Walter Shewhart- The Grandfather of Total Quality Management.

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Leading Methods Walter Shewhart - The Grandfather of Total Quality
Articles
Thinkers Management.
George Box
Philip Crosby His Ideas
W. Edwards Deming
John Dewey
The original notions of Total Quality Management and continuous improvement trace back to a former Bell Telephone
Fredrick Herzberg
employee named Walter Shewhart. One of W. Edwards Deming's teachers, he preached the importance of adapting
Kaoru Ishikawa management processes to create profitable situations for both businesses and consumers, promoting the utilization of
Joseph M. Juran his own creation -- the SPC control chart.
Kurt Lewin
Lawrence D. Miles Dr. Shewhart believed that lack of information greatly hampered the efforts of control and management processes in a
Alex Osborne production environment. In order to aid a manager in making scientific, efficient, economical decisions, he developed
Walter Shewhart Statistical Process Control methods. Many of the modern ideas regarding quality owe their inspirtation to Dr. Shewhart.
Genichi Taguchi
Frederick W. Taylor He also developed the Shewhart Cycle Learning and Improvement cycle, combining both creative management thinking
J. Edgar Thomson with statistical analysis. This cycle contains four continuous steps: Plan, Do, Study and Act. These steps (commonly
Links Database refered to as the PDSA cycle), Shewhart believed, ultimately lead to total quality improvement. The cycle draws its
Quotations Database structure from the notion that constant evaluation of management practices -- as well as the willingness of
management to adopt and disregard unsupported ideas --are keys to the evolution of a successful enterprise.
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pioneers, click on the SkyMark Management Tools page.

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