ATMDesk User Manual

ATMDesk/2
3rd Party Diagnostic Solution for

NCR 56xx and Personas ATMs
User Manual
Version 5.3
© 2007- 2008 ATMDesk Ltd.

ATMDesk/2 User Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED

TO BE ACCURATE, ATM SERVICES MAKES NO WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS MATERIAL
INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR
OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR
WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR USE. In no
event shall ATM Services be liable for errors contained herein or for indirect,
incidental, special, consequential, reliance or cover damages, including loss of
profits, revenue, data or use, incurred by any user or any third party.
This document contains information which is protected by copyright. All Rights

Reserved. No part of this work covered by copyright herein may be reproduced or
used in any form or by any means - graphic, electronic, or mechanical, including
photocopying, recording, taping, or information storage and retrieval systems -
without permission of the copyright owner.
ATMDesk/2 is registered trademark of ATMDesk Ltd. Nicosia, Cyprus.

Other product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
It is the policy of ATMDesk Ltd. to improve products as new technology,

components, software, and firmware become available. Therefore delivery,
availability and specifications are subject to change without prior notice.
© 2007- 2008 ATMDesk Ltd Page 2 of 63

Change Sheet
Title: ATMDesk/2 User Manual

Rev Date Section Description of Change
A 13/06/08 All Initial release
B 23/08/08 All Updated to Software Version 5.0
C 03/12/08 6.18, Updated to Software Version 5.3
6.19, ELO Touch Screen, SSI Barcode Reader related
7.17, sections added. Error Logs section updated.
7.18,
8.1

Table of Contents
1 Introduction........................................................................................... 6
2 ATMDesk/2 User Interface .................................................................. 7
3 Main Menu............................................................................................ 8
4 Supervisor Menu ................................................................................... 9
5 Printing Reports .................................................................................. 10
6 Device Diagnostics Menu ................................................................... 11
6.1 Control Menu ............................................................................ 12
6.2 Printing Diagnostic Test Reports .............................................. 13
6.3 Encryptors ................................................................................. 14
6.4 Card Readers ............................................................................. 17
6.5 40 Column Receipt/Journal Printers ......................................... 21
6.6 80 Column Thermal Statement Printers .................................... 24
6.7 Currency Dispenser ................................................................... 27
6.8 Envelope Depository ................................................................. 34
6.9 Envelope Dispenser ................................................................... 36
6.10 Cardholder Display ................................................................... 37
6.11 Operator Display ....................................................................... 38
6.12 Operator Keyboard .................................................................... 39
6.13 Rear Indicators .......................................................................... 40
6.14 Mode Switch ............................................................................. 42
6.15 Miscellaneous I/F – Indicators .................................................. 43
6.16 Miscellaneous I/F – Media Entry Indicators ............................. 45
6.17 Miscellaneous I/F – Alarms ...................................................... 46
6.18 ELO Touch Screen .................................................................... 47
6.19 SSI Barcode Reader .................................................................. 48
7 Confidence Tests ................................................................................ 49
7.1 Printing Confidence Test Reports (ATM Editions) .................. 50
7.2 Printing Confidence Test Reports (Repair Desk Edition) ......... 51
7.3 Encryptors ................................................................................. 52
7.4 Card Readers ............................................................................. 53
7.5 40 Column Receipt/Journal Printers ......................................... 54
7.6 80 Column Thermal Statement Printers .................................... 54
7.7 Currency Dispenser ................................................................... 54
7.8 Envelope Depository ................................................................. 54
7.9 Envelope Dispenser ................................................................... 55
7.10 Operator Display ....................................................................... 55
7.11 Operator Keyboard .................................................................... 55
7.12 Rear Indicators .......................................................................... 55
7.13 Mode Switch ............................................................................. 55

7.14 Miscellaneous I/F – Indicators .................................................. 55

7.15 Miscellaneous I/F – Media Entry Indicators ............................. 55
7.16 Miscellaneous I/F – Alarms ...................................................... 56
7.17 ELO Touch Screens .................................................................. 56
7.18 SSI Barcode Reader .................................................................. 56
8 Logs and Tallies .................................................................................. 57
8.1 Error Logs ................................................................................. 58
8.2 View Tallies .............................................................................. 60
8.3 Clear Tallies .............................................................................. 62
9 Troubleshooting .................................................................................. 63

1 Introduction
Once you have successfully launched ATMDesk/2 on an ATM or PC (for
details, please refer to appropriate ATMDesk/2 Installation Manual), there's little to
learn. As an experienced ATM service engineer, you'll immediately recognize most
of ATMDesk/2 features.
ATMDesk/2 product line consists of four products:
ATMDesk/2 Field Edition is our mainstream product.

Designed to test ATMs in the field, ATMDesk/2 Field
Edition is licensed on a per-ATM basis.
ATMDesk/2 Workshop Edition is designed for testing

ATMs in your workshop, ATMDesk/2 Workshop
Edition is still licensed on a per-ATM basis, but allows
only a limited number of runs.
ATMDesk/2 Repair Desk Edition is designed

for testing individual ATM modules "on the
table", ATMDesk/2 Repair Desk Edition is a Windows
application which is installed on a PC workstation.
ATMDesk/2 Evaluation Version – fully functional trial

version of ATMDesk/2 Field Edition.
All products share the same interface and features. This manual explains some
important things you need to know while using your ATMDesk/2 and also describes
tests which are currently supported by ATMDesk/2.

2 ATMDesk/2 User Interface

ATMDesk/2 is controlled through a hierarchical menu system. Typical menu
screen is shown below:
ATMDesk/2 user interface is minimized to fit limited input ability of an ATM:
• Digits 0-9 are used for menu item selection or digital entry. If information
spans across several pages, 0 and 9 are used to scroll up and down.
Current/Total page counter is displayed in the top right corner.
• FDKs (buttons around sides of the screen) usage is context-dependent;

current FDK assignment is displayed next to the button.
o Bottom left FDK is commonly used for negative-style actions
(BACK, CANCEL etc). CANCEL/CLEAR/ESC keys on the main
keypad can be always used instead of this FDK.
o Bottom right FDK is commonly used for positive-style actions
(CONFIRM, OK etc). ENTER key on the main keypad can be
always used instead of this FDK.
Actions can be also triggered by clicking a mouse (Repair Desk Edition only).
ATMDesk/2 can use either Front (Cardholder Monitor/Keyboard) or Rear (EOP

- Extended Operator Panel) ATM interface. If EOP is found during ATMDesk/2 boot,
it will become initial active interface to facilitate work on through-the wall ATMs,
where engineer usually stays at the rear. Active ATMDesk/2 interface can be changed
(transferred) via menu whenever required.
NOTE: BOP (Basic Operator Panel) is not supported as ATMDesk/2 interface,

although it can be tested as an ATM device. If your ATM is equipped with BOP, you
can only run ATMDesk/2 from the front interface.

3 Main Menu
First screen shown upon successful ATMDesk/2 start is Main Menu:
Main Menu contains the following items:
1. AMDesk/2 Supervisor - Control functions like interface transfer

(front/rear), device scanning, ATMDesk/2 info and so on.
2. Device Diagnostics submenu. Each device found by ATMDesk/2 will be listed

in this menu. Here you can execute desired test and view detailed test report.
This submenu is similar to NCR S4i/APTRA Device Maintenance menu.
3. Confidence Test submenu. Each device found by ATMDesk/2 will be listed in

this menu. Here you can check if a device or the whole ATM is operational
without the need to run more technical diagnostics.
4. Logs and Tallies submenu – provides access to Error Logs and Device Tallies
maintained by the ATM platform (S4i/APTRA).
To exit from ATMDesk/2 press BACK while in Main Menu and confirm your
choice.

4 Supervisor Menu
Supervisor Menu provides access to several control functions of ATMDesk/2.
• Scan for Devices repeats devices enumeration (scan) process and searches for
software updates via internet (Repair Desk Edition only). Use this option if
communication to a device was lost or another device has been plugged in.
CAUTION: ATM devices are NOT designed for hot swap. Please switch
device power OFF before disconnecting/connecting a device.
• Customer Support shows contact information for ATMDesk/2 Support Team.
• Transfer Interface swaps user interface from front to rear or vice versa.
ATMDesk/2 Floppy Password will be asked before new interface is
enabled. This option is only available if rear interface (EOP) is present
(Field/Workshop/Evaluation Editions only).
• Floppy Info displays this ATMDesk/2 floppy information, such as Customer

Name and Expiration Date (Field/Workshop/Evaluation Editions only).
• Save System Logs stores internal ATMDesk/2 logs on a floppy disk for further
investigation by the ATMDesk/2 Support Team. If you encounter a problem
with ATMDesk/2, please use this item to save logs on a blank floppy and then
send all files from that floppy along with your request to the ATMDesk/2
Support Team (mail to support@atmdesk.com).
• Delete License (optional, enabled by request) allows to completely remove

ATMDesk/2 license from the ATM. NOTICE: The license deleted form the
ATM does not return to your account; this option is primarily intended for
“bulk”demonstrations as part of an agreement between ATMDesk Ltd and a
local dealer/distributor.

5 Printing Reports
ATMDesk/2 can print reports (test results, error logs, device tallies and so on)
on available printers. The following printers are supported:
• 40-column printers (Matrix/Thermal Receipt/Journal) – all editions
• Windows printers – Repair Desk Edition only
• Saving to floppy disk “virtual printer” – ATM Editions only
The following printer choice is typically available on an ATM:
The following printer choice is typically available on a Repair Desk:
When “printing” to floppy disk file you may need to insert a blank floppy disk.
Although data can be saved on the ATMDesk/2 floppy itself, there’s usually not
enough free space there.
If you wish to save ATMDesk/2 Repair Desk Edition reports into a document
instead of physically printing them, please install a “virtual printer” service like
Adobe PDF Writer, Microsoft Office Document Writer or similar.

6 Device Diagnostics Menu

Devices Diagnostics Menu provides access to all ATM devices found during
initial scan process. This chapter describes diagnostic tests for all supported devices.
Each device submenu provides access to that device tests. All diagnostic output
such as MSTATUS/MDATA/TDATA is printed in the same format as NCR
diagnostic prints. MSTATUS/MDATA bits and bytes are also decoded and printed in
clear text below their numerical values:
NOTE: Main diagnostic outcome is MSTATUS, shown in yellow at the top of the
screen. Even if MSTATUS is 00 (No Error), MDATA may still contain additional
information, such as sensor status or command just executed. In this case MDATA
will be decoded and printed; this does not indicate any errors.

6.1 Control Menu
Control Menu can be selected (by pressing bottom right FDK or ENTER
button) on all Device Diagnostics (see below) screens. Control menu sets up how
diagnostic tests are performed and how test results are logged.
• Loop when set to ON enables test looping. Loop mode can be used to exercise
device stability.
• Logging when set to ON starts accumulating diagnostic test results which can be
printed later.
• Halt on Error when set to ON forces test loop to halt whenever an error is
detected.
• Print Log prints accumulated test results. You will be prompted to select report
type (short or full, see sect [6.3]) and which printer to print on (see sect [5]).
• Clear Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored
directly on all Device Diagnostics screens and can be toggled by pressing appropriate
FDK.
NOTE: Loop mode is automatically reset to OFF after a test has been executed.

6.2 Printing Diagnostic Test Reports
Diagnostic test reports can be printed in two modes – brief and full. The above
picture is for a brief test report:
• OK – test passed. No additional information about passed test is printed.
• FAILED – test failed. Additional information about failed test (such as

MSTATUS/MDATA) is printed below test result.
• SKIPPED – test not performed. Some tests further explain the reason of not
performing (such as “CARD NOT ENTERED”, “CASH NOT ENABLED”
etc). No additional information about skipped test is printed.
The only difference between full and short report is that full report always prints
additional information (MSTATUS/MDATA) regardless of the test result.

6.3 Encryptors
Tests offered in this menu depend on the type of the encryptor currently
connected. ATMDesk/2 supports the following encryptors:
• SDC BAPE
• SDC EKC/EKCSM
• SDC EPP-E/EPP-B (DAPI1, DAPI4, DAPI5, DAPI7)
• SDC EPP-Z (ZT598J)
Type of the encryptor is displayed at the title area (top of ATMDesk/2 window).
6.3.1 Identify
Display encryptor information such as (depends on encryptor type):
• Encryptor type (BAPE/EKC/EPP)
• Encryptor serial number
• Security Module identification number
• DAPI type and version
• Firmware modules currently loaded
• SDC Firmware version

6.3.2 Key Detect

Wait while user presses a key on cardholder keyboard and display key code and
matrix code of the key pressed. This test is run continuously and is stopped if user
does not press a key within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key
pressed (see figure for keyboard matrix layout):
Left Right
16 Key Keypad
FDK FDK
07h 10h 11h 12h 13h 03h
06h 14h 15h 16h 17h 02h
05h 24h 25h 26h 27h 01h
04h 20h 21h 22h 22h 00h
6.3.3 Check Health

Check communication channel between SDC controller board and Security
Module.
NOTE: This test doesn’t check if encryptor (security module) works properly.
Use Test Key Loading or Test Secure Key Loading test (see below) to verify security
module.
6.3.4 Test Key Loading

This test loads a DES key into the encryptor and performs key verification.
If this test passes, encryptor in question is OK and can be used in ATM. If it

does not, encryptor is probably locked due to possible tampering or dead battery or
whatever reason. Usually encryptors are not repairable but Reinit Security Module
test (see below) can be used as last resort.
NOTE: This test is not supported by DAPI7 NCR EPP. Use Test Secure Key
Loading test instead.
6.3.5 Test Secure Key Loading

This test is similar to Test Key Loading but the key is prompted to be entered
directly from EPP keyboard. Use this test to verify DAPI7 NCR EPP.
6.3.6 Clear Keystore

Erase all ATM application keys from the encryptor. This test may be useful
when installing used keyboard into an ATM.

WARNING! Use this test only if your encryptor doesn’t work properly or prior
installing the encryptor in an ATM. All ATM Application keys within encryptor are
erased.
6.3.7 Reinitialize Security Module

Erase all ATM application keys and internal encryptor variables.
WARNING! Use this function only as a last resort when your encryptor isn’t
working.
6.3.8 SDC Turnaround

SDC communication channel echo test. Sends a data block to the device and
expects the same block in response.

6.4 Card Readers
Tests offered in this menu depend on the type and variant of the card reader
currently connected. ATMDesk/2 supports the following card readers:
• SDC MCRW
• RS232 IMCRW
• SDC MCRK (KDE-4xxx)
Read Track tests are only offered for the tracks readable by the reader currently
connected.
Write Track tests are only offered for the tracks writeable by the reader
currently connected.
Smart Card tests are only offered if the reader currently connected has Smart
Card feature.
CROPF tests are only offered if the reader currently connected has CROPF
feature.
6.4.1 Identify
Display card reader information such as (depends on card reader type):
• Readable magnetic tracks
• Writable magnetic tracks
• Smart Card feature present or not
• CROPF feature present or not
• IMCRW firmware version

6.4.2 Set Features

This test allows to configure various card reader features:
• Non magnetic cards accept
• Jitter on card entry/eject
Note 1: These features may be unsupported by some reader variants.

Note 2: The settings may be destroyed by reader power-down.
6.4.3 Enter Card

This test enables the card reader for card entry. A magnetic card is expected to
be inserted within 15 seconds.
6.4.4 Enter Non-Mag Card

This test enables the card reader for non-magnetic card entry. A smart card is
expected to be inserted within 15 seconds.
6.4.5 Eject Card

This test opens the shutter and returns card to the card reader entry slot for
removal.
6.4.6 Capture Card

This test moves the card to the capture bin.
6.4.7 Read ISO Track 1

This test reads Track 1 data and displays it in ASCII format including start and
end sentinels. If track is read with errors, corrupted data (if any read) will also be
displayed.

This test is identical to the Read ISO Track 1 test but reads/displays Track 2.

This test is identical to the Read ISO Track 1 test but reads/displays Track 3.
6.4.10 Write ISO Track 1

This test writes two tests patterns (all zeroes and then “0123456789=” repeated
up to maximum track length). Original content of the track is restored after successful
test.
Warning: In case of write/read errors track data may be left corrupted. Do not
use any real ATM cards for write test.


This test is identical to the Write ISO Track 1 test but writes Track 2.

This test is identical to the Write ISO Track 1 test but writes Track 3.
6.4.13 Write All ISO Tracks

This test is a combination of Write ISO Track 1, 2 and 3 tests; test patterns are
written simultaneously to all 3 tracks.
6.4.14 Speed Test

This checks MCRW operation speed. Use special card (P/N: 009-0003479)
during this test. This test is only useful for SDC MCRW; for IMCRW it does nothing.
6.4.15 Shutter Test

This test opens the shutter and verifies shutter switch indicating opened; then
closes the shutter and verifies shutter switch indicating closed.
6.4.16 Cleaning Cycle

This test opens the shutter for up to 10 seconds and waits for engineer to enter a
cleaning card, then moves the card under the magnetic head several times and ejects
it.
6.4.17 Relay and Battery Test

This test checks current voltage of backup battery and verifies that relays (if
fitted) works properly.
6.4.18 Smart Card Stage

This test moves the card under smart card reader contacts and brings smart card
reader contacts down to the card.
6.4.19 Smart Card Reset

This test applies power to the smart card as required by ISO-7816 and EMV
specifications and receives and displays ATR (Answer-To-Reset).
6.4.20 Smart Card Release

This test raises contacts and move card out of smart card reader.

6.4.21 Initialize SCIF

This test resets Smart Card Interface. Power is removed from reader contacts,
stopper pin solenoid is deactivated.
6.4.22 SCIF Solenoid

This test checks Stopper Pin and Contacts solenoids operate properly by
switching then ON/OFF.
6.4.23 SCIF Identify

This test displays Smart Card Interface EPROM ID and power supply info.
6.4.24 Run To Run Sequence 1

The Run to Run Sequence 1 performs the sequence of following tests:
• Enter Test
• Capture Test

• Shutter Test
• Enter Test
• Read ISO Tracks (depends on supported tracks)
• Smart Card Stage (if smart card interface supported)
• Smart Card Reset (if smart card interface supported)
• Smart Card Release (if smart card interface supported)
• Eject Test
• Capture Test

• Enter Test
• Read ISO Tracks (depends on supported tracks)
• Smart Card Stage (if smart card interface supported)
• Smart Card Reset (if smart card interface supported)
• Smart Card Release (if smart card interface supported)
• Eject Test


6.5 40 Column Receipt/Journal Printers
Tests offered in this menu depend on the type and variant of the printers
currently connected. ATMDesk/2 supports the following printers:
• SDC Matrix Journal/Receipt printers

• SDC Thermal Journal/Receipt printers (both TEC and Axiohm)
• RS232 Thermal Journal/Receipt printers (both TEC and Axiohm)
Type of the printer is displayed in the title area (top of ATMDesk/2 window).
6.5.1 Sensor Test

Display current state of printer sensors and switches.
6.5.2 Print Quality

The Print Quality test
1. prints LDTX repeated five times double wide
2. prints LDTX repeated ten times single wide
3. prints full character set single wide
On the receipt printer paper is cut at black mark or at configured receipt length
and receipt is delivered.
6.5.3 Print Alignment

The Print Alignment test prints 22 numbered 40 characters length lines single
wide to allow verification of line spacing and alignment.
On the receipt printer paper is cut at black mark or at configured receipt length
and receipt is delivered.

6.5.4 Slew Test (Receipt Printers only)

The Slew test prints “LDTX” ten times, slew nine lines and then print another
ten “LDTX”
Paper is cut at black mark or at configured receipt length and receipt is

delivered.
6.5.5 Slew to Mark and Cut Test (Receipt Printers only)

The Slew to Mark and Cut test slew paper to the next black mark, cuts paper
and delivers receipt.
6.5.6 Paper Transport Forward (Receipt Printers only)

The Paper Transport Forward runs paper transport motor forward for three
seconds.
NOTE: Paper must be removed from the printer before executing this test.
6.5.7 Paper Transport Reverse (Receipt Matrix Printer only)

The Paper Transport Reverse runs paper transport motor backward for three
seconds.
6.5.8 Cut Knife Test (Receipt Printers only)

The Cut Knife test activates cut knife for a moment to verify its state.
6.5.9 Carriage Motor Test (Matrix Printers only)

The Carriage Motor test moves carriage from home position and back to home
position.
6.5.10 Feed Motor Test

The Feed Motor Test runs feed motor forward for three seconds.
6.5.11 Take-up Spool (Journal Printers only)

The Take-up Spool test runs take-up spool forward for three seconds.

6.5.12 Reset Test (SDC Matrix Printers only)

Reset test clear FATAL printer condition and perform Print Quality test to
check printer state.
6.5.13 SDC Turnaround (SDC Printers only)


6.6 80 Column Thermal Statement Printers
Tests offered in this menu depend on the variant of the printer currently
connected. ATMDesk/2 supports the following printer variants:
• Thermal Statement Printer

• Thermal Statement Printer with Buncher
6.6.1 Sensor Test

Display current state of printer sensors and switches.
6.6.2 Print Quality

The Print Quality test
1. prints LDTX repeated ten times double wide
2. prints LDTX repeated 20 times single wide
3. prints full character set single wide
6.6.3 Print Alignment

The Print Alignment test prints 22 numbered 80 characters length lines single
wide to allow verification of line spacing and alignment.
6.6.4 Slew Test

The Slew test prints “LDTX” 20 times, slew nine lines and then print another
ten “LDTX”
The form is cut at configured length and delivered.

6.6.5 Slew to Mark and Cut Test

The Slew to Mark and Cut test slew paper to the next black mark, cuts paper
and presents it to the user.
6.6.6 Capture Test

The Capture test moves printed statement from the transport to the capture bin.
6.6.7 Run Transport Forward

The Paper Transport Forward test runs the front and rear transport motors ON
for three seconds.
6.6.8 Run Transport Reverse

The Paper Transport Reverse test runs the front transport ON for three seconds.
6.6.9 Bunch N Forms

Bunch N Forms tests prompts user to enter number of statements to be bunched.
Test cuts and stacks specified number of statements and present them to the user.
NOTE: This test is available only if buncher feature is supported by the printer.
6.6.10 Buncher Clamp Test

The Buncher Clamp test activates buncher clamp for three seconds and then
deactivates it.
6.6.11 Buncher Transport Forward

The Buncher Transport Forward test runs the buncher transport motor for three
seconds in forward direction.
6.6.12 Buncher Transport Reverse

The Buncher Transport Reverse test runs the buncher transport motor for three
seconds in reverse direction.


• Print Quality
• Capture Test


6.7 Currency Dispenser
Currently ATMDesk/2 supports the following dispensers:
• SDC Currency Dispenser

• SDC P86 Currency Dispenser
6.7.1 Clear
This test moves any bills left in the dispenser transport into dispenser purge bin.
6.7.2 Set Notes

Set number of notes to be picked from each cassette type installed for future
Dispense and Stack tests. By default five notes are set for each cassette type installed.
6.7.3 Return Cassette Status

Display type and state of each currency cassette installed in each pick module.

Cassette can be in one of the following states:
1. NOT INSTALLED – No cassette installed in the pick module.

2.
3. OK – Cassette installed and is not low on bills.
4. CURRENCY LOW – Cassette installed but is low on bills.
5. EMPTY state is set if pick failure condition was detected while cassette was
low on bills.
6. FATAL state set if too many notes were rejected, pick failures occurred or
dispenser was unable to learn bill parameters for this cassette type.
7. DISABLED state is set if cassette position is disabled for replenishment.

6.7.4 Dispenser Bill Config

Use this function to set bill parameters manually or learn them automatically.
First, dispenser transport is cleared. Once it is done the Dispenser Bill Config
dialog (similar to NCR S4i Learn Bill Parameters dialog) is displayed.
Currently configured bill sizes, singularities and bill presentation order are
shown on the screen.
6.7.4.1 Changing parameters manually

To change cassette parameters manually press ‘1’ in the Dispenser Bill Config
dialog.
You will be prompted to enter new configuration values (bill size/singularity)

for each cassette type installed; followed by bill presentation order. To leave value
unchanged just confirm it with the ENTER button.

NOTE: To save changes to the dispenser just exit from Dispenser Bill Config
dialog and confirm you wish to save configured parameters.
6.7.4.2 Learning parameters automatically

To learn cassette parameters automatically press ‘2’ in the Dispenser Bill
Config dialog.
You will be prompted to select installed cassette type to learn. Or, you can
select “ALL” to learn parameters of all available cassette types.
Once you made your choice, 40 bills from selected cassette(s) will be picked
and bill parameters will be evaluated. You can change number of bills to be picked for
learning. Use ENTER button to set number of notes desired.
Learnt bill parameters will be displayed in the Dispenser Bill Config dialog.
NOTE: To save changes to the dispenser just exit from Dispenser Bill Config
dialog and confirm you wish to save configured parameters.
6.7.4.3 Extended cassette types

ATMDesk/2 can handle extended (5, 6, 7) cassette types. If the dispenser
supports extended cassette types, additional option (EXTENDED) will be displayed in
the Dispenser Bill Config dialog. To configure extended cassette type parameters
press ENTER button. Dispenser Bill Config dialog will display extended cassette
types information and you will be able to change their parameters similar to basic
cassette types.

6.7.5 Stack
This test picks five notes (by default) from each cassette type installed and
stacks them for presentation. Use Set Notes test to change this number of notes to
pick.
NOTE: On the first run of this test you will be asked to toggle cash enable
switch (located on the edge of the dispenser controller board) within 20 seconds to
enable dispense operation. Once cash enable switch is toggled this dialog will not
appear.
6.7.6 Present
This test moves previously stacked notes to the exit slot where they can be
collected.
appear.
6.7.7 Dispense
This test performs Stack and Present in one operation. By default five bills are
dispensed from each cassette type installed. Use Set Notes test to change this value.
appear.
6.7.8 Sensor/Switches Status

Display state of all available dispenser sensors.

6.7.9 Main Motor Test

This test runs pick/stack transport drive motor for several seconds.
6.7.10 Self Test

This test picks one bill from each cassette installed and moves them into the
purge bin. Then, exit shutter is exercised.
6.7.11 Exit Shutter Test

The Exit Shutter test opens exit shutter and verifies shutter switch indicating
opened; then closes the shutter and verifies shutter switch indicating closed.
6.7.12 Presenter Bill Drive Test

This test runs presenter bill drive in two speeds (fast and slow) in forward and
backward directions.
6.7.13 Presenter Clamp Test

This test moves presenter clamp to its home position if it’s not at home; then
moves it to the present position and back to the home position.
On P86 dispensers the bill alignment mechanism also checked. It moves the
bills alignment mechanism to its home position if it not at home; then moves it to the
smallest bill position and back to the home position.
6.7.14 Pick Valve

This test asks you to select pick module to be exercised and then activates main
motor and pick valve of selected module for ten seconds.
NOTE: All currency cassettes should be removed before this test.
NOTE: No feedback is provided for this test. Check state of the pick valve by
yourself.

• Clear
• Sensor/Switches status
• Presenter Clamp
• Presenter Bill Drive
• Self Test
• Exit Shutter
• Dispense (skipped if cash enable switch not toggled)

• Clear


6.8 Envelope Depository
Currently ATMDesk/2 supports the following depositories:
• SDC Envelope Depository

• SDC P86 Envelope Depository
6.8.1 Deposit and Print Data

The Deposit and Print Data test opens shutter for 10 seconds and waits user to
insert an envelope. Once envelope is inserted the ASCII characters “LDTX” are
printed on the envelope 20 times and the envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
6.8.2 Deposit and Print Serial Number

The Deposit and Print Data test opens shutter for 10 seconds and waits user to
insert an envelope. Once envelope is inserted four digits of serial number is printed on
the envelope and the envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
6.8.3 Shutter/Sensor Status

The Shutter/Sensor test opens the shutter and verifies shutter switch indicating
opened; then closes the shutter and verifies shutter switch indicating closed
6.8.4 Increment Serial Number

Use this function to increment internally stored serial number by one.

NOTE: To verify serial number was successfully incremented perform the

Deposit and Print Serial Number test.
6.8.5 Clear Transport

The Clear Transport test checks exit shutter and if a transport blockage is
detected transport is driven for 10 seconds to move detected envelope to the
depository bin.

• Clear Transport
• Shutter/Sensor Status
• Deposit And Print Serial Number


6.9 Envelope Dispenser
6.9.1 Present
The Present test presents one envelope at the facia slot for removal
NOTE: If envelope is not taken within 10 seconds ENVELOPE NOT TAKEN

message will be displayed.
6.9.2 Retract
The Retract test moves envelope out from facia slot until it clears the exit
sensor.
6.9.3 Sensor Status

Use this test to discover current state of following dispenser sensors:
• Bin low sensor
• Exit sensor
• Timing disk sensor

• Sensor Status
• Present
• Retract


6.10 Cardholder Display
NOTE: Cardholder Display testing is not available in Repair Desk Edition.
6.10.1 Grid Test

The Grid Test fills entire display with a rectangular grid. A key should be
pressed to stop the test.
6.10.2 White/Red/Green/Blue Solid Test

A Solid Color Test fills entire display with appropriate color. A key should be
6.10.3 White/Red/Green/Blue Gradient Test

A Gradient Color Test fills entire display with stripes of increasing density,
from black to 100% of the appropriate color. A key should be pressed to stop the test.

6.11 Operator Display
6.11.1 Linearity Test

The Linearity Test fills entire display with ‘H’ character. A key should be


6.12 Operator Keyboard
6.12.1 Key Detect

Wait while user presses a key on operator keyboard and display key code and
matrix code of the key pressed. This test is run continuously and is stopped if user
does not press a key within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key
pressed (see figure for keyboard matrix layout):
Left Right
16 Key Keypad
FDK FDK
C1h C2h C3h C4h C5h C6h
C9h CAh CBh CCh CDh CEh
D1h D2h D3h D4h D5h D6h
D9h DAh DBh DCh DDh DEh
Matrix codes for Enhanced Operator Panel
00h 01h 02h 03h 04h
10h 11h 12h 13h 14h

20h 21h 22h 23h 24h
30h 31h 32h 33h 34h
Matrix codes for Basic Operator Panel

6.13 Rear Indicators
6.13.1 Supervisor LED Test

The Supervisor LED test turns ON Supervisor LED on operator panel for three
seconds and then turns it OFF.
NOTE: No feedback is provided for this test. Operator should manually check
LED state.
6.13.2 In-Service LED Test

The In-Service LED test turns ON In-Service LED on operator panel for three
seconds and then turns it OFF.
LED state.

6.13.3 Error LED Test

The Error LED test turns ON Error LED on operator panel for three seconds and
then turns it OFF.
LED state.
6.13.4 Slow/Fast Beep Tests

These tests emit a beep at slow/fast rate for three seconds.
beeper sound.


6.14 Mode Switch
NOTE: Although Mode Switch may be physically located on an Operator Panel

(BOP/EOP), it uses separate wire (not SDC bus) to connect itself to the ATM PC
Core. Due to this fact Mode Switch testing is not available in Repair Desk Edition.
6.14.1 Determine State

This test reports current value of the mode switch.
6.14.2 Toggle Detect

This test waits up to 7 seconds for the operator to toggle mode switch position.

6.15 Miscellaneous I/F – Indicators
Currently ATMDesk/2 supports the following Miscellaneous Interfaces:
• SDC Misc I/F

• PC Misc I/F (5670/5870)
Note 1: ATMDesk/2 is unable to detect which components of the Misc I/F are
actually employed in a particular ATM. Therefore all 3 components (Alarms,
Indicators and MEI) are offered for testing.
Note 2: Night Safe and Proximity Detector are not supported by ATMDesk/2 at
this time.
6.15.1 Facia Light Test

This test illuminates facia light indicator for three seconds and then turns it
OFF.
the light.
6.15.2 In-Service Indicator Test

This test activates in-service indicator for three seconds and then deactivates it.
the indicator.
6.15.3 Remote Status

This test illuminates all three LEDs on the remote status indicator panel for
three seconds and then turns them OFF.

the LEDs.
6.15.4 Remote Relay

The Remote Relay test activates and deactivates remote relays for three seconds.
the relay.


6.16 Miscellaneous I/F – Media Entry Indicators
• SDC Misc I/F

• PC Misc I/F (5670/5870)
this time.
6.16.1 Set Speed

The Set Speed test allows you to setup blinking speed for other MEI tests.
NOTE: MEI speed is 1Hz by default.
6.16.2 MEI Tests

For each possible MEI indicator a test is offered which blinks that MEI for three
seconds.
NOTE: ATMDesk/2 is unable to detect which MEIs are actually employed in a

particular ATM. Therefore all possible MEIs (MCRW, Passbook, Statement, Receipt,
Depository and Cash) are offered for testing.
the indicator.


6.17 Miscellaneous I/F – Alarms
• SDC Misc I/F

• PC Misc I/F (5670/5870)
this time.
6.17.1 Alarms Sensors State

This test reports current value of six alarm sensors.


6.18 ELO Touch Screen
6.18.1 Display Touch Coordinates

This test waits while user touches the screen and displays last touched point as
an asterisk on the screen and as X and Y coordinates.
This test is run continuously and is stopped if user does not touch the screen within
7 seconds.

6.19 SSI Barcode Reader
6.19.1 Scan Barcode
This test waits while user scan barcode and displays decoded barcode data and
barcode ID.
Following barcode types are supported:

• UPC-A/E/E1, EAN-8/13
• Code 39, Code 32
• Codabar
• Code 128, ISBT 128
• Code 93
• Interleaved 2 of 5
• Discrete 2 of 5, IATA
• MSI Plessey
• UCC/EAN-128
• Bookland EAN
• Trioptic Code 39
• Coupon Code
This test is run continuously and is stopped if user does not touch the screen within
7 seconds.

7 Confidence Tests
Confidence Tests Menu provides quick “one touch” testing for all ATM
devices found during initial scan process. This chapter describes confidence tests for
all supported devices.
Confidence Tests can be run for one, several, or all devices. Selected devices are
marked by “+” sign on the left. You can select/deselect all devices at once using
appropriate FDK buttons. To run the test on selected devices press bottom right FDK
or ENTER button.
A screen like this is displayed at the test completion for each selected device
(when more than one device was tested, first screen shows summary across all tested
devices). You have an option to print confidence test report:

7.1 Printing Confidence Test Reports (ATM Editions)
When printing Confidence Test reports on an ATM, each device test results are
printed on separate page. If several devices have been tested, first page shows overall
test summary across al devices.
No additional information (such as MSTATUS/MDATA) is printed even if a

test fails. Use Device Diagnostics menus (see sect [6]) for printing detailed test
reports.

7.2 Printing Confidence Test Reports (Repair Desk Edition)
When printing Confidence Test reports on the Repair Desk, the printout is
similar to Diagnostic Test report (see sect [6.2] for details).

7.3 Encryptors
The following sequence of tests is executed for BAPE:

• SDC Turnaround
• Check Health
• Key Detect
The following sequence of tests is executed for EKC / EKCSM / EPP:

• SDC Turnaround
• Check Health
• Key Detect
• Test Key Loading
• Test Secure Key Loading
Confidence test report also includes encryptor serial number, DAPI variant and
other encryptor specific details.
WARNING: Make sure your encryptor has valid DAPI variant. DAPI1 is the
most common international version. DAPI7 is newer secure DAPI1 replacement but is
supported only by latest versions of Aptra/AANDC. DAPI2,3,4,5 are country-specific
variants for Germany, France and Switzerland.

7.4 Card Readers
The following sequence of tests is executed:
• Clear Transport1
• Shutter Test
• Enter Card
• Read Track 1 (if Track 1 is supported by reader)
• Read Track 2
• Read Track 3 (if Track 3 is supported by reader)
• Eject Card
• Initialize SCIF (if Smart Card feature present)

• SCIF Solenoid (if Smart Card feature present)
• Enter Non-Mag Card (if Smart Card feature present)
• Smart Card Stage (if Smart Card feature present)
• Smart Card Reset (if Smart Card feature present)
• Smart Card Release (if Smart Card feature present)
• Eject Card (if Smart Card feature present)
• Relay and Battery test (if CROPF feature present)

1
If a card is in reader Clear transport test captures it.
Confidence test report also includes card reader firmware version (IMCRW
only) and serial number (MCRK only).

7.5 40 Column Receipt/Journal Printers

• Sensor Test
• Print Quality
• Print Alignment
• Slew to Mark and Cut Test (receipt printer only)
• SDC Turnaround (SDC printers only)
7.6 80 Column Thermal Statement Printers

• Sensor Test
• Print Quality
• Print Alignment
• Clear Transport
• Bunch five Forms2 (if bunch feature supported)
• Clear Transport
• SDC Turnaround CRT Monitors
1
If paper is in transport Clear transport test captures paper to capture bin
2
Bunch five forms test cuts and stack five blank forms and present them to the
user.
7.7 Currency Dispenser

• Clear
• Presenter Clamp
• Presenter Bill Drive
• Self Test
• Exit Shutter test
• Dispense (skipped if the cash enable switch not toggled)
• Clear
• SDC Turnaround
7.8 Envelope Depository

• Clear Transport
• Shutter/Sensor Status
• Deposit And Print Serial Number
• SDC Turnaround

7.9 Envelope Dispenser

• Sensor Status
• Present
• Retract
• SDC Turnaround
7.10 Operator Display

• Linearity Test
• SDC Turnaround
7.11 Operator Keyboard

• Key Detect
• SDC Turnaround
7.12 Rear Indicators

• Supervisor LED
• In-Service LED
• Error LED
• Slow Beep
• Fast Beep
• SDC Turnaround
7.13 Mode Switch

• Toggle Detect
7.14 Miscellaneous I/F – Indicators

• Facia Light Test
• In-Service Light Test
• Remote Status Test
• Remote Relay Test
• SDC Turnaround
7.15 Miscellaneous I/F – Media Entry Indicators

• MCRW MEI Test

• Passbook Printer MEI Test
• Statement Printer MEI Test
• Receipt Printer MEI Test
• Depository MEI Test
• Cash Dispenser MEI Test
• SDC Turnaround
7.16 Miscellaneous I/F – Alarms

• Alarm Sensors State
• SDC Turnaround
7.17 ELO Touch Screens

• Display Touch Coordinates
7.18 SSI Barcode Reader

• Scan Barcode

8 Logs and Tallies

Logs and Tallies Menu provides access to error logs and tallies maintained by
the ATM Platform (S4i or APTRA).
Note: ATMDesk/2 can only clear its own tallies (see below); it does not support
clearing logs or tallies maintained by the ATM Platform.

8.1 Error Logs
Error Logs menu allows ATM’s error logs to be examined.
Depending on the ATM Platform, the following logs are available:
For S4i (OS/2-based): For APTRA (Windows based)

• Hardware Logs • Hardware Logs
• Communications Logs • Communications Logs
• Processor and System Logs • Software Logs
Hardware logs can be filtered by device name. You can browse complete log
(all devices) or only records for selected device.

All Error Log are displayed like on the following screen:
You have an option to print log content:

8.2 View Tallies
View Tallies menu allows ATM’s device tallies to be examined.
Tallies are displayed in two columns.
First column displays tallies maintained by ATM Platform (APTRA/S4i) in

NVRAM. Second column displays tallies accumulated by ATMDesk/2 during current
session.
Note: ATMDesk/2 own tallies accumulated during current session are volatile:
they are not saved between sessions, nor they added to ATM’s tallies in NVRAM.
You have an option to print log content:


8.3 Clear Tallies
Clear Tallies menu allows ATMDesk/2 own tallies to be cleared.
Note: ATMDesk/2 currently does not support clearing ATM’s tallies in NVRAM.

9 Troubleshooting
If you encounter a problem with ATMDesk/2, please contact ATMDesk/2
Support Team (mail to support@atmdesk.com).
Please provide internal ATMDesk/2 logs along with your request:
• For ATM Editions they can be saved to a floppy disk (see sect [4])
• For Repair Desk Edition they can be found in (one or both files)
o C:\Documents and Settings\<username>\atmdesk0.log
o C:\Documents and Settings\<username>\atmdesk1.log

ATMDesk User Manual

Transféré par

Informations du document

Description originale:

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

ATMDesk User Manual

Transféré par

Droits d'auteur :

Formats disponibles

ATMDesk/2

3rd Party Diagnostic Solution for

© 2007- 2008 ATMDesk Ltd.

WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED

This document contains information which is protected by copyright. All Rights

ATMDesk/2 is registered trademark of ATMDesk Ltd. Nicosia, Cyprus.

It is the policy of ATMDesk Ltd. to improve products as new technology,

© 2007- 2008 ATMDesk Ltd Page 2 of 63

Title: ATMDesk/2 User Manual

© 2007- 2008 ATMDesk Ltd Page 3 of 63

© 2007- 2008 ATMDesk Ltd Page 4 of 63

7.14 Miscellaneous I/F – Indicators .................................................. 55

© 2007- 2008 ATMDesk Ltd Page 5 of 63

ATMDesk/2 product line consists of four products:

ATMDesk/2 Field Edition is our mainstream product.

ATMDesk/2 Workshop Edition is designed for testing

ATMDesk/2 Repair Desk Edition is designed

ATMDesk/2 Evaluation Version – fully functional trial

© 2007- 2008 ATMDesk Ltd Page 6 of 63

2 ATMDesk/2 User Interface

ATMDesk/2 user interface is minimized to fit limited input ability of an ATM:

• FDKs (buttons around sides of the screen) usage is context-dependent;

ATMDesk/2 can use either Front (Cardholder Monitor/Keyboard) or Rear (EOP

NOTE: BOP (Basic Operator Panel) is not supported as ATMDesk/2 interface,

© 2007- 2008 ATMDesk Ltd Page 7 of 63

Main Menu contains the following items:

1. AMDesk/2 Supervisor - Control functions like interface transfer

2. Device Diagnostics submenu. Each device found by ATMDesk/2 will be listed

3. Confidence Test submenu. Each device found by ATMDesk/2 will be listed in

© 2007- 2008 ATMDesk Ltd Page 8 of 63

• Customer Support shows contact information for ATMDesk/2 Support Team.

• Floppy Info displays this ATMDesk/2 floppy information, such as Customer

• Delete License (optional, enabled by request) allows to completely remove

© 2007- 2008 ATMDesk Ltd Page 9 of 63

• 40-column printers (Matrix/Thermal Receipt/Journal) – all editions

• Windows printers – Repair Desk Edition only

• Saving to floppy disk “virtual printer” – ATM Editions only

The following printer choice is typically available on an ATM:

The following printer choice is typically available on a Repair Desk:

© 2007- 2008 ATMDesk Ltd Page 10 of 63

6 Device Diagnostics Menu

© 2007- 2008 ATMDesk Ltd Page 11 of 63

6.1 Control Menu

• Clear Log clears accumulated test results after a confirmation.

© 2007- 2008 ATMDesk Ltd Page 12 of 63

6.2 Printing Diagnostic Test Reports

• OK – test passed. No additional information about passed test is printed.

• FAILED – test failed. Additional information about failed test (such as

© 2007- 2008 ATMDesk Ltd Page 13 of 63

© 2007- 2008 ATMDesk Ltd Page 14 of 63

6.3.2 Key Detect

07h 10h 11h 12h 13h 03h

06h 14h 15h 16h 17h 02h

05h 24h 25h 26h 27h 01h

04h 20h 21h 22h 22h 00h

6.3.3 Check Health

6.3.4 Test Key Loading

If this test passes, encryptor in question is OK and can be used in ATM. If it

6.3.5 Test Secure Key Loading

6.3.6 Clear Keystore

© 2007- 2008 ATMDesk Ltd Page 15 of 63

6.3.7 Reinitialize Security Module

6.3.8 SDC Turnaround