VINCENT T.

TECCA

4737 Sage St.

Missoula, Montana 59808
Phone (406) 544-0560 ~E-Mail vintecca@gmail.com

SUMMARY OF QUALIFICATIONS

Demonstrated ability to manage networks, printers and related communications

Support clients both onsite and from remote locations
Strong background in Microsoft Windows Server 2008, 2003, 2000 and
supporting users using Windows 7, Windows 8, Windows 10 and the Microsoft
ecosystem. Maintained and supported a fleet of iPads and android tablets, laptops
and related peripherals
Excellent customer service skills in providing IT support to a variety of clients
A+ Certification, Server 2008 certification, Exchange server 2003 certification,
working toward network security certification
U.S. Navy Veteran, Gulf War Era, USS Peleliu LHA-5
Knowledge of Linux and basic commands

EDUCATION

Associate of Applied Science, Micro-computing Technology/Network Administration

The University of Montana, Class of 2001
Coursework in Social Work, 1991 - 1998
The University of Montana

EMPLOYMENT HISTORY

Network Administrator/IT support May 2015 – November 2018

Winds of Change Mental Health Center Missoula, MT

Provided network solutions and IT support for 100+ employees and four remote
locations; maintained HIPAA compliance throughout agency
Configured and maintained fleet of iPads, MAC OSX, OS11, MAC iOS- custom
agency configurations to access Mental Health Center portals and outside access to
resources
Configured, installed and maintained approximately 70 local PC’s as well as copy
machines, printers/scanners; off the shelf equipment as well as full size units
Provided technical support for 5 local group homes; including security camera set-
up and monitoring with DVR access
Remotely managed all IT needs for assisted living facility located in Livingston MT
as well as local entities
Owner /Operator June 2010 – May 2015
TeccaTech LLC Missoula, MT
Designed and implemented network solutions for clients, small business and home
users. Addressed customer inquiries and carried out solution orientated outcomes
Performed PC and laptop maintenance and repairs
Removed spyware, malware, and malicious software
RMA returns and outside vendor interactions
Provided offsite monitoring and updating

Network Administrator/Computer Support Technician August 2001 - June 2010

Western Montana Mental Health Center Missoula, MT
Provided onsite and remote network administration and management
Managed all network integration projects. Added and deleted users, ensuring safe
terminal server access and backup solutions, assisted with set up of new
construction projects, and worked with VOIP and multi-line phone systems
Provided IT help desk support to approximately 750 users at 25 different agencies
Configured new PCs and network printers for users; provided maintenance,
diagnosis and repair
Handled RMA and warranty issues through appropriate channels
Supported Microsoft Office Suite, Windows 7, Windows 8, Windows 10, Windows
Server Operating Systems 2000, 2003, 2008, and Windows Terminal Server 2008
Set up and maintained the company email system with Exchange Server 2007 and
provided HIPAA compliant encryption solutions for all outbound email with
triggers utilizing the ZIX platform
Provided safe, secure data transmission via VPN tunnels and encryption
Utilized Cisco routers and managed and unmanaged name brand switches
Facilitated meetings with remote tele-medicine and tele-court communications via
PolyCom IP cameras, Skype, and Zoom platforms
Worked with multi-line phone systems, VOIP and wireless technologies
Managed agency backups and created archival media to safeguard data

Computing and Information Help Desk Consultant July 2000 - August 2001
The University of Montana Missoula, MT
Served the campus community including staff and students with a wide variety of
computer and network related issues
Setup and reset of staff and student email accounts
One-on-one tutor sessions with staff and students