P O S I T I O N R E S U LT S D E S C R I P T I O N

Job Title : MT-BRANCH HEAD Department : Sales Operations Dept. Effective

Date : 09-2013
Job Level : Supervisor Designation : MT-Branch Head

Incumbent :

Relationship :
Reports to : Senior Area Manager (Functionally and Administratively)

Relates to : Co-BMs, Department Heads, Branch Personnel

Job Specification :

 Sex : Male/Female Age : 30 up years old Education :

Graduate of Business Course or
A
ny Related Course
 Experience required – At least 2 years experience in sales and marketing functions.

 Job Related/Technical Competence -Computer literate (MS Office Application)

 General/Business Competence-Proficient -Above Average communication skills (oral &

written)

 Personal and Social Competence - Approachable; Flexible; Customer service oriented;

Can work under pressure
- Aggressive; Creative
- People Management; Ability to coach, counsel and mentor
Job Purpose Responsible for overall supervision of assigned branch for operating results and the
: implementation of standard store practices and the company’s guidelines, policies and
procedures.
Provides leadership and motivation within the store to promote a culture reflective of the
company’s core values, mission and vision.
Ensures 100% attainment of sales targets and the company’s goals and objectives.
Key Result Functions Key Performance Results Evaluation
Areas Measures
Store  Ensures proper execution of Store operations are Satisfactory store
Management store policies and performed efficiently conditions,
guidelines. and effectively. customer service
 Ensures store conditions at and consistency on
its required satisfaction and Store performance execution of the
orderliness of the premises. and implementation of company’s
operations guidelines, standard policies
 Sees to it that stocks
policies and and procedures
availability, visual
procedures.
merchandising, and
cleanliness are well
maintained.
 Coordinates with store
personnel in identifying
store inefficiencies and
develops sound plans for
resolution.
 Communicates regularly
with Area Manager on store
performance and
recommends action plans to
increase sales.

Sales  Always on the look-out of Attainment of branch

Operations competitor’s activities and sales targets and the
Management communicates with Area company’s goals and
 Manager on suggestive objectives.
remarks.
 Prepares plans & programs Awareness on current
in sustaining sales & profit market trends.
level
 Monitors store sales Abreast of product
performance vis-à-vis and price offerings.
targets/objectives.
 Maintains customer
relations and attends to
after sales service which
includes prompt delivery
services and repairs of units.
 Sees to it that sales
promotions and marketing
activities are implemented
as directed.
 Initiates local store
marketing that will “tailor
fit” target market in the
area.
 Taps new
corporate/institutional
accounts to expand market
base.
Asset  Ensures proper inventory Responsibility and Full and total
Management control and handling of accountability for cash, responsibility for
stocks and fixed assets. materials/equipments, the management of
 Maintains minimum level of stocks and confidential company’s assets
stocks inventory appropriate records of the company. under his direst
to the requirements of the area.
branch. No discrepancy in
 Ensures that order and stock inventory.
security controls are in
 place.
 Ensures that moneys are
accounted for and properly
safe keep by the custodian.

Personnel  Assesses staffing needs. Formal and informal

Management  Ensures discipline, promotes management of store
and store morale and personnel.
Development administers sales decorum.
 Approves day-off and leaves Performance
management.
of store personnel.
 Coordinates with HR on Focuses on trainings
identifying and selection of and developing the
qualified candidates to meet skills necessary for
staffing needs. future promotion.
 Performs work evaluation
and recommends promotions Improve on feedback
and/or necessary course of mechanism.
action.
 Communicates regularly Maximize manpower.
with his sales and counter
personnel to ensure smooth
flow of day-to-day
operations.
 Conducts coaching and
counseling as deemed
necessary.
 Trains and develops his store
personnel for career
advancement.
Other  Performs other functions Multi-tasking
Functions that may be assigned
from time to time by the
immediate superior.

: __________________________
Job Holder

LAILANI S. CARIÑO : __________________________

Branch Operations Manager