Maintenance Manual

Troubleshoot：
1. Printhead not firing ink：
Printhead voltage is on
Optical fiber connects correctly
The reading of the encoder in the software is changing when the carriage is moving.（If reading
does not increase or decrease correspondingly, check the encoder sensor）
2. Carriage motor (X motor) not functioning：
PCI card is installed properly
Motor is not under self-lock.
Refer to the motor driving board (DB810) in the circuit diagram for the connections of the power
and data cable are connecting correctly
3. Feeding motor (Y motor) not functioning：
Procedures are the same as 2.
4. Feeding or take-up motor not functioning:
Check the sensitivity of the sensor
Replace the feeding and take-up board
Replace the feeding or take-up sensor
5. X or Y motor overheated (The surface of the motor exceeds 50 degree Celsius)
Check whether there is resistance when moving the carriage. If there is obvious resistance,
check if the motor gear is in the proper position. The gear should not have contact with the
motor.
Check the motor driver. “Limit” to “+”. “Gain” to “-“. “Damp” to “-“, and turn back about 30
degree. If there is noise from the motor, turn the “Damp” to more “-“.
6. The parameter of printhead voltage is not correct when uploading or downloading：
The driver of the PCI card is installed
Optical fiber connects correctly.
No damage on the optical fiber
Change computer and PCI card
Change printhead board
7. Software froze or parameter cannot be saved：
Replace the “printer” software from the CD
“Printer” software requires all the files to be writable. Uncheck the “Only for read” under the
properties.
8. Printing width does not match the setting width：
The resolution of RIP image does not match the resolution in the “Printer” software。（For
example， if the resolution of the rip image is 240*540DPI，but using 180DPI.ini file in the
software）
9. Printhead not firing ink during printing：
Remove all the air in the tubes
No air leakage
Set proper printhead voltage
Negative pressure is correct by adjusting the subtank height
10. Ink supply system not functioning：
Reconnect flat data cable and the connection part is not damaged
Ink pump connects properly
Change servo board
Floating switch is working properly
11. Pump is not working
Check the incoming voltage
The plug is connected properly
Use syringe to inject and suck out air from the ink incoming side. Stop until you feel the piston
is moving.
Check whether there is ink in the air Subtank.
Change pump.
12. Ink drops out from the printhead
Air tube is clipped.
Changed elec. mag. Valve
13. Interruption during printing：
Restart the printer and the computer
Rip the image again
Optical fiber connection
Replace the “Printer” software
Change PCI card
Change printhead board
14. RIP thumbnail image not correct（Black appears on the top part）：
“Printer v1.16” can support the rip file to be more than 2 Gb, but the system has to be in NTFS
format.
The rip file is larger than 2Gb which exceed the limit buffer of the “printer v1.16” or lower
version software. Please use “network printing”. The computer has to have a IP address from
the network card. (Don’t install two network cards in a computer) Check the “network
printing” under “print” in the “printer” software. In Photoprint rip software, set the output to
“TCP/IP” instead of “FILE”. Input “127.0.0.1” to the TCP/IP address if the computer is
connected to the printer directly, and the port number to be “9100”.
If the network card has assigned an IP address to your computer, then input the corresponding IP
address, such as the following. (The following IP address is just an example)

Check the “Print while ripping” in the preference:

P.S.: Make sure the “printer” software is open when sending the image

If the number of pass does not match the setting of the rip software, reset the “print mode” to the
corresponding dpi in the “printer” software.
15. Printer froze or bi-direction changes to uni-direction, carriage hitting the frame, and haves
data error：
Long and short belts of the carriage movement is vibrating
Consistence between motor bearing and motor
Encoder is dirty
Change motor
16. Carriage is at the origin position, and it moves to the right after pressing “reposition”：
Change the origin sensor if it is always in the off position.
The DIP signal wire is loosening on the X motor driver.
17. Printhead voltage and temperature reading abnormal
The “printer v1.11” has the option for voltage and temperature ratio when setting the voltage.
The “printer v1.13” or more update version doesn’t support this function anymore. Set both of
the ratio to default in the version 1.11.
18. Carriage moves to the home abnormally. Press either the left or right limit switch, the STS
displays “00111”.
Change printhead board
19. STS displays “00000”
Change long data cable for signal
20. 12V not correct in the electrical system
Loosen the screw at lower left hand corner of the servo board because it may short circuit with the
power input.
Change the 12V power supply board.
21. Vertical banding
Clean 4 rails and the carriage bearing perfectly.

Creating Image and Printing：

1. Take into account of the size of the image and the usage of the printout when deciding the
resolution of the image. Low resolution will affect the printing quality, high resolution will take
time to rip.
2. According to the ink, select corresponding icc profile. “Printer” software should have the
corresponding print mode as the rip file.
3. Consider using other printing mode with higher pass when the darkness is not satisfied.
4. If the red color is not red enough, you may add a little cyan into the red color.
5. The original image should use CMYK mode. Otherwise, there will be a color shift in the
printout.
6. Notice that “CMYK” represents four color printing and “CMYKcm” represents six color.