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Ricoh Aficio MPC2000 Trouble Error Codes List page 1 (from 13

Code Description Causes

Exposure lamp error
• Exposure lamp defective • Lamp
-001: Shading at AGC -002: Shading at
stabilizer defective • Exposure lamp
scanning. The peak white level is less than
101 connector defective • Standard white plate
64/255 digits (8 bits) when scanning the
dirty • Scanner mirror or scanner lens out
shading plate. (The shading data peak does
of position or dirty • SBU defective
not reach the specified threshold)
• Scanner motor driver defective •
Scanner motor defective • Harness
Scanner home position error 1
between SIO board and scanner motor
120 The scanner home position sensor does not
disconnected • Scanner HP sensor
detect the “OFF” condition during operation.
defective • Harness between SBU and HP
sensor disconnected
• Scanner motor driver defective •
Scanner motor defective • Harness
Scanner home position error 2
between SIO board and scanner motor
121 The scanner home position sensor does not
disconnected • Scanner HP sensor
detect the “ON” condition during operation.
defective • Harness between SBU and HP
sensor disconnected
Black level detection error
141 The black level cannot be adjusted within the • Defective SBU
target value during the zero clamp.
White level detection error • Dirty exposure glass or optics section •
142 The white level cannot be adjusted within the SBU board defective • Exposure lamp
target during auto gain control. defective • Lamp stabilizer defective
SBU connection error
• Insufficient power supply for SBU •
144- The SBU connection cannot be detected at
Defective SBU • Defective harness •
001 power on or recovery from the energy save
Defective detection port on the BCU
mode.
144- SBU serial communication error • Defective SIO • Defective harness •
002 The power ON of the SBU is not detected. Defective detection port on the BCU
144- GASBU reset error • Defective SBU • Defective detection
003 The serial communication does not work. circuit on the BCU • Defective harness
IPU error
• Defective IPU • Defective connection
161 The error result of self-diagnostic by the
between IPU and SBU
Taurus (ASIC on the IPU) is detected.
Copy Data Security Unit error
• The copy data security board is not
detected when the copy data security • Incorrect installation of the copy data
165 function is set "ON" with the initial setting. • security board • Defective copy data
A device check error occurs when the copy security board
data security function is set "ON" with the
initial setting.
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Serial Number Mismatch

• NVRAM defective • BCU replaced
195 • Serial number stored in the memory does
without original NVRAM
not have the correct code.
Polygon motor error 1: ON timeout • Defective or disconnected harness to
The polygon mirror motor does not reach the polygon motor driver board • Defective
202
targeted operating speed within the specified polygon motor driver board • Defective
time after turning on or changing speed polygon motor.
Polygon motor error 2: OFF timeout • Disconnected or defective harness to
The polygon mirror motor does leave the polygon motor driver board • Defective
203
READY status within 3 seconds after the polygon motor driver board • Defective
polygon motor switches off. polygon motor
• Disconnected or defective harness to
Polygon motor error 3: XSCRDY signal error
polygon motor driver board • Defective
204 The SCRDY_N signal goes HIGH (inactive)
polygon motor • Defective polygon motor
while the laser diode is firing.
driver board
Laser synchronizing detection error: end
position [K] Disconnected or defective harness to
The laser synchronizing detection signal for synchronizing detector for end position.
210 the end position of LDB [K], [Y], [M], [C] is Defective synchronizing detector board.
not detected for one second after the LDB Defective LD board or driver. Defective
unit turned on when detecting the main scan BICU.
magnification

Code Description Causes

Laser synchronizing detection error: end
position [Y]
The laser synchronizing detection signal for
211 the end position of LDB [K], [Y], [M], [C] is not
detected for one second after the LDB unit
turned on when detecting the main scan
magnification
Laser synchronizing detection error: end
position [M]
The laser synchronizing detection signal for
212 the end position of LDB [K], [Y], [M], [C] is not
detected for one second after the LDB unit
turned on when detecting the main scan
magnification
Laser synchronizing detection error: end
position [C]
The laser synchronizing detection signal for
213 the end position of LDB [K], [Y], [M], [C] is not
detected for one second after the LDB unit
turned on when detecting the main scan
magnification
Disconnected or defective harness to
synchronizing detector for end position.
Defective synchronizing detector board.
Defective LD board or driver. Defective
BICU.
Disconnected or defective harness to
synchronizing detector for end position.
Defective synchronizing detector board.
Defective LD board or driver. Defective
BICU.
Disconnected or defective harness to
synchronizing detector for end position.
Defective synchronizing detector board.
Defective LD board or driver. Defective
BICU.
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Laser synchronizing detection error: start

position [K]
Disconnected cable from the laser
The laser synchronizing detection signal for
synchronizing detection unit or defective
220 the start position of the LDB [K], [Y], [M], [C] is
connection. Defective laser synchronizing
not output for two seconds after LDB unit
detector. Defective LDB. Defective BICU.
turns on while the polygon motor is rotating
normally.
Laser synchronizing detection error: start
position [Y]
Disconnected cable from the laser
The laser synchronizing detection signal for
synchronizing detection unit or defective
222 the start position of the LDB [K], [Y], [M], [C] is
connection. Defective laser synchronizing
not output for two seconds after LDB unit
detector. Defective LDB. Defective BICU.
turns on while the polygon motor is rotating
normally.
Laser synchronizing detection error: start
position [M]
Disconnected cable from the laser
The laser synchronizing detection signal for
synchronizing detection unit or defective
224 the start position of the LDB [K], [Y], [M], [C] is
connection. Defective laser synchronizing
not output for two seconds after LDB unit
detector. Defective LDB. Defective BICU.
turns on while the polygon motor is rotating
normally.
Laser synchronizing detection error: start
position [C]
Disconnected cable from the laser
The laser synchronizing detection signal for
synchronizing detection unit or defective
226 the start position of the LDB [K], [Y], [M], [C] is
connection. Defective laser synchronizing
not output for two seconds after LDB unit
detector. Defective LDB. Defective BICU.
turns on while the polygon motor is rotating
normally.
FGATE ON error: Bk
Defective ASIC (Lupus). Poor connection
The PFGATE ON signal does not assert
230 between controller and BICU. Defective
within 5 seconds after processing the image
BICU.
in normal job or MUSIC for start position [K].
FGATE OFF error: Bk
The PFGATE ON signal still asserts within 5
Defective ASIC (Lupus). Poor connection
seconds after processing the image in normal
231 between controller and BICU. Defective
job or MUSIC for end position [K] The
BICU.
PFGATE ON signal still asserts when the next
job starts.
FGATE ON error: Y
Defective ASIC (Lupus). Poor connection
The PFGATE ON signal does not assert
232 between controller and BICU. Defective
within 5 seconds after processing the image
BICU.
in normal job or MUSIC for start position [Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts within 5 Defective ASIC (Lupus). Poor connection
233 seconds after processing the image in normal between controller and BICU. Defective
job or MUSIC for end position [Y]. The BICU.
PFGATE ON signal still asserts when the next
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job starts.
FGATE ON error: M
Defective ASIC (Lupus). Poor connection
The PFGATE ON signal does not assert
234 between controller and BICU. Defective
within 5 seconds after processing the image
BICU.
in normal job or MUSIC for start position [M].
FGATE OFF error: M
The PFGATE ON signal still asserts within 5
Defective ASIC (Lupus). Poor connection
seconds after processing the image in normal
235 between controller and BICU. Defective
job or MUSIC for end position [M]. The
BICU.
PFGATE ON signal still asserts when the next
job starts.
FGATE ON error: C
Defective ASIC (Lupus). Poor connection
The PFGATE ON signal does not assert
236 between controller and BICU. Defective
within 5 seconds after processing the image
BICU.
in normal job or MUSIC for start position [C].
FGATE OFF error: C
The PFGATE ON signal still asserts within 5
Defective ASIC (Lupus). Poor connection
seconds after processing the image in normal
237 between controller and BICU. Defective
job or MUSIC for end position [C]. The
BICU.
PFGATE ON signal still asserts when the next
job starts.

Code Description Causes

LD error: Bk
The BICU detects LDB error a
Worn-out LD. Disconnected or broken harness of the
240 few times consecutively when
LD
LDB unit turns on after LDB
initialization.
LD error: Y
The BICU detects LDB error a
Worn-out LD. Disconnected or broken harness of the
241 few times consecutively when
LD
LDB unit turns on after LDB
initialization.
LD error: M
The BICU detects LDB error a
Worn-out LD. Disconnected or broken harness of the
242 few times consecutively when
LD
LDB unit turns on after LDB
initialization.
LD error: C
The BICU detects LDB error a
Worn-out LD. Disconnected or broken harness of the
243 few times consecutively when
LD
LDB unit turns on after LDB
initialization.
285 Line position adjustment Pattern sampling error (insufficient image density).
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(MUSIC) error Defective ID sensors for the line position adjustment.

Line position adjustment fails four Defective image transfer belt unit. Defective PCU(s).
consecutive times. Defective laser optics housing unit.
Shutter sensor time over error:
Close Defective shutter close sensor. Disconnected or
290 The shutter close sensor does broken harness. Defective shutter motor. Defective
not detect "ON" for 2000msec shutter. Shutter motor overload. Defective IOB.
after the shutter motor turns on.
Shutter overrun error 1: Close
The shutter close sensor loses
291 Defective motor. Change of load to shutter motor LD.
the "ON" signal after the shutter
was closed.
Shutter overrun error 2: Close
Defective motor. Change of load to shutter
292 The shutter close sensor detects
motorensor.
"ON" after SC 291 has occurred.
Shutter sensor time over error:
Open Defective shutter close sensor. Disconnected or
293 The shutter open sensor does broken harness. Defective shutter motor. Defective
not detect "ON" for 2000msec shutter. Shutter motor overload. Defective IOB.
after the shutter motor turns on.
Shutter overrun error 1: Open
The shutter open sensor loses
294 Defective motor. Change of load to shutter motor.
the "ON" signal after the shutter
was closed.
Shutter overrun error 2: Open
295 The shutter open sensor detects Defective motor. Change of load to shutter motor.
"ON" after SC 291 has occurred.
Shutter open/close sensor error
Both shutter open sensor and
296 Broken harness(es) of the shutter open/close sensors
close sensor detect "ON" at the
same time.
AC charge output error [K]
Disconnected or broken high voltage cable. Defective
The measured voltage is not
300 or not installed PCU. Defective high voltage power
proper when BICU measures the
supply.
charge output for each color.
AC charge output error [M]
Disconnected or broken high voltage cable. Defective
The measured voltage is not
301 or not installed PCU. Defective high voltage power
proper when BICU measures the
supply.
charge output for each color.
AC charge output error [C]
Disconnected or broken high voltage cable. Defective
The measured voltage is not
302 or not installed PCU. Defective high voltage power
proper when BICU measures the
supply.
charge output for each color.
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Code Description Causes

AC charge output error [Y] Disconnected or broken high voltage
303 The measured voltage is not proper when BICU cable. Defective or not installed PCU.
measures the charge output for each color. Defective high voltage power supply.
Color development motor error
The motor LOCK signal is not detected for more Color development motor slip due to
325
than two seconds while the motor START signal an increase in the torque
is on.
TD sensor (Vt high) error 1: K
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
360 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: M
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
361 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: C
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
362 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: Y
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
363 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 2: K TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
364
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: M TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
365
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: C TD sensor harness disconnected,
366
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
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yellow TD sensor is below the specified value disconnected, loose, defective. TD

with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: Y TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
367
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
Heat seal not removed from a new
TD sensor adjustment error: K
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
372 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between
is not within the range of the specified value with
TD sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Heat seal not removed from a new
TD sensor adjustment error: M
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
373 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between
is not within the range of the specified value with
TD sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Heat seal not removed from a new
TD sensor adjustment error: C
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
374 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between
is not within the range of the specified value with
TD sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Heat seal not removed from a new
TD sensor adjustment error: Y
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
375 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between
is not within the range of the specified value with
TD sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Drum gear position sensor error
The machine does not detect the drum position Dirty or defective drum gear position
380
signal for three second at the drum phase sensor
adjustment.

Code Description Causes

ID sensor adjustment error
When the Vsg error counter reaches "3",
the machine detects "SC400". The Vsg
error counter counts "1" when the Vsg Dirty or defective ID sensor. Defective ID
400
detected by ID sensor is more than the sensor shutter
value (default: 4.5V) specified with
SP3234-005 or less than the value (default:
3.5V) specified with SP SP3234-006.
441 Image transfer unit motor error Motor overload. Defective image transfer
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The motor LOCK signal is not detected for unit motor

more than two seconds while the motor
START signal is on.
Image transfer belt contact motor error Dirty image transfer belt contact sensor.
The image transfer belt contact sensor Defective image transfer belt contact motor.
442 does not detect the movement of actuator Disconnected connector of image transfer
at the sensor while the polygon motor belt contact sensor or motor. Disconnected
rotates. cable.
Image transfer unit error Defective encoder sensor. Image transfer
443 The machine detects the encoder sensor unit installation error. Defective image
error. transfer unit motor
Paper transfer unit contact error
Defective paper transfer unit contact
The paper transfer unit contact sensor
sensor. Defective paper transfer unit
452 does not detect the movement of actuator
contact motor. Broken +24V fuse on PSU.
at the sensor while the polygon motor
Defective IOB.
rotates.
Separation power pack output error
An interrupt checks the status of the power Damaged insulation on the high-voltage
460 pack every 20 ms. This SC is issued if the supply cable. Damaged insulation around
BICU detects a short in the power pack 10 the high-voltage power supply.
times at D(ac).
Toner transport motor error Toner transport motor overload.
The LOCK signal is not detected for 2 Disconnected or broken harness. Defective
490
seconds when the transport motor turns toner transport motor. Opened +24V fuse
on. on the PSU. Defective interlock switch
High voltage power: Drum/ development
High voltage leak. Broken harness.
bias output error
491 Defective drum unit or development unit.
An error signal is detected for 0.2 seconds
Defective high voltage supply unit.
when charging the drum or development.
High voltage power: Image transfer/ paper
High voltage leak. Broken harness.
transfer bias output error
Defective image transfer belt unit or paper
492 An error signal is detected for 0.2 seconds
transfer unit. Defective high voltage supply
when charging the separation, image
unit.
transfer bet or paper transfer roller.
Temperature and humidity sensor error 2.
The thermistor output of the temperature Temperature and humidity sensor harness
sensor was not within the prescribed range disconnected, loose, defective.
498
(0.5V to 4.2V). The thermistor output of the Temperature and humidity sensor
humidity sensor was not within the defectivege.
prescribed range (0.01V to 2.4V).
Paper Tray 1 error
When the tray lift motor is turned on, (if the
Defective paper lift sensor. Defective tray lift
upper limit is not detected within 10
501 motor. Defective bottom plate lift
seconds), the machine asks the user to
mechanism. Defective IOB.
reset the tray. If this condition occurs three
consecutive times, the SC is generated.
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Paper Tray 2 error

When the tray lift motor is turned on, (if the
Defective paper lift sensor. Defective tray lift
upper limit is not detected within 10
502 motor. Defective bottom plate lift
seconds), the machine asks the user to
mechanism. Defective IOB.
reset the tray. If this condition occurs three
consecutive times, the SC is generated.
For the paper feed unit: Defective tray lift
motor or connector disconnection Defective
Tray 3 error (Paper Feed Unit or LCT)
lift sensor or connector disconnection For
For the paper feed unit: When the tray lift
the LCT: Defective stack transport clutch or
motor is turned on, the upper limit is not
connector disconnection Defective tray
503- detected within 10 seconds For the LCT:
motor or connector disconnection Defective
01 SC 503-01 occurs if the upper or lower limit
end fence home position sensor or
is not detected within 8 seconds when the
connector disconnection Defective upper
tray lift motor is turned on to lift or lower the
limit sensor or connector disconnection
tray.
Defective tray lift motor or connector
disconnection
Tray 3 error (Paper Feed Unit or LCT)
This SC is generated if the following
condition occurs 3 consecutive times. For
For the paper feed unit: Defective tray lift
the paper feed unit: When the tray lowers,
motor or connector disconnection. Defective
the tray lift sensor does not go off within
lift sensor or connector disconnection For
1.5 sec. For the LCT: When the main
503- the LCT: Defective stack transport clutch or
switch is turned on or when the LCT is set,
02 connector disconnection. Defective tray
if the end fence is not in the home position
motor or connector disconnection. Defective
(home position sensor ON), the tray lift
end fence home position sensor or
motor stops. If the upper limit does not go
connector disconnection
off for 1.5 seconds even the tray lift motor
turns on to lower the tray after the upper
limit has been detected at power on.
Tray 4 error (Paper Feed Unit or LCT)
For the two-tray paper feed unit When the
tray lift motor is turned on, the upper limit is
not detected within 10 seconds. If this Defective tray lift motor or connector
504-
condition occurs three consecutive times, disconnection. Defective lift sensor or
01
the SC is generated. For the LCT If the connector disconnection
upper or lower limit is not detected within 8
seconds when the tray lift motor is turned
on to lift up or lower the tray

Code Description Causes

Tray 4 error (3 Tray Paper Feed Unit)
This SC is generated if the following condition occurs 3 Defective tray lift motor or
504- consecutive times. For the two-tray paper feed unit. When connector disconnection.
02 the tray lowers, the tray lift sensor does not go off within Defective lift sensor or
1.5 sec. For the LCT. If the upper limit does not go off for connector disconnection
1.5 seconds even the tray lift motor turns on to lower the
 10

tray after the upper limit has been detected at power on.
Defective fusing/paper exit
Fusing/Paper exit fan error
fan motor or connector
530 The BICU does not receive the lock signal 10 seconds
disconnection. Defective
after turning on the fusing/paper exit fan.
BICU
Drive unit fan error
Defective drive unit fan
531 The BICU does not receive the lock signal 10 seconds
motor
after turning on the drive unit fan motor.
Ventilation fan (at the left side of the machine) motor-
front/rear error Defective ventilation fan
532
The BICU does not receive the lock signal 10 seconds motor-front or rear
after turning on the ventilation fan motor-front/rear.
Toner supply tube fan error
Defective toner supply tube
533 The BICU does not receive the lock signal 10 seconds
fan motor-front or rear
after turning on the toner supply tube fan motor.
Fusing exit sensor fan error
534 The BICU does not receive the lock signal 10 seconds Defective fusing fan motor
after turning on the fusing fan motor.
PSU fan 1/2 error
Defective PSU fan motor
535 The BICU does not receive the lock signal 10 seconds
1/2
after turning on the PSU fan 1/2 motor.
Controller fan error
Defective controller fan
536 The motor lock signal error is detected for 10 seconds after
motor
the motor lock signal was first detected.
Fusing/Paper exit motor error
Motor overload. Defective
540 The BICU does not receive the lock signal 10 seconds
fusing/paper exit motor
after turning on the Fusing/Paper exit motor.
Loose connection of the
Heating roller thermistor error 1 heating roller thermistor.
541 The temperature measured by the heating roller thermistor Defective heating roller
does not reach 0°C for 6 seconds. thermistor. Defective
thermopiler disc.
Heating roller warm-up error 1
After the main switch is turned on or the cover is closed,
the increment of the heating roller temperature per 10
seconds is 30°C or less. If this condition is detected five
times consecutively, SC 542 is defined. The heating roller Dirty or defective
temperature does not reach 100°C for 15 seconds after the thermopile. Defective
542
heating lamp on. The heating roller temperature does not thermistor. Defective
reach the ready temperature while 60 seconds after the heating roller lamp.
heating lamp on. The center temperature of the heating
roller does not reach the ready temperature for 30 seconds
after the both edge temperature of the heating roller has
reached the ready temperature.
543 Heating roller fusing lamp overheat 1 (software error) Defective PSU. Defective
 11

The detected fusing temperature stays at 230°C for 1 IOB. Defective BICU
second.
Defective PSU. Defective
Heating roller fusing lamp overheat 1 (hardware error)
IOB. Defective BICU.
544 During stand-by mode or a print job, the detected heating
Defective fusing control
roller temperature reaches 250 °C.
system.
Heating roller fusing lamp consecutive full power 1
When the fusing unit is not running in the ready condition, Broken heating roller
545
the heating roller fusing lamp keeps on full power for 8 thermistor
seconds.
Zero cross error
The zero cross signal is detected three times even though
the heater relay is off when turning on the main power. The
Defective fusing lamp relay.
zero cross signal is not detected for 2 seconds even
Defective fusing lamp relay
547 though the heater relay is on after turning on the main
circuit. Unstable power
power or closing the front door. The detection error occurs
supply.
twice or more in the 11 zero cross signal detections. This
error is defined when the detected zero cross signal is less
than 45.

Code Description Causes

Loose connection of pressure
Pressure roller thermistor error
roller thermistor. Defective
551 The temperature measured by the pressure roller
thermopile. Defective pressure
thermistor does not reach 0 °C for 6 seconds.
roller thermistor.
Pressure roller warm-up error
After the main switch is turned on or the door is
Pressure roller fusing lamp
552 closed, the pressure roller temperature does not
broken
reach the ready temperature within 70 seconds
during fusing unit warm-up.
Pressure roller fusing lamp overheat (software error)
Defective PSU. Defective IOB.
553 The detected pressure roller temperature stays at
Defective BICU
230°C or more for 1 second.
Defective PSU. Defective IOB.
Pressure roller fusing lamp overheat (hardware error)
554 Defective BICU. Defective fusing
The pressure roller thermistor detects 250°C or more.
control system.
Pressure roller lamp consecutive full power 2
When the fusing unit is not running in the ready Broken pressure roller fusing
555
condition, the pressure roller-fusing lamp keeps ON lamp
full power for 8 seconds or more.
Zero cross frequency error
When the zero cross signal is 66 or more and it is
557 Noise (High frequency)
detected 10 times or more in 11 detections, the
machine determines that input 60 Hz and SC557
 12

occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3
559 times. The paper jam counter is cleared if the paper is Paper jam in the fusing unit.
fed correctly. This SC is activated only when SP1159-
001 is set to "1" (default "0").
Heating roller thermopile error The temperature
Loose connection of the
561 measured by the thermopile does not reach 0 °C for
thermopile. Defective thermopile
20 seconds.
Heating roller overheat 3 (software error)
Defective PSU. Defective IOB.
563 The detected fusing roller temperature stays at 230°C
Defective BICU
or more for 1 second.
Defective PSU. Defective IOB.
Heating roller overheat 3 (hardware error)
564 Defective BICU. Defective fusing
The thermopile detects 250°C or more.
control system
Heating lamp consecutive full power 3
When the fusing unit is not running in the ready
565 Broken heating roller fusing lamp
condition, the pressure roller-fusing lamp keeps ON
full power for 120 seconds or more.
Mechanical counter error: Bk
Disconnected mechanical
This SC is only for NA models. The machine detects
610 counter. Defective mechanical
the mechanical counter error when SP5987-001 is set
counter.
to "1".
Mechanical counter error: FC
Disconnected mechanical
This SC is only for NA models. The machine detects
611 counter. Defective mechanical
the mechanical counter error when SP5987-001 is set
counter.
to "1".
ARDF communication error Incorrect installation of ARDF.
620 After the ARDF is detected, the break signal occurs ARDF defective. BICU board
or communication timeout occurs. defective. External noisen.
 13

Code Description Causes

Paper tray unit communication error
While the BICU communicates with an optional
unit, an SC code is displayed if one of following
conditions occurs. The BICU receives the break
signal which is generated by the peripherals only Cable problems. BICU problems.
622 just after the main switch is turned on. When the PSU problems in the machine. Main
BICU does not receive an OK signal from a board problems in the peripherals.
peripheral 100ms after sending a command to it.
The BICU resends the command. The BICU
does not receive an OK signal after sending the
command 3 times.
CSS communication error
630 A communication error occurred during Communication line error
communication with the CSS.
MF accounting device error 1
The controller sends data to the accounting Loose connection between the
632
device, but the device does not respond. This controller and the accounting device
occurs three times.
MF accounting device error 2
After communication is established, the Loose connection between the
633
controller receives the brake signal from the controller and the accounting device
accounting device.
MF accounting device error 3
The accounting device sends the controller the Defective controller of the MF
634
report that indicates a backup RAM error has accounting device. Battery error
occurred.
MF accounting device error 4
The accounting device sends the controller the Defective controller of the MF
635
report that indicates the battery voltage error has accounting device. Battery error
occurred.
Communication error of the remote service
650
modem (Cumin-M)
Incorrect dial up connection
An unexpected error occurs when the modem
651 Caused by a software bug
(Cumin-M) tries to call the center with a dial up
connection.
EEPROM error
Retry of EEPROM communication fails three
669 Caused by noise
times after the machine has detected the
EEPROM error.
No response from BICU at power on
When the main power is turned on or the Loose connection. Defective
670
machine starts warming up from energy-saving controller. Defective BICU
mode, the controller does not receive a
 14

command signal from the BICU.

Controller-to-operation panel communication
error at startup
After the machine is powered on, the
communication between the controller and the Controller stalled. Controller board
operation panel is not established, or installed incorrectly. Controller
communication with controller is interrupted after board defective. Operation panel
672 a normal startup. After startup reset of the connector loose or defective. The
operation panel, the attention code or the controller is not completely
attention acknowledge code is not sent from the shutdown when you turn the main
controller within 15 seconds. After the controller switch off.
issues a command to check the communication
line with the controller at 30-second intervals, the
controller fails to respond twice.
RFID: Communication error
Communication error occurs when the RFID Defective RFID reader and writer.
starts to communicate with the RFID receptor. Disconnected ASAP I/F. No
681
Retry of RFID communication fails three times memory chip on the toner cartridge.
after the machine has detected the RFID Noise.
communication error.
Memory chip at TD sensor: Communication error Damaged memory chip data.
Retry of memory chip communication fails three Disconnected inter face. No
682
times after the machine has detected the memory chip on the development
memory chip communication error. unit. Noise.
RFID: Unit check error The machine gets RFID
683 communication error even the toner cartridges Caused by noise
have not been installed in the machine.
Memory address command error
The BICU does not receive a memory address Loose connection. Defective
687
command from the controller 120 seconds after controller. Defective BICU.
paper is in the position for registration.

Code Description Causes

GAVD communication error
The I2C bus device ID is not identified during
Loose connection. Defective
initialization. A device-status error occurs during
690 BICU. Defective LD controller
I2C bus communication. The I2C bus
board
communication is not established due to an error
other than a buffer shortage
Finisher exit guide plate motor error
Guide plate motor disconnected,
After moving away from the guide plate position
defective. Guide plate motor
sensor, the exit guide is not detected at the home
725 overloaded due to obstruction.
position within the prescribed time. The 1st
Guide plate position sensor
detection failure issues a jam error, and the 2nd
disconnected, defective.
failure issues this SC code.
 15

Finisher Tray 1 shift motor error Shift tray HP sensor of the upper
The shift roller HP sensor of the upper tray does tray disconnected, defective. Shift
not activate within the prescribed time after the tray motor of the upper tray is
730
shift tray starts to move toward or away from the disconnected, defective. Shift tray
home position. The 1st detection failure issues a motor of the upper tray
jam error, and the 2nd failure issues this SC code. overloaded due to obstruction.
Finisher corner stapler motor error
The 1st detection failure issues a jam error, and
the 2nd failure issues this SC code. For 1000-
sheet (booklet) finisher. The stapler motor does
not switch off within the prescribed time after
operating. The HP sensor of the staple unit does
not detect the home position after the staple unit
Staple jam. Motor overload.
740 moves to its home position. The HP sensor of the
Defective stapler motor.
staple unit detects the home position after the
staple unit moves from its home position. For 500-
sheet finisher. The stapler HP sensor does not
detect "ON"/"OFF" signal even the stapler moves
from the "OFF"/"ON" position for 0.6 seconds. The
stapler HP sensor does not detect "ON" when a
stapling job is commanded or the stapler moves.
Finisher stapler movement motor error
For 1000-sheet (booklet) finisher. The stapler HP
sensor is not activated within the specified time Motor overload. Loose connection
after the stapler motor turned on. (first detection: of the stapler home position
jam error, consecutive twice detection SC code). sensor. Loose connection of the
742 For 500-sheet finisher. The stapler HP sensor stapler movement motor.
does not detect "OFF" signal even the stapler Defective stapler home position
moves from the "ON" position for 0.35 seconds. sensor. Defective stapler
The stapler HP sensor does not detect "ON" movement motor.
signal even the stapler moves from the "OFF"
position for 5.5 seconds.
1000-sheet booklet finisher: Stack feed motor
error
The stack feed HP sensor does not detect "ON"
Motor overload. Loose connection
twice (once: jam error) for specified time after the
746 of the stack feed motor. Defective
stack feed motor has turned on. The stack feed
stack feed motor.
HP sensor does not detect "OFF" twice (once: jam
error) for specified time after the stack feed motor
has turned on.
1. Check the connections to the
750 1000-sheet (booklet) finisher: Tray lift motor error shift tray motor. 2. Defective shift
tray motor.
Finisher punch motor error
Punch HP sensor disconnected,
The punch HP sensor is not activated within the
defective. Punch motor
760 specified time after the punch motor turned on.
disconnected or defective. Punch
The 1st detection failure issues a jam error, and
motor overload due to obstruction
the 2nd failure issues this SC code.
 16

Finisher folder plate motor error Folder plate HP sensor

The folder plate moves but is not detected at the disconnected, defective. Folder
761 home position within the specified time. The 1st plate motor disconnected,
detection failure issues a jam error, and the 2nd defective. Folder plate motor
failure issues this SC code. overloaded due to obstruction.
Punch movement motor error
The punch unit moves but is not detected at the
Motor harness disconnected,
763 home position within the specified time. The 1st
loose, defective. Defective motor.
detection failure issues a jam error, and the 2nd
failure issues this SC code.
Paper position sensor slide motor error
The paper position sensor moves but is not
Motor harness disconnected,
764 detected at the home position within the specified
loose, defective. Defective motor.
time. The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Shift motor error
The shift motor HP sensor does not detect any Defective shift motor. Defective
770
change for 1.86 seconds after the shift motor has shift motor HP sensor.
turned on at power on or during its operation.
Bridge unit error
Defective connector. Broken
791 The machine recognizes the finisher, but does not
harness.
the bridge unit.
Finisher error
Defective connector. Defective
792 The machine does not recognize the finisher, but
harness. Incorrect installation
recognizes the bridge unit.
Front jogger motor error
The machine does not detect that the front jogger Defective front jogger motor.
HP sensor is OFF for 40 ms after the front jogger Disconnected connector.
793 fence moved. The machine does not detect that Overload to front jogger motor.
the front jogger fence HP sensor is ON for 830 ms Defective front jogger fence HP
after the front jogger fence returned to its home sensor
position.

Code Description Causes

Rear jogger motor error
Defective rear jogger motor.
The machine does not detect that the rear jogger HP
Disconnected connector.
sensor is OFF for 40 ms after the rear jogger fence
794 Overload to rear jogger motor.
moved. The machine does not detect that the rear
Defective rear jogger fence HP
jogger fence HP sensor is ON for 830 ms after the rear
sensor.
jogger fence returned to its home position.
Paper exit unit lift up/ down error
Disconnected harness.
The paper exit unit HP sensor does not turn off for 650
Defective paper exit unit contact
795 msec after the paper exit unit has lifted down. The
motor. Defective paper exit unit
paper exit unit HP sensor does not turn on for 650
HP sensor.
msec after the paper exit unit has lifted up.
 17

Disconnected harness.
796 Transport belt solenoid error Defective transport motor.
Transport belt HP sensor.
Defective EEPROM on the main
797 EEPROM data error
board
Watch-dog error
Defective controller. Software
818 While the system program is running, other processes
error.
do not operate at all.
819 Fatal error
Self-diagnostics error: CPU [XXXX]: Detailed error
820
code
Self-diagnostics error: ASIC [XXXX]: Detailed error
821
code
Self-diagnostic error: HDD (Hard Disk Drive) [XXXX]:
822
Detailed error code
823 Self-diagnostic error: NIB [XXXX]: Detailed error code
Self-diagnosis error: Standard NVRAM The controller Loose connection. Defective
824 cannot recognize the standard NVRAM installed or standard NVRAM. Defective
detects that the NVRAM is defective. controller.
RTC defective. NVRAM without
Self-diagnostic Error: RTC/optional NVRAM The RTC
826 RTC installed. Backup battery
device is not detected.
discharged.
Self-diagnostic error: Standard SDRAM DIMM [XXXX]:
827
Detailed error code
Self-diagnostic error: ROM [XXXX]: Detailed error
828
code
Self-diagnosis error: optional RAM [XXXX]: Detailed
829
error code

Code Description Causes

IEEE1394 interface error Defective IEEE1394. Defective
851
The 1394 interface is unusable. controller.
Wireless LAN card not detected
The wireless LAN card is not detected before
853 Loose connection
communication is established, though the wireless
LAN board is detected.
Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not detected
854 Loose connection
after communication is established, but the
wireless LAN board is detected.
855, Wireless LAN/Bluetooth card error Loose connection. Defective
 18

856 An error is detected in the wireless LAN/Bluetooth wireless LAN/Bluetooth card

card.
USB interface error
Defective USB driver. Loose
857 The USB interface cannot be used due to a driver
connection
error.
HDD: Initialization error
860 HDD not initialized. Defective HDD
The controller detects that the hard disk fails.
HDD: Reboot error
Loose connection. Defective cables.
861 The HDD does not become ready within 30
Defective HDD. Defective controller.
seconds after the power is supplied to the HDD.
HDD: Read error
863 The data stored in the HDD cannot be read Defective HDD. Defective controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing data Defective HDD
in the HDD, data transmission fails.
HDD: Access error
865 Defective HDD
An error is detected while operating the HDD.
SD card authentication error
866 SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error 867
867
The SD card is ejected from the slot.
SD card access error An error report is sent from the SD
868 -13 to -3: File system error. Other number: Device card reader. An error is detected in
error the SD card.
Address book error Defective software program.
870 An error is detected in the data copied to the Defective HDD. Incorrect path to the
address book over a network. server.
HDD mail data error
Defective HDD. Power failure during
872 An error is detected in the HDD at machine
an access to the HDD
initialization.

Code Description Causes

HDD mail transfer error Defective HDD. Power failure
873
An error is detected in the HDD at machine initialization. during an access to the HDD
Delete All error 1: HDD
Data Overwrite Security Unit
An error is detected while all of the HDD or NVRAM are
874 (SD card) not installed.
formatted physically by the Data Overwrite Security Unit
Defective HDD
(B735).
Delete All error 2: Data area
The logical format for the
875 An error is detected while all of the HDD or NVRAM are
HDD fails.
formatted logically by the Data Overwrite Security Unit
 19

(B735).
Log Data Error
An error was detected in the handling of the log data at
876
power on or during machine operation. This can be
caused by switching the machine off while it is operating.
HDD Data Overwrite Security SD card error
Defective SD card (B735). SD
877 The 'all delete' function cannot be executed but the Data
card (B735) not installed
Overwrite Security Unit (B735) is installed and activated.
File format converter error
880 Defective file format converter
The file format converter does not respond.
Electric counter error Defective NVRAM. Defective
900
Abnormal data in the counters. controller.
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application Converter), the Power outage at the EFI
conversion module, was operating normally, the receipt controller. EFI controller was
919
of a power line interrupt signal from the FLUTE serial rebooted. Connection to EFI
driver was detected, or BREAK signal from the other controller loose
station was detected.
Defective software.
Printer application error Unexpected hardware
920
An error is detected in the printer application program. resource (e.g., memory
shortage).
A necessary font is not found
Printer font error
921 in the SD card. The SD card
A necessary font is not found in the SD card.
data is corrupted.
Netfile function error Defective HDD. Data
925 The management area or management file on the HDD inconsistency (e.g., caused by
is corrupted. power failure)
Software performance error Defective software. Defective
990
The software makes an unexpected operation. controller. Software errored.
Software continuity error
Software program error.
The software has attempted to perform an unexpected
991 Internal parameter incorrect,
operation. However, unlike SC 990, the object of the
insufficient working memory.
error is continuity of the software.
Undefined error An error undetectable by any
992
Defective software program other SC code occurred

Code Description Causes

Operation panel management records No action required because this SC does
994
exceeded not interfere with operation of the
 20

An error occurred because the number of machine.

records exceeded the limit for images
managed in the service layer of the firmware.
This can occur if there if there are too many
application screens open on the operation
panel.
Controller Board Mismatch
995 The information on the controller board does Wrong controller board installed
not match that of the machine
Software (including the software
Application function selection error configuration) defective An option
997 The application selected by the operation required by the application (RAM, DIMM,
panel key does not start or ends abnormally. board) is not installed. Nesting of the fax
group addresses is too complicatede.
Application start error Loose connection of RAM-DIMM, ROM-
998 No applications start within 60 seconds after DIMM. Defective controller. Software
the power is turned on. problem