The battery set must be:
o VRLA type with Maintenance Free
o Life time 10 years.
o The back-up time must not less than 10 minutes at full load.
 The control and display must be:
o LCD display with LED mimic display
o Capable to record and display the UPS event log, measurements and alarms.
o Support with RS232 Interfaces for communication.

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4 LV DISTRIBUTION SYSTEM
4.1 LV SWITCHBOADS
 LV Switchboards must comply with the following:
o Be totally enclosed dead front type, with locking doors and have a main circuit
breaker for ease of isolation.
o Be sectionalized, with interconnecting bus-section switches provided to enable re-
feeding of panel sections in the event of incoming feeder failure.
o Be MCB type and fitted with lockable covers to prevent unauthorized interference.
o Miniature circuit breaker (MCB‘s) must be of type and fault breaking capacity to suit
the particular installation. Spare MCB‘s must be fitted to all unused ways.
o Essential service circuits must be restricted only to those panel sections provided
with alternative supplies from stand-by generator, to allow for shedding of non-
essential load during power failures.
o Main sensing relays and transfer switches must be incorporated in essential services
panel sections to facilitate automatic generator starting and loads transfer upon
power failure.
o Must not be located in public areas and in food preparation areas.
o Panel boards located outside or in an aggressive environment must be weatherproof
to an appropriate standard.
o Each branch circuit supplying an outdoor installation or a wet area where people
may be in contact with electrical equipment must be protected by earth leakage
type circuit breaker or a residual current device of not more than 30mA sensitivity
rating.
 LV Main and Sub Switchboards must:
o Modular design
o Be sized in accordance with the loads and numbers of outgoing supplies required.
o Have 25% spare capacity and number of outgoing supplies
o Have digital meter to measure and record incoming kWh, kW, PF, A, V with data
communication features to BAS or remote monitoring system
o Have selector switches, indicating lamps, nametags and necessary devices
 Main LV switchgear must:
o Be organized into sections, interconnected by means of tie switch or circuit breakers
(one transformer per switchgear)
o Have Interlocking system both electric and mechanic

4.2 BUS DUCT SYSTEMS

 Bus duct systems must comply with the following:
o Be of 750V low impedance sandwich copper bar type, enclosed within 2mm
galvanized sheet steel housing of IP 42 (or equivalent) degree of protection for
internal runs.

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 o Utilize resin encapsulated bar enclosed in IP65 (or equivalent) housing if in external
or damp locations.
o Vertical risers to be of filled sandwich construction to obviate the need for fire
stopping.
o Plug in tap-off type bar ducts must be used for rising mains.
o Non-tapping type must be used for horizontal runs, switchgear interconnections and
feeders.
 Bus Duct Systems must:
o Be utilized for electrical distribution in multi-storey applications.
o Be of the low-impedance, plug-in tap off type, used primarily for vertical distribution
within the hotel buildings
o Non tap-off types must be used for feeders.
o Be designed taking into account the number, type and electrical loads of all supplied
equipment.
o Provide sufficient spare capacity for a 25% increase in load and number of tap-offs,
after all load factors have been included.

4.3 VOLTAGE REGULATORS

 Voltage Regulators must be provided where:
o The supply voltage is liable to vary from its normal values by +/-5% on the regular
basis.
o Such fluctuations are likely to adversely affect the operation of hotel equipment.
 Voltage regulators must comply with the following:
o Be of the motor driven variable transformer type enclosed in freestanding sheet
steel enclosures.
o Be rated to operate over the widest range of voltage fluctuations to be expected
regularly in the locality.
o Speed of response must be slower for larger voltage regulators than for smaller
units, but must not be slower than 8% of rated voltage/sec for the larger units, and
must typically be in the order of 30-40% rated voltage/sec for 100kVA units.
o Be installed on the main LV switch panel or sub-main panels feeding voltage
sensitive equipment.

4.4 POWER FACTOR CORRECTION EQUIPMENT

 Power factor correction equipment must comply with the following:
o Provision for future addition in the form of spare fused switches or circuit breakers
on each section of the main LV switch panels.
o Power factor correction capacities must be automatically step switched and sized to
achieve a power factor of 0.98 lagging.
o Only utilize capacitors specifically designed for power factor correction
 Power Factor Correction Equipment must, when installed:

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 o Maintain the desired power factor automatically.
o Be selected with due consideration to the type of load supplied and the production
and effects of harmonic currents.

4.5 CABLE AND RACEWAY

 LV distribution must comply with the following:
o Cables must have copper conductors, with thermoplastic or PVC insulation.
o Cables must be run in trunking, conduits or other approved raceways.
o Conduits must be concealed in finished areas.
o Conduits can be exposed in switch rooms, plant rooms and machine rooms.
o Flexible metal conduit can be used where allowed by local codes.
o Flexible conduits can only be used for final connections to equipment and must not
exceed 300mm in length.
 LV Distribution Cables, Raceway
o Must generally be of the copper cable run in trunking, conduit or other approved
raceways.
o Sizing of cabling and raceway must comply with IEC code and local standards if
higher.
o Loads of branch circuits must be calculated with the maximum loading of conductors
at 75% of connected or calculated load.

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5 LIGHTING
5.1 DESIGN CRITERIA
 The design engineer must liaise closely with the architect, interior designer and lighting
specialist with regards to the selection and location of decorative luminaries, etc., both
interior and exterior of the hotel, together with the location of all outlets required to supply
movable decorative lamps.
 The following design criteria are minimum requirements which may be exceeded by local
practices. Other areas that are not specifically mentioned must have similar illumination
levels according to function.
 These light levels must be achieved.
Area Location Lux
Guestrooms Bedside reading 300
Working desk 400
General 200
Conference areas & Pre-function areas 350
Business center Ballroom & Function rooms 500
Business center 500
Lobby Areas Main Lobby 300
Reception/ Reception Desk 500
Luggage Room 250
Public Toilets 200
Back-of-House & Loading Dock/Receiving area 500
Service areas Staff Canteen 300
Locker Rooms 200
Housekeeping & Laundry 300
Kitchen Areas 400
General Storage Areas 500
Administrative Office Areas 500
Engineering areas General 400
Workshops at Table Height 700
Mechanical Rooms 200
Other areas Public Corridors 200
Service Corridors 500

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5.2 SYSTEM REQUIREMENT AND SPECIFICATION

5.2.1 LUMINAIRES
 All fixtures shall be used with LED lamp throughout the property.
 Decorative luminaries selected by architect, interior designer or lighting specialist must be
considered on the basis of performance and local supply availability as well as maintenance
and service availability

5.2.1.1 INTERIOR LIGHTING

 LED lighting is recommended wherever available.
 Light fitting in public areas is generally selected by the interior designers.
 All administrative offices must use fluorescent or LED fixtures, of the recessed, semi-
recessed or suspended type designed to give high quality illumination that is suitable for the
use of computer screens within the space.
 All engineering equipment rooms must be fluorescent or LED fixtures with light cover and
backup by generator power.
 All boiler rooms, gas or fuel storage rooms and kitchen hoods must be vapour and explosion
proof fixtures.

5.2.1.2 EXTERIOR LIGHTING

 LED lighting is recommended wherever available
 Appropriate lighting must be provided for all pedestrian and vehicular access routes to the
building, service and car parking areas.
 Road lighting must be accordance with local codes of practice.
 Decorative lighting and/or flood lighting when provided must consider the following
criteria.
o They must be selected by architect or lighting specialist
o Outdoor light fitting, connections and cabling must be IP64 rated
o Light beams must not project into guest bedrooms.
o Lighting must be controlled by a photocell incorporate with a time clock or lighting
control system where available
o All lighting must be controlled by zones
o Key circuits, such as Reception, may be required to operate through the night and
being switched off at dawn.
o All lighting other than security exterior lighting must be circuited separately and
available to go off for energy conservation.
o ELCB used for each circuit

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5.2.2 LIGHTING CONTROL SYSTEM
 For energy saving purposes wherever practical, demand controlled lighting such as use of
occupancy sensors and daylight sensors and programmable lighting control systems must
always be installed.
 In areas where night-time occupancy is low or non-existent on a regular basis, the control of
turn on and turn off must able to preset by desired time.
 Lighting in mechanical rooms, service rooms and offices must be controlled by local manual
switches located inside the room, adjacent to entrance doors. There should have one light
to be always on as to prevent undesired turn off while someone in the room.
 Two-way switching must be provided where rooms have more than one entrance.
 External lighting must be time switch and photo-cell controlled, with manual override
switches provided in the security office.
 Separate controls must be provided for the following:
o Road, car parking and delivery area lighting
o Pedestrian area lighting and building entrances
o Decorative and flood lighting
o Illuminated signs and displays
o Underwater pool lighting

5.2.3 DIMMING CONTROL SYSTEM

 Dimming Control Panels
o Panels must be wall or floor mounted NEMA-1 grade, constructed of sheet steel
plates not less than 1.6 mm. and securely welded at all joints.
o Unless otherwise indicated, panels must contain an input circuit breaker to provide
primary line side protection and outgoing branch circuit breakers for each dimming
or switching module.
o Circuit breakers for dimmer modules, control elements and additional final circuit
protection where specified must be readily accessible. The circuit breakers selected
must be able to prevent nuisance tripping due to surge currents, when load is
switched to full on, whilst at the same time providing adequate protection.
o Panels must be shipped with each dimmer in a BYPASS position via a jumper bar
inserted between the input breaker and the load breaker. These jumpers must carry
the complete load current and must be clearly labeled and reusable at any time.
o Panels must be capable of continuous operation to all of these section specifications
within an ambient temperature range of 0°C (32°F) to 40°C (104°F).
o Panels must require front access only for connection and maintenance with
removable gland plates provided to enable top and/or bottom cable entry.
o Panels must be integrated with data interface for connecting with other computer-
based system (such as BMS, PMS, etc.).

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 o Dimmer boards must have all necessary dimmers, non-dimmable circuits, relays,
contactors, contactors for emergency circuits, load circuit breakers and the preset
panel.
 Dimmer Modules
o The dimming modules must be voltage stabilized such that a ±10% change in line
voltage must cause no more than a ±0.3% change in output voltage.
o The units must provide a smooth and continuous dimming characteristic throughout
the operating range.
o The complete system must be capable of withstanding surges of 6000V, 3000A
(equivalent to lightning strikes), without impaired performance.
o Each dimmer module must contain filter to eliminate singing and radiated RF in the
system.
o All dimmer modules must be matched with the characteristic of the LED driver used
in the circuit
o All dimmers must be automatically updated with stored information upon dimmer
replacement.
o Power failure memory must exceed 10 years.

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6 SMALL POWER
6.1 DESIGN CRITERIA
 Any specific equipment that may be required by interior or others, the designated socket
rating has to be installed for such location specifically.
 For general and housekeeping uses, socket outlets (twin pole, 16A+E) must at a minimum
be as guidelines:
Area Quantity
Restaurant 1 socket outlet every 4 m on the walls, at the perimeter
Hall 1 socket outlet every 6 m of perimeter partitions
Stairs 1 socket outlet per floor, on the landing
Corridors 1 socket outlet every 3 grids of bedrooms, on one side of corridor
Public toilets 1 socket outlet per toilet.
Indoor car park 1 socket outlet at each pedestrian door and vehicle entrance
Outdoor car park 2 socket outlets at the coach parking position
Canopy 2 socket outlets next to the entrance
Technician‘s workshop 6 socket outlets
Plant rooms 1 socket outlet per room
Terrace 1 socket outlet minimum
Foyer to meeting rooms 1 double socket outlet every 4 m of perimeter partition.

 Details of the loads of mechanical plant, kitchen equipment, etc., must be obtained from
the design engineers for those packages, together with sufficient information on their
patterns of use to enable an accurate assessment of their load factor.
 Local power distribution panels must include for a minimum of 25% spare ways to provide
for future additional equipment.

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6.2 SYSTEM REQUIREMENT AND SPECIFICATION

6.2.1 WIRING
 Socket outlets must be wired in accordance with the normal practice of the host country
(ring, or radial sub-circuit, with or without residual current devices (RCD) protection).
 Items of fixed equipment must be wired on radial sub-circuits.
 Concealed conduit wiring systems must be adopted throughout the whole electrical
installation except in plant rooms or inside false ceilings.
 Installation within service and plant areas must be run exposed directly on the surface or on
cable trays.

6.2.2 SOCKET OUTLETS

 Socket outlets must be 3 pin, 16A universal type with metal cover plates unless otherwise
specified.
 Weatherproof socket outlets must be used in exterior locations
 Shaver sockets (110Volt – 220Volt), two-pin type.
 Utility socket (used for mini bar, table and standing lamps TV‘s etc.) in accordance with local
electricity code.

6.2.3 POWER OUTLETS

 3 or 4 pole power outlets must be angle type receptacles, suitable for use on a 380 V., 3
phase system.
 They must be equipped with spring door cover. There must be a lock position to lock the
plug in place via a simple twisting motion.
 All outlets must be rated at 230V and 400V with grounding pin for single and three phase
type respectively.

6.2.4 EXTERNAL INSTALLATIONS

 All external lighting, plugs and power take-off points which are accessible to touch by the
guest, and all external wiring running through gardens, landscape areas and the like must
be either low voltage or be protected by a reliable circuit ground fault interrupter, such as
an ELCB or equivalent.

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7 IT AND COMMUNICATION SYSTEM
GENERAL

 The general requirements for hardware and software installation and deployment at
existing and new hotels.
 The specific quantities required as each hotel has its own peculiarities and needs.
 Variables include factors like number of guestrooms, number of F&B outlets, location,
service level, manning levels, etc.
 It is therefore important that no budgets are derived from this document alone without the
consultation of the BW Corporate IT.

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7.1 TELEPHONE SYSTEM
7.1.1 GENERAL
 All materials, equipment and installation must conform to CCITT standards.
 The following equipment must be provided:
o IP Private Automatic Branch Exchange (IP PABX)
o Attendant Consoles
o Telephone sets
o Main Distribution Frame (MDF) or Patch Panel
o Batteries and Battery Chargers
o PMS Interface & Call Accounting
o Hotel Voice Mail System

7.1.2 IP PRIVATE AUTOMATIC BRANCH EXCHANGE (IP PABX)

 The system must offer flexibility and must support versatile configurations using robust
equipment that provides 99.99% availability.
 The system must be based on ―o pen‖ software architecture and standardized to
encourage the functional integration with the information systems. Software control of the
real-time communications must be based on Linux or proprietary operating systems and
support standard Protocol SIP or H.323.
 The IP PBX system must:
o Be a hybrid concept (TDM & IP) technology.
o Modular and expandable
o Have backup mode dual system active/standby configuration in case over 300
extension lines
o Have standard APIs compliant with internet standards like XML, SOAP for CTI call
control and management functions
o Be able to connect by fiber optic and be distributed to other devices by UTP CAT 6 or
CAT 6A
o Be able to support IP devices such as IP phones, softphones, WiFi phones, DECT
phones.
o Be able to support remote sites and media gateway solutions
o Be able to support WIFI phone single and dual mode on internet and G3 Standard.
 The system must offer secure management and maintenance access through the public
switch exchange.
 The remote access proposed, either via PSTN or ISDN or IP Trunk must provide a high
security level for remote management/maintenance terminals at a predetermined location,
as well as the normal user name and password control

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 Operating Range
o Loop Resistance : Less than 600 ohms (including telephone
equipment)
o Leakage Resistance : More than 20,000 ohms.
o Dialing Signal Rotary Dial : 8-11 PPS and break to make ratio 1.4 : 1-1.8:1
o DTMF : Conform to CCITT recommendation Q.23.
o Cross Talk Attenuation : More than 55 dB
o Temperature : 0C°- 40C°
o Relative Humidity : Max 90%
 System and traffic capacity must suit and agreed by the hotel‘s requirements and the
system must be modular for future expansion.
 The input module for the incoming lines must consist of
o PSTN
o 1E1
o CO
o Analogue extensions
o Digital extensions
o IP Phones
o Attendant Consoles
 Traffic capacity per station including origination and terminating must be 5.5 CCS (0.153
Erlang). This figure is based on the following assumptions.
o Outgoing and incoming traffic ratio is 50 to 50.
o The probability of exceeding a 2-second delay in receiving the dial tone is less than
one in 100 (i.e. P = 0.01).
o For station-to station calls, the overall grade of service for call lost is less than one in
50 (i.e. P – 0.02)

7.1.3 ATTENDANT CONSOLE

 The attendant console must be an ear phone type console with hotel functions as well as
normal functions. The following facilities must be provided:-
 Setting and Resetting
o Automatic wake-up
o Message waiting
o Do not disturb
o Do not disturb-override
o Room cut-off
o Check in-check out

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 o Message registration & print out
o Night service
o Room status
o Trunk assignment with/without restriction (Transfer with Privilege)
o Call transfer to other attendants
o Phone reservation
o Public trunk access restriction
 The following dedicated keys to manage call flow must be provided:
o Answer & transfer an incoming call
o Console to console calling
o Release call
o Call hold
o Console override
o Delay announcement
o Indication of alarm
o Built-in record call interface
o Call selected three-way party
o Answer internal call
o Transfer/hold call
o Emergency call
o Serial call
o Built-in recorder interface
 The following displays must be provided:
o Message waiting
o Do not disturb
o Automatic wake-up
o Room cut-off
 which must display the following information:-
o Station number
o Wake-up time
o Lock-out
o Restriction

7.1.4 SERVICE FEATURES

 Hotel switching system must provide the following service features:

o Flexible Numbering of Stations

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 The system must provide the ability for flexible assignment of station numbers to
corresponding guestroom numbers. For station numbers, 1 to 4 digit numbers can
be assigned
o House Phone
This feature allows certain stations to reach the attendant, or another station, by
merely going off-hook. This service is usually provided in the hotel lobby or
restaurant.
o Message Waiting
This feature allows the operator from the attendant console to light a neon lamp on
the telephone set of an individual guestroom to indicate that a message is waiting
o Direct Outward Dialing
Direct outward dialing (DOD) provides direct dial access to an external line,
eliminating the need to go through an attendant to make phone calls.
o Direct Inward Dialing (DID)
Direct Inward Dialing (DID) provides direct dial access to the guestroom, eliminating
the need for an external caller to go through the attendant to a call the guest. DID
assignment at check-in is a feature of a guest-based configuration. The oldest used
DID number is automatically assigned to the newest guest. This circular assignment
of DIDs helps prevent a new guest from being disturbed by an external phone call
addressed to the previous occupant. Cycling of DIDs can be managed:
 By a hotel terminal
 Through AHL by an external application such as CMS or PMS
o Automatic Wake-Up
The automatic wake-up service is programmed at the attendant console or at a
guest room telephone set to call the guest room station at a requested wake-up
time. The answering station can be terminated by an announcement, music or tone
source.
o Do Not Disturb
This feature allows the operator from the attendant console to place a station in a
temporary mode so that the station may not be called. In this mode originating calls
can normally be placed.
o Room Cut-Off
This feature allows guest telephones to be restricted from outgoing calls when the
room is unoccupied.
o Calling Number Display and Guest‘s Name Display

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 This feature provides a visual display of the calling station numbers and guest‘s
name display to a hotel service station.
o Service Call Routing
A single digit service station call can be automatically routed to the appropriate
service station on the floor which serves the calling room.
o Room-to-Room Blocking
This feature permits room-to-room blocking from a predetermined time to another.
o Room Status
The status of the following services can be displayed on the attendant console.
 Message waiting
 Do not disturb
 Automatic wake-up
 Room cut-off
 Station number
 Wake-up time
 Lock out
o Check-In/Check-Out
This feature allows the attendant console operator to activate or deactivate all hotel
services related to the guestroom. When check-in service is activated, the guest
room station is enabled for unrestricted use.
o When check-out service is activated, the following procedures will be made.
 Room Status : Print out
 Do not disturb : Reset
 Room cut-off : Set
 Message waiting : Reset
 Wake-up : Clear
o Printer Control
One printer must be located at the attendant room. The following information must
be available
 Check-Out - Room Status summary of a guest station will be printed out.
 Wake-up Call - The wake-up result will be printed out.
o Calendar Display
A 24-hour digital clock must be provided and a month and day display be on the
attendant console.

7.1.5 CALL ACCOUNTING

 The system must provide a call accounting system on all outgoing stations to trunk calls in
the PABX. This information must be registered on the memory devices of the computer and

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 kept for 12 calendar months (after 12 months, the new information will be recorded over
the first month of the previous year).
 The registered information must consist of:-
o Date /Month
o Start and elapsed time access code
o Called station number
o Calling station number
o Billing rate
o No. of calls
o Average charge per call
 All registered information must be able to be retrieved and extracted from the memory
devices by the basis of station and/or summary detail. The system must also be able to be
adjusted or reprogrammed using I/O devices and be connected to CRT, printer and other
computer peripherals.
 The call accounting system must be interfaced with the hotel‘s PMS to support hotel
operations, including computers, LCD monitor, printer and hardware).
 The call accounting must be backed up by real time printing in case the PMS interface is
down.
 The PMS interface & the call accounting must be by LAN or RS 232 Standard Interface.

7.1.6 VOICE MAIL SYSTEM

 The hotel voice mail system must be interfaced to the PMS, either through the existing
PMS/PABX interface or a second interface from the voice mail to the PMS.
 The system must be able to assign the mail box to each guest upon their checking in by PMS
or by telephone terminal process.
 Guests must be able to retrieve voice mail messages from their guest room without the
need of a password.
 In the event of room change for a guest, their message must automatically follow them to
the new mail associated with the room. The system must be capable of administering room
swaps both manually though the administrative terminal as well as by the PMS
 The voice mail system must support pre check-in and post check-out mail boxes for guests.
 In the event of a voice mail system failure, calls must be diverted to the PABX attendant.
 Leaving a message in a mail box will automatically trigger the illumination of the message
waiting lamp on the guest room telephone. Conversely, the retrieval of messages will
extinguish the lamp. Text messages that are entered via a PMS terminal must also trigger
the message waiting lamp on the guest room telephone.
 The voice mail system must be a multi-lingual system.

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7.1.7 EXAMINATION AND MAINTENANCE
 Examination, maintenance and reprogramming of the system must be made at the
Maintenance Administration Terminal (MAT) at the PABX location and remotely by the
Remote Maintenance Administration Terminal (RMAT) from the supplier‘s office.

7.1.8 MAIN DISTRIBUTION FRAME

 A main distribution frame must be provided, for back up of analog trunks and analog
extensions, with the following features:-
o 2 sections, one for PABX connection, and one for extension-line connections.
o Be compact, miniature type for low space requirement.
o Wiring connections must be solder less without screws. Plugging or unplugging can
be done with special tools.
o A gas discharge tube type surge arrester must be provided such that dismantling or
installation can be done without disturbing operation of the system.

7.1.9 POWER EQUIPMENT

 All telephone equipment must have a DC power supply or a suitable converter or inverter
must be provided.
 UPS power supply must be provided. Batteries must be sealed lead-acid,
telecommunication application type with economic life of at least 10 years under regular
working conditions and capable of supplying at least 8 hours of power after main power
failure.
 Voltage regulation of the battery charger must be by a thyrister system. A selector switch
for float charge and equalized charge must be provided.
 The following protection must be provided:
o Surge arrester
o Over-charging voltage
o Under-charging voltage
o Over-charging current
o Over discharge protection.
 Batteries must be provided, working in parallel with load balancing device.

7.1.10 TERMINALS / PHONE

IP PHONES

 IP phones must be provided in guest rooms.

 Telephone sets in hotel service stations such as front desk, restaurant, coffee shop, maid‘s
rooms and room service must be IP phones with calling number display.

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 The IP terminals must be an open platform allowing the integration of corporate, external,
hosted, or third party web applications via XML. It must provide a set of tools for
customizing their communications to the specific day-today demands of work and to fit
specific enterprise, group, and individual needs.
 IP telephone terminals must support the following features:
o Remote power feed per the 802.3af standard or local 120/230 volt feed
o Auto-sensing 10/100/1000 Ethernet switch interfaces
o PC port
o QoS (internal in the terminal and priority to the voice signal)
o Frame marking voice level 2802.3 p/ Q and level 3 ToS / DiffServ
o Transparent recovery of frames by the associated PC (not by the terminal)
o Fixed or dynamic assignment of the IP address by customer DHCP
o AES for voice content encryption
o G.711, G.723.1 and G.729a Audio compression
o XML Applications Compatibility (for Executive Type)
o Touch Screen on Display (for Executive Type)
o Support Bluetooth Handset

SOFT PHONE

 Soft phones must support the following features:

o Windows 2000 or XP environment
o Comply at least with the G.711, G.729a encryption standard
o DHCP
o Qos in both TOS, IP Precedene and Diffserv.
o Capable of sending SMS during the conversation between each party soft phone.
o Connection with Web Cam (PC) as 8 way video conferencing.
o Provide call log of incoming calls, outgoing calls and abandon calls.
o “Application Sharing” conversation by displaying such applications between each
party soft phone
 Capable to work with extension features.
 Call forwarding while logged out from the system or when the system is
turned off (Forward Panel).
 Self-recording during conversation.

DECT (DIGITAL ENHANCED CORDLESS TELEPHONE)

 DECT phone must be provided for indoor mobility communication for hotel staff and must
support the following features:
o Private cellular network within 1880 – 1900 MHz at minimum 10channels range

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 o Cordless base with 50 to 100 m. coverage radius including stationary base connected
to IP PABX.
o Seamless signal coverage throughout the hotel area
o Send or clear alarm message on mobile display with alarm name, urgency degree
and overflow in case of no answer

WIRELESS VOIP

 WIFI handsets may need to be provided in certain guestroom. They must have the following
features:
o Automatic deletion of Call Log upon check out (except for pre‐set numbers).
o Connected to hotel BMS and alarmed when off‐line
o Connectivity only within the Hotels WIFI network
o Recharging point at the bedside. Charger to have respective power socket installed
at 300mm behind bedside table

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7.2 IPTV (INTERNET PROTOCOL TELEVISION SYSTEM)
SYSTEM REQUIREMENTS AND SPECIFICATIONS

 The system must deliver the following core features within the hotel:-
o Current technology
o Easy to use for hotel guest.
 The system provides for an enhanced provision of services, including Film, TV, Games,
Radio, subtitles, multi-language films management, Electronic Program Guides (EPG),
Marketing Service Personalization, Assistance and Maintenance Services,
 The IPTV system requires one or more satellite dishes and/or antennas to receive the digital
channels that will be distributed throughout the hotel. The antenna cables reach the
technical center where the IPTV server (Digital Headend) is installed. They are connected
with a multi-switch to obtain the number of ports required as per the following figure:
 However, in order to use a network for IPTV, there must be enough bandwidth available to
carry the IPTV packets. This available bandwidth is not the same thing as total (raw)
bandwidth. It is a measurable amount of IPTV traffic that can be transported by the chain of
routers and switches that make up the data network.
 Routers must be configured to treat IPTV packets in a special way, or the IPTV traffic will
lose in the competition with the data packets. This special configuration is called "Quality of
Service" and it will mean that IPTV streaming will work well even when there is a large
amount of data traffic
 The proposed IPTV system must have the following features as default:
o Video-on-Demand Management and Billing: delivers an interactive program guide
and a dynamic channel line-up matching the PMS profile of the customers
o Video Content Delivery: Hotel can manage the content by using back of house tools
o Internet Access and Billing: the customers can access the internet though their IPTV.
o Integrated Hotel Property Management System: allows the customers to watch
programs and videos are sorted to reflect the individual guest‘s profile and viewing
habits. In addition, if there is any alarm or alert which customers must know, the
system could be overridden to display such message.
o Support for Unicast and Multicast Streaming: Hotel can select the message to
communicate with their clients whether specific or broadcast as an announcement
or alert.
 The set top box is a small computer providing two-way communications on an IP network
and decoding the video streaming media through the TV at the guest room. This device
must have at least the following features:
o SET-TOP BOX FEATURE

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 Input Voltage equals or lesser than 12V DC
 CPU Video Decoding
 MPEG-2 Video - MP@ML @ MP@HL
 MPEG-4 / Part 10 - HP@4L (H.264)
 High Definition: Up to 1080p
 CPU Audio Decoding
 MPEG-1/2, Layer 1,2 and 3
 MPEG-4 / AAC-HE
 Dolby Digital AC-3 pass-through and Downmix
 Audio Output Type
 Analogue left
 Analogue right
 5.1 Channel
 Audio Output Port
 Analogue Line out
 S/PDIF 5.1Channel
 Video Output Type
 NTSC
 PAL
 576i
 576p
 1080i
 1080p
 Video Output Port
 CVBS
 S-Video
 Component
 HDMI
 Video Protection
 Macrovision 7.1
 HDCP
 Network
 WAN 10/100 Mbps with IEEE 802.1Q
 LAN 10/100 Mbps with lan access
 USB
 Version 2.0
 Number of USB ports

Page | 34
  Infra-Red
 Front Receiver
 External Receiver
 IR Blaster
 TV Control
 RJ12
 RS232
 Protocol (MPI, DSC, Smart port, RS232)
 Casing
 Dimension not more than 250 (L) x 170 ( W)
 x 60 (H) mm
 Colour
 Weight (grams)
 Operating Temperature 0˚C ~ 45˚C
 Humidity 0 ~ 90%
 Power LED
 IR LED
 IR Frequency
 Remote Controller:
 interface with TV remote
 able to control TV power
 able to control TV volume
 able to control TV input
 soft/hard keypad for internet browsing
 Customizable hotel logo

GRAPHIC USER INTERFACE (GUI)

o GUI
 Interface with Opera Property Management System
 Welcome Message (Hotel Manager)
 Upon Check-in
 Manual
 Guest Messaging Interface
 Email Facility
 Internet Browsing
 Multi Language - option for guest to select language
 English

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  Chinese
 Thai
 Japanese
 Guest Folio Review
 VOD Bookmark
 Room Service Menu
 TV Wake Up Facility
 Local airport flight Information
 Weather Forecast
 Local Information
 World Clock
 Online News Paper
 Music Player
 Internet Radio
 Calendar
 Casual Games
o Display on TV Screen
 Aspect Ratio 16:9
 Display Resolution - 1080p

Page | 36
7.3 PUBLIC ADDRESS SYSTEM
Design Criteria
 The system must be designed to take into account any applicable special requirements of
local regulations.
 An Audio-visual specialist or consultant must be selected for system design, in conjunction
with the electrical design engineer.

Background Music System

 The system must provide background music to loudspeakers throughout the public areas in
compliance with Brand requirements.
 Where required by local code emergency paging/voice evacuation in override mode must
be provided for emergency paging systems and be interfaced with the fire alarm system.
 The system must be non-interruptible and all components must be approved for life safety
use.
 For high-rise buildings it requires dedicated separate emergency paging systems in any case.
 Where separate emergency paging/voice evacuation systems are provided they must
override audio systems to be silenced at that time. This must be achieved a manner
preventing any damage to the audio equipment upon loss of power and its restoration.

Local Sound Systems

 Separate local sound systems must be provided to the following areas:
o Each meeting and function rooms
o Pre-function area and Ballroom
o Gym
o Pool area.
o Night club
o Restaurants, bars and Restaurant Toilets
o Lobby and Lobby Toilets
o Lounges
 Each system must be capable of operating on inputs from the followings:
o Local microphone: multiple in ballroom for band use
o Local music input from CD/DVD Player, USB memory
o Hotel background music system
o Emergency paging/voice evacuation override
o Video sound channel from control room (ballroom only)
 Each sound system must be provided with local volume for each function area and sections
created by moveable partitions in any combination.
 The pre-function room must additionally be capable of connection to the main ballroom
system.

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 All meeting rooms, ballroom and pre-function areas must have master controls at the
central control room for projection, light and sound control.

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8 SECURITY SYSTEM

DESIGN CRITERIA

 This section covers the provision of: -

o Closed Circuit Television System
o Access Control System
 Each of the above systems must be: -
o Supplied installed, tested and commissioned by system specialist.
o Designed to local regulation and using recognized International standards as a
minimum.
o Automatically controlled by a Master Control Panel located in the security room
unless otherwise indicated on the drawings.

SYSTEM REQUIREMENT AND SPECIFICATION

 A complete security alarm system must be provided to give visual and audible indication of
alarm conditions and system malfunction.
 All equipment of the system must be manufactured or supplied by a single supplier who
must be able to guarantee the compatibility of all the components for the system.

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8.1 CLOSED CIRCUIT TELEVISION SYSTEM (CCTV)
DESIGN CRITERIA

 A CCTV system must be provided for constant surveillance of the following areas as a
minimum:
o Guestrooms
 Full coverage of guestroom corridors, covering visibility to all guestroom
entrances.
o Public Areas
 Full coverage of the lobby and front desk
 Full coverage of hotel entrance and parking
 Entrances to hotel entertainment areas such as spa, gym, swimming pool,
etc.
 Entrances to conference center, meeting rooms, business center
 Entrance to restaurants, dining rooms, bars, etc.
 Full coverage of money handling areas.
o Back of House
 Full coverage of kitchen, laundry, housekeeping, etc.
 Full coverage of staff entrance areas (time keeper, canteen, lockers, training)
 Full coverage of equipment plant rooms
o General
 All entrances and exits-indoor and outdoor (including the roof)
 Full coverage inside all hotel lifts including service lifts
 Exit stairs

SYSTEM REQUIREMENTS
The following must be provided: -

o The main monitor shall be installed at security office.

o The CCTV system must be functional 24/7. Faults must be fixed within 3 hours.
o The CCTV system must be connected to a UPS system that can support the system,
in case of power failure, for a minimum of 30 minutes.
o The installed UPS must support a reporting mechanism that must report on every
power failure and UPS activities.
o A sub monitoring panel may be provided in some areas that will be advised by Best
Western
o The back-up on HDD must be 30 days.

Equipment

 The system shall be computer based IP system and current technology

 40” or larger LED monitors shall be used for camera displaying

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  The system accommodates pre-assigned cameras being displayed on selected monitors
and must be determined at a later date.
 The CCTV equipment must be designed in accordance with all applicable standard and
specifications.
 A Network recorder allows to record the continuous video for 30 days as minimum and
to playback of full screen or split screen of up to 16 images on a single monitor.
 A video motion detection feature must be provided to allow alarm and/or automatic
switching of selected cameras.

Camera and accessories

 All cameras are IP system

 Fixed or PTZ dome type cameras shall be commonly used in the indoor area
 Fixed or PTZ cameras with weatherproof housing shall be used outdoor
 The lens for the functional cameras must have a variable focal length as appropriate to
the areas viewed.
 The minimum cameras resolution must be 1080P (1920x1080) at 30 frames per minute

Network Video Recorder

 The storage must be in compressed format and must be sufficient for 30 days with 4CIF
picture quality.
 The storing of the pictures can be automatic according to a predetermined format,
manual any camera that is desired, or event actuated, if there is an alarm in progress.
 The images must be stored together with a camera identification code, the date and the
time. Retrieval of the images must be possible within seconds by using the camera code,
date or time. Forward or backward scanning through the images must also be possible.

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8.2 ACCESS CONTROL SYSTEM
DESIGN CRITERIA

 The card access system must provide access into the back of house for hotel staff and
also serve as a time and attendance record keeping system for hotel staff.
 Card readers must be installed at the following locations at a minimum:
o Safe deposit room
o Server/IT room
o General cashier
o PABX room
o Accounting offices
o Employee entrances (to be used for time and attendance)

SYSTEM REQUIREMENT AND SPECIFICATION

 There must be one ACS system running under the host PC with two subsystems: one for
the Hotel, and a time and attendance system for hotel employees.
 There must be an administrative PC and terminal located in the Security room which
must look after the day to day maintenance of the card access system.
 There must be an event logger and a report printer.
 There must be a time and attendance terminal with the T&A controller which must be
interfaced with the door controller.
 Controlled doors must be provided with electric door strikes or/and magnetic locks as
appropriate, and as agreed with the Hotel operator.
 Card access controllers must be installed at both directions through each door, unless
agreed with the Hotel operator.
 Each access card reader must be provided with low voltage power supplies equipped
with standby battery backup.
 Card reader must contain a duress entry function. The duress entry function must be
activated by means of a special duress code entered immediately after the PIN code is
entered.
 The ACS is to be interfaced with the fire alarm system in order that access control doors
can be selectively released upon activation of the fire alarm.
 Identification must be by means of personal card. It must be complete with a hologram
to discourage duplication. These cards must be used for all cards readers including the
time and attendance readers located at the employee entrance.
 The system must be able to control and monitor at least the following different door
types:
o Wing doors
o Mantraps
o Motorised or non-motorised turnstiles
o Motorised or non-motorised sliding doors or gates

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 o Overhead gates at parking ramp entries
 Every access-controlled point must be monitored for forced entry.

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