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AMD HD8750M update fails, Windows 10 64bit, Lenovo G510
Question asked by zippoex on Jan 31, 2017
Latest reply on Jun 8, 2019 by mike56 

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Hi guys,
I recently changed from my old HDD to a 256 GB SSD, Did a clean Win 10 pro, 64 bit install, installed some basic software and now wanted to update to the latest
AMD drivers before installing some games and applications that will require more than the intel graphic chip.
Via Windows Update/if checking in the device manager, it says the latest driver was installed, which is not the case. The driver version installed is 15.200.1050.0
(30.06.2015) which is also the version that appears on the Lenovo Support Website.
However, there are several newer versions (17.1.2 , from yesterday).
When I try to manually install the latest driver, windows will stop displaying any changes (picture freezes) and ignore any input from mouse or keyboard. After
power off and reboot windows fails and I have to restore a previous saved version.
Tried to uninstall/reinstall in safe mode as well but nothing seems to work. Help please? Anyone?
PS: It worked with my HDD in the otherwise same Notebook.

Similar problems that I found but NOT the same:

AMD Radeon HD 8750M not compatible with Windows 10
Can not install driver on win 10 HP probook 450 G1 amd HD8750M.

EDIT: When I try to install the chipset driver (optional download when selecting the driver) the software returns "error 182" and is unable to detect the AMD graphic
card. Just wanted to let you know...in case it helps.

3 people also have this question

Visibility:  Drivers & Software • 10194 Views

Last modified on Jan 31, 2017 5:50 AM

12 Replies

kingfish
Jan 31, 2017 12:17 PM

Do not change the default location for the AMD drivers. It should be on the same drive/partition as the OS.
Please read Intel/AMD switchable graphics > Laptop graphics update...How to
Correct AMD drivers for your laptop (choose a full version) > Mobile

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zippoex
@ kingfish on Feb 1, 2017 8:52 AM

Only got one partition and of course chose the full version.
I'm using Bitdefender, so I can't really pause the Firewall. Any thoughts?

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 kingfish
@ zippoex on Feb 1, 2017 11:14 AM

Once you have downloaded the drivers....you can disconnect from the Internet to do the rest. Disable the Bitdefender

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d3f
Feb 1, 2017 3:15 PM

I found a solution for this problem. zippoex kingfish

Probably after Anniversary Update there is a issue with ULPS (ultra low power state) and AMD drivers newer than Crimson 16.7.2. It causes a system
freeze.

So there are two solutions:

1) If you need a longer battery time and ULPS turned on, you should install version 16.7.2 or 16.6.2 ( I also had some issues with 16.7.2 version due to
wrong certificate or sth, but generally it works)

2) If you need the latest version of driver you should disable ulps and then install a driver. Normally you can do it by registry modification, by searching for
a registry key EnableULPS and EnableULPS_NA and changing it to 0 value. But during the installation of new driver it reverts back to the default value
and system freezes. So you need to mod the driver and disable ULPS by default.

WARNING! It helps me, but I am not responsible if something will go wrong. You do it on your own risk!

- Find your hardware identifier at Device Manager -> Graphic cards -> AMD Radeon (your card model) -> Details -> hardware identifier
mine was something like that: PCI\VEN_1002&DEV_6606&SUBSYS_XXXXXX
- Unpack drivers and find a file C:\AMD\Non-WHQL-Win10-64Bit-Radeon-Software-Crimson-ReLive-17.1.1-
Jan16\Packages\Drivers\Display\WT6A_INF\C0310456.inf
- Open the file and find you identifier in [ATI.Mfg.NTamd64.10.0...14310]. You should match a proper line for example mine was "%AMD6606.1%" =
ati2mtag_R502DS, PCI\VEN_1002&DEV_6606" note the part "ati2mtag_XXXXXX", so mine was ati2mtag_R502DS
- Now the most important thing is to find the part with config of your graphic card model. Just match your identifier, mine is:
[ati2mtag_R502_SoftwareDeviceSettings]
- Under this part find the lines:

"HKR,, EnableUlps_NA, %REG_SZ%, 1"

"HKR,, EnableUlps, %REG_DWORD%, 1"
- Change the values to 0 and save the file.
- Alternatively, you can search and change all the values 'EnableUlps' and 'EnableUlps_NA' in this file
- Probably a driver installation will fail, so you should temporary disable 'driver signing' in Windows settings, before. If you dont know how to do it look at
this https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/how-do-i-disable-driver-signature-enforcement-win/a53ec7ca-bdd3-
4f39-a3af-3bd92336d248?auth=1
- Install the driver and restart the PC. Now it should work fine without freezes on latest drivers.

PS. I was searching for this solution for a few moths, so I hope it helps other user. Maybe it will be a good idea to pin this post somewhere.
PS2: I hope that AMD will FINALLY FIX this issue!!! It looks that no one cares about it!!!

4 people found this helpful

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kingfish
@ d3f on Feb 1, 2017 3:26 PM

This has pictures > ULPS: How to disable

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 d3f
@ kingfish on Feb 2, 2017 7:47 AM

kingfish napisał(-a):

This has pictures > ULPS: How to disable

Yes, but as I wrote, driver installation reverts back to the turned on state and the system freezes before finishing driver installation (and during
next log in), so you have to change default state by modding drivers.

1 person found this helpful

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kingfish
@ d3f on Feb 2, 2017 9:04 AM

Yes...that's why this is included in the post.

"" Installing new drivers will revert the settings to default...'1' = On. Remember to repeat these steps after uninstalling/installing new drivers.
""

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d3f
@ kingfish on Feb 3, 2017 2:30 AM

kingfish napisał(-a):

Yes...that's why this is included in the post.

"" Installing new drivers will revert the settings to default...'1' = On. Remember to repeat these steps after uninstalling/installing new
drivers. ""

I think you didn't understand the problem. You can't do it as you wrote because OS freezes during driver installation! If you reboot, 1) it
freezes just after log in (if you done clean installation) or 2) it reverts back to the previous driver version (if you installed it earlier via
Windows Update).

If you did 1) ,the only thing you can do is go to the safe mode and then uninstall the driver or turn off ULPS in registry but probably it
won't work properly (driver installation was interrupted).

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ax7
@ d3f on Jul 2, 2018 12:43 AM

Hi, thanks for solution! It led me to idea of service that keeps EnableUlps=0, so I wrote one.
GitHub - qbsa/ulps: EnableUlps Watcher Service
This is "set and forget" solution, it constantly watches your registry for EnableUlps value and zero it if it changes.
There is little gap between EnableUlps rewrite by driver installer and time amd driver actually starts using it (and freeze).
Service catches this moment and reset EnableUlps value, so driver already restarts with EnableUlps=0
You can even install driver without freeze now, updating through windows update also works fine.

zippoex kingfish
Hope it helps!

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 chuck80
@ ax7 on Mar 25, 2019 1:39 PM

This worked great for me. Thanks ax7! I did get a 1603 error during part of the AMD driver installation but that might have been caused by my
registry tinkering earlier and unrelated to the service you created. Anyway, this let me get the latest driver from the AMD site and it works
properly in AutoCAD. I posted (and credited you) in a couple of other posts I found while I was researching this. Hopefully we can help get this
fixed for anyone else that runs across this. Thanks again!

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drunckoder
@ d3f on Apr 6, 2019 12:44 PM

Thank you so much! I've spent like 8 hours trying to fix this. Had to reinstall OS 4 times, tried different editions/updates and only your solution
worked!.
BTW, I'll never ever buy an AMD product ever in my life. Worst quality service. I've been advising people using Nvidia for quite a while.

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mike56
@ d3f on Jun 8, 2019 4:35 AM

You my friend, are a legend. Please make sure this stays up on GitHub as its the only thing that fixes this issue with AMD drivers and ULPS.

Thankyou

 Actions  Like • 0

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