OTHER DEPARTMENT IN THE Security- Duties and Functions Consequently a hotel must be vigilant at all

HOTEL/ACCOMMODATION OPERATION o Maintain professional appearance times.

1. Sales and Marketing Department –
(Director/Manager of Sales and
Marketing-
2. Security Department – (Security
Manager)
3. Accounting Department – (Financial
Controller)
4. Human Resource Department – (HR
Manager)
Concept in Hotel:
5. Maintenance and Engineering Dept. –
(Chief Engineer)
2. Security Department
Security is an important concern in every hotel.
• Is responsible for implementing procedures
which aim at protecting the safety and
security of hotel guests, visitors, hotel
Security? Why?
employees and the hotel itself.
Example: monitoring surveillance equipment,
patrolling the hotel premises and maintaining
security alarm systems.
o Maintain key control
o Understand and response to alarm devices
o Maintain hotel safety and security
o Maintain departmental security and loss
control
o Handle emergencies
o Administer first aid
o Patrol hotel property
o Write reports
o Keep records
 It is moral and legal responsibility of a hotel
to protect its guests and their property
against threats posed by human beings with
a conscious intent to harm them.
 The security department is responsible for
the overall security of the building, in-house
guests, visitors, day users, and employees
of the hotel.
o Hotel guests want to feel safe and secure in
their temporary home. Hotel have a duty to
protect them.
o Apart from the possibility of death or injury
and destruction, the adverse publicity from
an incident, can result in ruined reputations,
failing business and knock-on effects to
tourism in the country or region.
3. Accounting Department
o Accounting is the process of recording
financial transactions, summarizing them,
and then accurately reporting them.
o An Accountant is a person skilled in the
recording and reporting of financial
transactions.
o Accounting in the hospitality industry is
utilized every time a guest purchases food,
beverages, or a hotel guest room.
o Creditors want to know about the proposed
business’s estimated financial performance
before they decide to lend it money.
o Owners of a hotel want to monitor their
business’s financial condition.
o Investors want to put their money in
businesses that will conserve or increase
their wealth.
o Managers use accounting techniques as
well as their education, experience, values,
and goals to make management decisions.

o The risk to hotels can also increase

because of the identity of an individual
guest or his or her family. VIPs, celebrities
or the infamous can present special
difficulties.
House Detectives
o Hotel staff may not even become aware of
risks that some guests may bring with them.
4. Human Resource Department The role of engineering and maintenance
department

The primary job of the engineering and maintenance

department is to properly maintain the hotel building,
equipment and grounds.

Duties and Responsibilities of E & M Department

1. Property operations

• Includes running the utilities like HVAC

(heating, ventilation and air conditioning)
plant and machinery, water treatment and
distribution, boilers and water heating,
sewage treatment, external and common
area lighting, fountains and water features
etc. Covers 24 hours shift per day.

2. Planned Preventive Maintenance (PPM)

• This is one of the most important functions

5. Maintenance and Engineering Dept.
3. Fire and Life safety
 Describe the role and responsibility of
• is also responsible to ensure a safe
engineering and maintenance department
 Explain the importance of managing
maintenance in relations to guests comfort
 Relate the impacts of utilities and hotel
profitability
 Suggest ways to promote environmental
awareness in accommodation business
of E & M often cited as the most critical from
longtime building asset maintenance point
of view. The philosophy is to regularly carry
out a set of preventive actions for every
machine in the building rather than allow it
to run to failure and the tackle expensive
breakdown maintenance costs.
building for its occupants. This includes
ensuring 100 percent up-time of all the fire
pumps serving the sprinkler and hydrants
around the building, the fire alarm system
consisting of smoke detectors, manual call
points and alarm bells, egress lights,
emergency backup power gensets,
inverters, UPS, public address system,
CCTV cameras, fire doors, etc. They work
hand in hand with security personnel in
carrying out evacuation drills and safety
checks of the premise.