November 06, 2019

Indian Institute of Management Lucknow

PGP I (Operations Management) – Sections E, F &G
Quiz 2 Solution Hints

Q1. A Methods and Measurements Analyst needs to develop a time standard for a
certain task. The task involves use of a ruler, square, and portable electric saw to
mark and cut the "notch" in a rafter (a standard carpentry task of home construction).
In a preliminary study, he observed one of his workers performing this task five times.
The observations were made in an air-conditioned, well-lit training facility, at ground
level, with all tools and equipment clean and readily available. (2 Marks)

Observation 1 2 3 4 5
Task time (seconds) 82 74 80 83 76

a. What is the normal time for this task if the employee worked at a 20% faster pace
than is typical for adequately trained workers?
b. What is standard time for this task if allowances sum to 14%?
Actual average time is 79 seconds.
a. Normal time is (79)(1.20) = 94.8 seconds.
b. Standard time is 94.8 / (1 - .14) = 110.23 seconds.

Q2. Answer any one of the following: (1.5 Marks)

a. Issues of operations importance in continuous flow systems
 Flow balancing * Maintenance * Debottlenecking * Capacity Utilization
 Backward Integration

b. Issues of operations importance in jumbled flow systems

 Cost Estimation * Scheduling * Capacity Estimation * Production Control
 Capacity Management

Q3. Prepare a Time Function Map for a shoe shine service by a single server.
(1.5 Marks)