It is time to address the
The first step is to define
opportunities, scope, objectives
and participants.
 What processes exist in your
area?
 Which activities (processes)
are you responsible for?
 Who or who owns these
processes?
 What people interact in the
process, directly and
indirectly?
The objective of this step is to
collect data and information
to analyze and evaluate the
current scenario, preferably
quantitatively and
statistically
The focus here is to identify
the root cause of the
problem. Generally when
analyzing a process several
possible root causes are
identified, but the key to the
success of this step is to
prioritize and validate the
root cause of the problem
to be treated.
improvement opportunities
identified in the previous step.
You must first identify the possible
solutions to correct and avoid
the root cause of the problem,
then it is recommended to test to
find out if the proposed solution is
effective, if not, it must be
rethought and replanned
The focus of this step is
to control the actions
of the action plan so
that it is not lost.
 Team members
DMAIC is an iterative tool used
for process improvement. Its  Jeniffer Sanchez
most common use is in projects
 Maria Molina
that use the Six Sigma
methodology, but its
application is not exclusive to
projects guided by that IPIM 31
strategy, that is, you can use
that tool in any situation in
which you want to implement
improvements.

DMAIC is the acronym in

English for five steps: Define,
Measure, Analyze, Control and
Improve. Each of these steps
must be performed in the order
D-M-A-I-C and, if at the end of
the cycle the expected result is
not reached, the cycle must be
restarted. This process should
be repeated until the desired
improvement is achieved.