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Volume 3 Issue 6, October 2019 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
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International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
3. Consolidated stage:- Started in 1985.Varios initiatives Internet users in INDIA (million)
were started by RBI. After expansion stage now banks
are focused on customer services and credit
management.
4. Refrom Stage:- After reform policy 1991 the model of
banking change. Government of India appointed high
level of committee (rang rajan committee) to address
the problems and suggest the remedial measures for
banking sector.
Mobile banking with SMS service. 3. Study the barrier faced by E-banking.
@ IJTSRD | Unique Paper ID – IJTSRD28049 | Volume – 3 | Issue – 6 | September - October 2019 Page 61
International Journal of Trend in Scientific Research and Development (IJTSRD) @ www.ijtsrd.com eISSN: 2456-6470
[3] Ingle A and Pradesh R, ”Internet banking in India [9] Servon Q. and Kaestner B. (2008), “Internet banking:
challenges and opportunities”, IBMRD’S journal of where does India stand?”, Journal of Contemporary
management and research vol.1, 2012. Management, Vol. 2, No. 1, pp. 38-58.
[4] Singh p, ”An exploratory study on Internet banking [10] Jane et al, (2004), “Adoption and Diffusion of Electronic
uses in semi urban in India,” International journal of Banking by Customers: Critical Analysis of Empirical
scientific research publication; vol.3 No-8 (2013). Evidences”. International Journal of Financial
Management, Volume 1 Issue 1, pp 29-46
[5] KumariNidhi “E-banking in India; challenges and
opportunities; International journal of science and [11] Guraau, C. (2002). Online banking in transitional
technology and management vol. No-5 Issue No-8 economies: implementation of online banking systems
(2016). in Romani. International Journal of Bank Marketing,
20(6), 285 – 296.
[6] Ms. JagdeepKaur “growth of E-banking in India,”
International journal of research in finance and [12] Kamakodi, N., & Khan, B. A. (2008). Customer and
marketing (IJRPM) VOL.7 (2017) pp-88-94. service level in e – banking era: an empirical study. The
ICFAI University Journal of Bank Management, 7(4), 50
[7] Navratan Bothra, Dr. R. K. Shukhla, Bindiya Tater “A
– 70.
STUDY ON CUSTOMER PREFERENCES FOR E-BANKING
SERVICES” IJMMR Volume 1, Issue 1 (December, 2010) [13] Broderick, A. J., & Vachirapornpuk, S. (2002). Service
quality in Internet banking: the importance of
[8] Wenninger, J. (March 2000) , “The Emerging Role of
customer role. Marketing Intelligence and Planning,
Banks in E Commerce”, Current Issues in Economics
20(6), 327 – 335.
and Finance, Vol. 6, No. 3, Federal Reserve Bank of New
York.
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