Cirriculam Vitae

Dhaval Soni
11, Zarana Chs, Nahur Village, Nr. Sarvdaya Nagar,
Off Nehru Road, Nr. Hanumaan Temple, Mulund (W),
Mumbai : 400 080, Maharashtra. INDIA
Mobile : +91 - 8767638361
Email: Dhaval002@yahoo.com & Dhaval002@gmail.com

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Objective

To pursue a professional career in the field of Customer Service & Computer Technology.
______________________________________________________________________

EMPLOYMENT BACKGROUND

5th Sept 2017 – Till Date – I-See Spirituals, Healing Center, Mumbai.
 Tarot, Fairy, Angel Oracle Cards Reading and Healing Service.
 Archangel Hosting and Healing Therapy.
 Pranic Healing and Prana Voilet Healing Services.
 Crystal and Runes with Colour Therapy.

22 August 2016 – Sept 2017 with Capita India, O2 Process, WebChat. Mumbai.
 Started working as Associate in O2, UK Telecom Client (Mobile Tech Web chat - GURU)
Process.
 Due to Process Ramping handling Team to groom for Level 2 escalations. Job role Level 2-SME
in Tech support function off- papers.

03 March 2015 – May 2016 TCS (Tata Consultancy Services), Powai, Mumbai
 Started working as Associate in Telstra Australian Telecommunication Client (Wired Line
Activations) Process.
 Due to Process Ramping was given a Team to handle and groom for escalations. Job role of Team
Coach off- papers.

23 June 2014 - 30 Dec 2014 – Veldos BPO (Zenta), Powai, Mumbai

 Started working as Sr. Associate in Pendricks Contact Verification Process.
 Due to Process changes and being Operated from Atlanta, US was Ramped Down.

12 Dec 2011 – 31 May 2014 – Arham Counsultancy, Events Mgmt Div.

 Working as Free Lancer Events Manager, Supervisor and Brand Promoter.

15 March 2010 – 28 Oct 2011 – H3GS – 3Global services – Australia Tech Support
 Started working as a Sr. Tech Support L2 taking calls in the process for Australian Customers of
Mobile services.
 Have achieved metrics for 100% ACL, Good Com-sat score with good CSAT, Good ANI, XPR
scores.
11 Dec 2008 – 19 Feb 2010 – Wipro BPO, Capital One IS.
 Started working as a Associate taking calls in the Disputes process for Credit cards.

18 Oct 2007 – 18 Nov 2008 – Sutherland, Dell Technical Process

 Started working as a Sr. Tech Support L2 taking calls in the process.
 Have achieved metrics for 100% ACL, with good CSAT, Good ANI, XPR scores.

June 2007 – 04 Oct 2007 – Stream International, Dell EMEA (UK) Process.
 Promoted as a (REX Agent) Resolution Expert Making Outbound calls in the process.
 Following on Ownerships, Dispatches and Advanced trouble shooting for Computers.
 Have achieved rewards for 100% ACL consecutive 4 weeks with several other weeks also, Good
Com- sat score with 100% CSAT, Good ANI, CE, XPR.

03 Oct 2006 – June 2007 – Stream International, Dell North America Process.
 Started working as a SP taking calls in the process.
 Have achieved rewards for 100% ACL consecutive 4 weeks, Good Com- sat score with 100%
CSAT, Good ANI, CE, XPR.

EDUCATION:

STD COLLEGE/SCHOOL UNIVERSITY PERCENTAGE YEAR GRADE

XII R.A. DAV College Mumbai 43.00 2004 Second

X S.M.P.R.S. School Mumbai 60.00 2002 First

Additional Acreditions: Certificate course in Jainology, Certification in Herpetology, Psychic Healing and
Alternate therapy, Colour & Aura Healing therapy, Tarot and Angel card reading, Runes, Body Spa,
Champisage and Massage Therapy, Animal & Snake Rescue.

COMPUTER LITERACY:

Windows Operating system, Networking & Cloud computing, MS Office, Desktop Hardware, Laptop
Hardware, DTP & Designing.

Languages Known: English, Hindi, Marathi, Gujrati, Kutchi.

Additional Certificates :-

1.) Pranic Healing Certificate. (Manila- PH)

2.) Tarot, Fairy & Angel Oracle Card Reader. (USA)
3.) Certified Archangels Hosting and Healing Therapist. (USA)
4.) Certified Runes Reading. (USA)
5.) Certified Crystal Therapist. (USA)

PERSONAL INFORMATION:
NAME : Dhaval Mahendra Soni
DATE OF BIRTH: 5th June 1985.
RELIGION: Hindu.
NATIONALITY: Indian.
MARITAL STATUS: Married.
HOBBIES: Traveling, Cooking, Wildlife Photography & Snake Rescuing
and Conservation of Animals.

Dear Sir / Madam,

I am interested in working for your organization. With Overall 9 Years of experience to offer you from
BPO industry. I enclose my resume as a first step in exploring the possibilities of employment with
your esteemed organization.

As an Employee in your organization, I would bring a focus on quality and Customer Service to your
Organization. Furthermore, I work well with others, and I am well experienced in Computers.

I would appreciate your keeping this enquiry confidential. Thank you for your consideration.

With Divine Gratitude,

Yours faithfully,

Dhaval Soni