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Aspects Details
1. Introduction According to an article by Ranjit Singh Malhi ,the author said
 Creating and sustaining a quality culture is prerequisite for
ensuring a continuous flow of quality products and services.
 Successful and enduring and enduring organization has a
culture that creates and sustains a work environment that is
conducive to long-lasting quality improvement.
2. Brief summary  In this article , the author said quality culture should be
creating and sustaining.
 Quality culture must have in every company to get high quality
products and services.
 It is emphasis into two factors which are organizational culture
and quality culture.
3. Discussion  According to PAD256 manual book, Introduction to Public
Sector Quality Management, it stated that to sustain quality
culture there are five points which are maintain an awareness
of quality, as a key cultural issue, make sure that there are
plenty of evidence of management leadership, empower
employees and encourage self development and self-initiative,
keep employees involved and recognize, and reward the
behaviors that tend to nurture and maintain quality culture.
 It is different with the article by Ranjit Singh Malhi, the article
shows there are eight major step s to maintain quality culture
 It start from recognizing the need for change, diagnosing
existing culture, determining desired culture, communicating
desired culture, modelling of desired culture, conducting
appropriate training, reinforcing desired behavior and
evaluating progress towards desired culture.
4. Conclusion  Creating and sustaining a quality culture that facilitates
continuous change and improvement is crucial for long term
organizational success.
 It is highly important to ensure that the desired culture is
compatible with organizational strategy.
 Based on manual book and article, we think that points of
sustaining quality culture is better than manual book.
 It is because, in article it shows several major steps to creating
and maintaining quality culture.