Unit needs RMA

processing

RMA Process
Create RMA on CBM Create RTV
and request Order against the
CBM Ordered by
Management to defective unit
send RTV

Dealer

Create RMA on Clary Move the received

Order Management item to defective bin
Icon and send it to
sends RTV to Clary on RMA. Update
the Warehouse
Icon Vendor
Team
Management team
Ship a refurbished/
replacement unit to
Advanced Hardware
the customer

Warranty Type
Standard

Warranty
Standard
Status?
Advanced Hardware Warehouse team
Customer sends repairs the unit
Warehouse Team Were we able to
back the defective using spare parts
will send a repair the unit at our No
unit to our San and updates the
replacement to SD warehouse?
Diego Warehouse Tech Support team
customer upon on parts used
receiving the RMA

Yes Warranty type? Advanced Hardware

Once customers
receives it and issue Send back the
is fixed, send return repaired unit to Standard
label to customer customer
Move the replaced/
repaired item to
primary bin in
inventory

Send RMA invoice to

Order Management
Order Management Fulfill RMA on Clary
fulfills RTV on CBM CBM Ordered by?
upon fulfillment of Icon side
side
RMA

Dealer

Order Management Fulfill Clary Icon

Fulfills CBM RMA RMA