Managers and Managing

Managers and Managing
Organizations
collections of people who work together and coordinate their actions to achieve a wide variety of goals or
desired future outcomes.
Management
the planning, organizing, leading, and controlling of human and other resources to achieve organizational
goals efficiently and effectively.
organizational performance
a measure of how efficiently and effectively a manager uses resources to satisfy customers and
organizational goals.
efficiency
a measure of how productively resources are used to achieve a goal.
effectiveness
a measure of the appropriateness of the goals an organization is pursuing and of the degrees to which
the organization achieves those goals.
planning
identifying and selecting appropriate goals. one of the four principal tasks of management.
strategy
a cluster of decisions about what goals to pursue, and how to use resources to achieve goals.
organizing
structuring working relationships so organizational members work together to achieve organizational
goals, one of the four principle tasks of management.
organizational structure
a formal system of task and reporting relationships that coordinates and motivates organizational
members so that they work together to achieve organizational goals.
leading
articulating a clear vision and energizing and enabling organizational members so that they understand
the part they play in achieving goals. one of the four principle tasks of management.
controlling
evaluating how well an organization is achieving its goals and taking action to maintain or improve
performance. one of the four tasks of management.
department
a group of people who work together and possess similar skills or use the same knowledge, tools or
techniques to perform their jobs.
first-line manager
a manager who is responsible for the daily supervision of nonmanagerial employees.
middle manager
a manager who supervises the first line managers and is responsible for finding the besdt way to use
resources to achieve organizational goals.
top manager
a manager who establishes organizational goals, decides how departments should interact, and monitors
the performance of middle managers.
top-management team
a group composed of the CEO, the COO, the president, and the heads of the most important
departments.
conceptual skills
the ability to analyze and diagnose the situation and to distinguish between cause and effect.
human skills
the ability to understand, alter, lead, and control the behavior of other individuals and groups.
technical skills
the job specific knowledge and techniques required to perform an organizational role.
core competency
the specific set of departmental skills, knowledge, and experience that allows one organization to
outperform another.
restructuring
downsizing an organization by eliminating the jobs or large numbers of top, middle, and first managers
and nonmanagerial employees.
outsourcing
contracting with another company, usually abroad, to have it perform an activity the organization
previously performed itself.
empowerment
the expansion of employees' knowledge, tasks, and decision making responsibilities.
self-managed team
a group of employees who assume responsibility for organizing, controlling, and supervising their own
activities and monitoring the quality of the goods and services they produce.
global organization
organizations that operate and compete in more than one country.
competitive advantage
the ability of one organization to outperform another because it produces desired goods or services more
efficiently and effectively than they do.
innovation
the process of creating new or improved goods and services or developing better ways to produce or
provide them.
turnaround management
the creation of a new vision for a struggling company based on a new approach to planning and
organizing to make better use of a company's resources to allow it to survive and prosper.
The term manager refers to anyone who ________.
Answer: has designated responsibilities for carrying out managerial activities
What is the primary legacy of Frederick Taylor?
Answer: "one best way": standardized tools and tasks, standard quota and pay; piecework compensation;
union opposition; congressional investigation
As the regional manager of an accounting firm, Ruth is often required to attend ceremonial
activities like attending a social function on behalf of the company or presiding at a farewell
dinner of a departing employee. Which of the following is similar to the given scenario?
Answer: figurehead role: emphasizes ceremonial activities such as attending a social function, welcoming
a visiting dignitary, or presiding at a farewell reception
Which of the following roles is an interpersonal role?
Answer: Interpersonal roles: figurehead, leader, and liaison
The ________ role emphasizes a manager's contacts with those outside the formal chain of
command.
Answer: liaison
In his capacity as the regional production manager, Mark Brown is required to address the
regional heads from across the country in a quarterly meeting organized by his company. At this
meeting, Mark presents the detailed production figures of his region and also outlines the
changes he plans to implement in order to improve productivity. Mark is playing the role of a
________.
Answer: spokesperson
According to Mintzberg's theory of managerial functions, ________ roles include acting as an
entrepreneur, a disturbance handler, a resource allocator, and a negotiator.
Answer: decisional
Jessica and Alex have been unable a decide who should do the team's work scheduling for the next one
month, a task that is both complex and time consuming. As their manager, Melanie intervenes and tells
them to jointly draw up the next month's production schedule. Melanie is playing the role of a ________.
Answer: disturbance handler
When managers are called upon to make accommodations with other units or other organizations,
they are functioning in the ________ role.
Answer: negotiator
________ are important at all levels of the management, and a lack of these skills will usually limit
managerial advancement, even when other skills exist.
Answer: interpersonal skills
According to the universal approach to ethical decision making, managers must first determine
whether a course of action can apply to all people in all situations, then ask themselves whether
________.
Answer: you would also want this applied to you. "do unto others as you have them do unto everyone"
________ is the degree to which people see an issue as an ethical one.
Answer: moral intensity
From an efficiency perspective, when the manager of a business ________, the self-interests of
the owner are best achieved by serving the interests of society.
Answer: is also the owner
Actions that benefit shareholders but harm the other stakeholders would be viewed as ________
from the efficiency perspective but ________ from the social responsibility perspective.
Answer: managerially responsible; socially irresponsible
Corporations react to the various pressures and constituencies connected to the topic of social
responsibility in different ways. Defenders ________.
Answer: fight efforts that they see as resulting in greater restriction and regulation of their ability to
maximize profits; operate @ edge of the law and actively seek legal loopholesin conducting business;
change only when legally compelled
Which of the following is an example of a reactor firm?
Answer: Reactor firms: make changes when they feel that pressure from constituencies is sufficient such
that nonresponsiveness could have a negative economic impact; ex: only change to recycled paper for
boxes when pressure from customers becomes strong enough that nonresponsiveness would lead
customers to boycott products
Which of the following best explains the inside-out approach to strategic corporate social
responsibility?
Answer: managers can look inside the company at issues that are more rather than less important as a
function of the company's strategy and business activities; ex: manager @ wal-mart looking inward
When managers look at social issues in general terms of the extent to which they are problematic
they are following the ________ approach to strategic corporate social responsibility.
Answer: "outside-out"
A(n) ________ is an employee who discloses illegal or unethical conduct on the part of others in
the organization.
Answer: whistle-blower
The Foreign Corrupt Practices Act prohibit payments to ________.
Answer: foreign government officials to win gov't contracts/ receive preferential treatment
Of the following, ________ is a dimension of a country's distinct institutional environment.
Answer: consists of country's rules, policies, and enforcement processes
Brian, a senior manager in a logistics firm, has a democratic style of leadership. Brian is very
approachable, and employees in his department are free to consult with him at any time. The culture in
Brian's department is one of ________.
Answer: Low power distance
________ is the extent to which people's identities are self-oriented and people are expected to
take care of themselves and their immediate families.
Answer: individualism
Which of the following is a characteristic of collectivism?
Answer: Concerned with group dynamic and decisions. Collectivism can create strong ties of loyalty. In
the workplace, collectivism can mean focusing on more intrinsic rewards, such as mastering a new skill or
technique. Less emphasis is placed on maintaining and promoting personal opinions; instead,
management emphasizes harmony and cooperation.
A foreign company can enter a new market via ________ agreements that allow a local firm in the
new market to manufacture and distribute the foreign company's product.
Answer: licensing
________ are cooperative arrangements between two firms in which they agree to share resources
to accomplish a mutually desirable goal.
Answer: strategic alliances
________ is the rapid development of trust in teams with positive and reciprocal communications
about the team's task activities.
Answer: swift trust
Which of the following is a requirement for swift trust?
Answer: teams manager must help members communicate w/one another in a positive way, coordinate
their efforts, quickly eliminate misunderstandings; significant cultural knowledge/ sensitivity in addition to
effective managerial skills; builds unified vision/ emphasizes collaborative outcomes
Managing multicultural teams, competing in international markets, and managing international
operations all require managers to develop a ________.
Answer: global mindset
Nobelle, a chocolatier based in France, produces candy containing exotic ingredients from the
rain forests of Brazil. The ingredients are provided by a single supplier who has an exclusive
contract with Nobelle. The chocolate manufacturer thus has a great deal of power over the market.
This is an example of ________.
Answer: Competitive Advantage
Which of the following is the first step in the strategic management process?
Answer: determination of the firm's strategic vision
________ are those that lead to new features and capabilities in existing products or to completely
new products.
Answer: product technological changes
Federal spending pushes the federal deficit up, causing an increase in interest rates. What is the
LEAST likely result of this occurrence?
Answer: money becomes more expensive for firms to borrow and therefore, they borrow less; expand
business activities @ slower pace/ fewer contracts; contributes to unemployment; reduces consumer
spending
________ involve a country's infrastructure, such as roads, telecommunications, air links, arable
land, deep water harbors, mineral resources, forests, and climate.
Answer: physical forces
Which of the following would lead to higher profits for an industry?--think econ
Answer: few competitors, quality-based competition, high entry barriers, few new entrants, few
substitutes, many costomers, fragmented customers, many suppliers
Which of the following is a primary value chain activity?
Answer: Primary activities: directly involved in the creation of a product or service and distributing it to the
customer
________ strategies focus on the operations of each function and their contribution to help the
firm achieve a competitive advantage.
Answer: unit-level
SockUp is a company that manufactures socks of different sizes, types, and colors for men,
women, and children. The company aims at being the lowest-cost provider and charges slightly
lower than the market price. This is an example of ________.
Answer: cost leadership strategy
Which of the following business plans has the broadest scope?
Answer: strategic
Which of the following organizational levels is also known as the strategic business unit?
Answer: business level
Ned heads the finance department of a business. At which organizational level is Ned
functioning?
Answer: Functional Level
A Gantt chart can help managers devise an action plan in all of the following ways EXCEPT
________.
Answer: Accountability?
A manager at a local bookstore is about to allocate extra floor space to an espresso counter when
a new coffee shop opens next door. He stops implementation of his plan and instead looks into
opening a juice bar. This an example of which of the following?
Answer: making real-time adjustments
A catering company manager is proposing the purchase of a new van to enable the company to
handle more deliveries. She is working on ________.
Answer: capital expenditure budget
Based on the available forecasts, a business' sales are expected to drop 20 percent in the current
year as compared to the previous year. Which of the following will be a cascading effect of this
forecast?
Answer: Cascading Effect: mgrs keep track of changes to develop appropriate objectives and action
plans. For Example: 33% reduction in homes built by builder leads to lower revenue, less workers, etc...
The sales forecasts for the summer season for LocoPoco, a beverage company, indicated
increased demand for its colas. However, the actual sales were 30 percent lower than expected.
Which of the following could explain the apparent discrepancy above?
Answer: Emergence of substitutes, economic downturn, new competitors in market
What sort of interdependence exists when two or more groups within a company depend upon
one another for inputs?
Answer: reciprocal interdepence
________ organizations tend to be slower at making decisions and responding to changes in the
business environment. As a result, these organizations tend to be best suited to stable external
environments.
Answer: formal/centralized
Ken Langley is a production supervisor in an automobile manufacturing firm. After evaluating
Ken's managerial capabilities, some members of the senior management feel that average
productivity would improve if more workers are assigned to him. However, some managers are
skeptical about Ken's ability to handle more workers. Which of the following statements, if true,
would weaken the argument favoring increased span of control?
Answer: Centralized companies use a narrow span of control so that the fewer the people a manager has
to supervise, the more closely the manager can oversee and control them. Usually, the more routine the
tasks are, the wider span of control (more employees to a supervisor) is okay because the employees
have a certain routine or predictable tasks. Also, the stronger the capabilities, the wider the span of
control could be.
Pfizer, a pharmaceutical company, operates in over 40 countries around the world, and many of
the larger-country units enjoy considerable freedom and autonomy. Thus, it can be said that
Pfizer exemplifies a(n) ________ mode of decision making.
Answer: decentralized
A ________ consists of two organizational structures superimposed on each other. As a
consequence, one person essentially reports to two bosses.
Answer: matrix structure
SLPL Limited adheres to a strategy that allows managers to focus on core competencies or the
activities that are most likely to yield competitive advantage. In doing so, SLPL outsources most
of the activities in its value chain to other companies, retaining just a few elements. From the
above example, it can be concluded that SLPL has a ________ structure.
Answer: high networked
Which of the following is a core category of environmental complexity?
Answer: categories include: products, customers, technology, competitors, suppliers, geogpraphy
Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels and
wants to fill the positions from within the company itself rather than recruit externally. The
company plans to e-mail the job specifications to all employees and post the jobs on the company
Web site. Which of the following is a disadvantage of job posting?
Answer: disadvnatges inculde underqualified people applying for the job and having to deal with
explaining to these people why the did not get the job, this may make them think if the job was ever
"open", generates skepticism, limits pool of candidates, lawsuits
Which of the following is the best definition of a valid selection technique?
Answer: screening process that can differentiate between those who would be more successful in the job
and those that would be less successful
________ skill development programs include a variety of skills and abilities, such as problem
solving, decision making, planning, and organizing.
Answer: Conceptual
The practice of moving individuals to various types of jobs within the organization at the same
level or next-immediate-higher level for periods of time from an hour or two to as long as a year is
known as ________.
Answer: Cross functional job rotation
JEG recently evaluated its manufacturing processes and discovered that the monotonous nature
of jobs was contributing to employee dissatisfaction. As manufacturing worked on an assembly-
line system, each employee had to repetitively add just a single part to the product. JEG decided
to form the employees into teams and have each team assemble a complete product together.
This effort by JEG to make the work more interesting for its employees is known as ________.
Answer: Reengineering
________ involve(s) the termination of groups of employees because of economic or business
reasons.
Answer: layoffs
Which of the following is a valid observation about organizational leadership?
Answer: It attempts to influence other people in attaining organizational goals
An individual's drive refers to a(n)________.
Answer: A high level of energy, effort, and persistence in the persuit of objectives.
Transformational leaders ________.
Answer: Emphasize leadership traits that motivate others make changes or achieve high levels of
success
Which of the following situations can be seen as an application of leader-member exchange (LMX)
theory?
Answer: Applications: types of relationships that develop between a leader and a follower; leaders task =
build strong, mutually respectful and satisfying relationships
What is the central concept of Fiedler's leadership contingency theory?
Answer: You have only one leadership style!
Which of the following is the best example of a leadership substitute?
Answer: high levels of training, experience, or ability; intrinsically rewarding task, support/advisory staff,
direct feedback from the task, professional orientation, cohesive work group (with positive performance
norms)
To begin motivating an apathetic associate, a manager informally questions her about her
satisfaction with her job's ability to provide safety, social interaction, self-respect, and
opportunities for growth. What theory of motivation is this manager most likely trying to apply in
working with the associate?
Answer: maslow's need hierarchy
The three basic categories of needs identified by Alderfer in his ERG theory are ________.
Answer: Existance Relatedness Growth
While they agree that satisfaction is a factor in motivation, scholars note that there is little
evidence that increasing employee satisfaction actually increases motivation. This has led them
to criticize the ________ as being overly simplistic.
Answer: two-factor theory
A software engineer believes that if she can complete her current project on time she will get her
much awaited promotion to the ranks of a team leader. However, she doubts her capability of
completing the project on time. Within the context of expectancy theory, what level of motivation
would the engineer have and why?
Answer: Effort to Performance
A call center manager hopes to improve the performance of her staff by decreasing the average
time spent on a call. First, she sets up a performance board where the average length of a call for
the previous week is posted and compared to the average call length for the preceding four
weeks. Then, she encourages the staff to reduce the average. According to goal-setting theory,
how could she improve this scheme?
Answer: Instead of comparing to previous weeks as a goal, use a percentage of previous weeks as the
goal.
A production supervisor receives a bonus for each day a project is completed ahead of schedule.
This is an example of ________.
Answer: Incentive Plan
Groups composed of individuals who are very dissimilar to each other are known as ________.
Answer: Friendships/Informal
________ emerges when a member has to fulfill two or more contrasting sets of expectations.
Answer: Role Conflict
The product development team at JEG were working together for a year and were very
comfortable with an informal style of working. However, the new manager who stepped in
preferred to use a more formal style during meetings and team interactions, as this was the way
he had always worked. Which of the following is most similar to this situation?
Answer: this situation is about norms and norming; the team had already normed behavior and the
manager was importing new norms
High levels of group cohesion ________.
Answer: positive effects: increased quality and quantity of group interactions, strengthened adherence to
group norms, increased effectiveness in achieving group goals, augmented individual satisfaction with
group member ship. negative effects: counterproductive norms may be emphasized, useful or creative
ideas may be ignored if they deviate from established norms or values, increased probability of
developing groupthink, potential decrease in intergroup cooperation
________ conflict arises when group members possess divergent ideas or approaches to
attaining goals.
Answer: Task
Which of the following is most likely to be the content of an upward communication in an
organization?
Answer: Messages sent from lower organization levels to higher levels
A(n) ________ is a communication route that the organization doesn't prespecify but that
develops through the interpersonal activities of employees.
Answer: Informal communication Channel
"A manager is considering three staff members as possible candidates for a new position. One
morning, she asks each of them, in private, whether they might be interested in taking up the post.
She also asks them not to discuss the offer with anyone. At a function after work, she is
approached by several staff members. They ask A manager is considering three staff members as
possible candidates for a new position. One morning, she asks each of them, in private, whether
they might be interested in taking up the post. She also asks them not to discuss the offer with
anyone. At a function after work, she is approached by several staff members. They ask her about
the new position they have heard about ""on the grapevine."" What important feature of informal
communication channels does this scenario illustrate?"
Answer: Information Flow can be very fast
________ refers to the process of screening out some parts of an intended message because they
contradict our beliefs or desires.
Answer: Selective Perception
Which of the following characteristics is found in a high-context culture?
Answer: Read into body language more than words
The ________ focuses on the decision maker as a satisficer.
Answer: Rational Model
Which of the following statements is true about individual and group decision making?
Answer: technology affects both
Which of the following occurs when agreement among members becomes so dominant that it overrides a
realistic appraisal of alternative courses of action?
Answer: Group Think
Groups suffering from groupthink tend to minimize the seriousness of the doubts members raise and put
tremendous pressure on them to agree to the group's consensus. This symptom of groupthink is known
as ________.
Answer: Self Censorship
Which of the following statements is true about the Delphi technique?
Answer: Uses Questionaire
Which of the following is true of TQM?
Answer: Focuses on quality
Sandra, the operations manager of the Zara clothing chain, is informed that the summer line requires
certain materials that are not available locally. She recalls having used the same raw materials two
summers ago from a niche supplier. Which of the following should she use to solve this issue?
Answer: materaials requirement planning
What are stock outs?
Answer: When you have trouble getting products to customers when they want them
Production of Sliver's latest small car, the Beetle, has been a dramatic improvement compared to its
previous product, Quiver. The production target of 2,000 Beetle cars per day has been reached only
within 10 weeks since the launch date, which was less than the time they needed for Quiver. Which of the
following, if true, would suggest that Sliver adopted a JIT strategy for the Beetle?
Answer: Reduces Inventory, Improves Productivity, and Increases Customer Satisfaction
________ are achieved when the per-unit allocation of fixed costs and, therefore, the total cost per unit
go down as more units are produced.
Answer: Economies of Scale
Control can be thought of as a causal variable because ________.
Answer: the results of control efforts can inform and improve the planning process of the organization.
Which of the following best defines "standard" in relation to establishing control?
Answer: performance target, strategic vision/goals
Department A shows an annual after-tax profit of $400,000 from invested assets of $12 million.
Department B shows an annual after-tax profit of $400,000 from invested assets of $8 million. Which unit
had the best financial performance?
Answer: department B
Which of the following controls the quality, quantity, and characteristics of the inputs into the production
process?
Answer: precontrol of operations
Proponents of the balanced scorecard approach to control assert that it ________.
Answer: is an integrated/ balanced set of measures fro 4 critical areas (perspectives); 4 perspectives =
traditional financial, customer, internal business, learning/ innovation; broader view of company
IBF Industries, Inc. is a leading manufacturer and marketer of skin care and solar filters in the United
States. The company is a market leader in the U.S., and the demand for its products has been static over
the last five quarters. In order to achieve better growth, the management is now planning to develop its
business by entering the Canadian market. Which of the following information, if true, would most support
the management's decision to develop the market?
Answer: Economic Conditions
Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing
the world's information and making it universally useful and accessible.
Answer: strategy
The line managers at Harmony Corp. believe that the introduction of the customer care hotline facility has
been a huge mistake. They are overwhelmed by the number of complaints that come in each day, most of
which are due to faulty usage and not faulty products. The top executives at Harmony believe that the
hotline will prove its worth over time. What inference can be drawn from this scenario?
Answer: people are resistant to change especailly when they only see hardhips and mistakes; inefficient
and therefore get bad results; management knows it takes time
The essence of an organizational development (OD) approach to change is ________.
Answer: emphasis on planned strategic, long-range efforts focusing on people and their interrelationships
in organizations
1. The process of monitoring performance, comparing it with goals and correcting any significant
deviations is known as:
D. Controlling
2. Mr. A is a Manager on XYZ company; he has a reputation for being an open and
honest person and understands how to motivate employees and customers, he said to
have good____________ skills.
C. Interpersonal
3. Someone who works with and through other people by coordinating their work
activities to accomplish organizational goals is called:
C. A Manager
4. SWOT analysis divides organizational strength into two categories; Common strength
and______________.
C. Distinctive Competencies
SWOT analysis divides organizational strengths into two categories: common strengths
and distinctive competencies.(Ricky W. Griffin ).
5. The Continues line if authority that extends from the upper level of management to
the lowest levels of the organization is called:
D. Chain of command
6. Which is the most common cause of business failure?
C. Insufficient experience
7. Which of the following is the accountability for the achievement of objectives, the use
of resources, and the adherence to organizational policy?
C. Authority
8. Organizations can play role in addressing global environment issues through all of
the following ways EXCEPT:
B. Depletion of natural Resources
9. __________________ are large scale action plans of an organization for interacting
with environment in order to achieve long term goals.
C. Strategies
10. Living Organisms take substances from their environment such as food and air and
return other substances environment. This is an example of
C. Open System
living organisms are considered open systems because they take in substances from
their environment such as food and air and return other substances to their
environment. Humans, for example, inhale oxygen out of the environment and exhale
carbon dioxide into the environment. Similarly, some organizations consume raw
materials in the production of products and emit finished goods and pollution as a result.
In contrast, a watch is an example of a closed system in that it is a relatively self-
contained, self-maintaining unit that has little interacts or exchange with its
environment.. http://www.vuzs.info/
11. When the strength provides superior and unique customer value and is difficult to
imitate then the distinctive competence creates a sustainable____________.
A. Competitive Advantage
12. Which of the following organization is rigidly controlled and efficient?
B. Mechanistic
13. In a juice making company sales manager has the set the goal of increasing the
sales by 10% in summer season. At the end of summer Manager will check either goal
has archived or not. This function is known as
D. Controlling
When the strength provides superior and unique customer value and is difficult to imitate
then the distinctive competence creates a sustainable _______.
Competitive advantage
Dell Company sells the variety of products like computers, laptops, accessories over the
internet. Dell is engaged in
E- Business
The people who work under the first line managers are often called by all of the following
names EXCEPT:
Supervisors
A plan developed to carry out a course of action that is not likely to be repeated in the
future is called:
Single-use plan
The leader of an organization performs __________, as per Mintzberg.

An Interpersonal role
An Informational role
A Decisional role
All of the given options
A manager transmits the information outside the organization. He is performing which of

the following role?
Spokesperson
Which of the following skill is most essential to get most out of the people?
Human skill
The degree to which jobs are standardized and guided by rules and procedures is called:
Formalization
Which factor has been the most rapidly changing component in an organization’s general
environment in the past quarter-century?
Technological
Monitoring organizational progress towards goal attainment is called:
Controlling
Which one of the following individuals is most closely associated with scientific management?
Frederick Taylor
Which of the following means that you achieve the best possible balance among several goals?
Optimizing
PERT Chart assists in _________ the tasks within an organization.
Budgeting
As a transportation manager you are supposed to select transportation routes to minimize
shipping cost. Which optimum technique will be used?
Project management
The process of monitoring performance, comparing it with goals and correcting any significant
Controlling
Nestle and ICI have taken steps to address human rights issues in their overseas factories. This
represent that these companies have
Socially responsibility
Asma, a new manager at XYZ Inc. primarily worries about assembling and coordinating the
human, financial, physical, and other resources needed to achieve her goals. Which function
is Asma primarily concerned about?
Organizing
The set of strengths, characteristics and qualities including skills, technologies, or resources that
distinguish a firm from its competitors is called:
Scope
Distinctive Competency
All of the following are the characteristics of an organization EXCEPT:
People
Product
Purpose
Structure
Most of the countries in the world are moving towards globalization all of the following reasons
EXCEPT:
For free market economy
For liberalization in trade
Increase efficiency
Refutation of economic power
Which of the following management thinker created a role classification system based on how
managers spend their time at work to describe a manager's role?
Henry Mintzberg
The process of collaborative goal setting by a manager and subordinate; the extent to which
goals are accomplished is a major factor in evaluating and rewarding the subordinate’s
performance. It is called:
Select correct option:
Management by objective
Which of the following is the process of developing businesses to pursue trends and changes that
no one else has seen before?
Entrepreneurship
What is the best term to describe the process of attempting to influence other people to attain the
organization's objectives?
Leading
An organization that assigns specialists from different functional departments to work on one or
more than one projects being led by project managers is called -------------
Matrix organization
Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under
which of the following management role?
Figurehead
The degree to which decision making is confined at a single point in an organization is described
as __________.
Centralization
Global competition, accelerated product development by competitors, and increased demands by

customers for better service have encouraged organizations to become more ___________.
Organic
The idea that employees should also share the profit of organization was given by:
Charles Babbage
Plant managers come under which of following management levels?

Middle managers
When Shumaila is comparing actual sales figures with goals established earlier to see if her
department met the target, she is performing which of the following functions?
Controlling
Which one of the following ethical approaches exemplifies the belief that every person has
fundamental human rights that should be respected as well as protected?
Rights approach
________, identifies the order of activities to be performed in order to achieve a particular goal.
Scheduling
All levels of management between the supervisory level and the top level of the organization are
termed as:
Middle managers
A situation in which an organization is not implementing valuable strategies that are being
implemented by competing organization is called:
Competitive disadvantage
A budget is an example of which of the following plan?

Single use plan
The management function that specifies goals to be achieved and deciding in advance the
appropriate actions to achieve those goals is:
Planning
_______________is a situation that offers a strong potential for significant organizational gain if
appropriate actions are taken
Opportunity problem
Pakistan Federal government has passed disabilities act of 2005 to protect rights of disable
persons and to give them flexibility in job. This comes under which of the following
environmental sub context
Political/legal
Which of the following statement best describes Social Obligation?

Firm’s obligation pursue long term goals that are good for society
Which of the following view is concerned with respecting and protecting individual liberties and
privileges such as the rights to privacy, freedom of conscience, free speech, life and safety, and
due process?
Rights view
Communication should be:
From Top to Bottom level
From Bottom to top
2 way
Which type of environment is best suited for mechanistic organizations?
Stable
Global competition, accelerated product development by competitors, and increased demands by
customers for better service have encouraged organizations to become more ___________.
Organic
The process through which raw materials changed into consumer products is termed as:
Transformation process
The best way to characterize management is to say that it is:
An overcrowded career field
Charles Babbage
Computers and campus facilities given to a university are called its:

Information resources
Which is the most common cause of business failure?
Poor entrepreneurship
GANTT Chart is a tool of:
Scheduling
Transformation process within a system transfers:
Inputs into finished goods
Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western
regions would be an example of what type of departmentalization?
Geographic
In the MBO system:
Goals are used as controls
An organic organizational structure is characterized by-----------
Minimal formalization
In XYZ Company HR director has negotiated with striking employees who were
demanding for increase in salaries due to inflation. He has performed the role of
Liaison
All of following are elements of planning function EXCEPT
Establishing strategies
Developing Plans
Monitoring Performance
Coordinate activities
Which of the following statement best describes Social Obligation?
Firm’s obligation pursue long term goals that are good for society
In order to communicate, motivate and delegate a manager must have:

Interpersonal skills
In the pyramid of levels of management, non-managerial staff is placed at/in:
Bottom
How would you define the problem if all outcomes of every alternative are known?
Bounded rationality
Unbounded rationality
Certainty
Uncertainty
The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as:
Controlling
Mr. A is a Manager on XYZ company; he has a reputation for being an open and honest
person and understands how to motivate employees and customers, he said to have
good____________ skills.
Interpersonal
Someone who works with and through other people by coordinating their work activities to
accomplish organizational goals is called:
A Manager
XYZ Company has policy of employee’s Job security, career progress and ensure that replacement
are available to fill vacancies. This company is practicing which of the following principle.
Initiative
SWOT analysis divides organizational strength into two categories; Common strength
and______________.
Distinctive Competencies
The Continues line if authority that extends from the upper level of management to the
lowest levels of the organization is called:
Chain of command
Which ethical approach guided by what will result in the greatest good for the greatest number of
People?
Moral Rights Approach

Plans that Provide guidelines form activities to be performed repeatedly like policy, procedure are
called.
Snor term Plams
Which is the most common cause of business failure?
Insufficient Capital
Reading of a business journal, publication on regular basis to gather information for upcoming
business tends, this role is called
Spokesperson
Which of the following is the accountability for the achievement of objectives, the use of resources,
and the adherence to organizational policy?
Planning
Organizations can play role in addressing global environment issues through all of the following
ways EXCEPT:
Greening of Management
Depletion of natural Resources
Fulfilling their Social Obligation
Avoiding industrial accidents
System Theory and Contingency Theory are related to which of the following
________________
Classical theories
__________________ are large scale action plans of an organization for interacting with
environment in order to achieve long term goals.
Actions
Hawthorne studies were a series of early experiments that focused on:

Behavior in the workplace (NOT SURE)
Selecting an alternative in the decision-making process is accomplished by:
Choosing the alternative with the highest score

Choosing the One You Like Best
Selecting the alternative that has the lowest price
Selecting the alternative that is the most reliable
A plan developed to carry out a course of action that is not likely to be repeated in the future is
called:
Specific plan
Concern for employee motivation is most closely associated with which of the following
management approach?
Organizational behavior
Interest rates, inflation rates, and stock market indexes are all examples of which of the factor of
an organization’s general environment?
Economic
Which factor has been the most rapidly changing component in an organization’s general
environment in the past quarter-century?
Technological
The process of monitoring performance, comparing it with goals and correcting any significant
Controlling
When Usman decides to deploy employees to another department that is lagging behind in
production, he is acting in which of the following roles?
Spokesperson
Resource allocator
The greater the risk involves in making a decision, the greater the:
Rewards
Each subordinate should report to one and only one superior is called:
Unity of command
Which of the following is part of the 14 principles of management identified by Henri Fayol?
Scalar chain
A learning organization has developed its________.

Educational department to keep employees trained
Capacity to adapt and change
Which of the following is not a suggestion for motivating employees?
Makes goals very difficult to achieve
In Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Safety
The plans which deal with fairly small set of activities are called:
Operational plan
Which of the following is known as the process of getting activities completed efficiently and
effectively with and through other people?
Management
Which of the following describe(s) a global marketplace?
The entire world is a marketplace
National borders are irrelevant
The potential for organizations to grow expands dramatically
The assignment of new or additional responsibilities to a subordinate is called:

Delegation
Henry Mintzberg
Which expectancy theory linkage explains the degree to which a student desires a good job?
Expectancy
The assignment of new or additional responsibilities to a subordinate is called:
Delegation
Which ethical approach is guided by what will result in the greatest good for the greatest number
of people?
Justice approach
Low level management has a complete authority to make decisions in case of:
Decentralization
Which one of the following individuals is most closely associated with scientific management?
Frederick Taylor
Each subordinate should report to one and only one superior is called:
Unity of command
There are many healthcare products manufacturers. XYZ Company manufactures only personal
hygiene products. It markets such products deodorant, body powder, body creams, and
exfoliates. Because it only stocks body care and personal hygiene products, it is
using ___ strategy.
Focus
When managers give goals to employees, they must always:

Use employee-recognition as a reward
Provide feedback to the employees
Let the employees participate in setting the goals
The organization that has developed the capacity to continuously learn, adapt, and change is
called:
Learning organization
Your firm’s attorney has which of the following power when giving legal advice?
Expert
Which of the following is a function of how much decision-making authority is pushed down to
lower levels in the organization?
Departmentalization
Organizations that are highly flexible and adaptive are described as which of the following?
Rational (NOT SURE)
A human resource manager attending a local Society for Human Resource Management meeting
would be functioning in which of the following role?
Liaison
Which type of environment is best suited for mechanistic organizations?
Dynamic
The most outspoken advocate of the classical view of social responsibility is economist and
Nobel prize winner:
Milton Friedman
In traditional goal setting, the goals are set at the top level of management and after that they:
Are broken down into sub goals for each level of the organization
Which of the management tasks is the most important for a supervisory manager?
Controlling
Single use plan
Which of the following is the final step in the decision-making process?

Evaluating the decision’s effectiveness
The behavioral dimension of leadership involving the concern that the leader has for the feelings,
needs, personal interest, problems, and well being of followers is referred to as which of the
following?
Democratic
What type of an organization actively creates, acquires, and transfers knowledge within itself and
is able to modify its behavior to reflect new knowledge?
A primary benefit of MBO is:
Improve employee motivation
Functional departmentalization groups jobs by which of the following?
Tasks they perform
Henri Fayol, a French industrialist, first analyzed what managers do and divided that work into
functions. The study of the management function that defines goals and establishes strategies to
achieve them is called:
Planning
Which one of the following items best reflects the extent to which a society places a high value
on reducing risk and instability?
Uncertainty avoidance
When a manger made a decision and he is uncertain about the outcomes. His decision is likely to
be:
Risky
Forecasting techniques fall into which of the following two categories?

Quantitative and qualitative
A plan developed to carry out a course of action that is not likely to be repeated in the future is
called:
Single-use plan
The organization which has no interaction with its external environment is called:
Closed system
Which famous management thinker was related with the development of "Theory X"?
Douglas McGregor
Planning
Monitoring organizational progress towards goal attainment is called:
Controlling
Organizational culture is similar to an individual’s:

Personality
Which of the following is NOT an example of an organization’s general environment?

Social conditions
Who presented the Concept of Quality?

Prof.Edward Deming
In order to communicate, motivate and delegate a manager must have:

Interpersonal skills
Which of the following departmentalization is used more in recent years to better monitor the
needs of customers and to respond to changes in those needs?
Needs-based (NOT SURE)
Which of the following is called output of a system?

Material
Who is credited for the theory of motivation based on the hierarchy of needs?
Abraham Maslow
Which of the following is NOT an example of a constituency that makes up the specific
environment?
Socio-cultural
The SWOT approach assesses an organization's:

Strengths, Weaknesses, Opportunities, Threats
An office supply firm that has three departments based upon retail, wholesale, and governmental
customers is using which of the following types of departmentalization?
Functional
To determine the ___________, a manager must determine what is relevant or important in
resolving the problem.
Decision criteria
A manager who strives to ensure the activities of the organization's employees are supported and
blend well with those of individuals outside the firm could be said to hold which of the following
interpersonal role within the company?
Figure head
What would be the best description of plans that focus on the broad future of the organization
and incorporate both external environmental demands and internal resources into managers'
actions?
Strategic plans
Which of the following scientist is most closely associated with the Hawthorne studies?
Mayo
When objectives are not written down or rarely verbalized, and the planning is general and lacks
continuity, which of the following types of planning is used?
Informal planning
Which of the following is the power that rests on the leader’s ability to punish or control?
Expert power
Inspiring people to be high performer is called:

Leading
Which of the following theory is currently the most widely accepted when describing employee
motivation?
Three-need
Activities such as taking visitors to dinner and attending ribbon cutting ceremonies come under
which of the following management role?
Liaison
LG and Sony electronics agreed to cooperate on developing new technologies. Representatives

from each firm meet regularly to coordinate this new venture. Which of the following roles these
mangers are playing?

Liaison
A skill or capability that enables an organization to conceive of and implement its strategies is
its:
Strength
The task environment of organizations consists of constituencies that have a direct impact on
managers’ decisions and actions. The main constituencies are made up of customers, suppliers,
competitors, and ________.
Legislators
Set of processes involved in creating or determining the strategies of the organization is called:
Strategy formulation
What type of an organization actively creates, acquires, and transfers knowledge within itself and
is able to modify its behavior to reflect new knowledge?
Which of the following is a general statement or understanding that guide or channelize thinking
in decision making?
Policy
Which of the following is a process that involves managers from all parts of the organization in
the formulation of strategic goals?
Strategic management
Maslow's need hierarchy, a healthy work environment is an example of what type of need?
Safety
What would be the best description of plans that focus on the broad future of the organization
and incorporate both external environmental demands and internal resources into managers'
actions?
Strategic plans
Which of the following is NOT a key element of the Total Quality Management approach?
Focus on the supplier
When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using which of the following skills?
Technical
The process of selecting decision criteria is accomplished by:
Massaging the data that will support a given decision
Flipping a coin to produce a 50-50 chance of being right
Alternatives that an organization chooses from its operations across several industries and
several markets is called:
Market-level strategy
In the MBO system:
Objectives are determined by management
Strategic plans cover a broader view of the organization and include the formulation of goals,
whereas operational plans define ways to:
Achieve the goals
Provide the most efficient methods of production
The first step in the decision-making process is which of the following?

Identifying a problem
A skill or capability that enables an organization to conceive of and implement its strategies is
its:
Strength
Planning
The plans which deal with fairly small set of activities are called:
Personal plan
Single use plan
Which of the following can be defined as the art and science of formulating, implementing and
evaluating cross-functional decisions that enable an organization to achieve its objectives?
Strategic management
Which of the following is NOT one of the situational factors thought to influence the relationship
between leader behavior and subordinate motivation to perform in the path-goal theory?
Task structure
Social obligation is the obligation of a business to meet its:
Economic and legal responsibilities
All of the following are the examples of the actions that can be taken in strategy implementation
stage EXCEPT:
Changing organization's pricing strategy
The method by which strategies are operational zed or executed within the organization is called:
Strategy implementation
Charles Babbage
In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These
countries have a large:
Power distance
Which of the following is associated with the classical view of social responsibility?
Economist Robert Reich
Henry Mintzberg
Which of the management tasks is the most important for a supervisory manager?
Controlling
Forecasting techniques fall into which of the following two categories?

Quantitative and qualitative
Which of the following theory is currently the most widely accepted when describing employee
motivation?
Three-needs
A leader, such as Bill Gates of Microsoft, who can inspire followers above their own self-
interests and can have a profound effect on their performance, are known as which of the
following?
Directive leaders
A situation in which an organization is not implementing valuable strategies that are being
implemented by competing organization is called:
Competitive disadvantage
Which of the following term is defined as a business firm’s obligation, beyond that required by
law and economics, to pursue long-term goals that are good for society?
Social obligation
Feed Back of ____ is necessary to improve the quality of the product.

Customers
Which of the following is the accountability for the achievement of objectives, the use of
resources, and the adherence to organizational policy?
Authority
Which management theory focuses on managing the total organization?

Scientific management
Communication should be:
2 way
The following is the process of developing businesses to pursue trends and changes that no one
else has seen before?
Entrepreneurship
A learning organization has developed its________.

Capacity to adapt and change
The greater the risk involves in making a decision, the greater the:
Outcomes
Information available
Rewards (NOT SURE)
A skill and capability held by numerous competing firms is called:

Common strength
The quantitative approach has contributed directly in the areas of:
Planning and control
Which of the following early advocates of organizational behavior was the first to argue
that organizations were open systems?
Hugo Munsterberg
The people at the bottom of the organization generally deal with repetitive and familiar
problems such as workers who are late or machinery that breaks down. As a result, most of
the decisions made by first line supervisors are:
Ill-structured decisions
The method by which strategies are operational zed or executed within the organization is
called:
Strategy implementation
The belief that businesses should be responsible because such actions are right for their own sake is
known as which argument for social responsibility?
Ethical obligation
A firm that is involved in two or more distinct businesses is known as:
A diversified company
Organizations that exploit their distinctive competencies often attain above normal economic
performance and obtain
Distinctive competencies
Which of the following describe(s) a global marketplace?
The entire world is a marketplace
The __ of a strategy specifies the range of markets in which an organization will
compete
Scope
When a manger made a decision and he is uncertain about the outcomes. His
decision is likely to be:
Risky
Non-programmed decisions are typically made under a condition of which of the
following?
Uncertainty
Which of the following is part of the 14 principles of management identified by
Henri Fayol?
Scalar chain
principle . Scalar Chain.

The line term refers to the degree to which subordinates are involved in decision making.
A well-designed goal should be:
Short and very specific about expected outcomes
Written in terms of outcomes rather than actions
Identifiable to even the first-line supervisors
Specific and within a manageable time frame
Characteristics of Well-Designed Goals
a. Written in terms of outcomes
b. Measurable and quantifiable
c. Clear as to a time frame
d. Challenging but attainable
e. Written down
f. Communicated to all organizational members
The threat of new entrants is the extent to which new competitors can easily enter
a market. Thus the threat of new entrants for a local restaurant than a automobile
company is
Equal
restaurant and automible company both demand a specific set of expertise and considerable
workforce. In addition to this, both demand a good amount of capital to commence the
business.
Which of the following BEST describes directional plans?
Flexible plans that set out general guidelines
SWOT analysis divides organizational strengths into two categories; common
strength and__.
Distinctive competencies
Management , 11ed, By Ricky W. Griffin Evaluating an organization's strengths
Planning is often called the primary management function because it:
Establishes the basis for all the other functions

The organization that has developed the capacity to continuously learn, adapt, and
change is called:
Virtual organization
Which of the following is important in effectively implementing the chosen
alternative in the decision-making process?
Allowing those impacted by the outcome to participate in the process

Cultivating a learning culture where organizational members systematically gather
knowledge and share it with others in the organization so as to achieve better
performance is called:
Knowledge management
Which one of the following individuals is most closely associated with scientific
management?
Frederick Taylor
All of the following are steps in objective setting, EXCEPT.
Specify deadlines
Allow the employee to actively participate
Link rewards to effort
Prioritize goals
Concern for employee motivation is most closely associated with which of the
following management approach?
Organizational behavior
TCS represents what factor to the Pakistan Postal Service in its specific
environment?
Competitor
An appropriate managerial behavior in a given situation that depends on a wide variety of elements, is
called:
Contingency perspective
Single use plan
Which of the following is best described as doing something differently and has been
described as discontinuous or complementary change?
Innovation
First-line mangers are responsible to report to:

Middle-level mangers
To run organization efficiently an organization need engineering skills as well as managerial

skills. This idea was given by:
Robert Owen
Charles Babbage
Henry Towne
W. Edwards Deming
Associations of different nations like European Union & NAFTA have been established to:
Promote open trade among nations
Discrepancy between existing and a desired state of affairs is called:

Problem
Low level management has a complete authority to make decisions in case of:
Scalar Chain
Ali is a manager in a multinational organization. He believes that the employees of the

company are lazy and do not have much ambition. Ali can be classed as_____ manager
based on the perspectives of Douglas McGregor.
Theory X
Which of the following is called an input to a system?
Employee behavior
When objectives are not written down or rarely verbalized, and the planning is
general and lacks continuity, which of the following types of planning is used?
Informal planning
Which one of the following is an example of organization?

Hospitals
Colleges
Factories
The principle of “Division of Labor” was given by:
Adam Smith
Which of the following types of plans is highly interdependent and must take into account
the resources and capabilities of the entire organization and its external environments?
Strategic plans
In some countries, such as Venezuela, titles, rank, and status carry a lot of weight. These
countries have a large:
Power distance
Plant managers come under which of following management levels?
Middle managers
At the very first stage of establishment, organizations are generally indulged in:
Planning
Feed Back of ____ is necessary to improve the quality of the product.
Customers
Employees
Investors
Which one of the following is weakness of MBO?
Requires training of employees

The process of monitoring performance, comparing it with goals and correcting any
significant deviations is known as:
Controlling
Associations of different nations like European Union & NAFTA have been established to:
Share the armies of each other
Stabilize the political systems
Promote open trade among nations
1. Which one of the following approaches to management has also been labeled as operations
research or management science?
The quantitative approach
The quantitative approach, also called operations research or management science, is the use of Quantitative
techniques to improve decision making, and it evolved out of the development of Mathematical and statistical
solutions to military problems during World War II. After the war, many Quantitative techniques that had been used
for military problems were applied to the business sector
2. Communication should be:
· 2 ways
communication can be top-down (e.g. directions and instructions given from superior to sub-ordinate) or it can be
bottom-up (e.g. feedback from sub-ordinate to superior).
3. There are many healthcare products manufacturers. XYZ Company manufactures only personal hygiene
products. It markets such products deodorant, body powder, body creams, and exfoliates. Because it only stocks
body care and personal hygiene products, it is using _____ strategy.
· Focus
A focus strategy entails specializing by establishing a position of overall cost leadership, differentiation, or both, but
only within a particular portion, or segment, or an entire market.
What was the focus of Charles Babbage’s (an English mathematician) attention?
· Efficiencies of production
Charles Babbage (1792-1871) is considered to be the “father of modern

computing.” He foresaw the need for work specialization involving mental work.
His management ideas also anticipated the concept of profit sharing to improve
productivity.
When Shumaila is comparing actual sales figures with goals established earlier to see if her department met the
target, she is performing which of the following functions?
Controlling
Toyota motor company will be called efficient if it produces:
· Quality products at low cost
Which of the following is a comprehensive term describing the way an organization does its work by using electronic
(Internet-based) linkages with its key constituencies in order to efficiently and effectively achieve its goals?
Electronic business
C. Managing in an E-Business World. Chapter no 10 page no:25

1. E-business (electronic business)—a comprehensive term describing the way an organization
does its work by using electronic (Internet-based) linkages with key constituencies in order to
efficiently and effectively achieve its goals.
To maximize motivation among today’s diverse workforce, managers need to think in terms of which of the following?
· Flexibility
To maximize motivation among today's diversified work force, managers need to think in terms of being flexible.
Many of the so-called family-friendly programmes and flexible working schedules that organizations have
developed are a response to the varied needs of a diverse workforce.
http://www.citehr.com/71499-enhance-motivation.html
When Ali decides to take corrective action and provide damage control, he is acting in which of the following roles?
· Disturbance handler
2) The disturbance handler takes corrective action when the organization faces important,
unexpected difficulties
The time period for the construction of pyramids was:
· 20 years
Which of the following is NOT one of the situational factors thought to influence the relationship between leader
behavior and subordinate motivation to perform in the path-goal theory?
· Preferences of the leader

For reference try lect 38 slide 20/32
When a young child emulates a professional sports star’s behavior, the star has what kind of power over the child?
Referent
The socioeconomic view is that management’s social responsibility goes beyond making profits to include:
Placing members of society on welfare

Protecting and improving society’s welfare
Minimizing the welfare of society in exchange for profits
Protecting and improving the organization’s profits
The socioeconomic view is the view that management’s social responsibility goes well beyond the
making of profits to include protecting and improving society’s welfare.
a. The argument behind this view is that corporations are not independent entities responsible only to
stockholders.
b. Also, modern organizations are no longer just economic institutions.
Which of the following is associated with the classical view of social responsibility?
Stockholder financial return
The classical view is the view that management’s only social responsibility is to maximize profits.
a. Milton Friedman is the most outspoken advocate of this view.
b. He argues that managers’ primary responsibility is to operate the business in the best interests of
the stockholders—the true owners of the organization.
1. Which management theory focuses on managing the total organization?
Administrative management page19
2. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras
to analyze workplace efficiencies?

Frederick Taylor page16
3. If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is
called:
Groupthink page47 2.d)
4. Which of the following is NOT a valid assumption about rationality?

Preferences are constantly changing
6. A plan used to operationalize any other kind of plan is called:

Action plan
7. A guest at a hotel complains that the room hasn’t been thoroughly vacuumed. This is an event that occurs
occasionally and can be handled with a standardized, routine response. This would be a:

A programmed decision page45
8. Forecasting techniques fall into which of the following two categories?
Quantitative and qualitative page53
9. Which of the following approaches to ethical decision-making focuses on the consequences of an action?
Utilitarian approach
Utilitarianism focuses on the consequences of an action, and not on the action itself
Socially responsive
Sony Corporation’s focus on product innovation is an example of which of the following dimensions of organizational
culture?
Outcome orientation
A well-designed goal should be:
Written in terms of outcomes rather than actions
Which of the following is NOT a key element of the Total Quality Management approach?
d. Focus on the supplier
Question # 3 of 20 ( Start time: 05:16:58 PM ) Total M - 1

Executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of
the board are positions associated with which of the following levels of management?
d. Top managers

The owner of a chain of supermarkets sets a goal of opening up ten new stores in new locations within the next six
years. Which of the following plan it is?
c. Long-range

Which of the following plans have the broadest organizational focus and the longest time frame?
b. Strategic
Which of the following is NOT one of the four elements to a system?
b. Capital
The set of processes involved in creating or determining the strategies of the organization is called:
a. Strategy formulation
e.
The set of strategic alternatives that an organization chooses from as it conducts business in a particular industry or
market is called:
a. Business-level strategy

According to Max Weber, organizations should have all of the following features to perform successfully EXCEPT:
a. Informal rules and procedures

Which of the following BEST describes directional plans?
a. Flexible plans that set out general guidelines

The specific organizational environment includes which of the following?
a
d. Competitors

If a group’s desire for consensus and cohesiveness overwhelms its desire to reach the best possible decision, it is
called:
a. Groupthink

The SWOT approach assesses an organization's:
c. Strengths, Weaknesses, Opportunities, Threats

Which viewpoint emphasizes finding ways to manage work more efficiently?
c. Classical

In an uncertain environment, managers want to develop plans that are:
a. Flexible but manageable

Group decisions provide _____ information as compared to individual ones.
b. Complete

Which of the following early advocates of organizational behavior was concerned about deplorable working
conditions?
a. Robert Owens
Strategy __________ is the process of choosing among different strategies and altering them to best fit the
organization's needs.
a. Formulation
Which one of the following is an example of organization?
1. Hospitals
2. Colleges
3. Factories
4. All of the given options

The most important point of Prof. Edward Deming’s Philosophy was:
3. Wastage of the resources should be minimized

Inspiring people to be high performer is called:
Leading
All of the following are the characteristics of an organization EXCEPT:
Product
All of the following are managerial roles identified in Mintzberg’s Model EXCEPT:
Functional
People with which of the following decision making style have a high tolerance for ambiguity and
tend to focus on the people or social aspects of a work situation?
Conceptual
Achieving results, making the right decisions, and successfully carrying them out to achieve an
organization’s goals refer to:
Effectiveness
What is the best term to describe the process of attempting to influence other people to attain the
organization's objectives?
Leading
Which of the following early advocates of organizational behavior was concerned about deplorable
working conditions?
Robert Owens
Planning
Assembling additional information and identifying both the nature and the causes of the problem
comes under:
Diagnosis stage
An appropriate managerial behavior in a given situation that depends on a wide variety of elements,
is called:
Contingency perspective
Quantitative perspective
Is determined by the top level of management (not sure)
Is quantified to determine its existence
Usman currently holds a management position within his company. His job responsibilities include
maintaining a focus toward long-term issues that may impact the company as well as developing
appropriate goals to guide the organization. Jim is most probably which type of manager?
Top Level Manager
When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using which of the following skills?
Technical
Ali has just received each and every necessary statistics on the proposed new purchases for his
organization. Ali is now ready to render his decision about them. Ali will be making his decision
under conditions best referred to as:
Certainty
1. There are many models that describe the behavior and roles of successful managers but no one model
can be applied to all types of managers and situations.
(True; Moderate; p. 5)
2. To be effective, an organization must have clearly defined sets of goals and objectives.
(False; Difficult; p. 4)
3. First-line supervisors are responsible for directing the day-to-day activities of operative employees.
(True; Easy; p. 6)
4. Middle managers set goals and objectives and make decisions about the direction of the organization
that affect everyone in the organization.
(False; Moderate; p. 6)
5. Operatives are managers who supervise the work of other people in the organization.
6. Effective management is using staff, time and resources wisely to minimize unnecessary cost to the
organization.
7. Managers can be classified in terms of either their level in the organization at which they work and or
their area of specialization.
8. Defining goals and setting objectives is part of the organizing function of management.
9. The four processes of management consist of controlling, leading, planning and outsourcing
(False; Easy; p. 8)
10. Monitoring budgets, costs, performance and improvement are part of the management process
known as controlling
11. Organizations that are more efficient are effective
12. Mintzberg found that mangers carefully processed information before deciding what actions to take.
(False; Challenging; p. 10)
13. Mintzberg concluded that managers perform 10 interrelated activities that relate to decision making,
using information and interpersonal relationships.
(True; Easy; p. 10)
14. Since you cannot measure the “bottom-line” in non-profit organizations, managers do not need to
focus on the financial aspects of their operations.
(False; Difficult, p. 12)
15. Middle managers spend more time on leading than on any of the other management function.
(True; Moderate; p. 12, Ex.1-6)
16. Intellectual skills are most critical for successful management.
(False; Easy; p. 15)
17 An understanding of interpersonal relationships that can be gained from studying the humanities and
social sciences play an important role in influencing management skills and practices.
18. There is a universally accepted model of a successful manager.
(False; Easy; p. 4)
19. A systematic arrangement of people brought together to accomplish some specific purpose is an
organization.
(True; Easy; p. 4)
20. All organizations develop a systematic structure that defines and limits the behavior of their members.

Managers and Managing

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Managers and Managing

The leader of an organization performs __________, as per Mintzberg.

A manager transmits the information outside the organization. He is performing which of

Global competition, accelerated product development by competitors, and increased demands by

Plant managers come under which of following management levels?

A budget is an example of which of the following plan?

Which of the following statement best describes Social Obligation?

Computers and campus facilities given to a university are called its:

In order to communicate, motivate and delegate a manager must have:

Moral Rights Approach

Snor term Plams

Which is the most common cause of business failure?

Depletion of natural Resources

Fulfilling their Social Obligation

Avoiding industrial accidents

Hawthorne studies were a series of early experiments that focused on:

Choosing the alternative with the highest score

A learning organization has developed its________.

The assignment of new or additional responsibilities to a subordinate is called:

When managers give goals to employees, they must always:

Which of the following is the final step in the decision-making process?

Forecasting techniques fall into which of the following two categories?

Organizational culture is similar to an individual’s:

Which of the following is NOT an example of an organization’s general environment?

Who presented the Concept of Quality?

In order to communicate, motivate and delegate a manager must have:

Which of the following is called output of a system?

The SWOT approach assesses an organization's:

Inspiring people to be high performer is called:

LG and Sony electronics agreed to cooperate on developing new technologies. Representatives

Select correct option:

Focus on the supplier

The process of selecting decision criteria is accomplished by:

Massaging the data that will support a given decision

Flipping a coin to produce a 50-50 chance of being right

In the MBO system:

Objectives are determined by management

Achieve the goals

Provide the most efficient methods of production

The first step in the decision-making process is which of the following?

A budget is an example of which of the following plan?

Single use plan

Changing organization's pricing strategy

Forecasting techniques fall into which of the following two categories?

Select correct option:

Feed Back of ____ is necessary to improve the quality of the product.

Which management theory focuses on managing the total organization?

Communication should be:

A learning organization has developed its________.

A skill and capability held by numerous competing firms is called:

Planning and control

principle . Scalar Chain.

Management , 11ed, By Ricky W. Griffin Evaluating an organization's strengths

Planning is often called the primary management function because it:

Establishes the basis for all the other functions

Allowing those impacted by the outcome to participate in the process

First-line mangers are responsible to report to:

To run organization efficiently an organization need engineering skills as well as managerial

Promote open trade among nations

Discrepancy between existing and a desired state of affairs is called:

Ali is a manager in a multinational organization. He believes that the employees of the

Which one of the following is an example of organization?

Which one of the following is weakness of MBO?