DINA MILAGROS H.

LOLA
Mobile: 09275692260
Email: hernandezmlola@gmail.com

CAREER OBJECTIVES
Seek to work in an environment that will challenge me further while allowing me to contribute
to the continued growth and success of the organization. Obtain a position that will provide me the
ability to apply my sales and F&B experience to a growing industry. Look forward to working with a
company that promotes quality products and services: and provides me with the opportunity to meet
and exceed assigned sales goals and objective. Consultative selling approach coupled with the energy
and drive as an individual contributor with minimal supervision or team selling environment.

WORK EXPERIENCE
COSTUMER SALES REPRESENTATIVE
Albarajeel General Trading LLC
(Dubai, UAE) December 2016- May 2019
 Responsible for answering product and service inquiries from potential customers.
 Suggesting information about product needed for particular used.
 Greet and assist customers.
 Suggest applicable and relevant upsells to help customers walk out the door with everything
they need.
 Understanding and promoting company programs.
 Determining prices of the product to sell in different outlets of the company.
 Learn how product work and solving customer complain.
 Meet weekly, monthly and quarterly quotas.
 Prepare and submit weekly sales report to the management.

RECEPTIONIST/ADMIN ASSISTANT
LEAF GLOBAL CONSULTANCY
March 2016 to November 2016
 Answer screen and forward any incoming phone calls while providing basic information when
needed
 Managing diaries and making appointments and booking rooms and travel arrangements of the
clients
 Preparing and distributing papers and documents for meetings
 To submit and ensure the processing of all ty6pes of applications and paper work to the local
government and dealing with pro’s including visit visa, employment or residence visas etc.
 Serve visitors by greeting. Welcoming, directing and announcing them appropriately.
CUSTOMER SALES REPRESENTATIVE
TIMELESS PASSION Abu Dhabi, UAE
November 2014- March 2016
 Ensuring that all customers receive excellent service through direct salesmanship and prompt
and courteous service.
 Preparing merchandise for display and promote products.
 Preparing bills, providing warranty certificate or card, wrapping the products.
 Preparing invoices, cash receipts and collecting payments.
 Suggesting watches designs to customers suitable for certain occasions.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

TACO BELL- KUWAIT
May 2011- October 2014
 Managed a team customer service representative in the service industry
 Established and monitored performance measures and set benchmarks to ensure productivity.
 Summarized productivity in weekly and monthly reports for management review
 Counseled employees on their performance setting weekly goals and sales targets.
 Developed and managed new l\telemarketing program.
 Developed and delivered employee training courses.

EDUCATIONAL ATTAINMENT
 DIPLOMA IN HOTEL AND RESTAURANT MANAGEMENT
SANTA ISABEL COLLEGE
MANILA PHILIPPINES
SY: 2004-2007

 EMIRATES TRAINING CENTER INSTITUTION

Nakheel Bldg. Karama, Dubai, UAE

 ADVANCE COMPUTER TRAINING COURSE

January 2019- March 2019

PERSONAL INFORMATION
Date of Birth : November 26, 1983

Marital Status : Single

Nationality : Filipino

Visa Status : Employment