EXECUTIVE SUMMARY

Patient-centered attention is healthcare that is courteous of, and sensitive to, the
orientations, wants and beliefs of patients and consumers. The widely accepted
dimensions of patient-centered attention are attitude, emotional support, personal
pleasure, knowledge and communication, cohesion and change, aid coordination,
participation of family and carers, and access to care. Studies evaluating patients’
experience of healthcare are typically using these domains. Patient centered care
improves patient care content and produces common value for companies. When
care executives, suppliers, patients and families work in business, the quality and safety
of healthcare increases, and provider satisfaction increases and patient care
experience improves. Patient-centered attention will also positively impact business
measures, e.g., finances, quality, safety, satisfaction and market share.

Another benefit of this approach is that it can be used to improve patient outcomes.
The benefits of this approach include:

 Improved patient satisfaction

 Increased revenue
 Reduces costs and time spent on the patient’s care
 Improved quality of life

This approach is more effective when patients are able to receive timely information
about their treatment options and how they can best manage their own health with
little assistance. In addition, it can be used to improve the patient’s cooperation by
letting them have the choice of what treatment they want to receive.

VISION

TLC Healthcare Centre sees through the individuality of our clients to give them a better
outlook on life and how they should be living it. We want to create a healthy and safe
environment, not only for us, but especially for our clients as well, helping them in
achieving their goals while improving their quality of life through services we have
innovated and provided.

MISSION

Here at TLC Healthcare Centre, we aim to improve the well-being of those we provide
with the dedication to excellence at all that we do, through providing quality care for
our clients and the satisfaction of their families, including in the community. TLC
Healthcare Centre offers a wide range of services to meet the needs of individuals and
communities, focusing on the quality of care our clients need and deserve.
EXECUTIVE SUMMARY

Patient-centered attention is healthcare that is courteous of, and sensitive to, the
orientations, wants and beliefs of patients and consumers. The widely accepted
dimensions of patient-centered attention are attitude, emotional support, personal
pleasure, knowledge and communication, cohesion and change, aid coordination,
the participation of family and care-givers, and access to care. Studies evaluating
patients’ experience of healthcare are typically using these domains. Patient-centered
care improves patient care content and produces common value for companies.
When care executives, suppliers, patients and families work in business, the quality and
safety of healthcare increases, and provider satisfaction increases and patient care
experience improves. Patient-centered attention will also positively impact business
measures, e.g., finances, quality, safety, satisfaction, and market share.

Another benefit of this approach is that it can be used to improve patient outcomes.
The benefits of this approach include:

• Improved patient satisfaction

• Increased revenue

• Reduces costs and time spent on the patient’s care

• Improved quality of life

This approach is more effective when patients are able to receive timely information
about their treatment options and how they can best manage their own health with
little assistance. In addition, it can be used to improve the patient’s cooperation by
letting them have the choice of what treatment they want to receive.