Académique Documents
Professionnel Documents
Culture Documents
FOR EMPLOYEES OF A
SECONDARY LEVEL EYE CARE CENTER.
Dr Santosh Moses
Name:
Designation:
Organization:
Address:
CERTIFICATE
Place:
Date:
RELEVANCE:
An estimated 180 million people world wide are visually disabled; 40 million of
whom are blind. Eighty percent of this blindness is avoidable since it could have
been prevented or controlled. Blindness and blinding diseases achieve the highest
whose populations lack basic eye care services. Inadequate manpower for service
recognize the need to train various cadres of mid – level eye care personnel in view
multi tasking become the key to delivering quality eye care services in the
organization working for the elimination of avoidable blindness by the year 2020
seeks to address these problems and includes three major components for action
follows.
¾ Disease control activities
The Human Resource development component would address the planning, training,
deployment, supervision and career structure of eye care personnel as local conditions
dictate. The challenges are to deliver maximum output with minimum well trained and
well motivated staff and to ensure their equitable distribution between urban and rural
populations.
Operation Eyesight Universal which is a member of the International Agency for the
Prevention of Blindness and also a founding member of the VISION 2020 Right to Sight
Initiative strongly believes in the VISION 2020’s 3 major components and goes a long
way in implementing those strategies in the 23 partner hospitals in which they operate in.
L.V.Prasad Eye Institute, Hyderabad in providing all the required training needs for the
Operation Eyesight Universal funds atleast 25-30 trainees from the partner hospitals to
acquire skills and training at L.V.P.E.I.
A readily available Job Description manual which will be utilized by the partner hospitals
will go a long way in the hospitals understanding the roles and responsibilities of each
employee of the hospital and the necessary skills which need to be honed at L.V.Prasad
To identify and determine in detail the particular job duties and requirements and the
relative importance of these duties for a given job.
OBJECTIVES:
To Determine:
¾ Job setting-the work station and conditions where the essential functions are
performed.
¾ Incumbent interviews
¾ Supervisor interviews
¾ Expert panels
¾ Structured questionnaires
¾ Task inventories
¾ Check lists
¾ Open-ended questionnaires
CHAPTER 1
INTRODUCTION:
Mission:
To provide international leadership and encouragement in the development and funding
of self-sustaining blindness prevention and sight restoration programmes for those
people in greatest need.
Vision:
That all people of the world may enjoy the gift of sight
OEU INDIA:
OEU operates in India through its headquarters located at Hyderabad. At Present OEU
run programmes in 23 hospitals & 4 communities spread across various states in the
country.
Following are the hospitals in which OEU actively runs programmes:
ASSUMPTION HOSPITAL
o KANHIRAPUZHA, KERALA
o PUNE, MAHARASHTRA
o KULLU, H.P.
o NIMRANA, RAJASTHAN
ST JOSEPH HOSPITAL
o KOTHAMANGALAM, KERALA
SILIGURI GREATER LIONS EYE HOSPITAL
o SILIGURI, W.B.
JOB ANALYSIS:
“When you hire people that are smarter than you are, you prove you are smarter than
they are.”
- R. H. Grant
Job Analysis is defined as the procedure for determining the duties and skill
It also defines the kind of person who should be hired for it.
All hiring decisions and supervisory evaluations should be made on objective criteria. A
supervisor needs to know each job under his or her supervision, and the qualifications
needed to perform it, to develop objective interview questions and objectively evaluate
an employee s performance. Human resource specialists who are responsible for initial
screening of job applicants and mediating performance appraisal disputes must also
The Job; not the person An important concept of Job Analysis is that the analysis is
conducted of the Job, not the person. While Job Analysis data may be collected from
The purpose of Job Analysis is to establish and document the ‘job relatedness’ of
appraisal.
• training content
• skill levels
• appropriate salary level for the position to help determine what salary should be
offered to a candidate;
• interview questions;
• performance standards
• evaluation criteria
Several methods exist that may be used individually or in combination. These include:
• incumbent interviews
• supervisor interviews
• expert panels
• structured questionnaires
• task inventories
• check lists
• open-ended questionnaires
• observation
to identify job duties, responsibilities, equipment used, work relationships, and work
environment. The completed questionnaire would then be used to assist the Job
A draft of the identified job duties, responsibilities, equipment, relationships, and work
environment would be reviewed with the supervisor for accuracy. The Job Analyst would
The method that you may use in Job Analysis will depend on practical concerns such as
• Duties and Tasks The basic unit of a job is the performance of specific tasks and
be able to perform a job. The work environment may include unpleasant conditions
such as offensive odors and temperature extremes. There may also be definite
risks to the incumbent such as noxious fumes, radioactive substances, hostile and
• Tools and Equipment Some duties and tasks are performed using specific
equipment and tools. Equipment may include protective clothing. These items
external people.
• Requirements The knowledge, skills, and abilities (KSA’s) required to perform the
job. While an incumbent may have higher KSA’s than those required for the job, a
Job Analysis typically only states the minimum requirements to perform the job.
CHAPTER THREE
JOB DESCRIPTIONS:
Well-written job description can help create a shopping list of skills to ensure that only
properly qualified candidates with the right training and experience are given
consideration. Once the right person is hired, the job description becomes a valuable
management tool to help set performance expectations and evaluate performance. The
So the employee says, "Hey, that's not in my job description!" and the manager
responds, "Did you see the part that reads 'other duties as assigned'?" Such are the job
started preaching the virtues of job descriptions as a good and versatile management
tool.
It's true that, in the most traditional sense, a written job description will identify a job by
title, essential functions, and requirements. It need not be so limited, however. A well
crafted job description will also relay the knowledge, ability, and skills required to
Attorneys report that among the eight common hazards in employee relations, the
absence of job descriptions ranks near the top of the list. With the help of technology we
can avoid the mistake of regarding the development of job descriptions as a nuisance.
environment.
The content of job descriptions should identify and describe:
1. Mental Functions:
more subordinates.
methods of operation.
and/or directions.
or prevent injury. Body strength and agility of all four limbs is necessary.
3. Physical Demands (strength):
move objects, including the human body. Involves sitting most of the time,
a. CLIMBING - Ascending or descending using feet and legs and/or hands and
spine.
hand or hands. Fingers are involved only to the extent that they are an
Talking is important for those activities in which workers must impart oral
a. NEAR ACUITY - Clarity of vision at 20 inches or less. Use this factor when
b. FAR ACUITY - Clarity of vision at 20 feet or more. Use this factor when
conditions.
c. DEPTH PERCEPTION - Three-dimensional vision. Ability to judge distances
and spatial relationships so as to see objects where and as they actually are.
focus. Use this factor when requiring near point work at varying distances.
right or left while eyes are fixed on a given point. Use this factor when job
performance re-quires seeing a large area while keeping the eyes fixed.
noxious odors, dusts, mists, gases, and poor ventilation, that affect the
in a closed or locked facility providing safety and security for clients, inmates,
or fellow workers.
9. Equipment Used:
player/recorder.
c. power tools (e.g., radial saw, reciprocating saw, drill, pheunomatic hammer)
10. Hazards:
Determine Essential
Job Functions
Determine physical
requirements to perform job in
typical working conditions
Format Job
Description
This step takes much more thought than one would think. The "essential functions of the
addition, defining the essential functions in advance will assist in handling Workers
able to return to work early on "modified" or "light" duty. This does not reduce the
importance of any of the other functions of the job. In fact, it is critical to list all the
confrontation.
Step 2:
This step is vital in determining the most qualified applicants for a position. The
applicants with the strongest skills, training, and experience for the top priority job
function should be considered as finalists for the position. Other applicants who may be
stronger in the "lower priority" essential job functions can be considered as secondary
more people to fill multiple job openings of the same job, they may be able to consider
Step 3:
In determining the skills, training, and experience necessary for the position, one needs
to focus on the essential functions of the job. Other essential job functions to be
hospital is hiring a receptionist, they should not require a master’s degree. Depending on
the circumstances, having requirements far beyond those necessary to meet the
This is a crucial step in relation to potential complaints, and in dealing with "modified" or
"light" duty for injured workers receiving Workers Compensation or disability insurance.
Step 5:
Once the Questionnaire is completed, then it’s time to organize the information into a
brief summary.
Step 6:
Finally a relatively easy step! Simply determine the exact job title, and to whom the
Using the Questionnaire, Summary, and information, one can now formalize the job
Step 8:
Use a job evaluation format and along with the Board access the existing conditions and
POSITION TITLE:
REPORTS TO (Title):
DEPARTMENT:
JOB SUMMARY:
ESSENTIAL FUNCTIONS:
•
EQUIPMENT USED:
PHYSICAL REQUIREMENTS:
SUPERVISION RECEIVED:
SUPERVISION GIVEN:
WORKING RELATIONSHIPS:
AUTHORITY:
PERFORMANCE APPRAISAL:
CHAPTER 6
The International Center for the Advancement of Rural Eye Care(ICARE), within the
L.V.Prasad Eye Institute which is the global resource center for Operation Eyesight
Universal(OEU), has evolved an eye care team to provide secondary level eye care
services to a population of 0.5 to 1 million. The ICARE model emphasizes that all
cadres of clinical and non – clinical personnel are equally important, below is a
description of the range of jobs at secondary level centers. The tertiary center at LVPEI
CLINICAL PERSONNEL:
• OPTHALMOLOGIST:
The Ophthalmologist is the pivot around which secondary level eye care services
revolve. The objective is to have a ‘comprehensive ophthalmologist’ and the training for
this role equips them to perform high quality extra capsular cataract surgery with
posterior chamber IOL implants. Regular educational updates and good equipment are
• OPTHALMIC TECHNICIAN:
The ideal ratio is atleast three to four ophthalmic technicians to one ophthalmologist at
the service center level. This person may be a three year trained ophthalmic technician
or a one – year trained vision technician. At the service center, the ophthalmic
technician takes the patient’s history and conducts assessment of visual acuity,
refraction, external eye examination, slit lamp bio microscopy, applanation tonometry,
keratometry, A – scan for IOL calculation, and perimetry for visual fields. Additionally
the
level. The vision technician is adept at refraction and recognition of problems needing
with the ophthalmologist they act as trainers for clinical and non clinical in the chain
below.
OPHTHALMIC NURSES:
Ophthalmic nurses assist the ophthalmologist in surgery, including IOL surgery. They
are also trained as ward nurses and cover all aspects of the care of in – patients.
About four nurses are ideal for a secondary care eye center. Most of the training for
this category of nurses includes hands – on practical training as they are selected as
ophthalmic nurses from the communities they represent without any previous formal
nursing training.
The operating room technician is responsible for getting the patient and operating room
ready for surgery and for sterilization techniques. In some cases they also give
supervised local anesthesia before surgery. Ideally one operating room technician and
a cross- skilled ophthalmic nurse are sufficient for a secondary service center
The value of a dedicated manager at secondary level eye care services cannot be
marketing. We offer training at our facilities for a period of one year to develop an eye
care manager. The manager is responsible for ensuring all aspects of patient
administration: recruiting patients, assessing them for free or paid care, organizing
services, counseling for surgery, and maintaining records. They are also responsible
for liaising with agencies, managing the finances and ensuring the quality of non-
clinical care.
community in two important ways. First, those requiring eye care in the community
have a link with the eye-care centre; second, the preventive aspects are addressed at
services to the incurably blind in the local communities. The CEC coordinator is
The training of CEC coordinator enables them to carry out screening and awareness
programmes at the community level and supervise a team of four to five field workers
who deliver primary eye care services. In addition, the CEC coordinator and the field
workers are trained in community based rehabilitation (CBR). They assist and train the
nearest of kin of the incurably visually impaired in daily living skills, orientation and
assistance. They report to the dedicated administrator for these programs at ICARE
but are locally supervised by the manager of the secondary eye care centre.
RECEPTIONIST:
The receptionist is the first contact between the patient and the eye care centre. The
that they are respected and will be taken care of, which contributes to higher uptake of
assess the paying ability of each patient, and to advise the appropriate fee-tier for the
surgical package in the multi-tier payment for the surgery proposed by ICARE. Good
improvement. The medical records ‘in-charge’ is responsible for accurate filing and
STORES/SUPPLIES ‘IN-CHARGE’:
Lack of timely availability of medical and other supplies in eye care centers contributes
supplies and anticipates the need for further supplies. This could also be taken care of
In many eye care facilities in the developing world, equipment often lies unused
because of minor technical problems. This equipment includes Retinoscope, slit lamp,
technical person, whose job is to maintain the equipment and rectify minor problems,
increases the quality of services. This ensures that the necessary equipment is
available most of the time. The function of this person would primarily be ‘preventive
maintenance’ and to seek help when equipment breaks down. This person also looks
after the electricity and plumbing aspects of maintenance for the facility.
OPTICIAN:
In our model, the ophthalmic technicians perform the refractive services whereas the
eye care centre by establishing a balance between good quality of services and free
services for those who cannot pay. A well trained optician can play an important part in
excellent source of income, while at the same time increasing patient satisfaction by
In addition to these staff, adequate support staffs such as cleaners and house keepers,
patient care assistants, security personnel and drivers are key contributors to the
secondary level eye care facility. A team of local volunteers or field based
CHAPTER 7
CENTER
Continued….
OPHTHALMOLOGISTS JOB DESCRIPTION
JOB SUMMARY:
The pivot around which a secondary care eye center revolves. To deliver efficient and
• To obtain medical history of the patient and on its basis diagnosis the illness
the diagnosis
remaining
• If surgical treatment is required to advice and counsel the patient about the
• Ensuring adequate personnel both medical and paramedical for the unit
patients.
• If surgical treatment is required to advice and counsel the patient about the
• To allocate time and inform the patient as to when the surgery would be
performed.
• To perform the surgery and if required using all highly specialized gadgets,
• To follow and adhere to all the universal precautions while performing surgery.
• Ensuring proper post operative instructions are given and adhered too.
• Ensuring regular follow up of the patient under treatment particularly operated
• Identifying complications early and referring them to a tertiary eye care center
immediately.
PHYSICAL REQUIREMENTS:
• High
SUPERVISION RECIVED:
SUPERVISION GIVEN:
• To Paramedical staff
WORKING RELATIONSHIPS:
AUTHORITY:
• Work Load
• Quality
• Skills
DEPARTMENT: Administration
JOB SUMMARY:
maintenance, salary issuing etc and human resource development process right from
use of materials that is to minimize the investment and make effective use of materials
to maximize the profit. Hence, there are many activities that need to be performed to
complement the performance of the eye surgeon and clinical team in order to ensure
that the eye care services are provided both effectively and efficiently. Covers the
• Patient Care
• Financial Management
• Materials Management
• Public Relations
1. Patient Care:
• Patient counseling
• Interacting with patients to find out their level of satisfaction with the services
2. Financial Management:
• Purchase of material.
• Auditing.
• Inventory control.
• Checking the medical records to see if they are complete in all aspects.
• Performance appraisals.
• Garden maintenance
• Quality control.
• Conduct monthly meetings for house keeping and other support staff.
6. Public relations:
• Donor reporting.
PHYSICAL REQUIREMENTS:
• High
SUPERVISION RECIVED:
• Director
• Ophthalmologist
SUPERVISION GIVEN:
• Administrative staff
• Support staff
WORKING RELATIONSHIPS:
• To implement changes
PERFORMANCE APPRAISALS:
• Commitment..
• Motivation skills.
• Punctuality.
JOB SUMMARY:
At this level the ophthalmic technician is required to take the patients history, conduct
the community level such as community screening and school eye screening
programmes.
ESSENTIAL JOB FUNCTIONS:
• Community Programmes.
• Other Duties.
KEY TASKS:
• Filling all patient related data in the required forms and attaching it to the
patient file.
• Once all the examinations are done, directing the patient to the concerned
consultant/doctor
2. Surgical Patient Examination:
• Removal of bandages.
4. Community Programmes:
• Perform eye examination, refraction and checking visual acuity during community
screening programmes.
• Checking visual acuity and performing refraction during school eye screening
programmes.
5. Other Duties:
• Filling indent form for consumables and sending to the medical superintendent for
approval
• Before taking certain instruments for peripheral OPD informing and making
• Writing all the procedures performed on the patient on the case sheet and sending
• Diagnostic equipment
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIEVED:
• From Ophthalmologist
• Camp Coordinator
• Administrator
SUPERVISION GIVEN:
• OPD Assistant.
WORKING RELATIONSHIPS:
paramedical staff.
AUTHORITY:
• Limited
PERFORMANCE APPRAISALS:
• Skills
• Technique
• Commitment
• Punctuality
• Interpersonal relationships
Job Description
Job Summary:
Incharge of all duties related to the operation theatre complex, including arranging the
operation theatre according to the different surgeries, arranging the instruments
according to the surgeries, preparing the patients who come for eye surgery and
helping the doctor in the operation theatre.
ESSENTIAL JOB FUNCTIONS:
• Sterilizing the tools and instruments in the theatre, arranging the instruments
• Surgical assistance
KEY TASKS:
• Removing the contagion from the trolley table in the theatre by applying
antiseptic solution.
• Sterilizing the theatre and maintaining aseptic conditions as per standard
theatre protocols.
• Fumigating the theatre as per standard theatre protocols.
2. Sterilizing the tools and instruments in the theatre, arranging the instruments
after checking and taking care of the instruments.
• Greeting the patients who come to the theatre according to their registration
• Enquiring the patients who come for surgery about their present health and
also asking them if the required diagnosis has been made. This is to be
• Checking whether the pupil has been dilated, if it is not dilated enough,
• Giving proper explanation to the patients about the injections and medicines
• Setting the trolleys and instrument trays as per the requirements of different
• Filling the indent form for various requirements (consumables, medicines) and
• Ensuring that all the required biomedical waste handling rules is followed
5. Surgical Assistance:
• Preparing of anesthesia drug as per the anesthetist’s instructions and the Boyle’s
• Prepare operating rooms with surgical instruments, equipment, and sterile linens
• Pass instruments and other sterile supplies to surgeons and surgeon’s assistants
• Keep inventory of sponges, needles, and instruments used during the operation
6. General Duties:
• Completing and attaching the billing form to the patients file and sending it to the
main reception
• Sterilizing and sending back the instruments and sets coming from the various
• Should perform all the duties of the department with team spirit.
• Should update themselves with new methods and developments in eye care.
EQUIPMENT USED:
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIVED:
SUPERVISION GIVEN:
• House keeping
WORKING RELATIONSHIPS:
AUTHORITY:
• Has the freedom to suggest innovative ideas on managing the general operation
theatre duties.
PERFORMANCE APPRAISALS:
• Technical Skills
• Adherence to protocols
• Punctuality
JOB SUMMARY:
• Ophthalmic nurses cover all aspects of in – patient care. They are also trained to
• Scrub Nurse.
• Ward Nurse.
• Patient Education
KEY TASKS:
• To take rounds with the doctor and to write down the clinical notes or any
• Check the expiry dates of all the stored medicines and drugs.
• Sending the required items likes trays, instruments to the operation theatre
for sterilization.
• The circulating nurse manages the O.R. and protects the safety and health
needs of the patient by monitoring the activities of the members of the surgical
humidity and lighting, safe functioning of the equipment & availability of supplies
and materials.
personnel). She also monitors the patient through out the surgical procedure to
• Assisting the surgeon and surgical assistants during the surgical procedure by
anticipating the required instruments, sponges, drains and other equipment and
4. Ward Nurse:
• Providing all medical and hospital facilities for the in – patients before and after
surgery.
• Must check blood pressure and urine of the patients before and after the surgery.
• Must explain to the pre – operative patients the importance of cleaning the eyes
• Must inform the patients when they should be ready for surgery, what food they
can take, medicines to be taken and the things that should be avoided and to
• Check that the room is clean and all the facilitates are available for the patients.
• Explain clearly to the discharged patients about the usage of eye medicines,
time as possible. Instruct the patient to leave large amounts of money, jewelry
Children should be NPO 4-6 hours before surgery. Explain that NPO means no
EQUIPMENT USED:
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIEVED:
• Ophthalmologist
• Nursing – In charge
• Administrator.
SUPERVISION GIVEN:
• Ward Assistants
WORKING RELATIONSHIPS:
AUTHORITY:
• Nursing skills
• Communication skills
• Overall performance
• Punctuality
JOB SUMMARY:
programmes.
ESSENTIAL JOB FUNCTIONS:
• Taking care of pre – programme, programme day and post – programme and
follow up activities.
• To create awareness about eye diseases and facilities provided at the base
hospital.
KEY TASKS:
accessible areas.
• Motivating the sponsor and fixing the date for the programme.
• Arranging transportation to the venue and ensuring safety of all the team
members.
transportation.
areas.
• Administrative Equipment.
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIEVED:
• Administrator
• Ophthalmologist
SUPERVISION GIVEN:
• Programme staff.
WORKING RELATIONSHIPS:
• To choose service areas and to decide the play where to organize screening
programmes
• To select potential sponsors and work with them to reach the maximum level of
productivity.
PERFORMANCE APPRAISALS:
• Number of camps.
JOB SUMMARY:
• The role of the patient counselor is to explain the surgical procedures to patients,
to assess the paying ability of each patient and to advise the appropriate fee –
tier for the surgical package. This in turn helps in utilizing the Ophthalmologists
• To minimize the doctors time by explaining and clearing the doubts of the
patients.
• To explain about the locations and facilities available in the hospitals to enable
questions.
• Clarify the doubts of the patients over telephone or in person or and replying to
letters received.
• To explain to the patients about the modern methods of treatment and surgery
• Explaining to the patients the reasons for surgery not being performed on a given
date or time.
• To welcome and give essential explanation to patients who come for follow
up.
4. To explain about the locations and facilities available in the hospitals to
enable and help them to select the appropriate place to take treatment:
• Counseling & motivating outreach patients on the necessity to visit the hospital
• Clearing doubts and explaining the modalities of surgery, cost & duration of stay
• Administrative Equipment
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIEVED:
• Administrator.
• Ophthalmologist.
• Camp Coordinator.
SUPERVISION GIVEN:
• House Keeping
WORKING RELATIONSHIPS:
• Excellent communication skills with patients, ability to motivate and clear all
PERFORMANCE APPRAISALS:
JOB SUMMARY:
• The medical records Incharge is responsible for accurate filing and retrieval of
• The Medical record department In-charge must not only create and manage the
department but must ensure that all functions are properly executed.
• Maintenance of Registers.
• Operative and other surgical reports shall be recorded as soon as possible after
admission.
• The research records shall not be moved outside medical records room area.
• In those cases where the surgeon has not personally recorded the history and
• Checking at the end of the day that all the records should be in the medical
records department.
• Persons who are not employees or members of staff must not work in the
the reception.
• Monitoring the maintenance of the patient’s medical records in order and keeping
• Observe whether all the issuing records (folders) are sent in time or not
• Maintaining the register for all the out going and incoming folders.
• Preparing weekly, monthly, quarterly, half-yearly and yearly reports about patient
• Checking the placing of the folders is in the proper place replacing with the
tracer card.
EQUIPMENT USED:
• Administrative Equipment.
PHYSICAL REQUIREMENTS:
• Light
SUPERVISION RECIEVED:
• Ophthalmologist
• Administrator
SUPERVISION GIVEN:
• House Keeping.
WORKING RELATIONSHIPS:
• To ensure research records are not taken out of the department without
permission.
PERFORMANCE APPRAISALS:
• Commitment.
• Adherence to protocols.
HOUSE KEEPING IN - CHARGE’S JOB DESCRIPTION
JOB SUMMARY:
• The house keeping staff are the people who work behind the scenes to make
everything function in its place. Tasks such as cleaning the premises, laundry
• Ensuring that the rooms are kept ready for the next person in the stipulated time
after discharge.
• All ledgers are to be put up for the Administrators signature on a monthly basis.
• Daily use of cleaning agents are to be recorded and the records to be put up for
• Linen and curtains are to be checked for wear and tear on a regular basis.
quarterly. If any item is found unserviceable the same should be written off the
sewing machine and floor scrubbing machine to be carried out and the records to
be maintained.
• Planning and scheduling standard procedures and protocols for cleaning all
• Floor scrubbing machines are to be chained and stored in a safe place when not
in use.
• Preparing inventories for furniture and keeping records for their maintenance.
• Indenting cleaning agents and equipments and to ensure their proper use and
keeping records.
• Planning and scheduling the standard procedures and protocols for the proper
cleaning and care of all types of floors, walls, windows, furniture & bathrooms.
• Administrative Equipment
PHYSICAL REQUIREMENTS:
• Medium
SUPERVISION RECIEVED:
• Administrator.
SUPERVISION GIVEN:
WORKING RELATIONSHIPS:
Department.
PERFORMANCE APPRAISALS:
• Motivational Skills.
• Adherence to protocols
DEPARTMENT: Administration
JOB SUMMARY:
• The receptionist is the first contact between the patient and the eye care center.
The value of this role is usually undermined in India. The receptionist contributes
significantly to patient satisfaction by showing the patient that they are respected
and will be taken care of, which contributes significantly to the overall
• Good organizational skills including the ability to multi-task, prioritize, work well
• Preparing a monthly report of the consultants and sending it to the patient care
• Decide the Paying – Non Paying status of the patient according to socio -
patients
PHYSICAL REQUIREMENTS:
• Light / Medium
SUPERVISION RECIEVED:
• Administrator.
• Ophthalmologist.
SUPERVISION GIVEN:
• Ward assistants.
• Security Personnel.
WORKING RELATIONSHIPS:
• Excellent communication skills with a pleasing personality are required for this
job. Needs to have a good working relationship with other member of the staff.
AUTHORITY:
• Limited.
PERFORMANCE APPRAISALS:
• Patient complaints.
• Punctuality.
JOB SUMMARY:
• Ensuring timely availability of medical and other supplies in the eye care center,
maintaining an inventory of supplies and anticipating the need for further supplies
• Materials Management.
• Inventory Management.
• Vendor Development.
• Receipt of materials.
• Issuing of materials.
• Administrative
PHYSICAL REQUIREMENTS:
• Light / Medium
SUPERVISION RECIEVED:
• Administrator
SUPERVISION GIVEN:
• Security Personnel
WORKING RELATIONSHIPS:
concerned departments.
PERFORMANCE APPRAISALS:
• Vendor Development.
• Inventory Management.
JOB SUMMARY:
• To maintain the equipment in the facility and to rectify minor problems. To ensure
that the necessary equipment is available most of the time. Also will look after the
• Preventive Maintenance
KEY TASKS:
• General Maintenance.
• Checking all the electric items to see if they are in proper working condition.
• Maintaining the register for the electricity meter reading, generator meter reading
infrastructure.
• Checking out all the machines and appliances for their proper working condition
of the work.
• To take care of all the annual maintenance contracts of the medical equipment.
• To take care of all the power supply systems and their maintenance.
PHYSICAL REQUIREMENTS:
• Medium / High.
SUPERVISION RECIEVED:
• Administrator.
• Ophthalmologist.
SUPERVISION GIVEN:
• Assistants
WORKING RELATIONSHIPS:
• Limited
PERFORMANCE APPRAISALS: