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Analytics Solutions

Analytics Solutions
Technology and advanced statistics boost We offer a new perspective on how to drive customer experience by combining the expertise of research and
the value of every customer during every analytics with global leadership in operational excellence. By bringing together technology, advanced statistics,
and customer interactions, we boost the value of every customer during every interaction and transform data
interaction and transform data into
into opportunities.
opportunities.
 

What do we offer?
We developed an integrated approach that combines
our expertise in data analysis, modeling and real-
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results to your daily customer relationship
operations.

Our approach is to move from an IT cost-based big


data to a business ROI-driven attitude.

We understand the triggers that leverage customer


experience. We analyze data and design action plans
based on insights.

Our Analytics Specialists are a specialized group that


focuses on qualitative, quantitative, and big-data
analytical tools.

Our solutions are based on


High-end Customer Behavior Big Data Analysis ROI-driven Attitude
Technology Prediction

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We transform data into opportunities.
Contact us

InTouch
InTouch is a tailored, in-depth analysis of the factors that impact customer
satisfaction to prioritize efforts and improve business results. Our solution
has the ability to predict and measure the effect of changing factors on the
customer experience. Explore the possibilities to understand, analyze and
improve the customer journey.

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SmartCast
A sophisticated forecasting solution that combines historic internal and
external data to forecast inbound calls. It allows you to simulate different
business scenarios in order to reduce inefficiencies and improve customer
experience.

OnTarget
A predictive solution integrated with the customer service to improve the
experience delivered through a better understanding of your customers.
OnTarget calculates the propensity by customer to a target behavior —
allowing programs to proactively act anticipating customers' needs.

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Real Business Results

Increase Sales Decrease complaints


We can help you
achieve
INCREASED POTENTIAL REDUCED COMPLAINTS BY
OUTBOUND SALES BY
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achieve
34%
OUTBOUND SALES BY

4.8% for a multinational bank in


Europe
outstanding
with same effort and
investment
results by:
✓ Increasing sales and retention

✓ Decreasing complaints

Uplift your planning Improve your customer ✓ Improving the customer


capability experience
experience 
INCREASED FORECASTING INCREASED CUSTOMER

✓ Reducing operational
ACCURACY BY S AT I S F A C T I O N B Y

26pp 35% inefficiencies


surpassing target expectation

Enhance Retention

T O TA L C H U R N O F

-17%
for a multinational power 
and
gas company

Who We Are Our Solutions Industries Resource Center Contact Us


About us Omnichannel Customer Utilities
Awards and Recognition Experience Telecom, Media, and Technology
CX Lab Analytics Solutions Retail and E-commerce
Performance Management Automation Healthcare

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Security Back-Office Solutions Travel, Logistics & Hospitality
Social Responsibility Contact Center Banking and Financial Services
Digital Integrated Business
Services
Content Curation and
Moderation
Praxidia Knowledge Services
Human Resource Outsourcing
Finance and Accounting
Services
Face-to-Face
Work-at-Home
Social Media Solutions
Video Kiosk
Web Channel Solutions

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