Final Bsbsus501 Student Assessments.

BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY
Gamma Education & Training

Student Assessments
BSBSUS501
DEVELOP WORKPLACE POLICY AND
PROCEDURES FOR SUSTAINABILITY
STUDENT NAME: ………………………………………………………………….

STUDENT ID: ………………………………………………………………….
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Gamma Education & Training Pty Ltd RTO Code: 41477 CRICOS PROVIDER CODE: 03580F
Address: Level 2, 266 Brunswick Street, Fortitude Valley, QLD 4006 Phone: 07 30757099
Website: www.gammaeducationtraining.edu.au
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This learner resource guide supports BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES
FOR SUSTAINABILITY
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, scanning, recording, or any information storage
and retrieval system, without permission in writing from the Author.
Teachers, trainers and trainees are directed to the relevant legislation, regulations, and codes of practice
and guidance notes for an authoritative understanding of regulatory requirements. This learner guide should
be read in conjunction with relevant legislation and is not a substitute for it.
Every effort has been made to trace and acknowledge copyrighted material. The author tenders his/her
apologies should any infringement have occurred. Images contained are used under licence.
This learner resource will help you build the skills required to meet the performance criteria of this unit:
It’s important that Learning and Assessment is conducted in a safe environment where your assessment
work demonstrates consistent performance of typical activities experienced in the management and
leadership field of work.
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GENERAL REQUIREMENTS
Assessment Information for students

Throughout your training we are committed to your learning by providing a training and assessment
framework that ensures the knowledge gained through training is translated into practical on the job
improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your
learning and provide feedback on your responses to the assessment materials until you have been
deemed competent in this unit.
How You Will Be Assessed

The process we follow is known as competency-based assessment. This means that evidence of your
current skills and knowledge will be measured against national standards of best practice, not against
the learning you have undertaken either recently or in the past. Some of the assessment will be
concerned with how you apply your skills and knowledge in the workplace, and some in the training
room as required by each unit.
Your Trainer will discuss with you whether your current or past workplaces are suitable to use and a
basis for your assessments.
Where you have a workplace that is supportive and resourced the preferred choice is that you will
complete the assessment tasks on their workplace using a similarly sized and similarly complex project.
This may provide better assessment outcomes for you. This choice should be negotiated with the
Trainer.
If you do not have a suitable workplace on which to base your assessment, the Trainer / Assessor may
create a simulated workplace via a case study or sets of instructions based on your needs or use a
standard pre-prepared case study/simulated environment.
Because of variations within organisations, and learner access it is permissible to use a combination of
workplace and the simulated business to complete the assessment tasks. Discuss this with your Trainer.
The assessment tasks have been designed to enable you to demonstrate the required skills and
knowledge and produce the critical evidence to successfully demonstrate competency at the required
standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process.
Your assessment tasks will outline the evidence to be collected and how it will be collected, for
example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during
assessment. Changes can be made to the way assessment is undertaken to account for special needs
and this is called making Reasonable Adjustment.
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What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been
achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you
with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?

You can appeal against a decision made in regard to your assessment. An appeal should only be made
if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have
sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to
adequately demonstrate that you have the skills and experience to be able to meet the requirements
of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form
to make an appeal and submit it to your trainer, the course coordinator, or the administration officer.
The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional
information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?

If you believe you already have the knowledge and skills to be able to demonstrate competence in this
unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they
need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and
numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor
when units and certificates are complete, to ensure that there is no follow-up required from an
administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’
demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard
expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third-party
report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
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Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer
on each page with the student name, unit code and date. Your assessment needs to be submitted as a
hardcopy or electronic copy as requested by your trainer.
How long should my answers be?

The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Guidelines
Short Answer 4 typed lines = 50 words, or

5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1⁄3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11⁄2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?

Include a reference list at the end of your work on a separate page. You should reference the sources
you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
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Assessment Guide
The following table shows you how to achieve a satisfactory result against the criteria for each type of
assessment task. The following is a list of general assessment methods that can be used in assessing a
unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment
process is made up of a number of assessment methods. You are required to achieve a satisfactory
result in each of these to be deemed competent overall. Your assessment may include the following
assessment types.
Questions All questions answered correctly Incorrect answers for one or
more questions
Answers address the question in Answers do not address the
full; referring to appropriate question in full. Does not refer to
sources from your workbook appropriate or correct sources.
and/or workplace
Third Party Report Supervisor or manager observes Could not demonstrate
work performance and confirms consistency. Could not
that you consistently meet the demonstrate the ability to
standards expected from an achieve the required standard
experienced operator
Written Activity The assessor will mark the Does not follow
activity against the detailed guidelines/instructions
guidelines/instructions
Attachments if requested are Requested supplementary items
attached are not attached
All requirements of the written Response does not address the
activity are addressed/covered. requirements in full; is missing a
response for one or more areas.
Responses must refer to One or more of the requirements
appropriate sources from your are answered incorrectly.
workbook and/or workplace Does not refer to or utilise
appropriate or correct sources of
information
Observation/Demonstration All elements, criteria, knowledge Could not demonstrate elements,
and performance evidence and criteria, knowledge and
critical aspects of evidence, are performance evidence and/or
demonstrated at the appropriate critical aspects of evidence, at
AQF level the appropriate AQF level
Case Study All comprehension questions Lack of demonstrated
answered correctly; comprehension of the
demonstrating an application of underpinning knowledge
knowledge of the topic case (remove) required to complete
study. the case study questions
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correctly. One or more questions
are answered incorrectly.
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Answers address the question in Answers do not address the

full; referring to appropriate question in full; do not refer to
sources from your workbook appropriate sources.
and/or workplace
.
Practical Activity All tasks in the practical activity Tasks have not been completed
must be competed and evidence effectively and evidence of
of completion must be provided completion has not been
to your trainer/assessor. provided.
All tasks have been completed
accurately and evidence provided
for each stated task.
Attachments if requested are Requested supplementary items
attached are not attached
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ASSESSMENT 1A: SUSTAINABILITY

POLICY TEMPLATE
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Table of contents
1. .................................................................................................................. Policy scope 18
1.1 .............................................................................................................................Key stakeholders 18
1.2 .............................................................. Important issues and challenges your business faces 18
1.3 .......................................................................................................... Responsibility or duty to act 19
1.4 ............................................................................................... Legislation mandating compliance 19
1.5 ................................................................................................................................................ Vision 20
1.6 ...............................................................................................................................................Values 20
2. ....................................................................................... Overview of current situation 21
3. ............................................................................. Goals and targets for improvement 22
4. ...........................................................................................................................Actions 22
4.1 .............................................................................................................. Waste management 23
4.2 ............................................................................................................. Energy management 23
4.3 ............................................................................................................... Water management 24
4.4 .............................................................................................................................Purchasing 25
4.5 ............................................................................................................................. Action plan Error!

Bookmark not defined.
5. .......................................................................................... Communication and review 26
5.1 .............................................................................................................. Roles and responsibilities 27
5.2 .......................................................................................... Competence training and awareness 27
5.3 ................................................................................................Communication with stakeholders 29
6. .......................................................................................... Monitoring and compliance 30
6.1 ...................................................................................................................................... Compliance 30
6.2 ........................................................................................................................................ Monitoring 30
7. .................................................................................................. Review and evaluation 31
8. .................................................................................................................Reference list 32
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ASSESSMENT 1A – REPORT
INSTRUCTIONS (for all assessments)

The assessment must be written using an industry standard software package such as Microsoft Word,
Excel, PowerPoint, etc.
Name the file using the assessment task number and then save your file.
Ensure your submission identifies the unit code and title, the assessment task number and the name of
the assessment at the top of the page. Alternatively, you may place this information in the document
header.
Add your name and student number to the header or footer of every page.
On completion, submit your assessment to your assessor.
Candidate assessment guide and evidence

This assessment requires you to develop and implement a sustainability policy, along with supporting
procedures, for the Kingfisher Garden Centre. To streamline the process, you have been provided with a
sustainability policy template to use in this assessment.
You are required to do the following.

Complete Tasks 1, 2, 3, 4 and 5 in Assessment 1A
Your policy should be created using the template provided and be presented fully typed and include:
1. Cover or title page

2. Table of contents
3. Body – with headings and numbering systems
4. References: list sources of information and research
5. Appendix: flow chart of the grievance procedure
Use the list in the Candidate task checklist provided when submitting your assessments. Do not submit
your work until you have completed all parts of the checklist.
Go to your ‘Unit overview’ screen and select ‘Course files’. Select the Assessment 1A Sustainability policy
template and save to your personal files on your computer. This will become your submission for
Assessment 1A which you will compile as directed, over the duration of the unit.
You will be expected to conduct research to help with this task. All sources should be cited in text and included
in the reference list. Refer to the Didasko Institute of Business student induction book for help in the format
of a reference list if required.
Background
Rather than assessing data for the entire Kingfisher business, this task requires you to collate and interpret
data for the Kingfisher Garden Centre’s head office.
Kingfisher’s head office is located in Fairfield, Victoria, 3078. It takes up 220 square metres of office space
and the building is cooled via three ducted air conditioners. Unlike the garden centres, the office hasn’t been
designed with sustainability in focus.
Ensure you are familiar with the company Kingfisher Garden Centre. Revise the company overview located
on the Kingfisher intranet www.didasko-online.com/kingfisher/about-us.php#overview.
Report
Go to your ‘Course files’ download and save a copy of the Assessment 1A Sustainability policy template to
your files.
The template will guide you as to what needs to be in each section.
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In addition to the information found in this unit, remember to refer back to the introduction unit Plan for
sustainability for more information on the formation of a sustainability policy.
You will submit your sustainability template report once you have completed all tasks 1 to 5.
Task 1: Policy scope

Complete all of the items within 1. Policy Scope, as noted below, except 1.4 Legislation mandating
compliance.
1. Policy scope
Key stakeholders
Important issues and challenges your business faces
Responsibility or duty to act
Vision
Values
Once completed, save your document. You don’t need to submit it yet.
Task 2: Overview of current situation and set goals for improvement

Return to the Policy scope, 1.4 Legislation mandating compliance. Complete this section as per the
instructions in the template.
Complete all items within heading 2. Overview of current situation and 3. Goals and targets for improvement.
Use the data provided in this task below to set a baseline for the Kingfisher Garden Centre’s head office in
the areas of energy and water management. After collating this information into charts, you’ll be able to
use the data and benchmarks supplied below to determine your goals for improvement.
Goals for improvement should cover all key areas of waste, water, energy and procurement, as well as
initiatives that will meet the broad sustainability definition.
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DATA AND BENCHMARKS OBTAINED
Waste
You conduct an audit of paper waste in the office and are surprised by the results. Although staff
are aware of recycling and reducing the need for printing, you find that 95% of waste in office bins
is paper.
Energy
The following data was gathered by examining six months of electricity bills. A rough benchmark
for energy use for 12 people was based upon information gained from the Energy Made Easy
website and the energy provider.
Collate the following energy data into three charts or graphs to use as a baseline (year 1) for
examining practices.
Chart 1: Average daily energy usage against the benchmark (suggest a column or line chart).
Chart 2: Greenhouse gas emissions on a monthly basis, against the kWh for the month.
Chart 3: Monthly energy costs.
Energy provider: Fossil Fuels Inc.

Year 1
Oct
$389
41 kWh average daily usage
1,209 kWh for the month
2.1 tonnes of greenhouse gas emissions for the month
36 kWh benchmark for average daily use for 12 people
Nov
$350
Dec
$510
2.31 tonnes of greenhouse gas emissions
Jan
$421
44.9 kWh average daily usage
Feb
$482
Mar
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$399
Water
The following data was gathered by examining the 12 months of water bills (4 x quarterly bills).
Collate the following data into two charts or graphs, to use as a baseline for examining practices.
Chart 1: Average daily water usage against the benchmark (suggest a column or line chart).
Use the benchmark figures below for your calculations. Remember that Kingfisher takes up
220 square meters of office space. Obtain a yearly amount and divide by four for a quarterly
average benchmark.
Chart 2: Quarterly water bills.
Ratings Benchmark without cooling towers

Best practice 0.40 kilolitres/m2/ year
Efficient 0.47 kilolitres/m2/ year
[Source: www.sydneywater.com.au, accessed February 2015.]
Water provider: Wiley Water Ways

Year 1
Nov – Jan
$145
29 kL
Feb – Apr
$150
30 kL
May – Jul
$135
28 kL
Aug – Oct
$126
26 kL
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Task 3: Actions
Complete all items within heading 4 Actions, except 4.5 Action plan.
Ensure you address the following points:
What framework, standard/s and/or ecolabel(s) will you use to support this policy? Explain what you will
use and why.
Address key policy areas.
Waste management
Energy management
Water management
Purchasing. Include a ‘green procurement or purchasing’ checklist. Refer to the Ceres website for
www.sustainability.ceres.org.au or do a general internet search for ‘Ceres green purchasing’.
Include a calculation of the cost/saving return on investment (payback period) for one of the initiatives
mentioned above.
Include a list of supporting policies and procedures.
Create one procedure to support a policy initiative and include in the appendix.
Task 4: Action plan

Complete item 4.5 Action plan.
According to the initiatives detailed above, create an action plan with KPIs, SMART targets, reference to the
sub-plan or procedure and whose responsibility the KPI is. The action plan can be put in the policy
appendix.
Task 5: Communication and review

Complete all the remaining items within the sustainability policy template. This includes:
5. Communication and review
6. Monitoring and compliance
7. Review and evaluation

Overview your role and other key roles responsible for the successful implementation of the policy and any
training and support needed. Create a responsibility matrix for inclusion in the appendix.
Remember you can find the organisational charts for the Kingfisher Garden Centre on the company intranet.
Outline how your policy will be communicated to both external and internal stakeholders.
Identify potential barriers to the successful communication of your policy and how you will overcome them.

Note how the sustainability plan is reviewed and evaluated for compliance.
Explain the importance of continuous improvement and how this is achieved.
Note how data will be collected and success measured. Include a data collection and monitoring plan.

A year has passed since the implementation of your policy. The following data below has been obtained.
Present the data in a graph or chart format.
Answer the following questions.
 Energy usage
1. Did you meet the targets you set?
2. How have you improved against the baseline data?
3. Have you met benchmarks? Why/why not?
4. What recommendations would you make to improve results?
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 Water usage
Submit your report once tasks 1 to 5 are complete.
DATA OBTAINED
Energy bills
Year 2
Oct
$350
Nov
$330
Dec
$370
Jan
$399
Feb
$440
Mar
$400
Water usage (Year 2)
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Nov – Jan
$140
29 kL
Feb – Apr
$135
28 kL
May – Jul
$135
28 kL
Aug – Oct
$120
25 kL
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1. Policy scope
 Write a brief statement (one to two paragraphs) about the purpose of this policy. Include a definition of sustainability.
Sustainability can be effectively defined as the ability to meet the demands of the current generation
without compromising the needs for the future generation (Low et al., 2016). A sustainability policy can
be highlighted through a document that defines an organization’s commitment to sustainable initiatives
for the betterment of the firm. The policy scope outlines the objectives of the policy to clarify the
sustainable approach of the organization.
Key stakeholders
 Who does the policy affect? Explain the importance of stakeholder management and list your key stakeholders.
The policy affects the key stakeholders of the organization. It is important to identify the level of
involvement with the stakeholders and their decision in sustainability planning (Marinova et al., 2019). The
key stakeholders are:
1. Sponsor Committee- Environmental agency
2. Primary Customers- Gardening companies
3. Secondary Customers- People who want to purchase directly
4. Project team- Sustainability team
The stakeholders are important to accomplish the designed project work within the assigned time. Their
effective interaction is needed at every point in sustainable planning so that the project can get wider
market acceptance.
Important issues and challenges your business faces

 What important issues and challenges does your business face?
Example
 Due to their direct impact on our business and our stakeholders, we have prioritised the following issues
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that need to be addressed: climate change, conservation, WHS, financial solvency ...
Kingfisher Garden Centre is facing numerous issues and challenges, which are listed below:
1. Climate Change is demanding sustainable practices so that the organization can attract more consumers to enhance their
bottom line.
2. Workplace and Health and Safety policies are under re-designing phase so that employees are provided with insurance
coverage related to workplace injury.
3. The quality assurance for the company is effectively developed. However, as the company lacks sustainable practices,
quality maintenance is significantly affected.
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 Paragraph or dot points on why sustainability is important to your business, e.g., the legal, ethical, social responsibility
reasons.
Sustainability has become an important strategy that can enhance the business performance of Kingfisher Garden
Centre. This is because:
 Kingfisher Garden Centre is committed to provide innovative solutions to the Australian society enhancing
their social responsibilities towards their customers
 Kingfisher Garden Centre have developed legal norms so that the business operations follow disciplined
and legislative standards to bring organizational success
 Kingfisher Garden Centre is focused to develop its suppliers’ relationship through innovative strategies.
This requires the organization to follow ethical standards to maintain a healthy relationship with the
suppliers
Legislation mandating compliance

 State your legal obligations and list all relevant state or territory and federal legislation. Note the key objectives of
the main act/s.
Example
The organisation is subject to several legal requirements regarding its environmental aspects. These include:
(provide a list, or register of legal requirements here, or in the appendix).
The key objectives of the … legislation include …
Our legal and other requirements are taken into account in establishing, implementing and maintaining the
environmental management system …
Kingfisher Garden Centre is subjected to numerous legal requirements with respect to the environmental aspects.
The EPBC Act developed by the Australian government states the sustainable approaches taken by the organizations in
Australia (Guitart et al., 2015). The key objectives of the regulations are:
 To enhance waste management
 To reduce energy usage
 To decrease the rate of environmental hazards
Another part of the legislation includes Workplace Health and Safety that generates the social sustainable responsibility of the
organization.
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Vision
 This is the vision the company has for a sustainable future – not the general vision of the company.
Example
 Protect and enhance our reputation with stakeholders and contribute positively to the community, while
minimising our environmental footprint.
The vision of Kingfisher Garden Centre is to provide their customers with the joy of gardening within their budget
by maintaining sustainability in every step.
Values
 Write statements about what the company values in regard to sustainability.
 What sort of commitment to sustainability does the organisation wish to make?
 What does it value?
 How would it like to be seen by stakeholders, what image would it like to convey?
 Enhancing lives through beautiful and creative garden spaces fulfilling the commitment towards sustainability
 Kingfisher Garden Centre is committed to provide innovative gardening approaches through sustainable practices
 This will enhance the social sustainable practices that will be beneficial for the customers
 The stakeholders will become aware of the sustainable policies set by the organization and they will invest more to
propel the sustainability planning for future days
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2. Overview of current situation
 Describe Kingfisher’s (using the information provided in Assessment 1A: Report) current
performance in key areas of waste management, energy and water consumption, emissions and
procurement. You may also wish to comment on broader sustainability issues like social and
financial sustainability.
 Compile and analyse data to support your comments. Include supporting graphs, tables, etc.
 Based on a review of the above, summarise the key areas for improvement.
Kingfisher Garden Centre has conducted an audit of waste related to the paper waste observed in their office. It was found
that staffs were aware of the reducing and recycling trends in printing. However, more than 95% of the waste generated by the
office bin was paper. Additionally, the data gathered from witnessing the electricity bills was huge. The results were obtained
from an average of 12 people through energy provider websites and Energy Made Easy website (Courvisanos and Boavida,
2017). The energy provider Fossil Fuel Inc. suggests that in October about 41 kWh was consumed on an average basis. This
suggested more than 2.1 tonnes of greenhouse gas emission for October month. The benchmark set was for about 12 people.
However, December witnessed a significant increase in the energy consumption ad more than 2.31 tonnes of green house
emission was observed. Additionally, the water provider Wiley Waters Ways provided an estimation of water bills by
considering 12 months bills (Kusakabe et al., 2015). It was found that water usage was round 29kL from November to
January, whereas, the usage was reduced to about 26 kL, as observed from August to October. The benchmark set without
cooling towers was observed to be around 0.40 kL/m 2/year. Additionally, the efficient rating was estimated to be around 0.47
kL/m2/year (Moore and Doyon, 2018).
$600
$500
$400
$300
$510 $482
$389 $421 $399
$200 $350
$100
$0
October November December January February March
Graph 1: Energy consumption of Kingfisher Garden Centre from October to March
The graph here states the energy usage by Kingfisher Garden Centre. It is evident from the graph that December witnessed
more than $510 expenses in the energy usage (Nursey-Bray et al., 2015). From the above observation, it can be said that
Kingfisher Garden Centre has cut down the water usage and water wastage. However, the energy efficiency is witnessing an
up-down graph and the energy consumption has increased significantly in the last year. This has led to significant
consciousness among the stakeholders of the organization that states effective sustainable practices must be implemented. It
can therefore, be inferred that energy consumption must be reduced so that the organization can contribute to sustainable
practices effectively and efficiently (Marsh et al., 2017). This will create an impact on the consumers’ platform and they will be
focused on buying innovative gardening products from Kingfisher Garden Centre. This will enhance the revenue flow of the
company and will help them to earn a brand value so that they can open new stores in different regions of Australia.
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3. Goals and targets for improvement

 Based on your review of the current situation, design SMART goals for key activities such as waste, energy and
water management.
Examples
Minimise environmental impact in areas of waste, water and energy
 kWh energy use at office: reduce to under 21,000 kWh this year
 Reduce waste by 10% in each store
 Achieve carbon neutrality by 2020
Improve the local community around each store

 Work with the local primary school to create a viable food garden by 2016
Improve WHS by ….
Factors Specific Measurable Achievable Realistic Timely

Reducing √ √ √ √
environmental
impacts in the fields
of water, waste and
energy
Enhancing social √ √ √
responsibility
through sustainable
practices
Improving √ √ √
Workplace Health
and Safety
Kingfisher Garden Centre has adopted SMART goals to reach its target within the assigned time. Their primary target is to
reduce the energy and water usage, as well as decrease in the waste production. The paper waste is significant in the office bins and
the prime focus of the organization is to reduce paper wastage in the organization. The organization has target to reduce the paper
waste by 21,000 kWh by the end of 2020. Additionally, they have targeted their stores across Australia to reduce energy usage by
10%, so that they can save electricity bills from every store to maintain their promise towards sustainability. The carbon dioxide
emission is significant, as observed from the carbon footprint chart. Thus, the goal is to achieve carbon neutrality by the end of 2020.
The SMART objectives of Kingfisher Garden Centre have expanded to provide a beautiful and creative picturesque by developing
gardens. This objective was to improve the social and local community around each store (Sharifi, 2016). For this, Kingfisher Garden
Centre has decided to renovate the garden of the primary schools located around their stores. This will lead to customer attraction and
the customers will come to know about the sustainable practices adopted by the organization. Through this socially sustainable
approach, the organization will be able to generate a massive revenue flow. Additionally, Kingfisher Garden Centre has developed
significant Workplace Health and Safety policy to motivate the employees to work enthusiastically for the organization. The company
has developed health policies that are associated with healthcare benefits and thus, encouraged the workforce to work efficiently for
the organization (Willing and Pojani, 2017). As the health system of Kingfisher Garden Centre is continuously monitored and audited, it
is expected that the organization will be able to attract numerous employees for their new stores. Thus, from the SMART goals, it is
clear that Kingfisher Garden Centre has developed strategic sustainable practices that can be beneficial for the organization for the
long-term. Furthermore, the organization has re-modulated its WHS legislation for improving the workplace culture. This is believed to
enhance employee performance that can enhance organizational performance.
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4. Actions
 What framework, standard and/or ecolabel(s) will you use to support this policy? For example, TBL, ISO standards,
Fair Trade, etc. Explain what you will use and why.
 Address key policy initiatives in each of the following areas, as per the sub-headings 4.1, 4.2, 4.3 and 4.4.
The framework that is used by Kingfisher Garden Centre is the policy of TBL or Triple Bottom Line policy that focuses on the
social and environmental issues and drawbacks. The policy of Triple Bottom line focuses on the fact that in place of one singular
bottom line, the policy used by Kingfisher Garden Centre has been adapted to implement three different bottom lines that include
planet, profit and people (Gatrell et al., 2016). The profit for the company measures in amount of profit gained by distributing and
selling gardening equipments and tools. People include the social responsibility of the organization and planet includes the
environmental responsibility towards the planet.
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Waste management
 How will you improve your waste management? What strategies will be put in place?
 Include a list of the supporting policies and procedures that will need to be developed (this can be placed in the
appendix).
 The waste management in the company Kingfisher Garden Centre can be improved and developed through the
implementation of sustainability policies that are used by the company (Bunce, 2017).
The innovative strategies that are used by the company Kingfisher Garden Centre is highly useful for developing waste
management policies and implementations.
List of policies:
Environment Protection Act 1970
Environment Protection (Industrial Waste Resource) Regulations 2009
The waste management strategy includes practicing minimization of waste generation, development of recycle usage, and
contribution towards greener economy
Energy management
 How will you improve your energy management? What strategies will be put in place?
appendix).
The energy management policy forms a crucial part of the Kingfisher Garden Centre as it is highly important for the company to
establish the major roles and responsibilities of the company to conserve energy. The establishment of the energy management policy
can be strategized through the development of an annual business plan for the garden company. The responsibilities and roles of the
operators of the business of Kingfisher Garden Centre conduct a monthly energy savior policy that can be useful to consume higher
amount of energy.
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Water management
 How will you improve your water management? What strategies will be put in place?
appendix).
The policy and procedure for water management is extremely significant for the company (Jacobs et al., 2016). Through the water
management, Kingfisher Garden has been able to save water that is highly regarded and crucial in the water management for the
garden company. The company needs to use sprinkler system to sustain the business of gardening at a lower rate by using the ground
water to water the plants effectively and thereby use the strategy to further expand their area of business by the cost cutting efficacy of
the system.
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Purchasing
 How will you improve your purchasing decisions? What strategies will be put in place?
appendix).
 Include a calculation of the cost/saving return on investment (payback period) for one of the initiatives mentioned in
heading 4.1, 4.2, 4.3, 4.4.
Example
Include a ‘green procurement or purchasing’ checklist for staff to use when making purchasing decisions (can
include in the appendix and reference to it here). Refer to the CERES website for
www.sustainability.ceres.org.au or do a general internet search for ‘CERES green purchasing’.
Note: If you prefer, the supporting procedures for waste, energy, water and purchasing can be put into a table
and included in the appendix.
The purchasing decision is helpful for the whole company is effective in understanding the ways in which the business operation can
be effectively pulled out through the identification of specific strategies (Henderson et al., 2019). The green procurement and
purchasing checklist is a major part that can be helpful for the staff of Kingfisher Garden Centre to make the purchasing decisions with
proper implementation of the ideas through understanding of specific environmental impacts. The green purchasing procurement can
be developed by the company through specific long-lasting strategies and understanding of the energy and water conservations and
decreased rate of green house emissions.
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Action plan
 Who is to do what, when, where and how? Display your action plan in a table.
Supply of Resources Days Required Gross Revenue

Tools and Equipments 2 weeks $3400
Sustainability Resources 3 weeks $3521
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Roles and responsibilities
 Explain the key roles or positions in implementing and monitoring the policy and what the responsibilities of all staff
are.
 Create a responsibility matrix. Also see item 5.2.
Example
Various positions in the organisation have roles, responsibilities and authorities for managing environmental
aspects, action plans, programs and controls. All of these roles, responsibilities and authorities are
documented in the responsibility matrix (refer to appendix X).
Key Roles and Positions in implementing and monitoring the policy and what the responsibilities of all staff
Attending the company operations (Beatley, 2015).
Monitoring important policies
Communicating with the employees
Responsibility Matrix
Role/Posi Name Responsibilities Competency Training Planning
tion Needs Dates
Manager Ted Tally Participating in Business Policy 30 July

Management Administrator Awaren 2020
Review ess
Competence training and awareness

 Note the specific training undertaken by roles and key areas in your training plan and how training is documented
and updated. Include this on the responsibility matrix.
Example
Positions and roles which have responsibility for an activity, product or service that has the potential to cause
a significant environmental impact are also included in the responsibility matrix along with skills requirements
of each position and role. Address: Level 2, 266 Brunswick Street, Fortitude Valley, QLD 4006 Phone: 07 30757099
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The training and development programs are highly required in the processing of the proper working functions in the Kingfisher
Garden Centre. The requirement of skills and competency in terms of understanding the environmental requirements are very crucial
in the company for proper comprehension of the ways in which the employees can be trained. The competency levels of the
employees are extremely useful in understanding the ways of employee development in Kingfisher Garden Company. The company is
able to determine the specific training sessions that are required in the operations of the Kingfisher Garden Company. The
competency training is therefore useful to identify the specifications of the Kingfisher Garden Company.
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Responsibility matrix and training register for X (this may be located in the appendix)
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Communication with stakeholders
 How is your policy communicated to stakeholders? Clearly note how this is achieved.
Example
External stakeholders
 Sustainability action employee groups
 Annual sustainability report
Internally (employees)
 Monthly staff meetings
 Company intranet and noticeboards
 Training …
 Identify any potential barriers to the successful communication of your policy and how you will address them.
Communication with External Stakeholders

 Sustainability and communication actions within the groups of employees
 Sustainability Reports
Communication with Internal Stakeholders
 Meeting of the monthly employees
 Training and requirement of the employees in generating higher competency skill in garden industry
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Compliance
 Note how the sustainability plan is reviewed and evaluated for compliance.
 Explain the importance of continuous improvement and how this is achieved.

Compliance is necessary as it helps Kingfisher Garden Centre to enhance the sustainability practices to
establish a secured position in the Australian market. The sustainability plan can be reviewed either
yearly or quarterly by analyzing the progress made in the sustainable practices. Additionally, a
responsibility matrix can be used to analyze the duties and responsibilities that can be beneficial for the
organization (Tapsuwan et al., 2018). Continuous improvement is required in the sustainability
approaches so that the organization can attract new and potential customers to uplift their business
processes. Moreover, to maintain the standards of accreditation certificate, it is necessary that Kingfisher
Garden Centre prove its compliance with the necessary codes and legislation. Thus, an auditing system
is implemented so that continuous improvement in the sustainable approach can be monitored. The
compliance is set by the organization so that it aligns with the ISO standards set by the government.
Thus, continuous improvement is needed to eradicate the root cause of any issues rising during the
application of compliance strategy. It will help Kingfisher Garden Centre to enhance the prevention Action
to avoid threats to sustainability.
Monitoring
 How will you monitor progress?
 Include a data collection and monitoring plan (as a table or include in the appendix).
 Discuss how you will measure the success of your policy initiatives.
Formal monitoring process can be implemented involving quantitative data analysis. This helps the company to evaluate its
performance in the competitive market. This monitoring can be applied either on a daily or monthly basis. It is evident that
Kingfisher Garden Centre has developed an audit system that helps the organization to review on a quarterly status their
sustainable performances (McFarlane et al., 2018). The energy consumption can be quantitatively monitored by implementing
the indicator of Total Greenhouse gas emission. This can be effectively measured by supplier bills or Smart meters. The
acquired data can be measured with the help of spreadsheets or Smart meter data. The environment coordinator is asked the
survey questions that were reported in Annual Sustainability Report of Kingfisher Garden Centre and the Quarterly Energy
report. The paper waste can be measured using photocopier data usage report and Team leader of the sustainable project
was questioned regarding this. Besides this, the water use can be measured using Supplier bills and Sub meters that can
monitor the peak of water utilization. The success of the policy initiative can be measured by the surveyors provide a positive
response to the survey questionnaires.
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 This is where you would analyse the data collected over a period of time and make recommendations for how you
would improve your results.
 Compile and analyse data to support your comments. Include supporting graphs, tables, etc.
 Answer these questions:
Energy usage
The targets set for attaining decrease in energy usage are not fully attained. It is evident that energy usage
has increased in the last year and hence, sustainability must be effectively attained. Thus, it is predicted that
shareholders support will enhance the sustainability performance of the organization.
The baseline data for water usage has been reduced when compared with the data of the year 2016.
However, the carbon footprints are still under query and it is recommended that decrease in the carbon
emission will lead to sustainable target.
The benchmark set for water usage is somewhat attained. However, energy reduction is still under a turmoil
phase. Kingfisher Garden Centre has evident a significant decrease in energy reduction in the last years,
however, the consumption has significantly increased in the current year.
4 What recommendations would you make to improve results?
Kingfisher Garden Centre is recommended to use eco-friendly approaches to cut down the carbon demands.
This will help the organization to enhance the revenue flow by attracting huge customers.
Water usage
The targets were fulfilled by the organization and the benchmark was attained. According to the audit review,
the water usage was reduced.
The organization has somewhat attained the baseline data as evident from the suppliers bills provided by
Wiley Water Ways.
The benchmark has already set by the organization but the sustainable attainment is still under processing.
The water utilization can be reduced from installing innovative machines that will acquire water from other
means like heat and vapor.
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8. Reference list
 Include a list of sources accessed in the research of your policy. These can include websites, reports, textbooks,
journal articles.
Date effective:
Review date:
Author (your name):
Beatley, T., 2015. Planning for sustainability in European cities: A review of practice in leading cities. In The City
Reader (pp. 536-547). Routledge.
Bunce, S., 2017. Sustainability policy, planning and gentrification in cities. Routledge.
Courvisanos, J. and Boavida, M., 2017. Review of the roadmap for sustainable development in Timor-Leste: an economic policy
report (Doctoral dissertation, Federation University Australia).
Gatrell, J.D., Jensen, R.R., Patterson, M.W. and Hoalst-Pullen, N. eds., 2016. Urban Sustainability: Policy and
Praxis (Vol. 14). Springer.
Guitart, D.A., Byrne, J.A. and Pickering, C.M., 2015. Greener growing: assessing the influence of gardening practices on the
ecological viability of community gardens in South East Queensland, Australia. Journal of Environmental Planning and
Management, 58(2), pp.189-212.
Henderson, K., Lock, K. and Ellis, H., 2019. The Art of Building a Garden City: Designing New Communities for
the 21st Century. Routledge.
Jacobs, K., Lebel, L., Buizer, J., Addams, L., Matson, P., McCullough, E., Garden, P., Saliba, G. and Finan, T.,
2016. Linking knowledge with action in the pursuit of sustainable water-resources management. Proceedings of
the National Academy of Sciences, 113(17), pp.4591-4596.
Kusakabe, K., Shrestha, P., Kumar, S. and Nguyen, K.L., 2015. Pathways to sustainable urban tourism: Garden houses in Hue,
Vietnam. International Journal of Sustainable Society, 7(3), pp.286-303.
Low, N., Gleeson, B., Green, R. and Radovic, D., 2016. The green city: sustainable homes, sustainable suburbs. Routledge.
Marinova, D., Sarker, A. and Bornman, J., 2019. A framework for integrating agriculture in urban sustainability in Australia. Urban
Science, 3(2), pp.1-16.
Marsh, P., Gartrell, G., Egg, G., Nolan, A. and Cross, M., 2017. End-of-life care in a community garden: findings from a participatory
action research project in regional Australia. Health & place, 45, pp.110-116.
McFarlane, J., Blackwell, B. and Mounter, S., 2018. Good Gardening for a Perennial Economy: What's the Optimal Growth Path for a
Regional Economy?. The Journal of Developing Areas, 52(1), pp.29-44.
Moore, T. and Doyon, A., 2018. The uncommon nightingale: sustainable housing innovation in Australia. Sustainability, 10(10), p.3469.
Nursey-Bray, M., Parnell, E., Ankeny, R.A., Bray, H. and Rudd, D., 2015. Community gardens as pathways to community resilience?:
Reflections on a pilot study in Adelaide, South Australia. South Australian Geographical Journal, 113, p.13.
Sharifi, A., 2016. From Garden City to Eco-urbanism: The quest for sustainable neighborhood development. Sustainable Cities and
Society, 20, pp.1-16.
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Tapsuwan, S., Mathot, C., Walker, I. and Barnett, G., 2018. Preferences for sustainable, liveable and resilient neighbourhoods and
homes: A case of Canberra, Australia. Sustainable cities and society, 37, pp.133-145.
Willing, R. and Pojani, D., 2017. Is the suburban dream still alive in Australia? Evidence from Brisbane. Australian Planner, 54(2),
pp.67-79.
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Candidate task checklist
To be completed by the candidate.
This is a tool to assist you when submitting your assessment tasks.
You must complete the following tasks for this assessment Have you
completed
this task?
Developed a policy using the template provided. It should be fully typed
and include:
1. Cover or title page Yes No
2. Table of contents
3. Body – with headings and numbering systems
4. References: list sources of information and research
5. Appendix: flow chart of the grievance procedure
Policy scope Yes No

Defined the term sustainability and identified the purpose or aim of the
sustainability policy.
Key stakeholders Yes No

Explained the importance of stakeholder management and identified
primary and secondary stakeholders.
Important issues and challenges faced by the business

Provided an overview of the important issues and challenges Kingfisher Yes No
Garden Centre could face regarding sustainability.

Identified why sustainability is important to the business. Yes No
Vision
Provided a succinct statement on the vision of a sustainable future for the Yes No
company.
Values Yes No
Identified the commitment to sustainability the company wishes to make
by including several key statements about its values.
Legislation Yes No
Key legal obligations in regards to sustainability identified.
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completed
this task?
Yes No
A list (register of legal requirements) included in the appendix.
Data presentation
Yes No
Presented data for water and energy in accurate graphs and charts.
Goals
Yes No
Goals for energy, water, and waste management determined.
Yes No
Goals are SMART (specific, measurable, achievable, relevant and time
framed).
Goals addressed the broad objectives of sustainability: environmental, Yes No

social and financial.
Task 3: Actions
Identified and explained the framework, standard/s and/or ecolabel(s) Yes No

used to support the policy and why they were selected.
Waste management
Identified strategies to improve waste management practices within the Yes No
business.
Energy management
Identified strategies to improve energy management practices within the Yes No
business.
Water management
Identified strategies to improve water management practices within the Yes No
business.
Purchasing
Identified strategies to improve purchasing decisions within the business. Yes No
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completed
this task?
Included a green procurement or purchasing checklist for staff to use Yes No

when making purchasing decisions.
Calculated the cost/saving return on investment (payback period) for one Yes No
of the initiatives mentioned in actions for waste, water, energy or
purchasing.
Listed the supporting policies and procedures for each of the key areas of Yes No
waste, water, energy and purchasing (included in appendix or within each
key area).
Produced one procedure to support a policy initiative and included it in the Yes No
appendix.
Task 4: Action plan
Action plan
Yes No
According to actions and initiatives described in Task 3, created an action
plan identifying what is to be done, when, who is responsible, when it will
be achieved and how.
Overviewed your role and other key positions responsible for the successful Yes No
implementation of the policy.
Created a responsibility matrix (located in the appendix) which identified Yes No

training and support needed for each role to achieve policy goals.
Outlined how the policy will be communicated to both external and internal Yes No
stakeholders.
Identified how the sustainability plan will be reviewed and evaluated for Yes No
compliance.
Explained the importance of continuous improvement and how the process Yes No
applies to the policy.
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completed
this task?
Review and evaluation
Presented your data in a graph or chart format and responded to the Yes No
questions.
Energy usage
Responded to the questions. Yes No
Water usage Yes No

Responded to the questions.
Yes No
Included a list of sources accessed in the research of your policy.
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Assessor information
Assessment must be conducted in a safe environment where evidence
gathered demonstrates consistent performance of typical activities
experienced in the general administration field of work and include:
access to an actual workplace or simulated environment

access to relevant legislation/standards/guidelines
Assessment access to a range of workplace documentation and personnel,
conditions information and resources
access to reports from other parties involved in the development and
implementation of policy
evidence which is collected over time involving formative and
summative assessment
evidence which is relevant to the particular workplace role, including
work area, equipment, systems and documentation.
This assessment requires the candidate to develop a sustainability
policy with supporting procedures.
The candidate must complete the report to the competency standards

listed in the assessor checklist provided as per the unit of competency.
Assessor instructions
To assist in clarification, the candidate may discuss the content or
context of the report with their assessor, workplace mentor or
management.
This assessment forms one component of the candidate’s overall

assessment outcome.
Reasonable adjustments can be made to the assessment process to

ensure individual candidates are not disadvantaged.
Reasonable adjustment is the process of adjusting or changing

assessments for candidates with special needs and takes into account
Reasonable any equity principles. Examples can include a candidate demonstrating
adjustment of a work process rather than being asked to explain it in writing, being
assessment given extra time to complete assessments, or receiving extra support.
Reasonable adjustment can be made as long as competence is not
compromised.
The candidate must discuss and seek approval from their assessor
prior to submitting an alternative assessment.
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Assessor checklist
To be completed by the assessor.
Candidate’s name:
Did the candidate successfully Assessor comments Completed

demonstrate evidence of their ability to do
the following?
Developed a policy using the template
provided. It should be fully typed and
include:
1. Cover or title page

2. Table of contents Yes No
3. Body – with headings and
numbering systems
4. References: list sources of
information and research
5. Appendix: flow chart of the
grievance procedure
Produced a report that is accurate in

detail, clear in meaning and complete. Yes No
Policy scope
Defined the term sustainability and Yes No
identified the purpose or aim of the
sustainability policy.
Key stakeholders
Explained the importance of Yes No
stakeholder management and
identified primary and secondary
stakeholders.
Important issues and challenges
faced by the business
Provided an overview of the important Yes No
issues and challenges Kingfisher
Garden Centre could face regarding
sustainability.

Identified why sustainability is Yes No
important to the business.
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the following?
Vision
Provided a succinct statement on the
vision of a sustainable future for the Yes No
company.
Values
Identified the commitment to Yes No
sustainability the company wishes to
make by including several key
statements about its values.
Legislation Yes No
Identified key legal obligations in
regard to sustainability.
Yes No
Included a list (register of legal
requirements) in the appendix.
Data presentation
Presented data for water and energy Yes No
in accurate graphs and charts.
Goals
Determined goals for energy, water, Yes No
and waste management.
Goals are SMART (specific, Yes No

measurable, achievable, relevant and
time framed).
Goals addressed the broad objectives Yes No

of sustainability: environmental, social
and financial.
Task 3: Actions
Identified and explained the
framework, standard/s and/or Yes No
ecolabel(s) used to support the policy
and why there were selected.
Waste management
Identified strategies to improve waste Yes No
management practices within the
business.
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the following?
Energy management
Identified strategies to improve Yes No
energy management practices within
the business.
Water management
Identified strategies to improve water Yes No
management practices within the
business.
Purchasing
Identified strategies to improve
purchasing decisions within the Yes No
business.
Included a green procurement or Yes No

purchasing checklist for staff to use
when making purchasing decisions.
Calculated the cost/saving return on

investment (payback period) for one Yes No
of the initiatives mentioned in actions
for waste, water, energy or
purchasing.
Listed the supporting policies and
procedures for each of the key areas Yes No
of waste, water, energy and
purchasing (included in appendix or
within each key area).
Produced one procedure to support a Yes No

policy initiative and included it in the
appendix.
Task 4: Action plan

Action plan
According to actions and initiatives
Yes No
described in Task 3, created an action
plan identifying what is to be done,
when, who is responsible, when it will
be achieved and how.
Yes No
Presented the action plan
professionally.
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the following?

Overviewed their role and other key
positions responsible for the Yes No
successful implementation of the
policy.
Created a responsibility matrix
(located in the appendix) which Yes No
identified training and support needed
for each role to achieve policy goals.
Outlined how the policy will be

communicated to both external and Yes No
internal stakeholders.
Identified potential barriers to

successfully communicating the policy Yes No
and how they would be overcome.
Identified how the sustainability plan

will be reviewed and evaluated for Yes No
compliance.
Explained the importance of

continuous improvement and how the Yes No
process applies to the policy.
Review and evaluation

Presented the data in a graph or chart Yes No
format and answered the questions.
Energy usage Yes No

Water usage Yes No

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Final Bsbsus501 Student Assessments.

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Final Bsbsus501 Student Assessments.

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BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY

Gamma Education & Training

STUDENT NAME: ………………………………………………………………….

BSBSUS501 DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY

Assessment Information for students

How You Will Be Assessed

What if you disagree on the assessment outcome?

What if I believe I am already competent before training?

How should I format my assessments?

How long should my answers be?

Short Answer 4 typed lines = 50 words, or

How should I reference the sources of information I use in my assessments?

Assessment Method Satisfactory Result Non-Satisfactory Result

Answers address the question in Answers do not address the

ASSESSMENT 1A: SUSTAINABILITY

1.1 .............................................................................................................................Key stakeholders 18

1.2 .............................................................. Important issues and challenges your business faces 18

1.3 .......................................................................................................... Responsibility or duty to act 19

1.4 ............................................................................................... Legislation mandating compliance 19

1.5 ................................................................................................................................................ Vision 20

2. ....................................................................................... Overview of current situation 21

3. ............................................................................. Goals and targets for improvement 22

4.1 .............................................................................................................. Waste management 23

4.2 ............................................................................................................. Energy management 23

4.3 ............................................................................................................... Water management 24

4.5 ............................................................................................................................. Action plan Error!

5. .......................................................................................... Communication and review 26

5.1 .............................................................................................................. Roles and responsibilities 27

5.2 .......................................................................................... Competence training and awareness 27

5.3 ................................................................................................Communication with stakeholders 29

6. .......................................................................................... Monitoring and compliance 30

6.1 ...................................................................................................................................... Compliance 30

6.2 ........................................................................................................................................ Monitoring 30

7. .................................................................................................. Review and evaluation 31

INSTRUCTIONS (for all assessments)

Candidate assessment guide and evidence

You are required to do the following.

1. Cover or title page

Task 1: Policy scope

Task 2: Overview of current situation and set goals for improvement

Energy provider: Fossil Fuels Inc.

Ratings Benchmark without cooling towers

[Source: www.sydneywater.com.au, accessed February 2015.]

Water provider: Wiley Water Ways

Task 4: Action plan

Task 5: Communication and review

5. Communication and review

6. Monitoring and compliance

7. Review and evaluation

Submit your report once tasks 1 to 5 are complete.

Water usage (Year 2)

Important issues and challenges your business faces

Responsibility or duty to act

Legislation mandating compliance

The key objectives of the … legislation include …

Graph 1: Energy consumption of Kingfisher Garden Centre from October to March

3. Goals and targets for improvement

Improve the local community around each store

Factors Specific Measurable Achievable Realistic Timely

Supply of Resources Days Required Gross Revenue

Manager Ted Tally Participating in Business Policy 30 July

Competence training and awareness

Communication with External Stakeholders