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Completed on Saturday, January 19, 2019, 12:25 AM
Time taken 1 min 53 secs
Points 5.00/5.00
Grade 10.00 out of 10.00 (100%)
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Which of the following is not one of the reasons for information deficiencies?
Select one:
a. Data silos
b. Lost or bypassed data
c. Distributed systems
d. Non-standardized data formats
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Question 5
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The terms “data”, “information” and “knowledge” have specific meanings. With regard to a
customer satisfaction application used in the automobile industry, which of the following is an
example of information?
Select one:
a. The ability to create a program that provides rewards for dealerships with high levels of
customer satisfaction and corrective action plans for dealerships that have low levels of
satisfaction.
b. The Web-based application that collects and stores records of customer satisfaction surveys
and allows dealerships to view their data.
c. Reports that summarize ratings for a specific dealership including a calculation of the average
rating across all survey questions and a calculation of summary statistics for groups of questions
that correspond to important dimensions such as dealership staff, satisfaction with product,
quality of service and so on.
d. Records containing numerical ratings from customer surveys completed online after each visit
to a dealership.