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12702 Bruce B Downs BLVD, Tampa, FL 33612

(301) 247-4776 - mbrooks11@mail.usf.edu

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Leadership ability Hardware and software installation
Knowledge in C#, R, and SQL Technical support
Systems Design Customer Service
User technical support Computer Networking

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08/2018 to Current Online Orders Processing Lead
USF Bookstore – Tampa, FL
Allocated orders for customers, and performed quality assurance to accurately and
efficiently provide customers with their merchandise
Performed general Maintenance on 7 Workstations including PCs and printers
Laid out tasks to team members to streamline processing of orders

01/2018 to Current Iphone Repair Technician

Self Employed – Tampa, FL
Worked directly with customers to provide personalized, necessary services for each sale
Meticulously performed all repairs to the utmost quality

03/2016 to 08/2017 Landscaper

Carson's Lawn Care – Tampa, FL
Diagnosed problems with equipment and performed regular maintenance to keep
equipment functional and durable

06/2012 to 08/2015 Customer Service Supervisor

Kmart – California, MD
Directed personnel training and mentored team members to promote productivity,
accuracy and commitment to friendly service
Supervised day-to-day customer service operations to provide staff with guidance and
drive productivity

01/2010 to 05/2012 Volunteer IT

SMATCO, Inc. – Lexington Park, MD
Answered calls and emails at company’s help desk, assisting employees and customers
with troubleshooting computer issues
Explained technical information in clear terms to non-technical individuals to promote
better understanding

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Expected in 2020 Bachelor of Science: Econometrics And Quantitative Economics
University of South Florida - Tampa, FL
Certificate in Business Analytics and Information Systems

Associate of Arts: Mathematics

Hillsborough Community College - Tampa, FL

High School Diploma

Great Mills High School - Great Mills, MD
Coursework in Computer Networking and NJROTC