Course title : Understanding individual behavior

Individual project
Stress management and Emotional Intelligence

Submitted To : Dr. Archana Tulseedharan

Assistant professor

Submitted By :
• Rahul Bhamre
Roll no.- 18abpm57
The session was held on 30-09-2018 , By Dr.ramamohan , vice president of coromandel
fertilizers , initially he introduced about stress and said that 46% people are suffering from stress
, and stress is at all the levels individual , team, and organization.

What is stress ?

According to him stress is our mental , physical, emotional and behavioural reactions to any
perceived demand or threads beyond capability of an individual.

He also says stress is caused due to of two factors-

Internal factor- it is mainly due to of two factors:

 Ambiguity
 Desirability
 Controllability

External factor – mainly due to outer environment

 Physical environment
 Life events like family commitments

Internal stress depends on different criterias like-

 Personality trait of an individual

 Mind trap
 Negative self thinking
 Lifestyle choices
 Inferiority complex

AN OVERVIEW OF STRESS MANAGEMENT-

STRESS-

A stress is any force that pushes a psychological or physical factor of a human being,beyond its
range of stability , producing a strain within the individuals.

Occupational stress –

Stress is a general term applied to the pressures felt in life.Stress at work is inevitable in many
jobs.Work occupies a major portion of one’s life in terms of both time spent and importance.
Work contains the potential for many forms of gratification and harm.It is not surprising that
many people at times, find work life stressful.An employee enters into an organization with a
dream of ‘bright future’.
CHARACTERISTICS OF STRESS –

The word stress portrays the idea of a ‘system in tension’.This will be true for people who
possess strong moral values of good and bad deep sense of personal and organizational
responsibility.Tension may arise because one might have to content with the whistle blowing
against one’s own colleagues,time deadline,which force an employee to perform the job
hurriedly and some other undesirable consequences,which have to be pitted against one’s sense
of duty.

‘Stress is intangible in nature’which can neither be seen nor touched but its presence can be felt
through its damaging but sometimes to take a turn for the better.

‘Stress is highly individualistics and impulsive’ as stress pressurizes or induces an employee’s

inclination towards the job and thereby enables an employee to attain the individual as well as
organization goals.

“Stress is a strong predictor of various personal and work-related outcomes. In the encyclopedia
of stress, Flick (2000) defines stress as real or interpreted threat to physiological or psychological
integrity of an individual that results in physiological or behavioural response”.It is a response to

Eustress-

This is a positive kind of stress. This prepares a person to get ready for the allotted work, to
finish the work on time without any delay and it provides inspiration and strength that is needed
to accomplish the work.

Distress-

It is a negative form of stress. This occurs when the mind and body is unable to cope with
changes, and usually occurs when there are deviations from the norm. This type of stress can be
acute or chronic, which can be intense or lasting long respectively.

Hypo Stress-

Finally, hypo stress arises when a person has nothing to do with his/her time and constantly
bored and unmotivated. This is due to insufficient amount of stress hence, some stress is
inevitable and helpful to us.

Organizational stressors-

The occupational stress arising from various job dimension deteriorates employee’s mental and
physical health. It makes the employee tensed, depressed, worried and emotionally unstable, to
press the psychological and physical well-being. Since the symptoms are just a siren blown
against, it should be given due attention to carry-on the work without interruption and
dissatisfaction.

Determinants of stress-

Conditions that are responsible for stimulating stress or tend to cause stress are mentioned as
“stressors”. Usually stressors combine to pressurize an employee in a variety of ways until stress
developes and coping strategy is adopted.

 Personality characteristics
 Role conflict
 Role Ambiguity role overload
 Role erosion
 Role stangnation
 Role Incompatibility
 Self-role distance
 Scientific Developments

Common Signs and Symptoms of Stress-

 Frequent headaches, jaw clenching or pain

 Gritting, grinding teeth
 Stuttering or stammering
 Tremors, trebling of lips, hands
 Neck ache, back pain, muscle spasms
 Light headedness, faintness, dizziness
 Ringing in the ears
 Frequent blushing, sweating
 Dry mouth, problems swallowing
 Cold or sweaty hands, feet
 Frequent colds, infections
 Rashes, itching, hives, “goose bumps”
 Unexplained or frequent allergy attacks
 Heartburn, stomach pain, nausea
 Excess belching, flatulence
 Constipation, diarrhea
 Difficulty breathing, sighing
  Sudden attacks of panic
 Chest pain, palpitations
 Increased anger, frustration,hostility
 Low sexual drive or performance
 Constant tiredness, weakness, fatigue

The effects of stress-

Physical or mental stresses may cause physically illness as well as mental or emotional
problems. Here are the parts of the body affected by stress.

Hair- High stress levels may cause excessive hair loss and some forms of baldness.

Brain- Stress triggers mental and emotional problems such as insomnia, headaches, personality
changes.

Mouth- Mouth ulcers and excessive dryness are often symptoms of stress.

Heart- Cardiovascular disease and hypertension are linked to accumulated stress.

Lungs- High levels of mental or emotional stress adversely affected individuals with asthmatic
conditions

Some of reasons cited for workplace stress -

Office
Politics

Long hours Unfairness

Causes of
workplace
stress
No control Lack of
over acknowledgm
worlplace ent of
activites rewards.

Lack of job
security
Stress management –

Management stress is all about taking charge, taking charge of your

thoughts,youremotions,yourschedule,yourenvironment,and the way you deal with problems. The
ultimate goal is a balanced life,with time for work,relationship,relaxation ,and fun-plus the
resilience to hold up under pressure and meet challenges head on.

Recognize the cause of stress in your life –

Stress management starts with the identifying the source of stress in your life.This is not easy as
it sounds. Your true source of stress are not always obvious,andits all too easy to overlook your
own stress-inducing thoughts,feelings and behaviours. Sure,you may know that you are
constantly worried about school deadlines. But maybe its your procrastination,rather than the
actual assignment demands,that leads to deadline stress.

To identify your true sources of stress,look closely at your habits,attitude,and excuses.

Until you accept responsibility for the role you play in creating or maintaining it,your stress level
will remain outside your control.

Strategies for Reducing or Managing stress-

 Recognize Stress
 Acquiring knowledge about the job
 Prioritize the tasks
 Plan the work
 Managing the time
 Ambiguous work situations
 Activities Vs Results
 Delegate responsibilities
 Sharing the problems and ideas about the work
 Relations with the peers
 Resist perfectionism
 Flip the negative thinking
 Relaxation
 Meditation and laughter
 Cast the burden on God
Meditation techniques can also be helpful for stress relief-

Body Scan- Body scanning promotes mindfulness by focusing your attention on various parts of
your body. Like progressive muscle relaxation, you can start with your feet and work your
way up. However, instead of tensing and relaxing your muscles, you simply focus in the way
each body feels.

Walking Meditation- You don’t have to be seated or still to practice mindfulness. In walking
meditation, mindfulness involves being focused on the physicality of each step.Mindful Eating-
If you reach for food when you feel stressed, or you gulp your meals down in a rush, try eating
mindfully

Emotional Intelligence-
Is the capability of individuals to recognize their own emotions and those of others, discern
between different feelings and label them appropriately, use emotional information to guide
thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve
one's goal.

Emotional intelligence is a very capability of a person to manage and control his or her emotions
and posses the ability to contol of others as well. They can influence the emotions of other
people also.

Characteristics of Emotional intelligence-

 Self-awareness- People with high emotional intelligence are usually very self-aware.
They understand their emotions, and because of this, they don’t their feelings rule
them.They are confident- because they trust their intuition and don’t let their emotions
get out of control.
 Self-Regulation- This is ability to control emotions and impulses. People who self-
regulate typically don’t allow themselves to become too angry or jealous, and they don’t
make impulsive, careless decisions.
 Motivation- People with a high degree of emotional intelligence are usually motivated.
They are willing to defer immediate results for long-term success.
 Empathy- This is perhaps the second-most important element of EI. Is the ability to
identify with and understand the wants, needs and viewpoints of those around you
 Social Skills- It is usually easy to talk to and like people with good social skills, another
sign of high emotional intelligence.
Signs of Emotional Intelligence-

 You think about feelings

 You pause
 You strive to control thoughts
 You benefit from criticism
 You show authenticity
 You demonstrate empathy
 You Praise others
 You give helpful feedback
 You apologize
 You forgive and forget
 You keep and forget
 You keep your commitments
 You help others
 You protect youself from emotional sabotage

How to improve your Emotional Intelligence-

 Observe how you react to people. Do you rush to judgment before you know all the
facts? Do you stereotype? Look honestly at how you think and interact with other people.
 Look at your work environment. Do you seek attention for your accomplishments ?
Humility can be a wonderful quality, and it doesn’t mean that you are shy or lack of self-
confidence.
 Do a self-evaluation. Try out our emotional intelligence quiz. What are your weakness?
Are you willing to accept that you are not perfect and that you could work on some areas.
 Examine how you react to stressful situations.
 Take responsibilitiy for your actions.
 Examine how your actions will affect others.