Live Workspace applications issues knowledge base

Cat 1 Cat 2 Item
Live Workspace Applications Acrobat Reader

Live Workspace Applications AdobeAcrobat issues
Live Workspace Applications Flash issues
Live Workspace Applications Incompatible Application
Live Workspace Applications Java Issues
Live Workspace Applications Gereral queries
Live Workspace Applications SAP issues
Live Workspace Applications Silverlight issues
Live Workspace Applications Skype for Business Issues
Live Workspace Applications Slow Performance
Live Workspace Applications Third Party application related issues
Live Workspace Applications TPM / AWMS configuration
Live Workspace Applications VPN related issue
Live Workspace OS Admin access
User Access Management Active Directory IMS Application Access
Live Workspace Laptop LAN not working
Live Workspace Laptop Provisioning
Live Workspace Laptop iphone
Live Workspace Microsoft Excel Addin Issues
Live Workspace Microsoft Excel Functionality Error
Live Workspace Microsoft Excel Hung
Live Workspace Microsoft Excel Other
Live Workspace Mobile Phone configure email
Live Workspace OS Internet Explorer Issue
Live Workspace OS Login issues
Live Workspace OS Network Drive Issues
Live Workspace OS Slow Performance
Live Workspace OS System Time and Date sync
Live Workspace OS User Account locked out
Live Workspace OS Wallpaper/ Background issue
Live Workspace Outlook Addin issue
Live Workspace Outlook Application Error
Live Workspace Outlook Corrupt Profile
O365 Outlook Hung
O365 Outlook Mailbox Full
O365 Outlook Mailbox Size
Live Workspace Outlook Offline issues
Live Workspace Outlook Other
O365 Outlook Out of Office
O365 Outlook Password Pop up
O365 Outlook Shared Mailbox accessing issue
Live Workspace Printer Add/Configure/Install
Live Workspace Printer Scanning issues
Live Workspace Printer Unable to print
# Sensitivity: Internal Restricted

Live Workspace Surface Pro Firmware issues
Live Workspace Surface Pro Slowness
O365 Exchange Outlook Web Access
Live Workspace Outlook Addin issue
Live Workspace Outlook Application Error
O365 Outlook Hung
O365 Outlook Mailbox Full
O365 Outlook Mailbox Size
Live Workspace Outlook Corrupt Profile
Live Workspace Outlook Offline issues
O365 Outlook Out of Office
O365 Outlook Password Pop up
Live Workspace Outlook Personal Address book
User Access Management Active Directory Password reset
Application SAP SAP Security Password reset
Live Workspace Applications New Installation

Live Workspace Applications General Queries

Concatenated Cat Definition KB
Live WorkspaceApplicationsAcrobat Reader Issues on Adobe reader //Installing adobe reader Yes
Live WorkspaceApplicationsAdobeAcrobat issues Issues on Acrobat Application // Installing Acrobat Yes
Live WorkspaceApplicationsFlash issues Issues on Flash// Installing Flash Yes
Live WorkspaceApplicationsIncompatible Application Adding browser to compatabity mode Yes
Live WorkspaceApplicationsJava Issues Upgrading the Java Yes
Live WorkspaceApplicationsGereral queries Out of BRS Scope // Non BRS User // Marketing calls Yes
Live WorkspaceApplicationsSAP issues SAP Logon Pad Yes
Live WorkspaceApplicationsSilverlight issues Installing Silverlight Yes
Live WorkspaceApplicationsSkype for Business Issues Skype login issue Yes
Live WorkspaceApplicationsSlow Performance Sytem slowness Yes
Live WorkspaceApplicationsThird Party application related issues Installation Yes
Live WorkspaceApplicationsTPM / AWMS configuration INstallation Yes
Live WorkspaceApplicationsVPN related issue How to login or access // Checkpoint installation Yes
Live WorkspaceAccessAdmin access Providing admin right for the listed SW Yes
User Access ManagementActive DirectoryIMS Application Access Providing IMS access // IMS related Yes
Live WorkspaceLaptopLAN not working Lan issues Yes
Live WorkspaceLaptopProvisioning Laptop Provision issues Yes
Live WorkspaceLaptopWiFi Not Working Wifi connectivity Yes
Live WorkspaceMicrosoft ExcelAddin Issues EPM or analysis Yes
Live WorkspaceMicrosoft ExcelFunctionality Error Need to Verify Yes
Live WorkspaceMicrosoft ExcelHung Excel not responding Yes
Live WorkspaceMicrosoft ExcelOther Excel not responding Yes
Live WorkspaceMobile Phoneconfigure email configure email on Mobile Yes
Live WorkspaceOSInternet Explorer Issue Browser issues Yes
Live WorkspaceOSLogin issues System or portal login issues Yes
Live WorkspaceOSNetwork Drive Issues Mapping Network Drive Yes
Live WorkspaceOSSlow Performance System Slowness Yes
Live WorkspaceOSSystem Time and Date sync System Time and Date sync Yes
Live WorkspaceOSUser Account locked out Account lock issues Yes
Live WorkspaceOSWallpaper/ Background issue BRS wallpaper not displayng on the monitor Yes
Providing Outlook Addin Yes
Live WorkspaceOutlookApplication Error Outlook issues //Send& Receive Yes
Live WorkspaceOutlookCorrupt Profile PST error Yes
O365OutlookHung Outlook not responding Yes
O365OutlookMailbox Full Yes
O365OutlookMailbox Size Mailbox Size Yes
Live WorkspaceOutlookOffline issues Outlook disconnect//Workoffline Yes
Live WorkspaceOutlookOther Yes
O365OutlookOut of Office Out of Office Yes
O365OutlookPassword Pop up Outlook PWD pop up Yes
O365OutlookShared Mailbox accessing issue Mapping outlook Shared Mailbox Yes
Live WorkspacePrinterAdd/Configure/Install Mapping printer Yes
Live WorkspacePrinterScanning issues Scan to email Yes
Live WorkspacePrinterUnable to print Unable to print//remapping printer Yes

Live WorkspaceSurface ProFirmware issues instaling firmware Yes
Live WorkspaceSurface ProSlowness Sytem slowness Yes
O365ExchangeOutlook Web Access Outlook Web Access Yes
Live WorkspaceOutlookAddin issue Providing Outlook Addin Yes
Live WorkspaceOutlookApplication Error Outlook issues //Send& Receive Yes
O365OutlookHung Outlook not responding Yes
O365OutlookMailbox Full Yes
O365OutlookMailbox Size Mailbox Size Yes
Live WorkspaceOutlookCorrupt Profile Yes
Live WorkspaceOutlookOffline issues Outlook disconnect//Workoffline Yes
O365OutlookOut of Office Need to Verify Yes
O365OutlookPassword Pop up Outlook PWD pop up Yes
Live WorkspaceOutlookPersonal Address book Adding address book Yes
User Access ManagementActive DirectoryPassword reset PWD reset Yes
Application SAPSAP SecurityPassword reset SAP Password Reset Yes
Live Workspace/Applications/New Installation New Install

Live Workspace/Applications/General Queries General Queries Yes

KB No Remarks Work Log Index Training/Awareness
KB0018771
KB0018752
KB0014185
KB0011807
KB0014084
KB0011931
KB0011942
KB0014181
KB0018408
KB0014153/KB0018299
KB0015491
KB0014173
KB0018296
KB0015491
KB0011848
KB0018749
KB0018359 /KB0018407
KB0018750
KB0014178
KB0018778
KB0018777 1
KB0018777
KB0018772
KB0011812
KB0018775
KB0011917
KB0014153
KB0011913
KB0011796 / KB0018294
KB0018774
KB0018759
KB0011898
KB0018361 23
KB0011899
KB0018751
KB0018763
KB0018753
KB0018360
KB0018403
KB0018404
KB0018406
KB0018358 /KB0018405
KBA00012217
KB0018298

KB0014183
KB0018299
KB0018754
KB0018759
KB0011898
KB0011899
KB0018751
KB0018763
KB0018756
KB0018753
KB0018403
KB0011889
KB0018755
KB0011793 Completed
KB0018773
KB0011931

Teams Discription
SAP AMO PM Asset Services Management , Plant maintenance ,
SAP Security ESS
SAP HTR CATS
SAP HTR Payroll
SAP Security MSS
SAP AMO PS SAP PS
SAP CTC SD
SAP P2P MM

SAP BASIS SAP BASIS
SAP DEVLOPMENT ABAP
SAP Security SAP BW BI Production BPC Password

SAP Security HR
SAP Security SAP Mobility
SAP Security Functional issues
SAP Security Security, SAP Access
Plan to Report FICO
SAP BW PIFO
SAP Invoice Management Opentext Vendor Invoice Management
win PM/CS
SAP P2P SAP Invoice Management (SIM)

Java Portal Apps eADR
SWOQuery-SAP-010 - NZ &CoM
Java Portal Apps
siteManagement-TS-nz-telecomNz
Java Portal Apps
siteManagement-TS-nz-wcb
Java Portal Apps
siteManagement-TS-nz-CoM
Java Portal Apps
Customer Service (Health of Relationship)
Java Portal Apps
Java Portal Apps IBC Partner Portal (Sub Contractor)

Java Portal Apps IBC Partner Portal (Supervisor)
Online Catalogue MY IT Request
Java Portal Apps Online Orientation

Java Portal Apps Surplus Equipment
Java Portal Apps Vehicles and Equipment Hazard
Java Portal Apps Welding
Java Portal Apps CCS (Feedback)
Java Portal Apps Corrective and Preventative Action Register (CPAR)
Audit DB
Java Portal Apps Innovations (Better Ways)

Web Development Infinet, INFORM

Lotus Notes Lotus Notes
Lotus Notes Supplier Database
SAP PI SAP Process Integration (PI)
Enterprise Asset Management-FFA FFA (Field Force Automation) application related issues
SAP BW Business WareHouse (BW)

SAP BW BPC (Business Planning and consolidation)
SAP BW Business Objects

SAP BW Data Services
GIS Portals GIS

End User Support Group BES
Citrix Support Citrix

Hire to Retire ESS
Hire to Retire MSS

IMS Support Group ISMS
Service Manager Admin Service Manager
IT Procurement
Server Support Group File Synchronisation
Help Desk Internet Explorer
Help Desk Internet Explorer
Outlook
Messaging support group
Calendar/Meeting rooms
Lync issues/access
Messaging support group access to other user emails

Messaging support group Email Forwarding
Recovery of emails
Messaging support group MS Exchange (On -premises)

Messaging support group LAN
Network Support Group Wireless
Backup support group Backup Exec
IT Procurement Applications Request

Network Support Group VOIP phone ( Australia)
Network Support Group Vendor notification calls
Server Support Group Active Directory
Server Support Group Applications

Other Applications-Wipro Primavera for IT
Primavera for Global
Other Application -Wipro
Other Application -TSL NZ Applications
SAP Security
EUC PAWS
fssc BAMS, DMS

Messaging Support Group Skype
Messaging Support Group email access of other user
Web Development credit Card (Infinet)
Success Factors LMS
SAP BW BPC Password
SAP P2P winshuttle
Broadspectrum Temps Temp(Broadspectr Fieldglass
SAP AMO PM Work order issues in ECC/Quantum systems
IMS Support Group Insight
Other Application-TSL INNOVATIONS DATABASE

SAP-Mobility Portal Mobile site login
SAP-Mobility Portal Mobility application in mobility site
User Access Management (UAM) UAM Tasks
User Access Management (UAM) Network account creation in Production domain (AUS/NZ/US region)
User Access Management (UAM) Network account creation in External domain
User Access Management (UAM) User mailbox creation
User Access Management (UAM) Network account termination (AUS/NZ/US region)
User Access Management (UAM) Network account creation for All water location
User Access Management (UAM) Drive access
User Access Management (UAM) Mailbox access (Only onprimise users)
User Access Management (UAM) Shared mailbox creation
User Access Management (UAM) Active sync provisioning (Only onprimise users)
User Access Management (UAM) Network account creation for TWPS location
User Access Management (UAM) IBC Portal access in External domain
User Access Management (UAM)
User Access Management (UAM) Shared drive creation
User Access Management (UAM) Distribution list access
User Access Management (UAM) Lync access
User Access Management (UAM) Citrix access
User Access Management (UAM) Mail forwarding
User Access Management (UAM) Cura Access in production domain
User Access Management (UAM) Folder access restrictions
User Access Management (UAM) JDE\TPM\AWMS Application access
User Access Management (UAM) Hard dollar Access, Primavera
User Access Management (UAM) ESS MSS access
UXC UXC email and number to customer for the assigned activities.

EUC-Printer support Application
EUC-Printer support Installation
End User Support Group trackit

End User Support Group SSL VPN
End User Support Group Data Management
End User Support Group Hardware
End User Support Group Software - Other
End User Support Group Wireless
End User Support Group Software
EUC Printer support Fax

EUC Printer support Scanner
Security Support Group Content Filtering
Security Support Group McAffee
Security Support Group Website un-accessible
Security Support Group FTP
Messaging support group Outlook
Messaging support group Outlook
Messaging support group OWA
Messaging support group Calendar/Meeting rooms
Messaging support group Calendar/Meeting rooms
Messaging support group access to other user emails

Messaging support group Email Forwarding
Messaging support group Recovery of emails
Messaging support group MS Exchange O 365 mailbox issues

Messaging support group Office license issues
Messaging support group Activation issues

Messaging support group Email NDR received for users while sending email from O 365 to on premise/vice versa
Messaging support group Unable to login to O365 portal

Messaging support group Archive email missing post migration
Messaging support group Emails missing post migration
Messaging support group SPAM email received
Messaging support group Block/ unblock sender

Messaging support group Emails got qurantined
Messaging support group Email delivery issue
Unifer and Primevera Access
Unavaility of Unifer or Primevera
Unifer and Primevera
Ariba PO , PR , Invoices
HRBS Team New Employee On-boarding
Payroll Services Access

Concur Access
Fieldglass Access
Portal
Links missing in the page or not working
Portal
Buttons/ textbox missing in the application
Portal
Page not loading / Page is blank
Portal
Error 503 when tried to log in to broadway.
Portal
Error in Home page - Compatiability issue
Portal
Leave request issue in portal
Portal
Broadway page won't open. Page cannot be displayed.
Portal
After logging in Broadway. Iview error
Portal
400 Bad Request while opening the broadway

Portal
Portal freeze/hangs
Portal
Broadway Application related issues

FTM EVIM - Head Log Report
FTM Invoice related issue
FTM DP ID obsolete
FTM F110 Payment Run Issue
FTM FTM Form Transfer
FTM P&L B/S Issue
FTM Depriciation calculation
FTM Cost center and profit center
FTM Asset report reconciliation
P2P Purchase order
P2P Purchasing requisition
P2P purchasing contract
P2P info record
P2P PO release problems, release workflow, PO approval
P2P PO printing problems,PO SMS release
P2P Craete new/upadte storage location
P2P vendor Invoice
P2P Purchase group creation/update
P2P vendor management
P2P material, stock
P2P material group
P2P HVS/PO not generated
P2P goods receipt
P2P Service entry sheet, SES,ML81N
P2P RCTI, ERS
P2P invoice receipt, GRIR
P2P inventory
P2P LIV
P2P ADR parameter
P2P Supplier life cyclemanagement/Vendor certificates/insurance
IMS Email Notification Issue
IMS Adding gorups
IMS PDF not being printed
IMS Information updation in IMS portal
IMS Access to particular Incident
IMS IMS application issues
Other Apps Wipro Primavera Issue
Other Apps Wipro Hard Dollar Issue

Other Apps TSL AWMS issues
Other Apps TSL AWMS accounts (password reset, login failure)
Other Apps TSL All JDE Payroll Issues
Other Apps TSL All JDE Security/CNC/Network Issues
Other Apps TSL JDE OneWorld and Classic functional support
Other Apps TSL TPM issues - Technical Issues
Other Apps TSL UNABLE TO LOGIN TO TPM
Other Apps TSL VODAFONE EASY OFFICE, RBI AND UFF PORTALS
Other Apps TSL ASC Recorder (Telco dispatch)
Other Apps TSL QA DATABASE, DOCKET MANAGER (BILLING), CABLE PRESS
HTR Probationary Work flow
HTR PSA
HTR Super Fund
HTR T510 Rates
HTR WSR
HTR Leave Workflow
HTR PTMW
HTR T510s Rules
HTR New vendor creation in Click - Should go to HTR
HTR Internal Engineer requiring Click access - Should go to HTR
HTR Vendor not active in Click , not able to assign job
HTR MyTimesheet data issues in Mobility
HTR Email address update for vendor
HTR Time Evaluation
HTR Pay slip errors
HTR Payroll costs - cost center
HTR Payroll related
BW EPM not working (other than istallation)
BW BPC related issues (BPC not working, unable to access BPC,
BW Issues related to BW Report, Cash Flow Report, BW contract
BW Issue related to failure, delay in Data Loads
BW adhoc Load requests
BW Housing balance sheet/reconciliation workbook
BW issues related to Pipeline/opportunities related to CRM porta
BW BPC Performance related issues.
BW Problem opening an Input Schedule or Review Report in BPC
BW BO report
BW Tableau
Web Development
OneDrive Issue
Web Development
Team Site Access

Web Development
Site Creation / Site Migrations
Web Development Lotus Notes
Web Development
SharePoint Workflow Issues
Web Development Portal License Issues
Web Development Search content issues / Power shell scripts
Web Development SharePoint link issues
ASM Recall work order creation issues
ASM Work Orders issues in Mobility
ASM Printer related issue-should go to SAP ASM
ASM FLOC
ASM Work order locked in Mobility
ASM Error in Workorder DISP or status changes
ASM Planner group
ASM Mssing information in Shop papers
ASM WBS element upload problem ZPPM_PROJUP
ASM Error in PS reporting ZPPM_R002N
ASM Dumps in IW* transactions
CRM ECC Work order not generated in CRM
CRM User is able to see the address of the contact person
CRM Work order not getting replicated
CRM Duplicate interaction records seen in screen
CRM For a specific user the sales org is not automatically populated.
CRM Slowness in Orders creation
CRM Issues in FLOC assignments of contact persons
CRM Particular order failed to replicate due to n number of reaso
CRM Work order priority is not getting changed for a specific scena
Basic Import of any 3rd party certificate for SAP system
Basic Global SAP system slowness
Basic Transport requests
Basic Client openings
Basic Developer key accesses
Basic SCP Portal authentication
Basic Job scheduling for all SAP applications
Basic Connection request for SAP
Basic Manually Transport request Import
Basic SAP patching activities
Security
Broadway issue – login issues, button disabled issues
Security
Mobility issue - login issues, button disabled issues

Security Report extraction for user data
Security SAP Password reset
Security SAP additional access issues
Security MNBD application access issues - CRM system
Click Work order is PLND in ECC and DISP in Click
Click Raiting and Ranking updated in ECC still not available in Click
Click Work order not available in Click
Click Status change access required
Click Click Access Request
Click Broken Mega task
Click Click Work Order sync issue
E-timesheet favorite issue (Ticket raised with SAP, pending for
Mobility
Mobility UI5
Work order app document download issue post migration
Mobility
Claims app document upload issue post migration

Mobility
Mobility logon issue

Mobility
Mobility app working issue

Mobility
Leave request app issue

Mobility
Work Order app filter issue

Mobility
Leave approval issue

Mobility
PO approval issue
Mobility
Fiori reset password page issue, config required

Mobility
Fiori offline app issue

Mobility
New SCP Apps

Out of Scope - Mobility
Out of Scope - Mobility Work Orders issues in Mobility

Out of Scope - Mobility MyTimesheet data issues in Mobility
Out of scope- Click New vendor creation in Click - Should go to HTR
Out of scope- Click Internal Engineer requiring Click access - Should go to HTR
Out of scope- Click Vendor not active in Click , not able to assign job

Out of scope- Click Unable to login to Click schedule , silver light error screen
Out of scope- Click Email address update for vendor
Out of Scope-Security AD ID user set up
Out of Scope-Security BPC Password reset
Out of Scope-Security ID\Email ID to be maintained with employee ID(UAM and concur team requests)
Out of Scope-Security MYIT issues(User details to be shared with Online catalogue
Out of Scope-Security Success factor login issues
Out of Scope-Security ARIBA login issues
Out of scope-Basic Slowness with particular t code
Out of scope-Basic Printer issue
Out of scope-Basic Single Sign On issues
Out of scope-Basic Logon pad issues on user's machine
Out of scope-Basic Invoice related issue
Out of scope- CRM New vendor creation in Click - Should go to HTR
Out of scope- CRM User Id deletion- Should go to master data team
Out of scope- CRM Printer related issue-should go to SAP ASM
Out of scope- CRM Unable to check billing or invoice
Out of scope- CRM Email address update for vendor
Out of scope- CRM Update the address of Business partner or FLOC or contact p
Out of Scope-ASM Click Work Order sync issue
Out of Scope-ASM UI5
Out of Scope-ASM Claims
Out of Scope-BW BPC access issues
Out of Scope-BW BI access issues
IMS IMS access (Production) via AD only
IMS IMS access for Test Environment
IMS Modules are faded
IMS IMS Password reset
Out of scope of FTM Travel and expense
Out of scope of FTM concur travel
Out of scope of FTM Payroll costs - cost center
Out of scope of FTM FLOC
Out of scope of FTM Cost center - Mobile (FSSC Telephony)
Out of Scope-Portal Any Portal application not working from particular machines

Aditional
Routing Information
Work Order not displaying , not getting attachments in
work orders , work orders not getting through in mobility
app , not able to change the status in mobility app, work
order displaying in SAP but not in SAP
Any Issue Related to Employee Self Service(eg..Payslips , Tabs

leaves, not able to enter time) , E-timeheet issue( not Missing/Unable to
able to edit attendance , not able to enter attendance , View Payslips/not
leave, not able to display history payslips) able to apply
Leaves/SAP Login
Page error
HR, CATS, time sheets,attendance, payroll, spinifex,

ESS (Employee Self Service)/MSS (Manager Self Service),
annual leaves, new bill class set up, bill code set up,
entries in ZHR_AVECOST,Time ID related
issues,Leaves,PTMW,time evaluation,T510S
Payroll,pay scale, rates Expense report

and claims ticket
belong to FI
team.All network
issues should go to
Networking team
first.
Any Issue Related to Manager Self Service(eg..Payslips, Tabs

not able to approve leaves of reportees) Missing/Unable to
View Payslips/not
able to apply
Leaves
Project systems, DASSIAN, Mass update of projects, Blank

ZPSLIST, customization for new requirements, Project screen,netwok
planning,project budgeting, project execution,Project error,page freeze
builder ,WBS element
sales related issues; sales order, contract, billing,

intercompany billing, delivery, pricing, markup, customer
administration, DP90, RRB, billsupp report
Procurement, purchase order, requisition, purchasing bill codes is for

contract, info record, PO release problems, release HTR. Tickets from
workflow, PO approval, PO printing problems,PO SMS Kiran Bohr all
release , storage location, vendor Invoice, LIV, vendor belong to CRM
management, material, stock, inventory, material group,
purchasing group creation, goods receipt, invoice
receipt, GRIR,RCTI,

SAP down,log on issues, eVIM getting crashed, SAP tickets from Born
printing issue,AdobeDoc Services,Content Master, Thomos,Rates
Copyback,Cronacle,Enterprise Portal, Fax, IDM Technical, updates, Wage
SAP Jobs, Opentext, OSS, TREX, COPYBACK, Transport type WT and
move, CHARM related issue, SAP slowness issue, payroll belong to
HTR, tickets with
WO specifactions,
TECO, planner
group belong to
ASM team, Open
Text, EVIM tickets
are for FTM,
Invoice and Sales
order and resource
related tickets are
of CTC
ABAP development, SNote implementation, run time Logon pad

error, job failure configuration
issues- \first point
of contact -EUC,
SAP BW BI Production BPC Password

No access to spinifex transaction code
getting error "not able to load groups" in fiori/mobility SAP GUI is not in
app SAP-
Development
scope
Employee not visible In PA20, Fiori app issues, Manager

not able to see correct reportees
SAP access, authorisation, new user creation, Access to SF detail changes

transaction code, not able view payslip, Broadway to go to Vignesh
access, Login details required for any SAP system, User ( quantum-SF)
lock/unlock for IT Consultant, SSO Issue for Broadway
Login, Access same as reference (mirror) user, access
to \success factors,Password reset for SRM, Solman,
Gateway -for SAP only ( Fiori), account validity extension
Finance, EMS (Expense management system), debit,

credit, general ledger, accounting,F110, Bank statement,
budget,Travel expense report,Trip,activity type,Result
analysis,ZFTM,
Out of Scope
Assign the Ticket to SAP Invoice
Plant maintenance, customer service, work order,
maintenance and service, equipment,
equipment master, functional location, planner group,
work center, notifcations, fleet management
Out of Scope

Name of the application- e ADR is decomissioned in oct
2016 and replace it with MY IT
eADR application tab not available, application not
running
eADRs not available in the work list
Any issue with the eADR approval, status, assignee
change for any specific eADR
User access to the eADR application
Any issue with the SWO Query page for NZ Police

telecom on the Broadway portal.
Any issue with the portfolio management for NZ telecom
contract on the Broadway portal
Any issue with the portfolio management for the
welington city Tab on the Broadway portal
Any issue with the portfolio management City of
Melbourne tab on the Broadway portal
On the Infinet portal
Sites name addition, deletion for the health of
relationship app
Any request, issue for the health of relationship app on
Broadway portal
Issues related to application not accessible or not
working
Name of the application

Issues in Login in MY IT, Name not visible in MY IT
forms, Issues DAAS Request, All Details which are
entered in MY IT
<Name of the application on Transapps>

Audits addition/removal on Transapps portal only

1.Infinet/site access, Infinet sites down, Infinet down Broadway issues,
2. Unable to access the sites, Team sites creation, team Broadapps issues
site access Supplier database (
3. Proposal team sites Java error)
4. SharePoint sites
5. Web Part - SharePoint
Any request with key word SharePoint or Infinet

1.Lotus Notes ID creation
2.Access to Lotus Notes
3.Installation of Lotus Notes
4.Unable to access the Lotus Notes Server
5.Unable to open Lotus Notes databases
6.Notes Client not working
7.Lotus Notes email delivery failure
8.Issues with Telco Purchasing, Rocpac, Capex, Training,
Skills Matrix databases in Lotus Notes
Note: This is typically raised by users in New Zealand
SD to ask for computer name or IP address of user's
machine in all these cases
1.Any access related to Suppliers Database

2.User creation for Suppliers Database on Transapps
3.Vendor insurance issues in Transapps portal->Other
application->Suppliers
Note: Users sometimes use terms Subcontractor

database/Insurance database for referring to Supplier
Database
Any Integration issues from R/3 or CRM to the external Java error should
systems (SA Water, Maximo, Aqualink) be resolved by
Note: SD to ask very specific questions related to this. It SD/EUC
is difficult to formulate the casue of the issue. This
section might need some more improvement based on
the experience going forward
All FFA application Issue

Error While Generating Reports In SAP
1. Issues related to
MI Report ,BW report, Cash flow report, Business
Warehouse
Contract performance report, OMIS - Report
Telecommunication Reports
Reporting Cube
2. Issue related to failure, delay in Data Loads
3. BCS adhoc Load requests
4. Housing balance sheet/reconciliation workbook
5. SAP VS BW difference in numbers fro ALLWATERS
6. issues related to Pipeline/opportunities related to
CRM portal

1. BPC software install Exceptions
2. BPC Access Request The following
3. Error accessing BPC Excel requests related
4. Problem opening an Input Schedule or Review Report to BO should go to
in BPC UAM:
5. Any BPC Performance related issues. 1. Access request
for transapp
Reporting and
Analytics tab
SAP user
Provisioning:
1.Access request
for BW
system/reports or
user lock issues
EUC:
Bex analyzer
EPM add-in issues
SAP BASIS:
SSO prompt for
password
1 Regional Financial Summary BO report

Error in(Report Name):Database Connector Error
2. Monthly Contract Performance Summary BO report
Error in(Report Name):Database Connector Error,
discrepancy in data when compared to BW
Report(Actual, forecasting)
3. Monthly Contract Performance Summary-R&E BO
report
4. Detailed Profit & Loss BO report

<Have not seen any issue so far>. This needs to be Exceptions
udpated further. The following
requests related
to BO should go to
UAM:
1. Access request
for transapp
Reporting and
Analytics tab
SAP user
Provisioning:
1. Access request
for Business
Objects
GIS flex, GIS portal, GIS Legend issue

Issue with Email (Outlook) (unable to configure,
disconnected)
Server Errors(Metaframe error)
Tabs Missing/Unable to View Payslips/Leaves/SAP Login
Page error
Tabs Missing/Unable to View Payslips/Leaves
Ticket Assigning
Error/Access
Access/ Sync
Done by SD
Done by SD
unable to resolve the name while configuration
Unable to see calendar events in outlook, unable to

book meeting rooms
unable to add a user. Unable to access /login to lync post
adding to the server
Access to other user email address
Forwarding of emails to a different address
Recovery of archive and other emails from the exchange In case of
forwarding onto a
third party email
address, first point
of contact is UAM
MailBox Related Issues

Port Related Issue
Router Related Issue (Wireless in the office)
Server Back Files
Paid Application/Approvals Required

All VOIP phones not accessible in the office/Users
unable to make and receive calls/can make outbound
calls but not inbound/Vice-versa
calls from Spark, telstra updating about Devices at

specific locations
After Approval/Admin Access Required. Certail Level Of
Access
Application hosted on Server
1.Access to Primavera
2.Primavera client not working (Application)
1. RMS application
a. Issue releated only to applications for RMS
b. User not able to print from RMS
c. User not able to see any RMS icon links
Note: The RMS is available only on Citrix so SD team to

check the citrix access for user first before assiging to
app team.
2 iGrafx application
a. Any issue related to APPLICATION of iGrafx.
3. Hard Dollar
All application related issues
Apllication related issues P6 -Citrix related

issue( unable to
AWMS,TPM,JDE launch primavera)
Any Kind of access related issues in Global ECC, Global

CRM etc, timesheet access Exceptions (iGrafx)
All the iGrafx
access related
issues to be
assigned to User
Access
management team
Exceptions (Hard
Dollar)
All the Hard Dollar
server and Citrix
related issues to
be assigned to
WIntel and
Database issues to
DBA support
groups
respectively
Only Installation
BAMS, DMS

Skype
email access of other user
credit Card (Infinet)
related to Success Factor
BI Production
winshuttle
Fieldglass
Work order issues in ECC/Quantum systems
Insight If you do get
anyone coming to
you with requests
for Fieldglass,
please redirect the
user to mentioned
DL email address
INNOVATIONS DATABASE
AD password reset
Mobility application in mobility site
n (AUS/NZ/US region)
Network account creation in External domain
User mailbox creation
Drive access
Mailbox access (Only onprimise users)
Shared mailbox creation
IBC Portal access in External domain
Distribution list access

Lync access
Citrix access
Mail forwarding
Cura Access in production domain
Folder access restrictions
JDE\TPM\AWMS Application access
Hard dollar Access, Primavera
ESS MSS access
Calling Issue, voicemail reset, create extension,
extension transfer.Desk phone locked, international
dialling

Freeze/Error Message, Log case with Upstream vendor
for any hardware related issues and cartridges requests.
Error Messages, Mapping, Slow Printer, Create queue for Third party
new printer software,
hardware
US users issue
Not able to Install, Error message , reinstallation in case
of wrong version.
Transfering data in case of new system only(not when
the hard drive is crashed), PST file transfer.
All hardware Issue under BRS (Laptop, tablet, desktop)
Error while Installing/Uninstalling, Install licensed No data recovery

version of software(Only if procured and Po is from local disk
mentioned.)
Laptop Service related error, drivers related to Wi-Fi and

bluetooth.
Error while Installing/Uninstalling, Install licensed
version of software(Only if procured and Po is
mentioned.)
Configure Printer fax setttings on Printer page
Configure scanner settings.
Content Filtering
Software related issues.
Website un-accessible
FTP
Outlook in disconnected mode
New emails are not getting updated in Outlook
Unable to connect to OWA post O365 migration
Unable to see free/busy calendar infrmation in OWA EUC and then

messaging
Unable to see calendar events in outlook, unable to NA now
book meeting rooms
Access to other user email address
Forwarding of emails to a different address
Recovery of archive and other emails from the exchange Has to go UAM
MailBox Related Issues

Unable to work in Office application due subscription
expiry issue
Unable to activate Office applications
email from O 365 to on premise/vice versa Has to go to UAM
Unable to login to O365 portal with their user id UAM/EUC

Post migration issue
Post migration issue
NA now
NA now

Report to Taguinod, Voltaire
Report first to PI team after that above person will
cehck
Automatically it goes to queue Hypercare Infibuy if
still ticket comes to helpdesk need to assigned to PTP
team
Guide user to send email to

hrsc_orgmgt@broadspectrum.com
Assigns Spinifex folder access
Assign to Shalini.Rajendran@broadspectrum.com and
Richard.Delamore@broadspectrum.com once we
have done the basic troubleshooting
Ask user to contact

BroadspectrumTemps@broadspectrum.com and this
team will give credentials and instructions directly to
user
Broadway portal https://broadway.broadspectrum.com/irj/portal
Home, ESS, MSS https://broadway.broadspectrum.com/irj/portal
https://broadway.broadspectrum.com/irj/portal
Employee Self Service/ Workflow Inbox https://broadway.broadspectrum.com/irj/portal


EVIM
EVIM
Mobility
SRM
IMS
IMS
IMS
IMS
IMS
IMS
Primavera P6
Hard Dollar

AWMS
JDE
TPM
UFF
Telco
BPC
BPC
BW
BW
BW
BW
BW
BPC
BPC
BO
Tableau
https://infradsaprandi-my.sharepoint.com/personal/
https://infradsaprandi.sharepoint.com/

ASM
ASM
ASM
ASM
ASM
ASM
ASM
ASM
Enterprise Work Management
SAP Basis
https://mobile.broadspectrum.com

Click -
Click -
Click -
Click -
Click -
Click
Click
My Timesheets https://mobile.broadspectrum.com
Work Orders https://mobile.broadspectrum.com
Claims https://mobile.broadspectrum.com
My Leave Requests https://mobile.broadspectrum.com
Work Orders https://mobile.broadspectrum.com
Approve Leave Requests https://mobile.broadspectrum.com
Approve Purchase Orders https://mobile.broadspectrum.com
HVS HCP apps connect.broadspec

trum.com
ASM/P2P
HTR
HTR
HTR
HTR

Helpdesk /EUC
HTR
UAM
SD
UAM
MyIT team
Success Factors
ARIBA
Respective functional team
SUP
SUP
Helpdesk/EUC
FTM
HTR
Master data team
ASM
CTC
HTR
Master data team
Click / DASH
Mobility/HVS HEC apps
SAP P2P
SAP Security
SAP Security
SD
SD
SD
To be done from AD
Concur team
Concur team
HTR
ASM
FSSC
EUC

Work Log Index
Capture Work Order Number, Error Message and Screenshot. Other basic user details also needs to be captured
Close and re-open Broadway. Perform basic browser troubleshooting, check in alternate browser. If issue persists, capture name of the por
Capture Error message and screenshot.
Capture Error message and screenshot.
Perform basic browser troubleshooting, check in alternate browser. If issue persists, capture name of the portal and screenshot of the erro
Capture Project Name, Error message and screenshot.
Capture Sales Order number/ relevant detail, error message and screenshot
Capture PO/PR Number, error message and screenshot

Perform logon issue troubleshooting( SLC client error, Logon balancing error etc). If issue persists capture screen ticket and assign ticket. Fo
Capture job number/error and assign ticket

Capture Username, contact email and assign ticket
Capture the transaction code and assign ticket
Sign out and re-sign it, check if right URL is used. If issue persists, cature error and screenshot and assign ticket
Check if user has access and then assign ticket
Capture Username, email, contact and the relevant portal that he needs access to and assign ticket
Check which environemnt the user is in, Capture Error message and screenshot.
Capture invoice number, if any along with error message and screenshot
Capture work order number or other relevant detail along with error message and screeenshot

Capture Error message and screenshot. For any request for access, capture the Name of the portal along with the link

Capture Asset Number and IP address of the pc along with error message and screenshot
Capture error message and screenshot along with any relevant database related information
Check access and capture error message and screenshot
Capture the name of the environment the user is in, the report number along with error message and screenshot

Capture the name of the report that requires access. For error capture the screenshot and error message
Capture error message and screenshot

Capture the name of the service in which user requires access
Capture the name of the specific GIS portal along with error message and screenshot
Validate user license along with error message screnshot

Capture error message and screenshot. Verify user is using citrix through https://citrix.broadspectrum.com
Browser troubleshooting required. If persists, capture screenshot

Browser troubleshooting required. If persists, capture screenshot
NA
Capture error message and screenshot. Verify uif user has access and when he was able to access previosuly
Require Business justification for requirement of license
Capture file path, along with error message and screenshot
capture name, mailbox type(shared or personal) along with error message
to be checked in webmail, if persists capture error message and screenshot
verify email address and UPN.error message and screenshot

capture the shared email address
capture the external email address along with the business justification
capture email address, manager's name and business requirement

capture name of mailbox, type-shared/personal along with error message and screenshot
Capture office location, ip address and no of users affected

Capture the file name along with business requirement
Name of Software and Business Requirement

Capture office location along with IP address and MAC address if possible
Capture office location along with IP and the number of users affected
Seek Business Requirement and Approval from David Kearney

Capture name of Server, office location, error message and screenshot
For Access Route to UAM, incase of error capture error message and screenshot
Capture Name of Portal, link(if relevant) along with error message and screenshot
Capture version of the software, along with error message and screenshot
Check access and capture error message and screenshot and route it to the respective team accordingly
If any error during install, capture error message and screenshot and route

check and verify license, email and UPN. Capture error message and screenshot
seek business requirement and manager's approval
capture name of card along with error message and screenshot
capture error message and screenshot
check access, account lockout state and password expiration date
link, error message and screenshot
Provide Fieldglass support DL
Capture work order number, Production Environment along with error message and screenshot
Provide BEAMS support contact
Check account lockout state, reset password if required. If issue persists, capture error message and screenshot
Capture Payroll number

Capture Organisation name and Vendor Support Job Description
Capture Payroll number
Get Manager's approval(if phone call)
Seek Office location and capacity of drive
Capture path of drive
Capture Name of the shared mailbox
Capture name of shared mailbox
Capture username and business requirement
Capture Payroll number and manager's approval
Name of domain and business requirement
Business requirement and Manager's approval

Name of the DL
Manager's approval
Name of the User and verify Email Address
Manager's Approval
Name and path of the folder
Name of application along with business requirement
Name of application along with business requirement
Provide User with PABX contact information

Error Message of printer along with IP Address and Serial Number
Provide only admin for driver install. For any issue, contact printer manufacturer
Error Message and screenshot
Check in chrome instead of IE using IE tab, install checkpoint if required. If issue persists, capture error message and screenshot
Name and Manager's approval
Check whether asset is active in AD. Asset ID and Serial Number(if permissible). Check warranty status too
Try to Repair and then Update/Re-install application. If issue persists, assign to EUC
Update driver from device manager and if required from manufacturer's website. If issue persists, route to EUC
Try to Repair and then Update/Re-install application. If issue persists, assign to EUC
Capture IP address, Serial Number and Printer Brand
Capture IP address, Serial Number and Printer Brand
Location, Name or link of website along with pc IP address
Check version and if there are any updates. For further assistance, route to EUC
Capture Location and IP. Perform basic browser troubleshooting
Perform all relevant troubleshooting steps. If issue persists, capture error message and screenshot
Perform all relevant troubleshooting steps. If issue persists, capture error message and screenshot
Check license and in alternate browser. If issue persists capture error message and screenshot
Check in alternate browser and Route to messaging
Check in OWA, if issue persists route to messaging

Seek business requirment along with Manager's approval
Manager's approval required. Route to messaging
Capture mailbox type(personal or shared) along with business requirement

Perform L1 outlook troubleshooting. Capture mailbox type(personal or shared) along with error message and screenshot
Check license and try to sign in with userid@upn.

Try to sign- in with userid@upn
Check if its internal or extenal domain. If external, seek business requiremeny along with error message and screenshot.
Check license and office version(2013 or 2016). If license and office version in order, capture error message and screenshot
capture email address and route to messaging
Inform user to report the SPAM through outlook plugin
Seek business requirement and email address and route to messaging

Capture email address and route to messaging
Perform basic outlook application troubleshooting, check in OWA. If issue persists, route to EUC
Capture name of software
Capture the PO/PR Number
Inform user to get the employee manager from team. If Network ID needs to be setup route to UAM
Capture name of folder along with manager's approval
Provide Concur Support Link to the user

Provide the email address to user
Perform browser troubleshooting. If issue persists, assign to SAP Security
Perform browser troubleshooting. If issue persists, assign to SAP Security
Check IP and proxy settings. Try on alternate browser too. If issue persists, assign to SAP Security
Check broadway access, peform browser related troubleshooting. If issue persists, assign to SAP Security
Check if user has access and check in alternate browser too
Perform browser troubleshooting. If issue persists, assign to SAP HTR
Check broadway access and perform browser troubleshooting
Perform browser troubleshooting. If issue persists, capture error message and screenshot
Perform browser troubleshooting. If issue persists, capture error message and screenshot

Check in alternate browser. If issue persists, assign it to SAP Security
Browser troubleshooting needs to be performed. Capture error message and screenshot

Capture invoice number, the portal that the user is on along with the error message and screenshot
Capture ID number
Capture the form type along with error message and screenshot
Capture name of the portal along with error message and screenshot
Re-verify the cost center and profit center number along with user.
Capture report number
Capture the Purchase Order number along with error message and screenshot
Capture the Purchasing requisition number along with error message and screenshot
Capture the Purchasing contact number along with error message and screenshot
Error Message and screenshot
PO number, error message and screenshot
PO number, error message and screenshot
seek business requirement and manager's approval
Capture invoice number along with error message and screenshot
Capture vendor username and requirement
Capture material and stock number along with error message and screenshot(if applicable)
Capture material group number
Capture HVS/PO number along with error message and screenshot
Capture recipt number and issue
Capture the portal name along with error message and screenshot
Capture portal name along with clear problem description along with error message and screenshot
ensure that one has clear description of problem along with error message and screenshot
Issue description and screenshot
Capture the portal name along with error message and screenshot
Provide BEAMS Support Details to user
Capture error message and screenshot. For installation simply route
Capture error message and screenshot. For installation simply route

Capture error message and screenshot. Check if user is using the latest version of software
Capture screenshot incase of logon failure
Issue description along with error message and screenshot
Capture name of the portal, issue description alomg with error message and screenshot
Capture name of the portal, issue description alomg with error message and screenshot
SD does install, for any error route to EUC, for access route to UAM
Guide user to use AD details, if issue persists capture error message and screenshot
Co-ordinate with DXC Support and user to establish a meeting

Co-ordinate with DXC Support and user to establish a meeting
Capture software version along with error message and screenshot
Check if user requests access or has an error. For error, capture error message and screenshot
Capture Work order number along with error message and screenshot
Perform browser troubleshooting. If issue persists, ensure that issue is described as required
Check if user requests access or has an error. For error, capture error message and screenshot
Capture contact details of vendor and their point of contact in BRS
Business requirement should be stated
Capture job number along with error message and screenshot
Perform browser troubleshooting and check in alternate browser too
Capture email address and point of contact in BRS
Ensure that user is using the AD password. If issue persists capture error message and screenshot
Ensure user is entering the right cost center.
Inform user to connect with manager or purchasing@broadspectrum.com. For IT issues, capture payroll number and issue description
Check if file is in shared drive, cloud or hdd. Capture error message and screenshot
Capture the name of the portal along with error message and screenshot
Ensure issue description is properly captured
Capture link along wth error message and screenshot
Ensure that excel(office) is updated to latest version. If issue persists, ensure issue description is proper
Capture BO number along with error message and screenshot
Ensure issue description is properly captured along with error message and screenshot(if applicable)
For any issues related, route to WD
Capture the link along with the name of the teamsite that user requests access

Seek manager's approval along with business requirement
For installations simply route to WD. For application issues, capture error message and screenshot
Capture the link along with workflow number, error message and screenshot
For license assignment capture user details and business requirement and route to IT procurement
Ensure that browser troubleshooting Is done and user is entering the right login details. If issue persists, capture error message and screen
Capture work order number and confirm the portal that the user is on
Capture error message and screenshot along with work order number
For work order printing issues route to ASM
Capture work order number and screenshot if applicable

Capture work order number along with error message and screenshot
For creation of a new planner group, capture group name
Verify that the user has access. Capture error message and screenshot
Verify that the user has access to the specified portal. Capture error message and screenshot
Capture the transaction number along with error message and screenshot
ensure that outlook is in exchnage mode and check in GAL. If required, update outlook to latest version. If issue persists, capture error mes
Capture work order number along with error message and screenshot
Log out, close and re-open the portal. If issue persists, capture error message and screenshot
Perform browser troubleshooting like reset, delete cookies and history before routing
Close and re-open the application. If issue persists, route the ticket
Issue description should be clear along with error message and screenshot(if any)
Log out, close and re-open the portal. If issue persists, capture error message and screenshot
Close and re-open the application. If issue persists, route the ticket
Route to Basis
Check if user is in FCM portal. For any IT issues, capture error message and screenshot. For travel related issues provide link for FCM suppo
Capture Business requirement along with manager's approval
Capture Job Number along with error message and screenshot
Issue description along with request type
Issue description and business requirement
Capture SAP GUI version
Check broadway access. Perform browser troubleshooting. If issue persists capture error message and screenshot
Check mobility access, Perform browser troubleshooting. If issue persists capture error message and screenshot

Request description should be clear
username and job title along with the name of SAP Production environment. If in scope perform reset, else route
Capture transaction code
Capture error message and screenshot for ECC. For click perform browser troubleshooting and check in alternate browser
Capture screenshot of both ECC and Click and highlight the difference
Capture work order number
Capture manager's approval
Assign to click
Capture work order number and error message(if any) before routing
Add the link as a new favourite and remove previous one. Link- https://mobile.broadspectrum.com
For access or password reset related scenarios route to SAP security. For any other issue, route to ASM
Issue description and error message
Issue description and error message
Ensure user is entering the right AD ID and password. For any other error, capture error message and screenshot
Uninstall and re-install the application. If issue persists, route
Check in Broadway if leave requests can be mode. For mobile application, uninstall and re-install. If issue persists, route
Check in alternate browser. Capture error message and screenshot
If in broadway, peform browser troubleshooting. If issue persists, capture error message and screenshot
Capture error message and screenshot(if applicable).
Uninstall and re-install the application. Check that user is using the correct URL to access. If issue, persists
Check scope of support

Route to HTR after capturing user details
Route to HTR after capturing user details

install silver light on system. If issue persists, capture error message and screenshot
Capture email address
Capture Payroll Number
Capture username
Capture username and email address
Inform user to raise fresh request. Ensure that manager is mapped in SNOW. If issue persists, capture error message and screenshot
Check that user is using the right Ariba link and using SAP password. If issue persists, route to HTR
Capture t code id/number and route
Capture IP address and the SAP portal that the user is on
Capture requirement and route
Perform logon issue troubleshooting( SLC client error, Logon balancing error etc). If issue persists capture screen ticket and assign ticket. Fo
Capture Invoice number (if applicable)
Capture vendor details and point of contact at BRS
Capture username and manager's approval
Capture Work Order Number and the error message and screenshot
Capture billing/invoice number along with error message and screenshot
Capture email address and reason for change
Capture the details along with reason for change
For access or password reset related scenarios route to SAP security. For any other issue, route to ASM
Capture Claim Number and Cost Center(if possible)
For Access route to BW, for issue capture error message and screenshot and then route
Sd does pwd reset and BI app install. For application issues, capture error message and screenshot and route
Provide link for concur support
Provide link for concur support
If Cost center issue, route
Issue description along with error message and screenshot (if applicable)
Co-ordinate with Telephony Team and check scope of issue

Work Log Index
6 # Sensitivity: Internal Restricted

6

10
11
12

13
14
15
16
17
18
19

20
21
22
23
24
25
26

27
28
29
30
31
32
33

34
35
36
37

38
39
40
41
42
43
44
45
46
47
48
49
50

51
52
53
54
55
56
57

Sequential probing and troubleshooting steps for major call drivers
Excel not Responding :
One of the ways to fix excel not responding is to repair the Microsoft office. To repair follow the below steps:
1. Go to Control Panel.
2. Then go to Programmes and Features.
3. Search for Microsoft office .Then right click on it and Repair
The Other way to fix Excel not responding is that we can re-start excel without add -ins
To disable the add-ins click File > Options > Add-ins
Uncheck all the boxes in the add-ins list then click on OK.
Close and restart Excel
Also On Windows we can run the excel in safe mode without encountering startup programms , choose Start > All apps > Windows System
Surface Pro Firmware drivers :

The below steps provides information on how to install the Surface Pro Drivers. This firmware and driver package contains drivers for all of
firmware that have been released via Windows Update.
1. \\10.34.36.34\share$\Applications - General\Surface Pro Firmware Drivers Latest
2. Copy the set up file in the SOE folder in C drive and install it by providing the admin rights.
Excel Add-in issues (EPM Add-in issue) :

Step 1: The reason why the EPM plugin is not working is because the add in is in inactive state in Excel
Step 2: If you open the COM add in and try to enable the EPM add in and reopen the Excel it will be still in unchecked mode.
Step 3 : In order to re-enable the add in you have to uninstall the EPM . Remove its path from Windows registry /Reboot the system and re
Step 4: Uninstall the EPM add in by running the setup from \\10.34.36.34\share$\Applications - General\EPM addin for Office 365 32 bit\E
Open the registry editor and go to the path HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\ and remove the entry FPMXL
Step 5 : Reinstall the EPM add in from the same path \\10.34.36.34\share$\Applications - General\EPM addin for Office 365 32 bit\EPM ad
Mapping printer through Cirrato
· Check if user wanted a personal printer or network/shared printer to be mapped.
· Make sure user is on Broadspectrum location
· Make sure Internet is working for the user.
· Check if Cirato is installed and if then map the printer using Cirato
Search for Cirrato ->
· You can search the printer through Name of the printer or Location.
· Enter the name of the printer and click on search
OR
· Select the Region and select the location as referred in below screenshot
· Click on Region -> Select the Country and State
· Click on Search -> Double click on the printer
Once installed the selected area turns to green color, indicates that installation is completed
· If failed through Cirato then map through IP address
Printer Mapping - IP Need to be created
Ensure that it is a BRS printer connected to the BRS network
Guide the User to capture the IP from the printer LCD display
Guide the user to navigate to Control Panel>Devices and Printers> Add a printer
Select TCP/IP Address, enter the IP address and click on Finish
Print a Test Page to confirm
FUJI Printer Mapping / Unable to print or remapping of printer

To check if the printer IP address is valid or not , you have to first ask the user for the IP address of the Printer and then paste the IP addres
If not able to open that page then try to open that in user’s machine.
Select the START button and Click on Devices and Printers

Click on Add printer
Click on The printer that I want isn’t listed
Click on "Next”
Host IP: 10.3.185.20 and port : 10.3.185.20
Select Fuji printer on the next page in Manufacturer and in printer select the closest to 3300.
Rename the printer as below or as FUJI XEROX C3317
Click on do not share:
Finish
Printer should be listed under Devices and Printers now.
Scan to email
Take the IP address of the printer and open it on the browser
Click on Settings on the left as per the screenshot.
Choose E-mail/FTP> setting .
Click SMTP Setup
· Primary SMTP Gateway: smtp-mfd.production.transfieldservices.com
· Secondary SMTP Gateway: 10.34.34.206
· Reply Address: Scanner@Broadspectrum.com
Click Submit.
Click TCP/IP
· Domain Name Should be: production.transfieldservices.com
· WINS server Address Should be: 10.34.34.165
· DNS server Address should be: 10.34.34.165
· Backup DNS server Address Should be: 10.34.35.133
Close the browser and recheck if not restart the printer
How to login or access // Checkpoint installation
When a user ask for vpn installation check on Ad if the user have an access or not
If the user do not have the access create a ticket and assign to UAM team.
To launch the web based VPN on Internet Explorer or IE browser use the following URL : https://spectra.broadspectrum.com/sslvpn/Login
Enter the username and password and click Sign In and then Connect
Now click on Trust Server and wait for some time to connect.
If the Office Mode Ip is missing , then click on disconnect and follow the below steps
Click on settings
When signing-in launch SSL Network Extender: TO MANUAL
Connect SSL Network Extender using: TO NETWORK MODE
Select OK
To install checkpoint : \\10.34.36.34\share$\Applications - General\SSL VPN and Pre-requisite
Login Issue - No Logon Servers available Trust Relationship Error
Probing On Call::
What is the error message that you are getting when you are trying to login to the Computer?
Since when you have not logged on to the computer OR When was the last time, You logged in to the computer.
Mode of Connection
Previous incident Ticket number
Country
Contact
Email address
Location
User ID
Asset ID
Troubleshooting Needs to perform:
• If the user is connected with LAN, disconnect the LAN cable and restart the computer and login to the computer after connecting the LAN
• Check with a different LAN cable
Changes / Observations need in Directory are:
· Move the user account and the asset to the correct OU.

· Allow the network access in the dial in tab.
· Add the EUP groups to the user account and the asset in the members of tab.
· Check the logon script in the account tab.
· Reboot the computer.
Add the computer to Broadspectrum domain by following the below steps
· Remote desktop connection
· Remote control through Support center Chat Tool
Please find below the steps to add the computer to the PRODUCTION domain
Step 1: Start >> Click on RUN >> type mstsc >> click OK
Step 2: Type the asset ID or the IP address of the computer in the open field on remote desktop connection dialog box.
Before taking the remote desktop connection check if you are able to ping the asset and the asset is responding through cmd, by typing pin
Step 3: Type the admin credentials in the user name and the password.
Username: PRODUCTION\admin_userid
Password: Admin rights password
Click on OK
Step 4: After you have logged on the computer as an administrator, open the system properties from Run>> sysdm.cpl> OK
Step 5: Click on the Network ID option
Step 6: Click on Next thrice
Step 7: Enter the admin ID and the admin password
Domain is PRODUCTION (upper case)
Step 8: It should now prompt you with a dialog box saying ”An account for your computer has been found”, click on yes.
Step 9: add your account to the computer user list and click next
Step 10: Select Administrator account
Step 11: Reboot the Computer
Slow Performance// Sytem slowness
• Ask the user when the system is running slow, i.e when using any application or opening the system or while browsing
• Check with the user, since when he / she is facing the issue
• Open Run, type temp and then enter, it will open the temp files, copy all the files and delete them permanently
• Open Run, type %temp% and then enter, it will open the temp files, copy all the files and delete them permanently
• Open Run, type cleanmgr and then press ok by choosing Windows C and then after calculating check all the boxes and click OK, d
Open services.msc in your 10.34.36.34 server:Click on Action—Connect to Another computer,Enter the Computer name / Asset ID ,Locate
service.,Then, locate to the following path in user’s system.
C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb
Mapping Network Shared Drive
Check if the user is in the Broadspectrum network
If the user is not in the network, user must be connected with Spectra VPN
Check with the user whether if he / she have access to that shared Drive or not
Ask the user, since when he / she is unable to access the shared drive
If user wants access to that shared Drive, ask the user's location and assign the ticket to UAM.
If the user wants to map the shared drive, follow the below steps
tep 1: Go to my This PC> Computer> Map a Drive.
Step 2: Select the Drive Letter under which to map the share Drive
Step 3: Click on Map Network Drive
Step 4: Insert the Network path
Step 5: Ensure Reconnect at logon is ticked.
Step 6: Click Finish.
Account Locked out
Probing to do:
Since when he is facing the issue , are there any changes done due to which the account is locked
Validate the iser and proceed with Trouble shooting
Troubleshooting to do:
1> Search the name in the Directory by confirming with the user.
2> Double click on the name to open the account.

3>Click on Account's tab in the username's properties
4> Put check mark on Unlock account
5> Click on Apply and then OK
Password Reset
Ask the user if he / she is in the Broadspectrum network.
validate the user from Active Directory, like- User ID, email Address, Manager Name, Job Title / Description.
Right Click on the name after searching
Click on Reset password and check on the box that says unlock user account and uncheck from user must change password on next login
Set the password and click on OK
NOTE:
If user is in home network - Then user needs to login with his/her old password to login into computer and for the application, user need to
User password will be Sync if he is connected to BRS NTW or to Spectra
Additional Guidance : Guide the user to register into ITSelfservice for his feature password reset
Adding browser to compatabity mode
Go to internet explorer
click on settings
Select compatibility view settings
Under Add this website , mention broadspectrum.com
Click on Add
SAP Logon Pad
Open run box
Type in \\10.34.36.34\share$
Select SLC , copy and paste it in SOE folder of users C drive
Double click this folder and run it
It will ask for admin rights
after that open kerberos application and ask user to enter the user name and network password.
System Time and Date sync
Check The OU and Groups
Ensure user is connected to BRS NTW or Spectra
Gpupdate
Restart the computer
OR
Go to Control Panel
Select" Date and time"
Enter admin credential
After that will be able to change date and time.
Adobe Installation
First check with the license from the user check his mail box whether he has received the license mail from adobe
if he don’t have license assign the ticket to It pocurement
If he have license in his mail there will be link get started
click on get started and then download will began
then run the downloaded file and it will start the installation
then it will ask for admin rights and then and it will complete the installation
Admin Rights (Installation):
If Approval Software - Proceed with Installation
IF UnApproved Software - Take the approval from David and proceed with installation
Refer KB : KB0015491
Live WorkspaceApplicationsTPM / AWMS configuration
‘\\10.34.36.34\\share$\Applications-General\Citrix program neighborhood\xenapphosted.msi’
*IMP: Before installing this package, please search for the Program neighborhood from Start on user’s computer. If you see the Program ne
Once installed open the program->Double Click on Application Set Manager
Select Local Area Network and click on next
Type ATS and Select ATS1 from the drop down Menu

Click on Next - Finish
Right Click on ATS
Under Connection, Select TCP/IP under Network protocol and click on ADD and enter ica and click on OK
Under Application Set settings-> Logon information , Select User specified credentials and enter User’s credentials and click OK
This would complete the installation and configuration
Once you double click on ATS1, all the application will load up only if user has access to it.
Excel not Responding :
One of the ways to fix excel not responding is to repair the Microsoft office. To repair follow the below steps:
1. Go to Control Panel.
2. Then go to Programmes and Features.
3. Search for Microsoft office .Then right click on it and Repair
· The Other way to fix Excel not responding is that we can re-start excel without add -ins
· To disable the add-ins click File > Options > Add-ins
· Uncheck all the boxes in the add-ins list then click on OK.
· Close and restart Excel
· Also On Windows we can run the excel in safe mode without encountering startup programms , choose Start > All apps > Windows Sys
Excel Add-in issues (EPM Add-in issue) :
Step 1: The reason why the EPM plugin is not working is because the add in is in inactive state in Excel
Step 2: If you open the COM add in and try to enable the EPM add in and reopen the Excel it will be still in unchecked mode.
Step 3 : In order to re-enable the add in you have to uninstall the EPM . Remove its path from Windows registry /Reboot the system and re
Step 4: Uninstall the EPM add in by running the setup from \\10.34.36.34\share$\Applications - General\EPM addin for Office 365 32 bit\E
Open the registry editor and go to the path HKEY_CURRENT_USER\Software\Microsoft\Office\Excel\Addins\ and remove the entry FPMXL
Step 5 : Reinstall the EPM add in from the same path \\10.34.36.34\share$\Applications - General\EPM addin for Office 365 32 bit\EPM ad
Surface Pro Firmware drivers :
· The below steps provides information on how to install the Surface Pro Drivers. This firmware and driver package contains drivers for all
firmware that have been released via Windows Update.
1. \\10.34.36.34\share$\Applications - General\Surface Pro Firmware Drivers Latest
2. Copy the set up file in the SOE folder in C drive and install it by providing the admin rights.
PST error
Launch Outlook> File > Account Settings> Account Settings> Data Files>Choose PST file> Open File Location> rename the file
Relaunch outlook
Outlook not responding (KB0011899)
Assure the availabiliy of internet connection
Repair the outlook from Control Panel >> Program Features >> 0365 > Right Click > Click Repair > Enter admin Rights > Select Qu
Create a new Outlook email account profile
Rename the PST file.
*Launch Outlook> File > Account Settings> Account Settings> Data Files>Choose PST file> Open File Location> rename the fi
Outlook (Application Error/Send-Receive) KB0011898
Check if the outlook is in offline mode. If yes , go to "Send/Receive" Option and uncheck the "Work Offline" Mode
Check or uncheck the cache mode and restart outlook
Repair office from control panel
Create a new outlook profile
Rename the outlook profile from the default directory in outlook from C:\Users\user\AppData\Local\Microsoft\
Uninstall and do a fresh install of MS Office
IMS access
Step 1: Add the AD Groups in the user’s profile( Prod_G_ext_Insight2_ISMS_Users
TEST_G_ext_Insight2_ISMS_Users
Step 2: Login in to https://broadway.broadspectrum.com/aws/reliance
Click on Login as a non-SSO user
Step 4: Put in the user name and Password.

Step 5: Click on Enterprise Configuration Center from the following screen
Step 6: Once the user’s profile is visible in IMS Application save the Primary Location as per the user’s request
Step 7: Now we have to add INCIDENTS_AUTHORS_10_ANZ_P for the user. Below are the steps for adding the group:
Step 7a: Click on Group Profile and click on by Group
Step 7b: Enter the Group name in the Group Name box and hit enter
Step 7c: Click on the group name:
Step 7d: Enter the display name of the user in the box
Step 7e: Click on Save & Close. The group will be added for the user.
Step 8: If the user has selected the group name from MY IT Request then add those groups according to the name visible in IMS Applicatio
LAN NOT WORKING
1. Move the user account and the asset ID to the OU, update the group policies for the user account and the asset ID, update the logon scr
2. The LAN settings in the internet properties should have only automatically detect Settings checked.
3. To identify if the internet is working, try to ping the asset id in the command prompt.
WIFI NOT WORKING
Step:1 Check if wifi is turn on or off( every laptop has a shortcut key for turning on/off wireless feature)
Step:2 Ask for the error available on the wifi icon available near hidden icon on left bottom corner of the screen( it has to tsl hotspot. Or tra
Step :3 Guide user to right click on Wifi network icon then click on troublehsoot to diagnose the issue and proceed as per resolution
Step: If user is connecting wifi with mobile hotspot or with other router ask to disconnected and reset the device and try connecting to the
Step : if failed and user is having a broadspectrum router check for Router IP address and Router model name and region /loctation and for
Outlook configuration:
· Before taking remote – check if Internet is working for the user.
· Check for the license(User should have E3 license for Outlook configuration)
· Proceed with configuration only if user has E3 license.
Internet Access issue:

· Check for user’s location (Remote/Broadspectrum Network)
· Check for connection type (LAN cable/Wifi – TSL Wnet) & also make sure user is connected to a Network
· If user is on remote location: Ask the user to check with the connection through local IT technician.
· If user is on Broadspectrum Network:
ü Profile -Check with OU, EUP, Dial In access – allowed, Log on Script,
ü Check Asset - Check with OU, EUP, Dial In access – allowed
ü Check with proxy settings (Follow KB - KBA00012216)
ü Browser reset
Printer set up:

· Check if user wanted a personal printer or network/shared printer to be mapped.
· Make sure user is on Broadspectrum location
· Make sure Internet is working for the user.
· Check if Cirato is installed and if then map the printer using Cirato
· If failed through Cirato then map through IP address
Probing before taking remote.

· Check user’s location (BRS or remote location)
· Check if Internet is working fine for the user before taking remote access. (If not then make Internet should be up and running before
· If user is on BRS network – Take remote through Chat Support tool/Skype.
Broadway – SAP net weaver login issue (503 error):

· Check for Internet connection.

· Deactivate the password – Close & re-open browser - Login
· Reset the password and add the page to compatibility mode.
Silverliglight Installation / Click Issue

To resolve this issue yourself, follow these steps:
1. Click Start and type Notepad in the Search box
2. Double-click on Notepad from the list of results above
3. Copy and then paste the following text into Notepad.
reg delete HKEY_CLASSES_ROOT\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D7314F9862C648A4DB8BE2A5B47BE100 /f
reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f
reg delete HKEY_CLASSES_ROOT\AgControl.AgControl.5.1 /f
reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-B
rmdir /s /q "%ProgramFiles%\Microsoft Silverlight"
rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"
5. In the Save astype box, click All Files (*.*)
6. In the Save in box, click Desktop, and then click Save
7. On the File menu, click Exit
8. Right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator
9. When the uninstall completes, right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator
10. Once the uninstall has completed, click the link below to install the latest version of Microsoft Silverlight
http://www.microsoft.com/getsilverlight/get-started/install/default.aspx
11. Delete the CleanSilverlight.cmd file from your desktop.
Outlook Web Access

1- open Google chorme or Ineter explorer , ( Any browser)
2- Type in the address bar https://outlook.offfice.com
3- It will ask you to sign in , so Enter your email address ( eg: abc.def@broadspectrum.com )
4- It will bring you on to next page , which will ask you for User name and password
5- Now Enter your User Name and system login password ( User Name Is generally combination of your last name and initial of 1st name
6-you will get two option ,stay signed in YES OR NO kindly select YES
7- If you access web mail for 1st time it will ask you to set Time zone, so set it accordingly
8- you have successfully logged into outlook through web access .
Installing Acrobat Dc
1- Firstly the user need to get license from IT Procument team.
2- once the license has been appovission and Auto generated email will go the user from Acrobat.
3- open that email, and down at the bttom you will find and option " GET STARTED" click on that .
4- It will bring you to sign in page , so click on get Adobe ID and fill the details and sign up
5- Ask the user to Enter Date of Birth and click on update
6-Next download the file Which say Arcobat Pro For Windows
7-Once the file is downloaded click on Run and the file will extract and then click on Next
8-Once the file is extract you will get a pop up saying file is Ready so click on Finish
9-It will now ask for the admin Rights provide the admin Rights
10-installation will that place and the file will get Extract and the installation is completed and it will as the user to sign in.
11- ask the user to sign in with the email address and the Adobe password ( the one which was been created during sign up process)
LAN Not Working KB0018749
1-Unplug and re-plug the LAN cable
2-Check the IP address of the pc after the LAN cable is re-plugged in

3- If the IP address of pc is anything other than 10.xxx.xxx.xxx format assign it to the network team
Wifi Not Working KB0018750
1- Ensure that the User is connected to a BRS wireless network either via TSL Wnet, Guest Wireless, TSL Hotspot. Share the password if req
2- If the user is still unable to connect, restart the pc and try to reconnect to WiFi
3- Check the IP generated, and ping from the 34 server to the IP. If there are packets lost assign to the network team to check connectivity
Mailbox is Full KB0018751
1- Rename the OST File for the user and relauch outlook
2- Change the outlook from Exchange mode to Online mode
3- Create a new profile from Control Panel and try to relaucn Outlook
Outlook in Work offline mode KB0018753
1- Check if Outlook is in "Work Offline" mode, from the bottom right corner
2- If in "Work Offline" mode, go to "Send/Receive Tab" and uncheck "Work Offline
3- If the issue persists, create a new outlook profile and relaunch outlook
Outlook Web Access KB0018754
1- Guide the User to open https://outlook.office.com
2- Sign in with userid@upn.com and AD password
3- Alternately from the Sharepoint homepage, click on Office365 and then click on outlook
View or Add or Remove an Address book in outlook KB0018755
1- To open an address book, click on Home tab and then Select Address Book
2- To add an address book, on the File tab, click on Account Settings> Account Settings and select New to add an address book.
3-To remove an address book click on File tab, click on Account Settings> Account Settings, select the address book that you want to remov
Corrupt profile in Outlook KB0018756
1- Change outlook to Online mode from Exchange mode and re-launch outlook. In order to do so, go to Mail> Control Panel> Email Accoun
2- Rename the OST file that is located in C:\Users\user\AppData\Local\Microsoft\Outlook. To check which file is in use go to Control Panel>
3- If the issue persists, create a new profile in Outlook and launch it. To do so, go to Mail> Show Profiles> Add> Ok> Next> Finish and relaun
Add Outlook Add-In KB0018759
1- In Outlook, go to the Home tab and then select Store.
2-Add-Ins for Outlook page, browse for the add-in you want by selecting All and scrolling through the list, or search for an add-in by using t
3- Once you have the add-in that you want click on the Slider to turn it On. For paid add-ins, Select Get It and purchase it.
4- To check the installed Add-in, go to File > Manage Add-ins or Manage Apps. If prompted to sign in, instruct user to do so.
Check Mailbox Size in Outlook KB0018763
1- On the Folder tab, go to Folder Properties
2- On Folder Properties, check on Folder Size to check the size of your mailbox
3- Alternately the size free can also be checked from the File tab> Nailbox cleanup to check the free space that remains
Install Adobe Reader KB0018771
Go to https://get.adobe.com/reader/ and click on Install Now
Click on "Run" when given a prompt
Once download is complete, click on Finish and complete the setup process
Alternately, copy the setup file from \\10.34.36.34\share$\Applications - General\Adobe\Reader X1 on user's system and complete the in
Setup Outlook on Mobile Phone KB0018772
Download the outlook application from Playstore or iOS store
Sign in with primary email address as firstname,lastname@broadspectrum.com
For Exchange email sign in with username@upn.com and password
SAP Password Reset KB0018773
Launch the SAP Logon Pad, launch into Q3.02.0 environment without SSO option
Search for su01 transaction, launch it and enter the user details and reset the password for the user
BRS wallpaper not displaying on the monitor KB0018774
Go to the shared drive path \\10.34.36.34\share$\Applications - General\Wallpaper Sep 2017 and update the wallpaper
Alternately, right click on the desktop background, click on Personalize and Select Background, select the picture and then click on Apply o
System or portal login issues KB0018775
If the username and password is incorrect, reset the password after getting consent from the user
If the account is locked, unlock the account for the user and instruct to login with the same password
If there is a no logon server issue, try to unplug and re-plug LAN and restart, if issue persists, need to add pc in domain manually

Microsoft Excel hung KB0018777
Repair the Office application from Control Panel
Start Excel without Add-ins and relaunch Excel
Update Office to 2016 version if the system has a version lower than 2016
Microsoft Excel Functionality Error KB0018778
Repair the Office application from Control Panel
Update Office to 2016 version if the system has a version lower than 2016
Installing Flash Player KB0014185
The adobe flash player is updated through the group policies. For updating the group policies, move the asset id and the user account to th
EUP policies in asset and the userid.
Upgrading the Java KB0014084
Ask the user to put in the network user ID and Password in the pop up
System Time and Date sync KB0011913
Click Start, and then click Control Panel.
Click Date, Time, Language, and Regional Options
Click Change the format of numbers, dates, and times.
Click Regional Options tab.
Click the tab that contains the settings that you want to modify and make changes.
Out of Office KB0018403
First open outlook and click on file at the top right hand corner
Then select Automatic Replies.
Then Select send automatic replies and select the duration when you want to send it then Type the message for out of office click Ok.
Then it will be done and your automatic reply is setup for the particular period.
Also if the user is not available and wants to set up out of office from our end. Then,Assign the ticket to UAM.
Outlook PWD pop up KB0018404
User will get a pop-up when he/she has recently reset the Network password. So ask the user to enter the login id i.e (username@transfie
While setting up new outlook profile and configuring new mailbox as well the password pop up appears. In this case too ask the user to en
If still the password pop-up doesn’t disappear and keeps popping up again and again, then delete the window credentials from creden
Mapping outlook Shared Mailbox KB0018406
In Outlook , click on file. Then go to Account settings > again go to account settings.
Now in Account settings double-click on your email address under which you want to map the mailbox.
Now click on More settings > Advanced >then click on Add.
Now enter the shared mailbox address and click on OK. Then click on apply and finish

nter as Fuji Xerox C3317.

es please refer to the IMS MODULES PPT.

he account details in AD.

Before Closing the Ticket, ensure the following checks are done
take user permission before closing ticket

enure that KB is attached
if there is an email or skype conversation ensure that it is attached on ticket
if there is an email or skype conversation ensure that it is attached on ticket
ticket number should be shared and need to be documented in the ticket stating ticket no. has been shared.
Troubleshooting steps to be documented clearly
Right category need to be selected
Proper Call Template, shared by Quality should be used

Yes/ no
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Name of the Issue
US Proxy issue
Password reset by IT Self service tool

Password reset by Mobility portal
Voicemail reset for North America (Cisco & Nortel)
Printer setup (Mapping a printer via IP Address)

Mapping a shared drive
US – Rebranding (Grapevine)
Admin credentials
Account locked out and paid software ( US)
Type of user id / Password

Checkpoint Link (SSL VPN)
IT New Hire and Service requests
Mobile phone requests to Americas Mobile telephony
SAP Logon and SSO Issue

SAP FIORI Client setup process
O365 Manual configuration
SAP EPM 64 bit installation for Excel

Skype fix
New Office 2016 installation
IMS access / Queries
Email on Phone - Outlook configuration on Mobile
Browser - Internet explorer not working
Silverlight Installation
SAP - Fixing SNC error
Browser compatibility
Active directory - Add the computer to the production domain
No Logon servers available
Citrix program neighbourhood installation

Active directory - Handling frequent lockouts
Active directory - Enabling the asset number in AD ID
IMPORTANT:
Ferrovial SharePoint/OneDrive access - Kindly follow the below process for
one drive issue at US(Ferrovial users) till further communication.
Any one drive issue for Ferrovial users , Please cancel those tickets and direct
the users to Americas IT Service
Requests AmericasITSR@ferrovialservices.com
DO NOT ASK ANY US USER TO RAISE ANY REQUESTS THROUGH IT

ONLINE CATALOG, THEY DO NOT HAVE ACCESS TO THAT. ASK
THEM TO CONTACT THEIR SUPERVISOR AND DROP AN EMAIL TO
ITGSC@BROADSPECTRUM.COM OR IF THEIR SUPERVISOR IS
CALLING ASK THEM TO SEND AN E-MAIL TO YOU WITH ALL THE
DETAILS AND WE WILL RAISE A REQUEST AND SEND IT TO THE
CORRECT TEAM

STEPS AND PROCEDURES for issues and difference
between AUS/NZ & US
Enter the proxy pack in the address bar in “Use automatic
configuration script” as
http://wi.production.transfieldservices.com.com/proxy.pac
No difference
No difference
Specific to US-- Collect all the Information and assign the
ticket to America's EUC Queue
No difference
No difference
SharePoint Site access :-
https://infradsaprandi.sharepoint.com/sites/Grapevine
instead of
https://infradsaprandi.sharepoint.com/Pages/home.aspx
No difference
For Adobe installation - Route it to Americas EUC and for
Microsoft Project and Visio - Route it to IT Procurement
No difference
For US, Checkpoint link (SSL VPN) is
https://spectraus.broadspectrum.com instead of
https://spectra.broadspectrum.com(for AUS/NZ) . Aventail
has been decomissioned in case if users asks for it.
E-mail come through from AmericasITSR or from User's

Supervisor directly. Assign them to concerned team.
Americas Mobile Telephony instead of AU Mobile

Telephony Team
No difference
No difference
Different paths for different Americas region,i.e., Central,
Eastern and Western regions and Canada. SOP is already
shared.
No difference
No difference
No difference
No difference
No difference
No difference , instead of US Proxy
No difference
No difference
No difference
No difference
No difference
No difference

No difference
No difference
access - Kindly follow the below process for

users) till further communication.
l users , Please cancel those tickets and direct
vialservices.com
TO RAISE ANY REQUESTS THROUGH IT

O NOT HAVE ACCESS TO THAT. ASK
SUPERVISOR AND DROP AN EMAIL TO
COM OR IF THEIR SUPERVISOR IS
ND AN E-MAIL TO YOU WITH ALL THE
SE A REQUEST AND SEND IT TO THE

Categorization Tier 1 Categorization Tier 2
Application SAP SAP PI
Application SAP SAP CRM
Application SAP SAP Security
Application SAP SAP Success Factors
Application SAP SAP Invoice Management for eVIM
Application SAP SAP Data Services - BODS

Application SAP SAP BPC
Application SAP SAP Business Objects
Application SAP SAP BW
Application SAP SAP HTR
Application SAP SAP PTP, DMS, SRM
Application SAP SAP ASM, SAP PS

Application SAP SAP Organisational Structure
Application SAP SAP Payroll
Application SAP SAP CTC
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP FCM
Application SAP Panorama Portal & Apps

Application SAP SAP Payroll - SpinifexIT
Application SAP Open Text
Application SAP SAP SolMan
Application SAP SAP IDM
Application SAP SAP PCB
Application SAP CRE [RE-FX]

Application SAP Ariba ECC
Application SAP Cloud Connector
Application SAP SAP ABAP
Application SAP Amazon [OT, Tomcat, ICC]

Application SAP TREX
Application SAP Power BI
Application SAP SAP Fiori Apps
Application SAP SAP Basis
Applications Non-SAP Primavera P6
Applications Non-SAP Hard Dollar (HD)

Applications Non-SAP IMS (ISMS)
Applications Non-SAP Innovations (Better Ways)
Applications Non-SAP Lotus Notes
Applications Non-SAP CLICK
Applications Non-SAP Nakisa
Applications Non-SAP Broadway

Applications Non-SAP SharePoint
Applications Non-SAP Web Development
Ariba Account assignment
Ariba User error
Ariba User error
Ariba User error
Ariba User error
Ariba User error
Ariba User error
Ariba User error
Ariba User error
Ariba Training Queries

Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba DoA Change
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Data mapping
Ariba Defect
Ariba Defect
Ariba Defect
Ariba Defect
Ariba Defect
Ariba Defect
Ariba Defect
Ariba Defect
Ariba User management
Ariba masterdata issue
Ariba Supplier Issue

Ariba Supplier Enablement/Supplier Issue
Ariba Supplier Enablement
Ariba User management/DoA Change
Ariba User error/Training Queries
Ariba Account assignment/masterdata issue
Ariba Data mapping (Ariba)

Business Support HVS - DASH Master Data
Business Support HVS - DASH SYCLO
Business Support HVS - DASH CLICK
Business Support HVS - DASH MOBILITY
Business Support HVS - DASH CRM

Business Support HVS - DASH CTC
Business Support HVS - DASH PTP
Work Manager SAP Work Manager – Mobility
Work Manager Work Orders
Datacenter Datacenter - US
Datacenter Orbit Datacenter-NZ
Decommision Devices
Forecasted SIB Site Provisioning

Forecasted SIB Site Transfer
Forecasted SIB Site Modify
Forecasted SIB Cloud Wifi
Forecasted SIB Site De-provision
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Remedy
GCC Ops Report
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud ICA client
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server

Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud Server
Hybrid Cloud ICA client
Live Workspace Desktop
Live Workspace Fax Machine
Live Workspace Printer
Live Workspace Laptop

Live Workspace Surface Pro
Live Workspace Microsoft Excel
Live Workspace SCCM
Live Workspace SCCM
Live Workspace SCCM
Live Workspace SCCM
Live Workspace SCCM
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace OS
Live Workspace Projector

Live Workspace Scanner
Live Workspace Deskphone
Live Workspace Mobile Phone
Live Workspace Data card
Live Workspace Applications

Live Workspace other
Mobile Phones Account Enquiry
Mobile Phones Handset
Mobile Phones SIM Card
Mobile Phones SIM Card
Network Connectivity
Network Switches
Network Switches
Network Wireless Network
Network Router
Network Router
Network Router
Network Router
Network Router
Network Router
Network Router
Network Router
Network Routers
Network Switches
Network Switches
Network Switches
Network Switches
Network Routers
Network Switches
Non-Forecasted SIB Site Provisioning
Non-Forecasted SIB Site Transfer

Non-Forecasted SIB Site Modify
Non-Forecasted SIB Cloud Wifi
Non-Forecasted SIB Site De-provision
O365 GoCAT User Request/Incident
O365 Exchange
O365 Exchange
O365 Request through Mail
O365 Exchange
O365 Exchange
O365 Server
O365 Exchange
O365 Exchange
O365 Exchange
O365 Exchange
O365 Exchange
Procurement Software
Router/Switch BGP trap
Router/Switch Environment

Router/Switch Availability
Router/Switch Dual Power module monitoring
Router/Switch Link
Router/Switch Link
Router/Switch Link
Router/Switch Link
Router/Switch HSRP status or failover monitoring
Router/Switch Link
Router/Switch Link
Router/Switch OSPF event
Router/Switch Link
Router/Switch Link
Router/Switch Stack Swicth port monitoring

Router/Switch Tunnel Monitoring
Router/Switch Management
Router/Switch Interface Status
Router/Switch CPU Utilization
Router/Switch Disk Space

Router/Switch Packet Drops
Router/Switch Interface Errors - In & Out
Router/Switch Bandwidth Utilization
Router/Switch Memory Utilization
Router/Switch Latency on Link - MPLS
Router/Switch IP SLA trap

Router/Switch Others
Router/Switch Link
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Proxy
Security IPS/IDS
Security Proxy
Security Proxy
Security Proxy
Security Proxy
Security Proxy
Security SSL VPN

Security SSL VPN
Security Proxy
Security SSL VPN
Security SSL VPN
Security SSL VPN
Security SSL VPN
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Antivirus
Security Firewall
Security Firewall
Security Antivirus
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security Firewall
Security IPS/IDS

Security Firewall
Security IPS/IDS
Security Firewall
Security IPS/IDS
Security IPS/IDS
Security Proxy
Security IPS/IDS
Security DLP
Security DLP
Security DLP
Security GoCAT User Request/Incident
Security McAfee
Security McAfee
Security McAfee
SIB Provisioning
SIB Provisioning
SIB Provisioning
SIB Provisioning
SIB De-provisioning
User Access Management Active Directory
User Access Management Application
User Access Management Exchange Server
User Access Management GoCAT User Request/Incident
User Access Management SAP

User Access Management Office 365
Network WAN Link
Datacenter Equinix SY3 Datacenter-AU
Database MS SQL
Hybrid Cloud Server
Windows Logical Disk
Windows Memory
Windows CPU
Network Router
Network Router
Network Switches
Network WAN Link
Hybrid Cloud Server
Hybrid Cloud Backup
Hybrid Cloud Backup
Hybrid Cloud Backup
Hybrid Cloud Backup

Hybrid Cloud Backup
Hybrid Cloud Backup
Hybrid Cloud Backup
Hybrid Cloud Backup
Hybrid Cloud Backup
SCP Portal Panorama Analytics Funtionality
SCP Portal Panorama Analytics Reconcialtion

SCP Portal Panorama Work Order
SCP Portal Panorama Lease

SCP Portal Panorama WO or Claim Approval Error

SCP Portal Panorama Case & Interaction Other
SCP Portal Panorama Fault Logging

SCP Portal Panorama Mapping / Data Update
SCP Portal Panorama Other

SCP Portal Mobility - File upload issue

SCP Portal Mobility - Data
SCP Portal Mobility - Functionality

SCP Portal Mobility - Other
Email Ticket Request through Mail
User Access Management Ariba
Mobile Phones Mobile Device Management

Desktop Provisioning Standard
Laptop Provisioning Standard
SurfacePro Standard
Decommision Devices
Transfer Standard
Project Standard
Software New
IT Services Service Catalogue Management
Vcenter SNMP Trap
Live Workspace Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook
O365 Outlook

Categorization Tier 3
Technical
Functional
Process
Master Data
Access issue
Configuration change - NC
Configuration change - C
Certificate or Network error
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data

Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical

Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue

Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process

Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue

Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue

Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional

Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue

Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data

Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical

Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue

Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
Technical
Functional
Process
Master Data
Access issue
AC issue
Power Outage
AC issue
Issue
Power Outage
UPS issue
Issue
UPS issue
Ticket
Mega
Small

Small
HQ
Medium
Campus
Large
HQ
Mega
Medium
Small
Campus
Large
Mega
Small
Large
HQ
Mega
Medium
Small
Campus
Large
HQ
Mega
Medium
Campus
HQ
Large
Campus
Medium
Access-issue
User-Addition
License-Modification
User-Modification
User-Account-lockout
User-Deletion
User-Password Reset
Others
DNS
CPU utilization
Login Problem
Service down
Roaming profile error
Installation Corrupt
DFS issues
Domain Controller
DHCP

Disk space issue
Down
File Access Issue
Memory
Unable to open the published application
CDROM/RW Damaged/Fault
Port Issue
CPU Fan
HDD
Damaged
RAM / Memory issue
Motherboard
Policies issues
Power Button
SMPS issue
De-Provisioning
Provisioning
Keyboard-Damaged / faulty
Mouse- Damaged / faulty
Monitor- Multiple screen issues
Monitor- Damaged / Faulty
LAN not working
Onedrive issue
Other
Damaged / Faulty
Line fault
Unable to receive/send fax
Other
Add/Configure/Install
Damage/Faulty
Paper Jam
Scanning issues
Printer Driver Corrupt
Printer Settings
Relocate/Change/Move
Unable to print
Card Reset
Other
Battery
CDROM/RW Damaged/Fault
Damaged / faulty
Docking Station
HDD
Lost
RAM / Memory

Power Adapter Damaged/Fault
De-Provisioning
Provisioning
LAN not working
WiFi Not Working
Other
Docking Station
Damaged
Battery issues
Slowness
Port replicators
HDD
Screen issues
Firmware issues
Other
Addin Issues
Functionality Error
Hung
Macro / Forms issue
Other
New (Non- Packaged)
New (Packaged)
Client Issues
Server issues
other
Blue Screen
Crashing
Providing Permanent Admin rights
Slow Performance
Network Drive Issues
Driver Corruption Issue
Hung
Internet Explorer Issue
Login issues
System Time and Date sync
Booting issue
Wallpaper/ Background issue
User Account locked out
Shared Folder Access Denied
other
Configuration Issues

Damaged / faulty
other
Damaged / faulty
other
Damaged / faulty
Headset fault
Installation
Line fault
Name change
Network Port
Voicemail Reset
Replace
Unable to make/receive phone calls
other
New setup
contact sync
reset device
configure email
other
Application Error
Connection Error
other
New Installation
Citrix Application issues
Third Party application related issues
TPM / AWMS configuration
Incompatible Application
Java Issues
Silverlight issues
Skype for Business Issues
Flash issues
AdobeAcrobat issues
One Drive Sync issues
SAP issues
Autocad issues
Slow Performance
Adobe Indesign issues
Adobe Creative Cloud issues
Adobe Photoshop
Acrobat Reader
VPN related issue
Visio issues
Project issues

other
other
General Enquiry
Damaged / faulty
Lost / stolen
Memory Card Issue
New Request
Termination
Damaged / faulty
Network Coverage
WLAN Switching
Cable
Firewall Port
Port problem
Speed Settings Mismatch
Duplicate IP
IP Address Not Coming
Others
VLAN configuration Problem
Wireless Network access issues
High Memory utilization Problem
Authentication Problem
High CPU utilization Problem
Interface Utilization Problem
Routing Protocol Problem
CRC Error in Interface
Interface Up / Down
Packet Drop
Configuration Changes
Configuration Changes
VTP Problem
STP Problem
interface up /down
Others
Configuration Error
Small
Large
Mega
Medium
Small
Campus
Large
HQ
Mega
Medium

Small
Campus
Large
HQ
Mega
Medium
Small
Campus
Large
HQ
Mega
Medium
Small
Campus
Large
HQ
Mega
Medium
Campus
HQ
Others
CPU utilization
Mailbox Access Rights
Create Ticket
Exchange server down
Outlook Web Access
Service Down
New email creation
Disk space issue
Memory
Connectivity issue
Mailbox Size
Delivery Status
Installation Status
License Status
Transfer of License
Small
Medium
Campus
Large
Campus +
Mega
HQ
Mega +
Medium

Small
Campus
Large
Campus +
Mega
HQ
Mega +
Medium
Small
Campus
Large
Campus +
Mega
HQ
Mega +
Medium
Small
Campus
Large
Mega
Mega +
Small
Large
Mega
Mega +
Small
Campus +
Large
HQ
Mega
Medium
Mega +
Campus
Small
Campus +
Large
HQ
Mega
Medium
Mega +
Campus
Small
Campus +
Large
HQ

Mega
Medium
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +

Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega
Campus
Mega +
Campus +
Small
HQ
Large
Medium
Mega

Campus
Mega +
Campus +
HQ
Medium
Campus
Campus +
HQ
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
Others
AV Defination Update
Backup media faliure
Client server communication problem
AV server login problem
Install/Uninstall Request
Client install/Uninstall request
Others
Server issues
Internet Connectivity -Live server
New server Hosting
Technical
license Upgradation
New Website accesss
Website Blocked
Proxy server issue
Website Blacklist
Access Modification

New Access
Website Whitelist
VPN Client Problem
Certificate error
User addition
VPN server Issue
Update Problem
Server install/Uninstall request
Virus Alert
Server role change
Virus scan
User administration
Backup/Restore
Configuration problem
Virus Outbreak
DNS Problem
Access Requirment
Deleting VPN connection
Blocked
Connectivity Issues
Firewall Login Problem
Data
HDD Space
Down
High CPU Utlization
Functional
In terface Up/Down
Hardware/Software Issue
High Memory Utilization
Log Problem
NAT Problem
Link Up/Down
Others
Mgmt Server Issue
Process
New VPN connection
Rule Addition
Performance Issue
Rule Modification
Query
Technical
User administration
Rule Deletion
Site-Site VPN connectivity Issue
Data

Traffic Blocked
Others
VPN Client Problem
Query
Functional
Certificate error
Process
Application Error
DLP incident
Installation issue
Others
Virus Detected
Application Error
Installation issue
New Site
Transfer Site
Cloud Wi-Fi
Modify Site
De-provision Site
Application managed group access
Generic ID Creation
Citrix group Access
Network ID Termination
Network ID Setup
Share Drive Acces
Others
User Data Retention
Security Group Access
User Rename
System ID Creation
AWMS
User Location Change
User profile modification
TPM Access
DL Access Rights
DL owner modification
DL Rename
Mailbox Rename
Distribution List creation
Mailbox Creation
User Mailbox retention
Others
Role Assignment
User contact Creation
IMS Application Access

Custom Attribute Update
Extension Attribute Update
Shared Mailbox Creation
Meeting Room Creation
License Upgradation
User ID Deletion
User ID Disable
Security Group Creation
User Hide From GAL
Secondary SMTP addition
Mailbox License Provision
Skype for Business Access
Shared Folder Access
Shared Folder Owner Modification
Migration
Distribution List Deletion
Shared Mailbox Deletion
User Mailbox Access
Shared Mailbox Access
Others
Others
Others
Down
AC issue
Power Outage
Issue
UPS issue
AC issue
Power Outage
Issue
UPS issue
Cluster failover
Hardware issue
Logical Disk Free space
Memory usage
Total Processor Utilization
Hardware issue
Configuration error
Hardware issue
Performance Issue
Installation
Disk space
Restore
Communication issue
Server down

Space issue
VSS Error
Backup agent down
Tape media error
Hardware issue
Data Mapping issue existing
Data Mapping issues from Transition or project change
Data Mapping issues from BAU activity
Data Mapping new requirement
Analytics config issues existing
Analytics config issues Transition or project change
Analytics config issues from BAU activites
Analytics config new requirement
UI5 Error existing
UI5 new requirement
UI5 issue Transition or project change
UI5 Development Issue
Portal setting existing error
Portal setting New requirement
HANA Query setting existing error
HANA Query setting New requirement
HANA Data Model setting existing error
HANA Data Model setting New requirement
HANA User set up
BODS Nightly load issue
BODS Intraday issue
Mobility upload issue - Z_BOWBRIDGE Error
User Access - New user
User Access - Issue
User assistance
Standard Functionality
Other
UI5 Error existing
UI5 new requirement

HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other

UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue

User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement

HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other

UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue

User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement

HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
UI5 Error existing
UI5 new requirement
HANA User set up
BODS Intraday issue
User Access - Issue
User assistance
Other
Create Ticket
Active Directory
Role Assignment
Mobile Device Management

Create Ticket
Create Ticket
Create Ticket
Ticket
Create Ticket
Create Ticket
New (Packaged)
Online Catalogue
ESX OS Events
Addin issue
Corrupt Profile
Hung
Offline issues
Personal Address book
Application Error
Other
Additional mailbox Rights
Mailbox Size
Out of Office
Calendar issue
PST file
Password Pop up
Shared Mailbox accessing issue
Mailbox Full
AutoReply
Password reset
Password reset

Concatenated Cat
Application SAPSAP PITechnical
Application SAPSAP PIFunctional
Application SAPSAP PIProcess
Application SAPSAP PIMaster Data
Application SAPSAP PIAccess issue
Application SAPSAP PIConfiguration change - NC
Application SAPSAP PIConfiguration change - C
Application SAPSAP PICertificate or Network error
Application SAPSAP CRMTechnical
Application SAPSAP CRMFunctional
Application SAPSAP CRMProcess
Application SAPSAP CRMMaster Data
Application SAPSAP CRMAccess issue
Application SAPSAP CRMConfiguration change - NC
Application SAPSAP CRMConfiguration change - C
Application SAPSAP CRMCertificate or Network error
Application SAPSAP SecurityTechnical
Application SAPSAP SecurityFunctional
Application SAPSAP SecurityProcess
Application SAPSAP SecurityMaster Data
Application SAPSAP SecurityAccess issue
Application SAPSAP SecurityConfiguration change - NC
Application SAPSAP SecurityConfiguration change - C
Application SAPSAP SecurityCertificate or Network error
Application SAPSAP Success FactorsTechnical
Application SAPSAP Success FactorsFunctional
Application SAPSAP Success FactorsProcess
Application SAPSAP Success FactorsMaster Data
Application SAPSAP Success FactorsAccess issue
Application SAPSAP Success FactorsConfiguration change - NC
Application SAPSAP Success FactorsConfiguration change - C
Application SAPSAP Success FactorsCertificate or Network error
Application SAPSAP Invoice Management for eVIMTechnical
Application SAPSAP Invoice Management for eVIMFunctional
Application SAPSAP Invoice Management for eVIMProcess
Application SAPSAP Invoice Management for eVIMMaster Data
Application SAPSAP Invoice Management for eVIMAccess issue
Application SAPSAP Invoice Management for eVIMConfiguration change - NC
Application SAPSAP Invoice Management for eVIMConfiguration change - C
Application SAPSAP Invoice Management for eVIMCertificate or Network error
Application SAPSAP Data Services - BODSTechnical
Application SAPSAP Data Services - BODSFunctional
Application SAPSAP Data Services - BODSProcess
Application SAPSAP Data Services - BODSMaster Data

Application SAPSAP Data Services - BODSAccess issue
Application SAPSAP Data Services - BODSConfiguration change - NC
Application SAPSAP Data Services - BODSConfiguration change - C
Application SAPSAP Data Services - BODSCertificate or Network error
Application SAPSAP BPCTechnical
Application SAPSAP BPCFunctional
Application SAPSAP BPCProcess
Application SAPSAP BPCMaster Data
Application SAPSAP BPCAccess issue
Application SAPSAP BPCConfiguration change - NC
Application SAPSAP BPCConfiguration change - C
Application SAPSAP BPCCertificate or Network error
Application SAPSAP Business ObjectsTechnical
Application SAPSAP Business ObjectsFunctional
Application SAPSAP Business ObjectsProcess
Application SAPSAP Business ObjectsMaster Data
Application SAPSAP Business ObjectsAccess issue
Application SAPSAP Business ObjectsConfiguration change - NC
Application SAPSAP Business ObjectsConfiguration change - C
Application SAPSAP Business ObjectsCertificate or Network error
Application SAPSAP BWTechnical
Application SAPSAP BWFunctional
Application SAPSAP BWProcess
Application SAPSAP BWMaster Data
Application SAPSAP BWAccess issue
Application SAPSAP BWConfiguration change - NC
Application SAPSAP BWConfiguration change - C
Application SAPSAP BWCertificate or Network error
Application SAPSAP HTRTechnical
Application SAPSAP HTRFunctional
Application SAPSAP HTRProcess
Application SAPSAP HTRMaster Data
Application SAPSAP HTRAccess issue
Application SAPSAP HTRConfiguration change - NC
Application SAPSAP HTRConfiguration change - C
Application SAPSAP HTRCertificate or Network error
Application SAPSAP PTP, DMS, SRMTechnical
Application SAPSAP PTP, DMS, SRMFunctional
Application SAPSAP PTP, DMS, SRMProcess
Application SAPSAP PTP, DMS, SRMMaster Data
Application SAPSAP PTP, DMS, SRMAccess issue
Application SAPSAP PTP, DMS, SRMConfiguration change - NC
Application SAPSAP PTP, DMS, SRMConfiguration change - C
Application SAPSAP PTP, DMS, SRMCertificate or Network error
Application SAPSAP ASM, SAP PSTechnical

Application SAPSAP ASM, SAP PSFunctional
Application SAPSAP ASM, SAP PSProcess
Application SAPSAP ASM, SAP PSMaster Data
Application SAPSAP ASM, SAP PSAccess issue
Application SAPSAP ASM, SAP PSConfiguration change - NC
Application SAPSAP ASM, SAP PSConfiguration change - C
Application SAPSAP ASM, SAP PSCertificate or Network error
Application SAPSAP Organisational StructureTechnical
Application SAPSAP Organisational StructureFunctional
Application SAPSAP Organisational StructureProcess
Application SAPSAP Organisational StructureMaster Data
Application SAPSAP Organisational StructureAccess issue
Application SAPSAP Organisational StructureConfiguration change - NC
Application SAPSAP Organisational StructureConfiguration change - C
Application SAPSAP Organisational StructureCertificate or Network error
Application SAPSAP PayrollTechnical
Application SAPSAP PayrollFunctional
Application SAPSAP PayrollProcess
Application SAPSAP PayrollMaster Data
Application SAPSAP PayrollAccess issue
Application SAPSAP PayrollConfiguration change - NC
Application SAPSAP PayrollConfiguration change - C
Application SAPSAP PayrollCertificate or Network error
Application SAPSAP CTCTechnical
Application SAPSAP CTCFunctional
Application SAPSAP CTCProcess
Application SAPSAP CTCMaster Data
Application SAPSAP CTCAccess issue
Application SAPSAP CTCConfiguration change - NC
Application SAPSAP CTCConfiguration change - C
Application SAPSAP CTCCertificate or Network error
Application SAPFCMTechnical
Application SAPFCMFunctional
Application SAPFCMProcess
Application SAPFCMMaster Data
Application SAPFCMAccess issue
Application SAPFCMConfiguration change - NC
Application SAPFCMConfiguration change - C
Application SAPFCMCertificate or Network error
Application SAPPanorama Portal & Apps Technical
Application SAPPanorama Portal & Apps Functional
Application SAPPanorama Portal & Apps Process
Application SAPPanorama Portal & Apps Master Data
Application SAPPanorama Portal & Apps Access issue
Application SAPPanorama Portal & Apps Configuration change - NC

Application SAPPanorama Portal & Apps Configuration change - C
Application SAPPanorama Portal & Apps Certificate or Network error
Application SAPSAP Payroll - SpinifexITTechnical
Application SAPSAP Payroll - SpinifexITFunctional
Application SAPSAP Payroll - SpinifexITProcess
Application SAPSAP Payroll - SpinifexITMaster Data
Application SAPSAP Payroll - SpinifexITAccess issue
Application SAPSAP Payroll - SpinifexITConfiguration change - NC
Application SAPSAP Payroll - SpinifexITConfiguration change - C
Application SAPSAP Payroll - SpinifexITCertificate or Network error
Application SAPOpen TextTechnical
Application SAPOpen TextFunctional
Application SAPOpen TextProcess
Application SAPOpen TextMaster Data
Application SAPOpen TextAccess issue
Application SAPOpen TextConfiguration change - NC
Application SAPOpen TextConfiguration change - C
Application SAPOpen TextCertificate or Network error
Application SAPSAP SolManTechnical
Application SAPSAP SolManFunctional
Application SAPSAP SolManProcess
Application SAPSAP SolManMaster Data
Application SAPSAP SolManAccess issue
Application SAPSAP SolManConfiguration change - NC
Application SAPSAP SolManConfiguration change - C
Application SAPSAP SolManCertificate or Network error
Application SAPSAP IDMTechnical
Application SAPSAP IDMFunctional
Application SAPSAP IDMProcess
Application SAPSAP IDMMaster Data
Application SAPSAP IDMAccess issue
Application SAPSAP IDMConfiguration change - NC
Application SAPSAP IDMConfiguration change - C
Application SAPSAP IDMCertificate or Network error
Application SAPSAP PCBTechnical
Application SAPSAP PCBFunctional
Application SAPSAP PCBProcess
Application SAPSAP PCBMaster Data
Application SAPSAP PCBAccess issue
Application SAPSAP PCBConfiguration change - NC
Application SAPSAP PCBConfiguration change - C
Application SAPSAP PCBCertificate or Network error
Application SAPCRE [RE-FX]Technical
Application SAPCRE [RE-FX]Functional
Application SAPCRE [RE-FX]Process

Application SAPCRE [RE-FX]Master Data
Application SAPCRE [RE-FX]Access issue
Application SAPCRE [RE-FX]Configuration change - NC
Application SAPCRE [RE-FX]Configuration change - C
Application SAPCRE [RE-FX]Certificate or Network error
Application SAPCRE [RE-FX]Technical
Application SAPCRE [RE-FX]Functional
Application SAPCRE [RE-FX]Process
Application SAPCRE [RE-FX]Master Data
Application SAPCRE [RE-FX]Access issue
Application SAPCRE [RE-FX]Configuration change - NC
Application SAPCRE [RE-FX]Configuration change - C
Application SAPCRE [RE-FX]Certificate or Network error
Application SAPAriba ECCTechnical
Application SAPAriba ECCFunctional
Application SAPAriba ECCProcess
Application SAPAriba ECCMaster Data
Application SAPAriba ECCAccess issue
Application SAPAriba ECCConfiguration change - NC
Application SAPAriba ECCConfiguration change - C
Application SAPAriba ECCCertificate or Network error
Application SAPCloud ConnectorTechnical
Application SAPCloud ConnectorFunctional
Application SAPCloud ConnectorProcess
Application SAPCloud ConnectorMaster Data
Application SAPCloud ConnectorAccess issue
Application SAPCloud ConnectorConfiguration change - NC
Application SAPCloud ConnectorConfiguration change - C
Application SAPCloud ConnectorCertificate or Network error
Application SAPSAP ABAPTechnical
Application SAPSAP ABAPFunctional
Application SAPSAP ABAPProcess
Application SAPSAP ABAPMaster Data
Application SAPSAP ABAPAccess issue
Application SAPSAP ABAPConfiguration change - NC
Application SAPSAP ABAPConfiguration change - C
Application SAPSAP ABAPCertificate or Network error
Application SAPAmazon [OT, Tomcat, ICC]Technical
Application SAPAmazon [OT, Tomcat, ICC]Functional
Application SAPAmazon [OT, Tomcat, ICC]Process
Application SAPAmazon [OT, Tomcat, ICC]Master Data
Application SAPAmazon [OT, Tomcat, ICC]Access issue
Application SAPAmazon [OT, Tomcat, ICC]Configuration change - NC
Application SAPAmazon [OT, Tomcat, ICC]Configuration change - C
Application SAPAmazon [OT, Tomcat, ICC]Certificate or Network error

Application SAPTREXTechnical
Application SAPTREXFunctional
Application SAPTREXProcess
Application SAPTREXMaster Data
Application SAPTREXAccess issue
Application SAPTREXConfiguration change - NC
Application SAPTREXConfiguration change - C
Application SAPTREXCertificate or Network error
Application SAPPower BITechnical
Application SAPPower BIFunctional
Application SAPPower BIProcess
Application SAPPower BIMaster Data
Application SAPPower BIAccess issue
Application SAPPower BIConfiguration change - NC
Application SAPPower BIConfiguration change - C
Application SAPPower BICertificate or Network error
Application SAPSAP Fiori AppsTechnical
Application SAPSAP Fiori AppsFunctional
Application SAPSAP Fiori AppsProcess
Application SAPSAP Fiori AppsMaster Data
Application SAPSAP Fiori AppsAccess issue
Application SAPSAP Fiori AppsConfiguration change - NC
Application SAPSAP Fiori AppsConfiguration change - C
Application SAPSAP Fiori AppsCertificate or Network error
Application SAPSAP BasisTechnical
Application SAPSAP BasisFunctional
Application SAPSAP BasisProcess
Application SAPSAP BasisMaster Data
Application SAPSAP BasisAccess issue
Application SAPSAP BasisConfiguration change - NC
Application SAPSAP BasisConfiguration change - C
Application SAPSAP BasisCertificate or Network error
Applications Non-SAPPrimavera P6Technical
Applications Non-SAPPrimavera P6Functional
Applications Non-SAPPrimavera P6Process
Applications Non-SAPPrimavera P6Master Data
Applications Non-SAPPrimavera P6Access issue
Applications Non-SAPPrimavera P6Configuration change - NC
Applications Non-SAPPrimavera P6Configuration change - C
Applications Non-SAPPrimavera P6Certificate or Network error
Applications Non-SAPHard Dollar (HD)Technical
Applications Non-SAPHard Dollar (HD)Functional
Applications Non-SAPHard Dollar (HD)Process
Applications Non-SAPHard Dollar (HD)Master Data
Applications Non-SAPHard Dollar (HD)Access issue

Applications Non-SAPHard Dollar (HD)Configuration change - NC
Applications Non-SAPHard Dollar (HD)Configuration change - C
Applications Non-SAPHard Dollar (HD)Certificate or Network error
Applications Non-SAPIMS (ISMS)Technical
Applications Non-SAPIMS (ISMS)Functional
Applications Non-SAPIMS (ISMS)Process
Applications Non-SAPIMS (ISMS)Master Data
Applications Non-SAPIMS (ISMS)Access issue
Applications Non-SAPIMS (ISMS)Configuration change - NC
Applications Non-SAPIMS (ISMS)Configuration change - C
Applications Non-SAPIMS (ISMS)Certificate or Network error
Applications Non-SAPInnovations (Better Ways)Technical
Applications Non-SAPInnovations (Better Ways)Functional
Applications Non-SAPInnovations (Better Ways)Process
Applications Non-SAPInnovations (Better Ways)Master Data
Applications Non-SAPInnovations (Better Ways)Access issue
Applications Non-SAPInnovations (Better Ways)Configuration change - NC
Applications Non-SAPInnovations (Better Ways)Configuration change - C
Applications Non-SAPInnovations (Better Ways)Certificate or Network error
Applications Non-SAPLotus NotesTechnical
Applications Non-SAPLotus NotesFunctional
Applications Non-SAPLotus NotesProcess
Applications Non-SAPLotus NotesMaster Data
Applications Non-SAPLotus NotesAccess issue
Applications Non-SAPLotus NotesConfiguration change - NC
Applications Non-SAPLotus NotesConfiguration change - C
Applications Non-SAPLotus NotesCertificate or Network error
Applications Non-SAPCLICKTechnical
Applications Non-SAPCLICKFunctional
Applications Non-SAPCLICKProcess
Applications Non-SAPCLICKMaster Data
Applications Non-SAPCLICKAccess issue
Applications Non-SAPCLICKConfiguration change - NC
Applications Non-SAPCLICKConfiguration change - C
Applications Non-SAPCLICKCertificate or Network error
Applications Non-SAPNakisaTechnical
Applications Non-SAPNakisaFunctional
Applications Non-SAPNakisaProcess
Applications Non-SAPNakisaMaster Data
Applications Non-SAPNakisaAccess issue
Applications Non-SAPNakisaConfiguration change - NC
Applications Non-SAPNakisaConfiguration change - C
Applications Non-SAPNakisaCertificate or Network error
Applications Non-SAPBroadwayTechnical
Applications Non-SAPBroadwayFunctional

Applications Non-SAPBroadwayProcess
Applications Non-SAPBroadwayMaster Data
Applications Non-SAPBroadwayAccess issue
Applications Non-SAPBroadwayConfiguration change - NC
Applications Non-SAPBroadwayConfiguration change - C
Applications Non-SAPBroadwayCertificate or Network error
Applications Non-SAPSharePointTechnical
Applications Non-SAPSharePointFunctional
Applications Non-SAPSharePointProcess
Applications Non-SAPSharePointMaster Data
Applications Non-SAPSharePointAccess issue
Applications Non-SAPSharePointConfiguration change - NC
Applications Non-SAPSharePointConfiguration change - C
Applications Non-SAPSharePointCertificate or Network error
Applications Non-SAPWeb DevelopmentTechnical
Applications Non-SAPWeb DevelopmentFunctional
Applications Non-SAPWeb DevelopmentProcess
Applications Non-SAPWeb DevelopmentMaster Data
Applications Non-SAPWeb DevelopmentAccess issue
Applications Non-SAPWeb DevelopmentConfiguration change - NC
Applications Non-SAPWeb DevelopmentConfiguration change - C
Applications Non-SAPWeb DevelopmentCertificate or Network error
AribaAccount assignmentTechnical
AribaAccount assignmentFunctional
AribaAccount assignmentProcess
AribaAccount assignmentMaster Data
AribaAccount assignmentAccess issue
AribaAccount assignmentConfiguration change - NC
AribaAccount assignmentConfiguration change - C
AribaAccount assignmentCertificate or Network error
AribaUser errorTechnical
AribaUser errorFunctional
AribaUser errorProcess
AribaUser errorMaster Data
AribaUser errorAccess issue
AribaUser errorConfiguration change - NC
AribaUser errorConfiguration change - C
AribaUser errorCertificate or Network error
AribaTraining QueriesTechnical
AribaTraining QueriesFunctional
AribaTraining QueriesProcess
AribaTraining QueriesMaster Data
AribaTraining QueriesAccess issue
AribaTraining QueriesConfiguration change - NC
AribaTraining QueriesConfiguration change - C

AribaTraining QueriesCertificate or Network error
Ariba
DoA ChangeTechnical
Ariba
DoA ChangeFunctional
Ariba
DoA ChangeProcess
Ariba
DoA ChangeMaster Data
Ariba
DoA ChangeAccess issue
Ariba
DoA ChangeConfiguration change - NC
Ariba
DoA ChangeConfiguration change - C
Ariba
DoA ChangeCertificate or Network error
Ariba
Data mappingTechnical
Ariba
Data mappingFunctional
Ariba
Data mappingProcess
Ariba
Data mappingMaster Data
Ariba
Data mappingAccess issue
Ariba
Data mappingConfiguration change - NC
Ariba
Data mappingConfiguration change - C
Ariba
Data mappingCertificate or Network error
AribaDefectTechnical
AribaDefectFunctional
AribaDefectProcess
AribaDefectMaster Data
AribaDefectAccess issue
AribaDefectConfiguration change - NC
AribaDefectConfiguration change - C
AribaDefectCertificate or Network error
Ariba
User managementTechnical
Ariba
User managementFunctional
Ariba
User managementProcess
Ariba
User managementMaster Data
Ariba
User managementAccess issue
Ariba
User managementConfiguration change - NC
Ariba
User managementConfiguration change - C
Ariba
User managementCertificate or Network error
Aribamasterdata issueTechnical
Aribamasterdata issueFunctional
Aribamasterdata issueProcess
Aribamasterdata issueMaster Data
Aribamasterdata issueAccess issue
Aribamasterdata issueConfiguration change - NC
Aribamasterdata issueConfiguration change - C
Aribamasterdata issueCertificate or Network error
AribaSupplier IssueTechnical
AribaSupplier IssueFunctional
AribaSupplier IssueProcess
AribaSupplier IssueMaster Data

AribaSupplier IssueAccess issue
AribaSupplier IssueConfiguration change - NC
AribaSupplier IssueConfiguration change - C
AribaSupplier IssueCertificate or Network error
AribaSupplier Enablement/Supplier IssueTechnical
AribaSupplier Enablement/Supplier IssueFunctional
AribaSupplier Enablement/Supplier IssueProcess
AribaSupplier Enablement/Supplier IssueMaster Data
AribaSupplier Enablement/Supplier IssueAccess issue
AribaSupplier Enablement/Supplier IssueConfiguration change - NC
AribaSupplier Enablement/Supplier IssueConfiguration change - C
AribaSupplier Enablement/Supplier IssueCertificate or Network error
AribaSupplier EnablementTechnical
AribaSupplier EnablementFunctional
AribaSupplier EnablementProcess
AribaSupplier EnablementMaster Data
AribaSupplier EnablementAccess issue
AribaSupplier EnablementConfiguration change - NC
AribaSupplier EnablementConfiguration change - C
AribaSupplier EnablementCertificate or Network error
AribaUser management/DoA ChangeTechnical
AribaUser management/DoA ChangeFunctional
AribaUser management/DoA ChangeProcess
AribaUser management/DoA ChangeMaster Data
AribaUser management/DoA ChangeAccess issue
AribaUser management/DoA ChangeConfiguration change - NC
AribaUser management/DoA ChangeConfiguration change - C
AribaUser management/DoA ChangeCertificate or Network error
AribaUser error/Training QueriesTechnical
AribaUser error/Training QueriesFunctional
AribaUser error/Training QueriesProcess
AribaUser error/Training QueriesMaster Data
AribaUser error/Training QueriesAccess issue
AribaUser error/Training QueriesConfiguration change - NC
AribaUser error/Training QueriesConfiguration change - C
AribaUser error/Training QueriesCertificate or Network error
AribaAccount assignment/masterdata issueTechnical
AribaAccount assignment/masterdata issueFunctional
AribaAccount assignment/masterdata issueProcess
AribaAccount assignment/masterdata issueMaster Data
AribaAccount assignment/masterdata issueAccess issue
AribaAccount assignment/masterdata issueConfiguration change - NC
AribaAccount assignment/masterdata issueConfiguration change - C
AribaAccount assignment/masterdata issueCertificate or Network error
AribaData mapping (Ariba)Technical

AribaData mapping (Ariba)Functional
AribaData mapping (Ariba)Process
AribaData mapping (Ariba)Master Data
AribaData mapping (Ariba)Access issue
AribaData mapping (Ariba)Configuration change - NC
AribaData mapping (Ariba)Configuration change - C
AribaData mapping (Ariba)Certificate or Network error
Business Support HVS - DASHMaster DataTechnical
Business Support HVS - DASHMaster DataFunctional
Business Support HVS - DASHMaster DataProcess
Business Support HVS - DASHMaster DataMaster Data
Business Support HVS - DASHMaster DataAccess issue
Business Support HVS - DASHMaster DataConfiguration change - NC
Business Support HVS - DASHMaster DataConfiguration change - C
Business Support HVS - DASHMaster DataCertificate or Network error
Business Support HVS - DASHSYCLOTechnical
Business Support HVS - DASHSYCLOFunctional
Business Support HVS - DASHSYCLOProcess
Business Support HVS - DASHSYCLOMaster Data
Business Support HVS - DASHSYCLOAccess issue
Business Support HVS - DASHSYCLOConfiguration change - NC
Business Support HVS - DASHSYCLOConfiguration change - C
Business Support HVS - DASHSYCLOCertificate or Network error
Business Support HVS - DASHCLICKTechnical
Business Support HVS - DASHCLICKFunctional
Business Support HVS - DASHCLICKProcess
Business Support HVS - DASHCLICKMaster Data
Business Support HVS - DASHCLICKAccess issue
Business Support HVS - DASHCLICKConfiguration change - NC
Business Support HVS - DASHCLICKConfiguration change - C
Business Support HVS - DASHCLICKCertificate or Network error
Business Support HVS - DASHMOBILITYTechnical
Business Support HVS - DASHMOBILITYFunctional
Business Support HVS - DASHMOBILITYProcess
Business Support HVS - DASHMOBILITYMaster Data
Business Support HVS - DASHMOBILITYAccess issue
Business Support HVS - DASHMOBILITYConfiguration change - NC
Business Support HVS - DASHMOBILITYConfiguration change - C
Business Support HVS - DASHMOBILITYCertificate or Network error
Business Support HVS - DASHCRMTechnical
Business Support HVS - DASHCRMFunctional
Business Support HVS - DASHCRMProcess
Business Support HVS - DASHCRMMaster Data
Business Support HVS - DASHCRMAccess issue
Business Support HVS - DASHCRMConfiguration change - NC

Business Support HVS - DASHCRMConfiguration change - C
Business Support HVS - DASHCRMCertificate or Network error
Business Support HVS - DASHCTCTechnical
Business Support HVS - DASHCTCFunctional
Business Support HVS - DASHCTCProcess
Business Support HVS - DASHCTCMaster Data
Business Support HVS - DASHCTCAccess issue
Business Support HVS - DASHCTCConfiguration change - NC
Business Support HVS - DASHCTCConfiguration change - C
Business Support HVS - DASHCTCCertificate or Network error
Business Support HVS - DASHPTPTechnical
Business Support HVS - DASHPTPFunctional
Business Support HVS - DASHPTPProcess
Business Support HVS - DASHPTPMaster Data
Business Support HVS - DASHPTPAccess issue
Business Support HVS - DASHPTPConfiguration change - NC
Business Support HVS - DASHPTPConfiguration change - C
Business Support HVS - DASHPTPCertificate or Network error
Work ManagerSAP Work Manager – MobilityTechnical
Work ManagerSAP Work Manager – MobilityFunctional
Work ManagerSAP Work Manager – MobilityProcess
Work ManagerSAP Work Manager – MobilityMaster Data
Work ManagerSAP Work Manager – MobilityAccess issue
Work ManagerSAP Work Manager – MobilityConfiguration change - NC
Work ManagerSAP Work Manager – MobilityConfiguration change - C
Work ManagerSAP Work Manager – MobilityCertificate or Network error
Work ManagerWork OrdersTechnical
Work ManagerWork OrdersFunctional
Work ManagerWork OrdersProcess
Work ManagerWork OrdersMaster Data
Work ManagerWork OrdersAccess issue
Work ManagerWork OrdersConfiguration change - NC
Work ManagerWork OrdersConfiguration change - C
Work ManagerWork OrdersCertificate or Network error
DatacenterDatacenter - USAC issue
DatacenterDatacenter - USPower Outage
DatacenterOrbit Datacenter-NZAC issue
DatacenterDatacenter - USIssue
DatacenterOrbit Datacenter-NZPower Outage
DatacenterDatacenter - USUPS issue
DatacenterOrbit Datacenter-NZIssue
DatacenterOrbit Datacenter-NZUPS issue
DecommisionDevicesTicket
Forecasted SIBSite ProvisioningMega
Forecasted SIBSite ProvisioningSmall

Forecasted SIBSite TransferSmall
Forecasted SIBSite ProvisioningHQ
Forecasted SIBSite TransferMedium
Forecasted SIBSite TransferCampus
Forecasted SIBSite TransferLarge
Forecasted SIBSite TransferHQ
Forecasted SIBSite TransferMega
Forecasted SIBSite ModifyMedium
Forecasted SIBSite ModifySmall
Forecasted SIBSite ModifyCampus
Forecasted SIBSite ModifyLarge
Forecasted SIBSite ModifyMega
Forecasted SIBCloud WifiSmall
Forecasted SIBCloud WifiLarge
Forecasted SIBSite ModifyHQ
Forecasted SIBCloud WifiMega
Forecasted SIBCloud WifiMedium
Forecasted SIBSite De-provisionSmall
Forecasted SIBCloud WifiCampus
Forecasted SIBSite De-provisionLarge
Forecasted SIBCloud WifiHQ
Forecasted SIBSite De-provisionMega
Forecasted SIBSite De-provisionMedium
Forecasted SIBSite De-provisionCampus
Forecasted SIBSite De-provisionHQ
Forecasted SIBSite ProvisioningLarge
Forecasted SIBSite ProvisioningCampus
Forecasted SIBSite ProvisioningMedium
GCC OpsRemedyAccess-issue
GCC OpsRemedyUser-Addition
GCC OpsRemedyLicense-Modification
GCC OpsRemedyUser-Modification
GCC OpsRemedyUser-Account-lockout
GCC OpsRemedyUser-Deletion
GCC OpsRemedyUser-Password Reset
GCC OpsReportOthers
Hybrid CloudServerDNS
Hybrid CloudServerCPU utilization
Hybrid CloudServerLogin Problem
Hybrid CloudServerService down
Hybrid CloudServerRoaming profile error
Hybrid CloudICA clientInstallation Corrupt
Hybrid CloudServerDFS issues
Hybrid CloudServerDomain Controller
Hybrid CloudServerDHCP

Hybrid CloudServerDisk space issue
Hybrid CloudServerDown
Hybrid CloudServerFile Access Issue
Hybrid CloudServerMemory
Hybrid CloudICA clientUnable to open the published application
Live WorkspaceDesktopCDROM/RW Damaged/Fault
Live WorkspaceDesktopPort Issue
Live WorkspaceDesktopCPU Fan
Live WorkspaceDesktopHDD
Live WorkspaceDesktopDamaged
Live WorkspaceDesktopRAM / Memory issue
Live WorkspaceDesktopMotherboard
Live WorkspaceDesktopPolicies issues
Live WorkspaceDesktopPower Button
Live WorkspaceDesktopSMPS issue
Live WorkspaceDesktop De-Provisioning
Live WorkspaceDesktopProvisioning
Live WorkspaceDesktopKeyboard-Damaged / faulty
Live WorkspaceDesktopMouse- Damaged / faulty
Live WorkspaceDesktopMonitor- Multiple screen issues
Live WorkspaceDesktopMonitor- Damaged / Faulty
Live WorkspaceDesktopLAN not working
Live WorkspaceDesktopOnedrive issue
Live WorkspaceDesktopOther
Live WorkspaceFax Machine Damaged / Faulty
Live WorkspaceFax Machine Line fault
Live WorkspaceFax Machine Unable to receive/send fax
Live WorkspaceFax Machine Other
Live WorkspacePrinterAdd/Configure/Install
Live WorkspacePrinterDamage/Faulty
Live WorkspacePrinterPaper Jam
Live WorkspacePrinterScanning issues
Live WorkspacePrinterPrinter Driver Corrupt
Live WorkspacePrinterPrinter Settings
Live WorkspacePrinterRelocate/Change/Move
Live WorkspacePrinterUnable to print
Live WorkspacePrinterCard Reset
Live WorkspacePrinterOther
Live WorkspaceLaptopBattery
Live WorkspaceLaptopCDROM/RW Damaged/Fault
Live WorkspaceLaptopDamaged / faulty
Live WorkspaceLaptopDocking Station
Live WorkspaceLaptopHDD
Live WorkspaceLaptopLost
Live WorkspaceLaptopRAM / Memory

Live WorkspaceLaptopPower Adapter Damaged/Fault
Live WorkspaceLaptop De-Provisioning
Live WorkspaceLaptopProvisioning
Live WorkspaceLaptopMonitor- Multiple screen issues
Live WorkspaceLaptopMonitor- Damaged / Faulty
Live WorkspaceLaptopLAN not working
Live WorkspaceLaptopWiFi Not Working
Live WorkspaceLaptopOther
Live WorkspaceSurface ProDocking Station
Live WorkspaceSurface ProDamaged
Live WorkspaceSurface ProBattery issues
Live WorkspaceSurface ProSlowness
Live WorkspaceSurface ProPort replicators
Live WorkspaceSurface ProHDD
Live WorkspaceSurface ProScreen issues
Live WorkspaceSurface ProFirmware issues
Live WorkspaceSurface ProMonitor- Multiple screen issues
Live WorkspaceSurface ProMonitor- Damaged / Faulty
Live WorkspaceSurface ProOther
Live WorkspaceMicrosoft ExcelAddin Issues
Live WorkspaceMicrosoft ExcelFunctionality Error
Live WorkspaceMicrosoft ExcelHung
Live WorkspaceMicrosoft ExcelMacro / Forms issue
Live WorkspaceMicrosoft ExcelOther
Live WorkspaceSCCMNew (Non- Packaged)
Live WorkspaceSCCMNew (Packaged)
Live WorkspaceSCCMClient Issues
Live WorkspaceSCCMServer issues
Live WorkspaceSCCMother
Live WorkspaceOSBlue Screen
Live WorkspaceOSCrashing
Live WorkspaceOSProviding Permanent Admin rights
Live WorkspaceOSSlow Performance
Live WorkspaceOSNetwork Drive Issues
Live WorkspaceOSDriver Corruption Issue
Live WorkspaceOSHung
Live WorkspaceOSInternet Explorer Issue
Live WorkspaceOSLogin issues
Live WorkspaceOSSystem Time and Date sync
Live WorkspaceOSBooting issue
Live WorkspaceOSWallpaper/ Background issue
Live WorkspaceOSUser Account locked out
Live WorkspaceOSShared Folder Access Denied
Live WorkspaceOSother
Live WorkspaceProjectorConfiguration Issues

Live WorkspaceProjectorDamaged / faulty
Live WorkspaceProjectorother
Live WorkspaceScannerConfiguration Issues
Live WorkspaceScannerDamaged / faulty
Live WorkspaceScannerother
Live WorkspaceDeskphoneDamaged / faulty
Live WorkspaceDeskphoneHeadset fault
Live WorkspaceDeskphoneInstallation
Live WorkspaceDeskphoneLine fault
Live WorkspaceDeskphoneName change
Live WorkspaceDeskphoneNetwork Port
Live WorkspaceDeskphoneVoicemail Reset
Live WorkspaceDeskphoneReplace
Live WorkspaceDeskphoneUnable to make/receive phone calls
Live WorkspaceDeskphoneother
Live WorkspaceMobile PhoneNew setup
Live WorkspaceMobile Phonecontact sync
Live WorkspaceMobile Phonereset device
Live WorkspaceMobile Phoneconfigure email
Live WorkspaceMobile Phoneother
Live WorkspaceData cardApplication Error
Live WorkspaceData cardConfiguration Issues
Live WorkspaceData cardConnection Error
Live WorkspaceData cardother
Live WorkspaceApplications New Installation
Live WorkspaceApplications Citrix Application issues
Live WorkspaceApplicationsThird Party application related issues
Live WorkspaceApplicationsIncompatible Application
Live WorkspaceApplicationsJava Issues
Live WorkspaceApplicationsSilverlight issues
Live WorkspaceApplicationsSkype for Business Issues
Live WorkspaceApplicationsFlash issues
Live WorkspaceApplicationsAdobeAcrobat issues
Live WorkspaceApplicationsOne Drive Sync issues
Live WorkspaceApplicationsSAP issues
Live WorkspaceApplicationsAutocad issues
Live WorkspaceApplicationsSlow Performance
Live WorkspaceApplications Adobe Indesign issues
Live WorkspaceApplications Adobe Creative Cloud issues
Live WorkspaceApplications Adobe Photoshop
Live WorkspaceApplicationsAcrobat Reader
Live WorkspaceApplicationsVPN related issue
Live WorkspaceApplications Visio issues
Live WorkspaceApplications Project issues

Live WorkspaceApplications other
Live Workspaceotherother
Mobile PhonesAccount EnquiryGeneral Enquiry
Mobile PhonesHandsetDamaged / faulty
Mobile PhonesHandsetLost / stolen
Mobile PhonesHandsetMemory Card Issue
Mobile PhonesHandsetNew Request
Mobile PhonesHandsetTermination
Mobile PhonesSIM CardDamaged / faulty
Mobile PhonesSIM CardNetwork Coverage
NetworkConnectivityWLAN Switching
NetworkConnectivityCable
NetworkConnectivityFirewall Port
NetworkConnectivityPort problem
NetworkConnectivitySpeed Settings Mismatch
NetworkConnectivityDuplicate IP
NetworkConnectivityIP Address Not Coming
NetworkSwitchesOthers
NetworkSwitchesVLAN configuration Problem
NetworkWireless NetworkWireless Network access issues
NetworkRouterHigh Memory utilization Problem
NetworkRouterAuthentication Problem
NetworkRouterHigh CPU utilization Problem
NetworkRouterInterface Utilization Problem
NetworkRouterRouting Protocol Problem
NetworkRouterCRC Error in Interface
NetworkRouterInterface Up / Down
NetworkRouterPacket Drop
NetworkRoutersConfiguration Changes
NetworkSwitchesConfiguration Changes
NetworkSwitchesVTP Problem
NetworkSwitchesSTP Problem
NetworkSwitchesinterface up /down
NetworkRoutersOthers
NetworkSwitchesConfiguration Error
Non-Forecasted SIBSite ProvisioningSmall
Non-Forecasted SIBSite ProvisioningLarge
Non-Forecasted SIBSite ProvisioningMega
Non-Forecasted SIBSite ProvisioningMedium
Non-Forecasted SIBSite TransferSmall
Non-Forecasted SIBSite ProvisioningCampus
Non-Forecasted SIBSite TransferLarge
Non-Forecasted SIBSite ProvisioningHQ
Non-Forecasted SIBSite TransferMega
Non-Forecasted SIBSite TransferMedium

Non-Forecasted SIBSite ModifySmall
Non-Forecasted SIBSite TransferCampus
Non-Forecasted SIBSite ModifyLarge
Non-Forecasted SIBSite TransferHQ
Non-Forecasted SIBSite ModifyMega
Non-Forecasted SIBSite ModifyMedium
Non-Forecasted SIBCloud WifiSmall
Non-Forecasted SIBSite ModifyCampus
Non-Forecasted SIBCloud WifiLarge
Non-Forecasted SIBSite ModifyHQ
Non-Forecasted SIBCloud WifiMega
Non-Forecasted SIBCloud WifiMedium
Non-Forecasted SIBSite De-provisionSmall
Non-Forecasted SIBCloud WifiCampus
Non-Forecasted SIBSite De-provisionLarge
Non-Forecasted SIBCloud WifiHQ
Non-Forecasted SIBSite De-provisionMega
Non-Forecasted SIBSite De-provisionMedium
Non-Forecasted SIBSite De-provisionCampus
Non-Forecasted SIBSite De-provisionHQ
O365GoCAT User Request/IncidentOthers
O365ExchangeCPU utilization
O365ExchangeMailbox Access Rights
O365Request through MailCreate Ticket
O365ExchangeExchange server down
O365ExchangeOutlook Web Access
O365ServerService Down
O365ExchangeNew email creation
O365ExchangeDisk space issue
O365ExchangeMemory
O365ExchangeConnectivity issue
O365ExchangeMailbox Size
ProcurementSoftware Delivery Status
ProcurementSoftware Installation Status
ProcurementSoftware License Status
ProcurementSoftware Transfer of License
Router/SwitchBGP trapSmall
Router/SwitchBGP trapMedium
Router/SwitchBGP trapCampus
Router/SwitchBGP trapLarge
Router/SwitchBGP trapCampus +
Router/SwitchBGP trapMega
Router/SwitchBGP trapHQ
Router/SwitchBGP trapMega +
Router/SwitchEnvironmentMedium

Router/SwitchEnvironmentSmall
Router/SwitchEnvironmentCampus
Router/SwitchEnvironmentLarge
Router/SwitchEnvironmentCampus +
Router/SwitchEnvironmentMega
Router/SwitchEnvironmentHQ
Router/SwitchEnvironmentMega +
Router/SwitchAvailabilityMedium
Router/SwitchAvailabilitySmall
Router/SwitchAvailabilityCampus
Router/SwitchAvailabilityLarge
Router/SwitchAvailabilityCampus +
Router/SwitchAvailabilityMega
Router/SwitchAvailabilityHQ
Router/SwitchAvailabilityMega +
Router/SwitchDual Power module monitoringMedium
Router/SwitchDual Power module monitoringSmall
Router/SwitchDual Power module monitoringCampus
Router/SwitchDual Power module monitoringLarge
Router/SwitchDual Power module monitoringMega
Router/SwitchDual Power module monitoringMega +
Router/SwitchLinkSmall
Router/SwitchLinkLarge
Router/SwitchLinkMega
Router/SwitchLinkMega +
Router/SwitchHSRP status or failover monitoringSmall
Router/SwitchDual Power module monitoringCampus +
Router/SwitchHSRP status or failover monitoringLarge
Router/SwitchDual Power module monitoringHQ
Router/SwitchHSRP status or failover monitoringMega
Router/SwitchLinkMedium
Router/SwitchHSRP status or failover monitoringMega +
Router/SwitchLinkCampus
Router/SwitchOSPF eventSmall
Router/SwitchLinkCampus +
Router/SwitchOSPF eventLarge
Router/SwitchLinkHQ
Router/SwitchOSPF eventMega
Router/SwitchHSRP status or failover monitoringMedium
Router/SwitchOSPF eventMega +
Router/SwitchHSRP status or failover monitoringCampus
Router/SwitchStack Swicth port monitoringSmall
Router/SwitchHSRP status or failover monitoringCampus +
Router/SwitchStack Swicth port monitoringLarge
Router/SwitchHSRP status or failover monitoringHQ

Router/SwitchStack Swicth port monitoringMega
Router/SwitchOSPF eventMedium
Router/SwitchOSPF eventCampus
Router/SwitchStack Swicth port monitoringMega +
Router/SwitchOSPF eventCampus +
Router/SwitchTunnel MonitoringSmall
Router/SwitchOSPF eventHQ
Router/SwitchTunnel MonitoringLarge
Router/SwitchStack Swicth port monitoringMedium
Router/SwitchTunnel MonitoringMega
Router/SwitchStack Swicth port monitoringCampus
Router/SwitchTunnel MonitoringMega +
Router/SwitchStack Swicth port monitoringCampus +
Router/SwitchManagementSmall
Router/SwitchStack Swicth port monitoringHQ
Router/SwitchManagementLarge
Router/SwitchTunnel MonitoringMedium
Router/SwitchManagementMega
Router/SwitchTunnel MonitoringCampus
Router/SwitchManagementMega +
Router/SwitchTunnel MonitoringCampus +
Router/SwitchInterface StatusSmall
Router/SwitchTunnel MonitoringHQ
Router/SwitchInterface StatusLarge
Router/SwitchManagementMedium
Router/SwitchInterface StatusMega
Router/SwitchManagementCampus
Router/SwitchInterface StatusMega +
Router/SwitchManagementCampus +
Router/SwitchCPU UtilizationSmall
Router/SwitchManagementHQ
Router/SwitchCPU UtilizationLarge
Router/SwitchInterface StatusMedium
Router/SwitchCPU UtilizationMega
Router/SwitchInterface StatusCampus
Router/SwitchCPU UtilizationMega +
Router/SwitchInterface StatusCampus +
Router/SwitchDisk SpaceSmall
Router/SwitchInterface StatusHQ
Router/SwitchDisk SpaceLarge
Router/SwitchCPU UtilizationMedium
Router/SwitchDisk SpaceMega
Router/SwitchCPU UtilizationCampus
Router/SwitchDisk SpaceMega +
Router/SwitchCPU UtilizationCampus +

Router/SwitchPacket DropsSmall
Router/SwitchCPU UtilizationHQ
Router/SwitchPacket DropsLarge
Router/SwitchDisk SpaceMedium
Router/SwitchPacket DropsMega
Router/SwitchDisk SpaceCampus
Router/SwitchPacket DropsMega +
Router/SwitchDisk SpaceCampus +
Router/SwitchInterface Errors - In & OutSmall
Router/SwitchDisk SpaceHQ
Router/SwitchInterface Errors - In & OutLarge
Router/SwitchPacket DropsMedium
Router/SwitchInterface Errors - In & OutMega
Router/SwitchPacket DropsCampus
Router/SwitchInterface Errors - In & OutMega +
Router/SwitchPacket DropsCampus +
Router/SwitchBandwidth UtilizationSmall
Router/SwitchPacket DropsHQ
Router/SwitchBandwidth UtilizationLarge
Router/SwitchInterface Errors - In & OutMedium
Router/SwitchBandwidth UtilizationMega
Router/SwitchInterface Errors - In & OutCampus
Router/SwitchBandwidth UtilizationMega +
Router/SwitchInterface Errors - In & OutCampus +
Router/SwitchMemory UtilizationSmall
Router/SwitchInterface Errors - In & OutHQ
Router/SwitchMemory UtilizationLarge
Router/SwitchBandwidth UtilizationMedium
Router/SwitchMemory UtilizationMega
Router/SwitchBandwidth UtilizationCampus
Router/SwitchMemory UtilizationMega +
Router/SwitchBandwidth UtilizationCampus +
Router/SwitchLatency on Link - MPLSSmall
Router/SwitchBandwidth UtilizationHQ
Router/SwitchLatency on Link - MPLSLarge
Router/SwitchMemory UtilizationMedium
Router/SwitchLatency on Link - MPLSMega
Router/SwitchMemory UtilizationCampus
Router/SwitchLatency on Link - MPLSMega +
Router/SwitchMemory UtilizationCampus +
Router/SwitchIP SLA trapSmall
Router/SwitchMemory UtilizationHQ
Router/SwitchIP SLA trapLarge
Router/SwitchLatency on Link - MPLSMedium
Router/SwitchIP SLA trapMega

Router/SwitchLatency on Link - MPLSCampus
Router/SwitchIP SLA trapMega +
Router/SwitchLatency on Link - MPLSCampus +
Router/SwitchLatency on Link - MPLSHQ
Router/SwitchIP SLA trapMedium
Router/SwitchIP SLA trapCampus
Router/SwitchIP SLA trapCampus +
Router/SwitchIP SLA trapHQ
Router/SwitchOthersOthers
Router/SwitchBGP trapOthers
Router/SwitchCPU UtilizationOthers
Router/SwitchTunnel MonitoringOthers
Router/SwitchBandwidth UtilizationOthers
Router/SwitchDisk SpaceOthers
Router/SwitchDual Power module monitoringOthers
Router/SwitchIP SLA trapOthers
Router/SwitchInterface Errors - In & OutOthers
Router/SwitchInterface StatusOthers
Router/SwitchManagementOthers
Router/SwitchOSPF eventOthers
Router/SwitchPacket DropsOthers
Router/SwitchHSRP status or failover monitoringOthers
Router/SwitchAvailabilityOthers
Router/SwitchLatency on Link - MPLSOthers
Router/SwitchStack Swicth port monitoringOthers
Router/SwitchEnvironmentOthers
Router/SwitchLinkOthers
Router/SwitchMemory UtilizationOthers
SecurityAntivirusAV Defination Update
SecurityAntivirusBackup media faliure
SecurityAntivirusClient server communication problem
SecurityAntivirusAV server login problem
SecurityAntivirusInstall/Uninstall Request
SecurityAntivirusClient install/Uninstall request
SecurityAntivirusOthers
SecurityAntivirusServer issues
SecurityAntivirusInternet Connectivity -Live server
SecurityProxyNew server Hosting
SecurityIPS/IDSTechnical
SecurityProxylicense Upgradation
SecurityProxyNew Website accesss
SecurityProxyWebsite Blocked
SecurityProxyProxy server issue
SecurityProxyWebsite Blacklist
SecuritySSL VPNAccess Modification

SecuritySSL VPNNew Access
SecurityProxyWebsite Whitelist
SecuritySSL VPNVPN Client Problem
SecuritySSL VPNCertificate error
SecuritySSL VPNUser addition
SecuritySSL VPNVPN server Issue
SecurityAntivirusUpdate Problem
SecurityAntivirusServer install/Uninstall request
SecurityAntivirusVirus Alert
SecurityAntivirusServer role change
SecurityAntivirusVirus scan
SecurityAntivirusUser administration
SecurityFirewallBackup/Restore
SecurityFirewallConfiguration problem
SecurityAntivirusVirus Outbreak
SecurityFirewallDNS Problem
SecurityFirewallAccess Requirment
SecurityFirewallDeleting VPN connection
SecurityFirewallBlocked
SecurityFirewallConnectivity Issues
SecurityFirewallFirewall Login Problem
SecurityFirewallData
SecurityFirewallHDD Space
SecurityFirewallDown
SecurityFirewallHigh CPU Utlization
SecurityFirewallFunctional
SecurityFirewallIn terface Up/Down
SecurityFirewallHardware/Software Issue
SecurityFirewallHigh Memory Utilization
SecurityFirewallLog Problem
SecurityFirewallNAT Problem
SecurityFirewallLink Up/Down
SecurityFirewallOthers
SecurityFirewallMgmt Server Issue
SecurityFirewallProcess
SecurityFirewallNew VPN connection
SecurityFirewallRule Addition
SecurityFirewallPerformance Issue
SecurityFirewallRule Modification
SecurityFirewallQuery
SecurityFirewallTechnical
SecurityFirewallUser administration
SecurityFirewallRule Deletion
SecurityFirewallSite-Site VPN connectivity Issue
SecurityIPS/IDSData

SecurityFirewallTraffic Blocked
SecurityIPS/IDSOthers
SecurityFirewallVPN Client Problem
SecurityIPS/IDSQuery
SecurityIPS/IDSFunctional
SecurityProxyCertificate error
SecurityIPS/IDSProcess
SecurityDLPApplication Error
SecurityDLPDLP incident
SecurityDLPInstallation issue
SecurityGoCAT User Request/IncidentOthers
SecurityMcAfeeVirus Detected
SecurityMcAfeeApplication Error
SecurityMcAfeeInstallation issue
SIBProvisioningNew Site
SIBProvisioningTransfer Site
SIBProvisioningCloud Wi-Fi
SIBProvisioningModify Site
SIBDe-provisioningDe-provision Site
User Access ManagementActive DirectoryApplication managed group access
User Access ManagementActive DirectoryGeneric ID Creation
User Access ManagementActive DirectoryCitrix group Access
User Access ManagementActive DirectoryNetwork ID Termination
User Access ManagementActive DirectoryNetwork ID Setup
User Access ManagementActive DirectoryShare Drive Acces
User Access ManagementActive DirectoryOthers
User Access ManagementActive DirectoryUser Data Retention
User Access ManagementActive DirectorySecurity Group Access
User Access ManagementActive DirectoryUser Rename
User Access ManagementActive DirectorySystem ID Creation
User Access ManagementApplicationAWMS
User Access ManagementActive DirectoryUser Location Change
User Access ManagementActive DirectoryUser profile modification
User Access ManagementApplicationTPM Access
User Access ManagementExchange ServerDL Access Rights
User Access ManagementExchange ServerDL owner modification
User Access ManagementExchange ServerDL Rename
User Access ManagementExchange ServerMailbox Rename
User Access ManagementExchange ServerDistribution List creation
User Access ManagementExchange ServerMailbox Creation
User Access ManagementExchange ServerUser Mailbox retention
User Access ManagementGoCAT User Request/IncidentOthers
User Access ManagementSAPRole Assignment
User Access ManagementExchange ServerUser contact Creation
User Access ManagementActive DirectoryIMS Application Access

User Access ManagementExchange ServerCustom Attribute Update
User Access ManagementActive DirectoryExtension Attribute Update
User Access ManagementExchange ServerShared Mailbox Creation
User Access ManagementExchange ServerMeeting Room Creation
User Access ManagementOffice 365License Upgradation
User Access ManagementActive DirectoryUser ID Deletion
User Access ManagementActive DirectoryUser ID Disable
User Access ManagementActive DirectorySecurity Group Creation
User Access ManagementExchange ServerUser Hide From GAL
User Access ManagementExchange ServerSecondary SMTP addition
User Access ManagementOffice 365Mailbox License Provision
User Access ManagementExchange ServerSkype for Business Access
User Access ManagementActive DirectoryShared Folder Access
User Access ManagementActive DirectoryShared Folder Owner Modification
User Access ManagementOffice 365Migration
User Access ManagementExchange ServerDistribution List Deletion
User Access ManagementExchange ServerShared Mailbox Deletion
User Access ManagementOffice 365User Mailbox Access
User Access ManagementOffice 365Shared Mailbox Access
User Access ManagementExchange ServerOthers
User Access ManagementApplicationOthers
User Access ManagementOffice 365Others
NetworkWAN LinkDown
DatacenterEquinix SY3 Datacenter-AUAC issue
DatacenterEquinix SY3 Datacenter-AUPower Outage
DatacenterEquinix SY3 Datacenter-AUIssue
DatacenterEquinix SY3 Datacenter-AUUPS issue
DatacenterEquinix SY4 Datacenter-AUAC issue
DatacenterEquinix SY4 Datacenter-AUPower Outage
DatacenterEquinix SY4 Datacenter-AUIssue
DatacenterEquinix SY4 Datacenter-AUUPS issue
DatabaseMS SQLCluster failover
Hybrid CloudServerHardware issue
WindowsLogical DiskLogical Disk Free space
WindowsMemoryMemory usage
WindowsCPUTotal Processor Utilization
NetworkRouterHardware issue
NetworkRouterConfiguration error
NetworkSwitchesHardware issue
NetworkWAN LinkPerformance Issue
Hybrid CloudServerInstallation
Hybrid CloudBackupDisk space
Hybrid CloudBackupRestore
Hybrid CloudBackupCommunication issue
Hybrid CloudBackupServer down

Hybrid CloudBackupSpace issue
Hybrid CloudBackupVSS Error
Hybrid CloudBackupBackup agent down
Hybrid CloudBackupTape media error
Hybrid CloudBackupHardware issue
SCP PortalPanorama Analytics FuntionalityData Mapping issue existing
SCP PortalPanorama Analytics FuntionalityData Mapping issues from Transition or project change
SCP PortalPanorama Analytics FuntionalityData Mapping issues from BAU activity
SCP PortalPanorama Analytics FuntionalityData Mapping new requirement
SCP PortalPanorama Analytics FuntionalityAnalytics config issues existing
SCP PortalPanorama Analytics FuntionalityAnalytics config issues Transition or project change
SCP PortalPanorama Analytics FuntionalityAnalytics config issues from BAU activites
SCP PortalPanorama Analytics FuntionalityAnalytics config new requirement
SCP PortalPanorama Analytics FuntionalityUI5 Error existing
SCP PortalPanorama Analytics FuntionalityUI5 new requirement
SCP PortalPanorama Analytics FuntionalityUI5 issue Transition or project change
SCP PortalPanorama Analytics FuntionalityUI5 Development Issue
SCP PortalPanorama Analytics FuntionalityPortal setting existing error
SCP PortalPanorama Analytics FuntionalityPortal setting New requirement
SCP PortalPanorama Analytics FuntionalityHANA Query setting existing error
SCP PortalPanorama Analytics FuntionalityHANA Query setting New requirement
SCP PortalPanorama Analytics FuntionalityHANA Data Model setting existing error
SCP PortalPanorama Analytics FuntionalityHANA Data Model setting New requirement
SCP PortalPanorama Analytics FuntionalityHANA User set up
SCP PortalPanorama Analytics FuntionalityBODS Nightly load issue
SCP PortalPanorama Analytics FuntionalityBODS Intraday issue
SCP PortalPanorama Analytics FuntionalityMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Analytics FuntionalityUser Access - New user
SCP PortalPanorama Analytics FuntionalityUser Access - Issue
SCP PortalPanorama Analytics FuntionalityUser assistance
SCP PortalPanorama Analytics FuntionalityStandard Functionality
SCP PortalPanorama Analytics FuntionalityOther
SCP PortalPanorama Analytics ReconcialtionData Mapping issue existing
SCP PortalPanorama Analytics ReconcialtionData Mapping issues from Transition or project change
SCP PortalPanorama Analytics ReconcialtionData Mapping issues from BAU activity
SCP PortalPanorama Analytics ReconcialtionData Mapping new requirement
SCP PortalPanorama Analytics ReconcialtionAnalytics config issues existing
SCP PortalPanorama Analytics ReconcialtionAnalytics config issues Transition or project change
SCP PortalPanorama Analytics ReconcialtionAnalytics config issues from BAU activites
SCP PortalPanorama Analytics ReconcialtionAnalytics config new requirement
SCP PortalPanorama Analytics ReconcialtionUI5 Error existing
SCP PortalPanorama Analytics ReconcialtionUI5 new requirement
SCP PortalPanorama Analytics ReconcialtionUI5 issue Transition or project change
SCP PortalPanorama Analytics ReconcialtionUI5 Development Issue
SCP PortalPanorama Analytics ReconcialtionPortal setting existing error

SCP PortalPanorama Analytics ReconcialtionPortal setting New requirement
SCP PortalPanorama Analytics ReconcialtionHANA Query setting existing error
SCP PortalPanorama Analytics ReconcialtionHANA Query setting New requirement
SCP PortalPanorama Analytics ReconcialtionHANA Data Model setting existing error
SCP PortalPanorama Analytics ReconcialtionHANA Data Model setting New requirement
SCP PortalPanorama Analytics ReconcialtionHANA User set up
SCP PortalPanorama Analytics ReconcialtionBODS Nightly load issue
SCP PortalPanorama Analytics ReconcialtionBODS Intraday issue
SCP PortalPanorama Analytics ReconcialtionMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Analytics ReconcialtionUser Access - New user
SCP PortalPanorama Analytics ReconcialtionUser Access - Issue
SCP PortalPanorama Analytics ReconcialtionUser assistance
SCP PortalPanorama Analytics ReconcialtionStandard Functionality
SCP PortalPanorama Analytics ReconcialtionOther
SCP PortalPanorama Work OrderData Mapping issue existing
SCP PortalPanorama Work OrderData Mapping issues from Transition or project change
SCP PortalPanorama Work OrderData Mapping issues from BAU activity
SCP PortalPanorama Work OrderData Mapping new requirement
SCP PortalPanorama Work OrderAnalytics config issues existing
SCP PortalPanorama Work OrderAnalytics config issues Transition or project change
SCP PortalPanorama Work OrderAnalytics config issues from BAU activites
SCP PortalPanorama Work OrderAnalytics config new requirement
SCP PortalPanorama Work OrderUI5 Error existing
SCP PortalPanorama Work OrderUI5 new requirement
SCP PortalPanorama Work OrderUI5 issue Transition or project change
SCP PortalPanorama Work OrderUI5 Development Issue
SCP PortalPanorama Work OrderPortal setting existing error
SCP PortalPanorama Work OrderPortal setting New requirement
SCP PortalPanorama Work OrderHANA Query setting existing error
SCP PortalPanorama Work OrderHANA Query setting New requirement
SCP PortalPanorama Work OrderHANA Data Model setting existing error
SCP PortalPanorama Work OrderHANA Data Model setting New requirement
SCP PortalPanorama Work OrderHANA User set up
SCP PortalPanorama Work OrderBODS Nightly load issue
SCP PortalPanorama Work OrderBODS Intraday issue
SCP PortalPanorama Work OrderMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Work OrderUser Access - New user
SCP PortalPanorama Work OrderUser Access - Issue
SCP PortalPanorama Work OrderUser assistance
SCP PortalPanorama Work OrderStandard Functionality
SCP PortalPanorama Work OrderOther
SCP PortalPanorama LeaseData Mapping issue existing
SCP PortalPanorama LeaseData Mapping issues from Transition or project change
SCP PortalPanorama LeaseData Mapping issues from BAU activity
SCP PortalPanorama LeaseData Mapping new requirement

SCP PortalPanorama LeaseAnalytics config issues existing
SCP PortalPanorama LeaseAnalytics config issues Transition or project change
SCP PortalPanorama LeaseAnalytics config issues from BAU activites
SCP PortalPanorama LeaseAnalytics config new requirement
SCP PortalPanorama LeaseUI5 Error existing
SCP PortalPanorama LeaseUI5 new requirement
SCP PortalPanorama LeaseUI5 issue Transition or project change
SCP PortalPanorama LeaseUI5 Development Issue
SCP PortalPanorama LeasePortal setting existing error
SCP PortalPanorama LeasePortal setting New requirement
SCP PortalPanorama LeaseHANA Query setting existing error
SCP PortalPanorama LeaseHANA Query setting New requirement
SCP PortalPanorama LeaseHANA Data Model setting existing error
SCP PortalPanorama LeaseHANA Data Model setting New requirement
SCP PortalPanorama LeaseHANA User set up
SCP PortalPanorama LeaseBODS Nightly load issue
SCP PortalPanorama LeaseBODS Intraday issue
SCP PortalPanorama LeaseMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama LeaseUser Access - New user
SCP PortalPanorama LeaseUser Access - Issue
SCP PortalPanorama LeaseUser assistance
SCP PortalPanorama LeaseStandard Functionality
SCP PortalPanorama LeaseOther
SCP PortalPanorama WO or Claim Approval ErrorData Mapping issue existing
SCP PortalPanorama WO or Claim Approval ErrorData Mapping issues from Transition or project change
SCP PortalPanorama WO or Claim Approval ErrorData Mapping issues from BAU activity
SCP PortalPanorama WO or Claim Approval ErrorData Mapping new requirement
SCP PortalPanorama WO or Claim Approval ErrorAnalytics config issues existing
SCP PortalPanorama WO or Claim Approval ErrorAnalytics config issues Transition or project change
SCP PortalPanorama WO or Claim Approval ErrorAnalytics config issues from BAU activites
SCP PortalPanorama WO or Claim Approval ErrorAnalytics config new requirement
SCP PortalPanorama WO or Claim Approval ErrorUI5 Error existing
SCP PortalPanorama WO or Claim Approval ErrorUI5 new requirement
SCP PortalPanorama WO or Claim Approval ErrorUI5 issue Transition or project change
SCP PortalPanorama WO or Claim Approval ErrorUI5 Development Issue
SCP PortalPanorama WO or Claim Approval ErrorPortal setting existing error
SCP PortalPanorama WO or Claim Approval ErrorPortal setting New requirement
SCP PortalPanorama WO or Claim Approval ErrorHANA Query setting existing error
SCP PortalPanorama WO or Claim Approval ErrorHANA Query setting New requirement
SCP PortalPanorama WO or Claim Approval ErrorHANA Data Model setting existing error
SCP PortalPanorama WO or Claim Approval ErrorHANA Data Model setting New requirement
SCP PortalPanorama WO or Claim Approval ErrorHANA User set up
SCP PortalPanorama WO or Claim Approval ErrorBODS Nightly load issue
SCP PortalPanorama WO or Claim Approval ErrorBODS Intraday issue
SCP PortalPanorama WO or Claim Approval ErrorMobility upload issue - Z_BOWBRIDGE Error

SCP PortalPanorama WO or Claim Approval ErrorUser Access - New user
SCP PortalPanorama WO or Claim Approval ErrorUser Access - Issue
SCP PortalPanorama WO or Claim Approval ErrorUser assistance
SCP PortalPanorama WO or Claim Approval ErrorStandard Functionality
SCP PortalPanorama WO or Claim Approval ErrorOther
SCP PortalPanorama Case & Interaction OtherData Mapping issue existing
SCP PortalPanorama Case & Interaction OtherData Mapping issues from Transition or project change
SCP PortalPanorama Case & Interaction OtherData Mapping issues from BAU activity
SCP PortalPanorama Case & Interaction OtherData Mapping new requirement
SCP PortalPanorama Case & Interaction OtherAnalytics config issues existing
SCP PortalPanorama Case & Interaction OtherAnalytics config issues Transition or project change
SCP PortalPanorama Case & Interaction OtherAnalytics config issues from BAU activites
SCP PortalPanorama Case & Interaction OtherAnalytics config new requirement
SCP PortalPanorama Case & Interaction OtherUI5 Error existing
SCP PortalPanorama Case & Interaction OtherUI5 new requirement
SCP PortalPanorama Case & Interaction OtherUI5 issue Transition or project change
SCP PortalPanorama Case & Interaction OtherUI5 Development Issue
SCP PortalPanorama Case & Interaction OtherPortal setting existing error
SCP PortalPanorama Case & Interaction OtherPortal setting New requirement
SCP PortalPanorama Case & Interaction OtherHANA Query setting existing error
SCP PortalPanorama Case & Interaction OtherHANA Query setting New requirement
SCP PortalPanorama Case & Interaction OtherHANA Data Model setting existing error
SCP PortalPanorama Case & Interaction OtherHANA Data Model setting New requirement
SCP PortalPanorama Case & Interaction OtherHANA User set up
SCP PortalPanorama Case & Interaction OtherBODS Nightly load issue
SCP PortalPanorama Case & Interaction OtherBODS Intraday issue
SCP PortalPanorama Case & Interaction OtherMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Case & Interaction OtherUser Access - New user
SCP PortalPanorama Case & Interaction OtherUser Access - Issue
SCP PortalPanorama Case & Interaction OtherUser assistance
SCP PortalPanorama Case & Interaction OtherStandard Functionality
SCP PortalPanorama Case & Interaction OtherOther
SCP PortalPanorama Fault LoggingData Mapping issue existing
SCP PortalPanorama Fault LoggingData Mapping issues from Transition or project change
SCP PortalPanorama Fault LoggingData Mapping issues from BAU activity
SCP PortalPanorama Fault LoggingData Mapping new requirement
SCP PortalPanorama Fault LoggingAnalytics config issues existing
SCP PortalPanorama Fault LoggingAnalytics config issues Transition or project change
SCP PortalPanorama Fault LoggingAnalytics config issues from BAU activites
SCP PortalPanorama Fault LoggingAnalytics config new requirement
SCP PortalPanorama Fault LoggingUI5 Error existing
SCP PortalPanorama Fault LoggingUI5 new requirement
SCP PortalPanorama Fault LoggingUI5 issue Transition or project change
SCP PortalPanorama Fault LoggingUI5 Development Issue
SCP PortalPanorama Fault LoggingPortal setting existing error

SCP PortalPanorama Fault LoggingPortal setting New requirement
SCP PortalPanorama Fault LoggingHANA Query setting existing error
SCP PortalPanorama Fault LoggingHANA Query setting New requirement
SCP PortalPanorama Fault LoggingHANA Data Model setting existing error
SCP PortalPanorama Fault LoggingHANA Data Model setting New requirement
SCP PortalPanorama Fault LoggingHANA User set up
SCP PortalPanorama Fault LoggingBODS Nightly load issue
SCP PortalPanorama Fault LoggingBODS Intraday issue
SCP PortalPanorama Fault LoggingMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Fault LoggingUser Access - New user
SCP PortalPanorama Fault LoggingUser Access - Issue
SCP PortalPanorama Fault LoggingUser assistance
SCP PortalPanorama Fault LoggingStandard Functionality
SCP PortalPanorama Fault LoggingOther
SCP PortalPanorama Mapping / Data UpdateData Mapping issue existing
SCP PortalPanorama Mapping / Data UpdateData Mapping issues from Transition or project change
SCP PortalPanorama Mapping / Data UpdateData Mapping issues from BAU activity
SCP PortalPanorama Mapping / Data UpdateData Mapping new requirement
SCP PortalPanorama Mapping / Data UpdateAnalytics config issues existing
SCP PortalPanorama Mapping / Data UpdateAnalytics config issues Transition or project change
SCP PortalPanorama Mapping / Data UpdateAnalytics config issues from BAU activites
SCP PortalPanorama Mapping / Data UpdateAnalytics config new requirement
SCP PortalPanorama Mapping / Data UpdateUI5 Error existing
SCP PortalPanorama Mapping / Data UpdateUI5 new requirement
SCP PortalPanorama Mapping / Data UpdateUI5 issue Transition or project change
SCP PortalPanorama Mapping / Data UpdateUI5 Development Issue
SCP PortalPanorama Mapping / Data UpdatePortal setting existing error
SCP PortalPanorama Mapping / Data UpdatePortal setting New requirement
SCP PortalPanorama Mapping / Data UpdateHANA Query setting existing error
SCP PortalPanorama Mapping / Data UpdateHANA Query setting New requirement
SCP PortalPanorama Mapping / Data UpdateHANA Data Model setting existing error
SCP PortalPanorama Mapping / Data UpdateHANA Data Model setting New requirement
SCP PortalPanorama Mapping / Data UpdateHANA User set up
SCP PortalPanorama Mapping / Data UpdateBODS Nightly load issue
SCP PortalPanorama Mapping / Data UpdateBODS Intraday issue
SCP PortalPanorama Mapping / Data UpdateMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama Mapping / Data UpdateUser Access - New user
SCP PortalPanorama Mapping / Data UpdateUser Access - Issue
SCP PortalPanorama Mapping / Data UpdateUser assistance
SCP PortalPanorama Mapping / Data UpdateStandard Functionality
SCP PortalPanorama Mapping / Data UpdateOther
SCP PortalPanorama OtherData Mapping issue existing
SCP PortalPanorama OtherData Mapping issues from Transition or project change
SCP PortalPanorama OtherData Mapping issues from BAU activity
SCP PortalPanorama OtherData Mapping new requirement

SCP PortalPanorama OtherAnalytics config issues existing
SCP PortalPanorama OtherAnalytics config issues Transition or project change
SCP PortalPanorama OtherAnalytics config issues from BAU activites
SCP PortalPanorama OtherAnalytics config new requirement
SCP PortalPanorama OtherUI5 Error existing
SCP PortalPanorama OtherUI5 new requirement
SCP PortalPanorama OtherUI5 issue Transition or project change
SCP PortalPanorama OtherUI5 Development Issue
SCP PortalPanorama OtherPortal setting existing error
SCP PortalPanorama OtherPortal setting New requirement
SCP PortalPanorama OtherHANA Query setting existing error
SCP PortalPanorama OtherHANA Query setting New requirement
SCP PortalPanorama OtherHANA Data Model setting existing error
SCP PortalPanorama OtherHANA Data Model setting New requirement
SCP PortalPanorama OtherHANA User set up
SCP PortalPanorama OtherBODS Nightly load issue
SCP PortalPanorama OtherBODS Intraday issue
SCP PortalPanorama OtherMobility upload issue - Z_BOWBRIDGE Error
SCP PortalPanorama OtherUser Access - New user
SCP PortalPanorama OtherUser Access - Issue
SCP PortalPanorama OtherUser assistance
SCP PortalPanorama OtherStandard Functionality
SCP PortalPanorama OtherOther
SCP PortalMobility - File upload issueData Mapping issue existing
SCP PortalMobility - File upload issueData Mapping issues from Transition or project change
SCP PortalMobility - File upload issueData Mapping issues from BAU activity
SCP PortalMobility - File upload issueData Mapping new requirement
SCP PortalMobility - File upload issueAnalytics config issues existing
SCP PortalMobility - File upload issueAnalytics config issues Transition or project change
SCP PortalMobility - File upload issueAnalytics config issues from BAU activites
SCP PortalMobility - File upload issueAnalytics config new requirement
SCP PortalMobility - File upload issueUI5 Error existing
SCP PortalMobility - File upload issueUI5 new requirement
SCP PortalMobility - File upload issueUI5 issue Transition or project change
SCP PortalMobility - File upload issueUI5 Development Issue
SCP PortalMobility - File upload issuePortal setting existing error
SCP PortalMobility - File upload issuePortal setting New requirement
SCP PortalMobility - File upload issueHANA Query setting existing error
SCP PortalMobility - File upload issueHANA Query setting New requirement
SCP PortalMobility - File upload issueHANA Data Model setting existing error
SCP PortalMobility - File upload issueHANA Data Model setting New requirement
SCP PortalMobility - File upload issueHANA User set up
SCP PortalMobility - File upload issueBODS Nightly load issue
SCP PortalMobility - File upload issueBODS Intraday issue
SCP PortalMobility - File upload issueMobility upload issue - Z_BOWBRIDGE Error

SCP PortalMobility - File upload issueUser Access - New user
SCP PortalMobility - File upload issueUser Access - Issue
SCP PortalMobility - File upload issueUser assistance
SCP PortalMobility - File upload issueStandard Functionality
SCP PortalMobility - File upload issueOther
SCP PortalMobility - DataData Mapping issue existing
SCP PortalMobility - DataData Mapping issues from Transition or project change
SCP PortalMobility - DataData Mapping issues from BAU activity
SCP PortalMobility - DataData Mapping new requirement
SCP PortalMobility - DataAnalytics config issues existing
SCP PortalMobility - DataAnalytics config issues Transition or project change
SCP PortalMobility - DataAnalytics config issues from BAU activites
SCP PortalMobility - DataAnalytics config new requirement
SCP PortalMobility - DataUI5 Error existing
SCP PortalMobility - DataUI5 new requirement
SCP PortalMobility - DataUI5 issue Transition or project change
SCP PortalMobility - DataUI5 Development Issue
SCP PortalMobility - DataPortal setting existing error
SCP PortalMobility - DataPortal setting New requirement
SCP PortalMobility - DataHANA Query setting existing error
SCP PortalMobility - DataHANA Query setting New requirement
SCP PortalMobility - DataHANA Data Model setting existing error
SCP PortalMobility - DataHANA Data Model setting New requirement
SCP PortalMobility - DataHANA User set up
SCP PortalMobility - DataBODS Nightly load issue
SCP PortalMobility - DataBODS Intraday issue
SCP PortalMobility - DataMobility upload issue - Z_BOWBRIDGE Error
SCP PortalMobility - DataUser Access - New user
SCP PortalMobility - DataUser Access - Issue
SCP PortalMobility - DataUser assistance
SCP PortalMobility - DataStandard Functionality
SCP PortalMobility - DataOther
SCP PortalMobility - FunctionalityData Mapping issue existing
SCP PortalMobility - FunctionalityData Mapping issues from Transition or project change
SCP PortalMobility - FunctionalityData Mapping issues from BAU activity
SCP PortalMobility - FunctionalityData Mapping new requirement
SCP PortalMobility - FunctionalityAnalytics config issues existing
SCP PortalMobility - FunctionalityAnalytics config issues Transition or project change
SCP PortalMobility - FunctionalityAnalytics config issues from BAU activites
SCP PortalMobility - FunctionalityAnalytics config new requirement
SCP PortalMobility - FunctionalityUI5 Error existing
SCP PortalMobility - FunctionalityUI5 new requirement
SCP PortalMobility - FunctionalityUI5 issue Transition or project change
SCP PortalMobility - FunctionalityUI5 Development Issue
SCP PortalMobility - FunctionalityPortal setting existing error

SCP PortalMobility - FunctionalityPortal setting New requirement
SCP PortalMobility - FunctionalityHANA Query setting existing error
SCP PortalMobility - FunctionalityHANA Query setting New requirement
SCP PortalMobility - FunctionalityHANA Data Model setting existing error
SCP PortalMobility - FunctionalityHANA Data Model setting New requirement
SCP PortalMobility - FunctionalityHANA User set up
SCP PortalMobility - FunctionalityBODS Nightly load issue
SCP PortalMobility - FunctionalityBODS Intraday issue
SCP PortalMobility - FunctionalityMobility upload issue - Z_BOWBRIDGE Error
SCP PortalMobility - FunctionalityUser Access - New user
SCP PortalMobility - FunctionalityUser Access - Issue
SCP PortalMobility - FunctionalityUser assistance
SCP PortalMobility - FunctionalityStandard Functionality
SCP PortalMobility - FunctionalityOther
SCP PortalMobility - OtherData Mapping issue existing
SCP PortalMobility - OtherData Mapping issues from Transition or project change
SCP PortalMobility - OtherData Mapping issues from BAU activity
SCP PortalMobility - OtherData Mapping new requirement
SCP PortalMobility - OtherAnalytics config issues existing
SCP PortalMobility - OtherAnalytics config issues Transition or project change
SCP PortalMobility - OtherAnalytics config issues from BAU activites
SCP PortalMobility - OtherAnalytics config new requirement
SCP PortalMobility - OtherUI5 Error existing
SCP PortalMobility - OtherUI5 new requirement
SCP PortalMobility - OtherUI5 issue Transition or project change
SCP PortalMobility - OtherUI5 Development Issue
SCP PortalMobility - OtherPortal setting existing error
SCP PortalMobility - OtherPortal setting New requirement
SCP PortalMobility - OtherHANA Query setting existing error
SCP PortalMobility - OtherHANA Query setting New requirement
SCP PortalMobility - OtherHANA Data Model setting existing error
SCP PortalMobility - OtherHANA Data Model setting New requirement
SCP PortalMobility - OtherHANA User set up
SCP PortalMobility - OtherBODS Nightly load issue
SCP PortalMobility - OtherBODS Intraday issue
SCP PortalMobility - OtherMobility upload issue - Z_BOWBRIDGE Error
SCP PortalMobility - OtherUser Access - New user
SCP PortalMobility - OtherUser Access - Issue
SCP PortalMobility - OtherUser assistance
SCP PortalMobility - OtherStandard Functionality
SCP PortalMobility - OtherOther
Email TicketRequest through MailCreate Ticket
User Access ManagementActive DirectoryActive Directory
User Access ManagementAribaRole Assignment
Mobile PhonesMobile Device ManagementMobile Device Management

Desktop ProvisioningStandardCreate Ticket
Laptop ProvisioningStandardCreate Ticket
SurfaceProStandardCreate Ticket
DecommisionDevicesTicket
TransferStandardCreate Ticket
ProjectStandardCreate Ticket
SoftwareNewNew (Packaged)
IT ServicesService Catalogue ManagementOnline Catalogue
Forecasted SIBSite Provisioning
Forecasted SIBSite De-provision
Forecasted SIBSite Transfer
Forecasted SIBSite Modify
Forecasted SIBCloud Wifi
VcenterSNMP TrapESX OS Events
Live WorkspaceOutlookAddin issue
Live WorkspaceOutlookCorrupt Profile
O365OutlookHung
Live WorkspaceOutlookOffline issues
Live WorkspaceOutlookPersonal Address book
Live WorkspaceOutlookApplication Error
Live WorkspaceOutlookOther
O365OutlookAdditional mailbox Rights
O365OutlookMailbox Size
O365OutlookOut of Office
O365OutlookCalendar issue
O365OutlookPST file
O365OutlookPassword Pop up
O365OutlookShared Mailbox accessing issue
O365OutlookMailbox Full
O365OutlookAutoReply
User Access ManagementActive DirectoryPassword reset
Application SAPSAP SecurityPassword reset

Resolvable FCR
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Live WorkspacePrinterAdd/Configure/Install
#N/A
#N/A
Live WorkspacePrinterScanning issues
#N/A
#N/A
#N/A
Live WorkspacePrinterUnable to print
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
Live WorkspaceLaptopProvisioning
#N/A
#N/A
Live WorkspaceLaptopLAN not working
Live WorkspaceLaptopWiFi Not Working
#N/A
#N/A
#N/A
#N/A
Live WorkspaceSurface ProSlowness
#N/A
#N/A
#N/A
Live WorkspaceSurface ProFirmware issues
#N/A
#N/A
#N/A
Live WorkspaceMicrosoft ExcelAddin Issues
Live WorkspaceMicrosoft ExcelFunctionality Error
Live WorkspaceMicrosoft ExcelHung
#N/A
Live WorkspaceMicrosoft ExcelOther
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Live WorkspaceOSSlow Performance
Live WorkspaceOSNetwork Drive Issues
#N/A
#N/A
Live WorkspaceOSInternet Explorer Issue
Live WorkspaceOSLogin issues
Live WorkspaceOSSystem Time and Date sync
#N/A
Live WorkspaceOSWallpaper/ Background issue
Live WorkspaceOSUser Account locked out
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Live WorkspaceMobile Phoneconfigure email
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Live WorkspaceApplicationsThird Party application related issues
Live WorkspaceApplicationsIncompatible Application
Live WorkspaceApplicationsJava Issues
Live WorkspaceApplicationsSilverlight issues
Live WorkspaceApplicationsSkype for Business Issues
Live WorkspaceApplicationsFlash issues
Live WorkspaceApplicationsAdobeAcrobat issues
#N/A
Live WorkspaceApplicationsSAP issues
#N/A
Live WorkspaceApplicationsSlow Performance
#N/A
#N/A
#N/A
Live WorkspaceApplicationsAcrobat Reader
Live WorkspaceApplicationsVPN related issue
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
O365ExchangeOutlook Web Access
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
User Access ManagementActive DirectoryIMS Application Access

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A

#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Live WorkspaceOutlookAddin issue
Live WorkspaceOutlookCorrupt Profile
O365OutlookHung
Live WorkspaceOutlookOffline issues
Live WorkspaceOutlookPersonal Address book
Live WorkspaceOutlookApplication Error
Live WorkspaceOutlookOther
#N/A
O365OutlookMailbox Size
O365OutlookOut of Office
#N/A
#N/A
O365OutlookPassword Pop up
O365OutlookShared Mailbox accessing issue
O365OutlookMailbox Full
#N/A
User Access ManagementActive DirectoryPassword reset
Application SAPSAP SecurityPassword reset

Live Workspace applications issues knowledge base

Transféré par

Informations du document

Description originale:

Titre original

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

Live Workspace applications issues knowledge base

Transféré par

Droits d'auteur :

Formats disponibles

Cat 1 Cat 2 Item

Live Workspace Applications Acrobat Reader

# Sensitivity: Internal Restricted

Live Workspace Applications New Installation

# Sensitivity: Internal Restricted

# Sensitivity: Internal Restricted

Live Workspace/Applications/New Installation New Install

# Sensitivity: Internal Restricted

# Sensitivity: Internal Restricted

# Sensitivity: Internal Restricted

SAP Security ESS

SAP HTR CATS

SAP HTR Payroll

SAP Security MSS

SAP AMO PS SAP PS

# Sensitivity: Internal Restricted

SAP DEVLOPMENT ABAP

SAP Security SAP BW BI Production BPC Password

SAP Security Functional issues

SAP Security Security, SAP Access

Plan to Report FICO

SAP P2P SAP Invoice Management (SIM)

# Sensitivity: Internal Restricted

Java Portal Apps

Java Portal Apps IBC Partner Portal (Sub Contractor)

Java Portal Apps Online Orientation

Java Portal Apps Innovations (Better Ways)

# Sensitivity: Internal Restricted

Lotus Notes Supplier Database

SAP PI SAP Process Integration (PI)

# Sensitivity: Internal Restricted

SAP BW Business Objects

# Sensitivity: Internal Restricted

GIS Portals GIS

Citrix Support Citrix

Hire to Retire MSS

Messaging support group access to other user emails

Messaging support group

Messaging support group MS Exchange (On -premises)

# Sensitivity: Internal Restricted

Network Support Group Vendor notification calls

Server Support Group Active Directory

Server Support Group Applications

Other Application -TSL NZ Applications

# Sensitivity: Internal Restricted

Other Application-TSL INNOVATIONS DATABASE

# Sensitivity: Internal Restricted

EUC-Printer support Installation

End User Support Group trackit

End User Support Group Data Management

End User Support Group Hardware

End User Support Group Software - Other

End User Support Group Wireless

End User Support Group Software

EUC Printer support Fax

Messaging support group OWA

Messaging support group Calendar/Meeting rooms

Messaging support group Calendar/Meeting rooms

Messaging support group access to other user emails

Messaging support group MS Exchange O 365 mailbox issues

Messaging support group Activation issues

Messaging support group Unable to login to O365 portal