Solution Sheet

An efficient
customer welcome
Quality customer welcome:
an asset for your business

In business, a telephone call is often the first point of contact.

Alcatel-Lucent Enterprise customer welcome applications allow all employees to
provide quality customer service. Teams can more easily transform the first contact
into a sustainable and recurring business relationship.

Why do you need to ensure quality customer greetings?

70%
OF MOBILE SEARCHERS CALL
94%
OF NEW CUSTOMERS WHO
75%
OF CUSTOMERS HAVE
A BUSINESS DIRECTLY FROM CANNOT REACH A BUSINESS TROUBLE REACHING
SEARCH RESULTS(1) DO NOT CALL BACK(2) A BUSINESS CONTACT(3)

(1) Source Google/Ipsos: https://www.thinkwithgoogle.com/research-studies/click-to-call.html

(2) Source information cited from uk-telecoms.com
(3) Source: http://fr.slideshare.net/helpscout/75-customer-service-facts-quotes-statistics
How many external calls does your company receive?
Wouldn’t it be great to turn them into business opportunities?

The Alcatel-Lucent 4059 Extended Edition Attendant View free or busy lines: The attendant can quickly see if
Console application allows attendants to route calls the desired contact is already online, regardless of where
from their computer to the right person, and it offers they are located. At any time, a voice message or an
a personalized welcome. email can be sent to remind the contact to call back.

The virtual, or automated attendant can complement the

human operator, or it can be used alone. It offers a voice
greeting beyond business hours. It can manage a large
number of calls and route the caller to the right services,
thereby decreasing the waiting time for the external caller,
and providing qualified calls to the employees.

Web interface for call routing and voice prompt

management: Studio quality prompts are always
up-to-date because the graphical interface does not
require IT support to add or update a new voice guide.

4059 Extended Edition Attendant Console

Manage and ease of use: Large areas of the

application are dedicated to call handling and call
queuing, enabling a large volume of calls to be managed.
Commands are executed via the mouse or keyboard
shortcuts. The ability to customize the interface allows Virtual attendant
the attendant to work more comfortably and efficiently.

Mutual help: The application provides easy access

to enter and exit attendant groups. These groups can
automatically route calls to people likely to respond
if the main operator is not available.

Telephones and applications that ensure successful customer relationships

Personalized customer Quality welcome: Increased responsiveness of teams

welcome every call is answered working with external contacts

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