Venkata Gopal Vissamraju

Email: keraka9@gmail.com
Phones: Land Line: 0866-2543116 Mobile : 6300041167

Objective
To utilize my knowledge and experience in the field of Technical Support/BPO where I can
contribute to the Organization’s success with my sincere efforts and at the same time,
would like to expand my knowledge base and personal skills in a highly professional team
environment.

Summary
More than 1 year experience in voice and email support
➢ Around 6½ years of experience in EDP, Data Analysis and reporting
➢ Around 11 years of experience as system administrator/senior computer operator
➢ Possesses excellent communication and inter-personal skills
➢ Experience in handling responsibilities as well as ability to contribute as a productive
team member
➢ Experience as a Faculty member for voice, bpo and email support.
➢ Good experience in email and telephone communication with customer

Professional Experience

Worked as Senior Technical Support Executive – Level 2 ( Voice – IN BOUND ) in

SUTHERLAND GLOBAL SERVICES Since May 4th to 18th December, 2007 at Padi Center,
Chennai for the Client Symantec Anti Virus Home Products.

Worked as Technical Support Officer – Level 1 ( Both Voice and E-mail – IN BOUND) in HCL
TECHNOLOGIES BPO SERVICES since 8th December, 2005 to 12th March, 2008, at Center 4,
Greams Road, Chennai for the Clients AT&T, British Telecom.
Worked as Data Analyst in Guntur for M/s.Apex Solutions Ltd., a CRANE group company
having joint venture with an U.S company – Worked for 2 years.

Worked as Systems Administrator in Vijayawada for TELCO (Benz Company) – Worked for 1
year.

Worked as Junior Officer (Systems) in Chennai for M/s.Lactochem Ltd., which is immersed in
manufacture of Lactic Acid (Food Grade) having joint venture with the Tamilnadu Govt., - Worked
for 2 years.

Worked as Sr.Operator (Computers) in Mumbai for M/s. Emmellen Biotech Pharmaceuticals

Ltd, which is a pioneer in bulk drug manufacturing and is a 100% EOU having 500 crore turnover
– Worked for 4 years.
✓ neerademic Profile

Bachelor in Science from Andhra University 1985

✓ Post Graduate Diploma in Computer Applications from NIIT, Vijayawada 1989

Additional Skills
Passed type-writing tests in English, Telugu and Hindi (Lower Grades)
✓ Able to type at higher speed in English language ( 65 WPM )
✓ Programming experience in Cobol, FoxPro and dBase
✓ Expertise in MS Office Applications, Internet and email maintenance
✓ Experience in accounting packages like Tally, Wings, Tata Ex.

Responsibilities Handled
As a Technical Support office at HCL and SUTHERLAND GLOBAL SERVICES

Handled customer calls and responded to their queries over phone

✓ Timely responses to customers through out the tenure in HCL
✓ Drafted independent responses to customers
✓ Maintenance of emails
✓ Internet browsing as per organization needs
✓ Hardware trouble shooting support
✓ Prioritization of issues reported

As EDP Manager/Systems Officer

Maintenance of databases and regular backups

✓ Periodical reports generation for various departments like Purchase, Sales, Accounts
etc
✓ Hardware Trouble-shooting
✓ Supervising of Annual maintenance contract for Hardware
✓ Coordination with other departments for feedbacks
✓ Data Input

Personal Particulars
Father’s name:
V.V. Narasimha Rao
Manager - SBI (Retd)
Marital Status: Single
Address for Communication: 48-11/7-8, Kethineni Vari Street, Currency Nagar,
VIJAYAWADA – 520 008