Development of Hotel
that are believed to be medicinal or
 Classic Greek and Roman Days
 Inns or Cauponas
 Taverns or Tabernas
 Caravansaries
 Post-houses or yams
 Bible References
 Manger
 Khans or Rest houses
 Middle Ages
 Monasteries
 Turning Hospitality into a business
 Hostels
 Colonial Period (16th to 18th
Century)
 Coach Inn
 Farm into Houses
 20 feet inns called Taverns
 Hotel de Henri IV (1788 in Nantes)
 Coffee Houses (18th century)
 19th Century
 Introduction of Railroads
 Depot Hotel
 Transportation and lodging
industries could not be separated
Spas, which are mineral springs or pools
healthful, have been tourist site s since
Roman days.
 In 1830, Pennsylvania boasted that it
was the fist states who have railway
travel to its spas.
 Saratoga Spring in New York
 Cook’s Tour of Europe
- Thomas Cook
- the first travel agent
 Tremont Hotel (Boston)
- the first luxury hotel
- First indoor toilets
- first private bedroom with locks on
the doors.
20th Century
Cesar Ritz became manager at the Savoy in
London. Eventually, he opened famed
luxury hotels in Paris, New York, and other
cities.
Ellswoth Milton Statler opened his first
hotel in Buffalo, New York, in 1907.
Statler’s name is legendary in the industry
today.
Conrad Hilton “King of Innkeepers,” open
his first hotel, the Mobley in Texas in 1919.
John Willard Marriott Sr. is the founder
of the Marriott Hotel chain.
Kemmon Wilson, founder of Holiday Inns.
Tourist Courts
The automobile led the hotel industry into a
booming business in the 1920s. The term
motel, coined from “motor hotel.”
The Great Depression and World War II
New motels were built near all major bases
and industrial area.
Advent of Air Travel
The advent of air travel promoted resort
hotels.
Trends in Hotel Operations
Classification of Lodging Establishment
 Campgroundsappeal to travelers
who prefer to commune with nature
on vacation.
 In the Middle East, renovated
harems that once accommodated a
man’s 60 wives, now serve as hotel.
 In Africa, a hotel called “Treetops”
features rooms in a huge tree from
which guests can watch wild animals
feed at night.
 In Japan, there are ryokans which
exhibit typical simple Japanese
décor, and inexpensive lodgings with
four to six built-in bunk beds.
 A Capsule hotel (kapuseruhoteru) is
a hotel system of extremely dense
occupacy.
Basic Terminology for Lodging Facilities
 Inn
 Hotel
 Motel
 Lodge
 Resorts
 Guest houses/Tourist homes
 Bed and Breakfast or B&Bs
 Condominium(Condos)
 Boarding house
 Dormitory
 Nursing home
a. Conventional Hotel – convention
properties that have the capability of
hosting conferences and meetings.
b. Commercial Hotel – are generally
located in the center-city for the
convenience of the business traveler.
c. Resort Hotel – is commonly
described as a lodging establishment
that attract pleasure travelers or
vacation seekers.
d. Casino Hotel – casino properties
offer patrons opportunities to sleep
cheap yet spend big.
e. Extended Stay – denotes lodging
facilities designed for guests who
need long-term accommodation.
Functions and Primary Market
a. Center – City – center-city c. Three Star– Offers a degree of
properties are usually located in sophistication.
large cities usually along the
business districts. AMENITIES AND FACILITIES

b. Suburban – Lodging properties Deluxe Manila Hotel

located in the suburbs often near Hyatt Casino Hotel
shopping centers or recreational
facilities, such as golf courses. The Peninsula Hotel
Makati
c. Resorts – As discussed in the
definition of terms, resorts refer to First Class Traders Hotel
properties usually seen in areas of
G-Hotel
great scenic beauty or with
outstanding recreational facilities. Manila Pavilion
d. Highway Hotel– located in isolated Standard Hotel City Garden Hotel
areas, where there is no competition Manila
wherein they can charge higher rates.
Lotus Hotel Manila
e. Airport Hotel– Lodging facilities
located near the airport to cater to the Kimberly Hotel
flying public. Manila

Size Economy Hotel Sogo Hotel

a. Small Hotels – up to 100 rooms Kabayan Hotel

b. Medium Hotels – 100 to 200 rooms Victoria Court Hotel

c. Medium-large Hotels – 200 to 500

rooms
Management of Hotel Business
d. Large Hotels – over 500 rooms
 The General Manager is in charge
of the operation and thus responsible
for the over all performance of the
Quality Ranking hotel and its employees.
a. Five Star – Outstanding, one of the  Executive Assistant Manager or
best in the country. Resident Manager is highly visible to
staff and guests and takes an active
b. Four Star – Excellent, top-quality
role in the supervision of other
design and service.
 managers and the functioning of all  Human Resources Director also
departments. called personnel director, is
responsible for the staffing element
 Food and Beverage Director of the hotel.
oversees the most labor-intensive
part of the operation which handles
everything from purchasing,
receiving, and storing to preparing
and serving food and beverages.

 Room Division Director is the

senior supervisor for that part of the
hotel which handles the daily sales
and service of guestroom business.

 Human Resources Directoralso

called personnel director, is
responsible for the staffing element
of the hotel.

 The General Manager is in charge

of the operation and thus responsible
for the over all performance of the
hotel and its employees.

 Executive Assistant Manager or

Resident Manager is highly visible to
staff and guests and takes an active
role in the supervision of other
managers and the functioning of all
departments.

 Food and Beverage Director

oversees the most labor-intensive
part of the operation which handles
everything from purchasing,
receiving, and storing to preparing
and serving food and beverages.

 Room Division Director is the

senior supervisor for that part of the
hotel which handles the daily sales
and service of guestroom business.