Académique Documents
Professionnel Documents
Culture Documents
Registered problem and Long Term Corrective Long Term Corrective Long Term Corrective
Short Term Corrective Action developed but not Action implemented. Action confirmed effective.
Action in place in house. implemented. Monitoring/evaluating Problem closed.
effectiveness.
Prepare for Problem Solving - Is an Emergency Response Action Needed?
Does the problem warrant/require an 8D? If (If needed document actions in Action Item Table)
0 so comment why and proceed.
Customer(s)/ Machine:
List all of the data and documents that might help you to
define the problem more exactly?
Who first observed the problem? Who did not find the problem?
Who
(internal/external)
What type of problem is it? What does not have the problem?
Where was the problem observed? Where could the problem be located but is not?
Where
Where does the problem occur? Where else could the problem be located but is
not?
When was the problem first noticed? When could the problem have been noticed but
was not?
When
Quantity of problem? How many could have the problem but don’t?
Much/
Many
How
How Much is the problem causing in dollars, How big could the problem be but is not?
people, & Time?
What is the trend (continuous, random, What could the trend be but is not?
cyclical)?
Often
How
Problem Description - Combine the relevant information, this will be your Problem
Description
2C
Interim Containment Actions - Temporary actions to contain the problem and “fix”
3 until permanent correction is in place. (Note: Validate that the action taken works).
Note on Diagram(s) circle the most likely contributors (3 max) from each side.
4B 5 – Why Analysis
Ask – Why did this happen?
Validation - Implement and validate to ensure that corrective action does “what it is supposed
6 to do.” Detect any undesirable side effects. Document this on the Action Item Table. Return to root
cause analysis, if necessary.
Address Similar Systems - List similar systems. Assign Action Item and Individual
7A to Follow Up to correct products/ machine with the potential for the same defect.
Completion Date
Check if
Document Assignee
Applicable
Planned Actual
Control Plans
QA Inspection Forms
PM Procedure(s)
Job Descriptions(s)
Congratulate Your Team! - Use all forms of employee recognition and document
8 as necessary. Celebrate successful conclusion of the problem solving effort. Formally disengage
the team and return to normal duties.
Registered problem and Short Term Long Term Corrective Action Long Term Corrective Action Long Term Corrective Action
Corrective Action in place in house. developed but not implemented. implemented. Monitoring/evaluating confirmed effective. Problem closed.
effectiveness.
Note: Copy this page and attach as often as necessary