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Analytics Solutions
Analytics Solutions
Technology and advanced statistics boost We offer a new perspective on how to drive customer experience by combining the expertise of research and
the value of every customer during every analytics with global leadership in operational excellence. By bringing together technology, advanced statistics,
and customer interactions, we boost the value of every customer during every interaction and transform data
interaction and transform data into
into opportunities.
opportunities.
What do we offer?
We developed an integrated approach that combines
our expertise in data analysis, modeling and real-
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results to your daily customer relationship
operations.
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We transform data into opportunities.
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InTouch
InTouch is a tailored, in-depth analysis of the factors that impact customer
satisfaction to prioritize efforts and improve business results. Our solution
has the ability to predict and measure the effect of changing factors on the
customer experience. Explore the possibilities to understand, analyze and
improve the customer journey.
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SmartCast
A sophisticated forecasting solution that combines historic internal and
external data to forecast inbound calls. It allows you to simulate different
business scenarios in order to reduce inefficiencies and improve customer
experience.
OnTarget
A predictive solution integrated with the customer service to improve the
experience delivered through a better understanding of your customers.
OnTarget calculates the propensity by customer to a target behavior —
allowing programs to proactively act anticipating customers' needs.
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Real Business Results
✓ Decreasing complaints
✓ Reducing operational
ACCURACY BY S AT I S F A C T I O N B Y
Enhance Retention
T O TA L C H U R N O F
-17%
for a multinational power
and
gas company
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Security Back-Office Solutions Travel, Logistics & Hospitality
Social Responsibility Contact Center Banking and Financial Services
Digital Integrated Business
Services
Content Curation and
Moderation
Praxidia Knowledge Services
Human Resource Outsourcing
Finance and Accounting
Services
Face-to-Face
Work-at-Home
Social Media Solutions
Video Kiosk
Web Channel Solutions
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