1

Ricoh Aficio MPC3002 Trouble Error Codes List page 1 (from 14)

Code Description Causes

• Exposure lamp defective • Lamp
Exposure lamp error
stabilizer defective • Exposure lamp
The peak white level is less than 64/255
101 connector defective • Standard white
digits (8 bits) when scanning the shading
plate dirty • Scanner mirror or scanner
plate.
lens out of position or dirty
• Scanner motor driver defective •
Scanner home position error 1 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
120
not detect the “OFF” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
• Scanner motor driver defective •
Scanner home position error 2 Scanner motor defective • Harness
The scanner home position sensor does between SIO board and scanner
121
not detect the “ON” condition during motor disconnected • Scanner HP
operation. sensor defective • Harness between
SIO and HP sensor disconnected
Black level detection error The black
• Harness disconnected • Defective
141 level cannot be adjusted within the target
SBU
value during the zero clamp.
• Dirty exposure glass or optics
White level detection error section • SBU board defective •
142 The white level cannot be adjusted Exposure lamp defective • Lamp
within the target during auto gain control. stabilizer defective • Scanner motor
defective
SBU communication error
The SBU connection cannot be detected • Defective SBU • Defective harness •
144
at power on or recovery from the energy Defective detection port on the BICU
save mode.
161- The error result of self-diagnostic by the • Defective BICU • Defective
001 ASIC on the BICU is detected. connection between BICU and SBU
IPU error
161-
Detected an error during an access to • Defective BICU board
002
the Ri.
Copy Data Security Unit error
• The copy data security board is not • Incorrect installation of the copy data
165 detected when the copy data security security board • Defective copy data
function is set "ON" with the initial security board
setting. • A device check error occurs
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when the copy data security function is

set "ON" with the initial setting.
Serial Number Mismatch
• NVRAM defective • BICU replaced
195 • Serial number stored in the memory
without original NVRAM
does not have the correct code.
Polygon motor error 1: ON timeout
• Defective or disconnected harness to
The polygon mirror motor does not reach
polygon motor driver board • Defective
202 the targeted operating speed within the
polygon motor driver board • Defective
specified time after turning on or
polygon motor.
changing speed
Polygon motor error 2: OFF timeout • Disconnected or defective harness to
The polygon mirror motor does leave the polygon motor driver board • Defective
203
READY status within 3 seconds after the polygon motor driver board • Defective
polygon motor switches off. polygon motor
Polygon motor error 3: XSCRDY signal • Disconnected or defective harness to
error polygon motor driver board • Defective
204
The SCRDY_N signal goes HIGH polygon motor • Defective polygon
(inactive) while the laser diode is firing. motor driver board
Laser synchronizing detection error: end
position [K] • Disconnected or defective harness to
The laser synchronizing detection signal synchronizing detector for end position
210-
for the end position of LDB [K], [C], [M], • Defective synchronizing detector
01
[Y] is not detected for one second after board • Defective LD board or driver •
the LDB unit turned on when detecting Defective IPU
the main scan magnification.
Laser synchronizing detection error: end
position [C] • Disconnected or defective harness to
The laser synchronizing detection signal synchronizing detector for end position
210-
for the end position of LDB [K], [C], [M], • Defective synchronizing detector
02
[Y] is not detected for one second after board • Defective LD board or driver •
the LDB unit turned on when detecting Defective IPU
the main scan magnification.

Code Description Causes

Laser synchronizing detection error: end
position [M] • Disconnected or defective harness
The laser synchronizing detection signal to synchronizing detector for end
210-
for the end position of LDB [K], [C], [M], [Y] position • Defective synchronizing
03
is not detected for one second after the detector board • Defective LD board
LDB unit turned on when detecting the or driver • Defective IPU
main scan magnification.
 3

Laser synchronizing detection error: end

position [Y] • Disconnected or defective harness
The laser synchronizing detection signal to synchronizing detector for end
210-
for the end position of LDB [K], [C], [M], [Y] position • Defective synchronizing
04
is not detected for one second after the detector board • Defective LD board
LDB unit turned on when detecting the or driver • Defective IPU
main scan magnification.
Laser synchronizing detection error: start
position [K]: LD1 • Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220-
for the start position of the LDB [K], [C], defective connection • Defective
01
[M], [Y] is not output for two seconds after laser synchronizing detector •
LDB unit turns on while the polygon motor Defective LDB • Defective IPU
is rotating normally.
Laser synchronizing detection error: start
position [C]: LD1 • Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220-
for the start position of the LDB [K], [C], defective connection • Defective
02
[M], [Y] is not output for two seconds after laser synchronizing detector •
LDB unit turns on while the polygon motor Defective LDB • Defective IPU
is rotating normally.
Laser synchronizing detection error: start
position [C]: LD1 • Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220-
for the start position of the LDB [K], [C], defective connection • Defective
03
[M], [Y] is not output for two seconds after laser synchronizing detector •
LDB unit turns on while the polygon motor Defective LDB • Defective IPU
is rotating normally.
Laser synchronizing detection error: start
position [Y]: LD1 • Disconnected cable from the laser
The laser synchronizing detection signal synchronizing detection unit or
220-
for the start position of the LDB [K], [C], defective connection • Defective
04
[M], [Y] is not output for two seconds after laser synchronizing detector •
LDB unit turns on while the polygon motor Defective LDB • Defective IPU
is rotating normally.
FGATE ON error: K
The PFGATE ON signal does not assert • Defective ASIC (Lupus) • Poor
230-
within 5 seconds after processing the connection between controller and
01
image in normal job or MUSIC for start IPU • Defective IPU
position [K], [C], [M], [Y].
FGATE ON error: C • Defective ASIC (Lupus) • Poor
230-
The PFGATE ON signal does not assert connection between controller and
02
within 5 seconds after processing the IPU • Defective IPU
 4

image in normal job or MUSIC for start

position [K], [C], [M], [Y].
FGATE ON error: M
The PFGATE ON signal does not assert • Defective ASIC (Lupus) • Poor
230-
within 5 seconds after processing the connection between controller and
03
image in normal job or MUSIC for start IPU • Defective IPU
position [K], [C], [M], [Y].
FGATE ON error: Y
The PFGATE ON signal does not assert • Defective ASIC (Lupus) • Poor
230-
within 5 seconds after processing the connection between controller and
04
image in normal job or MUSIC for start IPU • Defective IPU
position [K], [C], [M], [Y].
FGATE OFF error: K
• The PFGATE ON signal still asserts
within 5 seconds after processing the • Defective ASIC (Lupus) • Poor
231-
image in normal job or MUSIC for end connection between controller and
01
position [K], [C], [M], [Y]. • The PFGATE IPU • Defective IPU
ON signal still asserts when the next job
starts.
FGATE OFF error: C
• The PFGATE ON signal still asserts
within 5 seconds after processing the • Defective ASIC (Lupus) • Poor
231-
image in normal job or MUSIC for end connection between controller and
02
position [K], [C], [M], [Y]. • The PFGATE IPU • Defective IPU
ON signal still asserts when the next job
starts.
FGATE OFF error: M
• The PFGATE ON signal still asserts
within 5 seconds after processing the • Defective ASIC (Lupus) • Poor
231-
image in normal job or MUSIC for end connection between controller and
03
position [K], [C], [M], [Y]. • The PFGATE IPU • Defective IPU
ON signal still asserts when the next job
starts.
FGATE OFF error: Y
• The PFGATE ON signal still asserts
within 5 seconds after processing the • Defective ASIC (Lupus) • Poor
231-
image in normal job or MUSIC for end connection between controller and
04
position [K], [C], [M], [Y]. • The PFGATE IPU • Defective IPU
ON signal still asserts when the next job
starts.
LD error: K
240- • Worn-out LD • Disconnected or
The IPU detects LDB error a few times
01 broken harness of the LD
consecutively when LDB unit turns on after
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LDB initialization.

Code Description Causes

LD error: C
240- The IPU detects LDB error a few times • Worn-out LD • Disconnected or
02 consecutively when LDB unit turns on after broken harness of the LD
LDB initialization.
LD error: M
240- The IPU detects LDB error a few times • Worn-out LD • Disconnected or
03 consecutively when LDB unit turns on after broken harness of the LD
LDB initialization.
LD error: Y
240- The IPU detects LDB error a few times • Worn-out LD • Disconnected or
04 consecutively when LDB unit turns on after broken harness of the LD
LDB initialization.
GAVD communication error
The 12C bus device ID is not identified
• Loose connection • Defective
during initialization. A device-status error
270 GAVD • Defective BCU • Defective
occurs during 12C bus communication. The
controller board
12C bus communication is not established
due to an error other than a buffer shortage.
• Pattern sampling error (
insufficient image density ) •
Line position adjustment (MUSIC) error Defective ID sensors for the line
285 Line position adjustment fails four position adjustment • Defective
consecutive times. image transfer belt unit • Defective
PCDU(s) • Defective laser optics
housing unit
Charge P.P. output error: K
• Disconnected or broken
312- The feedback voltage of the charge AC for
harnesses of the HVPS •
01 each color is 0.3 V or less for 0.2 seconds
Defective PCDU • Defective HVPS
after the charge AC has been turned on.
Charge P.P. output error: C
• Disconnected or broken
312- The feedback voltage of the charge AC for
harnesses of the HVPS •
02 each color is 0.3 V or less for 0.2 seconds
Defective PCDU • Defective HVPS
after the charge AC has been turned on.
Charge P.P. output error: M
• Disconnected or broken
312- The feedback voltage of the charge AC for
harnesses of the HVPS •
03 each color is 0.3 V or less for 0.2 seconds
Defective PCDU • Defective HVPS
after the charge AC has been turned on.
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Charge P.P. output error: Y
312- The feedback voltage of the charge AC for
04 each color is 0.3 V or less for 0.2 seconds
after the charge AC has been turned on.
TD sensor adjustment error: K
During TD sensor initialization, the output
360- value of the black, cyan, magenta, or yellow
01 TD sensor is not within the range of the
specified value with SP3-238-001 to -004
(default: 2.5V) +- 0.2V
TD sensor adjustment error: C
During TD sensor initialization, the output
360- value of the black, cyan, magenta, or yellow
02 TD sensor is not within the range of the
specified value with SP3-238-001 to -004
(default: 2.5V) +- 0.2V
TD sensor adjustment error: M
During TD sensor initialization, the output
360- value of the black, cyan, magenta, or yellow
03 TD sensor is not within the range of the
specified value with SP3-238-001 to -004
(default: 2.5V) +- 0.2V
TD sensor adjustment error: Y
During TD sensor initialization, the output
360- value of the black, cyan, magenta, or yellow
04 TD sensor is not within the range of the
specified value with SP3-238-001 to -004
(default: 2.5V) +- 0.2V
TD sensor (Vt high) error 1: K
• The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified
361- value (default: 4.7V) with SP3-020-002 for
01 twenty counts. • The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
with SP3-020-001.
TD sensor (Vt high) error 1: C
• The Vt value of the black, magenta, cyan,
or yellow TD sensor exceeds the specified
361-
value (default: 4.7V) with SP3-020-002 for
02
twenty counts. • The [Vt - Vtref] value of the
black, magenta, cyan, or yellow TD sensor
exceeds the specified value (default: 5.0V)
• Disconnected or broken
harnesses of the HVPS •
Defective PCDU • Defective HVPS
• Heat seal not removed from a
new developer pack • TD harness
sensor disconnected, loose or
defective • TD sensor defective •
Harness between TD sensor and
drawer disconnected, defective
• Heat seal not removed from a
new developer pack • TD harness
sensor disconnected, loose or
defective • TD sensor defective •
Harness between TD sensor and
drawer disconnected, defective
• Heat seal not removed from a
new developer pack • TD harness
sensor disconnected, loose or
defective • TD sensor defective •
Harness between TD sensor and
drawer disconnected, defective
• Heat seal not removed from a
new developer pack • TD harness
sensor disconnected, loose or
defective • TD sensor defective •
Harness between TD sensor and
drawer disconnected, defective
• Black, magenta, cyan, or yellow
TD sensor disconnected •
Harness between TD sensor and
PCDU defective • Defective TD
sensor
• Black, magenta, cyan, or yellow
TD sensor disconnected •
Harness between TD sensor and
PCDU defective • Defective TD
sensor
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with SP3-020-001

Code Description Causes

TD sensor (Vt high) error 1: M
• The Vt value of the black, magenta, cyan, or
• Black, magenta, cyan, or yellow
yellow TD sensor exceeds the specified value
TD sensor disconnected •
361- (default: 4.7V) with SP3-020-002 for twenty
Harness between TD sensor and
03 counts. • The [Vt - Vtref] value of the black,
PCDU defective • Defective TD
magenta, cyan, or yellow TD sensor exceeds
sensor
the specified value (default: 5.0V) with SP3-
020-001
TD sensor (Vt high) error 1: Y
• The Vt value of the black, magenta, cyan, or
• Black, magenta, cyan, or yellow
yellow TD sensor exceeds the specified value
TD sensor disconnected •
361- (default: 4.7V) with SP3-020-002 for twenty
Harness between TD sensor and
04 counts. • The [Vt - Vtref] value of the black,
PCDU defective • Defective TD
magenta, cyan, or yellow TD sensor exceeds
sensor
the specified value (default: 5.0V) with SP3-
020-001
TD sensor (Vt low) error 2: K • TD sensor harness
The Vt value of the black, magenta, cyan, or disconnected, loose, defective •
362-
yellow TD sensor is below the specified value A drawer connector
01
with SP3-020-004 (default: 0.5V) for 10 disconnected, loose, defective •
counts. TD sensor defective
TD sensor (Vt low) error 2: C • TD sensor harness
The Vt value of the black, magenta, cyan, or disconnected, loose, defective •
362-
yellow TD sensor is below the specified value A drawer connector
02
with SP3-020-004 (default: 0.5V) for 10 disconnected, loose, defective •
counts. TD sensor defective
TD sensor (Vt low) error 2: M • TD sensor harness
The Vt value of the black, magenta, cyan, or disconnected, loose, defective •
362-
yellow TD sensor is below the specified value A drawer connector
03
with SP3-020-004 (default: 0.5V) for 10 disconnected, loose, defective •
counts. TD sensor defective
TD sensor (Vt low) error 2: Y • TD sensor harness
The Vt value of the black, magenta, cyan, or disconnected, loose, defective •
362-
yellow TD sensor is below the specified value A drawer connector
04
with SP3-020-004 (default: 0.5V) for 10 disconnected, loose, defective •
counts. TD sensor defective
ID sensor adjustment error • Dirty or defective ID sensor • ID
370
When the Vsg error counter reaches "3", the sensor detection surface dirty
 8
machine detects "SC370". The Vsg error
counter counts "1" when the Vsg detected by
ID sensor is more than the value (default:
4.5V) specified with SP3-324-005 or less than
the value (default: 3.5V) specified with SP3-
324-006.
Drum gear position sensor error: K
390- The machine does not detect the drum
01 position signal for 3 seconds at the drum
phase adjustment.
Drum gear position sensor error: C
390- The machine does not detect the drum
02 position signal for 3 seconds at the drum
phase adjustment.
Drum gear position sensor error: M
390- The machine does not detect the drum
03 position signal for 3 seconds at the drum
phase adjustment.
Drum gear position sensor error: Y
390- The machine does not detect the drum
04 position signal for 3 seconds at the drum
phase adjustment.
Drum/Development motor error: K
396- The machine detects a High signal from the
01 drum/development motor for 2 seconds after
the drum/development motor turned on.
Drum/Development motor error: C
396- The machine detects a High signal from the
02 drum/development motor for 2 seconds after
the drum/development motor turned on.
Drum/Development motor error: M
396- The machine detects a High signal from the
03 drum/development motor for 2 seconds after
the drum/development motor turned on.
396- Drum/Development motor error: Y
04 The machine detects a High signal from the
• Dirty or defective drum gear
position sensor
• Dirty or defective drum gear
position sensor
• Dirty or defective drum gear
position sensor
• Dirty or defective drum gear
position sensor
• Overload on the
drum/development motor •
Defective drum/development
motor • Defective harness •
Shorted 24 V fuse on the PSU •
Defective interlock system
• Overload on the
drum/development motor •
Defective drum/development
motor • Defective harness •
Shorted 24 V fuse on the PSU •
Defective interlock system
• Overload on the
drum/development motor •
Defective drum/development
motor • Defective harness •
Shorted 24 V fuse on the PSU •
Defective interlock system
• Overload on the
drum/development motor •
 9

drum/development motor for 2 seconds after Defective drum/development

the drum/development motor turned on. motor • Defective harness •
Shorted 24 V fuse on the PSU •
Defective interlock system

Code Description Causes

Image transfer unit motor error
The motor LOCK signal is not detected • Motor overload • Defective image
441
for more than two seconds while the transfer unit motor
motor START signal is on.
• Dirty image transfer belt contact
Image transfer belt contact motor error
sensor • Defective image transfer belt
The image transfer belt contact sensor
contact motor • Disconnected
442 does not detect the movement of actuator
connector of image transfer belt
at the sensor while the polygon motor
contact sensor or motor •
rotates.
Disconnected cable
Image transfer unit error • Defective encoder sensor • Image
443 The machine detects the encoder sensor transfer unit installation error •
error. Defective image transfer unit motor
Paper transfer unit contact error
• Defective paper transfer unit contact
The paper transfer unit contact sensor
sensor • Defective paper transfer unit
452 does not detect the movement of actuator
contact motor • Broken +24V fuse on
at the sensor while the polygon motor
PSU • Defective IOB
rotates.
Separation power pack output error
• Damaged insulation on the high-
An interrupt checks the status of the
voltage supply cable • Damaged
460 power pack every 20 ms. This SC is
insulation around the high-voltage
issued if the BCU detects a short in the
power supply.
power pack 10 times at D(ac).
• Toner transport motor overload •
Toner transport motor error
Disconnected or broken harness •
The LOCK signal is not detected for 2
490 Defective toner transport motor •
seconds when the transport motor turns
Opened +24V fuse on the PSU •
on.
Defective interlock switch
High voltage power: Drum/ development
• High voltage leak • Broken harness •
bias output error
Defective drum unit or development
491 An error signal is detected for 0.2
unit • Defective high voltage supply
seconds when charging the drum or
unit
development.
High voltage power: Image transfer/ • High voltage leak • Broken harness •
492
paper transfer bias output error Defective image transfer belt unit or
 10

An error signal is detected for 0.2 paper transfer unit • Defective high
seconds when charging the separation, voltage supply unit
image transfer bet or paper transfer
roller.
Temperature and humidity sensor error 2
• The thermistor output of the
• Temperature and humidity sensor
temperature sensor was not within the
harness disconnected, loose,
498 prescribed range (more than 0.5 V to less
defective • Temperature and humidity
than 3.0 V). • The thermistor output of the
sensor defective
humidity sensor was not within the
prescribed range (less than 2.4V).
Paper Tray 1 error
• When the tray lift motor rotates
counterclockwise, (if the upper limit is not
detected within 10 seconds), the machine • Disconnected or defective paper lift
asks the user to reset the tray. • When sensor • Disconnected or defective
501 the tray lift motor rotates clockwise, (if the tray lift motor • Defective bottom plate
upper limit is not detected within 1.5 lift mechanism • Too much paper in
seconds), the machine asks the user to the tray • Defective IOB
reset the tray. If one of these conditions
occurs three consecutive times, the SC is
generated.
Paper Tray 2 error
• When the tray lift motor rotates
counterclockwise, (if the upper limit is not
detected within 10 seconds), the machine • Disconnected or defective paper lift
asks the user to reset the tray. • When sensor • Disconnected or defective
502 the tray lift motor rotates clockwise, (if the tray lift motor • Defective bottom plate
upper limit is not detected within 1.5 lift mechanism • Too much paper in
seconds), the machine asks the user to the tray • Defective IOB
reset the tray. If one of these conditions
occurs three consecutive times, the SC is
generated.
Tray 3 error (Paper Feed Unit or LCT) For the paper feed unit: • Defective
This SC is generated if the following tray lift motor or connector
condition occurs. For the paper feed unit: disconnection • Defective lift sensor or
When the tray lift motor is turned on, the connector disconnection For the LCT:
upper limit is not detected within 15 • Defective stack transport clutch or
503 seconds For the LCT: The upper or lower connector disconnection • Defective
limit is not detected within 8 seconds tray motor or connector disconnection
when the tray lift motor is turned on to lift • Defective end fence home position
or lower the tray. This SC is generated sensor or connector disconnection •
too if the following condition occurs 3 Defective upper limit sensor or
consecutive times. For the paper feed connector disconnection • Defective
 11

unit: When the tray lowers, the tray lift tray lift motor or connector
sensor does not go off within 1.5 sec. For disconnection
the LCT: When the main switch is turned
on or when the LCT is set, if the end
fence is not in the home position (home
position sensor ON), the tray lift motor
stops. If the upper limit does not go off for
1.5 seconds even the tray lift motor turns
on to lower the tray after the upper limit
has been detected at power on.
Tray 4 error (Paper Feed Unit or LCT)
This SC is generated if the following
condition occurs. For the two-tray paper
For the two-tray paper feed unit: •
feed unit When the tray lift motor is
Defective tray lift motor or connector
turned on, the upper limit is not detected
disconnection • Defective lift sensor or
within 15 seconds. For the LCT If the
connector disconnection For the LCT:
upper or lower limit is not detected within
• Defective stack transport clutch or
8 seconds when the tray lift motor is
connector disconnection • Defective
turned on to lift up or lower the tray. This
504 tray motor or connector disconnection
SC is generated too if the following
• Defective end fence home position
condition occurs 3 consecutive times. For
sensor or connector disconnection •
the two-tray paper feed unit When the
Defective upper limit sensor or
tray lowers, the tray lift sensor does not
connector disconnection • Defective
go off within 1.5 sec. For the LCT If the
tray lift motor or connector
upper limit does not go off for 1.5
disconnection
seconds even the tray lift motor turns on
to lower the tray after the upper limit has
been detected at power on.
Tray 5 error (Optional Paper Feed Unit or
LCT)
This SC is generated if the following
condition occurs. For the two-tray paper
feed unit When the tray lift motor is
turned on, the upper limit is not detected
within 15 seconds. For the LCT 1200-
sheet If the upper or lower limit is not • Defective tray lift motor or connector
505 detected within 8 seconds when the tray disconnection • Defective lift sensor or
lift motor is turned on to lift up or lower connector disconnection
the tray. This SC is generated too if the
following condition occurs 3 consecutive
times. For the two-tray paper feed unit
When the tray lowers, the tray lift sensor
does not go off within 1.5 sec. For the
LCT 1200-sheet If the upper limit does
not go off for 1.5 seconds even the tray
 12

lift motor turns on to lower the tray after

the upper limit has been detected at
power on.#a
• Motor overload • Defective
520- Registration motor error
registration motor • Disconnected or
01 The IOB does not receive the lock signal.
broken harness • Defective IOB

Code Description Causes

• Motor overload • Defective
520- Paper feed motor error registration motor •
02 The IOB does not receive the lock signal. Disconnected or broken
harness • Defective IOB
Fusing fan error • Defective fusing fan motor or
530 The IOB does not receive the lock signal 100 connector disconnection •
ms after turning on the fusing fan. Defective IOB
QSU fan error • Disconnected harness •
The machine does not detect the fan motor Overload on the QSU fan motor
531
lock signal for 100 ms while the QSU fan turns • Defective QSU fan motor •
on. Defective IOB
Ventilation fan (at the left side of the machine)
motor error: front end • Defective ventilation fan motor
532-
The IOB does not receive the lock signal for in the front end or rear end •
01
100 ms after turning on the ventilation fan Defective IOB
motor in the front end or rear end.
Ventilation fan (at the left side of the machine)
motor error: rear end • Defective ventilation fan motor
532-
The IOB does not receive the lock signal for in the front end or rear end •
02
100 ms after turning on the ventilation fan Defective IOB
motor in the front end or rear end.
Second duct fan error 1 • Disconnected harness •
533- The machine does not detect the fan motor Overload on the second duct
01 lock signal for 100 ms while the second duct fan motor • Defective second
fan turns on. duct motor • Defective IOB
Third duct fan error • Disconnected harness •
534- The machine does not detect the fan motor Overload on the third duct fan
01 lock signal for 100 ms while the third duct fan motor • Defective third duct
turns on. motor • Defective IOB
Paper exit fan error • Disconnected harness •
535 The machine does not detect the fan motor Overload on the paper exit fan
lock signal for 100 ms while the paper exit fan motor • Defective paper exit
 13

turns on. motor • Defective IOB

• Disconnected harness •
AC controller board fan error
Overload on the AC controller
The machine does not detect the fan motor
538 board fan motor • Defective AC
lock signal for 100 ms while the AC controller
controller board fan motor •
board fan turns on.
Defective IOB
Fusing/Paper exit motor error • Motor overload • Defective
540 The IOB does not receive the lock signal 100 fusing/paper exit motor •
ms after turning on the fusing/ paper exit motor. Shorted +24V fuse on the PSU
• Loose connection of the
Heating roller thermopile error heating roller thermopile •
541 The temperature detected by the heating roller Defective heating roller
thermopile does not reach 0°C for 6 seconds. thermopile • Defective
thermopile
Heating roller warm-up error 1
• The heating roller temperature does not reach
80°C for 20 seconds after the inverter turned
542 • Dirty or defective thermopile
on. • The center temperature of the heating
roller does not reach the ready temperature for
90 seconds after the fusing lamp turned on.
Heating roller overheat: Center (software error)
• Defective AC controller board
543 The detected fusing temperature stays at
• Defective IOB • Defective IPU
215°C for 1 second for 10 consecutive times.
Heating roller overheat: Center (hardware
• Defective AC controller board
error)
• Defective IOB • Defective IPU
544 During stand-by mode or a print job, the
• Defective fusing control
detected heating roller temperature reaches
system
220°C.
Fusing Heater error: Center
• Defective thermistors •
545 The fusing heater keeps full power for 23
Disconnected cables
seconds or more.

Code Description Causes

Zero cross error
• The zero cross signal is detected three times
even though the heater relay is off when • Defective fusing relay •
turning on the main power. • The zero cross Defective fusing relay circuit •
547
signal is not detected for 3 seconds even Shorted +24V fuse on the PSU •
though the heater relay is on after turning on Unstable power supply
the main power or closing the front door. • The
detection error occurs twice or more in the 11
 14

zero cross signal detections. This error is

defined when the detected zero cross signal is
39 or less.
Fusing heater connection error
The heating roller rotation sensor detects the
• Broken heater cables •
549 target temperature as 50°C for 5 seconds or
Defective connectors
more after the fusing/paper exit motor has
turned on.
Heating roller thermistor error
• Loose connection of pressure
The temperature at the end of the heating
551 roller thermistor • Defective
roller measured by the heating roller thermistor
heating roller thermistor
does not reach 0°C for 7 seconds.
Heating roller warm-up error 2
• The heating roller temperature does not
reach 80°C for 20 seconds after the inverter
• Defective heating roller
552 turned on. • The temperature at the end of the
thermistor • Defective inverter
heating roller does not reach the ready
temperature for 89 seconds after the fusing
lamp turned on.
Heating roller overheat: End (software error)
The detected heating roller temperature stays • Defective AC controller board •
553
at 215°C or more for 1 second for 10 Defective IOB • Defective IPU
consecutive times.
Heating roller overheat : End (hardware error) • Defective AC controller board •
554 The heating roller thermistor detects 220°C or Defective IOB • Defective IPU •
more. Defective fusing control system
Fusing Heater error: End The fusing heater • Defective thermistors •
555
keeps full power for 19 seconds or more. Disconnected cables
Zero cross frequency error
When the zero cross signal is 66 or more and
• Noise (High frequency) •
557 it is detected 10 times or more in 11
Defective AC control board
detections, the machine determines that input
60 Hz and SC557 occurs.
Consecutive fusing jam
The paper jam counter for the fusing unit
reaches 3 times. The paper jam counter is
559 • Paper jam in the fusing unit
cleared if the paper is fed correctly. This SC is
activated only when SP1-159-001 is set to "1"
(default "0").
Pressure roller thermistor error: End
• Loose connection of the
561 The temperature at the end of the pressure
thermistor • Defective thermistor
roller measured by the thermistor does not
 15

reach 0°C for 37 seconds.

Pressure roller thermistor warm-up error: End
The heating roller rotation sensor does not
• Dirty thermopile lenses •
562 reach 20°C for 100 seconds after the
Defective thermistor
fusing/paper exit motor has turned on with
sheets of 257 mm or more in width.
Pressure roller overheat: End (software error)
The detected pressure roller temperature stays • Defective AC controller board •
563
at 215°C or more for 1 second for 10 Defective IOB • Defective IPU
consecutive times.
• Defective AC controller board •
Pressure roller overheat: End (hardware error)
564 Defective IOB • Defective IPU •
The thermistor detects 220°C or more.
Defective fusing control system
• Broken or defective pressure
roller contact sensor • Deformed
Pressure roller contact sensor error
569- or broken pressure roller contact
Pressure roller contact sensor does not detect
00 sensor feeler • Defective
the pressure roller position three times
pressure roller contact motor •
Defective fusing unit
Fusing shutter sensor error • Defective fusing shutter plate
569-
Fusing shutter plate home position sensor home position sensor • Defective
01
error is detected three consecutive times. connectors

Code Description Causes

Pressure roller thermistor error: Center
571- The center temperature of the pressure roller • Loose connection of the
00 measured by the thermistor does not reach thermistor • Defective thermistor
0°C for 37 seconds.
Pressure roller thermistor warm-up error:
Center
572- The center temperature of the pressure roller • Dirty thermopile lenses •
02 measured by the thermistor does not reach Defective thermistor
20°C within 100 seconds after the heater turns
on.
Pressure roller overheat : Center (software
error)
573 The detected pressure roller temperature • Defective IOB • Defective IPU
stays at 215°C or more for 1 second for 10
consecutive times.
574 Pressure roller overheat : Center (hardware • Defective IOB • Defective IPU •
 16

error) Defective fusing control system

The thermistor detects 220°C or more.
NC sensor broken: Center • Broken cables of thermopile or
581 The sensor detects -17°C or less for 100 thermistor • Defective connection
seconds. of connectors
NC sensor broken: End • Broken cables of thermopile or
591 The sensor detects -17°C or less for 100 thermistor • Defective connection
seconds. of connectors
Mechanical counter error: K This SC is only for
• Disconnected mechanical
NA models. The machine detects the
610 counter • Defective mechanical
mechanical counter error when SP5-987-001
counter
is set to "1 (ON)
ARDF communication error • Incorrect installation of ARDF •
620 After the ARDF is detected, the break signal ARDF defective • IPU board
occurs or communication timeout occurs. defective • External noise
Finisher communication error
While the IOB communicates with an optional
unit, an SC code is displayed if one of
following conditions occurs. • The IOB
receives the break signal which is generated • Cable problems • IOB problems
by the peripherals only just after the main • BCU problems • PSU problems
621
switch is turned on. • When the IOB does not in the machine • Main board
receive an OK signal from a peripheral 100ms problems in the peripherals
after sending a command to it. The IOB
resends the command. The IOB does not
receive an OK signal after sending the
command 3 times.
Paper tray unit communication error
While the IOB communicates with an optional
unit, an SC code is displayed if one of
following conditions occurs. • The IOB
receives the break signal which is generated • Cable problems • IOB problems
by the peripherals only just after the main • BCU problems • PSU problems
622
switch is turned on. • When the IOB does not in the machine • Main board
receive an OK signal from a peripheral 100ms problems in the peripherals
after sending a command to it. The IOB
resends the command. The IOB does not
receive an OK signal after sending the
command 3 times.
2nd Paper Bank communication error
This SC is not issued for this machine. When • Loose or disconnected
623
a communication error signal between the 1st connector
paper bank and 2nd paper bank is received.
 17

• Serial line between the optional

Counter device error 1 counter device, the relay board
After 3 attempts to send a data frame to the and copier control board is
632 optional counter device via the serial disconnected or damaged. •
communication line, no ACK signal was Make sure that SP5113 is set to
received within 100 ms. enable the optional counter
device.
• Serial line between the optional
counter device, the relay board
Counter device error 2
and copier control board is
After communication is established, the
633 disconnected or damaged. •
controller receives the brake signal from the
Make sure that SP5113 is set to
accounting device.
enable the optional counter
device.
Counter device error 3 • Counter device control board
634 A backup RAM error was returned by the defective • Backup battery of
counter device. counter device defective
Counter device error 4 • Counter device control board
635 A backup battery error was returned by the defective • Backup battery of
counter device. counter device defective

Code Description Causes

636 SD Card Error
637 Tracking information notice error
Communication error: Engine Controller
(Check sum error)
Sum value is added each command frame.
Sum check means: STX xx xx xx xx sum
ETX The least significant 7 bits of xx + xx +
640 Hard error with PCI
xx+ xx is compared with the sum Example:
STX 80h 81h 82h 83h 06h ETX 80h + 81h +
82h + 83h = 206h If sum value is 06h, data is
correct. This SC is not displayed when it
occurs; count is executed only by logging.
Communication error: Engine Controller (No
response)
Asserts the error detected by the
No response from engine to frame after
641 serial driver from PSC module to
frame sending from controller with RAPI
SRM with RAPI command.
protocol. (No response after 3 attempts of
sending every 100 ms)
650 Communication error of the remote service
 18

modem (Cumin-M)
651 Incorrect dial up connection
Remote service ID2 mismatching ID2 for
• Used controller board installed •
652 Remote certification is mismatching between
Used NVRAM installed
the controller board and NVRAM.
• Used NVRAM installed An
unexpected error occurs when the
Incorrect remote service ID2
653 modem (Embedded RCG-M) tries
ID2 stored in the NVRAM is incorrect.
to call the center with a dial up
connection
Engine start up error
Connections between BCU and
The BCU fails to respond within the
670 controller board are loose,
prescribed time when the machine is turned
disconnected, or damaged.
on.
Controller start up error
• After the machine is powered on, the
communication between the controller and
the operation panel is not established, or • Controller stalled • Controller
communication with controller is interrupted board installed incorrectly •
after a normal startup. • After startup reset of Controller board defective •
672 the operation panel, the attention code (FDH) Operation panel connector loose
or the attention acknowledge code (FEH) is or defective • The controller is not
not sent from the controller within 30 completely shut down when the
seconds. • After the controller issues a main switch is turned off.
command to check the communication line
with the controller at 30-second intervals, the
controller fails to respond twice.
Toner bottle ID: Communication error
• Communication error occurs when the
• Defective toner bottle ID reader
toner bottle ID starts to communicate with the
and writer • Disconnected ASAP
681 toner bottle ID receptor. • Retry of toner
I/F • No memory chip on the toner
bottle ID communication fails three times
cartridge • Noise
after the machine has detected the toner
bottle ID communication error.
Memory chip at TD sensor: Communication
• Damaged memory chip data •
error
Disconnected inter face • No
682 Retry of memory chip communication fails
memory chip on the development
three times after the machine has detected
unit • Noise
the memory chip communication error.
Memory address command error
• Loose connection • Defective
687 The BCU does not receive a memory
controller • Defective BCU
address command from the controller 120
 19
seconds after paper is in the position for
registration.
Finisher exit guide plate motor error
After moving away from the guide plate
position sensor, the exit guide is not detected
720-
at the home position within the prescribed
24
time. The 1st detection failure issues a jam
error, and the 2nd failure issues this SC
code.
Finisher punch motor error
The punch HP sensor is not activated within
720- the specified time after the punch motor
25 turned on. The 1st detection failure issues a
jam error, and the 2nd failure issues this SC
code.
Code Description
Finisher jogger motor error
The jogger fences move out of the home
position but the HP sensor output does not
720-
change within the specified number of pulses.
30
The 1st failure issues an original jam
message, and the 2nd failure issues this SC
code.
Stack feed-out motor error
• The stack feed-out HP sensor does not
detect the home position of the stack feed-out
belt 3000ms after the stack feed-out belt has
720- moved to its home position. • The stack feed-
41 out HP sensor does not turn off 200 ms after
the stack feedout belt has moved from its
home position. • The 1st detection failure
causes a jam error, and the 2nd failure causes
this SC code.
Finisher stapler movement motor error
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code. For
720- the 2000/3000-sheet (booklet) finisher •
42 Staple movement is not finished for a certain
time. For the 1000-sheet finisher • The stapler
HP sensor is not activated within the specified
time after the stapler motor turned on. (First
• Guide plate motor disconnected,
defective • Guide plate motor
overloaded due to obstruction •
Guide plate position sensor
disconnected, defective
• Punch HP sensor disconnected,
defective • Punch motor
disconnected or defective • Punch
motor overload due to obstruction
Causes
• Jogger HP sensor
disconnected, defective • Jogger
motor disconnected, defective •
Jogger motor overloaded due to
obstruction • Finisher main board
and jogger motor
• Defective stack feed-out HP
sensor • Overload on the stack
feed-out motor • Defective stack
feed-out motor • Defective main
board • Disconnected or
defective harness
• Motor overload • Loose
connection of the stapler home
position sensor • Loose
connection of the stapler
movement motor • Defective
stapler home position sensor •
Defective stapler movement
motor
 20

detection: jam error, consecutive twice

detection SC code).
Finisher corner stapler motor error
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code. For
the 2000/3000-sheet (booklet) finisher •
Staple movement is not finished after a certain
time. For the 1000-sheet finisher • The stapler
720- • Staple jam • Motor overload •
motor does not switch off within the prescribed
44 Defective stapler motor
time after operating. • The HP sensor of the
staple unit does not detect the home position
after the staple unit moves to its home
position. • The HP sensor of the staple unit
detects the home position after the staple unit
moves from its home position.
Finisher folder plate motor error • Folder plate HP sensor
The folder plate moves but is not detected at disconnected, defective • Folder
720-
the home position within the specified time. plate motor disconnected,
52
The 1st detection failure issues a jam error, defective • Folder plate motor
and the 2nd failure issues this SC code. overloaded due to obstruction.
Fold unit bottom fence motor error
The bottom fence of the fold unit moves but is
• Motor harness disconnected,
720- not detected at the home position within the
loose, defective • Defective
53 specified time. The 1st detection failure issues
motor
a jam error, and the 2nd failure issues this SC
code.
Clamp roller retraction motor error 1
The clamp roller retraction motor moves but is
• Motor harness disconnected,
720- not detected at the home position within the
loose, defective • Defective
58 specified time. The 1st detection failure issues
motor
a jam error, and the 2nd failure issues this SC
code.
Clamp roller retraction motor error 2
The drive roller swing motor moves but is not
• Motor harness disconnected,
720- detected at the home position within the
loose, defective • Defective
59 specified time. The 1st detection failure issues
motor
a jam error, and the 2nd failure issues this SC
code.
1000/2000/3000-sheet (booklet) finisher: Tray
lift motor error • Motor overload • Loose
720-
The 1st detection failure issues a jam error, connection of the shift tray motor
70
and the 2nd failure issues this SC code. The • Defective shift tray motor
upper tray paper height sensor does not
 21

change its status with the specified time after

the tray raises or lowers.
Finisher Tray 1 shift motor error • Shift tray HP sensor of the
The shift roller HP sensor of the upper tray upper tray disconnected,
does not activate within the prescribed time defective • Shift tray motor of the
720-
after the shift tray starts to move toward or upper tray is disconnected,
71
away from the home position. The 1st defective • Shift tray motor of the
detection failure issues a jam error, and the upper tray overloaded due to
2nd failure issues this SC code. obstruction
Punch movement motor error
The punch unit moves but is not detected at • Motor harness disconnected,
720-
the home position within the specified time. loose, defective • Defective
80
The 1st detection failure issues a jam error, motor
and the 2nd failure issues this SC code.
Paper position sensor slide motor error
The paper position sensor moves but is not
• Motor harness disconnected,
720- detected at the home position within the
loose, defective • Defective
81 specified time. The 1st detection failure issues
motor
a jam error, and the 2nd failure issues this SC
code.
• Motor harness disconnected,
722- Paper feed motor error: proof tray
loose, defective • Defective
10 Motor driver error signal is output.
motor • Overload on the motor
• Motor harness disconnected,
722- Paper feed motor error: lower tray
loose, defective • Defective
14 Motor driver error signal is output.
motor • Overload on the motor
• Motor harness disconnected,
722- Paper feed motor error: inner tray
loose, defective • Defective
17 Motor driver error signal is output.
motor • Overload on the motor

Code Description Causes

Finisher front jogger motor error (D585)
• Jogger HP sensor disconnected,
The jogger fences of the 500-sheet finisher
defective • Front jogger motor
(D585) move out of the home position but
724- disconnected, defective • Front
the HP sensor output does not change
31 jogger motor overloaded due to
within the specified number of pulses. The
obstruction • Finisher main board
1st failure issues an original jam message,
and front jogger motor defective
and the 2nd failure issues this SC code.
Finisher rear jogger motor error (D585) • Jogger HP sensor disconnected,
724-
The jogger fences of the 500-sheet finisher defective • Rear Jogger motor
32
(D585) move out of the home position but disconnected, defective • Rear
 22

the HP sensor output does not change Jogger motor overloaded due to
within the specified number of pulses. The obstruction • Finisher main board
1st failure issues an original jam message, and rear jogger motor defective
and the 2nd failure issues this SC code.
Positioning roller arm motor error
The positioning roller HP sensor does not
• Disconnected or defective
turn on or off for a certain time at power-on.
harness • Overload on the
The positioning roller HP sensor does not
724- positioning roller arm motor •
turn on or off for a certain time when the
33 Defective positioning roller arm
positioning roller returns to its home position
motor • Defective positioning roller
from the lower position. The 1st detection
HP sensor
failure causes a jam error, and the 2nd
failure causes this SC code.
• Solenoid harness loose, broken •
Stack pressure solenoid error Solenoid obstructed • Stack height
724-
The stack pressure solenoid in the finisher is sensor dirty, harness loose, broke
38
not operating. • Solenoid defective • Stack height
sensor defective
Stack feed-out motor error
The stack feed-out HP sensor does not
detect the home position of the stack
• Defective stack feed-out HP
feedout belt for a certain time after the stack
sensor • Overload on the stack
feed-out belt has moved to its home
724- feed-out motor • Defective stack
position. The stack feed-out HP sensor does
41 feed-out motor • Defective main
not turn off for a certain time after the stack
board • Disconnected or defective
feed-out belt has moved from its home
harness
position. The 1st detection failure causes a
jam error, and the 2nd failure causes this SC
code.
Finisher stapler movement motor error • Motor overload • Loose
• The stapler HP sensor does not detect connection of the stapler home
"OFF" signal even the stapler moves from position sensor • Loose connection
724-
the "ON" position for 0.35 seconds. • The of the stapler movement motor •
42
stapler HP sensor does not detect "ON" Defective stapler home position
signal even the stapler moves from the sensor • Defective stapler
"OFF" position for 5.5 seconds. movement motor
Finisher corner stapler motor error
The 1st detection failure issues a jam error,
and the 2nd failure issues this SC code. •
724- The stapler HP sensor does not detect • Staple jam • Motor overload •
44 "ON"/"OFF" signal even the stapler moves Defective stapler motor
from the "OFF"/"ON" position for 0.6
seconds. • The stapler HP sensor does not
detect "ON" when a stapling job is
 23

commanded or the stapler moves.

• Motor overload • Loose
724-
500-sheet finisher: Tray lift motor error connection of the shift tray motor •
70
Defective shift tray motor
Upper limit switch error (D585)
724- The upper limit switch of the 500-sheet • Upper limit switch pulled up •
85 finisher (D585) is pushed due to tray lift error Defective upper limit swtich
or some problems.
Shift motor error
The shift motor HP sensor does not detect
• Defective shift motor • Defective
770 any change for 1.86 seconds after the shift
shift motor HP sensor
motor has turned on at power on or during
its operation.
Bridge unit error
• Defective connector • Broken
791 The machine recognizes the finisher, but
harness
does not recognize the bridge unit.
Finisher error
• Defective connector • Defective
792 The machine does not recognize the
harness • Incorrect installation
finisher, but recognizes the bridge unit.
Energy saving I/O sub-system error
816 The energy saving I/O sub-system detects • Controller board defective
an error.
Fatal kernel erro
Due to a control error, a RAM overflow • System program defective •
819 occurred during system processing. One of Controller board defective •
the following messages was displayed on Optional board defective
the operation panel.
Self-diagnostics error: CPU [XXXX]: Detailed
820
error code

Code Description Causes

833 Self-diagnostic error 8: Engine I/F ASIC
IEEE1394 interface error • Defective IEEE1394 •
851
The 1394 interface is unusable. Defective controller.
Wireless LAN card not detected
The wireless LAN card is not detected before
853 • Loose connection
communication is established, though the
wireless LAN board is detected.
854 Wireless LAN/Bluetooth card not detected • Loose connection
 24

The wireless LAN/Bluetooth card is not

detected after communication is established,
but the wireless LAN board is detected.
Wireless LAN/Bluetooth card error
855, • Loose connection • Defective
An error is detected in the wireless
856 wireless LAN/Bluetooth card
LAN/Bluetooth card.
USB interface error The USB interface cannot • Defective USB driver • Loose
857
be used due to a driver error. connection
HDD Encryption unit error 1
A serious error occurs when data is encrypted
858
to update an encryption key with the HDD
encryption unit.
HDD Encryption unit error 2
A serious error occurs when the HDD data is
859
encrypted to update an encryption key with the
HDD encryption unit.
HDD: Initialization error • HDD not initialized • Defective
860
The controller detects that the hard disk fails. HDD
HDD: Reboot error
• Loose connection • Defective
The HDD does not become ready within 30
861 cables • Defective HDD •
seconds after the power is supplied to the
Defective controller
HDD.
HDD: Read error
• Defective HDD • Defective
863 The data stored in the HDD cannot be read
controller
correctly.
HDD: CRC error
864 While reading data from the HDD or storing • Defective HDD
data in the HDD, data transmission fails.
HDD: Access error
865 • Defective HDD
An error is detected while operating the HDD.
SD card authentication error
866 • SD-card data is corrupted.
A correct license is not found in the SD card.
SD card error 1. Install the SD card. 2. Turn
867
The SD card is ejected from the slot. the main switch off and on.

Code Description Causes

SD card access error An error report is sent from
868 • -13 to -3: File system error • Other number: the SD card reader. • An
Device error error is detected in the SD
 25

card.
Address book error • Defective software
870 An error is detected in the data copied to the program • Defective HDD •
address book over a network. Incorrect path to the server
HDD mail data error • Defective HDD • Power
872 An error is detected in the HDD at machine failure during an access to
initialization. the HDD
• Defective HDD • Power
HDD mail transfer error An error is detected in the
873 failure during an access to
HDD at machine initialization.
the HDD
Delete All error 1: HDD
• Data Overwrite Security
An error is detected while all of the HDD or NVRAM
874 Unit (SD card) not installed
are formatted physically by the Data Overwrite
• Defective HDD
Security Unit (D377).
Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM • The logical format for the
875
are formatted logically by the Data Overwrite HDD fails.
Security Unit (D377).
Log Data Error
An error was detected in the handling of the log
876 data at power on or during machine operation. This
can be caused by switching the machine off while it
is operating.
HDD Data Overwrite Security SD card error
• Defective SD card (D377)
The 'all delete' function cannot be executed but the
877 • SD card (D377) not
Data Overwrite Security Unit (D377) is installed and
installed
activated.
• Incorrect updating for the
TPM system authentication error
system firmware •
878 The system firmware is not authenticated by TPM
Defective flash ROM on
(security chip).
the controller board
File format converter error • Defective file format
880
The file format converter does not respond. converter
Electric counter error • Defective NVRAM •
900
Abnormal data in the counters. Defective controller
910 ...
External Controller Error
914
External Controller Error 6 • Power outage at the EFI
While EAC (External Application Converter), the controller • EFI controller
919
conversion module, was operating normally, the was rebooted • Connection
receipt of a power line interrupt signal from the to EFI controller loose
 26

FLUTE serial driver was detected, or BREAK signal

from the other station was detected.
• Defective software •
Printer application error
Unexpected hardware
920 An error is detected in the printer application
resource (e.g., memory
program.
shortage)
• A necessary font is not
Printer font error
921 found in the SD card. • The
A necessary font is not found in the SD card.
SD card data is corrupted.

Code Description Causes

Software performance error
• Defective software • Defective
990 The software makes an unexpected
controller • Software error
operation.
Software continuity error
The software has attempted to perform • Software program error • Internal
991 an unexpected operation. However, parameter incorrect, insufficient
unlike SC 990, the object of the error is working memory.
continuity of the software.
Undefined error • An error undetectable by any other
992
Defective software program SC code occurred
Operation panel management records
exceeded
An error occurred because the number of
• No action required because this SC
records exceeded the limit for images
994 does not interfere with operation of
managed in the service layer of the
the machine
firmware. This can occur if there if there
are too many application screens open on
the operation panel.
995 CPM setting error
• Software (including the software
Application function selection error configuration) defective • An option
• The application selected by the required by the application (RAM,
997
operation panel key does not start or DIMM, board) is not installed •
ends abnormally. Nesting of the fax group addresses is
too complicated
Application start error • Loose connection of RAM-DIMM,
998 No applications start within 60 seconds ROM-DIMM • Defective controller •
after the power is turned on. Software problem
27