TRAINING!!!

How its done, when its done, why its done!

 “Cone of Experience”
People generally remember:
Read
10% of what they read
Verbal
Hear Words
20% of what they hear

Watch still picture

30% of what they see Watch moving picture
Visual
50% of what they hear Watch demonstration
and see

70% of what they

say or write Do a site visit
Kinesthetic
Do a dramatic presentation
(Experiential)
90% of what Simulate a real experience
they say as
they do a thing Do the real thing
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
How Much Detail is Needed?
• It depends!
• Does the audience need to:
– have an idea of how to do it?
– be able to do it?
– be able to think about it independently?
– come up with creative solutions?
Methods of Delivering Training
• Instructor-led
– One-on-one
– Group
– Hands-on – On the Job
• Self-paced
– E-Learning
– Training & Learning Videos
It’s Ok to Have Fun!

• Management Games
– training tool
• Icebreakers
– introductions
– questions
• Video Clips
 1. Planning
“FAIL TO PREPARE IS PREPARING TO FAIL”
Anonymous
 Managing Fear
• Be prepared
– know your presentation
– rehearse
• Be Calm

You don’t have to know everything.

 1. Planning
• Determine needs
• Establish objectives. Have a set of objectives.
These objectives should meet the needs
identified.
• Know your group… what is their basic
qualification, experience
• When to schedule it so as not to disrupt
regular service
• Where to set the training.
• Keep it simple
 1. Planning
• Determine content:
– Must know (Essential information to perform a
task),
– Should know (Information that would enhance
trainee’s performance),
– Could know (Information that is nice to know and
would enhance trainee’s personal development)
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 2. Material

• Prepare your own material from research,

manuals, videos
• Use previously used material
• Review the material

IT IS IMPORTANT TO USE ONLY

CERTIFIED MATERIAL
 2. Material
Training is two-fold:
– Skill based Training
– Knowledge based Training
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 3. Equipment
• Plan what you would require
• Organize it.
• Check how it operates
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 4. Setting
• Where will you conduct the training… at the
trainees work place
• Adequate privacy
• No distractions
• Sense of formality for classroom sessions
• Set the environment to induce participation
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 5. Practice
• Practice in front of someone who could give
you an honest feedback
• See if they find you interesting to listen to
• Get them to ask you questions which you may
be asked by your trainees
• See if you remember your material
• Helps you overcome nervousness
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
An Old Saying

I hear & I forget

I see & I remember
I do & I understand
 6. Presenting
Structuring
– Introduction
– Content
– Conclusion
Participation
– To get it
– To manage it
 6. Presenting – The ‘How To’
• Greet. Make everyone at ease.
• Feet Planted: Stand Still
• Stand up tall.
• Eye contact
• Smile
• Ensure everyone’s attention, then HOLD their attention
• Train yourself to understand body language
• Avoid distracting movements
• Avoid visible distractions. Shiny pens, bold make up,
jewelry.
• Avoid audible distractions… playing with a pen, key chain.
 6. Presenting – The ‘How To’
• Use gestures
• Use variations in your voice
• Move around the room… walk into the
trainees
• Clarity of speech
• Articulation, diction
• Be sincere
• Avoid verbal viruses
• Avoid jargon
 6. Presenting
• To communicate what you know and what you want them to
learn from you in an easy to understand and clear manner.
• Deliver training a little at a time. Allow the trainee to practice
what he has learned and to fully understand it before moving
on to the next level.
• Show the trainee how his work fits into the larger picture of
the hotel
• Use positive comments, have positive body language
• Create a positive, friendly rapport for training
 6. Presenting
• Be open minded and listen to their opinion
and thoughts without trying to super-impose
yours.
• Involve the trainee. Ask questions.
Challenging their thought processes
• Keep on schedule so you can cover your
module on time
• Go over each point slowly and clearly
• A trainee will learn if he realizes the
importance of that information and how he
would gain from it.
 6. Presenting
• Encourage and praise as they learn
• If they don’t get it right the first time, they
should know that they will be given feedback
in a positive way. The trainee should know
that he will not be ridiculed or be made to feel
foolish.
• Inform them about the next stage of training
to keep enthusiasm up.
6. Presenting – On the Job Training
• For on the job training: Do it yourself first,
then do it again… slowly this time. Then get
the trainee to do it himself.
• After training, practice. Note the speed and
accuracy of the trainee. Give feedback.
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 7. Re-cap the Session
• Enumerate the main points briefly
• Encourage questions
• Talk about the importance of that topic and
how they could individually, and collectively
gain from it.
 How to deliver effective training
1. Planning
2. Material
3. Equipment
4. Setting
5. Practice
6. Presenting
7. Recap the session
8. Follow up the session with a test or a quiz
 8. Follow Up
“80% OF THE RESULTS OF TRAINING COME
FROM THE FOLLOW UP”
Kenneth Blanchard
 8. Follow Up
Follow up with:
– Repeat programs
– Tests
– On the job observations
 8. Follow Up
Most Important:
– Follow up tests, observations should be positive
– Positive feedback encourages the trainee to try
– If the trainee has not learnt it the first time,
repeat. You may not have been clear.
 It's not
what is poured into a student,
but
what is planted

Linda Conway
“It’s always helpful to learn from
your mistakes because then your
mistakes are worthwhile”
Garry Marshall
 Thank you
&
What Next…?
The Sessions followed by…
Date: ________________

Session on Training Needs & Training Formats

TTT EXERCISES
Each of the Members here will present a 8 minutes session to the
group with a topic of your choice.

Thereafter 1 Training Module Each will be provided