FAQ’s for digiSIP – Investor Service

General Queries:
1. What is digiSIP?
digiSIP is a 100% digital process to set-up an SIP and start the first instalment in 7 business days. digiSIP can be
availed by both existing and new investors on www.camsonline.com.
digiSIP promises a faster start to SIPs in just 7 business days, significantly reducing the current lead time of 30
days.
digiSIP innovatively uses the power of pre-filled forms to set up an SIP in just a few clicks in combination with
payment options such as existing mandate (if already set up) or new mandate via net-banking or e mandate.
digiSIP is designed to bring speed, ease and certainty to commencing new SIPs.

2. What are the benefits of digiSIP for investors?

o Minimal data input requirement for existing investors. Click based data entry
o Faster start to SIPs – commencing a new SIP can be done in just 7 business days, from the current 30 days
o Set up multiple SIPs in one go
o Paperless mandate significantly reduces the mandate registration process time
o eMandate can be set up electronically at PAN level as a common mandate for all Mutual Funds serviced by
CAMS rather than for specific SIPs. Once set up, the e OTM can be chosen as the payment mode for any
number of SIPs in any Mutual Fund serviced by CAMS. This eliminates the need to set up separate payment
mandate for every SIP. e Mandate is registered in about 2 -3 days unlike paper mandate forms which can
take up to 30 days for registration.
o Elimination of time spent on rework and resubmission when paper mandates are rejected
o New investors can complete Aadhaar based e KYC and seamlessly set up SIP

3. What are the pre-requisites to use digiSIP?

 The investor needs to be KYC compliant for any Mutual Fund transaction. If the investor is not KYC
compliant, he/she can complete KYC using Aadhaar based eKYC.
 If a new mandate is being set up via net banking, mandate registration should be completed within 24
hours of setting up SIP. If this is not completed in 24 hrs., the first instalment may fail leading to cease of
SIP registration.
 If a distributor is setting up the SIP on the investor’s behalf, prompt responses from the investor will help
complete the digiSIP process smoothly.

Investor Authentication:
1. On input of my PAN, how is the OTP authenticated?
OTP is sent to the respective investor’s mobile number & email ID that is registered in the existing investments
serviced by CAMS. If multiple mobile numbers are mapped, a drop down will appear where the investor can select
the mobile number on which he/she intends to receive the OTP.
 For new investors (coming first time to CAMS serviced funds & who are KYC compliant), OTP will be sent to the
mobile number & the email ID that is registered in the respective KYC records.

2. How to change the existing registered mobile number / email id?

To change the registered mobile number / email ID, the investor must submit a duly filled and signed ‘Contact
Details Updation’ form at the nearest CAMS service center.

3. In case of incorrect OTP, how many attempts can user have to resend OTP?
The user can enter the OTP incorrectly up to three times. After that, the OTP link will become inactive for a period
of 30 minutes. The user will be able to request for OTP again only after 30 minutes.

SIP Set up:

1. What is payment mandate? How is it set-up?

Payment mandate is an instruction provided by the user to debit his/her bank account towards the SIP instalment.

Payment mandate can be set up in multiple ways.

A. Using existing mandate:
If the investor has a registered CAMS Common One Time Mandate (COTM), then COTM can be used for the new
SIP irrespective of the AMC where the new SIP is being initiated.
Should the investor have an OTM at the Fund level where the new SIP is being initiated, the same mandate can
be used for the new SIP.
B. If the investor does not have a useable existing mandate, then a new Mandate can be set up using the
following 2 options:
1. Net Banking: Upon choosing Net banking, an SRN is generated in digiSIP. The Mutual Fund where the SIP is
initiated needs to be set up as a biller in the respective bank account using bill pay service.
Investor must follow the following steps:
 Login to the respective internet banking account and proceed to the bill pay section.
 Select Mutual Fund name as the biller.
 Register future installments by providing the SIP Registration Number (SRN).
 Enable Auto-Pay facility for the above registration, if provided by the bank. This would ensure that all future
installments are received on time.
 Once the registration confirmation is received by CAMS, auto debit will happen for the subsequent SIP
installments.
 On the SIP date the bank debits this account to pay the Mutual Fund towards the SIP instalment. As this is a
Mutual fund specific debit instruction, the mandate is used only for the specific SIP.
 Please note that if the AMC is not registered as a biller within 24 hours of setting up the SIP, CAMS will not be
able to trigger the first SIP installment in 7 business days.
 2. e One time mandate (e OTM): This is a unique offering from CAMS and will be launched shortly. The e mandate
can be set up electronically at PAN level as a common mandate for all Mutual Funds serviced by CAMS rather
than for the specific SIPs. Once set up, the e OTM can be chosen as the payment mode for any number of
SIPs in any Mutual Fund serviced by CAMS. This eliminates the need to set up separate payment mandate for
every SIP. Being electronic, the mandate is registered in about 2 -3 days unlike paper mandate forms that can
take up to 30 days for registration. Setting up a mandate with a sufficiently higher amount than the SIP amount
will bring flexibility if the user starts an SIP with a higher amount at a later date. ( e Mandate facility will be
launched shortly).

2. What do I need to do to ensure the first instalment trigger happens in 7 business days?
One the investor chooses an existing OTM or COTM, CAMS will ensure that the SIP is registered and first
installment is triggered on the chosen SIP date. If the mode of payment is through net-banking, investor must
register the AMC as a biller using the SRN number sent to him/her immediately.

Please note that if the AMC is not registered as a biller within 24 hours of setting up the SIP, CAMS will not be able
to trigger the first SIP installment in 7 business days and the SIP will be ceased.

7-day SIP:

1. Is the 7-day SIP promise valid if I submit my registration form at the CAMS service center?
No. the 7-day promise is valid only if the investor registers the SIP through digiSIP in www.camsonline.com.
Additionally, the mode of payment must be net banking or existing payment mandate (OTM/COTM) to register the
SIP. Only under these conditions, CAMS will be able to register the SIP and initiate first trigger within 7 business
days.

2. How will I know that instructions for Systematic transactions have been carried out?
On execution of the SIP instalment, the investor will receive an SMS/Email communication of the executed
Systematic transaction with details such as amount transacted, fund details and number of units.

General:
1. I am not yet KYC compliant. Can I start SIP using digiSIP ?
All individual investors who have PAN and Aadhaar can now complete KYC process using Aadhaar based eKYC
and set up a Mutual fund account instantly without having to submit forms and doing in-person verification (IPV).
SEBI circular permits investment of Rs 50,000/- per Financial Year per Mutual Fund for Aadhaar based eKYC using
OTP verification. You can seamlessly complete eKYC and use digiSIP to start a new SIP in www.camsonline.com

2. How do I create a new Folio?

Once the AMC’s name (in which the investment is to be made) is selected, the flow will navigate to the Folio
selection section. If the investor is an existing investor, he/she will have the option to use the existing details from
one of his/her folios to create the new folio OR to manually enter all the details in the folio creation form.
 3. How to create ‘New Folio’ across various mode of holding?
The current digiSIP version only allows ‘Single’ mode of holding currently. ‘Anyone or Survivor’ and ‘Joint’ mode of
holding would be launch in the subsequent phases.

4. Can I set up multiple SIPs in digiSIP?

The investor can set up multiple SIPs in the same AMC in a single flow. To set up multiple SIPs across AMCs, the
investor must repeat the flow for each AMC by choosing the appropriate AMC and folio number.

5. Can I select new schemes apart from the already existing schemes?
Yes, the investor can select both new schemes and existing schemes for registering SIPs through digiSIP.

6. Can NRI, Partnership Firms and Corporates transact in digiSIP?

No, currently only investors with their tax status as ‘Resident Individual’ can transact in digiSIP.

7. How can I go about doing a top-up to an existing SIP?

Top-up provision is currently not available for an existing SIP in digiSIP. The investor must register a new SIP with
the same SIP details as that of the existing SIP.

8. Will I be able to cancel the registered SIP anytime?

The investor can cancel the registered SIP whenever he/she wants to, however the provision to cancel is not
provided in digiSIP. The investor can follow the normal SIP cancellation procedures to cancel the SIP created
through digiSIP.

9. I want to register SIP in my DEMAT folio?

SIP registration in enabled for investments in non-Demat mode only.

10. Can I use different OTMs for registering SIPs in different schemes in the same AMC?
In a single flow (for both single or multiple SIPs) the investor can only choose a single mode of payment, be it OTM,
COTM or net banking. To use different payment methods for different SIPs (even in the same AMC) the flow must
be repeated.

11. Under what circumstances SIP set up through digiSIP will be ceased?
If the AMC is not registered as a biller within 24 hours of setting up the SIP, CAMS will not be able to trigger the
first SIP installment in 7 business days. In such an instance, the SIP registration will be ceased.

For further assistance on digiSIP related queries, you can either call customer care at 1800 200 2267 or send a mail to
digisip_queries@camsonline.com.