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Nursing Inquiry 2010; 17(1): 39–46

Feature

Dealing with the patient’s body in


nursing: nurses’ ambiguous
experience in clinical practice
Elisa Picco,a Roberto Santorob and Lorenza Garrinob
aAzienda Sanitaria Universitaria San Giovanni Battista, Turin, Italy, bUniversity of Turin, Turin, Italy

Accepted for publication 6 September 2009

PICCO E, SANTORO R and GARRINO L. Nursing Inquiry 2010; 17: 39–46


Dealing with the patient’s body in nursing: nurses’ ambiguous experience in clinical practice
The core of nursing in western countries is interaction with the patient and with his ⁄ her body in particular. As all nursing prac-
tices revolve around caring for the patient’s body, nurses need to understand the frailty of the body, the intimacy surrounding
it, the story it tells, as well as the discomfort and difficulties both illness and close contact can generate in the nurse–patient rela-
tionship. With this study, we wanted to explore the ward experiences of a small group of nurses in their day-to-day interaction
with patients and their bodies, to highlight their perceptions and possible difficulties in providing care. We collected qualitative
data from in-depth interviews with 14 nurses working in departments of general internal medicine, neurology, and geriatrics.
The interviews were conducted between April and June 2006 and interpreted using an interpretive phenomenological
approach. Analysis of the interview transcripts revealed that while the nurses recognize the centrality of the body in nursing,
they also expressed a certain ambiguity toward it: being able to improve a patient’s well-being through attentive care to the body
is a major source of job satisfaction, but various coping and defense strategies are deployed to overcome care-giving situations
that elicit avoidance or refusal reactions to the patient’s body.

Key words: body, care, in-depth interviews, medical anthropology, nurse–patient relationships.

Corporeity holds fundamental meaning for human Basically, human life is experienced and perceived
experience. Each human being possesses a body distinct through the body. In not recognizing the importance of the
from that of another human being; the body renders a body, we risk eliminating the foundation of human experi-
person unique and allows the individual to perceive his ⁄ her ence and knowledge (Pizza 2005). This is of foremost con-
world and so establish continuous relationships with it cern for the nursing profession, as nurses care for bodies
(Merleau-Ponty 1994). and share the experience of illness with their patients,
‘The body inhabits the world’ (Galimberti 1998, 69). It is although this may not equally apply to all cultural and geo-
an instrument with which we project ourselves outward, graphic contexts in which nurses work (Zaman 2009).
toward others, and through which we experience reality and Daily care of another person’s body is the task of nurses.
allow it to penetrate our inner self (Godart 2007). Therefore, They look after bodies that may be healthy, sick, disabled, or
it is through the perspective of the body that we perceive, frail, ensuring that vital functions are adequately supported
experience, and interpret reality, trying to give it meaning and basic needs are met. Nurses work on sick people’s
(McDonald and McIntyre 2001). bodies: dressing, undressing, and washing them, administer-
ing treatment and helping the healing process take its nat-
ural course. They are responsible for recognizing and giving
Correspondence: Dr Elisa Picco, Nurse, Azienda Sanitaria Universitaria San
voice to bodies burdened by disease.
Giovanni Battista, ICU 9, C.so Bramante 89 ⁄ 90 10126, Turin, Italy. In the complex role of attending to the ill, nurses attempt
E-mail: <elisa.picco@alice.it> to give voice to the experience of disease (Touzet 2007)

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E Picco, R Santoro and L Garrino

through daily care of the body. This implies continuous ularly suitable for exploring the experiences of the
access to a body not one’s own, with daily intrusion into a very participants interviewed and for bringing out the possible
private space otherwise considered personal and inviolable. meanings of such experiences (Malterud 2001). We decided
In the healing process, some of the most important (some- to highlight the nurses’ direct experience, as it is the primary
times implicit) rules regulating interpersonal contact in the source for the perception and knowledge of their world
outside world simply disappear (Shakespeare 2003). (Varela 1997). To do this, we explored the meanings that
The nurse–patient relationship takes place in shared emerged from one-to-one interviews with the nurses and
spaces of privacy where patients are forced to allow a stran- tried to reach a full understanding of the phenomenon in
ger access to their body’s most intimate parts; nurses need to order to describe its essential structure (Priest 2002).
touch a body that is not theirs, a body altered by disease and The study population was 14 nurses working in two
on which they must sometimes undertake unpleasant hospitals in the suburbs of Turin. Participants in this
actions. The depth a nurse–patient relationship reaches will research project were all volunteers. To be selected, the sub-
depend on the partners’ willingness to co-operate, share jects had to have a nursing degree and work on a general
physical closeness, and establish physical or emotional con- internal medicine, neurology, or geriatrics ward. Only nurses
tact (Palese 2004). from these departments were chosen under the assumption
The intimacy between nurse and patient, as well as the that the patients they generally cared for had a fairly similar
nurse’s need to have free access to the patient’s body and medium to high level of dependence and an average length
perform a series of activities on it, may cause discomfort and of hospitalization that would dictate a longer term relation-
conflicting emotions, as the patient’s body may have been ship with nursing staff. The hospital review boards and the
deformed by the disease or degraded or malodorous. Part of unit co-ordinators were informed about the study content
the tasks involved in the nursing profession deal with body and gave their consent to conducting the study. The study
excrements. This can give rise to different reactions such as participants were informed about the study purpose, the
nausea, refusal, repugnance, disgust, and the will to move as interview process, and the need for audio-taping. They were
far away as possible from the body one is caring for (Holmes, informed that participation was voluntary and confidentiality
Perron, and O’Byrne 2006). assured. All participants gave their oral consent.
It is in these circumstances that the complexity of taking
care of another person clearly emerges. Nurses care for Data collection
patients, accompanying them through a stressful period of
life when disease has taken over the body, manifesting itself The in-depth interviews were structured so as to stimulate
with visible and occult signs. Such is the object of nursing dialog that would draw out experience near stories and auto-
practice and the subject of a patient’s experience. But in biographical aspects (Atkinson 1998). In this way, we tried to
what ways do nurses deal with a body burdened by trouble, highlight the subjective voice of the interviewees, giving
suffering, and illness? space to their perception of events (DiCiccio-Bloom and
We felt it would be of professional interest to try to Crabtree 2006). The interviews were conducted between
understand how nurses deal with this ‘difficult’ corporeity. April and June 2006. No questions were asked during the
interviews; only thematic prompts were given to trigger dis-
THE STUDY cussion. All interviews took place in a quiet, isolated room
with the interviewer alone with the participant.
The objective of this study was to explore the ward experi-
ence of a small group of nurses in their daily relationships Data analysis
with the bodies of patients they have attended to. Our inten-
tion was to understand the importance nurses give to the The textual material was collected, organized, and inter-
patient’s body, along with their impressions, experiences, preted in a systematic analysis to bring out essential elements
and difficulties in establishing and maintaining contact and (Malterud 2001). The interviews were recorded, then tran-
intimacy with it. scribed and read through to gain an initial understanding of
the phenomenon.
METHODS AND PARTICIPANTS The first phase of the analysis (intuition) entailed
in-depth reading of the recorded interviews in order to gain
We chose a qualitative method based on the phenomeno- familiarity with the phenomenon under study. Rereading of
logical approach (Merleau-Ponty 1956) as it appeared partic- the material enabled us to draw out units of meaning from

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Nurses’ experience with the patient’s body

the interviews (Spielberg 1965, 1975). This process involved FINDINGS


putting aside our preconceptions, ideas, and knowledge of
the phenomenon, so as to avoid their influence on reading Fourteen in-depth interviews were conducted. The nurses
and interpreting the material (Merleau-Ponty 1956). In this were willing to participate, though some were initially slightly
way, we focused attention on the experiences the nurses embarrassed by the presence of the recording device. Many
related and attempted to capture the essence of their interview excerpts are reported here in order to convey the
accounts without preconception. nurses’ experience thoroughly; however, we realize that the
With further attentive reading, the emerging units of excerpts do not exhaustively reflect the many topics
meaning were identified, and their recurrence and possible addressed in the interviews. Although the excerpts reported
interrelations analyzed. The units of meanings were then are anonymous, they appear with the code number for the
summed up and grouped by theme. For each theme, the interview from which they were extracted in order to keep
essential elements characterizing the experience of the inter- track of the original interview. Five main themes emerged
viewees were identified (table 1). from the data.
To reinforce data reliability, some participants were
permitted to read their interview transcript to check whether
their thoughts had emerged clearly. They could also analyze
Theme 1: Approaching the patient’s body
the researchers’ description of the relationship between Units of meaning: Being struck by …; examining its appearance;
nurse and patient’s body to see if it correctly reflected their expressing prejudices
experience. None of the categories or the framework was
This theme describes the first encounter between nurse and
modified in this review process.
patient and centers on the elements that struck the nurse on
The next step was to review the literature to have a
seeing the patient’s body. Many interviewees said they focus
pure description of the phenomenon. At first, only a gen-
on the patient’s face and eyes, the first visible features emerg-
eral analysis was made to help choose the most suitable
ing from under the bed blankets, when they enter a patient’s
method. Once this was completed, the literature was exam-
room. The face communicates much about the patient’s
ined to place the results obtained within what is already
emotional situation.
known about the topic (Streuber Speziale and Carpenter
2003).
Interview no. 9: Perhaps their eyes strike you most, the fact
that they are scared by imminent admission … The eyes are
important, because sometimes patients need reassurance
that is not expressed in words.
Table 1 Units of meanings and themes

Themes Units of meaning Some nurses said they notice first the frailness of the
body and the changes caused by the illness; others spoke of
1. Approaching the Being struck by … bodies that are at the hospital staff’s disposal and can be
patient’s body Examining its appearance manipulated. Evaluating a patient’s appearance was the way
Expressing prejudice they usually read signs suggesting whether a patient takes
2. Caring for the body Give importance to the body proper care of the body or tends to neglect it. Some inter-
Be pleased to do so viewees associated good appearance with high self-esteem
3. Touching a diseased body Perform healing actions and self-respect; by the same token, however, they qualified
Trying to establish an this statement, specifying that contingent factors (e.g.
approach of physical advanced age, illness, or inability to live alone indepen-
closeness and sympathy dently) can often limit self-care. Even prejudices against
Becoming on intimate terms patients, because of their appearance at the first encounter,
4. Difficulties in caring Considering some activities can suddenly arise, which need to be overcome on deeper
for the body as unpleasant analysis of the patient’s personal story.
Feeling ineffectual
Protecting oneself Interview no. 4: I remember a person who must have been
5. Staying away from the body Having too little time the same age as my dad. He was so dirty! I was surprised he
Delegating ⁄ being replaced was so young. Then his daughter explained, ‘He had gone
to pick mushrooms when it happened.’ I was ashamed of
by other health workers

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E Picco, R Santoro and L Garrino

myself, because he could really have been my father and Interview no. 6: I really like to place dressings. I’m very inter-
maybe at home he was very clean indeed. ested in it; besides, I see the patients react very positively.
When you have to place a bladder or a venous catheter, they
always say, ‘Another hole? Why? Can’t you take it away?’ But
with dressings, they say, ‘You are angels. How do you man-
Theme 2: Caring for the body age to do these things?’ Some are really moved.

Units of meaning: Giving importance to the body; being pleased to do so

Caring for the patient’s body has a central role in nursing. Theme 3: Touching the patient’s sick body
This emerged clearly from the interviews. The interviewees
Units of meaning: Performing healing actions; trying to establish an
agreed on the importance and attention that patients give to approach of physical closeness and sympathy; becoming on intimate
their corporeity and that special attention to the body helps terms
the patient feel important.
During their daily activities, nurses come into all sorts of con-
Interview no. 11: We take care of our own bodies and, since tact with patients. However, the interviewees reported that
we are independent, everything seems natural. But when there are basically two kinds of contact during work. The
this autonomy is taken away from us … then what we do
normally, like washing our faces, becomes extremely diffi- one refers to contact during a routine nursing procedure
cult … For us, it should be fundamental to allow patients to and is common experience for all nurses. Some manage to
take care of their bodies during periods of illness. remain detached from the patient, while others seek more
attention and sympathy. The other kind of contact is vari-
Some interviewees underlined that attention given to a
ously used to comfort and reassure patients, to make them
patient’s body is essential because it can provide them with a
feel the nurse’s empathy. Some hold the patient’s hand,
chance to learn more about the patient’s experience and
some put an arm around their shoulders, and others caress
difficulties. It is in daily activities of body care that patients
the patient or simply stand by them in silence, which, as sev-
often report they are losing command of their personal
eral interviewees related, is a more natural way of touching a
world.
patient. This is a subjective choice, however.
The interviews contained descriptions of many routine
activities related to body care and individual preferences Interview no. 11: Sometimes when I see a patient who is par-
among them. Most interviewees stated they prefer basic care ticularly sad or crying, my approach is to try to comfort him.
(e.g. grooming the hair, bedside bathing, washing the face I may give him a caress, a pat on the cheek or just hold his
hands.
and hands, maintaining general personal hygiene), because
all this helps the patient to feel better. Some like to keep Some reported that since they usually prefer to keep a
the body’s outer appearance neat and clean; what others see certain distance from the patient, they do not often use this
counts for both nurse and patient. Others said they prefer kind of contact.
these activities because it gives them a chance to show
Interview no. 2: I come into contact with the patient during
greater attention to the patient as a person ⁄ subject, too. treatment, but apart from that, I try to avoid contact …
Taken together, these activities provide an occasion to create Maybe it’s part of my character, but I think that there
a relationship based on trust. should always be a distance between patient and caregiver.

Interview no. 12: I like to take care of the hair and bathe What emerged from the words of some interviewees was
patients in bed. I like the first because we don’t do it that creating a closer relationship with the patient, often
very often, so when I do it, I feel that it is gratifying for
through greater attention and emotional contact, can trans-
the patient. It’s one of those things that you don’t nor-
mally do, because there are so many other more impor- form the nurse into a reference point, resulting in an
tant things to be done, and you just say ‘that doesn’t increased demand for attention by the patient or greater
matter’. But when I do it, it’s a nice moment for both emotional involvement by the nurse.
the patient and me.
Interview no. 10: When you come into contact with a patient
One interviewee explained that she prefers placing dress- more often than usual, a kind of relationship of trust devel-
ings because it makes her feel useful. Another said she pre- ops. You may become a reference point, while other col-
fers small gestures like a caress. leagues do not. Patients always appreciate it when you’re a
bit more helpful.
Pleasant activities were those that made the interviewees
feel satisfied and useful, or just knowing the patient was Some interviewees said that the first contact with the
grateful. patient is a key moment, since it tests your ability to under-

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stand whether the person opposite you wants to be Interview no. 6: [the nurse is referring to trichotomy] …
approached or not. Others mentioned that by touching because I had to go round the testicles and the penis. He
was quite a young man and he was very tense … It made me
patients you gain access to their privacy. In brief, patients feel uneasy. That time I felt bad. I felt inefficient as a nurse.
need to be able to feel they can trust caregivers before they I felt I just conveyed to him a sense of embarrassment.
will entrust their bodies to them.
Interview no. 3: There was a man who had just been
amputated. Not that I couldn’t deal with it on a physical
Interview no. 5: when you approach them they clam up. You
level. I had no trouble with touching the amputated limb;
see [that they refuse contact] from their posture: they either
even so, it was a difficult situation because he kept on feel-
fold their arms so you can’t take their hand or they shy away
ing the limb and he asked me if I could scratch his foot.
… They make you understand that ‘Ok. We can talk, but
At that moment I felt unsure because I didn’t know how
there’s no need for physical contact’.
to behave … I didn’t know if I had to scratch a foot that
Interview no. 9: on the geriatrics ward, you often have to put no longer existed or tell him ‘I’m afraid there’s no foot to
the pill directly into the patient’s mouth, which is a very scratch!’
private thing. Because putting something in somebody else’s
mouth is not so normal. Often, patients cannot see, they Devising strategies as a way out of extreme circumstances
are blind, and they have to trust what you say with your voice appeared fairly common. Many spoke of avoidance; one
… If you put yourself in their shoes, well, it must be very
hard … tactic is asking to be replaced by another colleague, another
is having a colleague be with them so that they can chat to
keep their mind off the situation and concentrate on the
Theme 4: Difficulties in caring for the body task instead. Others said they try to talk with colleagues
about what makes them feel uneasy, while still others deal
Units of meaning: Considering some activities as unpleasant; feeling
with a troublesome situation by trying to analyze it critically
ineffectual; protecting oneself
in order to overcome embarrassment.
The interviewees pointed out at least one nursing activity or
situation that gives them a sense of emotional or physical Interview no. 4: I had never prepared dressings this before.
unease. These are a common source of difficulty but also One day I decided I had to see it one time; otherwise, I
would never be able to do it in case of necessity. So I went
very individual experiences: some said they do not like to
with a colleague because I didn’t want to start to undo a
pare toenails, others that they do not like to see people dressing and then faint! I used shock therapy; I just went
vomiting or to have to aspirate fluids and secretions. Odors and watched!
notoriously elicit strong reactions. Some interviewees
described their reaction to the smell of ulcers and dressings
or immobile limbs in paralyzed patients. Theme 5: Staying away from the body
Many could remember at least one episode in the course Units of meaning: Having too little time; delegating ⁄ being replaced by
of their career when they had felt relatively noticeable other health workers
unease and distress in coping with certain situations. The
The interviewees said their daily chores often made it hard
causes may be related to physical factors, like amputation, or
to find time to take care of the patient’s body. With a heavy
a procedure to be performed on a private part of the body,
workload and limited resources, nurses simply do not have
like trichotomy. But the difficulty can also reside in bearing
enough time to do all the things they would like to or follow
a patient’s emotional silence.
them up in detail.
Interview no. 8: I once had a problem with an aspiration. The
patient was conscious, so I was very sorry about that, but I felt Interview no. 1: I like to put them in the wheelchair or have
so bad that I had to run away. If I hadn’t left the room, I them to go to the toilet or shave. But this clashes with our
would have collapsed there. But I went back and apologized. need to be quick and efficient. It is difficult with such an
organization.
Interview no. 14: Once we had to dress a lady with a bad leg
ulcer where, unfortunately, there were tiny worms in the
wound. That was tough. Some interviewees regretted having lost some care activi-
ties after the new organizational job structures assigned these
Some interviewees related feeling inadequate to the task, tasks to other health workers, so that nurses could dedicate
because they did not know how to solve or face a certain time to tasks considered to be more specialized. Some saw
situation and that those occasions made them feel they were this situation as negative because of the risk of creating a dis-
not good nurses; they had the impression they were ineffec- tance between the nurse and the patient. Others thought
tual. A feeling of unease and inadequacy emerged.

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E Picco, R Santoro and L Garrino

these organizational changes were unavoidable in the inter- element that experiences nursing care, it is also felt to be a
est of improving the quality of care. They also thought it was source of problems, unease, and negative feelings.
up to the nurse to find other occasions for establishing a Nurses are physically close to the patient’s body in daily
relationship of trust with the patient. practice: they wash, dress, treat, support, and massage
patients or simply hold their hand. They try to create a feel-
Interview no. 9: other people deal with it … We delegate a
lot, maybe the term ‘delegate’ is not quite exact, it’s just that
ing of well-being by taking care of the body, to which
other people do it. I miss a bit the fact that I cannot be as patients react in a positive, gratifying way. Nurses assert they
close to the patient as before, because the trust they have in are satisfied when they feel useful.
you is different. The time you need to put on a drip is not
What also emerged from the interviews, however, was
long enough [to establish trust].
how difficult it can sometimes be to deal with a body changed
Interview no. 6: Sometimes I have the impression that the
other health workers gain more when it comes to a relation- by disease. Some situations may be hard to cope with both
ship with the patient. But it’s also true that having to deal physically and emotionally, and some activities are consid-
with hygienic procedures every morning is not necessarily a ered unpleasant, either because they involve an embarrassing
nursing activity that enables you to maintain a relationship.
situation or because the situation itself causes a feeling of
If you do it once, then it’s enough to realize how the patient
is doing and then go on to create a certain relationship with nausea or repugnance or inadequacy.
him. Holmes, Perron, and O’Byrne (2006) explain that nurses
often experience such disgust or repugnance, as nursing
DISCUSSION deals with bodies that have been deeply modified by illness
through wounds, excrement, and secretions. When faced
Analysis of the interview content underlined that the with difficult circumstances, the interviewees reported they
patient’s body is felt to be a focal point in nursing: it consti- had devised different defense and coping strategies to help
tutes both the subject and the object of daily activities. them overcome a problem. Some may ask for help from a
Nurses interviewed often spoke of their work as a series colleague, others try to avoid certain situations: the tactics
of actions performed on a body that becomes an object on vary depending on the individual and the solution being
which they act. Sometimes, they focus on a body area or con- sought.
centrate on the more technical aspects of a procedure as a A common complaint was not being able to find enough
way to maintain distance from the person–subject when time to care for the patient’s body. With pressures owing to
emotional involvement rises or they encounter situations reduced staff, heavy workload, and the demand for more
that are difficult to manage. What emerged from the efficiency, the nurses felt they neglected some aspects of care
accounts of their experiences is that even in these attempts and thus in certain instances might have failed to provide
to reify the patient’s body the body reacts: it talks back, the overall quality expected.
moves, manifests itself, forcing the nurses to realize anew New hospital staff organizational models now include
that they are dealing with a person, to recognize the indi- auxiliary health workers who carry out procedures of basic
vidual’s personality, and to re-establish interaction with the care, the idea being that with a lighter workload nurses
person. The body–object turns back into a person–subject. would take on more specialized tasks. However, some inter-
The literature discusses the perplexing double role of the viewees felt these organizational changes result in a sense of
body as an object of care and a subject with whom a relation- loss and distance from patients, as the time devoted to caring
ship needs somehow to be established. At times, it may be for a patient’s body is still considered the basis for establish-
precisely through care given the body that a person can ing contact with them. Others welcomed the changes, as
regain his ⁄ her dignity and that is ⁄ her being a subject is rec- with a reduced workload, it should be possible to improve
ognized, even if not consciously (Seymour 2001). An addi- the quality of care and it is up to the nurse to find other ways
tional point was that in certain circumstances it may be to establish a relationship of trust with patients.
necessary to reify the person’s body in order to render The literature reveals that several nurses perceive career
acceptable the application of exceptional medical proce- advancement as a progressive loss of direct contact with cor-
dures such as organ explantation and transplantation (Lock poreity. This sense of detachment may be experienced as a
2002). source of concern or as a loss of professional enrichment
The interviewees expressed an ambiguous attitude (Lawler 1991; Urli 1999). Care procedures involving
toward dealing with the patient’s body. This ambiguity has the more physical aspects of the body are often regarded
been highlighted elsewhere in the literature (Lawler 1991; as simple, humble tasks, and attributed less prestige than
Urli 1999). While the body is considered as a privileged procedures requiring technical nursing skills (Lawler 1991).

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Nurses’ experience with the patient’s body

Such distinctions may create distance from intimacy with the with the changes an illness produces and to give voice and
patient (from direct contact) and encourage placing greater meaning to what patients experience through the body. This
attention on technical aspects considered more profession- is done in close proximity to a patient’s body. Yet nurses
ally qualifying (Williams 2001). In some cases, however, such hold ambiguous attitudes varying from attention and care to
as specialized departments where care is supported by highly distance and unease toward the body.
advanced technologies (e.g. intensive care units), care of the Being intimate and close to a body other than one’s own
body becomes a key means to communicate with the patient, requires overcoming personal physical and emotional bar-
to recognize and restore uniqueness and identity to a body– riers. Furthermore, a profession that involves close contact
person often unable to maintain contact with his ⁄ her sur- with the physical part of a person is not considered highly
roundings (Seymour 2001). qualifying professionally by society at large (Urli 1999);
Touching a patient is a common gesture during daily nurses do not feel their profession is properly appreciated.
activities. The literature underlines the centrality of physical This may limit efforts to care for a person and his ⁄ her body,
contact while caring for a person and considers it to be resulting in possible detachment from and reification of
(more or less consciously) an integral part of nurse–patient the body.
interaction (Routasalo 1999; Chang 2001; Edvardsson, This study was carried out on a small sample of nurses
Sandman, and Rasmussen 2003). The interviewees distin- working with different patient groups that were assumed
guished two main forms of contact: one refers to procedures, to be generally similar in their level of dependence and
where gloves are more often worn; the other refers to con- length of hospital stay: two criteria that could arguably be
tact as an offer of emotional support. While the former is dic- taken as reasonable variables in the establishment of a
tated by protocol or practice, the latter is individually relationship between nurse and patient. The study could
subjective and implies a closer, more spontaneous relation- be usefully extended to a larger sample to deeply investi-
ship with the patient. The identification of these two possible gate the relationship between the nurse and the patient’s
ways of entering into contact the patient’s body (also called body.
‘physical and therapeutic contact’, ‘pragmatic and expressive
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