Académique Documents
Professionnel Documents
Culture Documents
USABILITY and
USER INTERFACE DESIGN
Click to edit Master subtitle style
1
11/10/19
2
11/10/19
Usability
What is Usability?
Ease of learning
Ease of use
Ease of remembering
Subjective satisfaction
Efficiency of use
Effectiveness of use
3
11/10/19
What is Usability?
n How easy is it for a user of a product to achieve
his/her objectives
n Interaction between a human being and a machine
n HCI (Human-Computer Interaction)
n Usability is not restricted to computer-based products
n Usability of a procuct can be good or poor
n Often small changes in user interface can result in
much better usability:
n ”Push” sticker in a door
Subcategories of Usability
n Learnability
n Memorability
n Effectiveness
n Robustness
n Enjoyability
4
11/10/19
Learnability/Memorability
n The ease of becoming effective for a
new user
n Similar behaviour in similar situations
n Predictability of response
n Generalizability – ability to extend current
knowledge to other situations
Effectiveness/Robustness
n Recoverability – once observed errors
are corrected
n Responsiveness – the speed of
communication
n Task completeness – System supports
users tasks as how he/she percieves
them
5
11/10/19
Enjoyability
n The level of satisfaction
n Very user-dependent as a concept
n Often mentioned ’Intuitive user
interface’
n Something new the resembles something
familiar
n Is based on an individual’s earlier
experiences
Usability As a Discipline
n Usability research is centered around
n Qualities that have an effect on good/poor
usability
n Methods that can be used in evaluating
product’s usability
n Methods that can be used in designing
products of good usability
6
11/10/19
Usability As a Discipline
n Usability is very interdisciplinary
n Psychology
n Engineering
n Arts, Linguistics
n An usability expert ?
n Traditionally resarch of usability was restricted
to user interfaces
n However many products, that had sophisticated
user interfaces failed
n Usability is also affected by qualities like
product’s structure and responsiveness
7
11/10/19
ISO 9241
n International Organization for
Standardization has defined usability as
a wholeness, which desribes
n How easily certain users can
n use tools available for them
n to perform certain tasks
n in a particular environment
Usability Engineering
8
11/10/19
Developers believe
it takes too long
is too expensive
is not critical to development
they can afford to learn about user
problems during “live” use
Also developers may not know how
to do it
Benefits of UE to an Organization
9
11/10/19
Any Experience?
10
11/10/19
Usability Principles
11
11/10/19
Mini-Exercise
Basic Principles
Assume users
Have not read the manual
Have not attended training
Do not have external help readily at hand
So…
All controls should be clear and
understandable and placed in an intuitive
location on the screen.
12
11/10/19
Example
13
11/10/19
Heuristic Evaluation
See:
http://www.stcsig.org/usability/topics/art
icles/he-checklist.html
for a good example of a set of guidelines
as a checklist.
Interface/Dialogue Design
14
11/10/19
User in control
Consistency
Personalization & Customization
Forgiveness
Feedback
Aesthetics & Usability
15
11/10/19
16
11/10/19
17
11/10/19
18
11/10/19
19
11/10/19
http://www.sapdesignguild.org/commu
nity/design/golden_rules.asp
20
11/10/19
Usability Testing
To identify problems
Typical users perform typical tasks
Collect data
Objective: Task times, error rates
Subjective: Ratings, Comments,
Observations
Analyze data to identify usability
problems
21
11/10/19
Preparation
Introduction
Informed consent form
Training
Tasks
Questionnaire
Debriefing/Payment
22
11/10/19
Think-aloud Approach
23