COURSE SELECTION TROUBLESHOOTING TIPS & TRICKS

See below for some solutions to common troubleshooting issues, including forgotten usernames and passwords,
how to re-allow submission, and more!

Option 1 is typically a way for students to fix the issue themselves, whereas option 2 will allow you to support your
student with the issue.

Student forgot their myBlueprint password

1. Students can request a password reset from the myBlueprint Log In page by clicking Forgot Password?
They will receive an email with the password reset link (if they do not, have them check their junk mail)
2. You can reset student passwords in your Counsellor Account by clicking Students > searching for the
student > Clicking the three dots to the right of their name > Selecting “Reset Email/Password”

Note: If you use Single Sign On (i.e. students click School Account Log In and use their board credentials),
this password reset will not work. You will need to speak with your board lead or IT team to have the
student’s credentials reset.

Student forgot their username/email OR can’t access their email

1. Simply have students Sign Up for a new account and myBlueprint will allow them back to their existing
account once they have entered their Provincial Education Number (i.e., OEN, ASN, MET) and Date of
Birth. Once the student is back in their account, have them click on their name at the top right > Account
Settings > enter a new email address and click Save Changes
2. You can reset student emails in your Counsellor Account by clicking Students > searching for the student >
Clicking the three dots to the right of their name > Selecting “Reset Email/Password”

Note: If you use Single Sign On (i.e. students click School Account Log In and use their board credentials),
this email reset will not work. You will need to speak with your board lead or IT team to have those
credentials reset.

Student receives “Email Already in Use” error when signing up

1. This error message signifies that the student already has a myBlueprint account with that email. Go back
to the myBlueprint home page (www.myBlueprint.ca), click Log in, and use ‘Forgot Password?’ to receive
a password reset email
2. This error message signifies that the student already has a myBlueprint account with that email. You can
reset the student’s password in your Counsellor Account by clicking Students > searching for the student
> Clicking the three dots to the right of their name > Selecting “Reset Email/Password”. Then, the student
can log in to their account using their email address and the password you set

Student wants to make changes or re-submit their course selections

1. You can “Re-Allow Submission” for students by clicking Students > Group Action > Re-Allow Submission.
Then, students can log in to their myBlueprint account, update their course selections and Re-Submit
2. You can update students’ courses from your Counsellor account by clicking Students > Pending Approval >
clicking on their name and updating the course(s) they would like changed

Student is not prompted for Provincial Education Number/Date of Birth at Log In

1. Have student log in and click on their name in top right corner > select Account Settings to check that
their account is in the correct Board/school and grade
2. Make sure that the information students are adding is accurate by clicking Students > searching for the
student > clicking “Not Activated”

www.myBlueprint.ca | 1-888-901-5505 | support@myBlueprint.ca

 COURSE SELECTION TROUBLESHOOTING TIPS & TRICKS

Student has an account at the wrong school

1. Have student log in click on their name in top right corner > select Account Settings > Change School >
update their school (may have to update their board as well)

Student doesn’t see the “Submit” button in their High School plan

1. Have students log out and log back in and make sure that the information they are adding (i.e., Provincial
Education Number and DoB) is accurate. You can verify the information from your Counsellor account by
clicking Students and then clicking “Not Activated” for that student
2. Make sure they are working in their Official High School Plan (and not one with a custom name)
3. Check their Account Settings to make sure their account is at the right school/board

Student receives “cannot match your account” error when signing up

1. Make sure the student has a “Not Activated” file listed in Students in your Counsellor Account. If they do
not, they will need to be imported by you or your board IT from your Student Information System (SIS)
2. If students do have a “Not Activated” file listed in Students, click on “Not Activated” to make sure that the
student is typing their Provincial Education Number correctly and that the date of birth matches what is in
your SIS

Student receives a pre-requisite error, even though there are no pre-requisites for the course

1. In your Counsellor account > go to Courses > search for the course code that student is submitting > scroll
to pre-requisites and update this field. Remember to save changes

Student receives an error that they cannot submit without a required course

1. Required courses prevent students from submitting if they are missing them (which can cause more work
for the counsellor). If you’d like to remove this setting for this course, log in to your Counsellor account >
go to your Course Selection Checklist > click Course Selection Settings > scroll to Required Courses. You
can disable the feature entirely, or remove the course you have listed

Student clicks +Geography, but is not brought into a Geography folder (or similar)

1. Email support@myBlueprint.ca with the box in High School that is not tied to the right discipline and we
will resolve it for you.

Student cannot find a course that you are offering next year

1. In your Counsellor Account, check to make sure that the course is not Disabled. Click Courses > click the
header “Disabled Courses” > search for the course code. If it is disabled, click the check box to the left of
the course code and then click Group Actions > Enable Selected Course
2. If it is not under “Disabled Courses”, go back to the Dashboard in your Counsellor account and click View
Import/Export History to make sure the course was included in your last import. If it wasn’t, contact your
IT or do your own Course Import because courses cannot be manually added to myBlueprint – they must
be imported from your SIS

Still have questions?! Email us at support@myBlueprint.ca OR call us at 1-888-901-5505. We are happy to help!

www.myBlueprint.ca | 1-888-901-5505 | support@myBlueprint.ca