1

Ricoh Aficio MPC2030 Trouble Error Codes List

Code Causes
Description
• Exposure lamp defective • Lamp
Exposure lamp error
stabilizer defective • Exposure lamp
The peak white level is less than 64/255
101 connector defective • Standard white
digits (8 bits) when scanning the shading
plate dirty • Scanner mirror or scanner
plate.
lens out of position or dirty
• Scanner motor driver defective •
Scanner home position error 1 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner motor
120
not detect the “OFF” condition during disconnected • Scanner HP sensor
operation. defective • Harness between SIO and
HP sensor disconnected
• Scanner motor driver defective •
Scanner home position error 2 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner motor
121
not detect the “ON” condition during disconnected • Scanner HP sensor
operation. defective • Harness between SIO and
HP sensor disconnected
Black level detection error The black level
141 cannot be adjusted within the target value • Harness disconnected • Defective SBU
during the zero clamp.
• Dirty exposure glass or optics section •
White level detection error
SBU board defective • Exposure lamp
142 The white level cannot be adjusted within
defective • Lamp stabilizer defective •
the target during auto gain control.
Scanner motor defective
SBU communication error
The SBU connection cannot be detected at • Defective SBU • Defective harness •
144
power on or recovery from the energy save Defective detection port on the BICU
mode.
161- The error result of self-diagnostic by the • Defective BICU • Defective connection
001 ASIC on the BICU is detected. between BICU and SBU
IPU error
161-
Detected an error during an access to the • Defective BICU board
002
Ri.
Copy Data Security Unit error
• The copy data security board is not • Incorrect installation of the copy data
165 detected when the copy data security security board • Defective copy data
function is set "ON" with the initial setting. • security board
A device check error occurs when the copy
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data security function is set "ON" with the

initial setting.
Serial Number Mismatch
• NVRAM defective • BICU replaced
195 • Serial number stored in the memory does
without original NVRAM
not have the correct code.
Polygon motor error 1: ON timeout
• Defective or disconnected harness to
The polygon mirror motor does not reach
polygon motor driver board • Defective
202 the targeted operating speed within the
polygon motor driver board • Defective
specified time after turning on or changing
polygon motor.
speed
Polygon motor error 2: OFF timeout • Disconnected or defective harness to
The polygon mirror motor does leave the polygon motor driver board • Defective
203
READY status within 3 seconds after the polygon motor driver board • Defective
polygon motor switches off. polygon motor
Polygon motor error 3: XSCRDY signal • Disconnected or defective harness to
error polygon motor driver board • Defective
204
The SCRDY_N signal goes HIGH (inactive) polygon motor • Defective polygon motor
while the laser diode is firing. driver board
Laser synchronizing detection error: start
position [K] Disconnected cable from the laser
The laser synchronizing detection signal for synchronizing detection unit or defective
220 the start position of the LDB [K], [Y], [M], connection. Defective laser
[C] is not output for two seconds after LDB synchronizing detector. Defective LDB.
unit turns on while the polygon motor is Defective BICU.
rotating normally.
Laser synchronizing detection error: start
position [Y] Disconnected cable from the laser
The laser synchronizing detection signal for synchronizing detection unit or defective
222 the start position of the LDB [K], [Y], [M], connection. Defective laser
[C] is not output for two seconds after LDB synchronizing detector. Defective LDB.
unit turns on while the polygon motor is Defective BICU.
rotating normally.

Code Description Causes

Laser synchronizing detection error: start
position [M]
Disconnected cable from the laser
The laser synchronizing detection signal
synchronizing detection unit or defective
224 for the start position of the LDB [K], [Y],
connection. Defective laser synchronizing
[M], [C] is not output for two seconds after
detector. Defective LDB. Defective BICU.
LDB unit turns on while the polygon motor
is rotating normally.
Laser synchronizing detection error: start Disconnected cable from the laser
226
position [C] synchronizing detection unit or defective
 3

The laser synchronizing detection signal connection. Defective laser synchronizing

for the start position of the LDB [K], [Y], detector. Defective LDB. Defective BICU.
[M], [C] is not output for two seconds after
LDB unit turns on while the polygon motor
is rotating normally.
FGATE ON error: K
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor connection
230 within 5 seconds after processing the between controller and BICU. Defective
image in normal job or MUSIC for start BICU.
position [K].
FGATE OFF error: K
• The PFGATE ON signal still asserts
• Defective ASIC (Lupus) • Poor connection
within 5 seconds after processing the
231 between controller and BICU. • Defective
image in normal job or MUSIC for end
BICU
position [K]. • The PFGATE ON signal still
asserts when the next job starts.
FGATE ON error: Y
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor connection
232 within 5 seconds after processing the between controller and BICU. Defective
image in normal job or MUSIC for start BICU.
position [Y].
FGATE OFF error: YT
he PFGATE ON signal still asserts within 5
Defective ASIC (Lupus). Poor connection
seconds after processing the image in
233 between controller and BICU. Defective
normal job or MUSIC for end position [Y].
BICU.
The PFGATE ON signal still asserts when
the next job starts.
FGATE ON error: M
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor connection
234 within 5 seconds after processing the between controller and BICU. Defective
image in normal job or MUSIC for start BICU.
position [M].
FGATE OFF error: M
The PFGATE ON signal still asserts within
Defective ASIC (Lupus). Poor connection
5 seconds after processing the image in
235 between controller and BICU. Defective
normal job or MUSIC for end position [M].
BICU.
The PFGATE ON signal still asserts when
the next job starts.
FGATE ON error: C
The PFGATE ON signal does not assert Defective ASIC (Lupus). Poor connection
236 within 5 seconds after processing the between controller and BICU. Defective
image in normal job or MUSIC for start BICU.
position [C].
FGATE OFF error: C Defective ASIC (Lupus). Poor connection
237 The PFGATE ON signal still asserts within between controller and BICU. Defective
5 seconds after processing the image in BICU.
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normal job or MUSIC for end position [C].

The PFGATE ON signal still asserts when
the next job starts.
LD error: Bk
The BICU detects LDB error a few times Worn-out LD. Disconnected or broken
240
consecutively when LDB unit turns on after harness of the LD
LDB initialization.
LD error: Y
The BICU detects LDB error a few times Worn-out LD. Disconnected or broken
241
consecutively when LDB unit turns on after harness of the LD
LDB initialization.
LD error: M
The BICU detects LDB error a few times Worn-out LD. Disconnected or broken
242
consecutively when LDB unit turns on after harness of the LD
LDB initialization.
LD error: C
The BICU detects LDB error a few times Worn-out LD. Disconnected or broken
243
consecutively when LDB unit turns on after harness of the LD
LDB initialization.
• Pattern sampling error ( insufficient image
Line position adjustment (MUSIC) error density ) • Defective ID sensors for the line
285 Line position adjustment fails four position adjustment • Defective image
consecutive times. transfer belt unit • Defective PCU(s) •
Defective laser optics housing unit

Code Description Causes

AC charge output error [K]
300 The measured voltage is not proper when BICU
measures the charge output for each color.
AC charge output error [M]
301 The measured voltage is not proper when BICU
measures the charge output for each color.
AC charge output error [C]
302 The measured voltage is not proper when BICU
measures the charge output for each color.
AC charge output error [Y]
303 The measured voltage is not proper when BICU
measures the charge output for each color.
Color development motor error
The motor LOCK signal is not detected for more
325
than two seconds while the motor START signal
is on.
360 TD sensor (Vt high) error 1: K
Disconnected or broken high voltage
cable. Defective or not installed PCU.
Defective high voltage power supply.
Disconnected or broken high voltage
cable. Defective or not installed PCU.
Defective high voltage power supply.
Disconnected or broken high voltage
cable. Defective or not installed PCU.
Defective high voltage power supply.
Disconnected or broken high voltage
cable. Defective or not installed PCU.
Defective high voltage power supply.
• Color development motor slip due to
an increase in the torque caused by
connected components. • Defective
motor
Black, magenta, cyan, or yellow TD
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The Vt value of the black, magenta, cyan, or sensor disconnected. Harness

yellow TD sensor exceeds the specified value between TD sensor and PCU
(default: 4.7V) with SP3020-002 for twenty defective. Defective TD sensor.
counts. The [Vt - Vtref] value of the black,
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: M
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
361 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: C
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
362 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 1: Y
The Vt value of the black, magenta, cyan, or
Black, magenta, cyan, or yellow TD
yellow TD sensor exceeds the specified value
sensor disconnected. Harness
363 (default: 4.7V) with SP3020-002 for twenty
between TD sensor and PCU
counts. The [Vt - Vtref] value of the black,
defective. Defective TD sensor.
magenta, cyan, or yellow TD sensor exceeds the
specified value (default: 5.0V) with SP3020-001.
TD sensor (Vt high) error 2: K TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
364
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: M TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
365
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: C TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
366
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor (Vt high) error 2: Y TD sensor harness disconnected,
The Vt value of the black, magenta, cyan, or loose, defective. A drawer connector
367
yellow TD sensor is below the specified value disconnected, loose, defective. TD
with SP3020-004 (default: 0.5V) for 10 counts. sensor defectiver.
TD sensor adjustment error: K Heat seal not removed from a new
372 During TD sensor initialization, the output value developer pack. TD harness sensor
of the black, magenta, cyan, or yellow TD sensor disconnected, loose or defective. TD
 6

is not within the range of the specified value with sensor defective. Harness between
SP3238-001 to -004 (default: 2.7V) +- 0.2V TD sensor and drawer disconnected,
defective.
Heat seal not removed from a new
TD sensor adjustment error: M
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
373 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between
is not within the range of the specified value with
TD sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.

Code Description Causes

Heat seal not removed from a new
TD sensor adjustment error: C
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
374 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between TD
is not within the range of the specified value with
sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Heat seal not removed from a new
TD sensor adjustment error: Y
developer pack. TD harness sensor
During TD sensor initialization, the output value
disconnected, loose or defective. TD
375 of the black, magenta, cyan, or yellow TD sensor
sensor defective. Harness between TD
is not within the range of the specified value with
sensor and drawer disconnected,
SP3238-001 to -004 (default: 2.7V) +- 0.2V
defective.
Drum gear position sensor error: K
The machine does not detect the drum position • Dirty or defective drum gear position
380
signal for 3 seconds at the drum phase sensor
adjustment.
Drum gear position sensor error: M
The machine does not detect the drum position • Dirty or defective drum gear position
381
signal for 3 seconds at the drum phase sensor
adjustment.
Drum gear position sensor error: C
The machine does not detect the drum position • Dirty or defective drum gear position
382
signal for 3 seconds at the drum phase sensor
adjustment.
Drum gear position sensor error: Y
The machine does not detect the drum position • Dirty or defective drum gear position
383
signal for 3 seconds at the drum phase sensor
adjustment.
• Overload on the drum/development
Drum/Development motor error: K
motor • Defective drum/development
The machine detects a High signal from the
396 motor • Defective harness • Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU • Defective
drum/development motor turned on.
interlock system
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• Overload on the drum/development

Drum/Development motor error: M
motor • Defective drum/development
The machine detects a High signal from the
397 motor • Defective harness • Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU • Defective
drum/development motor turned on.
interlock system
• Overload on the drum/development
Drum/Development motor error: C
motor • Defective drum/development
The machine detects a High signal from the
398 motor • Defective harness • Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU • Defective
drum/development motor turned on.
interlock system
• Overload on the drum/development
Drum/Development motor error: Y
motor • Defective drum/development
The machine detects a High signal from the
399 motor • Defective harness • Shorted
drum/development motor for 2 seconds after the
24 V fuse on the PSU • Defective
drum/development motor turned on.
interlock system
ID sensor adjustment error
When the Vsg error counter reaches "3", the
machine detects "SC400". The Vsg error counter
• Dirty or defective ID sensor •
400 counts "1" when the Vsg detected by ID sensor
Defective ID sensor shutter
is more than the value (default: 4.5V) specified
with SP3324-005 or less than the value (default:
3.5V) specified with SP3324-006.
Image transfer unit motor error
The motor LOCK signal is not detected for more • Motor overload • Defective image
441
than two seconds while the motor START signal transfer unit motor
is on.
• Dirty image transfer belt contact
Image transfer belt contact motor error sensor • Defective image transfer belt
The image transfer belt contact sensor does not contact motor • Disconnected
442
detect the movement of actuator at the sensor connector of image transfer belt
while the polygon motor rotates. contact sensor or motor •
Disconnected cable
• Defective encoder sensor • Image
Image transfer unit error
443 transfer unit installation error •
The machine detects the encoder sensor error.
Defective image transfer unit motor
Paper transfer unit contact error • Defective paper transfer unit contact
The paper transfer unit contact sensor does not sensor • Defective paper transfer unit
452
detect the movement of actuator at the sensor contact motor • Broken +24V fuse on
while the polygon motor rotates. PSU • Defective IOB
 8

ode Description Causes

High voltage power: Drum/
development bias output error • High voltage leak • Broken harness •
491 An error signal is detected for 0.2 Defective drum unit or development unit •
seconds when charging the drum or Defective high voltage supply unit
development.
High voltage power: Image transfer/
paper transfer bias output error • High voltage leak • Broken harness •
An error signal is detected for 0.2 Defective image transfer belt unit or paper
492
seconds when charging the transfer unit • Defective high voltage supply
separation, image transfer bet or unit
paper transfer roller.
PCDU toner collection motor error
The machine detects that the PCDU • PCDU toner collection bottle motor damaged
495 toner collection bottle is not set for one • Disconnect or defective harness • Defective
second when the PCDU toner DRB board
collection motor is turned off.
• An obstruction (jammed paper, paper scraps,
3rd paper tray lift motor malfunction
etc.) has blocked the motor drive and caused
(optional Paper Tray Unit)
an overload. • Paper lift sensor connection
The paper lift sensor did not activate
503 loose, disconnected, or damaged • Paper lift
within 18 sec. (for PTU) or 8 sec. (for
sensor defective • Tray lift motor connection
LCT) after the tray lift motor switched
loose, disconnected, or damaged • Tray lift
on.
motor defective
• An obstruction (jammed paper, paper scraps,
4th paper tray lift motor malfunction
etc.) has blocked the motor drive and caused
(optional Paper Tray Unit)
an overload. • Paper lift sensor connection
The paper lift sensor did not activate
504 loose, disconnected, or damaged • Paper lift
within 18 sec. (for PTU) or 8 sec. (for
sensor defective • Tray lift motor connection
LCT) after the tray lift motor switched
loose, disconnected, or damaged • Tray lift
on.
motor defective
Paper tray feed motor lock (optional
• An obstruction (jammed paper, paper scraps,
Paper Tray Unit)
etc.) has blocked the feed motor drive and
A motor lock signal is not detected for
506 caused an overload. • Paper tray feed motor
more than 1.5 s at power-on or the
connection loose, disconnected, or damaged •
lock signal is not detected for more
Paper tray feed motor defective
than 1.0 s during rotation.
By-pass bottom plate error • Disconnect or defective harness of the by-
The signal from the by-pass tray HP pass motor • Defective or disconnected
sensor does not change for 1.0 connection for the by-pass motor. • Defective
508 second after the by-pass motor has by-pass motor • Disconnect or defective
rotated counterclockwise. If this harness of the by-pass HP sensor • Defective
condition occurs three consecutive or disconnected connection for the by-pass HP
times, the SC is generated. sensor. • Defective by-pass HP sensor
Ventilation fan: front error • Defective ventilation fan: front or rear •
530
The motor lock signal error is detected Disconnected or defective harness • Defective
 9

for 10 seconds after the motor lock DRB • Defective BCU

signal was first detected.
Ventilation fan: rear error
• Defective ventilation fan: front or rear •
The motor lock signal error is detected
531 Disconnected or defective harness • Defective
for 10 seconds after the motor lock
DRB • Defective BCU
signal was first detected.
Laser unit fan error
• Defective laser unit fan • Disconnected or
The motor lock signal error is detected
532 defective harness • Defective drive board •
for 10 seconds after the motor lock
Defective BCU
signal was first detected.
Fusing front fan error
• Defective fusing front fan • Disconnected or
The motor lock signal error is detected
533 defective harness • Defective DRB • Defective
for 10 seconds after the motor lock
BCU
signal was first detected.
Fusing rear fan error
• Defective fusing rear fan • Disconnected or
The motor lock signal error is detected
534 defective harness • Defective DRB • Defective
for 10 seconds after the motor lock
BCU
signal was first detected.
Controller box fan error
The motor lock signal error is detected • Defective controller box fan • Disconnected or
535
for 10 seconds after the motor lock defective harness • Defective BCU
signal was first detected.
Junction gate solenoid fan error
• Defective junction gate solenoid fan •
The motor lock signal error is detected
536 Disconnected or defective harness • Defective
for 10 seconds after the motor lock
BCU
signal was first detected.
Fusing/Paper exit motor error
• Motor overload • Defective fusing/paper exit
The BCU receives the lock signal 2.0
540 motor • Defective or disconnected connection
seconds after turning on the
for the fusing/paper exit motor
fusing/paper exit motor.

Code Description Causes

• Loose connection of the
Heating roller error 1 The temperature detected by
541 thermopile • Defective
the thermopile does not reach 0°C for 6 seconds.
thermopile
Heating roller warm-up error 1
• After the main switch is turned on or the cover is
• Dirty or defective thermopile •
closed, the increment of the heating roller
Defective thermopile. • Trash on
temperature per 10 seconds is 30°C or less. If this
the surface of the thermopile
condition is detected five times consecutively, SC
542 lens. • Defected thermistor. •
542 is defined. • The heating roller temperature
Input voltage is over guaranteed
does not reach 100°C for 15 seconds after the
value • Defective heating roller
heating lamp on. • The heating roller temperature
lamp
does not reach the ready temperature while 60
seconds after the heating lamp on. • The center
 10

temperature of the heating roller does not reach

the ready temperature for 30 seconds after the
edge temperature of the heating roller has reached
the ready temperature
Heating roller fusing lamp overheat 1 (software
error)
543 • Defective PSU • Defective BCU
The detected fusing temperature stays at 230°C for
1 second.
Heating roller fusing lamp overheat 1 (hardware • Defective PSU • Defective BCU
error) • Defective heating roller
544
During stand-by mode or a print job, the detected thermistor (end) • Defective
heating roller temperature reaches 250 °C. fusing control system
Heating roller fusing lamp consecutive full power 1
• Broken heating roller
When the fusing unit is not running in the ready
545 thermostat • Broken heating
condition, the heating roller fusing lamp keeps on
roller fusing lamp
full power for 8 seconds.
Zero cross error
• The zero cross signal is detected for 0.05
seconds three times even though the heater relay
is off when turning on the main power. • The zero
• Defective fusing lamp relay •
cross signal is not detected for 3 seconds even
547 Defective fusing lamp relay
though the heater relay is on after turning on the
circuit • Unstable power supply
main power or closing the front door. • The
detection error occurs twice or more in the 11 zero
cross signal detections. This error is defined when
the detected zero cross signal is less than 45.
Heating roller thermistor (end) error 2 • Loose connection of heating
551 • The temperature measured by the heating roller roller thermistor (end) • Defective
thermistor (end) does not reach 0°C for 6 seconds. heating roller thermistor (end)
• Dirty or defective thermistor
Heating roller warm-up error 2
(end) • Heating roller fusing lamp
The heating roller temperature does not reach the
552 broken • Defected thermostat •
ready temperature while 70 seconds after the
Defective heating roller fusing
heating lamp on.
lampamp on.
Heating roller fusing lamp overheat 2 (software
error)
553 • Defective PSU • Defective BCU
The detected pressure roller temperature stays at
230°C or more for 1 second.
Heating roller fusing lamp overheat 2 (hardware • Defective heating roller
error) thermistor (end) • Defective PSU
554
The heating roller thermistor (end) detects 250°C • Defective BCU • Defective
or more. fusing control system
Heating roller lamp consecutive full power 2
• Broken heating roller
When the fusing unit is not running in the ready
555 thermostat • Broken heating
condition, the pressure roller-fusing lamp keeps
roller fusing lamp
ON full power for 8 seconds or more.
 11

Zero cross frequency error

When the zero cross signal is 66 or more and it is
557 detected 10 times or more in 11 detections, the • Noise (High frequency)
machine determines that input 60 Hz and SC557
occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3
559 times. The paper jam counter is cleared if the • Paper jam in the fusing unit.
paper is fed correctly. This SC is activated only
when SP1159-001 is set to "1" (default "0").
Pressure roller thermister error 3 • Loose connection of pressure
The temperature measured by the pressure roller roller thermistor (center) •
561
thermistor (center) does not reach 0 °C for 20 Defective pressure roller
seconds. thermistor (center)
Pressure roller overheat 3 (software error)
563 The detected fusing roller temperature stays at • Defective PSU • Defective BCU
230°C or more for 1 second.

Code Description Causes

Pressure roller overheat 3 (hardware error)
564 The pressure roller thermistor (center) detects
250°C or more.
Pressure roller fusing lamp consecutive full power
3 • Broken pressure roller
565 When the fusing unit is not running in the ready
condition, the pressure roller fusing lamp keeps
ON full power for 250 seconds or more.amp on.
Pressure roller thermister error 4
The temperature measured by the pressure roller
571
thermistor (end) does not reach 0 °C for 20
seconds.amp on.
Pressure roller overheat 4 (software error)
573 The detected pressure roller temperature stays at
230°C or more for 1 second.
Pressure roller overheat 4 (hardware error)
574 The pressure roller thermistor (end) detects 250°C
or more.
Mechanical counter error: K
This SC is only for NA models. The machine
610
detects the mechanical counter error when
SP5987-001 is set to "1".
611 Mechanical counter error: FC
• Defective PSU • Defective BCU
• Defective pressure roller
thermistor (center) • Defective
fusing control system
thermostat • Broken pressure
roller fusing lamp
• Loose connection of pressure
roller thermistor (end) • Defective
pressure roller thermistor (end)r
more.
• Defective pressure roller
thermistor (end) • Defective PSU
• Defective BCU
• Defective pressure roller
thermistor (end) • Defective PSU
• Defective BCU • Defective
fusing control systemtem
• Disconnected mechanical
counter • Defective mechanical
counter
• Disconnected mechanical
 12

This SC is only for NA models. The machine counter • Defective mechanical

detects the mechanical counter error when counter
SP5987-001 is set to "1".
ARDF communication error • Incorrect installation of ARDF •
620 After the ARDF is detected, the break signal ARDF defective • BICU board
occurs or communication timeout occurs. defective • External noise
Finisher communication error
While the IOB communicates with an optional unit,
an SC code is displayed if one of following
conditions occurs. • The IOB receives the break
• Cable problems • IOB problems
signal which is generated by the peripherals only
• BICU problems • PSU problems
621 just after the main switch is turned on. • When the
in the machine • Main board
IOB does not receive an OK signal from a
problems in the peripherals
peripheral 100ms after sending a command to it.
The IOB resends the command. The IOB does not
receive an OK signal after sending the command
3 times.
• Serial line between the optional
Counter device error 1
counter device, the relay board
After 3 attempts to send a data frame to the
and copier control board is
632 optional counter device via the serial
disconnected or damaged • Make
communication line, no ACK signal was received
sure that SP5113 is set to enable
within 100 ms.
the optional counter device.
• Serial line between the optional
Counter device error 2
counter device, the relay board
After 3 attempts to send a data frame to the
and copier control board is
633 optional counter device via the serial
disconnected or damaged • Make
communication line, no ACK signal was received
sure that SP5113 is set to enable
within 100 ms.
the optional counter device.
Counter device error 3 • Counter device control board
634 A backup RAM error was returned by the counter defective • Backup battery of
device. counter device defective
Counter device error 4 • Counter device control board
635 A backup battery error was returned by the defective • Backup battery of
counter device. counter device defective
636 SD Card Error
BICU control data transfer abnormal • Controller board defective •
641 A sampling of the control data sent from the BICU External noise • BICU board
reveals an abnormality. defective

Code Description Causes

Communication error of the remote service
650
modem (Cumin-M)
669 EEPROM error • Caused by noise
 13

Retry of EEPROM communication fails three

times after the machine has detected the
EEPROM error.
Engine start up error
670 The ready signal from the engine board is not • Defective engine board.
detected.
• Wrong engine board installed. • Wrong
Engine board mismatch error
controller board installed. • Check the
671 Engine board and controller mismatch
type of engine board and controller
detected.
board.
Controller-to-operation panel communication
error at startup
• Controller stall • Controller board
After powering on the machine, the
installed incorrectly • Controller board
672 communication circuit between the controller
defective • Operation panel connector
and the operation panel is not opened, or
loose or defective
communication with controller is interrupted
after a normal startup.
RFID: Communication error
• Communication error occurs when the RFID
• Defective RFID reader and writer •
starts to communicate with the RFID receptor.
681 Disconnected ASAP I/F • No memory
• Retry of RFID communication fails three
chip on the toner cartridge • Noise
times after the machine has detected the
RFID communication error.
Memory chip at TD sensor: Communication
error • Damaged memory chip data •
682 Retry of memory chip communication fails Disconnected inter face • No memory
three times after the machine has detected chip on the development unit • Noise
the memory chip communication error.
RFID: Unit check error
The machine gets RFID communication error
683 Caused by noise
even the toner cartridges have not been
installed in the machine.
Memory address command error
The BICU does not receive a memory address • Loose connection • Defective controller
687
command from the controller 120 seconds • Defective BICU
after paper is in the position for registration.
GAVD communication error
• The I2C bus device ID is not identified during
initialization. • A device-status error occurs • Loose connection • Defective BICU •
690
during I2C bus communication. • The I2C bus Defective LD controller board
communication is not established due to an
error other than a buffer shortage.
Shift tray motor error
The shift tray HP sensor does not activate • Defective shift tray motor • Defective
730
within 1.86 seconds after the shift tray motor shift tray HP sensor.
starts to move at power on or copying. The 1st
 14
detection failure issues a jam error, and the
2nd failure issues this SC code.
Finisher stapler motor error (D038/D041)
740 The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Finisher stapler movement motor error
742
(D038/D041)
750 Tray lift motor error (D038/D041)
Finisher punch motor error (D038/D041)
The punch HP sensor is not activated within
the specified time after the punch motor
760
turned on. The 1st detection failure issues a
jam error, and the 2nd failure issues this SC
code.
• Staple jam • Motor overload • Defective
stapler motor • Defective stapler safety
sensor
• Motor overload • Loose connection of
the stapler unit HP sensor • Loose
connection of the stapler unit movement
motor • Defective stapler unit HP sensor
• Defective stapler movement motor
• Motor overload • Loose connection of
the tray lift motor • Defective tray lift
motor
• Punch HP sensor disconnected,
defective • Punch motor disconnected or
defective • Punch motor overload due to
obstruction
 15

Code Description Causes

Punch registration motor error (D038/D041)
The punch unit moves but is not detected at • Motor harness disconnected, loose,
763 the home position within the specified time. defective • Defective registration
The 1st detection failure issues a jam error, motor
and the 2nd failure issues this SC code.
Paper edge detection sensor error
• Defective connector • Defective
(D038/D041)
787 paper edge detection sensor. •
The machine does not detect correct voltage
Defective DA or AD converter.
from the paper edge detection sensor.
Paper size sensor error without side tray
• Defective connector • Defective
(D038/D041)
788 paper size sensors • Defective DA or
The machine does not detect correct voltage
AD converter.
from the paper size sensors.
Paper size sensor error with side tray
• Defective connector • Defective
(D038/D041)
789 paper size sensors • Defective DA or
The machine does not detect correct voltage
AD converter.
from the paper size sensors.
Front jogger motor error without side tray
(D038/D041)
• Defective front jogger motor •
The machine does not detect a correct signal
Loosen connection • Motor overload
790 from the front jogger fence HP sensor at
• Defective front jogger fence HP
power-on. The 1st detection failure issues a
sensor
jam error, and the 2nd failure issues this SC
code.
Rear jogger motor error without side tray
(D038/D041) • Defective rear jogger motor •
The machine does not detect a correct signal Loosen connection • Motor overload
791
from the rear jogger fence HP sensor at power- • Defective rear jogger fence HP
on. The 1st detection failure issues a jam error, sensor
and the 2nd failure issues this SC code.
Pick-up roller contact motor error without side
tray (D038/D041) • Defective pick-up roller contact
The machine does not detect a correct signal motor • Loosen connection • Motor
792
from the pick-up roller HP sensor at power-on. overload • Defective pick-up roller HP
The 1st detection failure issues a jam error, sensor
and the 2nd failure issues this SC code.
Front jogger motor error with side tray
(D038/D041)
• Defective front jogger motor •
The machine does not detect a correct signal
Loosen connection • Motor overload
793 from the front jogger fence HP sensor at
• Defective front jogger fence HP
power-on. The 1st detection failure issues a
sensor
jam error, and the 2nd failure issues this SC
code.
Rear jogger motor error with side tray • Defective rear jogger motor •
794
(D038/D041) Loosen connection • Motor overload
 16

The machine does not detect a correct signal • Defective rear jogger fence HP
from the rear jogger fence HP sensor at power- sensor
on. The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code.
Pick-up roller contact motor error with side tray
(D038/D041) • Defective pick-up roller contact
The machine does not detect a correct signal motor • Loosen connection • Motor
795
from the pick-up roller HP sensor at power-on. overload • Defective pick-up roller HP
The 1st detection failure issues a jam error, sensor
and the 2nd failure issues this SC code.
• Disconnected harness • Defective
796 Belt roller solenoid error belt roller position sensor • Defective
belt roller solenoid
• Defective NVRAM on the main
797 NVRAM data error
board of the internal finisher
Front Fan error • Front fan damaged • Disconnect or
798 The machine detects the fan lock signal (ON) defective the harness • Front fan
consecutively 200 ms. overload
• Output tray motor damaged •
Output tray motor overload • Loose
799 Output tray motor error
connection of the output tray motor •
Defective output tray motor
Energy saving I/O sub-system error
816 The energy saving I/O sub-system detects an • Controller board defective
error.

Code Description Causes

Fatal kernel erro
• System program defective •
Due to a control error, a RAM overflow occurred
819 Controller board defective •
during system processing. One of the following
Optional board defective
messages was displayed on the operation panel.
Self-diagnostics error: CPU [XXXX]: Detailed error
820
code
833 Self-diagnostic error 8: Engine I/F ASIC
IEEE1394 interface error • Defective IEEE1394 • Defective
851
The 1394 interface is unusable. controller.
Wireless LAN card not detected
The wireless LAN card is not detected before
853 • Loose connection
communication is established, though the wireless
LAN board is detected.
Wireless LAN/Bluetooth card not detected
854 The wireless LAN/Bluetooth card is not detected • Loose connection
after communication is established, but the
 17

wireless LAN board is detected.

Wireless LAN/Bluetooth card error
855, • Loose connection • Defective
An error is detected in the wireless LAN/Bluetooth
856 wireless LAN/Bluetooth card
card.
USB interface error The USB interface cannot be • Defective USB driver • Loose
857
used due to a driver error. connection
HDD Encryption unit error 1
A serious error occurs when data is encrypted to
858
update an encryption key with the HDD encryption
unit.
HDD Encryption unit error 2
A serious error occurs when the HDD data is
859
encrypted to update an encryption key with the
HDD encryption unit.
HDD: Initialization error • HDD not initialized • Defective
860
The controller detects that the hard disk fails. HDD
HDD: Reboot error • Loose connection • Defective
861 The HDD does not become ready within 30 cables • Defective HDD •
seconds after the power is supplied to the HDD. Defective controller
HDD: Read error
• Defective HDD • Defective
863 The data stored in the HDD cannot be read
controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing data in • Defective HDD
the HDD, data transmission fails.
HDD: Access error
865 • Defective HDD
An error is detected while operating the HDD.

Code Description Causes

SD card authentication error
866 • SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error 1. Install the SD card. 2. Turn
867
The SD card is ejected from the slot. the main switch off and on.
An error report is sent from
SD card access error the SD card reader. • An
868
• -13 to -3: File system error • Other number: Device error error is detected in the SD
card.
Address book error • Defective software program
870 An error is detected in the data copied to the address • Defective HDD • Incorrect
book over a network. path to the server
HDD mail data error • Defective HDD • Power
872
An error is detected in the HDD at machine initialization. failure during an access to
 18

the HDD
• Defective HDD • Power
HDD mail transfer error An error is detected in the HDD
873 failure during an access to
at machine initialization.
the HDD
Delete All error 1: HDD
• Data Overwrite Security
An error is detected while all of the HDD or NVRAM are
874 Unit (SD card) not installed •
formatted physically by the Data Overwrite Security Unit
Defective HDD
(D377).
Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are • The logical format for the
875
formatted logically by the Data Overwrite Security Unit HDD fails.
(D377).
Log Data Error
An error was detected in the handling of the log data at
876
power on or during machine operation. This can be
caused by switching the machine off while it is operating.
HDD Data Overwrite Security SD card error
• Defective SD card (D377) •
877 The 'all delete' function cannot be executed but the Data
SD card (D377) not installed
Overwrite Security Unit (D377) is installed and activated.
• Incorrect updating for the
TPM system authentication error
system firmware • Defective
878 The system firmware is not authenticated by TPM
flash ROM on the controller
(security chip).
board
File format converter error • Defective file format
880
The file format converter does not respond. converter
Electric counter error • Defective NVRAM •
900
Abnormal data in the counters. Defective controller
910 ...
External Controller Error
914
External Controller Error 6
While EAC (External Application Converter), the • Power outage at the EFI
conversion module, was operating normally, the receipt controller • EFI controller
919
of a power line interrupt signal from the FLUTE serial was rebooted • Connection
driver was detected, or BREAK signal from the other to EFI controller loose
station was detected.
 19

Code Description Causes

Printer application error • Defective software • Unexpected
920 An error is detected in the printer application hardware resource (e.g., memory
program. shortage)
Printer font error • A necessary font is not found in the
921 A necessary font is not found in the SD SD card. • The SD card data is
card. corrupted.
Software performance error
• Defective software • Defective
990 The software makes an unexpected
controller • Software error
operation.
Software continuity error
The software has attempted to perform an • Software program error • Internal
991 unexpected operation. However, unlike SC parameter incorrect, insufficient working
990, the object of the error is continuity of memory.
the software.
Undefined error • An error undetectable by any other SC
992
Defective software program code occurred
Operation panel management records
exceeded
An error occurred because the number of
• No action required because this SC
records exceeded the limit for images
994 does not interfere with operation of the
managed in the service layer of the
machine
firmware. This can occur if there if there are
too many application screens open on the
operation panel.
995 CPM setting error
• Software (including the software
configuration) defective • An option
Application function selection error
required by the application (RAM,
997 • The application selected by the operation
DIMM, board) is not installed • Nesting
panel key does not start or ends abnormally.
of the fax group addresses is too
complicated
Application start error • Loose connection of RAM-DIMM,
998 No applications start within 60 seconds after ROM-DIMM • Defective controller •
the power is turned on. Software problem