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Corporate Real Estate Services (CRES EO) has primary responsibility for identifying, monitoring,
reducing and reporting environmental impacts from our physical assets and internal activities.
QBE European Operations began to compile environmental key performance indicator data during
2007. Since 2008, CRES EO has developed and implemented a management system throughout all 78
of our European offices, now covering more than 2,600 QBE employees in 17 countries.
This system monitors a range of environmental key performance indicator data including: energy and
water consumption, business travel (air, rail and company vehicles) and fugitive losses of refrigerants
from systems owned or controlled by QBE. Since its introduction, we have continuously sought to
improve the system:
• We work with a qualified and experienced external consultant on an on-going basis, as this
allows quarterly data assurance;
• The scope of reporting was expanded in 2009 to include reporting of office paper consumption.
• QBE’s European Operations Environmental Reporting format was adopted as standard by
QBE Group and applied globally throughout the company at the start of 2010.
Data is used for public reporting, to support decision making and help identify opportunities to improve
environmental management: