1
Canon iR Advance 500 Trouble Error Codes List
Code Description
Fixing Assembly low temperature error
The detected temperature of the Fixing
E000-
Main Thermistor (THM1) failed to reach
0001
the specified temperature at the fixing
start control.
Fixing Assembly high temperature error
E001- The Fixing Main Thermistor (THM1)
0000 detected 250 degrees C or higher for
200msec or longer on end.
Fixing Assembly high temperature error
(hardware detection)
E001- The hardware circuit detected
0001 overheating of the Fixing Main Thermistor
(THM1) or Fixing Sub Thermistor (THM2)
for 30msec or longer on end.
Remedy
1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
 2
Fixing Assembly high temperature error
E001- The Fixing Sub Thermistor (THM2)
0002 detected 295 degrees C or higher for
200msec or longer on end.
Fixing Assembly temperature rise error
1. The Fixing Main Thermistor (THM1)
detected the temperature of lower than
115 degrees C for 400msec or longer on Assembly. (Connection error of the
end 6.0 seconds later after detecting 100 Drawer, connector disconnection,
E002-
degrees C.
0000
2. The Fixing Main Thermistor (THM1)
detected the temperature of lower than
150 degrees C for 400msec or longer on Assembly.
end 6.0 seconds later after detecting 140 4. Replace the Fixing Assembly.
degrees C.
E003- Fixing Assembly temperature decrease
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Perform the following to clear the
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Perform the following to clear the
 3
0000 error (during printing)
1. The Fixing Main Thermistor (THM1)
detected the temperature of lower than
80 degrees C for 200msec or longer on
end.
2. The Fixing Sub Thermistor (THM2)
detected the temperature of lower than
60 degrees C for 200msec or longer on
end.
Thermistor disconnection detection error
E004- The disconnection of the thermistor
0000 connector was detected for 30msec on
end.
Main Motor (M2) rotation error
The lock signal was not detected for 2.0
E010-
seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.
Main Motor (M2) rotation error
The lock signal was not detected 5 times
E010-
in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).
Waste Toner Motor (M3) rotation error
E013- The same level of the lock signal was
0000 detected 375 times in a row while
detecting the signal every 2msec.
error: COPIER > FUNCTION >
CLEAR > ERR in the Service Mode;
then, turn the power switch to OFF
and then ON.
2. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
3. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
4. Replace the Fixing Assembly.
5. Replace the AC Driver PCB
(PCB4).
6. Replace the DC Controller PCB
(PCB1).
1. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection,
open circuit)
2. Check the connection between the
AC Driver PCB (PCB4) and Fixing
Assembly.
3. Replace the Fixing Assembly.
4. Replace the AC Driver PCB
(PCB4).
5. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Main Motor (M2) and the
DC Controller PCB (PCB1).
2. Replace the Main Motor (M2).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Main Motor (M2) and the
DC Controller PCB (PCB1).
2. Replace the Main Motor (M2).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Waste Toner Motor (M3)
and the DC Controller PCB (PCB1).
2. Replace the Waste Toner Motor
 4
* If paper is being fed, the error occurs
after the paper has been delivered.
Fixing Motor (M1) rotation error
The lock signal was not detected for 2.0
E014-
seconds while detecting the signal every
0001
100msec since starting the drive of the
motor.
Fixing Motor (M1) rotation error
The lock signal was not detected 5 times
E014-
in a row for 500msec while detecting the
0002
signal every 100msec during driving
(after the lock signal detection).
Fixing Motor (M1) pressure release error
The pressure release of the Fixing
E014-
Assembly was not detected for 3.0
0003
seconds during the pressure release
drive.
Fixing Motor (M1) pressurization error
E014- The pressurization of the Fixing
0004 Assembly was not detected for 3.0
seconds during the pressurization drive.
Detection of the toner clog between the
Hopper Unit and the Developing
Assembly
When the Developing Assembly Toner
E020-
Sensor (TS2) detected “toner-absent”
0000
and the Hopper Toner Sensor (TS1)
detected “toner-present”, the Developing
Assembly Toner Sensor (TS2) did not
detect “toner-present” though the Hopper
(M3).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
2. Replace the Fixing Motor (M1).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Fixing Motor (M1) and
the DC Controller PCB (PCB1).
2. Replace the Fixing Motor (M1).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
3. Replace the Fixing Motor (M1).
4. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Fixing Pressure Release
Sensor (PS18) or the Fixing Motor
(M1) and the DC Controller PCB
(PCB1).
2. Replace the Fixing Pressure
Release Sensor (PS18).
3. Replace the Fixing Motor (M1).
4. Replace the DC Controller PCB
(PCB1).
1. Check the rotation of the Hopper
Motor Gear. (If it is rotating, the
sensor may not be detecting
correctly. In that case, perform the
following to supply toner to the
Developing Assembly: COPIER >
FUNCTION > INSTALL > TONER-S
in the Service Mode.)
2. Replace the Developing Assembly.
 5

Motor (M6) rotated by 194 times at 3. Replace the Hopper Unit.

intervals of 1.0 second with having turned 4. Replace the DC Controller PCB
on the Developing Cylinder Clutch (CL2). (PCB1).
* If paper is being fed, the error occurs
after the paper has been delivered.
 6

Code Description Remedy

Disconnection of the Developing Assembly
Toner Sensor (TS2)
1. Check the connector
1. At normal speed: The Developing
connection between the
Assembly Toner Sensor (TS2) signal was
Developing Assembly and the
detected 7500 times in a row at intervals of
E024- DC Controller PCB (PCB1).
100msec.
0001 2. Replace the Developing
2. At low speed: The Developing Assembly
Assembly.
Toner Sensor (TS2) signal was detected 4500
3. Replace the DC Controller
times in a row at intervals of 100msec.
PCB (PCB1).
* If paper is being fed, the error occurs after
the paper has been delivered.
Connector disconnection of the Hopper Toner 1. Check the connector
Sensor (TS1) connection between the
The connection signal of the Hopper Toner Hopper Unit and the DC
E025-
Sensor (TS1) was not detected 10 times in a Controller PCB (PCB1).
0000
row for 100msec. 2. Replace the Hopper Unit.
* If paper is being fed, the error occurs after 3. Replace the DC Controller
the paper has been delivered. PCB (PCB1).
1. Check the connector
Bottle Motor (M5) rotation error connection between the Bottle
The same level of the Bottle Motor (M5) lock Motor (M5) and the DC
E025- signal was detected 230 times in a row while Controller PCB (PCB1).
0001 detecting the signal every 2.0msec. 2. Replace the Bottle Motor
* If paper is being fed, the error occurs after (M5).
the paper has been delivered. 3. Replace the DC Controller
PCB (PCB1).
1. Check the connector
Laser Scanner Motor rotation error
connection between the Laser
After startup of the Laser Scanner Motor, the
Scanner Unit and the DC
speed lock signal of the Laser Scanner Motor
E110- Controller PCB (PCB1).
was not detected although a specified period
0001 2. Replace the Laser Scanner
of time had passed.
Unit.
*When the same status was detected again
3. Replace the DC Controller
after executing an error retry.
PCB (PCB1).
1. Check the connector
Laser Scanner Motor rotation error
connection between the Laser
After the speed lock of the Laser Scanner
Scanner Unit and the DC
Motor settled, the speed lock signal was not
E110- Controller PCB (PCB1).
detected 10 times in a row at intervals of
0002 2. Replace the Laser Scanner
100msec.
Unit.
*When the same status was detected again
3. Replace the DC Controller
after executing an error retry.
PCB (PCB1
 7
Laser Scanner Motor rotation error
The speed lock signal of the Laser Scanner
Motor was not detected although 6.5 seconds
E110- (when switching from low speed to normal
0003 speed) or 8.0 seconds (when switching from
normal speed to low speed) had passed.
*When the same status was detected again
after executing an error retry.
EEPROM access error
During communication with EEPROM, the
E196- communication failed to retry 20 times after
0000 the communication error had occurred.
* If paper is being fed, the error occurs after
the paper has been delivered.
Laser Driver PCB communication error
Error in communication with the Laser Driver
E197-
PCB (communication data failure)
0000
*When the same status was detected again
after executing an error retry.
Connector disconnection of the Laser
E197- Scanner Unit
0003 The disconnection of the Laser Scanner Unit
was detected.
CIS Unit home position detection error
E202-
The CIS HP Sensor (PS24) did not detect the
0001
CIS Unit
1. Check the connector
connection between the Laser
Scanner Unit and the DC
Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the DC Controller
PCB (PCB1).
1. Replace the DC Controller
PCB (PCB1).
1. Check the connector
connection between the Laser
Scanner Unit and the Main
Controller PCB (PCB2) or the
DC Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the Main
Controller PCB (PCB2).
4. Replace the DC Controller
PCB (PCB1).
1. Check the connector
connection between the Laser
Scanner Unit and the Main
Controller PCB (PCB2) or the
DC Controller PCB (PCB1).
2. Replace the Laser Scanner
Unit.
3. Replace the Main
Controller PCB (PCB2).
4. Replace the DC Controller
PCB (PCB1).
1. Check the connection of
the Flexible Cable between
the Reader Controller PCB
(PCB3) and the Main
Controller PCB (PCB2).
2. Replace the Flexible Cable.
3. Replace the CIS HP
Sensor (PS24).
 8

4. Replace the Reader Motor

(M10).
5. Replace the Reader
Controller PCB (PCB3).
6. Replace the Main
Controller PCB (PCB2).
1. Check the connection of
the Flexible Cable between
the Reader Controller PCB
(PCB3) and the Main
Controller PCB (PCB2).
2. Replace the Flexible Cable.
CIS Unit home position detection error
E202- 3. Replace the CIS HP
The CIS Unit did not come off the CIS HP
0002 Sensor (PS24).
Sensor (PS24).
4. Replace the Reader Motor
(M10).
5. Replace the Reader
Controller PCB (PCB3).
6. Replace the Main
Controller PCB (PCB2).
1. Check the connector
connection between the DC
Controller communication error Controller PCB (PCB1) and
E240-
A serial communication error was detected the Main Controller PCB
0000
during normal operation. (PCB2).
2. Replace the DC Controller
PCB (PCB1).
1. Check the connector
connection between the DC
Controller communication error Controller PCB (PCB1) and
E240-
A serial communication error was detected the Main Controller PCB
0001
during printing. (PCB2).
2. Replace the DC Controller
PCB (PCB1).
Contact the service company
E246 System error
office
Contact the service company
E247 System error
office

Code Description Remedy

E248- Reader backup data read error 1. Check the connector connection
0000 The verification of the reader backup between the Reader Controller PCB
 9

data failed to match. (PCB3) and the Main Controller PCB

(PCB2).
2. Replace the Reader Controller PCB
(PCB3).
3. Replace the Main Controller PCB
(PCB2).
Zero cross signal error
1. Check the connector connection. (All
The zero cross signal was not
connectors on the DC Controller PCB)
E261- detected for 500msec or longer while
2. Replace the DC Controller PCB
0000 the relay turned to on.
(PCB1).
*When the same status was detected
3. Replace the AC Driver PCB (PCB4).
again after executing an error retry.
1. Turn OFF and then ON the main
power.
E315- Image process device error 2. Check connection of Main Controller
0007 JBIG encode error PCB.
3. Replace Main Controller PCB
(PCB2).
1. Delete the current job.
2. Turn OFF and then ON the main
power.
E315- Image process device error 3. Check connection of Main Controller
000d JBIG decode error PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.
1. Delete the current job.
2. Turn OFF and then ON the main
power.
E315- Image process device error 3. Check connection of Main Controller
000e Error at software decoding PCB.
4. Replace the DDR-SDRAM, the HDD
and Main Controller PCB (PCB2) at the
same time.
1. Turn OFF and then ON the main
power.
E315- Image process device error 2. Check connection of Main Controller
000f Error at MemoryCopy PCB.
3. Replace Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
E315- Image process device error
power.
0027 ROTU timeout error
2. Check connection of Main Controller
 10

PCB.
3. Replace Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
E315- Image process device error 2. Check connection of Main Controller
0035 MemFill timeout error PCB.
3. Replace Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
E315- Image process device error 2. Check connection of Main Controller
0100 PRIO overrun PCB.
3. Replace Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
Device timeout 2. Check the connection of the Main
E315- An image synchronous signal from the Controller PCB (including the flat
0500 Main Controller PCB to the Reader is cable).
not received within 30 seconds. 3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
Device abnormal completion 2. Check the connection of the Main
E315- An abnormal signal from the Main Controller PCB (including the flat
0501 Controller PCB to the Reader is cable).
detected. 3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
Device timeout 2. Check the connection of the Main
E315- An image synchronous signal from the Controller PCB (including the flat
0510 Main Controller PCB to the Reader is cable).
not received within 30 seconds. 3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
Device abnormal completion 1. Turn OFF and then ON the main
E315- An abnormal signal from the Main power.
0511 Controller PCB to the Reader is 2. Check the connection of the Main
detected. Controller PCB (including the flat
 11

cable).
3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
Device timeout 2. Check the connection of the Main
E315- An image synchronous signal from the Controller PCB (including the flat
0520 Main Controller PCB to the Reader is cable).
not received within 30 seconds. 3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
1. Turn OFF and then ON the main
power.
Device abnormal completion 2. Check the connection of the Main
E315- An abnormal signal from the Main Controller PCB (including the flat
0521 Controller PCB to the Reader is cable).
detected. 3. Replace the flat cable.
4. Replace the Main Controller PCB
(PCB2).
 12

Code Description Remedy

1. Turn OFF and then
ON the main power.
2. Check the connection
Device timeout of the Main Controller
E315- An image synchronous signal from the Main PCB (including the flat
0530 Controller PCB to the Reader is not received within cable).
30 seconds. 3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
1. Turn OFF and then
ON the main power.
2. Check the connection
of the Main Controller
Device abnormal completion
E315- PCB (including the flat
An abnormal signal from the Main Controller PCB
0531 cable).
to the Reader is detected.
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
1. Turn OFF and then
ON the main power.
2. Check the connection
Device timeout of the Main Controller
E315- An image synchronous signal from the Main PCB (including the flat
0540 Controller PCB to the Reader is not received within cable).
30 seconds. 3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
1. Turn OFF and then
ON the main power.
2. Check the connection
of the Main Controller
Device abnormal completion
E315- PCB (including the flat
An abnormal signal from the Main Controller PCB
0541 cable).
to the Reader is detected.
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
E315- Device timeout 1. Turn OFF and then
0550 An image synchronous signal from the Main ON the main power.
 13

Controller PCB to the Reader is not received within 2. Check the connection
30 seconds. of the Main Controller
PCB (including the flat
cable).
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
1. Turn OFF and then
ON the main power.
2. Check the connection
of the Main Controller
Device abnormal completion
E315- PCB (including the flat
An abnormal signal from the Main Controller PCB
0551 cable).
to the Reader is detected.
3. Replace the flat
cable.
4. Replace the Main
Controller PCB (PCB2).
Contact the service
E350 System error
company office
1. Turn OFF and then
ON the main power
2. Disconnect and then
E351- connect the connector
Main Controller PCB communication error
0000 of the Main Controller
PCB.
3. Replace the Main
Controller PCB (PCB2).
Contact the service
E354 System error
company office
Contact the service
E355 System error
company office
1. Check the installation
of the Host Machine and
the Finisher.
2. Check the connector
Communication error
connection between the
E500- As for the communication with the Finisher and the
DC Controller PCB
0000 Host Machine, the retry of the communication was
(PCB1) and the Finisher
over the specified number of times.
Controller PCB (PCB1).
3. Replace the Finisher
Controller PCB (PCB1).
4. Replace the DC
 14

Controller PCB (PCB1).

1. Check the connector
connection of the Front
Alignment Plate HP
Sensor (S4) or the Front
Front Alignment Motor (M4) error
Alignment Motor (M4).
At initialization of the Front Alignment Plate, the
E530- 2. Replace the Front
Front Alignment Plate failed to move from the Front
0001 Alignment Plate HP
Alignment Plate HP Sensor (S4) although the Front
Sensor (S4).
Alignment Motor (M4) was driven for 10mm.
3. Replace the Front
Alignment Motor (M4).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Front
Alignment Plate HP
Front Alignment Motor (M4) error Sensor (S4) or the Front
At initialization of the Front Alignment Plate, the Alignment Motor (M4).
E530- Front Alignment Plate failed to be detected by the 2. Replace the Front
0002 Front Alignment Plate HP Sensor (S4) although the Alignment Plate HP
Front Alignment Motor (M4) was driven for Sensor (S4).
780msec. 3. Replace the Front
Alignment Motor (M4).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Staple
Staple Motor (M9) error
Unit.
E531- The Stapler failed to move from the Staple HP
2. Replace the Staple
8001 Sensor (S11) within the staple execution time
Unit.
(450msec).
3. Replace the Finisher
Controller PCB (PCB1).
Staple Motor (M9) error
1. Check the connector
After execution of staple operation, the Staple Unit
connection of the Staple
could not be detected by the Staple HP Sensor
Unit.
E531- (S11) within 460msec although the motor was
2. Replace the Staple
8002 operated in the positive direction. And then, the
Unit.
Staple Unit could not be detected by the Staple HP
3. Replace the Finisher
Sensor (S11) within 460msec although the motor
Controller PCB (PCB1).
was rotated in the negative direction.

Code Description Remedy

E537- Rear Alignment Motor (M5) error 1. Check the connector
 15

0001 At initialization of the Rear Alignment Plate, connection of the Rear

the Rear Alignment Plate failed to move from Alignment Plate HP Sensor
the Rear Alignment Plate HP Sensor (S5) (S5) or the Rear Alignment
although the Rear Alignment Motor (M5) was Motor (M5).
driven for 10mm. 2. Replace the Rear Alignment
Plate HP Sensor (S5).
3. Replace the Rear Alignment
Motor (M5).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Rear
Alignment Plate HP Sensor
Rear Alignment Motor (M5) error
(S5) or the Rear Alignment
At initialization of the Rear Alignment Plate,
Motor (M5).
E537- the Rear Alignment Plate failed to be
2. Replace the Rear Alignment
0002 detected by the Rear Alignment Plate HP
Plate HP Sensor (S5).
Sensor (S5) although the Rear Alignment
3. Replace the Rear Alignment
Motor (M5) was driven for 760msec.
Motor (M5).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Stack Tray
Paper Height Sensor (S9) or
the Stack Tray Shift Motor
Stack Tray Shift Motor (M8) error
(M8).
E540- The Stack Tray shifting operation could not
2. Replace the Stack Tray
0001 be completed although the Stack Tray Shift
Paper Height Sensor (S9).
Motor (M8) was driven for 4.0 seconds.
3. Replace the Stack Tray
Shift Motor (M8).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Gripper HP
Sensor (S7), Gripper Encoder
Sensor (S8) or the Gripper
Gripper Motor (M7) error
Motor (M7).
When the Gripper Motor (M7) was driven, the
2. Replace the Gripper HP
E575- Gripper failed to move from the Gripper HP
Sensor (S7).
0001 Sensor (S7) although the Gripper Encoder
3. Replace the Gripper
Sensor (S8) detected the rotation of 100
Encoder Sensor (S8).
clocks.
4. Replace the Gripper Motor
(M7).
5. Replace the Finisher
Controller PCB (PCB1).
 16

1. Check the connector

connection of the Gripper HP
Gripper Motor (M7) error Sensor (S7) or the Gripper
The Gripper failed to be detected by the Motor (M7).
E575- Gripper HP Sensor (S7) although the Gripper 2. Replace the Gripper HP
0002 Motor (M7) was driven for specified times Sensor (S7).
(1.7 seconds at initialization or 1.4 seconds 3. Replace the Gripper Motor
at normal operation). (M7).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Gripper
Encoder Sensor (S8) or the
Gripper Motor (M7) clock error Gripper Motor (M7).
E575- When the Gripper Motor (M7) was driven, the 2. Replace the Gripper
0004 Gripper Encoder Sensor (S8) detected the Encoder Sensor (S8).
rotation of 400 clocks or more. 3. Replace the Gripper Motor
(M7).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Paddle HP
Sensor (S3) or the Paddle
Paddle Motor (M3) error Motor (M3).
E577- The Paddle failed to move from the Paddle 2. Replace the Paddle HP
0001 HP Sensor (S3) although the Paddle Motor Sensor (S3).
(M3) was driven for 175 steps. 3. Replace the Paddle Motor
(M3).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Paddle HP
Sensor (S3) or the Paddle
Paddle Motor (M3) error Motor (M3).
E577- The Paddle failed to be detected by the 2. Replace the Paddle HP
0002 Paddle HP Sensor (S3) although the Paddle Sensor (S3).
Motor (M3) was driven for 2.0 seconds. 3. Replace the Paddle Motor
(M3).
4. Replace the Finisher
Controller PCB (PCB1).
Tray Auxiliary Guide Motor (M6) error 1. Check the connector
E583- The Tray Auxiliary Guide failed to move from connection of the Tray
0001 the Tray Auxiliary Guide HP Sensor (S6) Auxiliary Guide HP Sensor
although the Tray Auxiliary Guide Motor (M6) (S6) or the Tray Auxiliary
 17

was driven for 30mm. Guide Motor (M6).

Tray Auxiliary Guide Motor (M6) error
The Tray Auxiliary Guide failed to be
E583-
detected by the Tray Auxiliary Guide HP
0002
Sensor (S6) although the Tray Auxiliary
Guide Motor (M6) was driven for 1.8 seconds 3. Replace the Tray Auxiliary
E602 File system error on the HDD
Image memory is faulty or insufficient
E604-
512MB memory needs to be installed
0512
(insufficient memory for the model)
Image memory is faulty or insufficient
E604-
1024MB memory needs to be installed
1024
(insufficient memory for the model)
Image memory is faulty or insufficient
E604-
1536MB memory needs to be installed
1536
(insufficient memory for the model)
An error code to prevent repeated resend
due to power shutdown during FAX
E611-
transmission
0000
Repeated rebooting and resending in a short CLEAR > FXTX-CLR
period of time
2. Replace the Tray Auxiliary
Guide HP Sensor (S6).
3. Replace the Tray Auxiliary
Guide Motor (M6).
4. Replace the Finisher
Controller PCB (PCB1).
1. Check the connector
connection of the Tray
Auxiliary Guide HP Sensor
(S6) or the Tray Auxiliary
Guide Motor (M6).
2. Replace the Tray Auxiliary
Guide HP Sensor (S6).
Guide Motor (M6).
4. Replace the Finisher
Controller PCB (PCB1).
1. Install a 512MB or larger
main memory
1. Install a 1024MB or larger
main memory
1. Install a 1536MB or larger
main memory
1. Clear the FAX job
information.
Execute the following:
COPIER > FUNCTION >
2. Turn OFF and ON the main
power.

Code Description Remedy

Image memory is faulty or insufficient
E613- Make a 512MB memory at Main
No necessary memory at Main
0512 Controller PCB (PCB2).
Controller PCB
E613- Image memory is faulty or insufficient Make a 1024MB memory at Main
 18

1024 No necessary memory at Main Controller PCB (PCB2).

Controller PCB
Image memory is faulty or insufficient
E613- Make a 1536MB memory at Main
No necessary memory at Main
1536 Controller PCB (PCB2).
Controller PCB
E614 Flash PCB detection error
1. Check wire connection between the
FAX Board communication error FAX Board and the Main Controller
E674- The specified number of errors was PCB.
0001 detected with FAX Board 2. Replace the FAX Board.
communication 3. Replace the Main Controller PCB
(PCB2).
1. Check wire connection between the
FAX Board and the Main Controller
FAX Board communication error
E674- PCB.
Error in access of the modem IC used
0004 2. Replace the FAX Board.
by FAX
3. Replace the Main Controller PCB
(PCB2).
1. Check wire connection between the
FAX Board and the Main Controller
FAX Board communication error
E674- PCB.
Error in access of the port IC used by
0008 2. Replace the FAX Board.
OnBoardFax
3. Replace the Main Controller PCB
(PCB2).
1. Check wire connection between the
FAX Board and the Main Controller
FAX Board communication error
E674- PCB.
An error was detected in access of the
000C 2. Replace the FAX Board.
modem IC or port IC used by Fax
3. Replace the Main Controller PCB
(PCB2).
FAX Board communication error
E674- 1. Replace the Main Controller PCB
Error in timer device to be used by
0010 (PCB2).
FAX at activation
FAX Board communication error
E674- 1. Replace the Main Controller PCB
Error when the timer device to be
0011 (PCB2).
used by FAX is started
When the power is turned ON, get in the
FAX Board communication error
E674- download mode from service mode to
Checksum error of USB-FAX
0030 execute downloading of USBFAX
MAINROM
MAINROM.
E674- FAX Board communication error Turn OFF and then ON the power.

0100 After completion of fax
communication, writing of the
communication information (log)
failed, and the log cannot be read.
HDD access error
E674-
An error occurred when accessing the
0200
HDD.
Print server error
E677- Error is detected by checking of the
0003 mother board at startup of the print
server
Communication error (retransmission
E711- request reception error)
0001 Communication between the Host
Machine and the Finisher was lost.
19
Points to note) All the previous
communication information will be
cleared.
1. Turn OFF and then ON the power. 2.
System all format and installation 3.
Replace the HDD. 4. Replace the Main
Controller PCB.
1. Check cable connection and turn ON
the power again.
2. Reinstall the printer server.
1. Check the installation of the Host
Machine and the Finisher.
2. Check the connector connection
between the DC Controller PCB (PCB1)
and the Finisher Controller PCB
(PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
4. Replace the DC Controller PCB
(PCB1).
 20
Code Description
Error in communication with the
Finisher (communication retry
failure)
E713-
The communication did not connect
0000
again although the error retry was
executed after failing to
communicate with the Finisher.
Error in communication with the
Cassette Module
The communication did not connect
E716-
again although the error retry was
0000
executed after failing to
communicate with the Cassette
Module.
Coin vendor error
Error when the coin vendor is
started
E719- - The Coin Vendor, which must
0001 have been connected before the
power was turned OFF, is not
connected when the power is
turned ON
Coin vendor error
IPC error at coin vendor operation
- Open circuit of IPC, unable to
E719- recover the IPC communication
0002 - When open circuit of the
pickup/delivery signal cable is
detected
- Invalid connection is detected
E719- Coin vendor error
Remedy
1. Check the installation of the Host
Machine and the Finisher.
2. Check the connector connection
between the DC Controller PCB (PCB1)
and the Finisher Controller PCB (PCB1).
3. Replace the Finisher Controller PCB
(PCB1).
4. Replace the DC Controller PCB
(PCB1).
1. Check the installation of the Host
Machine and the Cassette Module.
2. Check the connector connection
between the DC Controller PCB (PCB1)
and the Cassette Module Controller
PCB (PCB101).
3. Replace the Cassette Module
Controller PCB (PCB101).
4. Replace the DC Controller PCB
(PCB1).
Check cable connection between the
charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Check cable connection between the
charging management equipment and
the host machine.
While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Check cable connection between the
 21

0003 - Communication error with the coin charging management equipment and
manager occurs during unit price the host machine.
acquisition at startup. While the charging management
equipment is connected for operation,
clear the error in the case of switching to
the operation without the charging
management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Coin vendor error
E719- The coin vendor was connected to
1. Disconnect the coin vendor.
0004 a model that does not support the
coin vendor
Check cable connection between the
charging management equipment and
Coin vendor error
the host machine.
Error when the NewCardReader is
While the charging management
started
equipment is connected for operation,
E719- - The NewCardReader, which must
clear the error in the case of switching to
0011 have been connected before the
the operation without the charging
power was turned OFF, is not
management equipment.
connected when the power is
(To prevent a misuse by removing the
turned ON.)
charging management equipment, this
error code is displayed.)
Check cable connection between the
charging management equipment and
the host machine.
Coin vendor error While the charging management
IPC error at NewCardReader equipment is connected for operation,
E719-
operation clear the error in the case of switching to
0012
Open circuit of IPC, unable to the operation without the charging
recover the IPC communication management equipment.
(To prevent a misuse by removing the
charging management equipment, this
error code is displayed.)
Serial communication error when 1. Check if the cable of Serial
the NewCardReader is started NewCardReader is open circuit.
E719-
Unable to start communication with 2. Remove the Serial NewCardReader.
0031
the Serial NewCardReader at COPIER > Function > CLEAR > CARD
startup COPIER > Function > CLEAR > ERR
Serial communication error after
E719- Check if the NewCardReader cable is
the NewCardReader was started
0032 open circuit
Although communication with the
 22

Card Reader was possible at

startup, it became unavailable in
the middle of communication
E730- PDL software erro
1001 rInitialization error
E730- PDL software error
100A Systematic fatal error occurs
PDL communication error
E730- No reply from PDL. No reply from
A006 PDL due to failure or absence of
the controller firmware
Mismatched PDL version
E730- Mismatch in version of the control
System all format and installation.
A007 software between the host machine
and the PDL.
E730- PDL embedded font error
B013 Broken font data
1. PDL reset processing (user mode >
function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.
1. PDL reset processing (user mode >
function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.
1. PDL reset processing (user mode >
function settings > printer > printer
settings > utility > Reset Printer).
2. Turn OFF and then ON the power.
3. Check connection of Main Controller
PCB.
4. Reinstall the controller firmware.
5. Replace Main Controller PCB
(PCB2).
1. Turn OFF and then ON the power.
2. Reinstall the system using SST or
USB.
3. System all format and reinstall the
system using SST or USB.

Code Description Remedy

Initialization error
E730- An error, such as failure in 1. System all format and installation.
C000 memory retrieval at startup, 2. Replace Main Controller PCB (PCB2).
occurs
1. Start in safe mode to format the HDD (all the
HDD access error
E730- data in the HDD is erased).
An error occurs when
C001 2. Replace the HDD.
accessing to the HDD
3. Replace Main Controller PCB (PCB2).
E731- Error in Main Controller 1. Check connection of Main Controller PCB.
3000 PCB 2. Replace Main Controller PCB (PCB2).
 23

Unable to recognize the

Surf board
Error in Main Controller
E731- 1. Check connection of Main Controller PCB.
PCB
3001 2. Replace Main Controller PCB (PCB2).
Failure in Surf initialization
Error in Main Controller
E731- 1. Check connection of Main Controller PCB.
PCB
3002 2. Replace Main Controller PCB (PCB2).
Failure in Surf initialization
Error in Main Controller
PCB
E731- 1. Check connection of Main Controller PCB.
Although it works normally
3015 2. Replace Main Controller PCB (PCB2).
at the software side, there
is no video data into CL1-G
1. Check the connection of the Connector with the
Scanner communication
Reader. 2. Check the power of the Reader (check if
E732- error
the initialization operation is executed at startup). 3.
0010 Vertical Synchronizing
Replace the Reader Relay PCB. 4. Replace the
signal detection error
Main Controller PCB.
E740- Ethernet Board error
1. Replace the LAN card
0002 Invalid MAC address
E740- Ethernet Board error
1. Replace the LAN card
0003 Invalid MAC address
1. Turn OFF and then ON the power.
2. Check connection of the cable between the
DDI communication error
Reader and the Controller.
E743- SCI error, reception data
3. Check voltage (+24V and +12V) on the Reader
0000 NG, reception timeout,
Controller PCB.
SEQ timeout error
4. Replace the Reader Controller PCB (PCB3).
5. Replace Main Controller PCB (PCB2).
E744 Language file error
1. Replace the Image Analysis Board (HW board
used for PCAM).
Engine ID error
2. As a temporary measure, remove the Image
E746- Self-check error of Image
Analysis Board and get in service mode:
0021 Analysis Board (HW board
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);
used for PCAM)
set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.
1. Update the firmware of the Image Analysis
Engine ID error
E746- Board.
Wrong version of Image
0022 2. As a temporary measure, remove the Image
Analysis Board
Analysis Board and get in service mode:
 24

COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);

set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.
1. Check if the Image Analysis Board is correctly
installed.
2. Turn OFF and then ON the power.
3. If the problem is not fixed, replace the Option
Engine ID error
E746- Board.
No reply from the Image
0023 4. As a temporary measure, remove the Image
Analysis Board
Analysis Board and get in service mode:
COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2);
set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.
1. Turn OFF and then ON the power.
2. If the problem is not fixed, replace the Image
Analysis Board.
Engine ID error
E746- 3. As a temporary measure, remove the Image
Operation error of the
0024 Analysis Board and get in service mode:
Image Analysis Board
(Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK
; set ST-JBLK from 1 to 0, and turn OFF and then
ON the power.

Code Description Remedy

E746- Engine ID error 1. Turn OFF and then ON the power.
0031 Hardware error 2. Replace the TPM PCB.
Format the system
Use SST or USB memory to format
the HDD, and then execute
downloading of the system software.
E746- Engine ID error
See Chapter 6 Upgrading for details.
0032 TPM key mismatch
For reference, the method using
USB memory is shown below:
1. Prepare USB memory in which
the system software was registered.
Recovery is available if backup of
the TPM has been executed.
1. Connect the USB memory in
E746- Engine ID error which the TPM key is saved.
0033 Mismatched data in the TPM 2. Management Settings > Data
Management > TPM Settings; click
[Restore TPM key].
3. Enter the password that was
 25

specified at the time of backup work.

4. Once the restore completion
screen is displayed, click [OK] and
remove the USB memory, and then
turn OFF and ON the main power
switch.
When backup of the TPM key is not
executed
System format is necessary.
Use SST or USB memory to format
the HDD, and then download the
system software.
TPM auto recovery error
E746- The symptom is recovered by
An error occurs when clearing the HDD
0034 turning OFF and then ON the power
while the TPM setting is ON
TPM version error
E746-
TPM which cannot be used in this Install the supported TPM.
0035
machine was installed.
1. Turn OFF and then ON the power
(send the data to Inc because
running the data which generated an
E747- PDL rendering error
error code causes another error
1201 Image processing IC error
code).
2. Replace Main Controller PCB
(PCB2).
E748- Flash PCB error Replace the Flash PCB and install
2010 Unable to find IPL (startup program) the system using SST or USB
1. Clean the terminal of Main
Main Controller PCB access error Controller PCB, and remove and
E748-
Necessary H/W on Main Controller PCB is then install Main Controller PCB.
2021
not detected 2. Replace Main Controller PCB
(PCB2).
1. Clean the terminal of DDR2-
Main Controller PCB access error
E748- SDRAM, and remove and then
Unable to initialize memory DDR2-
2023 install the DDR2-SDRAM.
SDRAM at the Main Controller PCB
2. Replace the DDR2-SDRAM.
1. Clean the terminal of DDR2-
SDRAM, and remove and then
Main Controller PCB access error install the DDR2-SDRAM.
E748-
The CPU at the Main Controller PCB 2. Check power state of Main
2024
failed to complete initialization Controller PCB and check around
the connector.
3. Replace Main Controller PCB.
 26

E748-
System error Contact the service company office
9000
Rebooting instruction due to change of
MEAP configuration
E749- The symptom is recovered by
There is a change in configuration that
0002 turning OFF and then ON the power
requires turning OFF and then ON the
power
Booting instruction due to change in
mAccele configuration
E749- The symptom is recovered by
There is a change in configuration that
0003 turning OFF and then ON the power
requires turning OFF and then ON the
power
Booting instruction due to change in
hardware configuration
E749- The symptom is recovered by
There is a change in configuration that
0005 turning OFF and then ON the power
requires turning OFF and then ON the
power
It is recovered by turning OFF and
then ON the main power.
Restart direction due to configuration CAUTION
change. This machine provides power to
The option such as the Finisher and ADF some PCBs even when in the main
was installed or removed when all of power OFF status.
following conditions were met and the The power supply is not completely
machine configuration is changed when OFF by just turning OFF the main
E749-
the main power switch is turned ON. power switch and therefore, the
0006
- Settings/Registration > Preferences > machine is unable to detect a
Timer/Energy Settings > Quick Startup at configuration change.
Power-on > ON When disconnecting and then
- The Main Power Switch is turned OFF connecting a connector, always
- The power plug of the machine is disconnect the power plug.
connected to the output. Refer to the Service Manual >
Chapter 2 > External and Controls >
Quick Startup for details
 27
Code Description
Downloading error
Firmware update error
E753-
This symptom occurs when trying to
0001
update the firmware of an option that is
not installed
Power Supply Cooling Fan (FM4) error
E804-
When detecting a failure of the Power
0000
Supply Cooling Fan (FM4).
Heat Exhaust Fan (Rear) (FM6) error
The lock signal was detected for 5.0
E805- seconds while the Heat Exhaust Fan
0000 (Rear) (FM6) was being stopped. *The
same status was detected again after
executing an error retry.
Heat Exhaust Fan (Rear) (FM6) rotation
error
The lock signal was not detected for 5.0
E805-
seconds while the Heat Exhaust Fan
0001
(Rear) (FM6) was being driven.
*The same status was detected again
after executing an error retry.
Heat Exhaust Fan (Front) (FM5) error
E805- The lock signal was detected for 5.0
0002 seconds while the Heat Exhaust Fan
(Front) (FM5) was being stopped. *The
Remedy
1. Check the log to identify the
location of the download error.
Check if the target option is
installed.
When the target option is not
installed:
-> The symptom is recovered by
turning OFF and then ON the
power (because there is nothing to
update)
When the target option is installed:
-> Check if the target option is
properly installed and see if the
software to download is for the
correct target option, and then
execute downloading again.
1. Check the connector connection
between the Power Supply Cooling
Fan (FM4) and the AC Driver PCB
(PCB4).
2. Replace the Power Supply
Cooling Fan (FM4).
1. Check the connector connection
between the Heat Exhaust Fan
(Rear) (FM6) and the DC Controller
PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Rear) (FM6).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Heat Exhaust Fan
(Rear) (FM6) and the DC Controller
PCB (PCB1).
2. Replace the Heat Exhaust Fan
(Rear) (FM6).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
between the Heat Exhaust Fan
(Front) (FM5) and the DC
Controller PCB (PCB1).
 28

same status was detected again after 2. Replace the Heat Exhaust Fan
executing an error retry. (Front) (FM5).
3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
Heat Exhaust Fan (Front) (FM5) rotation
between the Heat Exhaust Fan
error
(Front) (FM5) and the DC
The lock signal was not detected for 5.0
E805- Controller PCB (PCB1).
seconds while the Heat Exhaust Fan
0003 2. Replace the Heat Exhaust Fan
(Front) (FM5) was being driven. *The
(Front) (FM5).
same status was detected again after
3. Replace the DC Controller PCB
executing an error retry.
(PCB1).
1. Check the connector connection
Developing Cooling Fan (Front) (FM7)
between the Developing Cooling
error
Fan (Front) (FM7) and the DC
The lock signal was detected for 5.0
E820- Controller PCB (PCB1).
seconds while the Developing Cooling
0000 2. Replace the Developing Cooling
Fan (Front) (FM7) was being stopped.
Fan (Front) (FM7).
*The same status was detected again
3. Replace the DC Controller PCB
after executing an error retry.
(PCB1).
1. Check the connector connection
Developing Cooling Fan (Front) (FM7)
between the Developing Cooling
rotation error
Fan (Front) (FM7) and the DC
The lock signal was not detected for 5.0
E820- Controller PCB (PCB1).
seconds while the Developing Cooling
0001 2. Replace the Developing Cooling
Fan (Front) (FM7) was being driven.
Fan (Front) (FM7).
*The same status was detected again
3. Replace the DC Controller PCB
after executing an error retry.
(PCB1).
1. Check the connector connection
Developing Cooling Fan (Rear) (FM8)
between the Developing Cooling
error
Fan (Rear) (FM8) and the DC
The lock signal was detected for 5.0
E820- Controller PCB (PCB1).
seconds while the Developing Cooling
0002 2. Replace the Developing Cooling
Fan (Rear) (FM8) was being stopped.
Fan (Rear) (FM8).
*The same status was detected again
3. Replace the DC Controller PCB
after executing an error retry.
(PCB1).
1. Check the connector connection
Developing Cooling Fan (Rear) (FM8)
between the Developing Cooling
rotation error
Fan (Rear) (FM8) and the DC
The lock signal was not detected for 5.0
E820- Controller PCB (PCB1).
seconds while the Developing Cooling
0003 2. Replace the Developing Cooling
Fan (Rear) (FM8) was being driven.
Fan (Rear) (FM8).
*The same status was detected again
3. Replace the DC Controller PCB
after executing an error retry.
(PCB1).
 29

1. Check the connector connection

Delivery Cooling Fan (Front) (FM3) error between the Delivery Cooling Fan
The lock signal was detected for 5.0 (Front) (FM3) and the DC
E822- seconds while the Delivery Cooling Fan Controller PCB (PCB1).
0000 (Front) (FM3) was being stopped. *The 2. Replace the Delivery Cooling
same status was detected again after Fan (Front) (FM3).
executing an error retry. 3. Replace the DC Controller PCB
(PCB1).
1. Check the connector connection
Delivery Cooling Fan (Front) (FM3)
between the Delivery Cooling Fan
rotation error
(Front) (FM3) and the DC
The lock signal was not detected for 5.0
E822- Controller PCB (PCB1).
seconds while the Delivery Cooling Fan
0001 2. Replace the Delivery Cooling
(Front) (FM3) was being driven. *The
Fan (Front) (FM3).
same status was detected again after
3. Replace the DC Controller PCB
executing an error retry.
(PCB1).
1. Check the connector connection
Delivery Cooling Fan (Center) (FM2)
between the Delivery Cooling Fan
rotation error
(Center) (FM2) and the DC
The lock signal was not detected for 5.0
E822- Controller PCB (PCB1).
seconds while the Delivery Cooling Fan
0003 2. Replace the Delivery Cooling
(Center) (FM2) was being driven. *The
Fan (Center) (FM2).
same status was detected again after
3. Replace the DC Controller PCB
executing an error retry.
(PCB1).
1. Check the connector connection
Delivery Cooling Fan (Rear) (FM1)
between the Delivery Cooling Fan
rotation error
(Rear) (FM1) and the DC Controller
The lock signal was not detected for 5.0
E822- PCB (PCB1).
seconds while the Delivery Cooling Fan
0005 2. Replace the Delivery Cooling
(Rear) (FM1) was being driven.
Fan (Rear) (FM1).
*The same status was detected again
3. Replace the DC Controller PCB
after executing an error retry.
(PCB1).
Check if the connector is
E880- Controller Fan error connected
0001 Lock of Controller Fan is detected If the connector is OK, replace
Controller Fan.

Code Description Remedy

CPU abnormal 1. Send cold air to the device. 2. If there is a shielding
temperature rising object around the inlet, remove it to secure enough space.
E881-
error 3. Check the fan, and remove dust or replace the fan if it
0001
Abnormal has an abnormality such as abnormal sound. 4. Replace
temperature of the the Main Controller PCB.
 30

Main Controller
CPU
Depending on the setting of JM-ERR-R in service mode,
Frequent error “010071” jam is displayed as an error.
E996-
avoidance jam Collect log and contact to the sales companies.
0071
(ADF) To cancel the setting, select COPIER> OPTION> FNC-
SW> JM-ERR-R, and set JM-ERR-R to 0
Make “000CA0” jam to be displayed as an error by setting
Frequent error JM-ERR-D in service mode.
E996-
avoidance jam Collect log and contact to the sales companies.
0CA0
(PRINTER) To cancel the setting, select COPIER> OPTION> FNC-
SW> JM-ERR-D, and set JM-ERR-D to 0