GLOBAL BUSINESS SOLUTIONS

(GSG-GBS)

YOUR EXPERIENCE MEETS A WORLD OF

OPPORTUNITY.

DON’T About American Express

American Express is a global services company that provides
BUILD consumers and businesses with exceptional access to products, insights
and experiences that enrich lives and build business success.

YOUR We make it easier, safer and more rewarding for consumers and businesses to
purchase the things they need and for merchants to sell their goods and
CAREER services through innovative payment, travel and expense management
solutions.

WITHOUT Working at American Express

IT. Experiences That Back You

What you choose to do for a living is one of the most meaningful decisions you can
make. At American Express, our job is to help you excel at yours. We provide
experiences to become a great leader, a world of opportunities to grow your
career, and an inclusive culture to help you thrive. Because the best way to back
our customers is to back our people.
Reasons to Believe

• An iconic global brand, where you can grow as a leader

• Meaningful and rewarding work that is performed with integrity
• A culture of learning in collaboration with great colleagues and leaders
• A unique career journey shaped by your talent and curiosity
• Support and trust to thrive in your career and life
™
The Powerful Backing of American Express.
 JOB DESCRIPTION & CANDIDATE PROFILE
Role Name: Business Analyst/Assistant Manager

This opportunity is in American Express Data Platform and Capabilities, part of the Sales and Business Enablement (SABE)
team in GBS based out of Gurgaon, responsible for developing new business opportunities, launching & supporting new
products and services, and expanding product distribution to support enterprise value and drive revenue growth. The team is
focused on meeting the business needs of our customers by creating information products and services that leverage the
American Express closed-loop data. The incumbent will be responsible for supporting Customer 360 product within Enterprise
Digital and Analytics (EDA) organization.

The Customer 360 team in Enterprise Digital and Analytics (EDA) organization within American Express is responsible for
providing solutions to create a 360 view of our customers across different businesses. C360 product uses big data platform and
algorithms to recommend accurate information using internal Amex and External data sources. It has lot of enterprise wide use
cases catering to consumer, commercial and merchant business’s needs

Responsibilities of the candidate would include:

• Focus on supporting business use case specific data analysis, create specific business rules on data trends, data monitoring
and taking remediate actions
• Create ad-hoc reports to give deep insights on data trends
• Manage customer expectations including scope, schedule, changes, and problem resolution
• Drive on-time, high quality project deliverables
• Document best practice guidelines to build knowledge within team
• Appropriate action to highlight challenges and ensure resolution via correct channels.
• Project documentation including Requirement documents and project tracker

Required Skills:
• Strong analytical skills including the ability to think through all aspects of complex business requirements and generate
possible courses of action
• Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to
shifting priorities, multiple demands, ambiguity and rapid change
• Ability to prioritize and deliver work within a deadline-driven climate
• Strong communication skills oriented toward working with customers to document their product needs
• Team player with demonstrated ability in collaborating across customer and Technology organizations
• Experience of working in a case management system such as Service Now, JIRA etc.
• Proficiency in Python, Hive and SAS/SQL programming skills
• Basic Unix skills
• Knowledge of Big Data/ Hadoop is a strong plus
• Experience working within a complex data warehouse environment is a strong plus
• 4+ years’ experience as a Business Analyst or Business Systems Analyst.
• Bachelor’s Degree is required
 PROFILE FOR SUCCESS

Role Name: Business Analyst/Assistant Manager

Purpose: Create and maintain data repositories and reporting solutions which enable the business to drive effective
business strategies, make fact based decisions and track business outcomes.

Critical Factors to Success (Outcome Driven):

Business Outcomes:
• Improve content relevance and digital channel utilization by developing advanced analytical and personalization
capabilities
• Create a competitive advantage for Amex by leveraging marketing insights
• Accurate reporting on KPI’s across diverse digital and traditional channels
• Standardize and automate custom measurement methodologies and processes

Leadership Outcomes:
• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers,
partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience Academic Background

3-7 years relevant experience with excellent knowledge
in Excel and VBA
Preferred: Experience in Python and Hive
Bachelor's in Economics/Engineering, Post Graduate in
Economics/Engineering
Preferred: Post Graduate Degree in Statistics/ Mathematics/ Economics/
Engineering/Management

Skills/Capabilities

Functional Technical Platforms Behavioral

• Knowledge of • Analytics & Insights Enterprise Leadership
marketing Analytics o Data Mining, • Big Data Platforms: Behaviors
Reporting, Cornerstone • Set The Agenda: Define
Preferred: Interpretation & • Visualization What Winning Looks
• Digital Product Presentation Platforms: VBA, Like, Put Enterprise
Management • Python, SAS, R, SQL Tableau Thinking First, Lead with
o Knowledge of • Basic Statistical • Advanced MS Office an External Perspective
Digital Channels & Knowledge: Hive/ML Suites (Word, Excel, • Bring Others With You:
Products techniques Powerpoint, Access) Build the Best Team,
o Standard data • Advanced data • Amex Platform Seek & Provide Coaching
mining and manipulation & Knowledge: CS/ Feedback, Make
customer automation skills GMAR/RAMP Collaboration Essential
segmentation • Data visualization • Do It The Right Way:
techniques • Exposure to Big data Preferred: Communicate
environment & tools • Marketing Platforms Frequently, Candidly &
• Management/ Clearly, Make Decisions
Preferred: pipeline tracking Quickly & Effectively,
• Automation experience platforms Live the Blue Box Values,
Great Leadership
Demands Courage